Benjamin was so sweet and helpful! Some young people make us older folks feel like we’re a bother but Benjamin was super respectful and not at all condescending. I’ve dealt with Stephen at this store in the past and was pleasantly surprised that Benjamin gave me super service just like Stephen does. My customer service experiences here have been superior!

Stephen at Russell Cellular Verizon was excellent. He was very knowledgeable and answered all questions (I had a lot).Also, this means more to me than anything when dealing with someone, he was polite, kind and respectful. I appreciated that so much. And he has a grand sense of humor!

This was the second time this year I needed to purchase of a.new phone. Both times THIS Verizon stores employees were willing to answer questions, suggested additional products to purchase while the discount was good, and actually CARED about me as a.customer. I was in and out of there within 30 minutes, no time lost from being NORDO because I had no phone. YES, I will be a repeat customer of THIS store because of the ease of purchase and the quality of customer service/care.

Jacqueline was pleasant, very helpful and efficient. If I should need help with my new iPhone I will definitely go back to her.

The staff was very professional and super courteous. A true pleasure to deal with. Excellent knowledge of there job.

The people there are wonderful. The lady that helped me was great.

Never follow up with my cellphone upgrade and bill situation. Left my phone and was told no one could help me and my cellphone was left at this location. Store manager never followed back up with my situation. Different manager and investigation is needed.

I was in Thomasville for work and in desperate need of my phone. Despite all the issues Stephen was wonderful and my new phone is working GREAT 👍

This store gives 5 star service. They go above and beyond to make things easy. Great service with a smile and very knowledgeable! Thanks!

Steven was amazing and he helped me out so much I was in-and-out in 30 minutes.

I was greatly pleased with her service and she made me feel so welcome as a customer 😀.

The employees were excellent and friendly. Enjoy doing business with this Verizon location.

Stephen was very helpful with finding me what I need, which was a screen protector for my FE. I thought that he would just give me the screen protector, but he actually took the time to put the screen protector on for me which I really appreciated.

Keith at Russell Verizon was very helpful and professional. He spent an hour helping us out because my old phone was broken and super slow. Great job!

Stephen made my transfer from T-Mobile to Verizon very easy. He is very knowledgeable and friendly. Answered all my questions and offered excellent information on the products. Thank you Stephen☆☆☆☆☆

Great experience. Stephen was awesome and took care of all the details. He listened to our needs, gave us several options, and worked to get us the best dealpossible. It really was a “turn key” experience...we walked out ready to go. Highly recommend Stephen and Russell Cellular!

Alexis was so awesome. She was very friendly, helpful & an amazing worker! Before her partner showed up she was handling 4 customers at a time to keep people from waiting any longer than they had to. She is a very competent young lady.

Best place in Thomasville to get a new phone .The whole staff was helpful .Thank yall !

Was with Verizon for years, no problems. Son talked us into packaging with him with Xfinity T-Mobile last year, so had me (mom) as dual owner able to do whatever I wanted needed. Husband died in December. I wanted to go home to Verizon, Xfinity wasnt so great and they made me use THEIR phone which was HORRIBLE ... because My EXPENSIVE & AWESOME phone has Verizon printed on it ... I guess, but sent hubby cheap phone too.Wednesday, last week while visiting 25 y/o grandchild out of town a Verizon store was REALLY close to her home so figured Id go get my Verizon back and reactivate my AWESOME Verizon phone lol.All I can say is God love Stephen and Alexis AND whoever they had, with Verizon on phone to help deal with Xfinity! THEY WERE REFUSING TO RELEASE MY NUMBER BACK TO VERIZON!ALL info was given correctly, Xfinity gave them the run around for over an hour! They said I wasnt authorized! Then, when FINALLY got that straight they said last four of credit card was wrong! Texted my son, he gave CC number. They said it was wrong! Called my son, he said it was RIGHT.Alexis and Stephen KEPT trying to get my number transferred. Id have to write a NOVEL to give all detail and frustrations! We wound up with 5 ... Yes FIVE people on speaker phone - Alexis, Stephen, Me, Verizon expert, and Xfinity (supposed) expert.After TWO HOURS I got SO frustrated I spoke up to the Xfinity person and told them If I have to get MY son away from his busy schedule to handle this, you are going to lose ALL these accounts.Well, go figure, amazingly they DID find the credit card number!!! BUT they took their sweet time releasing it to Verizon!!! ANOTHER 30 minutes! I was SO tired!I told my son about it all and HE cancelled ALL Xfinity he had plus took other two phones back to Verizon and even decided to upgrade phones! And YES he was the one paying the phone services tho I was co-listed.He wasnt happy putting it mildly.Also, after ALL that, Stephen helped me deactivate my deceased husbands phone ... I was a wreck. They were SOOO sweet, SOOO professional and SOOO caring.You will NEVER know how much I appreciate your teams! Never! And you may never realize how brilliant they are or how they will professionally but sternly stand up for your customers! Amazingly they were somehow able to take turns helping other customers through all this without EVER making me feel abandoned, lol.Since this has gone through my family Xfinity has lost SIX customers back to Verizon in Tallahassee and are going to lose more.Kudos to Stephen and Alexis ... Not just kudos but thank you more than you will EVER know!

I would recommend to anyone that this store is 1 in a million to go and get just what you are looking for.

Crystal was amazing. She helped me switch to my own contract with no problem or hassle. Crystal made sure I was satisfied with what I wanted and made sure that it was the decision I wanted to make. Crystal is my favorite Verizon employee.

Excellent customer service and knowledge of product.

Great customer service!! Staff was very friendly and professional. Excellent knowledge of their job. I will recommend family and friends to this business. Thanks Stephen for a job well done 😘

As soon as I walked in I was greeted by the nicest people and they stayed positive and were the greatest people I’ve ever met at Verizon.

Stephen is an absolutely dear, informative, courteous and understanding!

Alexis was very helpful and patient! I’ll recommend this business to all of my family and friends!

The young lady there was awesome and very efficient and extremely kind

Great place to get all your verizon needs taken care of .very helpful and knowledgeable stall .

Alexis told me the difference between the air pods headphones and we talked about the iPhone 12 she was very polite she told me another store had a cheaper price then her store but because she was honest with me about the prices and other places had a cheaper price I purchased the product from herVery nice lady must say

Very professional! Great workers! Stephen is one of THE BEST! He’s always smiling and have a great attitude!!

The staff was pleasant and I was able to get the product I needed. I would recommend this store to anyone looking for great customer service.

It was great and Stephen was awesome

Very Patient, sweet, and took their time to show how to use the device! We are very appreciative!

Great service, Stephen was very knowledgeable. Highly recommend

Stephen was amazing I had to work late and I drop my phone off so he could get my new phone working and I went back to get it and he had everything ready for me.

Very helpful, informative, respectful

Friendly service . Easy to reach location

What I needed when I needed it. I needed a mobile hotspot TODAY and they had it in stock. Thank you!

Very unsatisfied...phone keeps going mute during call. They can hear me, but I cant hear them. Took it back and asked for help. They blamed it on the towers...still a problem

I have been with Verizon since alltell for over 20yrs. The Thomasville authentic Verizon store is so inept, rude, incompetent and unimaginable as a business structure in general, I either go through corporate or the auth dealer store. This unless, no other option will I dare step into the Thomasville verizon store. Its shameful that a customer for yrs would rather do this than go through an actual corporate store. This being the ONLY Verizon store that has EVER treated me and my family so poorly in my lifetime, often making us want to switch providers. That is so sad. It starts from top down from their managers to employees. This auth dealer treats us as a regular ext of corporate should. 4 stars

Great staff! They are very knowledgeable and friendly. Never had a bad experience here.

My son’s 64 GB red iphone completely crashed within 3 days of purchase and we took it back. They had no more red phones in stock. The manager traded it for a black 32 GB, knowing that we wanted/needed 64. She told us it was a 64. By the time we figured this out, we could no longer bring it back. Don’t trust this manager.

Crystal Was Amazing

Very slow business got my phone there so have time to take off at this location.But everything else was great when it finally was my turn it’s like waiting in line for your driving license

Keith was awesome....

Crystal was extremely helpful, patient and professional.

Great service very nice sales agents very helpfull

Very sweet people they helped me instantly all the way until I learned how to use my phone. Mr. Chris helped me with my problem and I will definitely be back to this store and I will only use this store in the future due the professionalism and respect for all of their customers!!

Very good experience

I went in there needing help getting a phone activated. The young woman behind the counter acted like she would rather be home napping!

Friendly and helpful

Not enough people working the counter,

Benjamin was super friend and made my visit worth it with exhausting every option for me to be happy.