Mario Villanueva is friendly and professional, he exceeded my expectations. He found the item that I needed within minutes, and quickly handled my order so that I can conduct business as usual. This employee deserves a raise!! I will definitely request him in the future!

Ive been dealing with Metroline for over 20 years and I cant say enough about how pleased I am with the products and services they provide. The success of my business has been tied to them on many occasions and they have never let me down.

Always pleased with support. Low wait times, helpful and knowledgeable. Called in recently with an unusual issue and Jesse worked with me and another vendor to isolate and resolve the issue. Highly recommended.

Ive been using MetrolineDirect for the last 5 years now and the quality and service is outstanding. If you do have any issues with a preowned device the exchange process is simple and they take care of you. I would and have recommended this company to several other companies. Give them a shot, you will not be disappointed.

Have worked with Jesse and to pass he is super knowledgeable specifically requested he helped me with my assistant and had us up and running in no time at all

I needed some headsets for an important project and Norm with MetroLineDirect had delivered to me exactly what was needed on time. Really appreciated their effort on this and would absolutely use them again for our telephony needs.

Superb customer service. Im a new customer and they went out of their way to assist

I emailed them and asked for some information and advise, they got back to me in the same day. We had a few email exchanged and they always got back to me with the right informations and detail that I need for my project. Very friendly staff, fast responses. Awesome!

This is Sally Kuecker and I spoke with Norm and has great customer service skills. He was super helpful. I would recommend them to anyone looking for telephone equipment

Ive been using Metroline since 2011 and always recommend them to other businesses. I have purchased all of our phone systems from Metroline and continue do utilize them for all of our needs. Their technical support has always been very helpful, Jesse is always courteous and knowledgeable.

As a telephone system installer/tech, I have dealt with Metroline for 10 years and have always found them to be extremely professional. Jesse has always been very knowledgeable and helpful in their tech support group and Chris has been a great addition as well.

I always enjoy working with Jesse Sanchez and the others from Metroline Direct. Jesse is very knowledgeable of the various Avaya products and has helped me a number of times, but what sets him apart is his people skills, hes very personable and makes the support experience fun.

Ive worked on numerous Avaya IP office issues with Jesse Sanchez. His depth of knowledge has always resulted in successful results. His friendly and professional attitude makes working with him a joy!

I want to say thank you to Jesse for the awesome tech support. I really appreciate your demeanor, and technical expertise on the Avaya IP Office.

MetrolineDirect is by far the best phone vendor I have had the opportunity to interact with. When I am looking for anything telephony related this is always the place I end up first. They have incredibly low prices (which I like as a hobbyist) and fantastic customer support. I had an issue with a brand new Avaya phone and these guys really went above and beyond to ensure that my issue was resolved to my satisfaction.Their selection of products is pretty wide reaching as well, the only time I have ever had to go elsewhere for my telephony needs is when I am looking for niche old stuff (Merlin Legend stuff) and it saddens me every time. I love these guys so much that I hate to spend money elsewhere!If you are in the market for anything Avaya, Cisco, Grandstream, Mitel, Nortel, or pretty much anything else, this should always be your first stop. These guys have a life long customer in me. Thanks for everything MetrolineDirect team, keep up the good work, you guys really are the best.

Great company, quick to respond and friendly service. Denice is the best!

Tyler always goes above and beyond for me. Everyone at Metroline does an outstanding job. Been working with them for over 15 plus years.

I have been doing business with Metroline for 18 years, their sales and service are top notch. I highly recommend them.

Jesse once again provided exceptional Avaya support answering all questions and guiding me through some tough Magix questions. He is a great asset, and just one of the many reasons i use Metroline for tech help!

I made some purchases a few years ago and I just got an email TODAY telling me I have to pay them Sales Tax because THEY forgot to charge it a few years ago!!! Who does this????? Apparently they are being audited and they think their customers will just pony up and pay out of pocket for sales tax the company did not charge after years have passed. I say, Eat the tax cost because you messed up, dont involve the customer in your Sales Tax/Accounting Issues. Stay away from this company as they obviously fail at Accounting!

I always find what Im looking for at Metroline, especially with hard-to-find telco items, and Denice is always ready to answer my questions and offer support!

We have been using Metroline for years to supply our clients with high quality refurbished hardware. Denice always responds to our requests promptly and gets us what we need.

Outstanding service. Very responsive. I highly recommend Metroline Direct.

What a terrible experience. I ordered 6 new phones from them. 3 phone worked and 3 did not. Our business phone supplier advised that the reason the 3 phones dont work is that they are previously used and the preset MAC password was changed. I called Metroline Direct customer service who was gracious over the phone and transfered me to tech support. After waiting on hold for over 20 min, the tech support manager advised me, that he sees in his system that these 3 phones were previously used but unfortunately there was nothing he could do for me as it was a few days past the 30 day return policy. They totally ripped me off and sent me used phones when I paid for new ones and then gave me some BS over the phone to get away with not having to replace them.Definitely stay away.

Jesse is a rock star

I just want to express my gratitude and congratulate Sherwin and Chris for the level of service that they provide at every step of the process. They guided us through the process of putting together a phone system and then did an excellent job with the programming. I expected that I had to do further programming once the equipment arrived but I only needed to add a couple of shortcuts. They made it very easy for us to complete our phone system upgrade.

Customer service giving you the run around to avoid issuing a return or refund

Just got refurbished phones from Metroline. Saved about 60% compared to the new ones my provider sold me. Fast shipment. All the phones work and look good as new!

Beginning to end a great company to deal with, excellent customer service and products. I highly recommend.

I have ordered many times from Metroline and every time has been a great experience. There staff is knowledgeable about there products and I never get a wrong order. I you know what you are ordering then there is no problem and if you dont they will help you out!

We added some refurbished phones and headsets for 3 new workers in our office. Great quality equipment! Your salespeople are so helpful. Thanks!

Have been buying phones and headsets from them for the past year. Salesperson on called me when I ordered the wrong headset cord before it shipped. Great service!

Received their product and followed instructions for printing labels. Top label printed fine but bottom labels were off and were all wasted. Called the company and they did not stand behind their product. Ill order from somewhere else next time.

My first experience ordering with this company was great, however, when I placed a bulk order things went really bad. As a result, I would give this company 0 stars if I could. I opened my sealed package to find a very key component to my purchase was missing from all 10 of my items. Called them to inquire about it and after speaking with a combative supervisor it was concluded that this is my fault (and should check to make sure someone in my company did not tamper with the boxes) and they are not responsible for their packages after they are sealed and sent to customers. He then said he had to believe his packaging supervisor over me...I should look at it from his perspective. Then, the supervisor was SOOO gracious to offer to charge me $15 per item I was missing (I was missing 10 of them!), to have them mailed to me. He then offered to review his security footage of my package being filled/shipped, to prove to me these items were included in my order. Im hoping after they review their security video, this company will realize their error. If this is not resolved, I will be contacting the Better Business Bureau. This is an example of how not to treat customers!

I was treated like VIP. Exceptional customer service with excellent prices and great service. Sherwin helped me along and even did some troubleshooting with me. Will not hesitate to go back again for any of my Avaya purchases. Refurbs look like new!

I was at a complete and utter loss for what I need for a phone system. I paid for a consultation and quote from a local installer. Being me, I shopped around and found this metrolinedirect site. Their prices were tremendously lower, so I naturally called. They were 10 times more knowledgeable than the installer! Plus, they were able to knock off 3 items that were totally unnecessary for my needs. Ive had the system for 5 months so far and with their help by phone only, I was actually able install this MYSELF. They genuinely want to empower you to know the system so you are not locked in to some contract with an installer or have to pay any time you want to make a name change, for example. So they A) could have easily sold me the bloated stuff the installer was trying to sell me, but they opted to not B) filled me with knowledge to do this on my own when that *also* costs them possible revenue and C) the sales staff actually knows the equipment they are selling!

Its hard to find a better company for VoIP products. Helpful and friendly sales team as well.

Cass is super helpful. We purchased 6 polycom vvx phones. Very pleased with all the info provided to me.

Have everything I needed and friendly, knowledgeable staff.