Took my car in for service as a walk-in on a Saturday morning. Antonio and his supervisor (sorry forgot your name 🤦🏾‍♀️) were AMAZING. They provided me with awesome customer service. Antonio even offered me his McDonalds breakfast sandwich when I stated that I wouldnt have time to eat breakfast before I went to work. This was just a great experience especially for a person like me who is impatient 😊

It’s quite a long drive for me in the valley to get my car for an A1 service, however their service is top notch.

Would love to give this dealership an A+, but have settled for an A. I bought a used American car at this Acura place, priced well and given some maintenance such as new brakes and wipers and such.Salesman Tony was great, along with everyone else I met, especially the service fellows. I noticed the rear wiper blade needed replacement and the front plate hadnt been attached. They immediately agreed to take care of it at no charge.In other words, very professional. (You expect that when they sell $50K plus cars.) The only knock -- it took 4.5 hours to complete the sale. At first I was frustrated, but then learned they were shorthanded that day. (True of many businesses, unfortunately.)So, my downgrade from A+ to a mere A is because managing a customers expectations is too important to ignore. Someone should have explained the upcoming delays and my experience would have been better.Never drove an Acura, but the dealership is top notch.

Kelly went above and beyond for me. Came in on Sunday so I could pick up my car. Walked me through all the diagnostics. Hes a great asset...

Service is good, but it should be good because you are paying a steep premium.I made 4 separate appointments and asked for a quote. I called dozen times and was assured someone would call me back. No one ever did. To be fair, every person on the phone was super friendly. The service rep was super friendly and efficient. However, no one seems to actually follow through with their words.And when Im paying $3k, and there is no loaner car avail, and the car wash is so bad I can barely tell if its been washed, and I cant get a 5 minute call...

I try to leave feedback after my visit to AutoNation Acura South Bay so that itll give others the opportunity to see the positive..I was greeted with a smile and good morning as usual, even if its not the advisor assigned when my appointment was scheduled. The advisor was immediately checking my vehicle within a matter of minutes and I was at the counter getting set up for service.They took it in and I waited in the waiting area which is what I always do just to see if they find anything major that would require them to keep the vehicle longer than planned. The oil was changed and the vehicle checked from bumper to bumper ensuring nothing was wrong and a final evaluation was given as to any other findings and there were none.I just appreciate all of the dedicated advisors at this location, which is the only location Ive been to.Again, another great experience.

I took my vehicle here for a recall repair and an oil change. They were unable to complete the repair due to a faulty PCM on my vehicle, and eventually had to order the PCM and replaced it free of charge. When I was picking up my car I noticed a small dent near the roof that I had not noticed before and I suspected that the dent occurred while my car was there. The service manager Kelly wasn’t there at the time so a service writer took pictures and said Kelly would follow up with me. The next day Kelly promptly followed up with me and offered to meet with me and to show me video of my car during arrival so we could confirm the delivery state of my vehicle. Upon review of the video it was difficult to see if the dent was there or not, so we agreed to each pay half for someone to come and repair the dent. The next day Kelly had someone repair the dent and when I returned to pick up my car she waived all costs to me, what service! Is this 2021? Does good service still exist?!? I can assure you that it does after dealing with Kelly and this dealership. Throughout the entire process of the recall repair and the dent she was prompt cordial and above all honest and more than fair. Thanks Kelly for being a great person. I will definitely consider you and your dealership in the future.

I felt a lurching motion in my RMD and headed straight to the dealer for service. I had no appointment, but they signed me up immediately for diagnostic testing. Within an hour they had completed the testing, but could not duplicate the problem. No charge. Kelly the service advisor walked me through the whole process. He game me some good tips on gas purchases and other items to look out for. He was friendly and attentive. I will be back for future service problems if they arise. Thanks again AutoNation and Kelly.

The service has always been great! Steve Ravaglia takes good care of me and my car.

Hi! Although I waited a bit longer than I was told, Antonio was very nice and informative. Thank you!

Took a long time to get a loaner car. The queue to get one must have been really long and available loaner cars really short. Once I was scheduled for service (replacement of a part), everything went well.However, it only took 4 hours to do the work. I could have waited, which had been a part of my initial discussion with the service tech. So…..

The staff there is all very nice and professional. The customer service is excellent. But the service is just too expensive in my opinion.

Really great atmosphere! Pleasant welcome from ALL STAFF! Make you feel at home!

We’ve been using AutoNation South Bay sales and service for more than 20 years (before the “AutoNation” name). Repeat Acura buyer, both me and my wife, always from South Bay. I hate the car buying, but they have treated us well. Service dept does great work and delivers on time. Service staff lets me know when something is required (safety issue) or can wait. Highly recommend sales and service.

Great service, if you have the opportunity when getting your Acura serviced, try to get Kelly. He is knowledgeable and very helpful

To Finance department please answer my call and emails or entertain us when we go back there. All I wanted is to cancel my extended warranty because my car is sold.Thanks

Jessica the service manager was excellent making experience as easy on us a humanly possible. Went above and beyond to make sure everything was done and we were satisfied with the service. Repairs personnel did an outstanding job correcting the problem with very little actual information to go on

I had Kelly taking care of my car (MDX), and was a breeze! Very professional and he goes out of his way to find solution for you. Great service!!!

Had my first service done here, it was a basic oil change, multi-point inspection, etc. They estimated it would take 1-1.5 hours, so I waited at a nearby Starbucks for the work to be completed. After 2 hours, I called to get an update, but there were no service advisors around that could tell me if my car was ready, so they said theyd call back. After nearly 3 hours with no call back, I walked back to check in. My car had finished service and was just parked on the side. Not sure how long I wouldve waited if I hadnt come back to check, but 3 hours for an oil change (for a service appointment I scheduled a week in advance) is kind of ridiculous.

Steve Ravaglia was my service rep and he immediately showed me he was going to give me first class service. His face radiates w/ empathy and compassion. The entire Torrance operation runs as smooth as glass. The manager is Jessica and she was right in the thick of the process. It was a great experience once again. Thank you Torrance Acura!

Outstanding care rendered by service manager Jack Elliot who went out of his way to take care of my needs in the best way possible. His leadership skills are to be commended.

Noah (Service Advisor) has been my go to guy every time I needed service for my Acura MDX. He is very prompt and has excellent customer service skills

I haven’t been to a dealership in over twenty years…I 1000% had my guards up. I thought to myself once I drive off with my (preowned 2014 Acura TSX) I was on my own. I test drove the car, sounded okay, I went inside and did all paperwork and drove the car home. While driving on the freeway, I started to hear a wheel bearing/tire sound. I thought to myself, man I signed all the paper work, I inspected it, and willingly bought a car that was pre owned, I was on my own….the dealer was not going to fix it for me, they were going to charge me for the wheel bearing if I wanted it fixed. I texted Garry on the sales team (on his day off) texts me back instantly, and says no problem, bring it by and we’ll take care of it, and we’ll detail the car for you as well. So I’m like ok, great. Let’s just see how this plays out, they’re probably going to say “hey it was a wheel bearing, the cost to fix it was going to be XX amount. What happened? The EXACT opposite. I met with the service manager Kelly, (so helpful and ever so detailed with the whole process) laid out everything that they were going to do, and even called me on his day off to update me with the progress of the car. The car was fixed at NO CHARGE and never did I feel once that they were going to hand me a bill, nor ever even thought about it. Izzy, amazing guy. The car that I had purchased was a black car (had typical swirl marks, and also some scratches here and there, seats a little dirty). Izzy made the car look like it was a 2021 Acura TSX (these don’t exist). But you get the picture. The car looked brand new, paint was super shiny, no swirl marks, seats were so fresh, Izzy did an amazing job. Garry, he was the man from the start, he was with me and helped me throughout the whole process and made sure I was always taken care of. Made everything so easy and was super transparent and honest about everything, I really appreciated that so much. Super friendly, super helpful, super stellar guy. I can’t thank Garry enough for everything that he’s done for me. Demetric, sales manager, real wholesome guy. Treated me like a friend rather than seeing this as just a “transaction”. Made sure I was taken care of throughout the process.The overall experience went beyond my expectations. Garry has even continued to follow up to see if I needed anything even after everything was fixed at no charge. I truly feel like I had the vip experience, and treated liked the staff and sales team truly care about their customers being 100% satisfied, rather than seeing you as a “transaction” or a dollar sign. Will definitely be coming here to purchase any vehicles in the future and definitely recommend to all friends and family. For anyone who is nervous or reluctant on going to a dealership to purchase or finance a vehicle, come to Southbay Acura. Everyone here is amazing! Can’t thank you guys enough.

It was the best experience that I have ever had for a car service. The staff was friendly, informative, and very accommodating. Kelly was absolutely fantastic. With experiences such as these, taking in a car for an oil change is not a bother.

Came to this dealership 3 Fridays ago to look at a TL for my Girlfriend. Omid Taheri was who we dealt with initially. He showed us the vehicle, let us take our time with it. Eventually my Girlfriend decided she didnt like it due to the color and not liking the grill design/rear design on the 4th Gen TL. Never at any time did Omid pressure us or make us feel bothered while checking it out. He was also very knowledgeable about the questions that I asked. Eventually we agreed to see if another vehicle that was closer to what she liked popped up soon. Again, no issues on Omids end, everything was very pleasant from beginning to end.6 Days later we were looking around and happened to catch that they happened to take in another TL that was in a color, and the generation of TL that she was visually liked. We reserved it so we could come check it out, and this time we dealt with Kellie Davis. She got held up a little due to the shop wrapping up a small fix on the vehicle, no big deal and we were able to see the car pretty fast.She was just as pleasant to deal with as Omid, nice, and didnt make us feel pressured or anything out of the ordinary. Eventually my Girlfriend said she was happy with the car, so we went in, got the paperwork going and just had to wait to wrap that up. Omid is their Finance Manager so we saw him again at that time, and everything was very pleasant with him as well this time. Ran through the paperwork fast, asked the usual questions, and got us on our way.I dont believe the entire transaction could have gone any better for a car purchase, Ive got nothing but good things to say about both of these Employees.

Olajuwon is the man. If youre in the market for an Acura he is the person to talk to. He got us what we wanted and made the process quick and painless. We spent less than an hour and a half in the dealership and left with a new ILX. Thanks Again

Our seller Alex was great. Very helpful and knowledgeable. Same with the financing. Explained everything thoroughly and answered every question we had. Couldnt be happier.

Great service experience! Kelly was great and always responsive and informative as to how my service was coming along. Thank you so much Kelly for a great service experience!

Great service from Steve, who was very thorough in checking my history to validate that I truly needed the entire service being recommended on my dashboard. He saved me some money!

My wife and I went to Torrence to look at a 2017 Acura MDX with all wheel drive. We met with Gary, sales associate at Autonation Acura.The car has 29,000+ miles on it and is beautiful. Pearl White with tan interior.Technology package.3.5 L V69 speed auto transTest drove it, smooth as glass !Powerful but quiet.Hassan the sales manager was making sure the car was cleaned, all the attention to detail provided by his staff. He made sure the car was full of gas ! He is top notch in my book.Hassan made us a good deal on our trade in too. Financing was a snap and we drove away happy with a great deal.Thank You to all of the good folks at Autonation Acura in Torrence. Alan

I met Kelly everthing after that was smooth sailing. I came in for help to unlock Navigation System but he was so professional he pointed out issues associated with my car and a definite relationship began. He made me feel special because he put my safety first, thats something I can appreciate. All around the board 10s. Will be my cars Dr.

Just leased a MDX A-Spec from South Bay Acura. Probably the most enjoyable leasing/purchasing experience I’ve had. GM Mitch Merten bent over backwards to get me the car I wanted; could not have been nicer or more professional. Kept me updated throughout the entire three-week process. When my husband and I went to pick up the car, our Sales Consultant, Eric Weston, was great to work with. He had all our paperwork ready and went over everything, answering all our questions. He was friendly and informative and had a great sense of humor...always essential. While Eric showed me the bells and whistles in the car, my husband was off with finance consultant, Olajuwon. Sometimes the finance portion of a lease/purchase can be incredibly lengthy. Not this time! My husband was out of Olajuwon’s office in less than half an hour. Whole experience was a little over an hour. Everyone treated us like VIPs. Highly recommend South Bay Acura.

My car buying experience was great with Acura of South Bay. From the beginning, Mr. Eric Hodoh and his team assisted us in finding exactly what we wanted. The process was very smooth and prompt. I couldn’t be happier with their service.

The Service writer (Noe) did a great job in taking care of my car. He insured that I was completely happy when I departed. GREAT JOB!

I am very pleased with Alex and Omid for their excellent customer service. They made the shopping experience painless!This could have been rated a 5 star if it werent for the Finance guy, I think his name was Hani? I felt pressured when I declined the optional services that was presented to me. I dont think I needed to provide a reason why Im declining an option.Thats all I have for this review. Keep up the good work!

I found the car online, Eric was very helpful and answered all my questions. I was in and out.

Overall was a great experience for me and everything seem to go pretty well. I did have a bit of trouble in the beginning since I had multiple people trying to help me and unfortunately none were able to get back to me but afterwards I went and Stephanie was able to help me. From there it was smooth sailing and overall a great experience, even my mom was surprised with the service and would buy another car from here in the later future!

Great service, an employee thats on the service department by the name of Kelly is a great, hes fast and but hes always busy which is great. Greatly recommend to call him to help. Other than that the place is in great shape and the other workers are awesome keeping up with customers and calls.

Thank you to Kelly and Hugo in the Service Dept. Both employees were very focused on my concerns and their teamwork really gave me confidence in their service. When the part I needed was not readily available from the factory, Kelly made sure to document everything necessary so that when my part comes in, I will not have to explain anything if he is not there when I return for the installation. I was treated respectfully the entire time and I could not be more pleased.

Steve the AutoNation Acura South Bay service rep is the best. Always makes my service appointment easy. Never have to worry about the service being performed. Thanks again.

Quick/clean service, friendly folks and accurate quotes. What else do you need?

I just did oil changed on last saturday without appointment, service advisor today me that will take 2 hours. I dont mind to waited so I waited on waiting room after hour i just need a fresh air and i just went out side and my car just parked out side. I thought my car just parked and just going back to waiting room and waited another hour. funny things that oil change was done in hour and they just made me waited another hour?? I dont know why my car was done in 1 hour and the make me wait another hour? because they promise will take 2 hours? .funny thing is that i when to dealer around 9:05 am and one or two customer inside and there is no cars outside to waiting. they just pretend they are busy. I hope they honestly there job!

Kelly was my service Rep and let me tell you- from the moment I walked in they were all very welcoming and helpful. Kelly took his time to explain every single detail to me and I appreciated that. I had a great experience. I highly recommend acura of Southbay.

They made it too earn a perfect scores! Was not a great pleasure Initial visit, perhaps depend on the associate u ran into ! But they, General manager Mitch, sale rep Min and service assistant manager Kelly are superb! Very well beyond what I expect ! Ty! From K.

They washed and cleaned my car to a sparkling finish!very friendly and listened to my problems. im still waiting for my remote.no worries they were good and informative. the cost was a bit high but they will finance if need be! I like the service.

Great experience as always! The team here never seems to disappoint me. I highly recommend that you bring your car in for service here.

A very pleasant experience. The service manager Steve is professional, friendly and courteous.

Great service and sales location.Leased a 2018 Acura TLX from another location but had it serviced here due to proximity and was very satisfied with the professionalism and helpfulness of the employees. Ended up having it serviced for the next 3 years here and have been thoroughly pleased.Thanks to everyone who took care of me at AutoNation Acura South Bay!

My salesman Eric Hodoh was great. He listened to what I was looking for and showed it to me. No hassle, he didnt waste my time, polite, and made buying process great.

AutoNation South Bay has been our primary service choice for all our 2019 Acura needs: Appointments are easily scheduled, service techs greet you upon arrival, there is comfortable waiting room with refreshments, service is quick and painless.

My experience with AutoNation was Great! Kelly was very pleasant and made sure I understood everything being done to my vehicle as well as what I was being charged for. They went above and beyond to make sure I had a loaner vehicle while the repairs were being made to my car. I will continue to get my car serviced at AutoNation.

Kelly Gilbertson goes above and beyond expectations to provide excellent service and support in the Service Dept. He takes an interest in his clients and is always helpful and supportive. I trust his recommendations without question - he has kept my 2008 RDX running like new!

Wow! What a great experience! Eric was so kind and welcoming from the beginning. The entire process was quick and easy and you really can’t beat their prices. I looked at 4 other dealers including Carmax and they were by far the best! Would highly recommend.

Impeccable service from scheduling my appointment through the service and to driving my car out of the lot. Thank you Noe and the whole Acura team for an amazing experience!

My husband and I had a great experience here. Eric Hodoh made such an impression on us, that when we decided to make a purchase we came back to see him. Thank you for your outstanding service, Eric! We love our new car.

My service person Kelly, was clear and upfront about all details involving my 2019 RDX. I went in for the B service and he pointed out that there was a recall on my vehicle. The recall and the service needed were completed close to the time he told me it would be. I was off and on my way. All in all a great experience.

At southbay AcuraKelly took me in without an appointment. Very knowledgeable he went over if I had any recalls and recommended small services that was going to help the life of my vehicle. There was no pressure on the service even if I decline he didnt push me to get it which I like eventually I got them anyway. I love coming for the service that he gives here.

We have been Acura owners for last 20 years. What keeps us coming back is the excellent service department. They go our of their way to make sure you are satisfied and that your car is safe. Have never had a problem that they didnt jump through hoops to fix. They have earned our trust and loyalty.

Thank you Antonio for servicing my vehicle. Very pleasant experience.

Third Acura from Autonation South Bay. Friendly, accommodating and Fast. Sent my best friend there the next day to buy a car from there too!

Excellent costumer service!!! I made an appointment the day prior and I was able to get the A1 service during my lunch break. The service advisor was very informative and went every single detail with me.

From the manager Hasán to the financial consultant and Stephanie as well, we were able to purchase our family car. Everything was very well explained and they made sure we were confident in our decision . Would definitely recommend

The service advisor Kelly Gilbertson was absolute in providing an outstanding customer service. Everything was setup before I brought my car in, keeping me updated on the progress of servicing my car, to picking up. He made the experience exacting to the plan and furthermore he was able to coordinate a loaner car the new TLX which I wasnt expecting. Thanks again Kelly and if youre in sales I may just buy a new car from you!

Got a great car for a great price. Kelli D. Was amazing !

My first time here since my old dealership Nissani Brothers closed down. Despite losing my VIP, overall I liked Auto Nation. Its a long drive to get there for me, but its ok. The service was great.

I am alway glad that I take my 2017 Acura rdx for my car service. They have always treated me with respect, and always share with me a price quote about my car service, and offer me discounts off the price quote which greatly reduce my final cost. Thank you autoNation!

Excellent customer service! Prompt, attentive and efficient .

Kelly did a great job helping me with my 08 TL. Joe was very helpful as well. Will def be coming back. Superb servicing!

Great experience. Service was efficient and very professional . I am very happy with my RDX.

I had a great experience with the service department. The service advisor was very nice. I waited for my car and was back on the road quickly. She was very efficient.

Eric hodo gave us excellent service and helped us find the car that fif ouf needs

Manager, Kelly was very kind and customer satisfaction oriented. It was very nice experience.

Steve Ravaglia is the best. Steve answered all my questions and got me out in good time.

Enjoyable experience taking my 2001 MDX in for a recall service. I have not been taking the car into the dealership for a while and been using my own mechanic whos trustworthy and served me well over the years. Kelly, the service manager at AutoNation Acura was attentive and detailed and listed a few areas of my vehicle that need attention and I will definitely make good use of the information.

Kelly was efficient, helpful and patient in explaining the service options for my car

Extremely positive. Steve Revaglia is the best and kept me posted at all times

I was very satisfied with my recent visit to have my recall resolved. The service writer was familiar with this recall and handled it well. Waiting time was minimal, even though I received a special notice and assumed many people would be there. I declined the multi-point inspection, because in the past repairs which I thought were totally unnecessary were recommended. I go to a non-dealership for routine maintenance and repairs. Unfortunately, I cannot remember the service writers name, but think it was Kelly. He was an Asian person without an Asian name. Anyway, he was a real asset to your organization. The detailed questionnaire I received recently was a real nuisance, being asked essentially the same question over and over again. It encourages me (and I assume others) to ignore it unless I have serious issues.Jim

Kelly Gilbertson is the best service technician, bar none. He can answer any question and explain it so that the everyday person can understand it. His communication is thorough and welcoming.

I had a key made for my 2000 Acura Integra. The whole process was seamless and not expensive. I definitely would go here again!

Great service. Nice group of service personnel to work with. Steve was very professional.

I had a great service experience with Asst Service Manager Steve. My RDX had a recall, and Steve made me feel like a VIP. The appointment was easy to make, and there was no line of cars when I got there, so I was quickly greeted. Steve quoted me an accurate wait time, and the guest lounge was kept clean and safe with plenty of distancing. Starbucks coffee and bottled water available, as well as free WiFi. All employees I saw were wearing face masks. My car was ready on team, and delivered with a fresh car wash. Great experience all around!

I got 4 tires installed (they matched online tire prices and installation pricing), did an oil change and had my car sanitized with spray and UV light. They were professional and considerate. I would go there again and recommend them to my family and friends.

Just purchased acura mdx. Very nice and professional customer service.

As always, Kelly in Service provided outstanding and excellent customer service .

Outstanding customer service from Kelly Gilbertson at your dealership. He is a great service adviser and was very helpful in counseling me about the condition of my vehicle.

I will never buy Acura again, after this service visit. It was bad enough that I had to go there to take care of the recall, but also to wait 4 hours even though Ive made an appointment days before (I was told the recall would take an hour or two). The sales rep, Kelly, was very thorough and helpful, but just the overall service from this location was one star. I thought Acura was a luxury brand, a step up from Honda, but the service was below compare to Lexus or Mercedes. Overall experience with my MDX hybrid was good, but after this experience with the service center, I will never get a vehicle from Acura.

We Live 200 miles away and drove to Torrance just for their service dept. was first rate very helpful unlike our local Acura Dealer Fresno. Jessica in Sevice was outstanding to our needs and made the effort to go above and beyond just friendly service

Routine Service done right!They took care of my RDX with about 20K miles. I postponed some services until the next round of services. The consultant answered my questions and respected my wishes. Got service done ahead of estimated time. Car washed and looking like new.Only negative was no coffee due to Covid. Had to go across street to Starbucks.

Great service! Took my Acura here for 12 years... that car worked perfectly for 12 years and is still going. Encouraged to buy another Acura in future.

I’m always satisfied every time I go for maintenance service @ Southbay Acura in Torrance because of the excellent service and very friendly attitude and help of Steve and hospitality of the management.

Easy and fast way to ser up last minute appointment Fast and reliable service with excellent customer service. Convenient location

Excellent service, friendly and all workers do great job

Antonio was very helpful and attentive. I had a great experience and got all the information I needed. Thank you!

Satisfied with service. Staff was friendly. Thank you

I don’t usually go to the dealer, but my engine light went on the afternoon before a long road trip. Kelley was able to fit me in the schedule for a diagnostic review to see what was wrong. In the end, there was nothing wrong with my car, so I was happy. The best part is I wasn’t even charged for the diagnostic check.

Did minor service there and Kelly provided great service as usual!

Our sales consultant, Eric Weston was very knowledgeable and helpful. His assistance and expertise definitely helped us make an informed auto buying decision.

After searching online for a car for 2 weeks i ended up talking to Eric Hodah at auto nation acura. They were the first dealer to be willing to tell me over the phone the listed price is the price. Lots of dealers pulling bait and switch with their ads. So annoying! SmhI went and test drove a couple vehicles wasnt sure if i wanted the awd or fwd so said i would let him know by the next day. Unlike most car salesman there was no pressure to move forward on the spot. I called him two hours later and told him i would go with the awd to send me credit link so i could come in and sign the next day.The following morning he called me we discussed all the terms and all docs were ready. I signed my docs quickly and was out if there in no time at all. Olajuwon the finance manager was awesome. Made the process as painless as possible.I hate shopping for cars and have bought my fare share. This was my best expierence by far and if Eric is still working next time i am on the market i will purchase from him again.

Wonderful serviceService Advisor, Mr. Steve Ravaglia was a great man of service I have ever met.He helped me everything needed.Thank you very much.

I went to get my car serviced after my go to dealership basically closed down without warning. They were so kind and helpful. Not pushy at all, and they didnt try to convince me to sell my car and buy a new one, like Ive experienced at other dealerships. My overall experience was seamless!