Nice sales people but man are these expensive. The 8 week back order is rough too, you would think they’d have some in stock but I guess that’s also good they make them by hand to order. Be ready to spend 5k+ if you’re looking for something nice

The Troy store had a wide selection of beds to try out. The sales representatives were knowledgeable and patient. I had a good experience at the store.

This place is wonderful the sales person Joe is amazing he was very thorough and knowledgeable and helped my parents find the bed best suited for their wants and needs to help them sleep comfortably thanks Joe keep up the good work!

Jim is the best! He was so kind and helpful even when I came to the store right at close time. He helped me find the perfect pillow. Today is the first day I’ve waken up with no neck or back pain! Everyone needs to go see Jim. He’s so knowledgeable! I can’t wait to get the sleep number bed. Thanks again Jim!

Jass Sutton helped us and was informative and knowledgeable about each product available giving us pros and cons with each model available. Overall a great experience with no hard sell 👍

We had a good experience with Joe the manager of the Troy store.Our difficulty is with the customer service and the delivery service. We purchased a top of the line memory foam bed. It was extremely expensive. We so looked forward to sleeping on this wonderful bed.We were supposed to receive the bed on September 1 we had read in some of the reviews that people love their bed they had problems however with the delivery service. It was stalled by three weeks. On September 1, the day of our delivery we received a phone call saying that this bed would be delivered on the scheduled day in the timeframe that they had given to us .We thought we had avoided any kind of difficulty with the delivery . We were on vacation and we were racing back to make sure that we were home in the slot of time frame, three hours that they said they were going to deliver the bed. On our way back we got another phone call from the delivery service saying they had lost our shipment. Next available delivery date was September 23 three weeks after the initial date and we were supposed to. This was exactly the same problem that people encountered. This meant no bed for us for three more weeks. That was unacceptable. We canceled the entire order, including our sheets and mattress cover specific to this king size bed. We purchased with American Express and got a full refund.

Very helpful and informative...

Some minor mixup but the best mattress people so far. Great delivery guys ! They got a nice tip . They really went the Xtra mile.

Great service

The salesman, Kyle, was really nice and helpful. His presentation is informative without being pushy. The Sleep Number system wasnt for us, but I appreciated my experience figuring that out at the store.

Great service, friendly staff. The best sleeping products

Tried out all the beds and the components and working of the bed was explained thoroughly.

Very friendly and knowledgeable

The woman who was working wasnt interested in helping us at all. I had done some research on the sleep number website before entering. I was hoping to get an explanation of the options for different bed types. When I asked the representative in the store to show us several types she only showed us one. Then she quoted us a different price than what was online. When I asked her why the prices were different she couldnt give me an answer and then wrote us off, as if we couldnt afford it. I was fully aware the beds are basically a la carte so you needed to pay for mattress, base, pump, delivery ect... My husband and I gave up because she wasnt helping us at all. We went to Art Van and spent our money on a much better bed from there. Just wish the woman that was helping us wasnt so disinterested. Oh did I mention it was raining and we were the only customers in the store for the entire 45 minutes we were there? Sad our experience wasnt better.

The store and staff a nice and knowledgeable, bought a bed and am not happy with it. It also weighs a ton to move it...

GreatCustomer service, great quality products

Nice product, but to pricey for what it is.

Emily was wonderful and love the new bed.

Nice place great staff

Boycott sponsors of laura Ingram show

I love it.....