Awesome customer service! Nathan was very knowledgeable and answered all my questions. He had patience as well as I was with a rowdy two year old. Two thumbs way up!

The customer service was very honest and provided me with great options. Had very great customer service skills. Savar you were great! Thanks again!

Great customer service! Cody worked with me to find the right phone for what I needed and for a price I could afford. Angel helped take care of all the paperwork and any questions I may have had. He even installed the new Hum device I purchased in my car for me. If you need assistance with anything Verizon, this is the place to go!

Sarav (Sam?) was very kind, professional and patient. We needed to get new 6 lines activated ( Some new phones, some trade ins and some were just switched over) He made sure we were comfortable with the plan we got, the phones, the price points and all the features. It was pretty time consuming and he either wasnt annoyed by the questions that Im sure are redundant for his position at this point Or at least he did a good job of hiding it lol.We called a little before closing to see if they had the phones the online agent told us we could pick up there. We thought it was gonna be a quick in-and-out and that we would transfer all the info at home. Turns out the online agent never actually set anything up and we basically started from scratch in store. We were so embarrassed and offered to come back the next day but he said it was fine and that hed get through it quickly.Highly recommend

The employees at this location are always knowledgeable and eager to assist you regardless of whatever the issue may be. I usually dread walking into any cell phone store, but I haven’t had a bad experience here as of yet. Sometimes there is a wait, but that’s to be expected given the nature of the business. Definitely recommend this location to anyone in need of assistance.

It was all great when they sold us the phones, told us all about the warranties and being able to exchange new phones if they broke unexpectedly! Then it went downhill whenever a new phone actually broke. They told us the don’t do exchanges (after telling us they do when they sold it to us). Sent us away to another store, only for them to tell us we need to exchange at the store we bought it from. We went back to this location, and then the same workers who said they don’t exchange switched their answers to “Well we do exchange but it has to be approved by our manager.” Very unprofessional, don’t lie and send people on the run around. Then the manager set us up with an appointment to exchange the phone, and when we finally got there, he told us we have to wait. Horrible experience, workers lied to our faces, and the manager made empty promises. Go to a different Verizon location as this one is a third party and has different rules than an actual Verizon store.

Cody was AMAZING! He was so helpful, nice, and professional! We went in not expecting to buy anything and left with two new phones! He even stayed late to help us set everything up. We were met with exceptional customer service and will be recommending this Verizon location to our friends! Great job, guys!

Sarav was incredibly helpful in switching me over from T-mobile which took hours due to some issues I was having with them. He was patient and didn’t stop until I was completely taken care of and good to go.

Greg at the 31st St Temple location was excellent! I called to ask some questions about possible services and went in and got everything taken care of quickly. Would definitely recommend this location!

We walked in a little after six thinking Verizon closed at 8. Sam greeted us with a smile and helped me get everything I needed. After being there almost 45 minutes I asked him when they closed. He told me they closed at 6. I felt terrible about walking in so late. Sam was friendly and kind the entire time. Never made me feel like and inconvenience when I clearly was. I will definitely return!

Nate is very friendly and if you have any questions about any phone he will take care of you! Love his personality keep up the good work Nate!

Sam recognized I wanted a phone similar to the Motorola Droid Turbo I have had for several years. I would have had to order the same, but I needed a phone now. Replaced it with an LG. He set up my phone very well. Very calm in doing so & very respectful. They became very busy after 17:45 while he was serving my needs. Would recommend this 2 person Verizon.

Cody went above and beyond in helping my Husband an I, we are just blown away with the quality of his customer service skills. Angel helped us as well and he was excellent, thanks to both of them for all that they do, super patient and friendly.

I went into this Verizon store across from Scott and white about a month ago to get a new iPhone and Angel and I forgot the other guys name, they helped me on an insane deal! They were more than helpful and explained to me everything I needed to know, definitely recommend these guys they really know what they’re doing!

Really an great experience with Sam. He is really an helpful person. Gave us the best deal. Definitely coming back to Sam again

Terrible experience trying to get a replacement phone within the 30 days. Called tech support for help and they placed an order for the wrong phone. So I called back and they said to visit the store and salesperson I talked to and they would replace the phone. I came during a break from work, they told me they could not help or do a replacement, and told me to go to another store. The other store was a corporate store and they too said the same thing. I had an appointment set up with this store and nobody seemed to know/care to help. I called the manager at the location we bought from, Nate, and he said he would have to call a manager to get approval for a replacement, and was told he would call me back. I never received a call from him until I called him to know about the status of replacing my broken phone. He said that he had it approved and that he would be at the store at 9:30-10am the next morning. I was unavailable so I asked if my girlfriend could pick the phone up at that time. He said it would take an hour so I had him be sure that it was ok that my wife be there at that time so that I could have the phone as soon as possible. The next morning at the scheduled time, my wife arrives to only be told by the manager that she would have to wait until he was done with 3 customers, which was extremely upsetting as this would be the 3rd “appointment” that was either never made, or was ignored. She waited at the store for 30-45 mins before she was helped, even though we had an appointment set up because we had no other manager willing to either call me or help me. I switched from T-Mobile in hopes Verizon would treat me better. The sales person told me all the amazing things I would get for switching (for example, he told us that Verizon would help pay off our balance with T Mobile, $700 trade in value per phone, free Hulu subscription, also the fact he is the one who told us that if our phone broke within 30 days to bring it back and they would exchange it but then is the same one who turned us away when we needed it exchanged), none of which I have seen proof of other than a rebate which took a few weeks to even get submitted. I was given 3 different answer to my problem, and none of them resulted in any actual help until I finally had to escalate the situation.

I went in to find out why my data was used up, I have several Video conferences a week and show PowerPoint, thus I use my phone hot spot. Ufortunately This resulted in problems when I would run out of 4g data.After reviewing my account, I have 2 lines with the Get More program, the CSR not only provided an explanation and a solution. I now have 2 Jet Packs and enough data and speed to meet our needs. Thanks to Angel and Cody!!!

Cody was amazing. He went above and beyond helping my wife and I to get what we needed! Would definitely recommend coming to see him!

Helpful and friendly. Answered all of my questions with professionalism.

Went with my sister in law to pay her bill. They were very nice and helpful.

I went there yesterday to get my new Apple Watch after I had some “technical difficulties” and the service was great! walked right in and solved the issues I was having & the people there are very interactive. Sarav was very helpful in talking to us ab the different products and what he uses them for. The manager as well was superb! Since I was having troubles he helped me figure them out & even discounted one of them. Very good service & people!

I had really an great experience with Sam, he was really helpful for me when it comes to get a new phone. Yes, he really sold me a perfect device that is gonna be just perfect for me. Thank you Sam. I will see u soon.

Cody was fantastic! He helped me upgrade my phone, evaluate my plan, and ensure I had enduring I needed. Great experience!

I would highly recommend this location! Customer service is amazing and the manager will answer all of your questions with ease.

They were a little busy, but understanding of other store closing temporarily. Kimberly was great and so were the other store employees. Cant wait to go back for all my other needs.

I went to the Temple, TX. location to purchase a charging cord for my Galaxy S7. Unfortunately, they did not have one so I decided to upgrade. Cody,(the Manager) suggested the Nokia 8V 5G UW. Ive been a Verizon customer for more then 10 years. After Cody set me up with my new phone and plan my bill is actually going be less $$ each month. If youre in the Temple,TX. area go by there stores. Im sure youll be as pleased with the service youll receive as I was.

He didnt try to sell me something I didnt need. He listened & made recommendations for a phone & package based on my needs. He didnt know everything about the phone but worked diligently to find answers.

My Verizon representative Angel was fantastic. Thank you Angel.

Angel at the Temple location was super cool and hella helpful!

Angel greeted us when we came in the door, he was very polite, answered all our questions, greeted other customers that came in, very welled mannered.

Cody was awesome!!! He made our switch to Verizon a great experience. His customer service was top notch!!!!

Very great customer service!! Helpful throughout the whole experience explained everything and answered all my questions

A very small store. More like an outlet. Only 2 employees assisting customers. So if you go there, plan your time if you see lots of people.

S/O TO ÁNGEL for staying after hours to give us the deals!! Especially having to be in the heat longer than expected!! Hope the Ac gets fixed for him soon!!!

Really great experience with Sam he really saved me money plus he really gave me a great deal I really love the customer service with him I’m definitely coming back to Sam for more lines…

Kim helped us upgrade 2 phones. She was thorough, went thru the options, made sure we understood the details and what we were doing. It was our first visit to this store but won’t be our last. Kim saved our relationship with Verizon after an awful experience at the corporate store in town.

Really Really helpful SAM. He really tgave me some best deal. Definitely coming back

Really Really helpful. Gave me the best deal possible for the trade-in. I was not really expecting that. Love it

As usual we had a great experience at this location. I much prefer this location over the Verizon store. The staff is very helpful and informative.

Greeted as soon as I walked in, Ángel helped me trade in my old phone & was very informative on everything I needed to know

He was super helpful in making sure all my data was moved over.

Appreciate the great service I received today. Thank you Cody.

Quick and helpful service! Answered all my questions to my satisfaction!

Sam was very professional and helpful but fun at the same time...helping my daughter and I step by step. We’re coming back to Verizon after about 4 years, and Sam did such an awesome job. I appreciate him working with us so much. He got us amazing phones and got us set up. Thanks, Sam!!!

Greatest CSR Experience i have ever had in Verizon with Sam. He really made my choice for the phones easy and help me transfer everything to my new phone. SAM I WILL CAOME BACK TO YOU AGAIN AND WE RECOMMEND EVERYONE ELSE TOO.

Our service at this store was awesome. The person we spoke with, Angel, was attentive, polite, and made sure understood exactly what we were getting with our plan.

Wonderful, well trained staff,very knowledgeable,and quick service

Every time I come here, Kim and Angel take care of me like family. They are extremely professional, very courteous, very quick at their jobs, and super informative.

Sam was so very informative and helpful. He made sure I had my new phone setup and ready to go before I left. He went above and beyond to answer all my questions. 10/10 would recommend.

Angel was extremely patient and helpful.

Angel was excellent and had wonderful customer service! Hope to work with him again sometime. 🤠

Angel was extremely helpful. My husband and I went to the Verizon by Cracker Barrel and wouldnt allow my husband and I both in at the same time, so we called the Verizon off 31st. Angel answered and said we were able to both come inside to discuss adding my number to my husbands account as long as we wore mask. This made it very helpful for me and my husband both being able to discuss things quicker. Angel helped me find contact information from my previous provider and was very patient as we were on the phone a the other provider...they took forever to give me my information. Angel was very helpful setting up my number for Verizon and helping my husband and I get our new phones set up with everything and it was super easy! He showed me how to take a screen shot which Id been missing from the older phone I was using! Thank you for taking your time with us and for your kind words of encouragement as we spoke about our dogs and the baby on the way! We are loving our new phones! Thanks Angel!

I was helped by Ms. Kim today and she was absolutely fantastic. She went over all my options with me, helped me to find the best deal and I left the store with a smile on my face and a new phone after months of hardship. I’ve never been happier with service!

These people are nice! And patient and respond well to those of us who are not tech saved!! Thank you!

Angel was knowledgeable and patient and helpful.

Best salesperson ever. What a pleasure doing business.

My experience was great! The employ that helped me was friendly and helpful.

It was a great experience the clerk really helped us understand what was the changes and fees and set me up with a good phone for me.

I walked in with no intentions of upgrading my note8. I just had a few questions. After sitting and talking to Angel for a while I ended up changing my mind and upgrading to the S20. Angel is very knowledgeable about phones and a great employee. I highly recommend talking to Angel when you visit Verizon! Awesome experience! Highly recommended.

Kim was amazing. We spent almost a whole day there trying to get a major issue resolved. She got everything taken care of. Thank you!

Cody an angel both were very helpful and it was a very very quick experience with one exception or same to be a problem in getting the phone to authorised they said that there was some bugs in the system took about 3 trash to get it done but angel was very persistent thanks guys

I cannot say enough good things about this place!! Best service for a Verizon store in all of Bell County, I would say. I’ve been with Verizon for years and the service that Cody and Angel gave us was second to none! There were issues with my account that were not in their control, Cody and Angel were relentless in their attempts to help us. Over the course of a week and multiple visits their quality of service never wavered, it was completely worth the wait to work with these gentlemen, who went above and beyond to satisfy our needs. I recommend this store and those two employees to ALL!! 100 stars!!

Kim is always very quick to answer any and all questions sufficiently, and always is wonderful!!!

It was a great experience. The customer service/ salesperson was perfect.

Great service very helpful

Kimberly was such a big help, savvy rep, patient and nice!

Angel is the best!!! Thank you for such great customer service!

I have never had the customer care I had today,I am telling everyone to come see the gang at 31st across scott and white, they care about your needs, we will be back!!

Very helpful on picking out a phone and making sure I knew exactly what to expect on my first bill as well

Each time Ive had a problem with my cellphone Kim Schade at the Verizon store on 31st, in Temple has been able to fix it. She is very personable. I always leave the store with a smile on my face. Connie L. Cain

Kim did a fantastic job she answered every question we had she was very helpful and super polite. We will definitely be coming back to add more lines to our phone plan thank you so much for your hard work a dedication.

Angel was a huge help getting us exactly what we wanted and making sure Everything worked correctly and we were 100% happy with everything! Awesome customer service at this location! Cody made sure we were happy with prices and got the best bang for our buck! Very happy overall!

Angel was incredible! I walked in with many issues at 5 minutes til close and Angel never once even aknowleged that it was an Inconvenience as I apologized. He took the bull by the horns and fix everything. Cant say enough good about his dedication and patience with my ignorance. Thank you Angel.

She was great fix my screen give her a raise

See Cody at this location!! Great customer service! He looked over my plan & was able to save on my monthly bill. No over selling or being pushy, just really genuinely wanted to help Verizon customers! It is people like Cody that have made me stay a loyal Verizon customer 😁

John and kim went above and beyond! Would highly recommend! Great customer service! Was treated with respect was highly satisfied!

Kimberley was awesome. She knows her job well and was very patient.

Great service ! Fast and easy. Very helpful and was professional.

Excellent Customer Service Cody.

Cody and Thomas were amazing! I have been with VZ for almost 25 years and have never received service like this! Please keep Cody here! I seriously had a blast getting our new phones and they even helped me figure out how to lower my monthly bill w/o sacrifices to service. Love this location and its employees!

Kim and John did an excellent job in helping with my account they both were very courteous and dedicated to helping me get the account finished ! Highly recommend using them with your help at Verizon!

We had a wonderful experience at this Verizon store. Angel was very helpful and very knowledgeable! We will definitely visit this store again.

Great experience with Sam, As always he never let me disappointed at all. I will definitely recommend my friends and family to this Verizon store and too you SAM.

Great Great help from SAMHe is really give us a best customer service in Verizon yet

Best customer service every time we go! John helped us and went above and beyond to get us what we need! Thank you a million!

Had a great experience with the staff and would recommend going there for all your Verizon needs

Awesome customer service!

Angel was terrific, he gave me hope when I felt there was none! He got me approved for a new phone and he was extremely helpful and friendly! Thanks Angel and thank you Verizon!

Kim was so amazing! My son got a new phone & customer service had messed up & put my line on my sons & disconnected my phone. Kim was amazing & helped us & got us fixed very fast! Thank you so much Kim for helping us! 😊❤

Thanks to Austin for taking care of my issue, everything went well when I returned to your store.

Angel was and is extremely professional. He was very kind and honest about the plan and the cost of the phone. I had a great experience joining Verizon and the service is great so far.

Answered every question I had as soon as I quit talking.

John was very helpful in the process of buying a new phone, he explained everything in detail and it was a great experience.

Good customer service from sam he help me to activate my new phone.

We had a great experience. Angel was very helpful. He was very patient with us. He is very knowledgeable and answered all of our questions. He’s also the master of screen protectors. He is 100% our go to Verizon guy!

Sam was great! I am very satisfied as always with Verizon.

Best deal ever

By far the past Verizon store Ive ever been in. My sells rep made the time go by with ease. He was by far the best sells rep Ive ever had, turn a stressful situation in to a relaxing time and he went above and beyond what I ever expected.

The staff there yesterday early pm was fantastic!!They had a long wait time, but both seemed to address every question and more to the client s.Had been in this store about 3 months ago.Night vs day.Great job.

On a normal day when I was so upset because I couldnt connect to my cell with Sprint, I met Angel who got me into an awesome phone plan and great phones. He was patient and kind and I am so glad he was working when I walked by. Hes my new go to guy!