The people here really know their stuff! Very friendly, happy to help you find things, and able to give suggestions. They PACK a lot into the store. Make sure you always look up at the top shelves. Great place!
Ace Hardware has been my go to store. This store has about everything you need for any project. Ace also carries Christmas lights, bird seed, etc etc. Great store.
This store is awesome. Michelle is so helpful and friendly. Its a true pleasure shopping at Ace Hardware on Front Street and having people like Michelle helping make it so.
Have all the odd nuts and bolts I need. Pricey, but all ACE hardwares are. They close at 6 though! Seriously? How are you supposed to get anything done when you close so early? Should be open til at least 11.
I have been relying on the Ace expert staff on front street since I moved to Traverse City 3 years ago . I sometimes feel like I spend more time at that store than at home ! It never cease to amaze me how attentive, knowledgable and consistent their service is . From purchases and renovation advices, I rely on the staff and have never been disappointed . And I can add that the friendly atmosphere is even conducive to light and humorous exchanges !My last experience with Mike Peacock deserves mentioning ! I purchased 2 of 3 Ego products there, my lawnmower from Lowe’s . When my battery from the mower failed to charge, I went to Lowe’s who no longer carry that line and didn’t stand behind the warranty, Mike took it upon himself to contract his rep and did all the necessary paper work to get it replaced ! Amazing !I have to give a special shout to Colin, young staff member, with whom I have dealt multiple times, from advice on purchases, to warranty issues, even acquiring discarded pallets ! He is a pro, always well informed, great listener, with the friendliest smile ! So rare to come across young staff of that caliber, knowledge and service skills !
They have a bit of everything. And they have a lovely staff.
Super helpful staff. I picked up a geologist rock hammer here. So happy to buy local (ish)!!
My happy spot, I can always find what I need here and the staff is always patient when I try to explain what Im looking for when I dont know what its called. Love this place.
Great hardware store. Dont forget to check out the basement.
Overall pleasent experience, someone was there to assist me before I even got past the cash register, other than the fact that I was there to pick up 3 screens they fixed, and somehow no screens, they went m.i.a. other than that in would recommend to shop there. Theyre gonna send out search party in morning.
Very helpful staff pretty much had what I came for very neat and tidy store they have a little of every thing
Well they had the exact screws I needed. Very friendly and helpful!
Easy in & out for my cleaning products. Wide assortment.
Great place, learned a lot from Keith!
Great staff and service. Nice woodworking section in the basement
Had everything. A very helpful young man helped us .
Great place to do business
Great service and family owned.
Cannot beat this place. Ive been to hardware stores all over and have never seen one that compares. The employees have worked here for decades and that says a lot about an establishment! Theyve almost always have what I need and if they dont have it, theyll first check their other two local stores and if still no luck, theyll order the item. Great store! My only problem with it is that they have so much cool stuff, I almost never walk out with just the item I came for…
Good place. They have everything.
Friendly, helpful service. Found the three items I needed, with two on sale and one at a better price for Ace Rewards members. Saved another $5 with Rewards bonus. A trifecta plus!
Great service and exactly what I needed in stock.
What a selection and service was helpful. This local hardware is the place to go.
Always helpful, tons of inventory.
Thanks Collin and the Ace team for delivering our snowblower! My dad purchased it for us but provided the wrong address. They still got it to us on time, even with extra hassle on their end. Thank you!
Just stopped by. A gentlemen employee walked right by my mother and me, made eye contact and ignored us. He did ask my father who was right behind me if HE needed help. I will be avoiding this place until they cease their sexism.
Always have what Im looking for
Friendly and helpful staff!
Its a okay store but super pricey I wouldnt recommend for good deals.
What a great place for hardware. The younger staff is learning but the mature staff is awesome and very knowledgeable. Everyone is helpful.
I own a Traeger 885 that I did not buy at Ace. However, the service I received from them and in particular the manager, Brian Salisbury, was second to none.Brian came out to install a new control panel in my 885. However, as it turned out, the power supply didn’t work either. Brian contacted Traeger, ordered the new part, took my 885 back to Ace, and is going to put a power supply from a demo unit in my 885 and bring it back, so I have something to use.When the new part comes in, he will come back out and install it.That is what I call superior customer service.
Nice store. Helpful staff.
Very helpful found exactly what I needed and even got parts for me I couldnt find somewhere else
Terrific! Great staff. Loaded with things that even big box hardwares dont carry. Call them and see if they have what your looking for recently I did just that. And they were the only place that had on the shelf what I needed.
Excellent hardware store. Employees know their area and are very helpful. Seem to always have what I am looking for. Big accessible parking lot. Like an old fashioned hardware store before the big boxes took over the world.
Staff members are cheerful, helpful & knowledgeable
Why go out of your way and pay more to support a local business when they dont support your constitutional rights?
I Love Ace Hardware. Particularly our local Ace Hardware on Front Street. They always have some interesting doodad that I find I must purchase. Thank you for being so helpful. And having Dots homestyle pretzels! Best pretzels ever!!!
Love this place. 😎
Front Street Ace is the place. Always helpful and friendly.
Great customer service always willing to help you out
Friendly knowledgeable staff
Dan has great customer service. Thank you for your help today!
People are very good
Great staff and management.Had a bad run in with one of the staff. I spoke with Mike the manager and he listened to me then spoke to the staff member. The staff member relayed to me that he was in the wrong and apologized.I will be a return customer. Ace still has that hometown feeling I remember as a kid.Keep up the great work, thank you.
Always my favorite go to store for garden tools. Good quality, affordable price. Usually several choices. Helpful staff.
Really enjoyed this store wirh many, many things. Especially was fun tonight for womens night. But you should check this place out for yourself.
Great staff
Great help getting glass for our window
Great hardware store. They always have what I need, and a much quicker in and out then a big box store. Their tool department downstairs is massive.
Everyone is so helpful and friendly. Being Knowledgeable and kind provides a win situation for store, staff and customer. I used to live right next door, eager to fix up my then apartment. Ace just turned into a place to visit, not for only tools, but for added benefit of community and connection. Those employees are champions~*
Way over priced. But they do have a lot crammed in that small store.
Expensive.
Solid local hardware store. Really good selection of odd hardware, and a great tool department downstairs
Great local hardware store with surprisingly good selection of products.
Always great customer service. Most always find what we are looking for. Love this place
Always a great local hardware store Ace.
Jason was SO helpful answering all of my questions (which were very in depth). He is extremely knowledgeable in all areas of the store. Some of the best customer service I have experienced! Highly recommended!
Need a tool, a part, or advice? Ace has all 3. From the highschool kid up to the lifer, you will get prompt help, the right tool or part, and of course the advice is useful and always free 👌
Friendly, helpful, and had what I needed
To expensive and could not locate the product I was looking for but when I say prices I decided not to ask for help
I will never go back to front Street very UN helpful
Always a helpful place for projects...
Big Box stores are awful if you actually want to talk to someone who knows how to do things....this Ace has such a friendly & helpful staff. They always seem to know what youre talking about and exactly what you need. Throw in free popcorn and what more could you ask for?! Great service goes a long way.
Seem to always have what I need
A good place to find all your hardware needs! Larger on the inside than it looks, it sells just about everything, from tools to outdoor supplies. And a very attractive mural on the side of the building that faces the street!
Quick in and out, friendly
It is great! Wonderful stock, wonderful people. !
Very nice people there. They help you find everything you need.
Great place for hard were and free pop corn Saturday they have Carmel corn.
Most everything you need for whatever diy projects youre working on, and always friendly and helpful staff who can answer your questions or find someone who can!
Always helpful and friendly.
Staff is very friendly. Prices Are as expected for an Ace hardware store (higher than some of the larger stores) but Always happy with the products and happy with the selection.
To many Democrats
Just like all Ace Hardware stores, they have what youre looking for. Extremely friendly and helpful staff. Ill take it over the big boxes any day.
Good service,they have what I need
This place is great! The people are so helpful and nice and friendly. Except for the lady this morning a little chubby lady at the front with the headset she was kind of rude.
Great place to go if you have questions. Always helpful staff.
They have everything. If you cant find it here, they dont make it!!
Intelligent staff, know their stuff and where items are in the store.
Everyone in this place is helpful, and always happy to assist with my weird projects.
We didnt find what we we wanted and its very expressive
Always have what I need no matter how far off it might be!!!
Theyve usually got the things I need for my home projects, and I love browsing the clearance section. They are always helpful and dont talk down to me.
Didnt have low voltage single or double gang boxes. Pretty basic stuff to no have in stock. I needed them for dmsome microphone inputs on a job site.
Great store..People are friendly and knowledgeable. If you need something definently go there....
Very helpful, good selection for the size. Enough workers with good experience to be able to answer almost any question. Free popcorn!!
Great place. For being so small, they somehow manage to almost always have what Im looking for, no matter how small.
Very expensive for the light bulb. Didnt buy it. Service was great. I was greeted and then helped.
Great selection and staff, much easier than the big box alternatives.
Good for most of your needs but for lumber not so great.
Ace is the place with the helpful hardware person. Was looking for some plumbing items, Acme Ace didnt have it so suggested that the Ace Downtown would have it. And they did so my plumbing issue was solved.
My go to place for many needs; great team
Best traditional hardware store in TC. Be sure to scope out the lower level. Very helpful staff.
It didnt have what I needed.
Love this Ace. Super friendly really try to help you out.
Always get great service and help if needed. Love that it is a co-op.
Loving this store for over 30 years. Very helpful and knowledgeable staff.
Friendly folks. Helped me find what I needed.