Great location and service! Alejandro L. was the agent who helped me get my AAA membership and my car insurance. He got me the best deal Ive ever had on a vehicle and was a pleasure to work with. I would happily work with this auto club again in the future.

Couldnt do what I needed done, so I was disappointed. The place is not bad but they need more people in front to help the people in line and get them to the right places they need to be.

Excellent customer service from the moment you walk in there smiling greeting you very helpful, to the point when youre called up to pay for your tags and in my case well Im mute so this really was an excellent experience .I love there patience and the customer service.The gentleman that help me with my tags was extraordinary for being so young can tell that he has respect and morals.I paid for my membership very understanding people and patient and very helpful I recommend this place their seats are far apart they have sanitizer and for what I saw, their constant cleaning their counters and its nice and fresh relaxing I went in after 1:30pm and I was not even there for 30 minutes.

Good investment to have yearly membership as it makes DMV visits easy. Staff was super helpful and pleasant.

From Cody Martin I had the most professional respected caring attention to take care of ALL of my concerns.He truly is an asociate that should be honored. He even asked me to wait in the office where it was cool, while he changed my car plates on my car.Your company is fortunate to have such a devoted employee. Contact me for more !!

Employees nice. Good parking. Relatively quick. Notary service present.

I like this location a lot! The staff here are really nice and helpful! The location is industrial so its nice not to be in a busy shopping center. I had a quick and efficient t experience here!

The lady at the front desk was great I was out of there in 10 minutes with my new tags the person who did my registration was very fast and efficient.

Member for over 40 years. Travel services amazing. Wouldnt use any other source.Always register my cars through them. Also have gotten passport photos there.Cant think of a better resource.Staff always friendly.Have used road side services with no issues as well.Nothing but positive comments from me.

AAA helped me transfer title of a vehicle in about 20 minutes total time, including a short 5 minute wait. Very happy with my experience.

Ive always enjoyed going to the auto club in Irvine. Their customer service is excellent and they move their clients very well.

Been going to this beautiful place for years because of excellent food and happy servers. The best!

I had a very satisfying experience with AAA today. I stopped in to pay my registration, and inquired about car insurance rates, and surprisingly....I saved $800.00 yr. by switching companies.AAA is truly a top shelf, customer service company

At first I was not too pleased when I arrived soon after they opened and a man came to the from door and told me to wait outside... Then he screened me before entering and instructed me to go to a specific window for DMV services so it turned out to be a safe and relatively quick visit. So overall a good experience, beyond the initial greeting.

The workers are fast, professional, and dont act like robots reading a script.

Pretty decent speed in & out this trip.

Love the fact that you can do DMV processes here

Great accessible location! Fulfill your DMV needs without the waiting of long lines. AAA is an amazing auto club!

Excellent Service Rep who goes the extra mile to be completely helpful. Highly Recommend.Susan BustillosInsurance Service Rep13331 Jamboree RdTustin, CA. 92782

I had to go switch some plates for my new car. AAA followed by all of the guidelines Covid put in place, but still kept their excellent customer service. It may have even been better than before. You checked in first and they had a woman “quarter backing” to make sure you had everything you needed before waiting in line. This was extremely helpful. She brought me all of the forms I needed so I was ready when it was my turn. The other girl who helped me was really nice and fast at the transaction. They have my 5 year old some kids maps so he stayed entertained the whole time. I’m always impressed at AAA service, but this time really seemed above and beyond.

Great service. Super pleasant staff.

EXCEPTIONAL SERVICE. I had no idea how efficient this place was. Very pleasantly surprised. Cody Martin made this visit one of the best customer experiences I could ask for. Give this entire office a nice fat bonus!

Needed to register the car, 10 min. In and out. It would have taken 3x that time to just find parking at the DMV.Thank you AutoClub for being there

My Mom needed to get her new (disabled persons license plate). She had her doctors recommendation and filled out the paperwork required. There was a line to get waited on. They offered to bring her out a chair so she wouldnt have to stand. Once her turn was up.. we went inside and finished the details. The gentleman asked if we needed help putting on the new plates!He came out with the new plates and tools to exchange the plates out for us, and installed the new ones. It was done in a matter of minutes and we were on our way.P.S. - The gal who was out front, maintaining the wait line and double checking everyone had the correct paperwork etc... Was extremely nice as well.The staff at this AAA makes it almost painlesss.. We go here for our tags and anything else DMV related.A job well done.

Doors are now open with full service, but be prepared for lines and long wait times since occupancy is limited for social distancing purposes. DMV transactions can be handled without going inside, as long as you have paperwork on hand.Safety measures aside, service is reliable, accurate, and efficient.

Cuz of good place and good service mm. 👌

I always get good service from AAAThanks 👍

So I went to AAA today to get roadside assistance so I can start renewing my tags for my vehicle through them instead of going, or sending payments to the DMV. Very friendly from the beginning and the lady that help me outside due to covert 19 ask me what I was there for. I explain to her I wanted to get roadside assistance for the simple fact I want to renew my registration and get roadside assistance so I can go through them. She asked while I was there did I want to get a free quote on vehicle insurance.. I said sure why not. Set me up with the insurance agent by the name of Vu Tran. Let me tell you this guy is a great person and very helpful. From the start I felt very comfortable. By the end of our conversation I was signing up for a new insurance plan as well as rental insurance. Not only explained everything In detail, but saved me probably about $600 to $800 a year. What a great experience and thank you so much Vu Tran for being the biggest part of it.

Friendly staff, quick service and no line. Cheers!

2 people in front of me when I got there, less than 5 minute wait time to renew my registration on my vehicle.The receptionist and representatives that help me there are always courteous and friendly........A High 5 to AAA.

Quick and easy. This place is great to adjust insurance coverage with someone (in person!) or utilize their DMV registration services. Ive used their services here for vacation planning and even cheap movie tix when the theaters were open.

DMV wait was less than a minute.

Great help with notaries!

We have been with AAA for 20 years and went this week to the AAA on Jamboree in Tustin, CA to notarize a Living Trust. It was an awful experience. Our daughter and son-in-law were with us for the same reason, and we brought 2 witnesses, thinking wed need them. We were acknowledged at the door by Mariann, who brusquely asked us if we were all together and why we were there. Then she said they couldnt help us together, we had to sign one at a time so they could also help the people behind us in line. I asked if we could at least go in as couples to sign. She said no, and please leave the door area and go to the back and wait. I told her that we were there before anyone else in the line and wanted them to help us as couples. She was so rude that all of us were put off by her. Then Judy, the notary came out to back her up. She also was abrupt and rude, as she told me that I never called their office--must have gotten the general AAA line. We went through the process which took 1 1/2 hours, because we needed a notary and our Plus membership got us a discount we couldnt get anywhere else, but it will be because I cannot find another AAA office that I would ever go back there!

Because they did not know what they were doing, I had to wait in 4 lines. One twice.They are horrible on customer service.

Great service! Answered all my questions.

Very fast service and they were very helpful.

Everything went pretty smooth. They took my 💰 no questions asked. Ins, towing, registration 3 for 3..there was a line. Everyone wore masks and stayed apart.

Nothing new to report. As always...I received amazing customer service

Nice and friendly fellows. Job done quick and efficiently, they had all covd-19 precautions for your safe!

Seemless process. Great staff.

Super helpful! Especially agent Vu Tran, who helped us with our homeowners insurance.

Hard to get a live person on the phone. Useless

They are great!! I have everything through them, car, house and life insurance. This is my 23+ years with them.

Wasnt crowded and was able to renew my registration within 10 minutes.

Excellent service... excellent products... planned my vacation with a trip ticket...

Santa Ana office computers down for 2 weeks need to go to Irvine to have my business taken care of I was in there for 10 minutes to get my registration done

I love coming here instead of dmv

Went in for DMV service of renewing my registration. With renewal notice, membership card, and cash in hand, my wait was short, my visit was covid-safe, and I was in and out in just a few minutes with friendly service.

Rob Sara was very helpful and nice. On a scale from 1 to 10 he gave us a 20 service! Definitely recommend coming here!

Love this place. Very helpful and nice staff.

Best customer service so far I have seen. Vartan helps me out lot by explaining insurance policy and giving higher priority to me as a customer. I really really appreciate his help.

Always A-1 service. Great company to have taking care of my family 🙏

This was an awesome visit. They were very cautious and careful about Covid protocols. They were efficient and provided excellent customer service. I would definitely go to this AAA again for my DMV needs and other business.

They’re awesome and attentive. AAA always comes in clutch.

Fast service very nice staff

Great service..been with them for 25yrs..Loan who is agent was superb

Julie was so helpful and Professional when setting up my travel arrangements. Outstanding customer service!

My husband and I went in for notary services, very helpful people. Many windows were open for services, we got in right away.

Ive had to go to AAA in Tustin a few times to transfer the title of my car and I had hands-down the best experience with Sherry Pillarella. She was so nice, caring and answered all of questions so patiently. I just want to give a shout out to Sherry at this location! She is extremely thorough and handled the entire transaction so well. She made me feel really comfortable and I appreciate her taking her job seriously and handling it all with such grace - especially during these hard times. Sherry- youre the best! I’ll definitely recommend her services to my friends and Ill be back for any of my other AAA services needs!!

I just ran in to get a DMV booklet and they were quick to give me one and very safe regarding covid guidelines.

Came in for maps and guide books for a road trip. Was in and out in just a few minutes with all the things we needed!

Always a pleasure to go in there and handle my business about my car the always professional and if it was like a store I would go in there all the time just to buy groceries

Easy to still pay for my DMV tags. Good safety precautions in place inside and outside of the office. Friendly customer service.

We had a wonderful experience with 2 different tow truck drivers we had to have it towed to our home then in the morning towed to our mechanic they were wonderful during a very stressful time one was hector the othe was vize i believe was his name they were both great guys ill be recommending AAA even more because of them great service they were with elite towing i believe through AAA

Very safe space with COVID-19 protocalls. In and out in about 5 mins getting my car registration.

Very disappointed with the service I received the other day at this location. I don’t need to go into the details but basically I was treated like I was at the DMV. I do not pay for a AAA membership for DMV disrespect and attitude!! The guy helping me was rude and did not help with the registration info I needed. I left this AAA frustrated and almost turned around to speak with the branch manager. Instead I came home but still frustrated with my experience I called AAA. As usual on the phone hotline they were very helpful and gave me the direct number to the branch manager. I called the branch manager left a message and never received a return call??They must know they have a problem with the employee I delt with? Not sure as I never was able to speak with the manager. A couple days later I went to the AAA in LAGUNA Hills. At this location I was treated respectfully and was given the information I needed to move forward with my vehicle registration. AAA almost lost me as a customer over the experience I received at this Irvine location.

It appears AAA has worked very diligently to create an environment and methodologies to keep their employees and customers safe during the pandemic. You can be waited on without every entering the building. And the customer service was very good.

Great experience everytime I go to this office .. Great people well organized office in this hard times.. love the easy and fast service

Excellent service. Very helpful.

Staff at this location is not helpful. Helping customers seems to be a bother. They focus on what they cant do versus trying to be helpful.

It was a great experience walk in and out with my registration two vehicles not even 10 minutes

Rob is great!! I would really recommend him if your planning on joining AAA.

I tried to call with a car registration question to avoid coming into an office unnecessarily. Instead of a person when selecting DMV services, a message about being short staffed due to COVID but that offices were OPEN. Does anyone else sense the incongruity here? What am I paying membership for? Hint: select insurance services. Since there cold be revenue there a live person will pick up.

Friendly people. Come here. Eschew the DMV.

Good and knowlahable staff.

It’s mandatory to have a membership to have insurance... but when you cancel everything including home and auto... they will keep auto charging you for your membership. Then when you call, they make you feel like it’s your fault lol...

Everyone is so nice I was in and out for DMV renewal at the moment they are only taking cash and check for the DMV services.

In and out in about 15 minutes. Got my registration done.

Very convenient

Pays for itself many times over. The staff here is always helpful and efficient.

Easiest car registration and title ever!

Very efficient and friendly.

AAA IS THE BEST!

I paid my registration fees and they took my payment via check and asked me to come back after the car was insured to show proof to the DMV which I did so. After coming back they said they cannot give me my sticker because the person on the registration was not a member. A different office had already reviewed everything and stated it was OK for me to proceed with the transaction since I am a member so now I have to drive back all the way to the city of San Clemente to pick up my sticker plate. The manager was involved and still turned me down

Both the agent who helped me get a new membership and the person that helped with my DMV issue were helpful and wonderful people. Even the lady sitting at the check in table was friendly.

Operates very well during the Covid. Safety check and hand sanitizer everywhere

Short lines and great customer service. The lady who I got to help me with my handicap parking placard was so helpful. The customer service that she gave me was above and beyond what she needed to and I cannot tell you how much I appreciate it. Its people like her that make doing stuff like going to AAA or DMV not so unpleasant!

Helpful, friendly, quick, and professional! Thank you all for your hard work in a tough time.

Hardly mo one there. Renewal went very quickly.

I want to thank Ken my agent for helping me save money. He was very professional, friendly and I was very satisfied with the service.I came in to add another person into my policy and he was very thorough with everything. I saved good money.

I went in to pay my car registration. It took all of 5 to 10 minutes. It was very quick and easy. The staff was friendly and helpful in the Huntington Beach office.

Helpful people and some maps

Fast and easy

Great place to get ALL you may need for your automobile!

Rob Sara is professional and courteous. Check in staff was unfriendly.

Fast, friendly and way better than the DMV

Great experience. They were helpful and attentive.

Awesome service, great attitude and very courteous.

Happy they were open to pay my car registration.