I have nothing but great words for this dealer and there awesome staff. Been trying to get my hands on a new 2021 escalade for over 3 months. Tried all the mayor online sites and even went to 4 Cadillac dealers but no luck. Not only the rest of the dealers have a higher mark up on the escalades but did not bothered to contact me back . Gregory which is a sales person at Tustin Cadillac was on it and kept me updated with any new inventory via text msg and emails. And that my friend is great service. Not only that but was of such great help guiding me into qualifying for the car . Of all vehicles i bought from other Dealers, hands down this has been my best experienced so far. Sales persons, financed managers keep up the great work, no wonder you guys sell like crazy. Thanks to them, today i drove off with the vehicle i wanted. Who ever is reading this and are like me that take reviews serious, Tustin Cadillac is the best! You wont be disappointed. Definitely Recommending to friends and family.

Tustin Cadillac is THE place to go!! I was able to get the best deal in the area because their premium is a fraction of everywhere else I’ve shopped at. Gregory was super welcoming and made the process extremely easy and quick!

Service was the best I have ever received from a dealer. Quick, painless, and super responsive. Could not be better. Thanks Tustin Cadillac!

Gregory and Jimmie were very accommodating and did a great job explaining everything we needed to know about our trade-in and used Escalade we purchased. The fact that they only deal with Cadillacs made things simpler and why we feel they can provide such great service

I had already purchased my pre-owned car in Tustin Cadillac 2 weeks ago. The car is awesome, and their services were good and made me feel comfortable.Coming from Santa Barbara down to the LA area, I wanted to purchase a Q50S. I searched on Autotrader and went for the test drive in many dealerships. Tustin Cadillac was the last dealership I went to, and I finally fulfilled my goal there. Before coming to Tustin Cadillac, I was not satisfied with other dealers either by their bad attitude or inaccurate descriptions. With a sense of disappointment, I made a quick appointment with Tustin Cadillac. The sales Greg greeted me and my friend with a warm smile, and after he drove the car out for our inspection, we were surprised that the car looked much newer than in the pictures! I then checked the interior and the mechanics and was satisfied. We even asked to lift the car to check the chassis, and Greg was still very patient to fulfill our inquiry.The descriptions were accurate, and the conditions of the car were even better than the descriptions! Hence, after the test drive, I made business with them, not to mention that I was satisfied with the process of signing the contract.Overall, they are professional, efficient, and patient to the customer. I highly recommend this dealership and appreciate Greg for answering my questions.

I drop my car in for an oil change on 5/14 at 8:30am with Ruben. Upon my return my cars check engine light came on. During the visual inspection I requested them to check out a small sound coming from belts. As the car returned it died and wouldn’t start. I was told I need an alternator but was unclear why the would have died in their possession. I spoke to a manager and was dismissed when addressing the circumstances. I was forced to fix repairs at the shop and given a loaner. On 5/18 when I returned for pick up my cars sunroof was tampered with and broken. It wouldn’t not open or respond to the switch at all. I’ve had no issues before leaving the vehicle on 5/14. I was told I have to get my car diagnosed because they weren’t at fault. I ask for the general managers information to file a complaint but was denied. This is experience was very disheartening as I anticipated to be provided great service and now have to make unnecessary costly repairs.

Finally…A pleasure to buy a car! The sales and finance team were excellent and very attentive to what I was looking for. I’m looking forward to a long term relationship with Tustin Cadillac!

Could not make a deal. Guess they dont want our business. Firm on sticker price with additional dealer mark up.

Service advisor walked past me twice without asking what I needed or even saying good morning. Doesnt see like premium service for a so called premium establishment.

We purchased a new Escalade here and the sales team were very professional and made the process very easy for us. They were fair with the pricing and took literally half a day to walk us through all the controls as it is quite a fancy ride! I would definitely recommend them.

Called to try and make a deal on a lexus in there inventory.( I live in Nevada ) Requested to have the vehicle wholesaled to a nevada dealer at ASKING PRICE to utilize a Nevada trade in tax credit. Jimmy the GSM said no, that he had 10 leads on the vehicle and to call back Monday(essentially saying nah well work others first lol).No attempt to earn my business otherwise, no attempt to give me a value on my trade, to do the deal locally, nothing. Seems this dealer would rather roll the dice on the 10 other leads potentially buying, than work with me whose buying today! Your loss Tustin Cadillac!

I was impressed with Tustin Cadillac great service !!! I had the best Service Advisor Ruben Regalado !!! He was great and everything was done on time .Thank you so much Ruben for your excellent Customer Servise !!!

I was shopping different stores for escalade for couple of months and wasnt getting much proper help and straight answers on prices etc.Mr Peter Ngo the General Mgr of store sent me a email asking if i have been helped and if i had any questions. I was not only impressed him reaching out to me, he also put his sales mgr to assist me which was done in timely matter. Roy lester then reached out and provided me with proper unit and pricing. He assigned a sales person Gregor gonzales to prepare and delever the unit to me. Their finance mgr had access to all banks and made my day with her excellent communication.Wow wow wowIf you care about process and communication then this is your store. One of a kind. I recommend this to all my friends and family. Thank you

I came here and Ruben Regalado and the mechanic Ruben was very very helpful and got me in and out within an hour. Ill be coming back for future repairs

Amazing customer service and the process was super easy to lease my beautiful 2021 Cadillac SUV with all of the bells & whistles I wanted and Im OBSESSED with it!!! Im super picky and get a little crazy about making big purchases so shout out to Damien & Jimmy who kept me sane and happy and Richard for making the paperwork easy! I cant stop walking out to look at my new car.....again Im obsessed (and so are my friends)😜

Ruben, Todd and Mike are above and beyond in their professionalism and excellent customer service! They truly took care of all my concerns and were very accommodating making sure I was a satisfied customer. Even weeks after I had my car serviced and went back over an issue, they easily took care of it without any issue. My experience with the Service Dept was great! Hats off to these 3 hard working gentlemen! They make the service department look good. 😊

Buyer be aware. If they tell you something make sure you get it in writing as they don’t honor their prices and give you lame excuses. I’m better off driving the additional distance and going somewhere else.

The tustin Cadillac service team handled the service of my 2021 Cadillac Escalade promplty, and professionally, by far the best cadillac dealer!!!!

Nice selection of vehicles. Jennifer was my sales associate and she is very professional

Great customer service! Came in for an oil change and replacement battery. I had a stripped side post bolt that they placed for free. Much appreciation to Ruben the representative that supported through every moment.

If I could give zero stars I would. I have tried speaking with a manager since my encounter and have only been emailed once by an automated message. Absolutely terrible communication at the service department. Will NEVER give you a loaner car. Always say “we don’t have any available”. You better have another ride to work or whatever you may need a car for while it’s in service. My car was recently in and out of the service department for two weeks straight for an AIRBAG SENSOR. When I finally picked it up after being told it was “all good and ready to go” I was greeted with “we did not fix it, we could not get the part for you”. They specifically told me that they got the part and to bring it in to have it installed. Will no longer bring my business here.

Tustin Cadillac has an excellent sales and finance team who made leasing my new Cadillac effortless. I appreciate their keen attention to detail and am very excited about my new vehicle. I strongly recommend Tustin Cadillac to anyone looking for a new car!

Great place to buy a new Cadillac from! A+ service.

Great Customer Service in every department

I had no problem with sales time.But I had very bad experience with service department.Typical car dealer. SHAME ON TUSTIN CADILLAC.Next Day:I did appreciated service manager Miss. Sarahs phone call .She try her best she even offered complimentary visit to bring me back.Thank you Sarah.

Went in for a simple oil change and tire rotation. Was greeted by Rueben. Asked twice to confirm that the dealership knew I was waiting onsite. 3 hours went by and NO one followed up with me while employee after employee walked past me in the waiting area. As I sat and listened to the gentlemen at the parts department continuously burp out loud, with no regards to manners I went outside the get some air. After I realized my truck had been sitting in the back I approached another employee and asked if there was an update. He asked who had initially helped me, I said “Rueben” to which he replied “go figure”, “people’s kids these days”and laughed. Obviously, my truck had been ready for over an hour!! Worst customer service, lack of professionalism and poor basic manners. Will never use this dealership again! Good luck!

Fantastic customer service. Jeff is always great!

Professional, courteous, and helpdful. Ruben made it a pleasant experience!

This is our 2nd Escalade weve purchased through them and each time has been great!

Terrible terrible customer service. Starting off called at 8:30am when the business opened only to be told by the receptionist that no one was there yet. Interesting. Next dealt with Taylor the sales manager, told him about the vehicle I was looking at we went through the process of how to purchase, financing etc. He even sent me an email with paperwork to fill out for the dealership. Then spoke to Faye who PROMISED me the car had a Sold sticker and it would be waiting for me Friday. Telling me not to rush down on Friday because she wont be in until 10am... making it pretty clear she planned on seeing me Friday. Later that evening Taylor calls to say unfortunately they sold the car; when I let him know Faye already put a sold sticker so there must be a mistake his response was oh yeah I hate making these phone calls but its been sold. We actually dont hold used cars. This is complete news to me/ I wonder why he did not even he mentioned that earlier to give me a sense of urgency. When I ask to speak to someone else he forwards my call back to Faye! There literally is no sense of customer service at this dealership- honestly its shameful this is a prestigious car dealership. I would recommend anyone to just go to Carmax . Less shady people.

This dealership was super close to my dr so I made an appointment online and went after. Danielle helped me and she is so amazing! She made sure everything was addressed and that I was happy. Todd gave me a loaner car and he was just as amazing. They go above and beyond to make sure I was taken care of.

Awesome staff.

I would like to acknowledge Ruben and Ceasar professional Customer service ! Ruben and Ceasar are a great team together. I was completely taking care of. Everyone that approached me was very helpful and knowledgeable! Ruben and Ceasar thank you for the follow up and working with me to get my vehicle safely back on the road for my daughter and I. Also thank you todd, it was very pleasant and ease with you over the phone. Wishing the team here all the best!!!

Took my Escalade in for oil change and tire rotation. Service writers are very professional. Management took care of all issues. Highly recommend.

If you like American Cars, then this is the one for you

Buisness related visit. But always top notch service.

Love cadillac. Great service great cars.

My experience here, like many other Cadillac dealerships, had been pleasant. The service center staff were kind and attentive. It is a little bit more expensive than other Cadillac dealerships Ive been to, but Im confident that is just due to regional price differences. The auto mall, where it is, is also kind of interesting if you are a car person. Overall I definitely recommend the service center it if you want quality service.

Bought a new CT4 this weekend. However be careful when you trade in. They dont tell you the trade in was so much and just add to the finance of the car. I just saw it when I started signing papers. Also Cadillac does not offer maintenance any more, you have to buy it.

Always great service experience at Tustin Cadillac. Ive owned my 2014 ELR for five years, and Tustin Cadillac has maintained my car to perfection. It still looks showroom brand new. Thank you!

I came here and got a lovely Cadillac

Josh was very friendly and answered all our questions. Better service than Lexus

Tustin Cadillac has been very good for service on my SRX. the service advisor Jeff is very knowledgeable and gets the repairs correct the first time. Reception on arrival was fantastic.

Love this place

Got our new Cadillac today. Love it

Im a disabled veteran, I purchased a car from this dealership February 2020, when the car was delivered, it was missing the navigation fin. I sent pictures to the General manager and he told me that he would get it fixed. So I went to a dealership here(where I live) and got a quote and sent it back to the manager at Tiscan Cadillac and now hes not answering my calls nor texts. I honestly think this is not the way to do business. Hopefully this post will reach someone in a higher position to help me.But right now Im not satisfied with the customer service I was provided.

Salesman Josh was very knowledgeable about his product and very helpful. If you are looking for a new Cadillac, this is the place to go!

I got test drive by JAY and he was very very nice guy.

The bar for Luxury car dealers in Southern California is pretty high. I was looking for a car with a specific interior color and a couple key options. Tustin is the closest Cadillac dealership and I shopped them first. Ralph (sales) demonstrated several cars to me and more than earned the sale. Unfortunately they didnt have the right car. After searching several Cadillac dealerships it was clear they were all pretty good but I couldnt find the right car and bought something else. It didnt take long to realize I should have bought a Cadillac so I called Ralph and headed back to the dealership. Again the service was excellent and I bought a Cadillac. The entire transaction was transparent, fair, and honest. Renee and Arnie were very helpful and all the paperwork was correct the first time! After experiencing excellent customer service at several luxury car dealerships Tustin Cadillac showed me they are the best.

My appointment was wonderful and Kevin makes sure to answer all my questions. My only complaint was with the appointment setter online. I wish it had told me at least a range on pricing because I had no idea how much it would cost and when it sent my final reminder it said with any agent. Emails I had received up until then said Kevins name on them and the last one didnt. I also took advantage of the shuttle and it great. Thank again.

Thomas and Taylor were amazing. Great senses of humor and very knowledgeable about the cars in their lot.

Was helped by Todd he was awesome thanks Todd your great

They treated my with respect

Nice people, nice place...Too bad they presented a poor open house recently. They seemed to take helpful advice well...so I guess well see is the proper rating presently.

Just bought a brand new 2019 Cadillac Escalade ESV. A Sweet ride for a really great deal. Fred Gil was Awesome and assisted by Tony his manager, Faye in Finance & a very kind/caring & friendly staff. A WAY better experience then at Allen. We highly recommend checking out Tustin Cadillac. They have a large selection and Tony needs to move some cars. He is ready to make a deal.

I was thoroughly informed as to timeline and expense in regards to my cars repair. The car was ready when I was told it would be and the expense was less than estimated (Who doesnt like that?!) Each member I encountered was friendly and courteous.

Matt was great, start to finish. He exceeded my expectations - everything was handled at top level. Will always bring my car here!

I called to setup a pre purchase inspection for a car I found. I got transferred 3 times then the guy told me hed call me back right away. Some time goes by with no call, so I callback and theyre screening my calls... Unbelievable. Calling from my girlfriends number and they picked up right away.What kind of business is this? Insane.

One of the service advisors was pretty rude and clearly did not want to deal with me. Parts department was good though. Perhaps Cadillac should work on their attitudes.

Excellent A+ Service.

The staff at the dealership were very knowledgeable. They presented the offer price accurately and did not pressure us in any way. They were patient. We had to drive 350 miles from Mammoth Lakes to Tustin to complete the purchase the same day. They waited for us. They gave us a complete orientation to the cars equipment and stayed passed the normal closing to complete the final paperwork. The car was prepped and the information was already in the computer to generate the purchase contract, etc. We were impressed! We have bought many cars from different dealerships. This was our best experience.

Helpful staff worked with me to a satisfactory solution to my challenges. I appreciate their excellent service and professionalism. If you want to buy a Cadillac or get it serviced this is the place to go.

Always a great experience at Tustin Cadillac. Exceptional service team.

I purchased the the VW passat r line yesterday and Im so happy with it. The best experience ever. Very professional friendly nice team. Everything was so quick and smooth.... Thank you guys so much. Definitely going back for my next car and will recommend to all my friends and family members.

I asked for new tires be put on the vehicle when it was in for service. Tustin Cadillac put on a different brand/model of tires on the front of my car without even asking me. Then they returned the car without my expensive (V Branded) valve stem covers. For a high end dealer I am not impressed. The chances of my wife or myself buying another Cadillac has been ruined by the dealer service model.

I make the drive from riverside and enjoy the toll roads and have a fun time cruising out to Tustin to get the proper service one should expect when owning a Cadillac. Being offered a brand new loaner car every time makes the experience fun and new every time. I appreciate Ernie, Rob and Jeff for their efforts and attention to detail each time I am there for service. Thanks again!

Have yet to have any problems with serviced items. Accurate cost estimates, accurate time estimates, and always accommodating to requests. Expert service.

Theyll treat you like family. Best dealership experience Ive ever had.

Here for service! They make it extremely easy, and give great reasons to be a repeat customer!

Service guy tried to change his quoted price and over charge me. Didnt appreciate that but it didnt work. Other than that part of the experience this dealership was great.

First let me say That I have not purchased a car from this dealership but Richard as a salesman had better product knowledge then another Cadillac dealership in the area and although we couldnt reach a deal I was blown away by the level of courtesy and professionalism I was shown by him and Arnie the sales manager. It was a what can we do to Help you attitude. As opposed to grind you into a car you kind of like that you find at most dealerships. I received what I thought was an automated email from the general store manager I responded with a courtesy thank you and saying how pleased I was with the service and he reached out to me on a Sunday afternoon to go over my experience and how it was. That personal communication is very hard to find these days. Thank you for providing that level of professionalism and customer service even though I didnt purchase one of your vehicles.

Bought my CTS from here and had a great experience. Sales guy was not pushy at all and I feel I got a great deal! Service has also been great, the few times I have taken the car in for service I have received it back very promptly. They have earned my business!

Nice customer service and good waiting area. Service was done in timely manner.

Matt was great, communicated consistently and delivered as promised and even though my online appointment did not register, he was able to take me in and get me into a loaner car for the day.

Great customer support team. Always deliver and on time, unless there is a part delay. But they are very accommodating.

Got my car back after having it serviced and have a large dent in the door that was definitely not there before. Sadly, I did not notice this until the next day and by then my wife and I moved out of state. Very disappointed

Ron Sullivan is a great guy have purchased at least 3 Cadillacs from Ron over the years. Always treated fairly and no pressure best dealer we have ever delt with and Cadillac has the best policys and really appreciate their customers. Thanks Tustin Cadillac, Thanks Ron😀

Literally Cadillac is exceptional car.

Great service. Staff helpful. Great waiting atea

Robert at service was great! Been there twice for issues in my brand new escalade 😒 and they’ve been able to take care of it with in a couple of days. Putting me in an loaner escalade of course.

Ive never seen so wonderfull cars like Cadillac. Powerfull. The employes here até the best

Michelle helped us with our XT4 test drive and was a great experience!

I had my two year old escalade detailed and it came back with nasty paint damage. I now have to take time out of my day to return the car to get fixed. I personally am very busy and dont have time to do things twice.Pete spielman

Everyone at the Tustin Dealership gave me superb customer service.

Love Tustin Cadillac and my new car. Great service and friendly people.

Mesmerized by the lack of customer service!I felt like dealing with a bully sales guy (George) from a shady used car dealership.I am looking for a new car and I want a specific model (a basic one without all the gadgets that I dont need).After spending reasonable time looking vehicles with different trims, colors and more expensive of the one I want. George, back in the show room basically said we dont sell that version its either the luxury version or go somewhere else and walked away!What a cheap sales tactic, he didnt even offer to look any other dealer to get the business.Beyond belief!!!

Jim took really good care of me and kept me informed on my the status of my car. Thank you.

For the times weve brought our SRX into Tustin Cadillac, I can say it has been poor service, maybe we got spoiled when we had the BMWs from Crevier. When the car comes back from Crevier, it is washed and vacuumed, plus they offer you bottled water, but not Tustin Cadillac. Yes, Tustin Cadillac provided a loaner car while our SRX was in the shop, but so does every high end dealership. $500 in parts/service and get our car back without a wash, time to consider going back to BMW when we trade in

Got me in right away - they had my tire replacement in stock (blew out a new tire :( ) But they had it and replaced it quickly plus washed my car getting me back on the road.

Extremely disappointed with the lack of customer service that was once there. It was the reason for driving 240 miles round trip for service. I can tell you we will not be doing that anymore. Prices for repair quoted unreasonably high and failure to correct a leak not present until vehicle was serviced by you. Goodbye

Ron and Tony were awesome

They work real hard to make sure their service is complete. They also give new loaner cars -very nice

They always take good care of me and my vehicle here!

Easy and straight forward sales experience! Highly recommended!

Really nest place and superb staff and management!

Go to suburban Cadillac in Costa Mesa 10/10 customer service

The Sirius XM radio lost all of the stations. The XM tech support told me to bring the car into the dealer to have the radio hard reset. The service people at Tustin Cadillac did this quickly and it fixed the problem. Excellent service!

Tustin Cadillac is great! Such a quick and easy buying experience!

Paul in Internet sales was very professional, and his support staff was bonus! The SRX, terms and sale price was exactly what we wanted. It was a pleasure doing business with Tustin Cadillac.

I have already filled out two surveys for this visit. I really dont want totype it all out again. The service rep was rude and condescending. I was not impressed at all. All my previous experiences there have been great.