We arrived right when they opened on a Saturday to purchase a new phone and have been here for over 2 hours. ONE employee has been here trying to handle several customers at once, and doing the best he can. Not until a few minutes did anyone else show up. Oh yeah, even with the long wait, we are not able to use the restrooms here, but they kindly offered up the Taco Bell across the street😬. Avoid this location

Drew was a great help. He was knowledgeable and insightful about the products. As a life long droid user I made the switch to iPhone thanks to this man. This store is well kept, they are very professional and helpful. No high pressure sales situation. They present the information, and let you decide.

Mike and Evan were so incredibly helpful. Mike had helped my boyfriend and I workout what would best help accommodate what we were looking to get done! He got us set up with an updated plan upgraded device and two new devices and made sure we saved as much as possible while maximizing our benefits. Evan helped get my phone set up and they both made sure our accounts and devices transferred everything and set up everything correctly. They made the process so easy and were super friendly. Would definitely recommend this verizon to anyone looking for great information and help! (They even hooked us up with some great local restaurant spots!)

When I went to the Verizon store across from Busch I knew I wanted a new phone. I wasnt going to be difficult to sell to but I definitely wanted the phone store experience. You know the one, where somebody tells you what phones are good, what phones are bad, gives you a bit of back and fourth banter along the way. Well let me tell you, I thoroughly enjoyed my interactions with Dirty Dan (the resident phone expert) and (the man with the plan) Zach. These dudes knew exactly what I was looking for in a phone buying experience and got me the hookup.Go see um.

Horrible and dishonest Shiela! Gives the store a bad name.

Brian, the store manager assisted me with my needs. He was kind and courteous. Told me options I wasnt aware of, but wasnt pushy about my decisions. Overall a stellar experience. He is even calling me from home on his day off because I have a follow up question. I call that great customer service.***Correction, the store SAID Brian would call me from home within 20 minutes. They lied. If there is one thing I I cannot handle in the world of customer service, its lying.Therefore after being blown off by the store, I went online and used VZWireless chat. THEY resolved my issue in just a few minutes. So the remaining 3 stars are for my contact exclusively with Brian. The rest of the store isnt worth even one star.Sorry Brian, your store deserved 5, but your employees refusal to assist me, and choice to lie about you calling me back, cost you two!

The guy that works there seems to be helpful and assures youll save a lot of money but you end up overpaying for services. Feel scammed and disappointed with Verizon

This store has the absolute worst management and customer service. I highly recommend dealing with a corporate store. this store is poorly ran, poorly trained and extremely dishonest. Great job, Mike - you’re a terrible and dishonest Asst. Mngr

The rep. Mike Ugalde was exceptional. He acknowledged me soons I came in the door. He was very professional, funny, energetic, and he explained everything to me with patience. I forgot I was stressed because I didnt have a phone and I needed one so I could better communicate with my customers. He really made me feel comfortable about my phone purchase. I didnt feel swindled after leaving like some other Verizon stores. He was so convincing and helpful after I left to go home I went back to make the purchase with ease. The other gentlman /employee working with him was one who helped me in the past and was patient and knowledgeable than. They both have similar business ethics with customers. Thank you both and I am enjoying my phone with simplicity and accuracy.

You ever have any issues with Verizon, go see Mike. Helped me out with billing and got me plugged into whats new. Certainly going back next month to do more business with him

It was a simple process to go in and pay the bill phone bill

Im glad I went to this Verizon retailer. Michael provided an excellent service. He was very knowledgeable. Bought new phone he explained everything in laymans term of the customers expectations. He also wrote things down of what I need to do when I get home such as setting up auto pay. Overall, it was a happy experience!But the best thing was Verizon was having the current promo buy one get one free phone plus $100 credit coupon of phone accessories in store. It was such a good deal I couldnt pass up.

Ronnie was great. Ill be back.

Very poorly run store. I called and was on hold when I walked into the building. Both the associates were standing around talking to each other while I waited on hold. I walked up to the counter and asked why I was on hold. The associate quickly picked up the phone and ended the call. Plus, after Verizon updated my Kyrocera Im getting unsolicited ads from Google Chrome. This is a business phone and some of the ads are sexual in nature. Which could cause me great professional harm in my line of work...If the ads dont stop, I WILL change carriers...

Its strange my previous review was deleted.I paid more than $1,000 for my Samsung S9 plus phone about a year ago. Now this location tells me that it has a bad USB port that has worn out. They said it would cost $150 to fix but they could show me a new phone with a great discount. They also said that it is a known problem with that phone. Thats not right.

Ron was incredibly helpful and friendly. Fantastic service, answered all of our questions very thoroughly, very helpful.

After waiting 25 minutes sales person came to me to ask what I needed... She said she didnt know pixel phones that well so she asked me to wait for the guy who knows more about pixel. When he finished he walked over to new customer who walked in after me and she got service before me! I asked him why did you not help me first Ive been here waiting before the new customer even arrived at store! He came over looked at phone and said he doesnt know pixel phones that well! Really? I bought it at this store!!! So after waiting and talking to this guy I was left with no one to help me and what I would consider terrible customer service!!! Even thought I bought 2 phones last year from this store I would not recommend ever again!!!!

Aarón was amazing, great costumer service and helped in every way possible, went there to see a iPad, ended up getting the iPad and two brand new phones, just outstanding service really, definitely coming back

Personally, I’d rate the service here a 14 out of 10! I was treated very well, and all of my issues were efficiently addressed. Justin was very informative, but not too pushy. I’ll definitely be coming back to this location in the future!

Justin was the biggest help with my problem and had me in and out of there in 15 minutes or less. This Verizon is conveniently located near USF and 22nd Street. Easy parking and accessibility. Thanks!

This experience was awesome. These guys are very polite and gave me the best deal out and then some. I would highly recommend you come and see mike the assistant manger here. Thanks guys I will be back to see you soon

Mike welcomed us and proved to be very knowledgeable. He answered all the questions we had regarding switching to Verizon. We wanted to review his info and take a day or two to study. He texted us his info so if we had questions we could readily reach him. Researched online and confirmed his info as 100 per cent accuracy. Today we switched our three lines to Verizon and purchased two new iPhone 11.

I had very bad experience with a seller in that store. They verified me the credit to see if I could take a few telephones and they approved me for 1500 dollars but I told the seller that I was going to think and possibly return but to my surprise when I left the seller put a line without my consent and even sign for me. 5 days later I found out I had a 2-year-old contract with them without me having a concentrate. They falsified my signature and even a PIN they put for me without me to know. I found out thanks to a bill to my house. I do not recommend anyone to go to that place. Although I do not have the name of the seller I went to talk to the manager and apparently I canceled the account but I spent one of the most inconvenience experiences in my life.

I would drive 500 miles before i ever use this Verizon store again. BRIAN told me that the “bundle” for in stock iphones was mandatory ($144) total, for a case, screen protector, charger, and cleaning kit. Yes, I am naive for believing this, however I don’t enjoy being taken advantage of, which i doubt any of you do either. So therefor I would encourage anyone who uses this store to start using a different one.

Amanda is simply amazing. She’s friendly and knowledgeable; she was helpful and pleasant to work with. My husband and I entered happy and left even more excited because of Amanda. While we were there, other customers entered the store and she handled each of us in a decent amount of time. As well as with professionalism.

Today I purchased a Samsung s20 from Justin at the fowler Verizon and he was one of the most pleasant sales rep for a phone company that I personally have worked with. Justin is very knowledgeable and help you get the most out of what your paying for. Thank you again for the advice 🙂

Ron, the senior sales associate was extremely knowledgeable and very professional

Wonderful service from this store and a shout out to the man who assisted me, Justin. This service was fast, detailed, and tersely explained. I hope this is the standard Verizon is working at.

Sales people were friendly and professional.

Ron and Brian took ❤ care of my even though I was a bit rude at one point, they still managed to be cool and remained professional 😎. Thank you and I finally have a phone and service I can count on!! #soblessed

Mike was great! He was helpful in providing all the information we needed and really took his time with us which makes this place have such great customer service! He showed to really care for the customer and how customers needs.

I had the best experience ever. Justin E. was super professional and patient with me. I highly recommend and suggest that everyone go to the Fowler location!!!! Go Wireless is awesome!!!!

They just couldnt get my phone going I had to go to the main headquarters which I didnt have anything to do with my phone but yet its not working now not happy about that

Michael was Great! From the beginning to the end he was wonderful the first time I saved ever on a phone bill! Michael is the man! If you need a phone or lower plan come to this store and ask for Michael.

I was extremely satisfied by the exceptional customer service of Aarron and Will. They truly helped me a lot to understand the products and purchase the right products that would fit my requirements. Absolutely loved the experience and will definitely return for future purchases!

Went here today to upgrade my phone it was fast and easy Justin took care of me transfered everything for me thanks agian Justin

Best store I have been too in awhile! Mike knew his stuff and helped me get a good deal. He even stayed late to make sure i had all my data transferred. Will make this my new store!

Great group of guys here to help!!! Mike worked with me and my daughter and he was so helpful, informative, and understanding!! Jordan helped give his insight on my purchase today!! I will definitely make this my new Verizon Store!!

Today I purchased a smasung s20 from Mick and it was the best service overall 1000 out of 10!!

Mike was very helpful with our purchase and accessories.

Nice place,the worker we had was very knowledgeable, Ill go back for sure...

Aaron is the best salesman and all the staff are knowledgeable and very helpful. Great customer service as well.

Mike was personable and knowledgeable. He took his time and explained all promotions and lowered our monthly bill! Great customer service! Will be bac!

I have been a customer for years and I have never had such horrible customer service in my life! Ill be leaving this service ASAP!!!

I had the pleasure of working with the amazing assistant manager! Mike quickly solved my problem and helped me purchase a new phone. I absolutely love my phone and Apple Watch, as well as the service at this location! I have yet to go in and be disappointed.

Guy was cool and friendly but didnt tell me I couldnt pay a prepaid account with debit card. Never even asked me what type of account I had. Then he had to ask me for my number 5 time like he had a troubled memory. Verizon still rules though

The team there at the E Fowler store is AMAZING! Everyone there is friendly and ready to help. In particular, John was very helpful and professional! We switched from Sprint after 15 years and John made everything simple and smooth. I loved that he didnt sell me. He got to know what I needed and made a recommendation that worked best for my family! John is a rare find in this world of sales and my husband and I are happy we chose Verizon.

Great experience with Jordan and Mike, they were really cool and super helpful. They helped me get a great deal and were honest and straightforward.

This is a private owned place, we brought items from here only to find out they were after market items, Verizon’s Official store would not except these items that we brought thinking they were legit from a Verizon store do not go to the store it’s an aftermarket overseas on store

Had issues with my phone over a three day period. Tried everything I knew how to troubleshoot but I’m not to tech savvy. Stopped by Verizon on Fowler and received the best customer service experiences ever from Will and Nikki. Kudos to them, they are the best!!!

Everything is going great Im very happy with the help they are doing for me Im Thankful Have a Blessed Day In The LORD Amen.

When to the store with excellent quality customer service Will was a great help in helping me transition to Verizon from metro pcs. Highly recommend going to this location and dealing with the employees there have great customer service and people skills.

I came in here a few times and each time was pleasant. Alex, Sam and Ahmad all helped me on each of the three times I came in. I was locked out of my phone and they each took their time to help me. They all went above and beyond to take care of me. I went to a different Verizon store and I was told I couldn’t be helped and that this isn’t something that is possible to be fixed. Luckily I came in here where they are friendly, knowledgeable, and kind. Well trained staff.

They are awesome here. They were nice, helped transfer my stuff to the new phone, and even helped with my employee discount on my plan.

Extremely knowledgeable, helped me figure out how to get the best value and best phone at my price point

I have been a Verizon customer since their first day. I have had the same cell number for more than 20 years. I just went in and purchased a JBL speaker. Great speaker. Their associates always make sure you have a great experience and their customer service is excellent. I look forward to doing business with them in the future.One thing that I have issue with is the fee I have to pay to pay my bill. RIDICULOUS. Whats up with that?

Friendly staff and informative about Verizon plan options. I was switching from Android to iPhone and got all the information I needed to make the switch. The phone was activated for me and I got a great case for the price using my employee discount. Everything was handled professionally and I saved some money in the end. Have been back to get my screen cover, through their subscription program. That only took me 3 minutes to complete. All in all, I would purchase from them again.

Amanda was great! She was very friendly, knowledgable, and made the whole process of getting a new phone super easy. I would highly recommend going to her if you’re in the market for a new phone.

I went there after work to pay my bill and maybe buy a tablet. The associates were Carlos and Chris who were very friendly, personable, and knowledgeable. Even though it was near closing time they were always pleasant while helping me purchase 2 tablets and a cell phone with accessories. Left paying around $50. Great deals and great people.

My fiance and I have both worked with John here and our experiences were great. He is very friendly, knowledgeable, honest and explains everything that we need to know. His recommendations and explanations of the phones, cases, screen protectors, insurance, what we will have to pay and any other options you can think of are unparalleled and led us to extremely pleasant and non-stressful replacements and upgrades of our phones. Dont walk, run! to John at this location for your cell phone needs. Our best experience with Verizon, we have found our place to go...even if we moved elsewhere Id come back here.

Chris was very knowledgeable and helpful. He even stayed 30 minutes past closing time without any sign of annoyance to make sure we were happy and all-set with any questions answered and all our items working.Walked out happy customers with a brand new S8 and a tablet to boot. Would definitely recommend this location to others, especially when Chris is working. :)

Fantastic Service. I had questions about phone & storage. Staff extremely patient & helpful. I wanted a phone that was not in stock, they ordered phone and called me when it was ready to be picked up. Fast efficient service. Great experience!

Super courteous employees. Knowledgeable and quick to help with the problem I had with my bill.Small store but convenient

Came here once. There was only one employee. He took the time to help my concerns and was pleased with the customer service.

My wife and I have been dealing with serious phone issues and after dealing with Verizon techs on the phone and Motorola techs, she went into the Verizon store and spoke with Rob who was phenomenal. He fixed her phone in 10 minutes. Rob was extremely friendly and knowledgeable. We will be visiting this store in the future. Great staff!

Best customer service I have ever experienced. Rob was amazing, he took the time to listen to my concerns and taught me how to use my new phone. So thankful for all of his assistant. Very pleased with my visit. I will be a Verizon customer for years to come with how I was treated today and in the future.

Mike is the best ask for him

They were so amazing and helpful! Rob was determined to make sure I had a great second experience at the store. Anthony was so amazingly nice and patient 😍. Jake was extremely helpful. These guys rock! Will be sending more business their way !

Mario helped me today while I replaced my father’s cell phone - he was super knowledgeable, professional, patient, and he ended up saving me money and making me laugh! He gave great advice and took care of all of my needs. I walked out with a great new phone all set up for my elderly father. I couldn’t be happier. Ask for Mario- he’s awesome.

Verizon WIRELESS agent Nick was very helpful. And was able to finish up transferring my parents old phones to they new phones. I will ho back and refer anyone to them.

First of all I just want to say you can either have a 1 star experience or a 5 star experience. It all depends on who’s there. I came in to order an Apple Watch and I was told there wasn’t any in stock. Not such a big deal since there are multiple options I was expecting that. But I asked the rep a few questions and he would just “ummm hold up”. I was completely clueless on what was going on. I guess he was just excited for a sale or something. I come in to pick up my watch and things are different. The girl I worked with was nice and patient. And she told me about the promotion I was getting where the watch isn’t charged to my account for 3 months. That’s where I was caught off guard because I didn’t know I was being charged a monthly line or service. The rep I dealt with when I ordered it didn’t mention anything about that. I was ready to cancel the whole order because of how upset I was. The girl rep helped explain everything and spent more time with me activating the watch and going over the bill than the guy who seemed like I was bothering him when I came in to order. He was constantly on his phone and rude. I’m guessing this is his first time working in customer service but I hope I never deal with him again. The store is only getting a 3 and not a 1 or 5 because I’m basing it off of 2 trips.

This place is amazing. ANYTHING that I need these guys go out of their way to help me with. Also its good to see that one of the reps that in have been dealing with for almost 10 years when I was with MetroPCS..is now l located here.he has always helped me with anything I needed... since they hired him...I will go NOWHERE ELSE...PERIOD

Rob, Anthony, Carlos, and Carlos are just amazing!!! Im not good with technology and I had a lot of questions. Over 4 visits to this store, these guys really were awesome!! They took their time and helped me with all I needed. I had many things I needed done. They have excellent guest service skills. Im a former Disney cast member. I recognize excellent guest service when I see it. These guys need major recognition. I will only do business at this store now. I thank them for all their help and efforts!!!

I just left the GoWireless on Fowler for the hundredth time and once again they were all amazing! I would suggest anyone looking for great cellular service and customer service to go see these guys! They were so professional and nice with huge smiles! Ask for Carlos, Anthony, and Mario! - Lisa

Thank you, Travis! Great job helping me out today.

Stopped in on a Sunday to pay my bill. There were 2 employees helping customers and 2 customers ahead of me.After waiting 40 minutes they were still with the same customers and I still had 2 people in front of me so I left.I understand the sales game but there has to be a better way for customers wanting to pay their bill.

I was grateful to be greeted by Verizon representative John Howell at Verizon, located on East Fowler this past week. John helped me find a better fit for my needs and suggested accessories that would be useful with my daily usage. John made me feel confident in my purchases as I left the store. John ended our visit with his number for any questions/complications that may arise. He was sincere, professional and kind-I am thankful the customer service i recieved here at this location.

1 worker (wasnt his fault) was there about an hour to pick up new phone.

Had a Wonderful experience in the store.John H was able to take ownership and care for my problem after three other attempts at another location. I was there for some time as he had to contact Eric at tech support.ALL members of staff there,Cornelius,Gary all were Great and very Friendly.This is the store I will visit from now on.It is out of the way but my daughter lives near by. Thank you to all of the staff there for a Great experience and Genuine customer Care!

Very helpful and knowledgeable.

I visited this store as recent as 3 days ago and my experience was awesome! Both representatives was extremely helpful! I would recommend this store ! Thanks again Brandon !They are very patient and helpful two thumbs up

Brandon was amazing. My wife and I were with him till our situation (which was very long and complicated) was completed and to our complete satisfaction. The level of care and attention cannot be understated. Never in my many dealings with phone carriers over the years and states have I ever delt with someone with such professionalism. This is the epitome of what true customer service is about. I will refer anyone needing new cell service or existing Verizon service to this branch because of Brandon.

This place is a joke. I came in to pay a bill and had a fee! I don’t get why I need to pay a fee to pay my bill. What makes it worse is the customer service. The guy I dealt with was rude, loud, and clueless and had headphones in his ear. He yelled across the room, checked to see if my 10’s 5’s and 1’s were real, and gave me a hard time for no reason. The other guy in the back was making calls to customers asking them if they’re happy with Verizon and wanted to upgrade their phones. Could you imagine getting a call around 10:00 AM for a sale! Honestly just going to go back to metro pcs. I’d rather have decent cell service and better customer service than great service and terrible customer service. AP

Chris was wonderful and when I returned to ask some questions and get some assistance with the phone 2 other employees in the store helped me. It was a great experience getting a new phone from the Tampa Fowler Ave store. I highly recommend going here when you need a new phone

We went to two other Verizon stores that couldnt help us before we met Amanda the assistant manager. She knew exactly what the problem was and how to fix it. Great service

Rob is wonderful. He was able to assist my mom and I in transitioning from T-Mobile. He was our first encounter and the best encounter and will definitely keep us going back from more. Thank you Rob!

Went in yesterday in major need of a new phone, since mine was 2 years old and apparently just decided to quit working completely and out of nowhere. A gentleman by the name of Anthony helped me with everything and in less than an hour I was out the door with an early upgrade, brand new Galaxy S7 Edge! I definitely recommend these guys at this store. Every single one of them were incredibly helpful.

Went to this location after work yesterday and I was was assisted by Jacob promptly upon walking through the door. He was extremely helpful, patient, and pleasant. Ended up opening a family plan and buying three new phones as well. Thanks Jacob !!

I came in and the store was super busy. I was greeted right away and waited about 2 mins. Ahmed came right up to me and told me he is going to help me today and promised I would leave happy. I came in because my bill was too high and I thought of leaving. He lowered my billed, got me unlimited data, and had the new iPhone X in stock. He took his time to transfer everything too. Best part, while the store was busy, he still managed to help his co workers when they needed help. I think this store has a great team. Very well organized. I plan on coming in soon to port over my sister from sprint. The parking isn’t great and the store needs a remodel so I’m giving it a 4/5. Also be careful when you walk in... some guy stares at you and yells “hello” from the corner lol

In 25 years of buying and using cell phones, I have never received such great service. Alex .the verizon sales rep. helped me install apps, answered all my questions and made sure i new how to use the phone before I left. If only more people could be great

I love my phone I bought, thank you for helping me on a day I had to look up my bank information serve from american expres, such good service allow me to look up my bank information, and also go back with Verizons wireless. Thank you, Verizon for been there for me again.

Rob and Anthony were amazing! They had the best customer service Ive experienced in awhile and they were extremely patient with. Walked out a happy customer with my brand new iPhone 7plus 😘

This place is the used car lot of cell phone stores. Since they are not a corporate store their profit comes from pushing highly over priced, older generation or refurbished phones and tablets onto the customer. The sales people are commission based, so expect high pressure sales tactics. Word to the wise seek out a corporate store or buy online directly from verizon.

The guy was very knowledgeable abd helpful.

Mike at Verizon on Fowler in Tampa was terrific at working with us and fixing all our problems we had with our phones. I will definitely recommend coming to this location for future business

Excellent service. Friendly people. Went in with a broken phone came out with a new one about 15 minutes later. Recommend highly

I went to this Verizon store after a very poor experience at the Verizon New Tampa store. The associate at the Procom Verizon store, John Howell was really helpful and some of the best customer service Ive experienced in a while. He is my new phone guy, and this is our new store. Keep up the good work!

I liked everything about my visit. Great customer service. Just went in to pay a bill and couldnt be happier. I felt like I was in a big fancy place! Thank you Shawn Tavis for your help. You made my day.

I had no wait and Jake helped me walk out happy with a new phone. Great customer service!

Great store. Came to pay a bill and they helped me upgrade my phone. Ahmad is super helpful