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Verizon Authorized Retailer – Cellular Sales
2223 N Westshore Blvd Ste 104, Tampa, FL 33607, United States
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Verizon Authorized Retailer – Cellular Sales
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Fl
Review №1

Truly outstanding service. This store is extraordinary. I had a problem and they worked on my order for three days and the issues were resolved to my full satisfaction. They navigated the Verizon bureaucracy with a tenacity that was beyond belief. I can’t say enough about this store. Ask for Patrick. He is really dedicated and knowledgeable. You can’t go wrong with this team. Two thumbs up.

Ka
Review №2

Ugur was very knowledgeable and helpful when my daughter and I upgraded our phones. I would definitely go back to him again.

Ju
Review №3

Ugur was phenomenal. He was direct, clear, and easy to work with. He made transitioning from AT&T completely painless and ensured that my new plan was the most cost-effective and offered everything I would need. Highly recommend working with him if you get the chance.

Bo
Review №4

Ugar, the sales rep, did an excellent job explaining our options and setting up our new phones.

K
Review №5

Great experience! Although my purpose for visiting was to get another charger, I had a nice detailed conversation with Ugur and ended up with an upgrade.My current phone kept needing juice and the battery life was not good.Thank you so much Ugur for such a great experience! 👏🏾👏🏾

Fr
Review №6

Broke my IPHONE leaving work so I had to go in fir a new one. Had the pleasure of working with Ugur. Very professional and knowledgeable about the newest trendiest products. Customer service skills were excellent. I would recommend any of my friends to go back to the store.

Ma
Review №7

Ugur helped me switch to a newer iPhone when my old one broke. He was super helpful and made the process really easy. He even made sure that had all of the accessories since since the newest phone has a different charging block. Would definitely recommend going to Uger at this Verizon location!

AD
Review №8

The best of the best! Jose the manager! A genius, professional, friendly, amazing!This is from Actor Alejandro D CarloTry googling me. Jose the manager is the best! Ever! I’m extremely happy!

Je
Review №9

Carlos was professional, courteous and definitely knowledgeable. He went above and beyond in customer service! The location is handy, but more than anything *he made the experience easy and painless. Much appreciated

Ni
Review №10

I worked with Jose and had a great experience!He was great energy, very helpful and definitely gave me what I needed and gave me options.First time using Verizon and it’s been great so far ! I’m so happy with the switch ! Thank you so so much Jose ! If you go here see Jose !!

Sa
Review №11

We had gabriel karabiyik and he was very professional, wanted to save us money, considerate, and made sure we had the right solution for our needs! we would highly recommend him and will plan on purchasing our new phones from him when they come out! 👍👍

De
Review №12

Ugur was amazing and very helpful, he has the temperament and patients ideal for upper management. Would highly recommend working with Ugur and the staff also was very welcoming and friendly .

Ry
Review №13

Ugur had the best customer service got me in age out less than 10 mins . I look forward to coming back

V
Review №14

Patrick was very friendly & professional and helped us and addressed all our issues in great detail. We’ll definitely come here again to buy our next new phone!

Xi
Review №15

International Store is wonderful. We worked with Ugur. For 2 days he maintained contact with us, answered all of our questions. His manager, Jose, also answered our questions. They did this BEFORE we made any commitments. Then when we did make the move, Ugur came in on his day off (and stayed after close) to ensure everything went smoothly. Gandy store Manager was also there that day and helped. Great team of people! Thank you!

No
Review №16

Ugur was incredible, if I could give more than 5 I would give more. I want to work with him to get the new iPhone 13! He is like a son to me after he helped me, treat people like family I’m impressed. He is the reason I want to stay at this Verizon

Li
Review №17

Ugur was a lifesaver. Being 60 miles away from my home & having my phone stop working right before getting lasik surgery I had to go to the closest location to get a new phone.While feeling much discomfort after my procedure he made this transaction very quick & painless.Very knowledgeable, polite, friendly & overall an amazing representative to work with hes hands down one of the best Ive encountered. Verizons in store reps have always been great but Ugur went above & beyond...thank you so much 🙃🙂

Sa
Review №18

This Verizon has some great employees, Ugur was very helpful and helped me with all the questions I had regarding having a plan at Verizon. I’m currently with AT&T but Ugur kindly explained to me the benefits of switching to Verizon and trading in my phone. I plan on making the switch to Verizon very soon and I will definitely return to do so.

R
Review №19

Aaron and Tyler were the best! They were incredibly knowledgeable about Verizon’s promotions and setup my new phone/watch in no time. This is the Verizon store that I always want to shop at.

as
Review №20

The manager Ryan was extremely helpful and goes above and beyond for the best customer service. The store environment in general is very friendly, clean, and laid back. His professionalism reflects the integrity of Verizon and I enjoyed my visit. 10/10 would recommend!!!!

Fa
Review №21

Sajjan is such a great agent. When I came into to the store I wasn’t sure what I really wanted, and I am a first time Verizon customer. He took the time to break down pricing and what to expect for my monthly bill in the most basic way and wrote everything down on paper. That meant a lot to me because I made it clear that one of my concerns were hidden fees when my bill generates. His professionalism, patience, and honesty were exceptional. He answered every questions and made great suggestions and. Not every sales agent have those skills. Verizon is very lucky to have him!

Ga
Review №22

Today I was in and had rep Ugur. After waist of my time at the apple store, I was glad Ugur was able to help me. He was patient, understanding, and informative throughout the entire time. Highly recommend him!

Sh
Review №23

Chris was extremely helpful, friendly, and patient through the entire process of trading in phones, adding a line, and getting new phones. He made the whole process very comfortable and go smoothly! He definitely went above and beyond with his service!

Jo
Review №24

AJ was super kind and quick to help out. While I didn’t end up upgrading my phone, he was super kind and answered any question I might have had and listened to my concerns. Great store for being in a busy mall

H
Review №25

UGUR was very professional and knowledgeable, provided me with rates and information that I needed. Over all very satisfied with this store, will be coming here for all my Verizon needs in the future and will recommend future customers to this location.

Fi
Review №26

The worst service Ive met in my entire life, every time a problem, every time. there was not more than one time that verizon did not create problems

Lo
Review №27

A.J. is professional and friendly...and very knowledgeable! My experience here getting my new Nokia was extremely pleasant and actually fun!! The entire staff was pleasant and the store is immaculate.

Br
Review №28

I worked with Chris DeRonde and he was super helpful through the process of porting over my wife’s number onto our new plan and made the process smooth and seamless. I feel like he really puts his customers first and the experience was above and beyond my expectations. Thanks Chris!

Yo
Review №29

Ugor, super professional, knowledgeable, and helpful. If you need any service with your plan go see Ugor at Verizon International Mall.

To
Review №30

Very friendly and helpful. Helped us save money!

Ki
Review №31

Ugur busted his tail for us over the course of 2 days to make absolutely sure all of our familys iphones transferred over from AT&T to Verizon on a perfect basis. In doing so, he also had to overcome some corporate obstacles and, at times, was on the line with corporate for hours trying to get one of our transfers completed. During the entire time, Ugur remained patient, kind, and focused on great customer service! Hes a keeper!

Da
Review №32

Flawless experience. Stopped in while out of town shopping. Cliff was excellent. He got my iPhone 12pro in and shipped overnight before a trip I was going on. He even left work early to make sure the phone made it to FEDEX in time so I would have it the next day. Best cellphone shopping experience I’ve had in 30 years. Ask for Cliff!

J
Review №33

AJ was a gem! so helpful, thank you

Ca
Review №34

First off the store and the representatives very clean and welcoming. Jerry Velez Jr. made the process simple and quick as we came in with multiple situations and concerns. Not only did Jerry Velez Jr. address every single concern and had a solution for every situation we threw at him my family and I walked out saving money! The time spent at the store with Jerry Velez Jr. felt like I was at home and comfortable and my family will always be a loyal customer for that. Can’t thank you enough and the job you did!

Er
Review №35

Today I walked into Verizon and I was so impressed with the store. The appearances of the staff was casual but professional. The gentlemen that I worked with helped staff and customers without missing a beat. I had to ask if he was the manager. I bring this up because I was across the way at T-Mobile which I have and was very disappointed. T-shirts shorts to relax and giving me wrong info. I was told I had to pay my phone off just to have another say I didn’t. I was frustrated and upset and I went back across to Verizon. They worked with me and gave me a great deal on the phone, case, and screen protector. Professionalism, knowledge, and attention matters to me as a customer. I’d highly recommend.

Ro
Review №36

Ryan (Store manager) took genuine interest in what my daughter and I were looking to accomplish with our phone. He patiently did a tremendous job setting her phone up, working through issues or bugs, and making sure we were satisfied. He actually got my monthly bill lower and paid scratch for a new iPhone12. I will be coming back to this verizon again.

Ka
Review №37

I knew as soon as I walked into the store and saw Ryan walking on water that he would have the answer to all my phone related problems. He was very knowledgeable and heroic although I did advise him against wearing the cape whilst at work. Only time will tell if he decides to take my sage advice.Next time you visit the store, be sure to ask for him specifically as he is very passionate about his work and there is nothing he loves more than putting in overtime 😄

El
Review №38

Cliff was exceptional. He was a great communicator and helped with our every need - even stayed late to make sure I was set with my new iPhone. Would give 6 stars if I could.

Br
Review №39

I had an awesome experience at this Verizon store. Starting with the general manager Kevin, he serviced me very well. When I first came in I was not able to make a purchase and he did not make me feel as if I was wasting his time. He answered all my questions then I came back 3 hours later to purchase a new phone. Kevin, and his other associate Josh, were a tremendous help and they gave me a great deal on my new phone. If you’re reading this, I can guarantee you that you will receive top of the line service from Kevin and Josh.

Da
Review №40

My family and I have had an exceptional experience at this Verizon Store more than once. Josh is always extremely helpful and goes above and beyond. I would leave 6 stars if I could!

Je
Review №41

This will be the only Verizon I shop at from now on. The gentleman Nick who I had the pleasure of meeting was amazing! By far the best shopping experience I have ever had. He is passionate, kind, and had me laughing the whole time. Doesn’t hurt that he’s easy on the eyes too. I would give more than 5 stars if I could. If you want an amazing experience, ask for Nick! Great hire Verizon!

Ma
Review №42

Called ahead and spoke with Cliff. He took the time to locate the phones we needed. When we arrived later Cliff provided great service !!! Set up both our phones and spent all the time we needed answering questions. It was a more complicated situation because we were transferring one work number and one android to 2 new iPhones. Cliff was great and took the time needed to get it all done right. Thank you Cliff!!

Al
Review №43

My family and I had a wonderful experience at this Verizon location. Jay Velez was extraordinarily helpful in guiding us towards the best deals with our phone upgrades and service plans. We’re grateful for his help!

ci
Review №44

Jay was awesome and fun to do business with! He helped me with the purchase of an apple watch and made the process quick and easy. Will definitely be back at this location!

Jo
Review №45

Purchased an I-Phone. Jay Velez was very helpful & patient in explaining the features on the phone. He also walked us through the set-up & transition process of the phone. His knowledge & patience was invaluable. Highly recommend Jay.

Al
Review №46

Jay Velez was one of the most professional and knowledgeable people when it came to buying a new phone. I had a big decision as I was making the choice to leave from Android and potentially move to the Apple brand. He gave me plenty of choices and showed the comparisons from different devices different plans and eventually helped me save some money in the long run!!!

Lo
Review №47

Saj provided the best customer service that I would rate a perfect 10. He was extremely patient, helpful and didn’t try and sell me things I didn’t need. I highly recommend this Verizon location and ask for Saj!

Ka
Review №48

Excellent customer service and very professional, helped reduce my Verizon bill by a lot with switching plans Thank you so much Jay Velez make sure you ask for him.

Ar
Review №49

Excellent service from Jay Velez. He was extremely helpful and made upgrading my phone easy and fast!

El
Review №50

I had a very positive experience at the International Mall Verizon store. I was assisted by Jay Velez, who was very friendly and helpful when I came in with a defunct phone in need of a replacement. He took the time to set up my iCloud storage, spam call filters, and more to make sure that I was up to date. I greatly appreciate that because I will admit that I can be very lazy keeping up with updates and backups, which led to heartbreak after I thought I lost all my photos and data off my previous phone.I thought it was gone forever, but Jay made a recommendation to go see the iFixandRepair store within the mall. I thought my phone was a lost cause but the associate, Nuno, was able to perform some sort of CPR magical miracle on the device and I got a full data recovery at no cost. Thank you Jay for recommending them! It made my iPhone upgrade a seamless and enjoyable experience. Now with my new setup and data upgrade with Jay, I confidently know that will never happen again. Thank you so much. Always great service with Verizon.

Ja
Review №51

Jay have being my sales guy and we got 3 phones with him so far!!! Very friendly, smart and fast when it comes to resolving issues we may have. Thank you you Jay and thank you to the hole team for everything!!! Make sure to stop by if you need help and ask for Jay 🥰

Wa
Review №52

David Flores is an excellent rep, he explained deals to me in detail. He showed, and explained to me what was a better deal for me based on what I told him. It was very comfortable for me to speak w/him, and he was very professional the whole time. I would recommend for anyone to go to him. Thank you David from the Verizon store in international mall!

B
Review №53

If there was a negative 5, that is what they would get. Ordered a new iphone 12 pro almost a month ago. Told them to ship it to Verizon store closest to me and they said no problem. It was instead shipped to tampa and after 2 different salesmen said they were sorry and it would be shipped out the next day, i still dont have it and its been 14 days since i was told it went out the next day. Then 7 days ago i was told the same thing. Then i find out yesterday it is still in tampa. Dont deal with these guys at international plaza. Very disappointing. Be lucky to get my phone 30 day after i ordered it, if im lucky!

cl
Review №54

Cliff was great! We loved! So helpful and professional!

Ke
Review №55

We went to 2 different Verizon’s and felt like we got the run around at both, even from customer service on the phone! Nick was taking care of us here and we will definitely be asking for him if we ever need to go back. Absolutely amazing service even though we did not make it easy on him, we had no idea what we wanted or even most of our account information at first. Very kind, funny and personable guy, would give 6/5 stars if it was an option.

Tr
Review №56

Alexis was great!!! She was able to meet me at a convenient location and time for me!! Despite not having a back up or updated software, she still made sure to do everything necessary to make sure all my things transferred. Everyone at this location is very nice, helpful and seem to work great together. I’m definitely coming back again!

Ka
Review №57

Cameron S did and outstanding job switching my friends old phone to an I phone. He was professional, kind and interested in doing a good job. He is a strong asset to Verizon.

Ch
Review №58

Justin was very helpful & gave us exactly what we came in for & are paying cheaper with Verizon.

Em
Review №59

Thank you to Chris and Ryan for helping me!! When I walked in I was confused and frustrated to the point of tears but Chris was very kind, professional, and helped me get set up and squared away. Grateful!!

Me
Review №60

We had a great experience at Verizon- International Plaza with Nick. He was extremely helpful and went out of his way to help me get the exact phone I wanted as soon as possible. He has also been a great help following up with my questions. I highly recommend their store and working with Nick!

Ed
Review №61

Had a great experience with Jay Velez and Cellular Sales International Mall. wouldnt hesitate to do business with them again.

Ca
Review №62

Ugur was super helpful and friendly!

Co
Review №63

Jesus, Worked overtime to make 4 phones work.... enabling a disabled vet to use his phone and communicate with family.... friendly, eager to please and highly competent. Went out of his way to make sure phone was available. Would recommend. Thank you!

Da
Review №64

Charles and Ms Teu were amazing! They stayed half an hour past close to help me. Couldn’t be happier with this place. Had issues with my phone and they made sure that I was taken care of and that my phone was in perfect working condition before I left. I’ll definitely continue on as a Verizon Wireless customer. Thanks guys. You rock.

Ja
Review №65

Thank you for a pleasant and honest transaction. I really appreciated the help setting up my new phone and the followup. I know I can count on this store to provide me quality service.

Ja
Review №66

My mother and I recently ran into a complicated issue regarding our Verizon plan- it could have easily been a nightmare scenario, but thankfully Cameron S. was willing to go above and beyond to help remedy the issue. The management team seemed really supportive as well. It was a refreshingly positive human interaction :) Thanks again, Cameron! - Jacki

Jo
Review №67

I switched from the carrier across the way from the Verizon store. I was with Verizon for years prior to switching to the carrier across the mall hall earlier this year. I’m so happy to be back with Verizon. Alix was very professional and in no time I was back on Verizon services. Thank you Alix 5+ service.

Br
Review №68

I had the best experience with Nick! He helped me find a complete solution along with saving $$$. I wasnt sure what I wanted in a phone, I just wanted name brand tbh lol. He took the time out to show me demos and the differences between multiple phones, I am really pick so I really appreciate his help and patience! I will definitely be coming back for my next upgrade!

Ma
Review №69

Jesus was very helpful. I have debated about upgrading my phone and he made it an easy decision/process. Also, the staff is very welcoming/ inviting.

Aa
Review №70

Richard went above and beyond. Professional, helpful, exceptional service.

wa
Review №71

PLEASE DO NOT SHOP AT THIS STORE. IT IS AN AUTHORIZED RETAILER AND THEY ARE VERY UNTRUSTWORTHY. I HAVE A BUSINESS ACCOUNT AND I PAID OFF A PHONE THAT WAS UNDER CONTRACT THAT I RETURNED INSIDE OF THIS RETAILER. THE PHONE HAS NOT BEEN RETURNED AS TO DATE. THEY CHARGED MY BUSINESS ACCOUNT FOR THE UNRETURNED PHONE. I CALLED SEVERAL TIMES AND THEIR SALES REP CONTINUE TO GIVE YOU THE RUN AROUND. I PAID THE TOTAL FOR THE NEW PHONE AS WELL AND THEY FRAUDULENTLY PLACED THE PHONE ONTO AN INSTALLMENT WHICH ALLOWED THE NEW PHONE TO BE CHARGED MONTHLY ONTO MY BILL INSTEAD OF BEING PAID OFF LIKE I REQUESTED. PLEASE BE AWARE OF THESE VERIZON SCAMS. THE SALES REP WILL TRY ANYTHING TO RECEIVE A COMMISSION. DO NOT TRUST THEM. I HAVE MY ATTORNEY MOVING TO ADDRESS THIS ISSUE. IT IS THE CELLULAR SALES TAMPA WESTSHORE STORE LOCATED IN THE INTERNATIONAL MALL IN TAMPA, FL. 33607

Li
Review №72

I walked in asking for assistance and the staff, to include Virginia were outstanding. They took the time to assist me with paperwork I needed for the Apple store. Now thats what I call customer service.

je
Review №73

Ginger is the ABSOLUTE BEST!!!! Calm. Smart. Helpful.Signed, an exhausted mother of a 17 year old girl whose phone was glitching.Seriously, the Verizon store at International Mall was worth the 45 minute drive!! Keep Calm and Go See Ginger!!!

Ma
Review №74

I’ve never had a more professional and streamlined experience at a phone store. Nick Plummer helped me with a few issues and I couldn’t be happier. Thanks.

Ch
Review №75

Ensure you ask plenty of questions if you’re calling for a device inquiry. This is authorized retail you’re dealing with, they have many tactics they use to get you in the door to finesse you into what they want.In my case, they used a bait and switch- I called for a particular phone (pretty in demand phone) because I haven’t had much luck finding one.They said yes we have it come on down, I get there and wait half an hour then get told actually it was already sold before you called and they could offer me something else that wasn’t close to what I wanted.

Ja
Review №76

Luis Gonzalez, is an unbelievable salesperson. In 20 years of dealing with sales people for all different cell phone carriers, I have never had someone go so far out of their way to help solve every problem. He did not just hand me a phone and send me on my way. He made sure my wife and I were bot only happy with our purchase, but also made sure that the devices were 100% understood prior to leaving his store. I recommend anyone who is in need of anything cellular, visit Verizon International Plaza. Thank you very much, Luis!!!!

Ne
Review №77

Cliff is Patient, courteous and thorough. Should be cloned.

Me
Review №78

If I could give no stars, I would. I went here, only because I was seeking info. and amounts to upgrade my current phone. I spoke with Alexis, who was less than friendly but gave me the numbers and explained with my trade in I would be able to upgrade and get a phone case. I placed the order, the phone was delivered to their store, Alexis called me and said she would be leaving at 3:00 that day, but everything would be ready for me when I arrived. When I got there I was dealing with Taylor, to say he was useless is an understatement. The worse customer service and experience picking up my new phone. He had to call Alexis, since she left no instructions and he apparently had never done anything there. He and the other useless employee there had never done trade-ins or upgrades. He was extremely annoyed that he had to do this and at one time Alexis actually asked if I would go to the other location she was at to complete everything. Unfortunately, I didnt feel that was something I should have to do...leave the mall, drive to another location and wait some more. Taylor complained through the process and finally ended the call with Alexis. My phone was still updating, but he actually left me and helped other people while he was still working on the trade-in paperwork in the computer. Really? When is it ok to just walk away so you can try and get another sale, instead of help the person in front of you? He came back, I asked some questions with some issues I was having, he didnt know any answers, finished in the computer, bagged my stuff and again walked off to help a new customer. This time he sat with them and left me to figure everything out on my own. Again, the worst customer service ever. Alexis for not prepping him and getting things ready or just asking me to go to a different location from the beginning and Taylor for literally treating me like it was a nightmare for him and couldnt get me out of the store fast enough. As I was leaving, no thank you for coming in, sorry for the delay, nothing. I was there for two hours. I dont think that was anyway to treat someone that just purchased a phone for almost $1500 since Im sure a commission is received. If you want better service and treated like a valued customer, I highly recommend going to the Verizon in Citrus Park, which is where I shouldve gone to begin with.

Pa
Review №79

I am so glad I was able to upgrade my cell phone! Thank God this store was open yesterday. My old cell phone was charged and ready to take me through the hurricane...but I left it at work!Billy Holloway was calm, cool, and collected. He got me upgraded for a little less than what I am currently paying and my new LG cell phone has the clearest speakers Ive ever experienced.

An
Review №80

This is the most helpful Verizon location Ive ever been to Moe helped me with purchase of new phone he was excellent in explaining all details and very patient and professional

At
Review №81

After 8 years of service with sprint I had enough with them and came in looking for new phones for my mother and I. The sales associate, Dante was so amazing to us! He went above and beyond to make our transition very smooth. My mother and I were “those customers” who showed up to the store 30 mins before close just to look and Dante was super helpful and a great seller! He stayed late with us through the whole process, even after closing the store down and my mother and I never felt rush. Thank you so much Dante! Bye bye sprint, hello Verizon!

Na
Review №82

Jesus was awesome! Helpful, friendly, thorough, and straight to the point. Thank you so much for great service!

Je
Review №83

Ugur is cool!

Aa
Review №84

Total scam. Dont believe that this is a Verizon store. They are not. They are a Verizon retailer. This mean that they are permitted to sell Verizon phones and sign you up for their service but they are not Verizon. They will tell you anything for you to purchase a phone from them and this does not mean it is true. Good luck undoing what they do with the real Verizon. Buyer be WARE.

Br
Review №85

I went to a Verizon store at International Plaza Mall to switch phones because my current phone was acting up and the sales agent Jesus Vargas was extremely polite and very professional . He answered all of my questions and made sure I was comfortable and knowledgeable of everything I needed to know . I am very pleased . I will refer him to other potential customers if they need a new phone or service . Thank you !! Sincerely Jeremy Bascle .

Jo
Review №86

My sales technician Amir was excellent my experience was outstanding love these guys expect big things from them. Joe Cole. 🙂

Di
Review №87

Great experience and outstanding customer service! The Customer representative, Mr. McIntyre was very professional, knowledgeable and most importantly honest and very accommodating! I will be referring our clients and friends to him! Greatly appreciate his client centric approach and working with me very patiently for 2 days; especially after having the worst service at the Apple Store upstairs.

am
Review №88

Cliff was great! Highly recommend!

Le
Review №89

Do yourself a favor and go to a CORPORATE STORE! This isnt a corporate store so they can make their own rules such as this one. Had a phone for about a week been trying to return it and was told that only a manager can sign for return. For most of us adults at work all the time and have a very busy schedule this can be a problem. This actually works in their favor and that is why theyve created this rule in the first place.So I called corporate and had them call the store to verify when the manager would be there and when he would be leaving. I was told by the representative that the manager said he would be there until 8 oclock that night. I showed up at 7:20 PM only to be told that the manager had just left 30 minutes prior which would have made it 6:50 PM.How many times do you have to travel to a place just to return an item? I wasnt about to make a third trip again wasting my gas and precious time, so I contacted corporate and they are helping me out with sending a return label and doing it through them.Its more than obvious they use this manager signing tactic to give people the runaround in order to exhaust the 14 day window so youre locked into a contract. How ridiculous of a rule that only one person can take a return in that entire store.Again go to corporate store dont waste your time.

Al
Review №90

Martin was extremely helpful and went above and beyond to assist me. I greatly appreciate his service and professionalism the entire time. I work in the mall and needed to get back to work as my iPhone was updating he personally walked up my phone when everything was completed. Thank you again Verizon staff and Martin for making a tough situation with a defective iPhone better.

N
Review №91

It was the worst experience I have had with Verizon. The sales person didnt seem too interested in helping me. He didnt really pay attention to what i was saying. He then told me I could come back tomorrow. But, he, nor the two other sales persons would be there to help me. I felt he was trying to pass me over to someone else. When I asked for a business card, he said he didnt have one. He couldnt even be bothered to find one or to find a way to write something down for me.

Sa
Review №92

Service exceeded my expectations. I traded in my old iphone 7 for the new iphone 11 and was in and out within an hour. The team works quickly and efficiently. Mike K was the representative who helped me.

La
Review №93

I was greated with a Pleasant Voice, Smiling Face and much to my surprise a Warm Handshake. I informed Anthony that I wasnt as smart as my smart phone. I was needing help in deleting pictures from my cloud. Anthony verbally walked me through deleting pictures from my cloud and waited patiently while I wrote the instructions down. In addition, he went over my account and offered a better plan for my family. This experience has been the Best Customer Service I have ever had.

Al
Review №94

Vito Quinci is the best representative Ive encountered in your store. I can see why he is a sales manager...very knowledgeable, personable, and clearly cares very much about leading his staff and making customers happy. Just has that great mix of qualities that makes him outstanding. Thanks.

Av
Review №95

When walking into the Verizon store, Vito greeted me with a huge smile and I knew I was going to be taken care of! I always dreaded going into the store with an issue because Ive always felt pushed aside if I wasnt buying anything. But Vito was happy to help me no matter if it were a sale, an insurance issue, a damaged phone, helping me transfer data... and I needed help with all of the above! It took us over a week to completely resolve the issues, including working with the insurance provider that sent me a bad phone and Verizon customer care, and he went above and beyond to help me through it. Even over the phone while I was out of town!! I am so grateful that I got to sit down with Vito originally because I know my entire experience would have gone differently and been more stressful without his help. Ive been with Verizon for almost nine years and they would have lost a client if it werent for Vito. Verizon is lucky to have you on their side... Thank you!!

Li
Review №96

Excellent service, really helping and thoughtful staff. Would highly recommend to get new phone at this store. Fifias help me a lot and was very patient and accommodated what I wanted.

Al
Review №97

Carlos was incredibly helpful today with our phone problems! 10/10 we will go back to him as long as he works there. He was so quick and he helped get me into a brand new phone and saved us money.Thank you so much Carlos

Al
Review №98

Great service and information on our visit. Our representative Billy was very helpful and answered our numerous questions. And we didn’t have to wait at all! Thanks for the awesome service!

Lo
Review №99

I came in looking for new phone. Apprehensive to give up my Samsung Galaxy 5. Ritchie immediately stepped up to assist me. His customer service went over and beyond my expectations! He was patient and went over every detail. Thank you Ritchie. I would highly recommend this location to others. I will be a continued customer.

Vi
Review №100

Really love going to this Verizon store in the mall.Have always been very professional and friendly.All transactions are done with ease and I leave happy.Definitely prefer this type of setting rather than the other retail stores that are crazy busy and you have to stand at a counter.

Information
5 Photos
100 Comments
4.6 Rating
  • Address:2223 N Westshore Blvd Ste 104, Tampa, FL 33607, United States
  • Site:https://cellularsales.com/stores/verizon-2223-n-west-shore-blvd-tampa-fl-33607-7910?y_source=1_MzIzMTM0MS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 813-873-4026
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:Closed
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
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