We purchased another Mazda from Jim Feinstein at Tustin Patterson Mazda. Jim is the BEST. Besides being super friendly, courteous and professional, he gets the job done. Jim finds out your needs, preferences, budget and expectations. Then he checks off each box, ALWAYS exceeding expectations. A transparent, pleasant customer experience. No surprises. Patterson Mazda is ELITE. You get the sense everyone at the dealership enjoys their job and that taking care of the customer are their #1, 2, and 3 priorities. Thank you Jim and John Patterson!

Wow, first I will start by saying what a great experience I had tonight... all thanks to Charles (Chuck). My mom and I first walked into Toyota and was very disappointed. Not only were they way too expensive, their service was extremely disappointing and inattentive. We decided lets try out Mazda. We didnt have an appointment and it was close to closing time. Thats when we met Charles. GREAT attitude, very helpful and all around an amazing human. We got a way lower rate than what Toyota was offering, great car and I couldnt happier. Great company and staff. Not often do you leave a dealership and immediately tell your closest family and friends about your experience and the impact a sales person has on your life. However, I have done just that. Yes, I love my car. Its beautiful. But Charles made this experience special. I will now ALWAYS recommend anyone to check out Mazda especially Tustin Mazda. I will definitely be back.

It’s not often you feel compelled to review a car dealership, but Tustin Mazda is not your run of the mill dealership. They went above and beyond to make me feel comfortable, never trying to convince me out of what I was originally there for, and delivering the most seamless and pain free experience I’ve ever had when buying a car. After an unsavory experience at another dealership, Jim was able to see me on short notice and got me into the exact vehicle I was looking for to surprise my mom and into a test drive just shortly after arriving. Lori in finance is also a treasure, and helped make this the easiest big-expense I’ve ever done.If you need a new car, and you value your time and experience, come see Jim (and eventually Lori) at Tustin Mazda!

Ive never had a more positive car buying experience and my family has been through A LOT of cars. Jim F. was everything I could of hoped for in a car buying experience. Friendly, EXTREMELY knowledgable, and made me feel extra confident and safe in my decision to purchase a car with Tustin Mazda knowing I would be taken care of well after I drove off the lot! Thanks Jim!

Jim Feinstein at Tustin Mazda exceed all my expectations. Once I decided I wanted a Mazda CX 5 I reached out to him and we set up a time last Friday to talk on the phone. Jim spent about 20 minutes asking me about the vehicle I was considering, trim level, color, price range, must have options as well as just a general conversation about how we plan on using the vehicle. All without any sales pressure.I made plans to drive down to Southern California from Central California last Sunday. During the drive Jim called me twice as he was working on finding the perfect vehicle even before I got on the lot.Now Im aware that the pandemic has affected inventory across the board so even after looking at the Tustin Mazda website I was ready to compromise on trim level and options I wanted, or the color my wife wanted, in order to stay within my price range. Jim kept me informed via email and texting throughout the day as he was searching for the CX 5 he thought was a good match. He called me about 2 hours into my drive and had found what sounded like exactly what I wanted. He even gave me the price on the phone which, I knew from my research, was a fair deal. When I arrived I wasnt passed off to another salesman. He never had to go check with the manager. I gave him a copy of my License and insurance and he got to work. Before I could even download the Mazda app to my phone I was in financing signing docs. No crazy fees, No added protection packages, and especially no (pandemic) market adjustments. He found me the perfect car! I got the color my wife wanted, the options I wanted (Bose stereo) plus a cpl I wasnt even considering. I couldnt be happier unless I had won the car in a contest. Best car purchasing experience Ive had.

The employee Chance at Tustin Mazda had the confidence and patience to walk me through purchasing my first car. This was a big investment for me and I felt he took the time to ask me the right questions, look for the best options, and overall walk me through the process of finding what car was right for me. After sitting down with Chance and going on a test drive I felt like I had the knowledge and comfort to truly enjoy every aspect of my new 2021 Mazda 3 Hatchback. I am so happy that I was taken care of from start to finish and can’t thank Chance enough for being such an understanding and genuine employee. His customer service was outstanding and his positive attitude was contagious. In the future if anyone ask for information on purchasing a used or new car I would lead them directly to Chance and know that they would be in good hands!

Victor was excellent at the sales lot. He found us exactly the car we needed at a decent price, for the times. We got there and told him what we were looking for. He got it right on the first try. We ended up buying the car right then and there. Thanks to the whole crew there, the manager helped with getting the financing going and the finance manager to finalize the deal. My daughter is very happy with the car. Thanks Tustin Mazda.

I brought my 2018 Mazda 3 Hatchback here for a quick vehicle inspection and Oil Change, and to get a key programmed for my car. Dylan was excellent and was able to get my car back to me with everything done in a short amount of time. Dylan was kind enough to explain exactly what they had done with the car and what was on each paper I was signing, and answered several of my other questions that were less relevant.

Jim Feinstein is absolutely the best new car salesperson that I’ve ever experienced.His warm, caring, and witty personality is only surpassed by his knowledge of the Mazda product line.His straight forward approach and off the charts listening skills are so refreshing!Honestly, it’s like buying a vehicle from one of your close friends!Tustin Mazda is an amazing New Car Dealership! The entire staff treats you like family and go out of their way to make your experience delightful!I highly recommend both Jim and Tustin Mazda!

This message is for the whole crew from inside service and out well organized guys and love the atmosphere there great vibes.Thanks Alot Damian E.continue with the great work and thanks for asap fix A+ will purchase here in the future.

Tustin Mazda is top notch! Ive bought 3 cars there. Both sales and service are excellent.

Random acts of kindness. On my way to Disneyland with my two year old I had my tire blow out on the freeway, and was stranded in front of the Tustin Mazda. AAA came and told me my spare tire would not work. It was after 6pm and no where was open. One of the salesman (Jerry) brought us water and tried to assist us to find solutions. He then took the tire to one of the technicians and was able to fix the spare tire for us! Thank you so much, we are so grateful for this random act of kindness! Thank you for saving my son’s trip to Disney!

I have bought several cars from Jim I Tustin Mazda and each time the experience has just gotten better and better. Can’t imagine ever buying a car in the future that wouldn’t be from Jim. He’s the best and he values your time and does his best to get you in and out as quickly as possible

Great experience at Tustin Mazda with Jimmy Feinstein and team. They made the process as simple as possible from start to finish I felt like I was in good hands throughout. Jimmy helped me facilitate getting my front window tinted and walked me through all the features of the vehicle, I couldnt have asked for a better experience. I will go out of my way to purchase with such a quality experience.

Even though I had purchased several cars through Tustin Mazda over the years, times are a little tighter and I was considering a used Mazda3. Unfortunately, Tustin Mazda didnt have what I was initially looking seeking. But I happened to find a used Mazda3 at another dealership. Jimmy at Tustin Mazda spend a bunch of time going over the specs of the other car and even suggested that I go ahead and purchase the other vehicle. 0 pressure whatsoever. However, when I started doing the math, I realized that a used Mazda3 with 106,000 miles for $11k didnt feel right. So I asked Jimmy to run some numbers. Ultimately, we ended up with a brand new 2021 Mazda3. Again, there was no pressure to transact with Tustin Mazda. But the deal seemed to make sense and Jimmy just gave me the space I needed to come around to my decision. The entire experience was efficient and easy. I remain ever so grateful to Jimmy as I purchased my 7th Mazda.

Terrific experience...very friendly, helpful, and knowledgeable staff. This dealership really cares about its customers. Highly recommend!

Jimmy and Debbie were lovely to work with, informative and I walked away with my dream car. Happy to have joined the Mazda family!

We just purchased our fifth vehicle from Tustin Mazda. It’s always a great experience working with Jim. He went above and beyond to make the experience easy and quick! Highly recommend!

Made the mistake of starting the process at another dealership and left in frustration. Came to Tustin Mazda at the suggestion of a friend. The best dealership experience I have had EVER. Start here and you will not be disappointed.

Friendly, low-key and informative salesperson made visiting a breeze!

Best car shopping experience I’ve ever had. Mazda’s product was better than the Toyota we looked for earlier that day and was at a better price. The dealership also went above and beyond to find exactly the right car ready for a test drive before we even showed up.

We had a fantastic time purchasing a new car at Tustin Mazda with Jim. Everything was very straightforward, smooth and he took the time to cover every aspect of the car and it’s’ features. Would highly recommend this dealership for all of your Mazda and car buying needs!

I cant even explain how amazing Jim and his team are. I initially contacted Jim because our lease was going to be ending in a couple months and I figured we could Upgrade to the newest model and have all the nice tech. I explained to Jim that we wanted a 2021 Black on Black Grand Touring CX-9. He told me hopefullyHe can find one. Amazingly He actually found one in Glendale a d he sent one of his workers to go get it and drive it all the way back to Tustin. He made sure that it was exactly what we wanted considering the shortage of new vehicles due to the chip shortage. On top of everything, Jim made sure that we did not go hungry considering we went straight to the dealer after work.I would absolutely definitely exponentially recommend Jim and his team at Tustin Mazda. I would go there again for our next vehicle.Thank you Jim and Team!

Went in with my fiancé for her first Mazda car and it was a smooth transaction. The salesman that helped us out was Chance and a pleasure to deal with. Chance was very easy going and engaging in a positive manner the whole time. He was never pushy to make a bigger sale. Definitely considering returning soon for a Mazda 3 for myself. Thanks Chance

Came in for an oil change, was taken in. Vehicle was taken for service: oil change, fluids checked, tires rotated. While waiting. Received a text with a link from Mazda.WOW, they took a video of the service inspection: showed the battery, air filter, brake pads, tire tread and under carriage of vehicle. Was impressive to see how/what they do for vehicle inspection instead of tell you at the end; they actually show you your vehicle and whether it is good or what issues it may have!Awesome job!!

Don’t trust their website where makes it look like you can purchase online or even reserve online. I went through the whole process, uploading drivers license and proof on insurance, and made an appointment to purchase it the next day. The salesman contacted me and confirmed the appointment. Then they sold it the next morning before we could get there. If they want to operate on a first come first served basis they should make that clear on their web site instead of tricking me into thinking that I was reserving a car.

Jim was absolutely fantastic! He helped me get the car I really wanted and the process was seamless. Would 100% recommend Tustin Mazda.

Brought my car here cause my connected services recall isnt working. The service team wasnt able to diagnose the issue and said they would call me to bring my car back in when they brought in a specialized mechanic. That was over 3 months ago, they lied to me and never brought anyone in. My car is still defective.

I would not recommend getting your car serviced here. Our experience purchasing the car was fine but the two visits since then to get our car serviced have left a lot to be desired and have convinced me to not come back. Both times, the service manager left me waiting way past the quoted amount of time and the second time I went in, there was mud spots all over the passenger side interior when they returned it to me! I had to clean my car when I got home because it was so bad. I went to Toyota for 3 years prior to going here and never had any problems.

Seamless purchase. Our experience was flawless. Right price, right color and great customer service.

We have a wonderful car buying experience with Jim. The process was quick and painless; from car selection to the paperwork signing. I highly recommend this dealership!

I had brought my new MX-5 for its first service and was immediately greeted in the drive by the nicest gentleman who then pointed me towards my service advisor, Damian l, who was very charming, relatable, and friendly to talk to. I didnt need very much work done with this visit but he went over it all with me anyways.I also received my inspection video from my tech, Eric who was very thorough of in showing me everything! I know how much extra work those videos can be to their day but believe it or not, we do appreciate it!Overall, a great service visit :)

Fantastic buying experience! Jim was incredibly helpful and responsive.

Car buying should always be this easy! Jim was great and made car buying so much fun. I was running a little bit late but he did not make me feel rushed at all. Jim went over all of the AMAZING features of the 2021 CX-5. He helped my set up MyMazda App and showed me ALL the things like their SkyActiv technology, CarPlay, AWD! This is how easy car buying should always be! Thank you Jim and the Mazda family for making my first Mazda experience a great one! I will be back!

I have been in a life rebuilding process over the last couple of years and was looking for a reasonably priced vehicle to help me move forward during this process. This was by far the best experience I have ever had. The car was better than advertised. The personal service was amazing. The sales process was simple and straight forward without any games. Finally they treated me with kindness, curtsy and respect in spite of my obvious limited means.

First time here and had to get a repair for a recall. The gentleman at the front was very kind and courteous, and walked me to Elle. I dropped my car off, they texted me when it was ready, and picked it up with no issues. Excellent customer service and would be happy to come back here again!! thank you!

Friendly not pushy at all.

Great service and very well taken care of by Josh. I will take my 1990 and 1992 Miata no where else!

1, very honest accountant. I had signed the higher cost lease as I was tired and needed to eat (Diabetic). Next morning inform them and they corrected to my satisfaction.2, Because of Pandemic car had less than 200 mile at the time of 6 mo. service. They provided a excellent service at no charge.3, My key was lost help me with the new key with a smile. Best experience with car dealers in 62 years ( I am 82) Dinesh Shah Irvine

Jacques Mosby took great care of us today. I couldnt be happier with my Tustin Mazda experience. Will definitely be going back.

Super friendly place. I had my oil change here...great service!

Worst dealership ever. The management only think of profit instead of paying attention to customer needs.

I recently purchased CX-5 from Tustin Mazda. I got connected to Larry as sales rep. for me. Very nice, up to the point and No sales technique. The best thing I liked was his clarity on details. Appreciate his help with this decision.

I had the best experience finding my new car, I was approached right away, shown around different cars, sales associate Nick Imada was extremely knowledgeable about Mazda’s, made it very easy for me to pick out my new vehicle thank you so much again I really appreciated your help. ✨

Id spoken with Chance for a while about what I would like to get in a car and he was beyond helpful and we figured out my maximum spending cap in no time. From there we kept in touch and he was always making sure I knew when they were receiving another batch of used cars so I could have a nice selection of them. It didnt matter, as the first car I saw in person was perfect for me because he knew exactly what I wanted and needed. The whole process was streamlined and simple and easy even though Ive never bought a car before.

Awesome dealership. Great staff very friendly and helpful not pushy at all.

I had very bad experience try to do business but they didnt respect my business even I had ready car loan ready

Very disappointed by my service today. I purchased both my car and my wifes car here in the last 4 years and always do our service here for both cars, but I will be taking my service elsewhere moving forward for both cars.I brought my CX-5 in for service because the automatic tailgate was not working. The diagnostic charge for this was $190, but the tech said the fee would go toward any repairs. I was later sent a video showing the mechanic testing the car battery and said it needs replacement. When the battery was reconnected, the video shows the tailgate working. Obviously there was nothing wrong with the tailgate and it was simply related to a low battery charge causing it to lose connection.The tech quoted me another $200, approximately, to replace the battery, on top of the $190 diagnostic. I declined the battery replacement because the $190 diagnostic fee should have been credited toward battery replacement, the actual repair that is needed. The tech texted me that the $190 covers the time to figure out the tailgate problem and make the adjustment to make the tailgate work again.At the dealership I told the tech all the mechanic did was disconnect the battery and the tech said no it was much more complicated the KAM system needed to be reset. I later googled how to reset the KAM and it says simply disconnect battery for 5 min. Basically I paid $190 for the mechanic to disconnect the battery for 5 min. I felt very MISLED AND OVERCHARGED! $190 down the drain! Honestly I dont know how they sleep at night knowing they charged someone $190 to disconnect the battery for 5 min for temporary fix.Sure enough the tailgate stopped working a few hours later so I replaced the battery myself to fix the problem they wanted to double charge me for. I am attaching a screenshot from another Mazda dealership website that states there are instances when the Mazda CX-5 liftgate hatch won’t open, most often due to a dead car battery so other customers can be informed and avoid my $190 disaster. Actually a $380 disaster because I had to buy a battery elsewhere in addition to the $190 fee Tustin Mazda charged me to disconnect the battery for 5 min.Tustin Mazda got greedy and now they lost a customer.

Greatest experience ever! We went to get informed about SUV and everything was explained to us very cristal clear. At the moment of the decision they were very patient with us and very helpful. The car itself its very good so far. Rossi our sellsmen was very patient, dedicated and nice to us, strongly recommend to get your mazda here!

Jim helped me turn a stressful day into a breeze! Thanks for the new car!

I had recently listed my 2018 Honda Accord for sale and was contacted by JD from Tustin Mazda. JD is a fun and professional individual who made the process easy, from seeing the car, to the offer and paper work. I would highly recommend him and this dealership to anyone who is looking to purchase or potentially sell their vehicle in an easy and caring environment.

I am very happy that we purchased our car here.We arrived on a Sunday and saw the cars, we already knew which model we wanted, since de begging Jason helped us, let us tried a car and he answered all our questions.I went to another dealer and felt like they didnt even tried to make a deal and that they were trying to sell the car they wanted and not what I wanted, also being a little persistent (which I dont like about sells).Jason was very nice and put all his effort helping us to have a deal on the price we could afford and the car we wanted, also the department of finances helped us obtaining all the documents we needed ...We talked about a deal un Thursday and on Friday we finally got our car. :)

Ive been coming to this location for all my services. Every time I have exceptional service. I have to applaud the entire staff because I have never had a bad experience. Friendly, attentive, and kind. They call on time, they always offer all their appropriate guest services. I love the video feature I had on my previous visit when I had my breaks done. I cant say enough great things about them. Today Damian was my service team member. He didn’t disappoint and provided excellent service. Thanks Damian. When I am ready for a new car I know where I am going.

With the help and guidance of Shaun I was able to lease my fourth vehicle with Tustin Mazda. Shaun has been my go to salesman since 2008. From the time I walked in the door he always addressed all my needs from the color, price and amount of space I needed for whatever stage in my life that I was in... From single gal in a Mazda 3 to a mommy on the go in a Mazda CX-5. He has made all experiences at Tustin Mazda fun, straight forward and memorable. For those looking for a hassle free salesman who makes you feel like your at home please go see Shaun.Thank you Shaun for making me feel like family!

As a single women I went in and did not want to be taken advantage of and I definitely was not. Larry was awesome and great at helping make sure it fit my specific needs, both financially and with what I was looking for in a new car. I was recommend to this dealership through a friend who also bought a new Mazda a few years back and every time I came with them to do routine maintenance on their car, the customer service has been top notch. I would highly recommend this dealership. Also, if you can, request Debbie in finance when you are doing your paper work. She is a DOLL! And I LOVE my new Mazda!

Tustin Mazda is a great dealership. No hassle, friendly, and efficient. Jeff in sales did an outstanding job, and the price for our 2017 certified Mazda 3 touring with UNDER 10,000 miles couldnt be beat.We recieved a basically new car at a fraction of the cost of new. Jeff was very accommodating and was a pleasure to deal with.. ...truly. If you ask for him, you will not be disappointed.Their finance department was able to beat my credit union rate which I also greatly appreciated. Great service there.Integrity and fair pricing on a GREAT car. What more could one want?

Charles Pelser was excellent. No pressure, he was friendly and very knowledgeable.

If u looking for car, ask Javier C., He will listen to your need and find best car for you!PS... He is NOT that most car sales will pushing or play sold out game.

We have purchased 2 cars from them (2019 & 2020) . They go above and beyond especially our sales person Josh Whelan and Service Rep Tony. Josh does what it takes to get you the best deal and Jefferson follows it up with excellent service.

Thank you.Victor was the best.Great customer service.I was hard buyer but he never gave up.Very satesfied.Love the car he sold me .Hes manger the French man was great when it came to close the deal.Louis GiraudMr Patterson introduce himsef That was very niceThank you GREATSALES TEAM

Awesome Mazda dealership! Excellent customer service, just as good if not better than Mercedes or BMW!

Got the best customer service from Nick imada and Jeff walker, they made the process very easy and got me what we wanted. Highly recommended to do business with Nick and his general manager Jeff.

Recently traded in my 2015 Mustang for a 2018 Mazda6 Signature and I’ve never had such a pleasant and seamless car-buying experience. I was in and out of there in 3 hours. Do your homework and go in prepared and you’ll also have a similar experience with this place. Entire staff is very easy to work with (my sales rep was Tyler) and they’re transparent, direct, and honest. Props to Mazda of Tustin and their ownership for providing such high-caliber customer service! Highly recommend!

I highly recommend the sale representative Jeffrey Lesniak. Hes been with Mazda for a while and he is a real car guy! He owned S2000 and Miata and understand your scenarios. Made an appointment, cars ready when I arrives. Test drived with a well designated path to enjoy the characteristic of new Mazda. Love it. After the 1st visit, No push, regular follow up. Very touchy and respective! Also shout out to my first contact Omar. He is also very professional. If I would like to keep the car for 5 yrs or longer, I definitely will buy the Mazda 3 2.5turbo. Same handling with my bimmer 2 series. The power is soft but Im pretty sure the after market will have sth very soon coz we are waiting for a speed 3 too long. I strongly recommend to deal with with this specific dealership. Quick and honest.

My lease was ending soon and my previous purchasing experience with Shaun had been excellent. So I dropped by and in a very reasonable amount of time drove off in a new 2018 CX-5.I love the car and I really love the great service I’ve recieved from the dealship. I’ve not had a single negative interaction with anyone on any visit. (They did all the service on my 2016 while I had it).Shaun is the rare automotive salesperson who actually listens to his customers and streamlined the process. I could lay out the numbers and each time he’s worked to match up a good fit to meet them. None of the silly back and forth games that can last hours, no “closer” coming by to squeeze any extra dollars out of you if they can. (I’ve walked away from those sorts of salesmen numerous times.) Shaun is the first one to win my loyalty (it helps that the car is great too).I can’t begin to praise him and the dealership enough. But I do know that we will be heading back in a couple months for car number four (for my wife) from Shaun. I can’t say that about any auto dealer or salesman that I’ve ever worked with before. Thanks to everyone at Tustin Mazda for doing everything so well!

Id been looking for a used Prius with a sunroof (less common) for a few weeks. The private party cars for sale were all overpriced or had too many miles for my taste, so I started looking at dealer inventory on craigslist.Ive purchased a number of cars over the years but avoided dealerships for used cars because the price is normally so much higher. I was surprised when I found what I was looking for a reasonable red tag price at Tustin Mazda, so I called to make sure that car was still available. It was so we drive an hour and a half to Tustin to check it out.When we arrived, we quickly found the car and Robert came over to see if we needed any help. Robert was great! Easy going, friendly and let us take as long as we wanted to explore the car. WAY better than the experience I had last week at another dealership.The car drove well and was in good condition so I made an offer. Theres always a bunch of paperwork when you buy through a dealership (even if you pay cash) but you also get a car thats been all shinned up for you and all the DMV stuff gets taken care of for you as well. Overall great experience. Thanks Robert :)

Awesome service department. They are professional and honest. The last time I was in they took very good care of me and my car . Their customer lounge is the best in orange county! All of the staff at this dealership are very kind, personable and very professional. I have been to this dealership several times and have always been impressed with them. They have won my business.Thank you for the great service, and keep it up! See ya soon.

Very poor management. Made me come three times with no resolution, waste of time.

10/10 would recommend Chance. He was super helpful and knowledgeable about the CX-5 I was shopping for. He took his time and went over every detail thoroughly. He also made the buying process smooth and seamless. Chance is awesome!

From the time I inquired online to the time I picked up my keys, I had a great experiencing purchasing my new CX-5. Shout out to Chance for guiding me through the process and helping me choose between trims. Super knowledgable.

This is second Mazda we purchase from Tustin Mazda and both experiences have been phenomenal. But this time, Jeff took it to another level. He was so easy and helpful, they made me feel like family. One of the best car dealer experiences Ive ever had.

Big shout out to Tom in the parts department.I’ve been looking for an Engine Oil Dipstick for my 2011 Mazda2 for a little bit now.Today I called Mazda in Orange (different dealer), they told me the did not have the part & pretty much said “oh well”.I have Tustin Mazda a call, I spoke with Tom & he informed me they did not have it either BUT he did what he could to order the part, got it paid over the phone, informed me of the ETA for deliver & make the entire process a very seemless & pleasant one.Highly recommend Tom & Tustin Mazda for treating me like a valued customer & helping me find the part I needThank you so much Tom. You need a promotion & a raise

Tony, you and Tustin Mazda are the best. Not only did I buy my CX 5 but the service and support are the best.

Excellent customer service from Service Department all the way to Sales.Elle in Service has always been professional, personable, and communicative. She cares about her customers.When I was considering trading in my 15 CX5, I was working with Omar in Sales who is very communicative and low-pressure. While I decided on another dealership, it was only because of my own situation. Omar is one I will recommend others to work with in the future.I am sad to leave this dealership, for now, but I know in the future I will going back to them for my next car.

They were courteous and fast fixing the recall, i surprised that the owner had breakfast for all the guests he was very friendly and spoke to everyone as if they were family. They even washed my car. Thank you very much for your superior service.

I really appreciated all the help the sales department provided and their knowledge of all the cars and their features (especially compared to other dealerships). All their employees seemed really helpful and it felt like a great environment to get a car. Definitely check them out if youre looking for a Mazda.

Pays to have excellent people.I ended up purchasing two cars from Tustin Mazda. First of all, I want to say the place was very busy. I was expecting to be put aside, and not taken care of. Boy, was I wrong! I met Robert Nelson, my salesman. He took care of me like family. Treated me with respect, and listened to everything I had to say. I originally went in for one car and walked out with two. The other was a surprise for my daughter and he helped make it special for her. The planning and thoughtfulness that he displayed were awesome. An experience like no other.Robert is a fantastic employee. He is very customer oriented and accommodating. I was thankful I had the chance to work with him.Plus! During the busy weekend, there was a person who was supporting the staff. Getting people BBQ, from the grill, water, help with a salesperson. Anything anyone wanted he was there to help. His name was John Patterson. The owner of the dealership. What a classy guy.Now I know why this dealership was busy. With John Patterson and Robert Nelson there, it shows why they run a top-notch car dealership! I thank you both for your help, kindness, and support!!

I have a Mazda and always had very good service from your dealership. However when you were offering free services for healthcare providers I had to cancel my appointment because I was told that as a Pharmacy Technician we are not health care providers. The definition of a Pharmacy Technician clearly states that we are healthcare providers.

Sometimes theyve taken longer for service than theyve promised, sometimes Ive called to make sure they have a part and confirm an appointment, only to come and find out its not in stock when I arrive, but each time theyve taken care of me and gotten a rental or made it up in some way. There are things in the appointment system they could tighten up, but generally, customer service is very good, as is the work they perform. Wifi, tea and coffee, and a clean waiting area make it easier to wait for your service, and Ive done that a couple times as well. Good dealership and I dont hesitate to come back.

Great customer service in their service/repair department! The service reps are kind, helpful, and personable. They have a great lounge/waiting area for you to wait in. I had to take my car in for a factory recall that took all day and I got a free rental car!

Ive been researching cars for close to a year, so I knew exactly what I wanted. When I got to Tustin Mazda, I was greeted by a fantastic sales rep named Sammy. He helped me find exactly the vehicle I wanted, and never tried to push me into anything else. He was courteous, friendly and FUN to work with. If youre looking for a new Mazda, see Sammy at Tustin Mazda. He will HOOK YOU UP!!!! (And Tony in financing is fantastic, too!)

Mazda OC is the best, and their team is super helpful.Specifically, Nick, one of the managers, helped me with my Mazda 3. He told me the part needed was under warranty and saved me a bunch of money! Hes super cool and knowledgeable. Definitely go here if you have a Mazda.

Great car dealership.I dealt specifically with Omar and he was very helpful.Usually car dealerships are a rather hostile place with salesmen Hawking the area for sales but I didnt feel that here. Omar helped us and never pressured is into making decisions. He allowed us to test drive multiple cars and even showed us used cars that had great deals.Overall, I felt that I had a great experience here. I helped my brother in law buy his first car and the transaction was easy and professional. I will definitely come here again if I decide to upgrade.

Great experience, wasnt expecting the straight forward approach. Great deal and great people. Made me feel welcome. Sent 3 people there to look at their offerings. Robert Nelson my sales guy was the best

Purchased a new 2018 Mazda 3 GT hatchback from sales rep/associate Omar Jasso. He was the most pleasant and well informed rep I have dealt with in a very long time. He was courteous, personable, helpful, and very clear on details. I never felt pressured during the negotiations and he made things more comfortable. The process was pretty smooth, fast, and painless. Nice job Omar!

Tustin Mazda is a place with an extremely high level of integrity. Jeff Lesniak was amazing! He was approachable, calm, patient, genuine, and a wealth of knowledge.Jeff was very helpful every step of the way (and it was a long process because we have two children under two years of age we were juggling with), even when we needed extra time comparing our options. When it came down to it, we were between two vehicles at two different dealerships but we wanted to do business with Tustin Mazda because of Jeff! Therefore, we went with the vehicle Tustin Mazda had to offer. We could not be happier with our purchase and with our decision to do business with their establishment.The dealership made a promise in the sales contract to replace a small part that we found needed attention. Let’s just say, they went beyond expectations and replaced the part while issuing a courtesy vehicle plus (without going into detail) went the extra mile with the replacement!! And, Jeff saw to it to handle all the details for me. I’m telling you I am astonished! You don’t find dealerships like this!I also want to mention another key player. Jeff put me in contact with Dylan, as our repair advisor, and we were immediately grateful because we felt like we were in great hands upon greeting. Dylan was equally as impressive with his customer service and his superior level of communication. I appreciated his way of speaking with so much respect and patience. I will refer people to this dealership from now on! This place has a special team. And, it is my hope that the owner, Jeff Patterson, recognizes these special players on his team who take pride in representing his dealership. To Mr. Patterson we say, you can count on my family to be repeat customers and a source for referrals whenever the opportunity arises. Thank you!

This was my first time buying a car and my first Mazda car ever! I couldnt have asked for a better salesman than Frog at Tustin Mazda. He was very personable and treated me well from the moment I first stepped on the lot to when I was ready to make a purchase. Before we test drove the 2018 Mazda CX 5, he gave me a full walk through of the car, which I really appreciated since I knew nothing about Mazda or the car. I test drove a few cars at different dealerships that day, but my test drive experience with Frog was the most memorable. It felt like I was driving with a friend going for a joy ride. He had great energy and I could tell he was an all around genuine guy that was honest with his customers. He was very knowledgeable too.I chose Tustin Mazda because they had better reviews and my customer experience with Frog had made a great impression on me. Tustin Mazda was able to offer me a great deal! Everyone was nice and friendly at this dealership.

WOWWWW!!!!! All I can say is wow!!! The people at Tustin Mazda are nothing but amazing!! They really helped me out and made it hassle free. They did not lie, jerk me around or try to sell me the vehicle. They treat you like family and they make you feel at home. Harvey was my sales representative and he is the best Ive ever seen in the business. He told me everything upfront and went out his way to get me the best deal. Tony did everything he could to get that deal and he made it work as well. John the president and owed of the establishment went out his way to make sure I was happy and that I had everything. Lori made everything super easy, she explained everything I was signing and it was super simple. I honestly did not expect this from a dealership but Im glad I went to them. I am now a proud owner of a 2015 Mazda!! Thank you all at Tustin Mazda!!

Today we bought a used Mazda 3 from Frog at Tustin Mazda. After speaking with him earlier in the week we found a few vehicles online and set up to test drive and have a look around. Frog was extremely knowledgeable about every make and model vehicle we looked at and with his help we found the perfect vehicle to meet our needs. We will be buying all our vehicles from Frog at Tustin Mazda from now on. Thank you First to Frog and to Tustin Mazda for the best car buying experience we have ever had. We are now customers for life!

Great service center. Took care of me like I was family. They didn’t overcharge me or say I needed extra services, they simply did what I needed and were very thorough. Definitely taking my car here for now on!!

Was recently involved in an accident where the driver at fault totaled my vehicle. I saw Tustin Mazda near Enterprise on Auto Center Drive and decided to walk over to check out the new vehicles. Id like to call myself a Mazda loyalist since I am a fan of their cars since I was little.Harvey helped me out and patiently worked with me in finding my car. I really wanted a Mazda3 hatchback with a manual transmission, but they didnt have the color I wanted. Sure, they couldve tried selling me something else, but Harvey knew what I wanted and he pushed to find a vehicle that suited my needs. The dealer had to end up trading for the vehicle, which took a while. But they were able to get my car swiftly and kept me posted. Still loving the car to this date. Always a pleasure to drive. And also was a great pleasure to work with Harvey and the folks at Tustin Mazda.Would highly recommend Harvey if youre searching for a Mazda!Thanks Harvey!- Anthony

Go see Frog at Tustin Mazda, I had the best experience Ive ever had buying a car here. From the first handshake to the last high five I truly felt like a member of the family. Frog and Laurie went above and beyond for me. I recommend all of my friends and family to buy from here. Frog at Tustin Mazda treated me so great I felt like his best friend immediately! Do it!

To start it off, I ended up buying my new Mazda 3 from here. Im from Los Angeles, so you may be wondering how I ended up getting my car in Irvine. To tell you the truth, I wasnt expecting to get the car here. I was visiting my friends in Irvine and we were going to just test drive some cars. I met Larry and he helped us with testing driving a few different models and then we went on our merry way. Little did I know I would be reaching out to Larry and hed be the one to help me settle into my new Mazda. Larry was helpful and he did a great job getting me a fair price. Larry is a pretty down to earth guy and he really knows his stuff. Thank you Larry for your help. Definitely recommend.

Jim Feinstein gave the all-time best service any one could have asked for. He worked so well with me trying make sure I left satisfied and comfortable with my purchase. I cannot stress enough how Jim cares for his clients and makes sure they are okay. He also takes time out of his day to call with a follow-up. I am very happy with my purchase and with my experience with OC Mazda and Jim!

I was dreading to go the buy a car and went to a couple of dealers before going to Tustin Mazda and it was the typical not so good car shopping experience but then went to Tustin Mazda recommended by my family and so happy I did! I can only say great things about my car buying experience! Kevin Keogh made it very easy! I told him what I was looking for and when he found it he called me right away and took care of all the financing on line so all I had to do is come in sign and pick up my truck! The owner John was very nice and took the time to come over to meet me! The whole staff was friendly and helpful! I will be recommending Tustin Mazda and Kevin Keogh to all my friends and family!

Chance worked so hard to make us feel comfortable and to accommodate us. He did everything he could to make sure we were not only happy with the Mazda 6, but that it was exactly what we wanted. Never at any point did we feel pressured to buy. In fact it was quite the opposite. He was very patient with us, especially on a Friday night. He was so thorough and professional from start to finish, even going over the fine details of the functions and controls in my new Mazda 6. Their Finance Director is Outstanding! They treat you like a welcomed guest! Popcorn, beverages, a snack or two, whatever was needed to help sustain us through this process! I am overwhelmed with gratitude for Tustin Mazdas team and our favorite salesmen, Chance! These guys really put in work and took EXCELLENT CARE OF US! You GO Tustin Mazda!

Always a great visit. I bought my car here in September and the salesmen were the best compared to so many other dealers I went to. No games, everything was straightforward.I have a year of maintenance with the purchased vehicle and that was my visit today. The coffee was good (they have a really cool machine), the wifi was fast, the TV had a million things to watch, the service writers were all super friendly.All other dealerships give Patterson Mazda a bad name, these guys are what every other dealership should strive to be!

I just purchased a car from the guys here, and I must say it was a great experience. I worked with Jim Feinstein and the level of service I got was superb. He was friendly and accommodating to my schedule, and made sure to answer every question I had. He took the time to explain every feature that I expressed interest in, and made my visit quite enjoyable. Debbie in finance was also awesome. She explained the whole process and got me into my new car quickly. I cannot recommend the guys here enough!

They really go above and beyond to have your needs met. Bought a car here in 2016. Had to bring it here because of the warranty since something was malfuntioning. They took very good care of me and continually gave me updates on the car. Had to leave it for 2 nights. Very caring and professional associates.

An excellent dealership. Customer service orientated. Well executed professional ism from sales and thru service and delivery. Great team work and leadership.