Pacific Audi Service Advisor Oscar is like having a really smart buddy who helps you make sure your car is in top shape. I have had outstanding service from Pacific Audi for over 5 years and they always work with me to find the best solution to an issue, even though my RS5 has aftermarket suspension and other minor modifications. I trust them and appreciate their outstanding customer service.

I went in for a scheduled service, and everything from start to finish was a great experience. Upon getting to the dealership when dropping off and picking up was i attended to very quickly and was able to get a lyft for myself back home while my car was in for service. Natalie was very nice and was on point. Will be making this my Audi service spot from now on. Will be purchasing my next Audi here also! Thanks again Natalie!

I will preface this by saying I did not buy a car from Audi Pacific. This review is about Diego, one of the salesmen.I was in the market for a Q7 back in April and got in touch with Diego. He was 100% helpful from the start. He took the time to email me quotes, and was on the phone for quite some time with me looking through other regional inventory to see if he could secure a dealer trade.Unfortunately, this was not feasible, but Diego still gave me pointers on where to look. The market was not being friendly to us, and he wouldnt have the specific Q7 I was seeking until at least sometime in May or more likely June.Even though I was able to get my car from another dealership, Diego stood out for his customer service. I will definitely 100% refer any friends who are interested in purchasing an Audi to Diego at Audi Pacific.

Went in to purchase a vehicle and the experience was amazing! Great employees who were very helpful and overall was a fantastic buying experience. The finance manager (forgot his name) was super awesome as well! Would buy from again!

If I could give them zero stars I would. What a very incredibly dishonest company Audi has become these past few years. Beyond disappointed with them for so many reasons. The good news is I have now decided to go with Tesla and I’m very happy that I no longer have to deal with Audi in my future!

Leasing a car from Audi Pacific has been a truly exhausting and ridiculous experience.Simply contacting them to get a copy of my lease paperwork took at least 5 different phone calls routing me from one wrong person to the other, all of which had the clear tone of why am I on the phone with you if you arent buying a new car? because one of your reps sent me to you. thats why. Everyone is rushing you off the phone or desperate to hand you off to the next person and more than half of the people you speak to are rude.The car, I loved, but I could never give them my business again as even calling to arrange to return my car had me in this same runaround process of rude people sending me to different people, the final of which was finally able to make an appointment to return my car. He was also supposed to follow up with my inspection report to report back to me if I would owe anything additional based on my coverage but of course he never replied to my email, and when I arrived to turn in the car to him, asked me to provide my inspection paperwork again, after which I told him he already has it in his email that he never responded to.This should be the end of my story, but I still receive letters from Audi Financial claiming I have not turned in my car (turned it in a month ago). Ive now been on the phone with Audi financial for 4 weeks in a row, Ive uploaded the proof that I returned the car since Audi Pacific evidently did not (AFS confirms they see my proof) yet Im still receiving letters saying I havent turned in my car and that I have a growing past maturity bill on my lease.None of this is anything customers should have to deal with. Everything in me wants to get another Audi but after turning in my husbands car later this year there is absolutely no way we would ever get another one based on the rude/nonexistent customer service as well as a COMPLETE disconnect with Audi Financial Services.

Great experience but 2 diagnostic charges is just doing too much.

I had to replace my car key battery at Torrance Audi and it was just replaced in February while at home in Seattle. I spoke with Henry who had to go through his manager to approve a replacement battery. He initially wanted to charge me to replace what I believe was possibly a faulty key battery. Although I did not have to pay for the part, the experience was not pleasant and this was my second run in with Henry. Everyone else at Torrance Audi have been great and the service experience is exceptional.

Service Advisor, Gabriela Rico is simply wonderful! She took care of all of my issues and was in communication with my insurance company. Best service ever! The service technician was great too!

Thomas in Finance was a true gentlemen!! He def earned my family’s trust and we will be coming back to upgrade into another car in a few years!!! My wife loves her Q7! #bereadyforspeedingtickets

This review is for the service department only - not the dealership or sales team. Natalie, Reza and the rest of the sales team are horrible. Unprofessional, not friendly and more importantly just rude. Called and scheduled a window tinting appoint with Natalie. When I arrived at the dealer for my appointment, she doesnt greet me, tells me to go sit in the waiting area for 15 minutes. Finally once shes ready for me she ask why Im here. I tell her for my window tinting. She says they never contacted the 3rd party tinted and they dont know when hell be available. She says they will give me his cell and I can reach out because they dont do that... would have been nice to know before I made the appointment.Unfortunately the next day I have a nail in my tire. Come back to the dealer, lack luster greeting by Reza. He asks me a million questions including if I bought the car from to which I said check your records. After waiting for 30 minutes they tell me they dont have the tire in stock and Ill have to come back.... made the appointment the day before for a tire. Would have been nice to know the. That they didnt have tires in stock. Stay away from this service department!

I had an amazing experience at Audi Pacific. Everyone I worked with on the sale of my new car was kind, generous, and extremely helpful. It didnt feel at all like most dealerships, where you just feel like a customer being hassled to make a decision right away. They worked with me on my budget and my needs and I walked away knowing that Ill be working with them for a long time in the future. Thank you Audi Pacific!

Great service with excellent communication. You get a video of any problems along with text and/or email updates of status.

——————ZERO STARS—————This dealership is a joke! I spent two full days working out the logistics for a vehicle purchase, telling internet sales manager Cesar Vargas 9 times in writing that I was 100% committed to the purchase and offered my financing and down payment, and they sold it to someone else two days into this! I am furious. They are unprofessional, lazy, and an embarrassment to the Audi name.I emailed their GM and Sales Manager and of course a half-hearted, weak apology was all I received. I am furious that I wasted so much time and that they have such poor business standards. Don’t shop here!

The cost to perform a multi point inspection, oil change, reset the tire pressure, and change the brake fluid was $600+.Labor cost was $270/hr (with 10% off).After a week of being serviced I noticed that my car now has a sever oil leak.I had advanced purchased my next car service with them, but it was not accepted because it expired in the middle of COVID. I was not informed that the service could expire or that it was going to expire soon. They were not willing to extend the service past the original deadline.I was informed that they do not guarantee a loaner vehicle if you drop off your car and that loaners are provided on a 1st come 1st serve basis. I was lead to believe that making an 8am appointment would give me the good chance at getting a loaner, but upon dropping off my car I learned that none were available. Fortunately they do provide Lyft services to/from your home/work.

Have a great experience with some service for my TT recently. No hassle, no problem, no need to worry about anything.Definitely I will be back for my R8 soon. Lol.

Lets see. came here for service 3x already. Expensive as heck. But thats typical?

Were from the Bay Area and we always seem to find great Audi and Deals in Southern CA. Weve bought 2 new Audis in SoC, just made deals, did all the paperwork and flew down to drive them home. This time is a little different, its a pre-owned A8L. There were only 2 cars that fit our options requirements in the whole CA. Audi MV and Audi Pacific. MV was the first one we contacted but the salesperson didnt seem to want to deal with out of town buyers, Joby at Audi Pacific was quite helpful and effective in providing us with all the information we needed to make our decision. The amazing thing was the pre-owned manager Michael Moye and General Manager emailed us offered to help us making our decision, to us, thats very personal. The car wasnt ready and Joby actually came out and took pictures for us, dirty but we could still see how nice it was while the MV white A8L had all the high resolution beautiful professional pictures, we did like the white car at MV. We saw the Black at Audi Pacific only has one key, we showed concern that we would never buy any car with only one key... a few days later, Joby took the picture of 2 keys, quite efficient. We made appointment to drive down to see both cars, but Audi Pacific was the first one on the way to OC. We came late @7, Joby was off and Johana was helping us... Extremely professional and pleasant. Test drove the car in the dark, it was pristine, the tinted windows was our concern and Michael ensure us it would be removed professionally without ruining any functionality of the rear defroster. Were really worried about this removal thing. We took a long time to check out everything although the car is CPO which is covered by Audi with most things.Johana was so patient, it was 9-10PM and time to make a deal. It was quite painless and actually very quick, we got the price we wanted without going to check out the white car at MV in the morning. Yes, we did pay $3200 more than the beautiful White A8L at MV. Most of the time when we buy cars, its not just the price, the car, its the dealer, the people who work there, when we feel good, we buy and 2017 Audi A8L with 12K miles prices are not chump change for many people. Its all in the people and Audi Pacific does have great people.The next day, we came to pick up the car, the tint was removed very nicely, everything works and the car was detailed beautifully just like a new car. Were extremely happy with Joby, Johana and Michael Moye who cares to make sure everything is done correctly to make customers happy. The car was supposed to come with All Weather Floor mats, but theyre not there when we took delivery, Michael offered to reimburse the cost when we got back to the Bay and order from our local dealer here, thats quite nice. Since we like Audis, my kids like Audis, therell be more Audi buying in our family and Audi Pacific would be one that we would consider for sure. BTW, have you ever driven in an A8L on 5 or 101 from LA to the Bay Area, its so NICE.

Accidentally poured less than quarter gallon of windshield liquid in engine coolant in my 2020 Audi Q5 and wanted to get it flushed out for obvious reasons. I was quoted $500 for the job ($250 labor charge per hour) for 2 hours of “labor”. I’m not a mechanic but that’s a little too much for draining some fluid and then adding $30 worth of new engine coolant. I mean how much “labor” are u really doing to drain and then add some coolant? Posting KBB fair pricing on the job, just to give you a a reference point. Let’s treat your loyal customers fairly.

I finally got the exact car Ive been hoping for thanks the the folks at Audi Pacific. Allen in Sales did a terrific job describing every detail of my new car. I am very happy with my new 2020 E-tron. The whole experience was stress free from beginning to end. I LOVE MY NEW CAR!

If you want to get ripped off… come here

Great dealer, great service, amazing product. Chris Abrams and all the Audi Pacific staff are TOP NOTCH.

Took great care of me and my car

These guys are brilliant. From their finance and warranty experts to the service techs and salesmen. I love this dealership. They are as passionate about Audi as any buyer. I love the vibe in here. I could talk all day long about Audi as a product. I have owned four over the years and wouldn’t drive anything else. When shopping for my most recent one Alex helped me at Audi Pacific. John / Thomas helped to advise me on purchasing an extended warranty and Oscar the service coordinator is wonderful for all your service needs.I love this place and wouldn’t hesitate to send all of my friends to them.

Joby and his team were wonderful

Gerardo and I will like to thank Natalie Lucido and Audi team for doing an exceptional job assisting us buying two cars. Natalie Lucido answered all our questions, thank you.

This place is horrible. The financing manager is a condescending pig. He just assumed that I couldnt afford the car I wanted. The sales guy was nice though. He was helpful and informed. Its the finance manager that killed the sale for me. I wouldnt recommend this place

Gaby is the best service advisor!!

Absolutely fantastic experience! Extremely knowledgeable sales associate made the process very seamless. Great staff and atmosphere at this dealership, loved the furnose staff too haha.Customer service at its best. Id give 6 stars if I could.

Best hidden secret in Southbay! Outstanding customer service! Remarkable client care! Henry is incredible! I fell in Love with their Labrador onsite. Welcomed me nicely and warm! Best Audi Dealer in Southbay area. I’ve loved my Q7-Q3 for years. I’ll definitely purchase my next Audi e-tron at Audi Pacific.

We test drove with Ryan, and then came back and were helped out on the sale by Joby and the Sales Manager, Mark. Even with the short staff and the craziness with the new safety precautions, they were all super attentive and helpful. Joby made our car buying experience super smooth and took care of every little detail for us before we took our car home. Mark was also very attentive and really cared that we were happy with our new vehicle. After taking our CPO preowned Q5 home we noticed right away in our dark garage something that we had totally missed in the sunlight while checking out our car. There was about a dime sized hole in one of the taillights!! We were so sad that we had missed this and came back into the dealership a few days later hoping they would trust us and honor our request. Mark was super helpful and eager to take care of us right away to make things right. Joby took us over and introduced us to someone in the service department and the next day our car was fixed and good to go!! Couldnt say more amazing things about all of the staff here at Audi Pacific. They really have a great team that takes pride in their work and taking care of their clientele. Thanks guys!!

Update 1.9.21: Since Ive posted online reviews, this woman, Johana Sterling, has magically popped up again trying to call me. Which is really funny because shes just making it worse. Now I can say she is both unprofessional and completely disingenuous. Not to mention lacking the good sense to just go away.**********Dealt with a woman named Johana Sterling. Spoke to her on the phone and she never responded to me. Its not that big a deal to hit respond on an email to say, hey, cant make this work, but to not respond at all is highly unprofessional. Not someone Id recommend.

I wrote a 1 star Yelp review for Audi Pacific, but I figured I would update it on Google, as the experience has gotten worse but I have found a solution.Anel was my service advisor. It seemed like every problem I had with my S5 was a hassle for her to get taken care of correctly. The car was making some rattling sounds pretty consistently and she was unable to fix it, or even diagnose it. It got to the point where she told me they were going to charge me $180 if I brought the car in (under warranty) if they couldnt diagnose the problem. This was her method of trying to dissuade me from using my CPO warranty to fix a valid problem with the car.I ended up giving McKenna Audi, all the way in Norwalk a call after a friend had a good experience with them. These guys literally FLAT BEDED a A5 loaner car to me, all the way in Redondo, and flat beded my S5 to them, diagnosed the problem in 1 day (loose bolts in the door panel) and had flatbed the car back to me. The service, communication, and overall competence was LEAGUES above Audi Pacific. On top of that, they didnt even charge me the $80 deductible for my CPO warranty (super cool of them).Audi came real close to losing a customer for life due to the terrible customer service from Anel, and the rest of the service crew at Audi Pacific. I will be purchasing all further Audi/Porsche from McKenna.

Unfortunate that I’ve been compelled to write a negative review here. Bought my CPO Audi Q7 from Audi pacific 8 months ago. Communication was excellent until paperwork was signed. Since then communication and customer care has been dismal.Did not receive my car title, dmv registration for 6 months. Calls/emails would go unanswered with reply every 2 months (Matt and Alex). After 6 months I got an email that my car title has been mailed but received dmv registration. Further inquiries were unanswered. FYI- still awaiting car title. Havnt been able to register my car in WA (place of residence). Had merc before with excellent customers cars. Strongly discourage getting CPO from this place.

Great service, knowledgeable, fun test drive rout, quick, good experience all around. A welcoming change from 3 years ago.

They re sales staff could use a little more training . They just dont give a s#@!. Their service dept however is awesome. But when youre buying it should be a little more attentive to its brandowners, specially when you want to upgrade your existing audi lease. Almost makes me want to change auto brands altogether. Unacceptable

Alex gave us the best customer service! Over a span of only 1 week we worked with him and got the exact car that my wife wanted and at the price I was happy with. My wife has never been so happy with a car buying purchase. I recommend going here and talking to Alex if you are thinking of an Audi. He will work with you and he is very respecful.

We had a great experience with Joby at Pacific Audi. He really went above and beyond to get us the best deal. We love our new Q5!

Great service and a very knowledgeable finance manager! Loved the experience! Thanks Torrance Audi!!!

Huge mistake leasing my Audi. Don’t get me wrong I love my Allroad its everything I dreamed it would be.As my husband and I went over the car lease paperwork we saw that to buy now it would be more than full price of brand new car.This Audi was the manager’s personal car and used as demo for those wanting to test drive an Allroad which we did, it had just short of 5,000 miles already on it.After learning of what we could afford we were told the lease would be in our budget.Ofcourse after everything said and done the down was $7,248 AND $398 a month, WOWIt was a dream come true for three years.Drove to work, drove to Palm Springs to visit sister, took on vacations even had two baby car seats in the back (granddaughters).Today I’m told I would have to pay the difference to make total of $49,465 a full price for my Audi even though it was not brand new.I have been approved for $25,000 a little less than the car would have cost me but I couldn’t even get that far with the sales gal that helped me.I love that car and can’t imagine not having it in my life but taking it back today to give it back.I’m upset with myself for not being more aware of leases details of full price on a demo car, but even more at Audi for not being honest on the finance paper they put together knowing I was leasing a used car.I just want you to know that I will always stay away from leasing and let people know how Audi sales – or more than that how the finance person took advantage of a couple that didn’t know what they were getting into.Thank you for the ride, it was perfect, the end of the road not so much.SandyAllRoad Owner (once upon a time).

FANTASTIC experience! I highly recommend this dealership! Very smooth from A to Z! I purchased a car and I loved the process, no headaches, very organized, very hospitable very professional and very accommodating! Kevin was excellent and I give him 5 stars as well as Sandeep. Thank you both for your expertise and your kindness! I will return!

Went in for help to install my roof racks. Was asked if I had bought the car from this dealership and if I bought it new. Answer was yes to both. I was told that they were the wrong racks and I was referred to sales. The sales person looked up my details, confirmed, that car was bought new with roof racks, but he had to get the GM to see if there was anything they could do about it. Spoke with the GM, once again questioned about if I bought the car there, new or used (after see the confirmed details on the computer himself). GM looked at the racks, questioned again if theyd ever been installed and questioned WHY I was just now coming in for this (as my car is 2017). I explained, I never wanted them on the car and they were stored in my garage. My kids came back from college due to Covid and wanted to use the SUP board, so thus the racks. The GM said the best he could do was order the right racks and pay 50% of $450!!! Because he couldnt sell the racks I had, due to no box, light superficial scratch...I was FLOORED, but agreed. I was then handed off to Chris, the parts manager. He processed the transaction, grabbed the newly purchased, supposedly, right racks, to install. Looked at the racks I had, took the key from the box of the new racks, and voila! It opened the racks, and he successfully installed the racks that I had all along. They were not the wrong racks all along! Chris refunded my money 👼!I am writing this because I have never received such poor treatment from this dealership and I was asked by Kevin at least 4 times if I had bought the car new, and from this dealership, and with these racks....and probably another 5 times from the other 2 people I encountered. I was made to feel like I was lying about my car purchase! This is not in keeping with the treatment and service I have come to know by Audi...Admittedly, the GM was dealing with me AFTER he was loudly and publicly, cussing an employee out for not clocking in/out properly. So unprofessional.. Im thinking I need to find a different dealership. Unfortunate, because my experiences in the past have been mostly positive.

Great place team work

I can’t say enough about my experience buying a car at this dealership. Mark, the Sales Manager, Joeby in sales and even the finance guy was very kind! I have never had this kind of experience buying a car and have leased numerous cars over the years. This will be my third Audi Q5 and if I get a 4th Audi, I wouldn’t think of going any place else. Thanks again!

Oscar Barrientos is the best. Cant say enough about this guy. Super friendly. Goes above and beyond to help you out. Always upfront and honest. Been going to him for years.

Had the opportunity of working with Mr. Gino Rose of Audi Pacific. He met all of my requests with the greatest of ease and professionalism. He also created an environment of leadership and the best car buying experience I could have imagined. Would I recommend Gino Rose? Absolutely!

Ask for Ryan Arora! Great buying experience and best price. Got my Q5 here. These guys take car of you and get you the best deal. Highly recommend this Audi and Ryan.

Great customer service. Very professional

Bought my first car back in 2016 pre owned infinity, great experience

They helped me realize my dream.

Simon Najarian Is a good sales person. I felt really comfortable in dealing with him. He did it pressure me to buying a car. I found a car I liked and he gave me a test drive. He provided the information I needed to make an informed decision. He answered all my questions and was patient. Highly recommend doing business with him

I have been a Audi owner/lessee since 2005. Just took delivery of the all new E tron and the folks at Audi Pacific could not be more accommodating, friendly and helpful. Allen spent 2-3 hours tutoring me on all the car has to offer. Colin, Brock, Mark, and Chuck to name just a few have been fantastic throughout the entire process. Thanks again to the whole crew.

Came with a friend to drop of his S7 for service. Terrible check in. We actually had to ask for someone in service to help us. That was after the porter said someone would be with us in a moment.

The whole team at Audi Pacific gave us excellent service in leasing our new car. Our salesman, Joby, made it a great experience- definitely recommend doing business with him! He and his team went above and beyond working with us to make sure we left with the right car. It felt like we were working with a local family-owned business- everyone was so kind and helpful!

I purchased an Audio A7 from Pacific Audi, and I need to write to give them (and in particular their salesman, Jake Fowler) two huge thumbs up! I was an online shopper looking for the best deal on a new car with the exact feature set I wanted. I contacted Pacific and spoke with Jake about a car that fit the bill I had seen on their website. I gave him a competitors price. He made everything so quick and easy. He beat the price, and since I was from out of the area and had to travel there to pick it up, he had all the paperwork ready and waiting for me and coordinated a great tint job.This guy was helpful through and through, the best customer service and best experience Ive ever had purchasing am automobile and have purchased about 9 of them through dealerships! Jake loves his job and it shows. I could say he is knowledgeable regarding Audi vehicles, but it is more accurate to say he eats and breathes Audi and its brand!He followed up and was helpful long after the sale. He has always made himself available, even after-hours! He and Pacific couldnt come more highly

This car buying experience has been the best yet. Adam Roberts sold me the very 1st time we met. I knew I was coming back to make my purchase. Adam provided the best customer service and attitude I could ask for, he also made sure that all of my questions were answered. Thank you Adam for doing your best at Audi. I had the opportunity to go back and see you in action doing your best serving your customers and still you made sure to stop and greet me and make sure that I was taken care of. Thank you so much for all you do. Thank you Audi Pacific for also having a friendly atmosphere and employees that care for the people who walk in.

I just worked with Art in the parts department. I normally don’t write reviews but he definitely deserves the kudos I want to give him. If every dealership had a guy like Art to help their clients, they would see more repeat business and loyal customers. Great job Art! You made my day.

Finally found the S7 I was looking for. Car was presented in pristine condition. Very Professional and knowledgable staff! Answered all my questions and allowed me the time I needed to feel comfortable about my purchase. Awesome job Gino! I would highly recommend this team!

This is the best Audi dealer Ive been to in the LA area.. much better customer service than the Audi Beverly Hills location. I drive all the way from West Hollywood to Torrance, just because this dealer is that much better in service/reliability.

It took me a while before I actually have a time to write this review. Life is so busy, thats why I really appreciate Natalies time and assistance when I took my car in for a service a week ago. I wanted to take my time write a thank-you to the team that day. It was a very busy day there at Audi Pacific. Natalie took care of everyone well, including me. I always had a great experience with everyone there. They are friendly, efficient, and proactive, reaching above and beyond the call.

Joby was fantastic. He was helpful, enthusiastic about the car and educated on the product. This made the entire experience of purchasing an Audi at Audi Pacific exceptional. I highly recommend talking with Joby when at the dealership to understand exactly what I mean! Stoked about the car and loving it more everyday!

I recently purchased a vehicle from this dealership and the customer service here was beyond great!!! Gino Gonzalez was my sales person. He was very polite, courteous, knowledgeable and just an all around great guy. When I got there it was close to closing but Gino and the rest of the staff there didnt mind staying past closing to close my deal. The used car manager Mike was flexible and worked with me to receive what I believe was a great deal. Everyone was so accommodating and my car buying experience was very easy and pleasant. I would recommend this dealership to all of my co-workers, friends, and family and anyone in the market for a Audi. Go to Audi Pacific and ask for Gino!

Great all round experience - thanks Cesar and Daryl especially. Daryl called me when he saw a car coming in that he knew I would like and I went in and bought it that day! Dealership worked to make my trade in work with the new car price so all good!

I appreciate Natalie as my service provider and Audi Hawthorne as my cars mechanical engineers. I respect honesty and a complete analysis of my cars maintenance needs or bill of good health. I look to respect my service providers and vice versa they respect me. I have had plenty of service providers and I grade Audi Pacifics service team with high praise.

I love my new car! Purchasing my Q5 was a wonderful experience from beginning to end. Everyone was kind, welcoming, and efficient.

Francisco was really great. He took care of me quickly and efficiently, which I appreciated as time is money for me as well as for you. Also the sales service agent (sorry-dont remember her name) was really accommodating to me, as I couldnt make the 6pm close time at the service dept for pickup. So they allowed me to pick it up from the sales dept which stayed open later, which again was very helpful.Very professional, very nice-just perfect! Please keep up the good work.

Oscar took care of me even though I scheduled my appt for a different day. He is very professional and keep me informed on the progress of my service and repairs I needed. I dont usually complete surveys but due to his service I felt compelled to let someone know how pleased I am with him.

Michael Harris at Audi Pacific is the BEST! He always runs out to greet me when I pull up and gives me outstanding service. He goes above and beyond and gets me in and out as quickly as possible. Michael is a consummate professional at his job, and it shows. He always has a smile on his face and I know Ill be taken care of. The next time youre in at Audi Pacific, ask for Michael Harris. Hes THE guy you want to work with and will make your experience unforgettable.

My Q5 is the first Audi that Ive owned, and because of the excellent service that Ive always received at Audi Pacific, I would never want to switch cars again! Henry Esqueda went above and beyond when bringing my car in for a recall; It is just a whole new level of service that Audi Pacific provides to make you feel special, welcome, and hassle free!

Kevin and Joby were great sales people on the floor. Tom in Finance was thorough and informative, and Tim in Customer Service Management was a man of his word and made me a great deal without any typical car salesperson talk. It was my first experience with Audi overall and they all made it GREAT! True team effort and I love my new car. Thank you!!

Excellent service. I will always take my car for service at Audi Pacific. They are all friendly and value my time. They promised me my car by a convenient time for me and made it happen. Very pleased with the customer service at Audi Pacific. Keep up the great work!

Best customer service I’ve ever experienced so far, in terms of car buying. The place is very clean and the people were very nice and friendly. Lina and Johanna were the ones that helped me... they were such a pleasure to work with from the moment we entered the dealership to the handing over of keys to my car. I highly recommend this place!

Hello Audi of Torrance,I would like to share my awesome experience I had last year October. I had bought my Q7 from some other Audi dealership where service request was not being for filled as expected. (poor service to customer) I came to Audi Torrance and found a great group of people with smiles. the OSCAR was on top of his game and provide great timely and high professionalism. also the parts department was in the same retrospect !!I big thanks to OSCAR, I be seeing you guys soon.Sincerely;George Fernandez

Fast, and friendly at Audi Pacific. Francisco Valenzuela was great from start to finish. waiting area is pleasant, and getting a loaner was quick and painless. Kept me up to date with the cars progress and walked me through each line item. Having the care package, i believe is the way to go.. no mess no fuss and Audi Pacific is a great place to take it.

FIVE STARS!! I had the absolute best experience at Audi Pacific! Thank you so much to Joby, Dwight, and Marie for helping me take home my dream car: Audi A5 Cabriolet. Truly impressed by how warm and welcoming they are. They treated me like family from the moment I walked in. I hadn’t scheduled an appointment for the test drive, so they told me it’d be a short wait. During that wait, someone kept checking in on me and letting me know they were trying to find a rep. who was free to help me out.Joby was very friendly, and although he had barely been working there for less than three days, he was knowledgeable about the cars and the features that were important to me. A couple days later, I called Joby and described to him the packages I was looking for in the car. He was able to find me one at their location. Marie and Joby tirelessly worked out an insanely amazing deal that was hard to pass. The entire team at Audi Pacific really went above and beyond in every part of the process – from the test drive to driving the car off the lot.Again, a huge thanks to Joby, and the entire team at Pacific Audi for helping make this dream come true! I highly recommend this dealership to anyone who’s interested in buying an Audi!!!P.S. They have a GREAT playlist :D

I had a wonderful experience with Gino Rose at Audi Pacific. I was looking for a very specific 2018 Q5 and Gino not only listened to what I was looking for, but made every effort to help me find it. Gino was respectful of my time and very knowledgeable about the car. His communication was prompt and informative. It took less than 24 hours to find the specific car I wanted and the transaction was incredibly easy. I highly recommend Audi Pacific and ask for Gino Rose! He definitely made buying a car less stressful and put me at ease during the process.

Michael Harris and the lady who helped me get the loaner are the reason for the 5 stars. Every other time I scheduled a service I had an issue. Michael made everything seamless. I will be back to this location because of him.

The Customer Service at this place is unreal. Setting up service appointments is super simple, as soon as you arrive they get you going, you get text updates and a video report as it is going, and then you get a final report as to how each element of your car is holding up. I’m just a little overwhelmed at how wonderful the experience was - coming from only having GMC products the majority of my life and feeling ripped off every time I had to take my car in and getting no explanations or details as to why I had to drop 4 figures every time I took the car in for even just a simple oil and filter change. Thank you so much, Audi Pacific!

Quality of service? Excellent. Customer service? Not so great. Very aggressive with the phone calls and texts. Again, Audi Mission Viejo is a much better experience all around, hands down. I was closer to this locate which proves convenience is not always good.

This was my first car-buying experience and I was a bit nervous how things would turn out. I can definitely say Collin and the rest of the Audi family made this process extremely easy and comfortable. Collin did a great job in analyzing what I was looking for and finding the perfect car within my price range. I never felt pressured into doing anything that I didnt want to do. If youre interested in buying an Audi, I would recommend walking in to Audi Pacific and let them take care of you.

A major reason that I am so loyal to Audi in general is that Pacific Audi in Torrance delivers top notch service. I no longer dread taking my car in for service because I know that they will be ready for me with a quick drop off and pick up. They explain the details of service and call me with updates. And, their turn around time is typically pretty quick.

I bought a new Audi S4 from Trent Turner at Pacific Audi. Trent was knowledgeable, super helpful and extremely trustworthy. No games, just a professional, straightforward and respectful experience.The entire team at Pacific Audi was fantastic... from Trent to the other sales team members and managers to the finance folks... they all went above and beyond in service and personal attention.Honestly, it was the best car buying experience of my life.

Great sales team

I have a fairly new vehicle but have had to take the car in for service, (once for a car issue, another to get a dent pulled out put there by someone not so courteous in a parking lot). Both times I was cheerfully greeted by my service rep Francisco and everyone at the dealership. Very quick service and friendly folks despite how busy they can get sometimes. Highly recommend their service department and body shop after my experiences with them.

I had a very good experience leasing my new A7 from Audi Pacific. Professional and friendly staff. Collin Kleinman worked hard to get me to the terms and price point that I liked. He also delivered the car to my home and gave me a full tutorial on all the new features of the car. He also took care of the return of my old Audi. I would highly recommend this dealership.

I cant even begin to express how amazing this dealership is! The second I walked in I was treated like family and respected throughout my whole buying process. Azalea and Marie are just the absolute best and always have your wants and needs in mind. From countless emails and visits to the dealership, Azalea was so patient with me and was truly on my side when it came to finding the right vehicle. I am beyond happy with my new Q3 and highly recommend if you are looking for an Audi to go in and meet with Azalea. She will make your car buying experience beyond amazing!

I had an amazing experience. Ask for Collin he went above and beyond to explain everything to me he was very patient answering all my questions. He wasnt pushy like most car sales men are. He listens to your wishes and trys his best to make them come true! Highly recommend! Thank you for all your help!!

Michael has been proactive and great. I am very happy with his service for the last two service visits I had and highly recommend him. Thank you!

We had a wonderful experience with Lina Martin at Audi Pacific in Hawthorne Blvd. As soon as we walked in we were greeted by a salesperson. After we expressed our interest in Q7 and all the packages that we wanted in our new car, Lina took us on a test drive. She was so friendly and helpful from start to finish. We had a 17 month old son with us and it was not easy to shop for a car with a baby. Lina was extremely considerate and provided snacks for my child and made us feel so comfortable throughout the whole process. I would highly recommend her to my close friends and family!

We chose an A6 with the help of Evan Bolton who was very patient, open to discussing our other alternatives openly without pressure, honest, and very thorough in explaining the features and characteristics of the car through test drives of 4 different cars including an S4 and 3 A6s narrowing to the model and color we bought. He was also very thorough yet vigilant of our patience or schedule when we picked up the car, helping us set things up to our liking. And finally, he facilitated negotiation that allowed us to get the specific car we wanted within a price limit we had to meet.

I recently purchased my first Audi. The 2014 S4 is a real pleasure to drive. The performance is outstanding. The interior is also very impressive. I was assisted by Trent Turner. He is very knowledgeable, professional, and quick to make a sale. I would rate my overall experience at Audi Pacific as excellent.

Fast efficient and friendly. They send you a video with their assessment of your car showing you what it is they’re looking for. Pretty cool.

Great Service from Mark Wessel.

First car purchase experience at US. Fast, pleasant, painless. Very helpful assistance for expats. Positive experience so far - will wait for impression from Service/Maintenance :-)

Audi Pacific is one of the best Audi dealers. Service staff are top notch and always smiling. Customer satisfaction is their priority! Going 8 years strong my go to.

It was my first time bringing my Audi Q3 in for its 35,000 mile servicing - a major servicing. The folks at Audi were very courteous and helpful. The process of getting a loaner car for the time my vehicle was in service was easy and the servicing of the my car was quick - done within a few hours! (didnt really give me much of a chance to enjoy the loner, though) Special thanks to Henry, Alejandro, Miguel, and the lovely lady (who assisted me with the loner) for your assistance!

I came to order accessories and ask some how-to-use questions about my car and Johnny Lee was top class with his customer service, answering all my questions in detail, helped me setup my media gear and installed everything I ended up buying. Guys like him make you come back for such quality service.

Recent car/tire service and personalized customer care for my Audi Q7 was top-notch! The entire staff is great but Ive worked with Oscar the most! He has a great demeanor, calm and professional. Great handle on the cars and his team of advisors translates to a very well orchestrated experience! Thank you guys! Im loving my years at Audi Pacific!

Adam and Mark were the most helpful, provided the best client experience. I would not buy from anyone else. They were the easiest and best to work with.

Audi Pacific is a great place to get your Audi serviced or repaired. Michael Harris kept me updated on the progress of the inspection, planned service, and needed repairs to keep my car running at 100%. I track my car and they understand the increased maintenance required. Added bonus: The car was ready earlier than I expected. Thanks guys!