AutoZone is the first place I go to for parts on several vehicles Ive worked on the customer service has been great so far except for this store its not the employees its the setup they have from my experience the parts counter is for parts part lookup part ordering they have two cash registers available for checkout theyre empty the parts counter is full so is the line I went there to buy some oil oil treatment fuel treatment air filter and stood there at the checkout for more than 10 minutes I wasnt acknowledged I could see theyre busy its not a problem when I asked if the check out was open she said I had to stand in the parts line to check out wow thats going to take a long time people are ordering parts searching parts parts look up so that means Ill probably be standing here for 45 minutes 30 minutes before I actually get checked out I mean I have the money in hand to buy these things and people ordering parts really arent sure until they know what the price is before they buy it so its a 50/50 theyre going to get it or not they have a 100% sale with me but lost it at this location just a heads up and good luck coming here if the check out isnt open dont bother unless you dont mind standing in line at the parts counter waiting to be checked out then this is your store
Very helpful changed my battery and check my engine light without problems was able to decipher the codes and give me a printout so I wouldnt forget
Some people and came off as rude and seemed lazy like they didn’t want to help. I think their names were Ricardo, Carlos, and gabby. just a bad experience overall. They should consider replacing them
After quite a series of disappointing experiences with auto zones online app telling me that a particular part is in stock at my store—in this case motor oil—only to arrive at the store to find out that it’s NOT in stock; along with other unpleasant experiences with certain employees…..I was pleasantly surprised by the young woman that helped me with this transaction today. Joy went above & beyond my expectations for auto zone in helping me to rectify previous issues, as well as help me to find a replacement motor oil in at a similar price point! Joy should be recognized for her superior customer service skills, as well as her knowledge of auto zone’s stock situation. She, & she alone is what turned me around in thinking I should just start going to the competition!
Was buying headlamps and Mario offered to help me. He is great. Thanks auto zone for hiring him. I appreciate all your help!
Auto Parts is AutoZone. Its simple for a girl like me.
My experience was great the young woman Joy was so helpful she even remembered my name when I came back a few days later and she really helped me out I thank her and I thank you for having her there at AutoZone
Great place to pick up my auto parts Axel really helped me out has a lot of knowledge, Thanks Axel.
I should have got her name. She was really helpful. My ex husband and I went in here this afternoon (10/25/2020) to pick up a wiper blade. Apparently, someone stole one of my wiper blades.The staff was very knowledgeable. I didnt pick up the wiper blade because I didnt have my car with me and I wasnt sure which one would fit. I picked up Rain X instead. Its a water repellant.
Wonderful service - AZ had the best price for my car battery. In addition, Augustina E. the Sales Manager was extremely knowledgeable and not only installed the battery for me quickly, but it was a free service that they provided!! I highly recommend this location. Will definitely return when the need arises. TYVM
Received good service from the this autozone. I thank one Axel L, a store clerk for assisting me in replacing my battery in my car among other things. Though the process of removing the battery was stalled halfway, I managed to help Axel finish with the replacing. He should be recognized for his service to Autozones customers such as myself.
Staff are very nice and helpful. Thay can give you some options in some parts you need.
Carlos was super awesome and very knowledgeable! He helped me out so much. Best autozone service Ive ever had! I will definitely go out of my way to come here if ever i nees anything else. Thank you Carlos!!
The employees and manager hover over everyone to the point of being annoying.
Anabelle and Eric were so super helpful!! Rock stars!
Good prices
Like all AutoZone people that don’t work there are no much more than the people that do however they are helpful when they want to be they just need to use a computer LOL
Carlos helped me take out my super corroded battery and replace it with a fresh new one. It was pretty rough taking the old one out, but he was able to slay that beast. Great guy, great service!
They had what I needed
I Dont like that there priced so high on air freshener and products for your car!
Very knowledgeable, I bought a battery for may car and they put it in my car at no extra charge. Very friendly staff, i rate 4 star cause they only carried one brand of my battery type and it was $200. I do recommend for auto needs.
Excellent prices and services !!!
Fantastic battery service
These completely oblivious employees kept me on the phone for 45 minutes at a time....several attempts. I went down to have it out with the manager, but he never even came to work. This store is loaded with inept people who know nothing about service, care for the customer, manners, professional attitude, and speaking with respect.
Great customer service
Easy In and out not crowded
They didnt get the part right even though I ordered the part the said fits my vehicle. I paid online, yet they charged me in store again saying that their was no record of it. I checked my bank account later to find that they lied about it. Plus they closed the doors 10 minutes before closing time. Retail stores arent suppost to do that.
Went to buy a new battery for my 2015 Honda Accord. They couldnt be any more helpful than they were. Especially an employee named Dario who assisted and even installed my car battery as well......
I was able to walk right in and get what I needed for my vehicles. The employees were able to find what I needed in the back and get it to me in a timely manner they were really nice and I will be coming back here for my future auto needs. Auto zone is a great store for people working on their own vehicles in need small parts.
Been going here for years until just recently had an issue with warranting a dead battery. Store manager gave me problems about if, staff was not compatent in checking and wouldnt listen to me tell them the battery wont keep a charge very long and they refused to honor their own replacement policy. Finally had to get ahold of someone in corporate and the Regional Manager helped me out. Just a horrible experience and I really did like going there in the past.
Very helpful staff. Parking is limited and has sharp entrances. Overall clean and organized.
The young lady there didnt know anything. I do not want to down play the entire staff for her lack of knowledge. But the cleanliness of the store was great other interactions with other staff members was great!
Great customer service
Staff willing to assist.
Perfect.
Dario r. and natalie m. Were very awesome helping us get our wipers on. Great customer service.
Awesome. They ordered my part and I got it the next day
Richard J was extremely helpful, positive attitude and great attention to detail. From this point forward I wont be going anywhere else but this autozone.
Didnt have a clue about what was needed to fix the problem. An attendant took the time to look at my situation and the problem was solved. Nice!
Joshua is a life saver!! Great customer service and offered help from the moment I walked in, to installing my parts. Thanks guys!
Fast .. I didnt feel integrated when I went to exchange my part under other life time warranty
Good customer service people know whats going on
Great customer service got what i needed and will definitely go back if i need anything
I had a misunderstanding at the La Lomita location as the person assisting me was not paying attention to what I needed. I then came to this Auto Zone and the employee named Miguel went above and beyond to make things right for me. I was impressed by his service, diligence and most importantly by him apologizing for someone elses mistake. This would be a guy that anyone would want to hold on to as even if I have to travel a few extra miles for my auto needs, it would definitely be worth it. This is my AUTO ZONE STORE NOW! MIGUEL MAN, YOU ROCK!!!
The guy who helped me was on his game first time doing an oil change and he got me a great deal (oil change bundle) thanks you guys are amazing keep it up
Auto merchandise is not expensive.
Good customer service, very patient and willing to help you find what you need when its not busy in store. Easy accessibility of items and very explanatory on information regarding parts, products they sell
Had what I needed
Good service usually busy but the guys do their best to help you quick
Better price than Toyota on a part I needed, and the aftermarket part was made better.
Great service! Got my battery charged up snd tested. Thanks autozone. I love shopping here!
Most of the workers are very knowledgeable and the store carries lots of different auto Parts. It is a very busy place all the time
I arrived 10 minutes before closing and they wouldnt let me in.
Not the biggeat Autozone I have been in... But definitely the best customer service!!!All staff is always willing to help answering questions and performing their bunch of free test to find out what is wrong with your car
My husband finds what he needs here to fix a car or just give it service its fast check out because not alot of people come here they also order the parts you need that they dont have and call you when they are ready it usually takes 24 hours to arrive and the people that work there are nice and polite
Great place to shop for auto parts. Nice and clean.
Knowledgeable, helpful personnel. Clean, well-lighted. Everything Pep Boys used to be, but no longer is.
Great customer service, helped me find my parts at other stores
The young lady behind the counter there goes out of her way to give you a hand 👍👍
Great place on carson, great service.
Good prices and service. Clean and organized.
Great place!
These guys dont know anythiing about cars it seems.
It has mostly everything you need. Great customer service too.
Good staff
My regular go to location. Recently I went in and was annoyed by the guy who checked me out at the register. Im paying for my item by credit card and hes ordering me around on using my card! I can read English but he felt the need to rudely tell me what to do during my credit card process when I didnt need his help. So unprofessional!
Very clean store and good customer service
It may have just been a bad day for them, they were a little busy and they had a trainee helping us so it took a lot longer than we wanted to be there just to get windshield wiper blades.
Diversity of products for you car for good prices.
Great place for quick auto parts.
Very good people ready to help customers.
You need it they got it
Just picked up a package
Always had whatever I was looking for. Staff Id helpful even when you need only a small item.
Great customer service!
Better service then most auto zones
Mostly friendly and knowledgeable staff. Trying to help hands on at times.
Great service and nice staff.
Taco truck by the shell station is better
They need friendlier associates.
Customer service was Superb!
Very helpful
Helpful n Great service!
They are very friendly and helpful
Good price and service
You find everything you need
Good people lots of help
Good prices quality brands
Fast friendly service.
Good custom service, pricey
Out of alot of things in the accessories section.
If you cant find it they will find it for you
Overpriced. Go to any online dealer and it will be cheaper.
Slow service and bad customer service. Although the items i need are usually available
Friendly personal and professional
Easy to shop.
Auto Zone is the best
Good service.