MVP has serviced my BMW for many years. Theyve always done a good job at a fair price (much less than the dealership) and provided good service. I had my vehicle serviced again today. Kyle Davis was friendly, professional, and kept me informed. Ill keep coming back.
I WOULD NOT RECOMMEND these clowns to no one.I brought my Bmw in for repairs;they scam me out of $1800. They had my car for a whole week.I was notified my car was ready;I went to pick my car up it was SHAKING like a STRIPPER!!! I REPEAT DON’T let this shop work on your vehicle,It will end up in the SALVAGE YARD.These guys shouldn’t be mechanic’s,they should work for the SANITATION DEPARTMENT……They GARBAGE!!!
Horrible service! Exorbitant prices and sub par work. Keeps your vehicle for 6 or 7 hours before they call and give you an outrageous repair cost. My car is always in worst shape when it comes out than when it went in for service. The worst. If I could give them a negative star I would.
Bruh they expensive af for no reason, 😑 they trynna get over
Always takes great care of my volvoFriendly and helpful.
Well its general understanding that MVP does great work with German autos. They also do fantastic pricing on the parts. We recently checked the prices that they offered on parts against the manufacturer and MVP was very generous. MVP is conveniently located in Tucker off of Mountain Industrial Road and Hugh Howell Road. I recommend their ability to get the job done.
Great service and hospitality
I have been coming to MVP German Auto Repair for 8 years. There have been occasions where I brought my car in for major work, but they determined it was not what I thought it was. It was several minor issues causing the trouble and they saved me money. They are very honest, professional, their work is excellent, and I highly recommend them.
Took my daughters car for an inspection and these guys were very detail on their recommendations and on time. I would definitely recommend this place for your German import! 5 stars
Highly Recommend! I cant express enough how great of a place this is! Very efficient, reliable, and customer friendly environment. Ive been to MULTIPLE shops concerning any issues with my Audi Convertible and this shop is the only one that will have my business for life. Regardless of what other car I may get down the line. It didnt take long before they found me a new engine, installed it, test drove it, and fixed whatever other issued that came from having a bad engine. All for the absolute BEST price. Affordable, nice, and very effective technicians. Thanks again guys!
Great place to get your car serviced. I have been going there for years and they have always treated me professionally.
Great shop that took care of my BMW automotive needs.They were very courteous, professional and honest. They also pointed out a repair that was needed and was covered under my manufacturers warranty.I will definitely be using MVP again if needed.
I had my car serviced at MVP and I could not be happier. They have great customer service and they now their Mercedes!Everyone that ask me if I know a good, reputable repair shop, I mention them all the time.
Customer service was great no doubt no major problem that gave me an estimate and it was right on point.
I was referred by a coworker who has been going here for years--I have always received excellent and appropriate service on two of my BMWs--always at a reasonable price. They are not close but I keep driving out here because they do a nice job consistently.While I dont have direct knowledge of any of the complaints on here, I have no idea what these people are talking about. Several people I sent here have received great work on their cars--with wonderful customer service.I recommend them highly and will continue to refer friends/colleagues.
Great workmanship on all of my vehicles. The service has been awesome and the prices have been good for work performed on my BMW and my Mercedes. Would tell anyone with German made cars to check them out. You will be very pleased...Mike
The Service was great. I have a 6 series and the guys were great. I had my coffee and sat outside relaxed. I watched some ESPN and car was ready. They will be my new spot to go when I take the 6 back. Go see Dennis at the front he will take care of you.
Did work I did not request. Somehow they caused the car to shake uncontrollably at highway speeds and then hung up on me when I tried to get them to fix it. I did not recognize anyone there. Might be new and very bad management
My Audi Q5 wouldn’t start up 6/21/2020 I seen mvp reviews so I decided to give them a call. They told me to bring the car in I asked them if they had a specific tow company they use they told me they have a guy who sits up there all day just for these types of situations. I decided to get the car towed over to mvp 6/22/2020 the same day they told me the starter was gone and my engine still turns over the cost of the repair plus the towing fees would be 1,120, to me that was great news I told them to go ahead and work on my vehicle. 6/22/2020 I received a call that the work was finished on my Audi. So I went to mvp office and paid what I owed 1,120 all to hear that the turbo Is leaking oil from the exhaust and to hear that I would need a brand new engine for my car to be able to drive. One of the owners Tom if I’m not mistaken took me to the back to see my car to see that my car was smoking from the engine which is something I never seen before on my vehicle. Tom seemed to be a honest guy but My biggest issue with them is they didn’t seem to care after they got my money. They got 1,120 out of me for a vehicle I couldn’t drive home. The saddest part about this horror story is I asked the guy at the desk how can mvp help get my vehicle home. He responded you would have to get it towed. So I called an outside company to tow my car home the next day only to see that my vehicle wasn’t completely put back together. I usually don’t leave reviews only time I ever did is when I received great service I just feel these was a few ways they could have helped me In this situation.
New to area, looking for BMW mechanic to install and register a battery for my Z-4. Based on reviews, I called MVP German Auto and Dennis scheduled me for the same day. In and out in little over an hour for 3/4 the price the dealer wanted. Dennis, staff very helpful and pleasant. Very comfortable waiting area. Will definitely go back to MVP.
MVP gets the highest of praise. The service is top notch. Customer service is outstanding. Communication is detailed and accurate. This shop takes great pride in their work and demonstrate a profound respect for customers time, money and vehicle.
Jon was awesome! A/c fixed! They took the time to trace the harness from my AC compressor to find a burned wire was causing short. Couple hours labor no parts! Stoked!! I
MVP has helped me so much. Ive only been going there for a few months. My former mechanic gave me a bogus diagnostic regarding my power steering. I almost went for it but I decided to get a second opinion. Im so glad I did this because they provided me with an honest diagnostic, which was thousand of dollars cheaper. I will recommend MVP to everyone if they want an HONEST service shop!.
Best in town.
Excellent Service Everytime I go. Definitely recommend
It was a good experience.. The staff is knowleadgable and honest. I live around the corner it was great to have them close. I have been a Mercedes owner for 20 years.. I know most of the the Repair specialist and these guys rank at the top. They went above and beyond to correct my problem and use foresight to remedy other small items. (two thumbs up)
Happy to find a high-quality alternative to the BMW dealership! This is an impressive, affordable and professional operation. Both of my BMWs have now been through their maintenance service at MVP and they will be back. Highly recommend Dennis and team.
Mercedes owner for 36 years and the service team here harkins back to the days when you were treated with kid gloves (unlike the cattle call at MB dealerships today). Service Mgr Dennis is an amazing car guy! This means you can explain whats going on and he listens carefully. In nearly EVERY instance he knows what needs to be fixed. Diagnostics confirm him! Pleasant waiting area with complimentary coffee make wait a breeze. The courtesy shuttle driver Mr Chris continues with the 1st class experience (he opens the door for guests).The mechanics are available to speak with you on a as needed basis. Great Team!
The work that was done on my vehicle was 100% to my satisfaction. My service rep, John, explained everything that needed to be done on my vehicle prior to the work being done, and once it was complete, showed me all that was done on my vehicle. The price for the work was also satisfactory, but more importantly, I did not have to wait days to get my vehicle serviced. I was able to drop my vehicle off in the morning and got it back in the early afternoon.
What a great place to take your car! Awesome Prices& Great Customer Service! They have saved me thousands over the years & I always recommend them to friends & family. This team is on the ball and down to earth. They are Pros & really are the dealer alternative! they continue to amaze me with their professionalism.
MVP German Auto has a sincere interest in providing quality service at a fair price to its customers. I have taken my car to MVP German Auto for over ten years and would feel lost without them. Prior to finding them in Tucker, I tried shops from from Decatur to Snellville, and always had that uneasy feeling my car was being held hostage for ransom, wondering when I might see it again. All that went away when I found MVP. In my experience they have the expertise to diagnose any problem with my car and will give me a fair price for repairs.I was driving through Tucker recently at 5:30 during a Friday afternoon rainstorm on my way to 78 headed for an appointment in Monroe. I was experiencing the engine wanting to shut off when moving slowly in traffic or at traffic lights. I turned into the shop on Hugh Howell on the outside chance they might still be open, could look at my car the next day and give me a ride home. Not only were they open, they checked the car right then. The owner was able to make adjustments that got me back on the road again and to Monroe safely, and only 15 minutes late. This is the standard they expect of themselves. I would recommend them to my friends, family and anyone who can get their car to MVP German Auto at their location in Tucker.
MVP was my only mechanic when I lived in the Stone Mountain area. They knew my car and my name anytime I called up needing service or some advice on how to best take care of my car problems. Having moved away last year, I called them up today to ask for records of my vehicles repairs to help with a insurance claim adjuster. They knew right away all of my information, including what repairs had been done and when. They never fail to impress!MVP always treated me fairly and I never felt talked down to, which meant a lot to me. Their staff is extremely professional. Having only the one vehicle, anytime I needed a pickup or drop-off while my car was in the shop they were right there with friendly and professional staff to help me get to and from the office on time. MVP is the first mechanic I would recommend them to anyone, especially if you need an expert in foreign auto repair.
Top notch service from every level of the service process. Truly grateful for a business with exemplary standards and top notch technical skills with our beloved rides when theyre in need of service.
Good customer service and quality work
Im really happy to have found MVP in Tucker. Excellent experience! I highly recommend. The staff are courteous and professional.
My experience withDennis, Was one of the best ever going to a mechanic. They were top notch in their customer service and also the shuttle service was also great. This will be my go to shop for my BMW. They take their time to figure out the problem and if it happens to be one after they have completed a task no charge, who else does that.
Been using these guys for years with no problems. Always professional and fast. Prices are more than acceptable and customer service is great. Very much recommended for anyone who wants their vehicle to have longevity.
My car broke down friday night. John had it fixed by Saturday morning and unfortunately I was not able to meet up with him before he was closing shop for the day. He was so nice he met with me a few hours after he closed up shop so I could pay and take my car. Now that is customer service!
They are the only mechanic I and my family will use anymore! Dennis has been amazing; he always takes very good care of us and our vehicles, and they are very reasonably priced.10/10 Would Recommend!!
Take my cars to this local Shop! They are great to work with. Its hard finding a mechanic shop that works as hard as they do and trust with all of my vehicles. Thanks guys and keep up the good work.
The shop is great they do excellent work and the staff is incredibly friendly and knowledgeable. This is the place I trust and appreciate having in the community. Not to mention the shop itself is super cool. Always lots of neat stuff to look at.
I want to thanks Dennis for the last past 2 years, hes been giving us terrific service going far and above his responsibility which is customer service. Want to give a thanks when thanks is do. We do appreciate the service from you and your technicians. The Rush family.
Well if you want skilled mechanics that know German cars at a fair and reasonable price for service, what are you waiting for? Make an appointment today. I was not paid or rewarded in anyway to say this. They kept my old BMW 635 csi in great shape until I sold it. I have over 250,000 miles on my my 2004 Passat Station wagon and its still going strong except air Conditioning which I have chose to do without because it is a secondary car. I dont see them much anymore because I have a new Audi. The owner and staff are super nice folks! Miss you guys..
Not sure if I want to go back here. They havent done right by me so far. I did not decline any recommended repairs. The shop never contacted me with the follow up information as to the cost of repairing my roof. No diagnosis fee of $149 should have been charged because I came in the that one and only question, but it was at my objection to the charge that it was then said that it would be waived and that I would be contacted once the cost of the parts were determined. I never received a call and I was just asked by about my visit online when I gave my review. If your shop follow up with me on this matter I am more than willing to update my review.
I am extremely satisfied with my experience, so much so that I am posting a review (something I hardly do)! I have a 2004 VW Passat which had a check engine light that kept coming on. Three other shops had looked at the problem and could not resolve it. I should have went to MVP first!When arrived in the morning, Dennis was very friendly and welcoming. One of the first things he asked was if I needed a ride. I was surpised that he volunteered this service without me asking, and I didnt think I lived close enough to get a courtesy ride home, but they accommodated me easily. Throughout all my interactions, I could tell that Dennis and John were not only very knowledgeable, but also demonstrated empathy and understanding for me needing to pass my emissions test before my deadline expired, and went above and beyond to make it happen. In my opinion, the customer service in all aspects at MVP at all really stood out compared to the level received in most establishments. I felt like a friend or family!I am happy to say four months after bringing my car in, the check engine light has not come back on. I would recommend MVP in a heartbeat!
These people are a waste of time. On May 16, 2019 at 5:11pm my car was dropped off here. It been over two weeks and my car only moved from spot to spot until I got fed up. I got informed my cylinder head needed to be check before i can denied it, the shop already shipped it somewhere in Georgia. Im disappointed that my car is not finished and my part is still on vacation WITHOUT MY SIGN OR VERBAL AUTHORIZATION. I PURCHASED EVERY part the shop recommended FOR MY CAR AND WAS OPEN TO PAY WHATEVER FOR IT TO GET FIXED. THE OWNER IS RACIST AND HE CALLED ME outside of my NAMES WHICH I RECORDED THE CALL. BE CAUTIOUS with this SHOP.I wish i can upload recordings and phone records. Because this shop is 🐍🐍🐍🐍🐍
Service here is always on point. I highly recommend this shop for all your service needs. Ask for John
MVP is the best! Its the only place I will take my C240 for any maintenance / repairs. The customer service is awesome from the whole team. Billy and Corey are always professional.
I went they for some help about my Audi A6.I met a guy there by the name of John. I must say that this guy went above and beyond of what I ever would expected. I will always take my car to MVP German Auto Specialist. This is an AWESOME place with an AWESOME friendly staff!!!!!!!!!!!!!🤗🤗🤗🤗
Excellent service! Shuttle is a life saver😊. Reliable and trustworthy. Staff is awesome.
What a great experience! Great staff, very helpful and informative. I highly recommend MVP for their professionalism, and courteous staff. I will definitely use them again, and again.
My experience at MVP German Auto has been wonderful. The people are professional and friendly and provide excellent service at an exceptional value. I get the dealer service without the dealer prices.
Service and the staff are always cordial and professional. This is why I take my car there.
If I could give it less negative stars I would! I went in with the same complaintand rather than truly research the problem they found new and more expensive things wrong. I addition to never fixing my issue, the one thing they claimed to have fixed not 2months later still malfunctioning.They are the reason why people dont trust mechanics. Take your car at your own risk!Ladies, beware! They take advantage of your lack or low interest in automobile knowledge and take your wallet for a ride.
These guys are the worst of the worst. They will break things and not take responsibility. 4-5 months I dealt with them ATTEMPTING to fix my Porsche. They deleted codes off of my computer causing my automatic rain sensored windshield wipers to stop working, my handless ability to to make calls no longer works, the fuel saver mode no longer works,whatever body shop they deal with a joke as well. They broke things in my vehicle and left it FILTHY with oily hand smudges in my vehicle and muddy oil prints from what appeared to be work boots on my brand new Cayenne floor mats !!! When I showed it to the individual whom works at the front desk, I was told he would get ME something to clean it with(If you could see the look on my face right now). I could go on and on. I thought these guys The insurance company paid them to do a job and they didnt do it and want me to take responsibility for the work that was not completed. I will NEVER return to this place. My vehicle is now in worse shape than it was when I brought it in. This place is a joke. They will smile in your face while cunning you. I would give zero stars but they make you pick 1 to post.
Wonderful experience. All my list was taken care of the first time. John was great - friendly and informative. Make an appointment. The courtesy car is a nice touch.
VERY Friendly & Professional with reasonable charges.I recommend to every one looking for an alternate to Dealer.
Poor customer service. THE Owner is EXTREMELY racist and unprofessional. My car been at this place for 2✌ full weeks and the shop and I agree for me to bring my parts. I purchased ever part the shop required to complete the job. They ship my cylinder head to a shop out of town without SIGNED AUTHORIZATION. As of today, the job isnt completed and my cylinder head was stolen BY the shop. PLEASE BE CURIOUS AND DO RESEARCH. HAVE A BLESSDAY
Poor customer service. THE Owner is EXTREMELY racist and unprofessional. My car been at this place for 2✌ full weeks and the shop and I agree for me to bring my parts. I purchased ever part the shop required to complete the job. They ship my cylinder head to a shop out of town without SIGNED AUTHORIZATION. As of today, the job isnt completed and my cylinder head was stolen BY the shop. PLEASE BE CURIOUS AND DO RESEARCH. HAVE A BLESSDAY
I was referred by a coworker and she was not wrong. I enjoyed my entire experience. My car was repaired in one work day. They are great!!!
Great service & very friendly. They try and give you the best deal & are very courteous of your time with a free shuttle to and from your home and the shop.
Knowledgeable, professional, friendly and affordable. Clean waiting area and restroom. Fresh coffee and water is an added bonus.
So professional and not pushy at all! I trust their care of both my cars. Very friendly staff too.
Ive been going to MVP for several years now. Would not go anywhere else.... Its just like when you find a good hair dresser you travel far just knowing that your service will be exceptional. They are always customer oriented and have my VW Passat running and looking better than it did when I dropped it off.
Great place for repairs👍
Friendly, professional, clean, and fair pricing
Great prices, great service, thank you
MVP German Auto Specialist is the absolute best auto mechanic I have ever encountered. Major kudos to DENNIS for handling several serious mechanical issues for me and ensuring some complicated dent repairs were handled correctly, and kudos to C.J., the BMW certified mechanic who worked on my car. C.J. spent 30 minutes on the phone with me sharing his extensive knowledge of my make/model car and explaining what may or may not need to be done to get the car back up to speed. Dennis is a rock star who went out of his way to ensure everything was handled to my satisfaction. He kept me in the loop from beginning to end and told me he honors his customers which is an understatement! He and C.J. are the very definition of professionalism and very, very honest and thorough. All of the work was done to perfection and the prices were very reasonable. They even provided shuttle service (depends on where you live) and this just adds to the 5 star experience. I would have given them 10 stars if it had been possible. Thank you again MVP! You guys are the best!
These guys are rip off artist. They specialize in charging for unnecessary diagnostics and replacing unnecessary parts to pad your repairs. Stay away from this place or it will cost you. I have filed a claim with the better business bureau to get satisfaction.
I felt the team at MVP was honest about what was needed and priced well for the service quality.
Best place to bring ur Mercedes,BMW,Corvettes
That you can get your car fixed without getting ripped off
Very nice people that do quality work
Great prices and quick service also offers a courtesy shuttle
Id give them zero if I could. A three-day job took 12; they charged me an enormous amount; they used a third-party body shop who are unethical and incompetent, CN Auto Body Shop; they returned my car filthy and broken (they broke the mechanism in the door which locks it, either manually or with the fob); after they tried to outrageously pin the damage they did whilst working on my car on me; they finally repaired the car after having to take it back to them several times; then they put a large scratch where they were doing the work. At this juncture, I was finished with MVP. After I gave them a most deservedly poor review, MVP CONTACTS ME, in what I thought was an attempt to make it right. Rather, it was a ruse to debunk me. Bill, who is the alleged owner, called me and left a message. I returned his call and he asked me what was the matter. After I told him, he characterized and criticized me as taking too long to explain and was extremely hostile and nasty to me. He claimed in all his years of repairing cars, that, in his view, the damage existed before I brought the car in. In essence, calling me a liar. Dennis, who works in the office had me, again, bring in the car, and he took pics. Bill told me during our convo that Dennis claimed the damage was pre-existing, in essence, calling me a liar. Yet Dennis never mentioned he saw the damage when I first brought in the car for them to repair it in the first place. Thats because it didnt exist at that time. It was damaged after the unethical and incompetent body shop damaged it. These people are the worst. Bill was very defensive and hostile, claiming they do great work and more than implying I was the problem. He also told me that things happen, as in a 3-day job can take over 12 days. I had to pay out-of-pocket for a rental car and Uber for those 12 days, but evidently to Bill things happen. Bill now wants me to bring in my car AGAIN for him to take a look at it, even though Dennis looked at it and took pictures. Because of Bills hostility, Dennis attempt to debunk me and the entire nightmare of my experience with MVP, naturally Im highly reluctant to bring my car back to them for the umpteenth time. Maybe if my car was a Mercedes or Porche, theyd treat me differently, IDK. If they treated all their customers the way theyve treated me, theres no way theyd be in business. Grade F.
Excellent Customer Service, clean waiting area!
MVP has been keeping my VW GTI running strong for many years now. They have always gone above and beyond everytime they have done any service.
I havent had the experience of taking my car their yet.
I Brought my 2008 Mercedes in For Brake Service the car performs Great Dennis and John Awesome customer service and I Paid A fair price Thanks Guys.
Ive been a customer of MVP for about a year and have been very happy with the service.
Great place to get luxury cars serviced.
Better prices and service than the dealership
Great place always doing grsat work
Quick, honest and great communication
I paid them over $2000.00 only for them to send me to Jim Ellis Porsche. I feel totally violated. I will consult with my attorney and The BBB.
They do a good job, quite pricy but honest & fair
Great place to do business!
Great concern, service, and results
Mechanic are great!
Quality and excellent service
Service was done fast
Solid communication. Solid Work. Place isnt cheap, but you get what you pay for, and they do it correctly.
Great service
Blah blah blah ....They suck
Review from Daniel Manu. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Excellent!!!!
It’s been a month to try to get a quote to fix my BMW.We’ve been a customer for years.Two phone calls later and NO ONE, including the owners, have called me back.So pathetic.Very unprofessional and unresponsive.I would definitely not recommend them and strongly suggest anyone who thinks about using this joke of a repair facility look elsewhere.