Let me start of by saying that Ive been a Verizon customer for nearly 20 years. Ive never been late on my bill. Ive never really complained about much. The service is spotty at my house and at my work, but I deal with it and move on.With that said, I recently started having a problem with the folding screen on my Galaxy Z Fold 2. The folding screen is starting to split down the middle. I visited the North Jackson Verizon location and was basically told that they couldnt do anything for me. The manager yelled at me and told me I wasted my time driving there because they have nobody technical in the stores any more.Thats fine. I currently pay almost $3600 a year to Verizon, but this will be the last month. Verizon will not receive another cent of my money. I will find a company that will treat me with respect.Its just a shame that a company is willing to lose a customer over something that could have been resolved so easily by just replacing the phone.

Some of the workers are very helpful but if you get there at 6 or after they tell you they close at 7 and wont help you. Very weird!

Sucks that we have to drive to tullahoma because Shelbyville closed down but seen familiar faces and always helpful as usual!

You will get better customer service from a portable toilet. Even if your account with Verizon shows you as an account manager make sure you print it off and bring proof as the employee I spoke with would not even check the account to confirm before she refused to activate my phone.

I do most of my phone business online, but Ive gone to this store a couple of times and have been very pleased with my experiences. Yesterday, we went just to check out some phones to see what we wanted. The salesman was extremely helpful and answered all of our questions, without any pressure. And even though the store didnt have enough stock to be able to do an in-store pickup of the phone we wanted, and his system wouldnt let us apply my Device Dollars, the salesman was extremely patient and helpful and walked us through every step of doing the online order so we could get the best price.

Customer service is very hit and miss. I usually get treated with respect, but I went in today because the battery was swelling out the back of my phone and the rep looked me straight in the eye and asked Did you drop it in the toilet? Whoever put that jerk in a customer facing position should be fired, along with the jerk of course. I didnt bother telling him it was a waterproof phone. The conversation was over at that point.

Blake was very helpfull. They were out of android phones. We went to Walmart and bought a phone.Blake then set it up and transfered everything to a bigger memory card.He made this experience enjoyable.

Finally have my monthly payment automatically withdrawn no more driving to make a payment once a month. Very perfessional and not on the phone for another hour talking to someone you cant understand. Thanks again Verizon in Tullahoma Tennessee!

Surprised to learn their Sunday hours were by appointment only. Short staffed?

Im bought a phone from eBay and got the IMEI number and contacted rosen and they told me that it was compatible after I spent $600 connected it they told me it wasnt but I can still be off Wi-Fi and receive call I mean not calls back and receive dataSo its sentence in settings not set it right and they wont take time to help me and the 1st

Great corporate store. Got all the help we needed. Back to normal. Verizon franchise stores never want to help after you buy your phone but corporate stores go out of their way to help.

The customer support was amazing! Im and out in no time! Thank you! I was the guy that ran into your glass instead of exiting thru door lol.

Came in Friday afternoon to upgrade around 6:30, guy met me at the door and basically refused to help us, lazy employees. We can take our money elsewhere.

Travis Was Excellent Help !

Very professional..got what we needed and got out

Cory did a WONDERFUL job. She listened to my issues I had with my other provider and put my mind at easy. I will always prefer to deal with her. 😊😊

Best service Ive ever had at Verizon ( but they are always good). They came out to car. The young man fixed my phone in about two minutes. Then sold me a case. I never had to leave my car.

Excellent service! G took care of EVERYTHING I needed and more. Was super nice and fun to talk to. Thanks man!

Had to wait in the van quite awhile since they limit people inside due to covid. Got the new phone, and the salesman was nice and knowledgeable.

I had an 11 am appointment on November 19th, got in line, there were people in front of me waiting and people behind me, 11 am came, no one inside the store! 11:10, still no one! At 11:15 everyone was looking in the window of the store, no one showed up to work! There wasnt even a sign on the door indicating the store would be closed! I understand if an emergency came up, but where was the manager? And why no sign on the door? Some of the people in line drove from Shelbyville! I came from Manchester and had to go home not getting my phone fixed and wondering why did someone make an appointment for me if the store was going to be closed?I still need an appointment to get my phone fixed!! Help!!

Our Associate was knowledgeable and friendly. Gave good information.

Stood in line today outside in the sun for 20 minutes waiting to be helped for the guy with black spiked hair to tell me if I wasn’t going to buy anything he wasn’t going to help me. (I had a question about my bill) He said they work off commission there and that customer support could help with that. I was shocked I have been with Verizon for years. Now I realize why they only have 3 stars at the Tullahoma location. I do not recommend buying anything from them if you need help with it they will just tell you to call customer service.

Picked up new phone. Good service, worked with me to get service changed.

Been going here for years and it USED to be great. It is terrible now. I will go to Wal-Mart to purchase from now on. Thanks

This business has always had someone in the store who is knowledgeable and helpful. We, of course, have paid for their service, but we have never had a significant problem that was not quickly and amicably resolved since we began business with them in 1994.

Great team! Verizon is lucky to have these amazing employees.

Best place to go for phones and service

Been with Verizon for over 18 years and the Tullahoma Store by far has the best customer service! Jack and Levi are always so knowledgeable and polite everytime I need help. I truly appreciate all that they do for me and my family (its like you guys became part of our family) - Thank you so much!

Fantastic & extremely knowledgeable customer service!After 5 years of using Google Fi and having declining call and data quality, we decided to make the move back to VZW. I went to the Tullahoma store after doing some basic research online and was assisted by Blake, who answered all my questions pertaining device compatibility, plan structures, promotional deals, and everything else wed need in order to move our lines over.So I scheduled an appointment with Blake for the following week and after a few hiccups arising from Google Fi we got 3 lines from 3 different plans all moved over to one family plan along with our devices!We are all extremely happy and are currently planning on all getting new devices and accessories next month as well as adding a fourth line to our plan!Thank you again to Blake and the rest of the t-town staff for being awesome and making our transition back to Verizon a painless one!

Trued to reach a representative for fourty five minutes. All I could get was a recording that offered no help to my problem.

She took care of my need very quickly and she was so nice.

Waited 15 min. For someone to tell us that they couldnt help us. They were not busy. Poor service

Good place with very friendly staff. Go and ask for Justin Gill when you go in. Hes absolutely the best staff member ❤️

I have had a cover for my phone ordered for 3months, the young lady that was trying to help me, but I was just going to get my money back, the man who I spoke to yesterday was very demeaning I thought and was in my opinion rude. I did not get my money back nor did I find out when I would. Everything is up in the air, and I waited 35minutes, I wanted to speak to the manager but I was not going to wait any longer

Excellent customer service! They truly went above and BEYOND to help me, and figure out how to get me what I wanted, at the best price. They kept me informed, apologized for the wait but didnt stop working until I left satisfied! Best store around!!!!

You can buy a 900 dollar phone and it got lost.when it was found they charged me a extra month and now want release it.Nevever go to Verizon.go with Att

I was just paying my bill but staff was friendly

They are not friendly at all!

First GalaxyNote 10 Plus. A $1200 dollar phone and the dude at the counter said we got a discount on the upgrade fee so he wouldnt activate my new phone. Seriously? Three hours later, the phone isnt activated still and Verizon customer service is horrible. It disconnected two times after being on hold 15-20 minutes. 😠

Good service in a timely fashion

I came here to upgrade my iPhone XR to the 11 Pro Max. I asked the woman what the remaining balance on my XR was, she assured me more than once that it was paid off and mine to do with as I wanted. A month later, I have a $600 Verizon bill because she didn’t do her job in telling me that money was still owed on the phone. She didn’t activate my Pro Max, I had to call Verizon and pay to have it activated. My experience here was terrible. I paid for an employees mistake twice.

Customer service wasnt all that good

I had a problem with my phone for 2 weeks, I live in a very rural area so when I went to Tullahoma for some errands I thought it would be a shot in the dark that someone would even be able to fix it. I was greeted with a smile and made to feel comfortable and extremely welcome as soon as I walked in the door. I was given an estimate as to how long it would take for someone to help me and it took half that time. The man was very friendly and had a great sense of humor, but most importantly HE FIXED MY PHONE literally in 2 minutes! It took him 2 minutes to fix something that I was struggling with for weeks! Ive been in Verizon stores all over the country and this was by far the best experience I have ever had!

It was terrible the employee who was supposed to take care of us proceeded to talk for approximately 20 minutes about his personal life so I assumed he wasnt able to assist me at the moment until his manager asked what he was doing and why wasnt he helping us... Then after waiting 30 minutes in total he finally said Oh, what do yall need? So I told him I just need to pay my bill and he finally took care of it. There was NO reason for me to be in that store that long. If not for his boss there is no telling how long I wouldve been there listening to this imbecile.

Im done with these bozos. Line you up in the sun then after you stand there they tell you they are closing.IM DONE WITH VERIZON

My screen froze up. I couldnt access anything. The gentleman was very pleasant and got my phone operating within a couple of minutes. Great service!

One of your employees is rude

They would not let me look at any new phones for an upgrade because of covid restrictions(wipe it down like everyone else is doing)but every other business in the area is ready for your business...would only do the $300 credit if I bought online...IM AT YOUR STORE NOW and you cant help me...very disappointed with the lack of service for the more expensive cell phone carrier company

Rude Rude and Rude. They were not willing to help with our problem. Told us to go back to Murfressboro were we got the phone and let them deal with. I didnt get the mans name but wish I did, but I will never be in the Tullahoma corporate location again. The Verizon store in Manchester by Walmart is the best.Verizon needs to check their employees and see that they are treating there customer with respect. Dont go to a corporate store if you need help you will not get it.

Theyre always very helpful, but this time they couldnt help me. I was looking for a phone case and they didnt have any for my not even 2 years old phone. But thats not their fault, it seems everyone only carries stuff for the newer phones.

Great job and they took great care of us here

Spoke with a representative yesterday about upgrading two phones, and was told the only cost would be buying off the old phones. Got everything ready and went back in today, cash in hand, and was then informed that I would also have to pay over $200 in extra fees that I wasnt told about. Ive been a Verizon customer for over 6 years, and I cant believe there isnt anything that can be done...

Not worth a flip

Great service

Friendly staff quick wait times very efficient

Ms. Lori is AMAZING!!! I always enjoy it when shes working! My son lost his phone and she hooked is up with the best deal. We were in and out in a jiffy!!

Disappointed! Been customer since 2006 and they DID NOT honor there special on buy 1 get 1 free for the Galaxy S9. They said the offer expired BUT COMMERCIALS WERE ADVERTISING IT ON TV! My opinion is FALSE ADVERTISING!

I go this place because is where I receive better service

Only Verizon store we go to! Always friendly employees! Very informative of products! Wont go anywhere else!

Teated me with respect help .me with what I had to get done

Great customer service and support

Thomas was Amazing. He was professional, polite,knowledgeable. Congratulations for hiring a Vet. My husband was in for 25 years. Its a pleasure to deal with another Vet. Thanks Verizon!!!

Ordered my phone online and selected in store pick up. I was in and out of the store in 5 minutes two hours after ordering. Highly recommend.

The sales person was friendly and knowledgeable but piled on two bundle packages at the end that I didn’t want. The paper receipt was hidden in the bag and I told the receipt was emailed. The over priced screen protectors were attached to the phones in the store so couldn’t be returned. Do not go to the Tullahoma store they will try and stuff your bill! Verizon customer service said this is a constant complaint for most stores and I should return to the store and complain. Fat chance of getting satisfaction.

No one to help!! Not worth a filp😡

I bought a s10 plus from shelbyville on the 17th of August then bought a note 10 plus 5g this past friday. The woman who helped me didnt ask if I wanted to return the s10 which I dont need. And now its 3 days after my return period. Im gonna be very upset if the shelbyville manager wont grant a refund extension

Was out of stock on every phone I was gonna get

Everyone is always very helpful and knowledgeable. For this area it offers the best phone service.

Much better than Shelbyville!

They continue to be above and beyond helpful thank you

I think the deals at the doing now is all set up to make it so that you have to keep buying new phones. The service is okay except for they didnt activate my phone or disabled my other one that I had to wait until I get home and make a call to get it activated. This is why I gave them three stars.

My husband and I canceled service with Verizon due to not offering promotions to existing customers EVER. So months after canceling service we received a bill after being told we owe no more. We contacted the Tullahoma office, which was very very rude, was not able to help at all. So hours of being on the phone we accomplished nothing. This was a mess up on Verizon and they took no responsibility for there actions. So never again will we go with Verizon service again.

Sales persons standing around and still had to be put on a list. Was told it wou not d be a while. Had to wait to tear himself from employees to just give me a place in line.If possible do what you want online. I walked out of the store.

Employees were great & no matter what you need they will find a way to do it

I went in not thinking and asked for a screen protector. They got me $50 one. They took it upon themselves to have a clown install it that was already doing two things. When he handed me my phone he said air pockets would go away in a day. But, by the second day the screen was already cracked and Im not young person at all. I dont mishandle my phones.

The people there are very helpful

We hate this place. Wish we had never got started getting phones here.Planned obsolescence seems to be the name of their game.Watch out for sales people trying to stick you with paying for unneeded accessories.Getting a new phone is always a pain. We always end up losing apps and data we had on old phones.This place, also, is very expensive.

Dont dare ask any questions about how your phone works and u will b ok. They dont know anything about the phones they sell. That is all they know, and still no knowledge. 😏

Great store great knowledgeable friendly service !!

Had a phone activated and accessories bought. Thomas was very helpful and patient. Thank you

Reps are very friendly, seem very knowledgeable and helped me transfer my data to new phone.

Corrie was Awesome! Fast, friendly, efficient service. All the employees were friendly and helpful to everyone that walked thru the door.I drove from Shelbyville specifically to Tullahoma location. Service is key! A couple of workers from Shelbyville could take notes.(What appeared to be a shift leader and then a bearded heavy set guy.)Kudos to the Tullahoma location!

Friendly staff quick to answer questions and get you outfitted with the perfect phone for you

Wait times are long

Its Verizon, the team is great but they can only do as much as cooperate allows

Very helpful. Happy with the results.

Fast friendly service!!!!👋👍🏼😃🐻

Great friendly staff had what I needed when I needed it.

Ok. slow service. Recommend going early in the mornings

They were so helpful and kind, not good with names but she was wonderful even gave me a hug before I left!

Away in the back lol took longer than usual but nice people

Customer service is so bad we got new phone for Christmas and the phone did not work right. We sent them back and they wanted me to pay a bill that was 701.00 .and we did not have the new phones .so I checked my email today and they want us to pay 1300 and some things dollars.

Very rude employees. Not friendly we have been here twice due to issues and been handed our phone back and said dont know what it is. 2nd time handed phone back and said we close at 8 and I have stuff to do. They have never resolved any issues and act like you are bothering them. We get more assistance from main verizion customer service and verizion in huntsville.

Wonderful know problems at all everything went great for me thats how I like things to go

My helper was EXCELLENT, professional, and friendly! Thank you, S.W.!

I cant even rate the experience we just had in trying to upgrade our phone. Sale associate was nt helpful & was very rude that we generally have great service that would be 5 star

Great place and nice people and they glad to help you !

Shayla is the Real Deal!! Very knowledgeable, caring, goes out if her way to make customers a priority!!!

Slow service. The rep said that the phone was active and it wasnt. Took 2 plus hours

Had sim card go bad, got it replaced no hassles