Great experience with Keith when purchasing a new phone. He made it easy and was really helpful and kind. Was glad he could take a bit of time to show me a couple of things. Thank you

Why Verizon would have their name on the storefront of this retailer is beyond me. Trying to return two phones was met with nothing but hostility. Your best bet is THE Verizon store. The manager there did everything he could to right the wrong done at by this so-called authorized retailer.

Grace was super informative and quick to get me in and out. Only problem was being a weekend, most people have the time to go into stores. So, Wasn’t wise to to Grace by herself working when they’re were several customers waiting to be seen. But Grace was great!

We went to the Verizon store in town. There were 10 people ahead of us at 30-40 minutes each. 3 workers, that we could see. 🙄. Nope, dont say everyone is hiring and no workers. They and many other stores did not have enough help, even before Covid. Not good customer service.We paid extra at the authorized dealer, true. But I did not stand in a horrendous line with my not well husband or small children in tow. He talked us through everything and we got our cell provider changed in about an hour or so. 👍

Excellent and knowledgeable service, I was so happy that upgrading my phone could be so easy.

Very friendly. The representative was new and took a little longer than it should have, but am very pleased with the service!

William (Will) was simply the best!! He was very friendly and knowledgeable and helpful with all of my many questions! He made the process of upgrading my phone and getting a phone for our daughter as seamless as it could be. He made sure everything on my new phone was working before I left! He is a great young man and does a wonderful job with customers! Great job William!!

I’d you want quick service, this is the place to go. Consistent over the years.

Being older and indisposed to grasping new technology eagerly I was apprehensive at the task ahead, which was to buy a new phone and have to learn new tricks to use it. Demi was so calming and attentive, my whole attitude changed for the better. And when the phone did come in, she was off that day. But James, the manager, took over and he also was patient and kind and engaging as we went over the new phone. I actually enjoyed the time with these two outstanding people and feel I made two new friends.

I was first in the door when he opened up, He was methodical, questions answered and made it a seamless transaction.

I found this store to give excellent service, particularly the sales person named Keith! He did a wonderful job selling me a phone. He listened to what I wanted and presented appropriate options. He worked hard to help me understand the various options and how they compared. He was very patient and communicated very well. He even dealt with a grumpy customer while I was waiting and did so in a very professional way. This store better hang on to Keith! He is certainly an asset to this place of business! I cant recommend the store and this employee enough!

Extremely personable, professional, and experienced. Also, a good salesperson; didn’t need another credit card but his presentation made sense. Would highly recommend him!👍😀

Demi was wonderful to work with! She was personable and took care of everything we needed done. Will definitely be back for future needs!

I always prefer this Verizon store over the main one on Wanamaker. The service is efficient and personal. I never get the feeling the salesperson is out for a high commission or trying to move me along to help their time spent per customer. The salespeople always offer me options and try to make sure our plan is still the best based on our use. I wouldn’t go anywhere else for my aVerizon needs.

William was courteous and he made my phone activation easy. There was very little wait time, which was also nice.

The sales associate was extremely patient and helpful. He answered any questions that i had. He also helped me transfer everything from my old device to my new one. He also took the time to acknowledge other customers in the store while being short handed.Thank you Will

Demi was great, answered all my questions and helped me get in and out super fast

No waiting and James, the manager and Demi, who helped me were both very knowledgeable and friendly. I had questions about several different things and walked out with all the answers I needed.

James was quick, friendly, and very knowledgeable. Very pleasant experience indeed!!

This Verizon dealership has always been very helpful

I spent 3 hours the day before speaking to Verizon technical support trying to set up my replacement phone. I tried calling the local Verizon store and couldnt even get a live person. All it was was pushing buttons and going back to the tech support at national. Very frustrating experience.Russell Cellular and James came to my rescue and in 40 minutes everything was completely transferred. Russell Cellular is the place to go! I will change carriers before I go back to a Verizon owned lolstore. I dont think they have any incentive to help you.

Awesome work did a very good job with helping us out!

Had a long wait but service was great once I got to the front of the line.

Fast Friendly service...pay a person and not a machine that dont give change....

Had an amazing experience with Keith!! He was very helpful and provided me with excellent customer service. Go see Keith!!

Everyone was very helpful my wait time was less than 10 minutes im happy so far I made the switch ☺ 😊

We were on Sprint and our download speed was 0.43 Mbps. We switched to Verizon and our download speed changed to over 30 Mbps. The Verizon center converted our iPhones, iPads, and Apple watches in an hour and a half counting from the time we walked in the door to when we were finished and headed home. Everything went without a hitch. Great job! Should have switched sooner.

Okay the gentleman working, acted as though we were bothering him. He was short with us and could not come up with a concrete charge. It changed every time we asked a question. We will never go back there again

Always friendly and quick to take care of your needs, gr8 place.

Excellent customer service with a very knowledgeable staff!

It’s awesome i’m deaf and they are deaf friendly!

Very knowledgeable staff. I upgraded my phone and the salesman transferred everything from my old phone. Excellent service.

Austin was great to work with! I got in and out with the purchase I wanted and was given all the info I asked about. :)

This store saved my bacon. Stopped in was able to get a new phone. Sales Rep was very knowledgable and helpful. Would recomend this store to anyone.

Great immediate customer service. Asked what I needed, upgraded my cell service, answered my questions, and had a printed and emailed receipt before I left the store. 10 minutes out the door.

William was very professional and nice. Had a bad experience with someone before and William saved our business with this store.

Keith gave me excellent service and went up and beyond with every question helping from start to finish. I will definitely recommend and return!

James was awesome, and super knowledgeable. He answered all my questions and was friendly and professional the whole time, I HIGHLY recommend them for all your cellular needs!

Store didnt have what I needed in stock and William was able to order it and have it sent to my house. Good job.

James was very helpful! Answered all the questions we had on our new phones. Ashton pointed us to phones that would meet our needs & she & James did a great job of getting them set up. Will definitely be back

All went well as usual. Ive purchased several phones there so you all are doing something right.

Great service, knowledgeable associates. The person working helped me with my needs, and explained the details of their products offered. I highly recommend this location over the corporate store on Wanamaker. Purely for their continued support, customer service, and quality products!!

Keith is very knowledgeable and helpful. Its nice to see that he is there when I walk in the door.

They are very friendly and helpful. My rep James helped me pick out the right phone. He wasnt pushy and he never tried to rush me through my decision. He answered all of my questions and showed me exactly how to use the new phone. I highly recommend this store!

Saturday morning one person working line ofPeople... no greet no one telling you the process it was bad customer experience. I went down street to actualVerizon owned store and the had 7 people working and clear explanation of how to get help.

Justin actually took my call and was very helpful. When I got to store Justin was gone but Robert helped me. I needed a new jetpack. He set my up fast. After getting home I had an issue, I called back Robert helped again. When I attempted to connect laptop I had issues, i called back and they suggested i bring it in to help me. I did so, come to find out i was using the wrong password. While i felt VERY dumb Robert was again very helpful. Thanks again Robert!

The employees was very helpful

A special thanks to the store manager, James, for his patience and professionalism!

Shout out to Justin for helping me fix my screen protector!!! He took the time to replace it and put it on my phone!! I Always have had a great experience at this store!! Thanks again!!

Wish I could rate no stars. Robert was the one helping us. We came 15 mins before closing. We didn’t know what we want or nothing. So yes it took sometime. But you was more worried about seeing end game. Your gf was in the store the whole time. Was nice talking with him. But he was unable to get the account rolling due to the insurance on the phones. He finally gave up at 930. Never gave us the application number. So when we went to the apple store in mo the next day. We stoped at a store there. They ran a new application and it was marked as fraud. Now dealing with this bull stuff. Should of never happened. Yes we came in late. But when u was unable to get it working. Call some one before 9pm. Or give us the application number so we are not having this head ache. But I did like the better offers the mo store offered. They up sold us to a I pad and all.

Always SO helpful and willing to go above and beyond to help the phone illiterate like me. Thanks again for excellent service

My dude was chill af. Totally helped me out when I came in with my screen protector.. Bad ass beard too. If I had a cell phone store I would want him to work at it. Js.

Our Rep, Justin Richmond really sets the bar high for customer service! Worked patiently with us for hours on 2 separate nights to make sure we were totally satisfied and comfortable with our purchase. Wont go anywhere else!

Great experience. James was very helpful. Definitely recommend.

James is great! Got our phones taken care of super fast. We wont go anywhere else.

Great customer service and was easy to upgrade my phone! I also love that they took the time to show me how to use my phone and explained how the new features worked.

Decided to upgrade after talking to a rep. When i was at the mall of America. The Topeka rep. I talked to convinced me to change brands of phones and not upgrade but buy out my phone. Told me I would get a $200 credit for then giving my phone back to them. Upsold me on accessories and applied it to my Bill telling me it would all be a wash. Three trips later, not even the manager was resolving the issue by getting me the promised and my trade in had disappearedtill I mentioned I would call the police. Upon actually calling Verizon, they were able to give me the credits that even the store manager refused to.Not the first time I delt with sub par customer service. Next time Ill look at buying direct or from Best Buy.

Had a great experience upgrading my iPhone and Verizon service package. Ask forJustin when you visit this store location. His service was great.

James and Ashtyn were so helpful to my husband and me. We are technically challenged but they were so patient. We bought our phones on Wanamker and were given zero support. We will never step foot in the Wanamker store again. Thank goodness for these good people!

This is my favorite Verizon store in the area. Matt and his team are ALWAYS so helpful when I visit. Less lines and waiting than others in the area too!

Dylon was cooperative in all aspects! Will always shop at this location thanks to him!

This team really knows what customer service is! From management to the floor team, they really want to help you! Ashtyn W. helped me pick out an iPhone, exchange it a few minutes laters because I misunderstood the camera capabilities, and even STAYED LATE AFTER HER SHIFT ENDED because of me and my indecisiveness. She rocked though BOTH transactions and still had a smile on her face. Great people!

Horrible customer service. Walked in and wasnt even acknowledged. At busy stores I dont expect to be helped right away, but acknowledging a customer and saying something as simple as well be right with you is basic customer service. We will not return to this location and I wouldnt advise anyone else if you expect good customer service.

Keith was patient and helpful.

They were very helpful and courtesysolved all of our problems and answered all questions.100% better than the store on Wanamaker who was just interested in selling a product and not customer service.

All 3 associates that helped me over 2 visits, were very nice, helpful, and knowledgeable.

This is my go to Verizon store in Topeka. The guys here all have been very helpful. Unlike the store on 19th & Wanamaker! Tryem youll LIKEEM

Austin was so friendly and informative, answered all our questions respectfully 😁

Amazing service & kind employees!

Keith is awesome! Great job!!

Breydon did a fantastic job! Will recommend this store to friends and family!! Thank you!

The guy at the counter said theyre NOT a Verizon owned store, theyre just a place that bought the rights to sell you stuff under the Verizon name. We bought a phone here (Weve been with Verizon for over 11 yrs). After 3 weeks we had an issue with the phone and the day i went in there, there was only one guy who was more concerned with watching TV than helping us and he said he couldnt take care of it because theyre just a retailer, not a repair shop. He literally wouldnt turn away from the TV...i had posted pictures of the guy watching TV but the complained and had the pictures removed...i guess they didnt want people to see the proof!!. That was a bit upsetting. Paid over $450.00 for the phone, it was dead in 22 days and i had to buy another one.UPDATE: Went back in the store on Friday 4/6/18...the girl working was the absolute RUDEST person i have ever dealt with in any retail store anywhere PERIOD!!! I told her i was on the phone with Verizon and they said that the phone i wanted was selling for $199 on sale..she said it was over $500 and she didnt give a F what Verizon said because Verizon dont own them!!!!! I WOULD GIVE YOUR STORE NEGATIVE STARS IF I COULD!!!!!

James Solomon did a great job answering all my questions. So glad I got to work with him!

Great customer service. I went in after wasting time and not being helped at another store and Justin was amazing he saw us right away and had us on our way in no time.

Went there and now got cheaper plan

Keith Conklin was an excellent solutions specialist. Very knowledgeable and patient.

Great experience with James as a rep!

Only one employee at the busy time. Waited for almost an hour with not even a hello and left without even getting what I went there to get. Awful customer service.

The person was very helpful fixing my phone.

Poor phone selection and the salesman seemed like he was in a pissy mood like he didnt want to be working there he didnt even try to sell anything to us .... Walked out with bad experience

Friendly staff. Very fast!!

Jason Pence and Shae Schneider are TOTALLY awesome. I came in very frustrated with a rocky start in our switch to Verizon and I left here a VERY camper due to their excellent customer service!!!!😊😊😊

Waited 45 minutes with a baby before i got any help

Great service and very helpful

Justin was so amazing I love the free class on Saturday at 9

Justin did an awesome job and I really appreciate their service

At this store they don’t care about customers. The customer is always right thing they couldn’t care less about.Rude rude rude staffEspecially the manager Keith and a rep Ashton

Went in asked a simple question and the employee at the front desk was rude as hell!!! And very mouthy what a disappointment

Justin was amazing great service thank you so much

Phone is not answered regularly and voicemail is full. A rep gave incorrect information about what you do with a phone that isnt working but is still under the 12 month warranty. He insisted I had to call insurance even though I knew that was wrong. He was just trying to pass me off without helping be. Will never use this store again.

Justin and his team are fantastic! Best service in Topeka!

Almost as helpful as a freshly shampooed bag of hair.

Horrible place to buy a phone

Justin always gives great customer service

The guy with glasses had poor customer service

Awesome help Justin helped activate and move all information to my replaced broken phone

Justin was very helpful.

The wait is ridiculous!! And they can’t even tell us if they have the fone we want in stock! So we could be sitting here for nothing! And they are very Rude!!!

Way to high priced

Dylon Meyers was an amazing help