Matt at the front desk on the exam side was polite and courteous. Very professional. The same can be said for Dr. Gill. He took the time to explain what the different tests measure. He was very thorough. Marcus took awesome care of me on the other side when I was choosing my frames. I was able to make this appointment on the fly right after work, and get my exam, glasses and contact lens ordered all in one shot. They are a little bit more pricey when compared to places like nationwide, but definitely worth the extra cost. Better selection of frames, and great attention to detail! I love how organized they are. I came here three years ago for my glasses, prior to my dog chewing them up. And I’ll come back again!

Dr Gill, Matt and Fran are all amazing! Got me in and out super quick and Fran helped me get my new glasses, immaculate service (per usual). I love LensCrafters!

I went to the Tucson Mall location. Na-il was patient, kind, and offered valuable feedback when I started to get overwhelmed. He reads people very well. I was in and out quickly and found a beautiful frame. My experience was stress-free, which was NOT what I expected. -E

The young man I worked with at this store was amazing, helpful, personable and best of all, no nonsense. He offered a discount on my lenses that had not been offered to me at other vision stores which was very much appreciated.I had a wonderful customer experience at this store and felt as if my patronage was appreciated. I highly recommend the Tucson Mall store and their wonderful staff.

I had recently went to the LensCrafters in the Tucson Mall to get my frames straighten since they were crooked. Na-il helped me right away and was amazing. He super nice and fixed them with ease and adjusted them so wouldn’t slide down my nose as much. I was very satisfied with my visit.

Na-il did an amazing job readjusting my glasses! He was friendly, kind, professional, and now my glasses fit and feel so much better! Thank you Na-il!

I came in just to replace my nose pads, and my technician Bobby was very quick and professional in taking care of me

The worker Bobby was very nice, helpful, and informational, also very funny!

I ordered my glasses, they promised a two week return. I called two weeks in and asked, apparently there was a glitch in the system my lenses were not ready and their system did not flag my purchase as something that needed to be worked on. My glasses then took two more weeks to come in. A total of 4 weeks for glasses. They came in, both actual lenses had a scratch on them. The manager gave me a discount and advised they would order me new lenses. I now have to wait longer for glasses that should have been here a month ago. They were unable to work with my prescription which is on the higher side. They were unable to bring my lenses to a thinner 1.74 index even though they guaranteed they could. Overall the worst ever. There were other people around me complaining of other things while I was there. Very understaffed, very disappointed.

Thank you, Christina. LensCrafters: you have a gem in this person. She’s super smart, knowledgeable, extremely nice and friendly. Many optical stores have the same frames and lenses. However, she’s what sets LensCrafters apart, and the reason we keep coming back to this store.

My husband have been a customer for a few years with no problems, but this time we experience a terrible service, we won’t be returning here again. He ordered a new pair of glasses since 8/21 still waiting for them, we provided his updated phone number at least 4 times to the service reps and they continue asking for the old one every single time and “adding the right one”. It’s frustrating, I understand that mistakes can happen but this is very inconvenient due to glasses are a NEED for hin, it’s not something that he just want.. we paid good amount of money for this service, we also deal with the new rep training (took about 2 hrs to get this order done) it’s ok as I mentioned things happens but what excuse now for the incompetence of taking over 2 weeks to deliver an order that in the past took 2 days?

Na-il was amazing! He was very helpful and pleasant.

Great selection of frames, covering different price ranges. The staff person that helped me was very friendly and knowledgeable. There was no pressure, and she could answer all my questions. I went to our local eyecare place first, and then to LensCrafters. For the exact same frames and lenses, I saved $250.00! I will definitely be a repeat customer!

Lorenzo, though too soft spoken for my ears, was perhaps the best eye care rep Ive encountered ever. He was efficient, very knowledgeable, and worked for my best interests. Highly recommend this specific location.

Was super nice helped me with my glasses was unbelievably amazing thank you

Na-il was awesome to work with for glasses. Friendly, professional and very helpful.

I had an excellent experience today picking my frames--I was not looking forward to today--as it turned out the lady who helped me had a great sense of humor and we had some good laughs as I went about making decisions, misplacing my glasses--they were on my face, by the way and just finally getting the glasses experience completed. yaaaa--it is over and so pleasantly completed. Thanks Lenscrafters.

My boyfriend and I visited this location for an eye exam and lens purchase. Na-il helped us and is truly fantastic. If you happen to have Na-il help you then you are in for a treat. He is smart, friendly, and gets you the best discounts. I will only use this location going forward!

Always the best selection of frames. Helpful staff. Confidence-inspiring optometrist. Well done, all.

Na-il was my associate and he truly made my experience unforgettable. He is a top tier employee who is truly helpful and cares that you get exactly what you need. I have always had great experiences at the Tucson mall LensCrafters but Na-il really elevated it. I will be back!

Walked in off the street with my favorite pair of old glasses and asked to have them fixed. They were fixed and cleaned. Thank you Christina!

Fantastic help with my lenses and frames.

Very good service amazing eye exam doctor explain to you everything how your eyes work and you get the right prescription and the right glasses

Great choices. Great prices. Superior services.

Got an eye exam and new glasses.Dr Gill, the optometrist, explained everything in detail. Excellent service.Melissa helped me pick out glasses. A most wonderful experience. She was extremely professional. I truly appreciate good service.She was so helpful in helping me pick out my frames. I could tell by her initial reaction if she liked or disliked the frames I picked out. I ended up picking two beautiful frames.Thank you Lens Crafters for such a wonderful experience. 👍👍👍

Dr. Gill was very thorough and took the time to explain what he was doing and looking for in the exam. He answered al my questions to my satisfaction. I felt very comfotable with Dr. Gill

Great staff extremely thorough definitely recommend! Very beneficial to purchase Eyemeds bright vision insurance prior!

I called the store two weeks ago to ask about a service. The staff seemed not to welcome and said she could call back, but it never happen.

Very impressive optometry technology, a whole body check-up by just imaging your eyes. Great selection of frames too.

Christina was amazing. It was obviously a busy day when we were there but she still made us feel well taken care of. Dr Gill was very thorough during the exam, explained everything And answered my questions. Matt has a very calming presence and made us feel so comfortable. It was my first time here but definitely won’t be my last.

I had the best experience. Of course with the current times we are expected to have wait times wherever we go.Customer service was great. I couldnt ask for better!

Not the best place to get your eyes checked. I asked for advice on how to improve my eyesight, but they dismissed my questions and pretended that they didn’t even hear it!!! They’ll only give you glasses and contacts. What’s the point of wearing glasses if you don’t know how to improve your eyesight?! My optometrist should know this by now. Very unprofessional and rude. I recommend you schedule an appointment elsewhere if you NEED advice other than just getting glasses/contacts or if you have kids who need assistance in order to see 😡😡😡

Everyone here was very nice and knowledgeable. I enjoyed that they explained everything that they were doing. The woman helping me pick out my.glasses was also very nice and helpful.

Had a great experience, would recomend.

Very happy with the glasses I got at this LensCrafters location. Christina W. was extremely helpful. I had a problem with a bad prescription from my personal optometrist and after getting a revised prescription Christina got me new lenses within a few weeks. Will go back soon to get a pair of prescription sunglasses.

Yall always been helpful,n going over with me whats best n best deal n overall be satisfied fir all of us.thnx

It was an excellent experience!! Would highly recommend to my friends and family

Fran was great and all the other associates were very friendly and helpful.

I found the perfect pair of non-prescription sunglasses at a fraction of the price at a retailer, so I was already happy, then to top it off, Miranda informed me that I would also get a discount thru my vision insurance - I had no idea this was an option. I am supper happy with my Oakleys and the great selection, pricing, generous discount and professional, knowledgeable service at LensCrafters. I will be making an appointment for me vision exam and prescription glasses. Thank you!

Horrible customer service!! Sat waiting for someone to talk to me when I entered store no one helped me for over 45 minutes.

Very disappointed with Christina. I wanted prescription sunglasses but she simply ignored my request and sold me regular glasses instead!!!

Wonderful customer service and eye exam !!!

Amanda helped me and she was clearly operating in her design. Ive been wearing glasses for most of my life, and she is the first one to give me clear guidance on, not just what would look good, but how to find what looks AMAZING on me. I mean, Ive never been so excited about getting new glasses. I really enjoyed her help. If she also sold books, I would buy one without even looking at the cover just based on her recommendation. EXCELLENT!!! Can I give six stars?

I went into this location the other day and in Hopes of getting new lenses and Im just in shock. This place has the ABSOLUTE worst manager. Christina helped me and she so rude and awful. Everytime I tried on a pair of glasses she had a look of disgust at me, she had nothing nice to say to me. I asked to speak to a manager and she said she was the manager. What a disgrace. Definitely wont be back to this location.

Dr. appointment good (but wish we didnt have to wait, even being the first patient when store opens). Sales person for glasses was efficient.

The manager is amazing. She is so helpful and so wonderful. She’s patient and she is knowledgeable about eye insurance. She truly cares about the customer.

Think theyre great. Have been going for years. Great frames. Nice sales. Good, helpful staff. Will work with you on problems. Recommend highly.

Happy wife...happy life!!! Thanks you!

Christina Waymire is very knowledgeable and helpful and the reason we continue to purchase at her LensCrafters location at the Tucson Mall! Na iL was also very helpful today and much appreciated.

After a wonderful visit with the eye doctor (Jeffrey Lewis), I picked my frames and sat down with a consultant to order my glasses. Because I needed progressive lenses, she checked my insurance and quoted that the lenses would cost $200 - $300 (depending on which progressives I chose). THANK GOD I knew what my insurance covered because it took a bit of wrangling back & forth before she finally admitted that there was a progressive lens that was FULLY covered by my insurance. It wasnt until she realized I was about to leave that she finally acknowledged what my insurance actually covered.The goal of up-selling in this place is real, and I fear for patients who are unsure of what their coverage IS (especially older patients). If I hadnt really pushed it - I would have been out substantial $$. I will not return to them as these practices are not only deceptive...but INTENTIONAL.

BAD

The prices on everything is way over priced

I went there to get my first pair of glasses and brought my proscription from a different doctor in town. When I received my glasses, my prescription was completely off due to the doctor. I spoke to Lense Crafters staff about the situation. Even though it was not their fault, they were flexible enough to work with me and allow me to go see a different doctor and get a more accurate prescription. Sure enough, my new prescription was 3 times stronger than what the other one was. I only had to pay the difference instead of for a whole new lenses which I appreciated very much! All the staff there was kind and extremely helpful. Thank you!

Excellent courteous service

Great service. Knowledgeable staff. I would go back again and again.

I throughly wish there was an option to do ZERO stars, because this company would most certainly deserve that! Please if you are even considering going here, do not. Do not waste your time or money, because going to this location that is all that is going to happen! 1 out of the 7 people I spoke to was actually a decent person to deal with, everyone else acted as if they couldn’t be bothered to do their job. The optometrist they had scheduled that day was utterly incompetent, and barely knew how to function the exam equipment, I still don’t understand how he has a license.. I left there still not being able to see properly and the contacts they ordered were as wrong as could be and the glasses, are 100% unwearable. I am just hoping a different location is going to be able to help me more then they had! Just such a waste of time I just hope someone reads this before going and it helps save them from this awful experience!

The Dr at this place is horrible doesnt care at all if its the right prescription for the patient once inside he just wants to get you out, its the perfect example of a poor optometrist that just wants to charge and not do his work. Cant talk for the lenses yet as we were told we will need to wait until they can to have the test done again, and that it could be hrs. Just go to another optometrist.

Im not sure that I will ever buy another pair of glasses here. The waiting time is long! Just needed eyeglass cleaner today. Waited 20 minutes and left. It would have been an hour. I asked. Response was, there are only 2 of us!

Great experience !

My experience has always been positive at this store and the wait time is shorter than the store across the street. Its also a bigger and newer store with more pleasant staff

Horrible we waited there for 3 hours and the guy told my husband that his glasses is not available.weh my husband asked him how much for everything he said he doesnt know he cant tell.and when its time for me to get my glasses he said i have to wait for another hour because the guy who is making the lenses took a break.dont go there horrible service

Lisa Ann was very nice...

They destroy my 650$ glasses frame

They are horrible

My wife accidentally broke my Ray Ban glasses framewear. I didnt think they could be fixed but Christina worked her magic, not only fixing them, but the earpieces were adjusted to fit on my face better. Too make things even better she didnt charge me for it! Everyone from the eye doctor to the workers are very nice so I will keep going to see them at the Tucson Mall location even though its a 30 minute drive one way from my home.