My family and I went in to see about changing my daughter line to prepaid, and because of Candy’s exceptional customer service we switched our business account to AT&T from another carrier. She was patient in setting up the account as well as setting up our phones. Even when we were indecisive about which phones we wanted, Candy was very knowledgeable about the products. ❤️❤️❤️❤️❤️

Candy was an amazing help in setting up our elderly friends new AT&T phone. She was so patient, knowledgeable and helpful in answering all our questions and showing us how to use the new phone. Best experience we’ve ever had with cell phone companies! Thank you!!!

Shaquile set us up and stayed after hours to do so. Amazing service. I would hire him for my company if he was in the job market.

Candy was amazing and took a lot of her time to help me out and recommend better service and plan which overall saved me more money. She is so polite to all clients that walked in and recognized everyone’s wait time as she was helping me out with everything. So sweet❤️

We just had an amazing experience with AT&T representative Zain at Woodlands Mall helping with the phone. He spent his time explaining, offering best options and was on the phone with the customer service to make my phone working! Best customer service!!!! Thank you!!!

Wait was really long but customer service was excellent. Angel was so patient and helpful.

I went in to ATT because my phone was having an issue reading my SIM card, I asked for a replacement SIM card but was told I qualified for an upgrade and could get a new phone without paying anything.I double checked, new phone, no change to my bill and they assured me that was correct. I purchased a new case, screen cover and left happy.2 weeks later I receive a letter from ATT, welcoming me to the protect advantage, and informing me that Ive been enrolled for cable and internet. I was baffled.After spending 2 hrs on the phone with ATT I was informed my bill had increased by 40%. My free upgrade was not free it was 72 month installments, my phone plan had been completely redone, and I was signed up for a protection plan.Wow, I have never been lied to so much. I didnt ask or sign off on any changes to my account. I am infuriated and would recommend everyone stay clear of the store. They lied, cheated, and literally stole from me all under the guise of helping.

Zain is the manager at this store and he is amazing. You have questions... He has ANSWERS! He was patient and really took more time than he had to with us. The most important factor in my experience was the honesty about the cost of each item and how it would be spread out over the 30 month installment plan. I originally had an appointment at the Apple store but never showed up to it because Zain was more than enough.

Helpful personnel, but very little products in stock

Gentlemen named Zain greeted me at the door. I went in for a simple issue on my I phone. Because of his expert knowledge he was able to save me a ton of Money on my phone plan. Thanks to zain I am now back on budget and satisfied with my spendings with At&t. Thank you zain.

Zain helped mom and I with internet set up. Quick Thorough and sufficient.

Great customer service

I went to this AT&T store four times. Each time, there was no wait. Great customer service! Zain helped me each and every time I visited this location. Btw... Zain is the best!Highly recommended!👍👍🙂

Excellent customer service. They truly listened to our needs and got us the best deal. We visited multiple places before, but will be back here from now on. Came in for 1 phone and left with 4, plus better TV and internet at a better price. THANK YOU and MERRY CHRISTMAS!!!!

This location is beyond incredible. From the personal greeting to the educated farewell, I have to say this is the best At&T store I have been to in a very long time. The willingness to help me was very obvious and every worry I had, was put at ease. The store manager Billy was amazing. His team is very lucky to have him. This location wasnt so awesome until he got there. I stopped coming a long time ago due to poor managment. Now that he is there, you can tell the change and its a great one. At&t rocks in the Woodlands..

Was in and out with a new phone (upgrade) in less than 20 minutes. Sterling was extremely professional and knowledgeable. He gave me the phone, a case and a screen protector, and even looked for discounts for me. Overall the experience couldnt have been better. Strongly recommend the store and if you happen to swing by, ask for Sterling.

Chantal was amazing!! So helpful with everything. Super knowledgeable and very quick and painless process to get my new phone transitioned.

We were really glad that Jason Jones was helping us today. He was really professional and friendly. We would recommend him for his performance today. Thank you. Julio Cesar Chetey.

Outstanding service, the staff here truly is about delivering customer service at an A+ rate to their clients. Stopped by to resolve a minor issue but in the wait time I was able to observe the staff help others and they are very impressive. Only down side I will be honest is the wait time which I think could be resolved if they were an actual store front and not a kiosk so that way customers could wait comfortably. Overall though great service

Andres was incredibly helpful, ask for him if you go in! Great, fast customer service, very knowledgeable & he was very friendly

This store is FANTASTIC! Everyone is so friendly and helpful! Yes, I thought the same thing. So refreshing to actually see real customer service.One guy, Ryan McCage, was particularly helpful. I did not know what to do, he explained everything step by step in very patient manner. Not condescending. Just deliberate, asking me questions as he told me what I should do.I was amazed at how much time he spent with me. Im disabled, and sometimes feel like Im treated differently, but he made me feel more than normal. What a breath of fresh air.Thank you, Ryan, for your exemplary customer service, your patience with me and your wonderful tone that made me feel special on such a bad phone day!

I’m rating two stars only because the rep that helped me was polite. Other then that they are not knowledgeable at all! Went in there for a flamingo pink phone, on my account I have a 90 day period until I can get an upgrade which is due Aug 4, told the rep this to see if they can change it and let me have it early as some corporate stores will do it for you. The lady told me she didn’t see any of that but a 30% down payment then I can get the upgrade, for me to agree but they didn’t have the phone I wanted so I left to another store. This is where it gets interesting, so as I’m asking the other at&t store about the 30% down payment for the upgrade she looks into my account and has no clue what I am talking about! It wasn’t just this at&t store that didn’t understand about the down payment there was another store I went to just to be sure. Of course it was another retailer so I had to go to corporate to get my upgrade.

Service was the absolute BEST! Melissa the Store Manager made sure every single one of my needs were taken care of and made sure my business account was set up correctly! I would highly recommend walking into this location inside The Woodlands Mall!

Outstanding customer service! They were very helpful, able to answer all my questions, and the process never felt rushed. This is the way to do business

Absolutely the best service, well trained staff... Shows that AT&T has nothing but the best. Keep up the great work and i’m glad to make business with such an amazing company/staff! extremely recommend!

The manager and the staff were friendly and very informative about what they offer. They’re honest and I’m willing to come back and make more purchases in the near future! Thank you guys!

Best customer service we drive 45 minutes we do have other stores near by, but we love the personalized attention we have Hector is the best he explains to us every to us in details. We definitely recommend this place!!

My family and I had a wonderful experience at this location. We were greeted promptly and the representative helped me save money on my bill whole still getting a great deal. I highly recommend the woodlands mall location!

Nothing but fantastic experiences with this store. Melissa Duarte is the best of the best!!!!! Sometimes you find an attentive Rep until you become a paying customer then they forget about you. Melissa has gone above and beyond to answer any questions I have. My wife has even commented to me That poor girl because I have many questions. :) I highly recommend asking for Melissa.

Went into a ATT store w my IPhone 8 On Louetta Rd in Spring, TX and spike To a manager to troubleshoot a problem why my phone wouldn’t ring. I was in the woodlands mall a few months later; which is today and Sterling fixes it within 3 secondsWow Sterling I said this is awesomeWould recommend him to anyone cause he solved the problemI have to admit; I felt so naive how it was fixed but doesn’t matter now It is and thanks to Sterling.

It was a great experience! The staff was really helpful and knowledgeable. I went in to pay my bill and the sales rep recommended a new umlimited plan which saved me money on my Direct TV, and I got a new tablet as well. The customer service was first class!

Love this store!!! The decoration is beautiful, and they have the cutest clothing! Very expensive! People are really nice and helpful!

Came in the store and Jason was a tremendous help. He was/is very knowledgeable about all AT&T plans and even helped me to save on my bill.

I bought two phones around Thanksgiving and the girl told me we could add an IPAD with a promotional and upgrade our place and our bills would stay exactly the same. My bill comes around and they automatically withdraw $160 more than we were told. We were told to call customer service so now they want us to turn in the IPAD even though we were told this was part of the promotional. The girl was AMAZING at helping me when I was buying the product, but now I have found out she was trying to reach an end of the year quota and knew we would be charged more and didnt tell us.

The experience at The Woodlands Mall was amazing! The staff their was so helpful and patient setting up my DirecTv & Internet services along with my phones! I will be returning to this location for all my AT&T needs!

I got my phone a couple of months with AT&T and I had a wonderful experience. The trade in program was the best. They provided a great and friendly environment. It was just beyond my expectations. Definitely would go back

Jason Jones was amazing he was nice and showed me everything I needed to do with my iPhone

Michael and his associates always are so helpful. It’s the only AT&T store I go to.

Terrible customer service! I was told that my screen protector would have a lifetime warranty. I specifically asked if it was an in store warranty, as I do not like having to ship products back via mail. The salesman confirmed that it was to be handled in store. Today I tried to make a warranty claim on my purchase, and the manager told me that I would have to ship it back through Puregear. The manager and her staff were unwilling to help me even though I was apparently given false information on my original purchase. At the end of the day I understand that there are policies in place, however I fully expect to be taken care of when I am quoted false information.

I came in with an issue about a BOGO and they were so helpful. They were able to credit my account & fixed my problem for me in no time! Definitely coming back.

This location will allow an UN-authorized user to go in and make changes to an account. The manager Bryan and his staff are very fraudulent. They say you cant pay for the new phone out right. You have to do payment plan they say.. Bryan also will tell you that every a t and t store does this which is a lie. All they do is lie. A T & T head quarters needs to audit this location. There ruining the A T & T brand in this area.

We had a great experience. Hector was very helpful with everything we needed.

Ryan and Titus were wonderful to work with. I am very pleased with the service they provided. Will certainly recommend this location to friends and family. Thank you for being so helpful!

This place was outstanding theyre fun imagine if people with excellent sense of purpose they overcome obstacles by leaps and bounds I never had such a great experience in my life and they have a great sense of humor the energy is perfect I know that these people are someone I can rely on recommend this store to the world

Professional, Courteous, and FAST! The staff here is very knowledgeable and friendly. I was able to get all of my questions addressed in a timely fashion without the hassle of dealing with any up sells.

Super long wait. Plus...their employees were typically uninformed about deals and plans. Went their twice kept running in to problems, ended up going up 45 to the ATT store in Conroe and was smooth sailing.

Slow service

AMAZING customer service. Thank you Jason!

Best At&t store hands down. Friendly staff, very knowledgeable, help me with all my needs and gave great recommendations.

Everyone at at&t were super helpful and nice. We thought we were having issues with our phones but they ran tests and thoroughly went through our phones and solved our problem! Great people working there!

Jason at the store at the woodlands mall was very helpful, quick, and effective! Thanks

After a horrible start to my day by shattering my iPhone screen, then dropping it in water, the last thing I wanted to do was stop everything and go deal with getting a new phone. But Spencer Smith was so patient and helpful, and by the time I left I was actually kind of glad it happened! Haha! He made an bad situation into a pleasant experience and I will definitely go back there anytime I need something. Thanks again, Spencer!

Great customer service! Great phone service! Have been with AT&T for as long as they have been in business.

Amazing store! Great customer service & was very helpful & informative.

Wonderful store and staff. I highly recommend this location for anyone looking to go into an AT&T store, my experience was great.

Best quality on costumer services, it was a very good experience, I really recommend this location .😊

Today is April 7 2018. I got to the store around 130pm. Some guy who uses way too much steroids signed me up and then skipped my name after all these other people came in the store after I did. Dont know what his problem is. Steroids getting to his brain made him dumb. After being skipped the third time and waiting almost an hour I left. Not planning to ever go back.

Ali is the best he always knows what hes doing. He save me some money on my plan I left T-Mobile and Im happy with the service

Great store! Very courteous and helpful employees. Was able to resolve issues with my phone very quickly!

Ryan was a great help to me today. Super quick service, no lines at this location!! Friendly guy and great customer service.

Melissa Duarte at the Woodlands mall store has always been knowledgeable and experienced in my opinion. She runs a clean location too.

Awesome store! Derrick Stonebraker was very helpful and actually took the time to explain everything!

The assistant manager Luis is very patient, kind and helpful!The manager Ryan also provides excellent customer service

Switched from Sprint to AT&T due to lack of coverage. Ryan very thoroughly explained the process and made it simple. I should have done this sooner! Thank you, Ryan, for all of your help!

Best location ever! I received the best customer service.

Staff helpfull so much when I got sim card problem

Tons of help, got me all the information I needed and explained everything concisely! If you are at the mall get it done and shop while you wait!

This is the best AT&T location Ive ever been to. Great staff excellent service.

Ali was great and got us pokemonGo ready! Finally upgraded to a new phone that will help me catch Pokemon faster!

Jason was very helpful and knowledgeable!

They have the best customer service ever!.Very friendly and helpful

The staff was friendly but not really helpful. I believe AT&T is responsible for this continuing drop in service.

Great place got outstanding service from melissa and chance

Poor customer service. Advise people to go to a corporate AT&T, does not provide warranty on cases or devices like a regular store. Buyer Beware!!!!

Definitely worth the drive from New Waverly! Derrick Stonebraker helped me with all my problems and was very kind and patient.

Luis was great. Helped me out with new DTV and helped set it up on my phone.

Would recommend, my family gets everything done from this location. Staff is very friendly and knowledgable

WOW ... !!!! The staff at The Woodlands Mall were super-fantastic ... !!!!! They did a GREAT job in getting me upgraded to an I-phone 6S Plus ... (love my new phone) ... !!!!! These guys are the REAL DEAL ... very knowledgeable, pleasant and helpful ... !!!!! 200 points to Ryan and Nick ... !!!!! Strongly recommend going to see them and allow them to help you with your phone needs ... !!!! GREAT JOB ... X 30-SOMETHING ... !!!!!

Beautiful new inline store! Great staff and awesome deals!

The customer service is incredible. I will continue to utilize this stores services. 10/10

Very bad service by the guy who works there. Made me wait for long time acting like he is busy.

I would advise anyone who buys jewelry from this location, to not take your jewelry back to this location to get fixed, replaced, or resized. Reason being my girlfriend bought me a real nice ring from this location, but one of the crosses had gotten loosened and could fall out. When I took the ring back to kays, they were more than happy to help me out and send the ring off. Well the person who sent my ring of, sent it to the wrong manufacturer. So when I called to see if it was ready, they told me that it should be in this week. This went on for two weeks before they noticed their mistake, and told me that they will have to resend it to the right manufacturer. Ok, I told them and asked when it would be ready. Next month they told me which was last month. I called again to see if it was ready and they messed it up again. Two months later and a dozen phone calls even one with the manager, no response or idea of where or when my ring will come in. We will be going back to the store and tell them we want our money back.

Would rate 0 stars if possible. Went in to upgrade to my phone and was told Samsung was throwing in a free tablet with the purchase of a Samsung phone. I asked what the catch was and was told there was no catch, just a free tablet. I asked about a change to my bill with the tablet and was told there was none. My invoice didnt show anything on it related to the tablet so I went home thinking Id just scored a great deal. Come to find out when my next bill hit that they had signed me up for a 2 year mobile share service plan on the tablet which comes with a $40 activation fee and an $8 new device fee. After spending an hour on the phone with AT&T I finally got to someone who would refund the charges and cancel the line without charge. Bottom line, the guys working this store are crooks and will purposely mislead you into purchasing something you have no idea you are purchasing.

The staff here is incredibly knowlagable and curtious, and I always leave here more than satisfied!!

This At&T is great!!!! I Always feel welcomed when I need anything! Thanks!😊

The guy that help me ryan was very much help such a nice guy

Just plain and simple the best staff..

Great customer service!

His nice to people give two thump up

Went in on Friday for my lunch break, was thinking I would be late to work, but thanks to Jeremy I got in and out in with great service. Still had time to eat as well, thank you guys

Watch out . ATT is notorious for giving incorrect information.had to call the customer service hotline, and went back and forth..long story short, the issue was not resolved with my phone.I am counting down the days until I can leave the company.

It was wonderful experience at this location, thanks for the great service :)

Excellent location with extremely helpful representatives!

I would never recommend go this store i get two phones and they said my bill will be 150 and then they send a bill of 400 I make a insurance claim and the guy didnt finished on the computer and a lady change change my plan from unlimited to another...😄👇👎👎👎👎

No knowledge. No customer service.

Great team very helpful to my needs!!!

My service was great!

Very good spencer smith

My trip to the woodlands to visit the new att store was worth the hour drive from Huntsville. My problem with my new tablet was solved.

Great staff!!! Very helpful