Great customer service! Danielle was extremely knowledgeable and helpful setting up new replacement phone. She was thorough, explained all our options and made the whole process quick and seamless. Got a great price on the phone and contract.

Sam provided great customer service. Setup my new Samsung device with all my email accounts. Highly recommend this store.

Stopped in to get my mom on my plan. Bill was able to use existing phone and existing number. My mom is beyond happy. He went above and beyond. Today most customer service is horrible but Bill handled everything quickly and perfectly.

Danielle is THE BUSINESS!!! I was in & out. NO PROBLEMS & she got ALL of my data to transfer INCLUDING ALL of my texts!! I rode passed the old location. Thought they had closed. But later realized they had moved across the road. MUCH MUCH better location. Ask for my girl Danielle!!!

My phone was lost/stolen. I went to the new Cricket store (Tinley Park) and was helped by Sam. Sam set up a new phone and imported my contacts. What a great job. He was very professional and helpful. I really appreciate good service and good prices. A job well done. Overall experience is 5 star *****. Thank you for a job well done.

Yousef was extremely helpful, waited on three of us customers who needed new phones all at once. Just when he opened the door for business. He is very knowledable,respectfuland friendly. You got a winner when u hired him!

Yousef is a great guy I would highly recommend him thank you so much

I have to share with everyone, today I dreaded getting a new phone. Bill was extremely knowledgeable, patient and soo helpful . I am so happy and satisfied with my new phone and Cricket service. Bill is a asset to your company. Thank you Bill and Cricket ...Im gonna go play with my new phone.!!!

Terrible experience. We watched Bill be nice and respectful to customers (white) while being the complete opposite to another customer. This caused me to leave after waiting. This place is also known for using peoples phone without their knowledge to submit five star reviews. Be aware when getting a new phone or upgrading.

This Cricket store on Harlem Avenue in Tinley Park is the best. The manager Bill and his employees are very knowledgeable about all aspects of these phones. I had a virus invade my phone, and Bill knew just what to do to get things cleared up and back to normal. I have been with Cricket for about 15 years--they are the best! Reasonable prices for LG phones, great prices for monthly service, no contracts, and personable people who you can talk to. I love Cricket in Tinley Park, IL. Thanks, Mark.

Danielle provided awesome Customer Service! We will be back!

Stores should have the capabilities of being able to assist customers with billing issues, rather than telling the customers to call the customer service number. If you constantly tell customers that they need to call customer service, guess what.... Youll wind up losing customers. Staff needs to be more knowledgeable and not just being focused on phone activations. Dont tell customers that you cannot take payments or help with resolving billing questions. Your staff should be a bit more responsible and helpful toward customers

They recently moved to a brand new location across the street that looks absolutely great! Fadi helped me setup my new iPhone 12 Pro Max. New store same great service!

Sam is great! Setup my phone and transfered all my stuff. A+

Very professional. Sam helped me setup and personalize my new Moto device. Excellent!

Bill has been extremely helpful. He made everything I wanted happen. Im sure my husband will be so excited when he opens his gift this year. A brand new phone that fit all his needs!

Bill was extremely helpful in teaching an adult client of mine who has cognitive impairments how to use his new phone. He was very patient and explained things in a clear manner. Highly recommend this Cricket Store!

Bill, as usual, gave us awesome service, which is why we are a returning customer. We purchased the iPhone XR -only the white model was in the store. Bill went to another store to make sure we had the black model we wanted. He is knowledgeable, friendly, accommodating; it would be great if we could clone him as the “customer service role model” - it would definitely make retail life easier!!

Bill took care of me on my new 5G phone. Highly recommend

Upgraded my phone at the new location, beautiful new store same great service!

I was a Cricket in crestwood customer, never again. Im a Cricket in Tinley Park customer for life. Bill is very knowledgeable and friendly!!

Bill is very helpful! 4 lines unlimited everything for $100 tax and fees included. No brainer!

My phone wasnt working so I went into the store. Fadi who was working took great care of me. I was in and out in less than 30-45 minutes with a new phone. He was really great to deal with. Im happy

Bill was extremely helpful. I especially appreciated that he made me aware of specials and details that I found beneficial.

Bill replaced my screen protector and he was very nice! Fast and friendly service :) 11/10 !

Bill upgraded my phone at the new location, love it!!

I had lost my phone and had no recall of my passwords etc, and the rep Bill who helped me was soooo patoent and helpful that it made me remember why I hav been a Cricket customer for all these years now. Because of helpful people like him!!

I needed a new android and thanks to Rick and Elizabeth I was able to purchase what I needed at a reasonable price. They helped pick out the perfect cover and helped put on the glass protector! Both rick and elizabeth have a tremendous amount of patience in addition to the knowledge about which phone was for me! Anytime I need help theyre there for me!! Im able to work this android better than the last one.. they are truly great and I cant thank them enough!

Great customer service! Evelin was a great help.

Bill helped me switch from MetroPCS. Better service than Metro because Cricket is owned by AT&T

Mike and Fadi were great they set up my new iphone for me and went above and beyond !

Great customer service, Justin was amazing and really helpful!!

Bill was an awesome salesperson he is the best I give him a 10!!

Bill is fantastic! Highly recommended

Mike was very knowledgeable with the items the store carries. I stopped in a month ago saw the promotion with the new Samsung phones. I had put my name on a list patiently awaited its arrival. Of course no fault of his own I waited until the phone and the accessories were available. Mike ensured he would get me one and he did. Mike I appreciate all you did to fulfill my purchase request. With customer service like this I will continue to be a return customer and tell my friends of my experience. Thank you MikeBill was in store when I picked up the phone.He was pleasant and apologized for the delay in getting the phone since I visited the store weekly waiting . He was knowledgeable of the the accessories I needed. He processes the sale and transfered all my data.. He explained the PPP program. He was pleasant and even touched base the day after to see if I had any questions. Awesome customer service you gained a regular customer. Awesome Jlob Bill.During these rough times of uncertainty it was nice to cross paths with Mike n Bill great face of your company and store location..I appreciate the top notch service. Neither of these men will disappoint you they take customer service to a level beyond belief. .Thank you both!

So.... I NEVER gave permission to the guy that was setting my phone up to go through my phone and search cricket to give themselves a 5 star rating and say Excellent Store And Helpful Staff that is really disrespectful

Elizabeth was friendly and helpful. She was quick to respond and answered my question accurately. Its been awhile since Ive stopped by this store. The new layout is less confusing. Thanks for your help!

Rick was very helpful and friendly. I came in for help with sending a picture message on my cell phone and he showed me how to do everything. I recommend this place to anyone. Very affordable and great service . They have 4 lines for $100 unlimited everything!!!

Upgraded my phone. Bill is helpful

Switched to Cricket and Sam was incredibly helpful getting my new devices setup on my new unlimited plan. I couldnt be happier with the service I received.

Bill was very helpful! Highly recommended!

Monica helped me with joining Cricket and she was very patient in helping me with setting up my new phone. Love the phone already and she was helpful in downloading the apps i needed for the phone. recommending this store!

Very good experience the employees were really helpful Sam and Marwan.

I went in yesterday to switch to Cricket and got a phone & Monica was helpful on that. And was excellent with helping me set up my phone. She’s very patient & she also showed me the refer a friend app that we set up! I will be using that.

Great service, justin was awesome!

Excellent service. Rick was super helpful with getting me a new phone and setting up my google for me. I recommend anyone to come to this store excellent people and service i left super happy!!

I went here to go set up 5 lines after leaving t mobile and they were so easy to work with and went really quick with their job left there in about 20 minutes🙂 and I think it was rick who helped us

Great service i really recommend this location they got some really patient people working here! Went to upgrade my phone and they were able to get my contact and photos !

Justin was great very helpful

Bill is wonderful!! Always patient and helpful!!

Bill is very helpful

The stuff here is so helpful and very knowledgeable about the phones this is the best cricket store Ive been to and i will continue to come here thanks, Elizabeth and Rick for the help

Rick was very helpful showing me how to download apps. I recommend this store to anyone!! Super patient!

Bill was extremely helpful and very professional.

Bill was a great help and very knowledgeable.

I traveled 45 minutes away from home to Cricket . Emmanuel provided outstanding customer service.. He was pleasant, professional and patient. I received the BEST customer service ever. I am truly proud to be a customer of Cricket. THANKS EMMANUEL FOR A GREAT JOB!

Great customer service

Great experience every time. Come see the Manager Rick. He is very helpful and knowledgeable.

Store moved across the street to 16018 South Harlem Ave. Tinley park 60477

Bill was very helpful and personable.

Bill helped me upgrade my phone6 stars

Rick helped me setting up my phone, he was super helpful.i recommend this place for service!!

Highly recomend this location! Young lady was very nice.

They always have what I need here! Great service

Bill hooked me up, recommended

Bill is great!

Bill is very helpful and patient

Bill was very helpful!

Went in and purchased 2 phones, the employee set our phones up for us and was very helpful. We had just came from Best Buy, and the Cricket store beat the best buy price by $100 !!! Great savings !!! We love their service and the deals we got on phones !! Thanks Cricket for saving us $100 !!!

Great service!

Bill is very helpful

Awesome service! People here are really helpful!

Always a pleasure visiting this cricket. Their service is great, very helpful and speedy. Can pay a bill in a flash on my lunch! And got three phones reactivated.Thanks Ali

Bill helped me out and was very patient

Rick at Tinley Park answered all my questions and was very helpful.

Bill is very helpful

Be Careful with this dealer. Thieves!!! Cashier tried to pocket $10.00 dollars by telling my daughter her bill increased. Fortunately, she had received a text about her bill, which was a different price quoted by the cashier.

They fixed my problem and gave me a great deal on a new phone.

Highly recommend Bill

Service was great. Oscar was a great help.very helpful. Thank you. Customer service is still in style.

Bill was informative.

The Manager at this location is very helpful, she answers all my questions and helped my family choose a great family plan thank you.

How is it that a wireless store like this Cricket can sell a product for nearly $40, and when it doesnt work, they say they dont offer refunds. Be very careful of this store. On Jan 20, I bought a phone recharger for car; I spent nearly $40 on it. It was a very important item for me as I Uber for hours.I tried to get refund they would not do it.Also, nearly as bad, I asked the male associate about why an application could not be closed on my phone and he failed to explain HOW to unpin it on the Smartphone.Apparently, this store only cares about new sales, NOT faithful customers!!

The customer service was excellent . The agent took his time in explaining everything to me.

BILL IS AWESOME AND AMAZING!!!!

Bill was very helpful

If I could have left zero stars, I would have...literally the worst customer service experience EVER.I went in yesterday (March 12) to ask for help regarding the rebate I never received and the man who helped me was Fares. When I explained my problem and asked if he could help, he explained that he could do nothing because he knows that I am wrong. To make a long story short, I asked to speak to a manager and he said that he was the manager. This whole conversation was rude, very unprofessional, and just overall not a way to treat someone who is your customer. I then asked if I could have his card so that I could complain about how ignorant he was being and he sloppily wrote his name on another managers card and said he was going to call the police on me if I did not leave. I said can I at least call while inside, it is cold out, he said no you have to leave, I have the right to kick you out. I honestly think my mouth had dropped open by this point...Do i even need to go on? ...I am in the process of completing a formal complaint on this person, but I thought everyone should know what Cricket thinks of Customer Service if they keep him around....I think it is obvious that Customer Service does not mean kicking out your customer and threatening them with the police....usually it means trying to help them? huh what a concept.UPDATE: Just thought I should let people know that Cricket has proven to me that they can be even worse then I thought.....Even after the horrific incident I dealt with last time, I thought that things may turn around for the better when a customer service rep called me and said they re-submitted my $75 rebate for me. They apologized and said I should receive it in 3 months or so. However, I just called on Saturday about this issue again and I was told that it is not in the system.... I was on the phone for over an hour with different customer service reps and was hung up on once. After all of this, I was told that I still cannot receive my rebate.. I cannot understand how a business can have such horrible customer service. I will be leaving cricket after this month.IF ANYONE ACTUALLY READS THIS PLEASE STAY AWAY FROM CRICKET AND YOU WILL SAVE A LOT OF TIME AND MONEY!ZERO STARS

Emmanuel hooked me up thx u cricket yall make it so easy!

Bill helped us and was friendly

Every time I need something for my phone or info for it I call and they always have the answer and ask his they can help theyre so awesome!

Jason and Rick did an amazing job

Frustrated with the service we got when we become victims of a sim swap scam. Went to another location to actually get things resolved.

Great experience, very helpful team, I love my new phone!

EXCELLENT SERVICE! Manny.was very helpful.

Excellent service very knowledgeable staff customer friendly.

Bought a phone with a great monthly plan great music thru deezer no other companies has the free music. Awsome employees soooo happy

The guys there are very helpful. They assisted me in choosing a plan that works for me and my family.

This is the Best cricket store the staff is very helpful, muchas gracias.

I always come to this location when i have a problem with my phone, they have great service.

Friendly and helpful staff.