I brought a pair of aftermarket headlights to Hughes Automotive and was a train wreck from the start. They said that they would be able to install them with no problems but soon after the first time taking my car to have them installed the daytime running light came on and the bright light would not work on the drivers side. Also, on the receipt that they gave us it claims they aligned the headlight beams but we quickly found out they didn’t since they were literally pointed at the ground. No one told us this and this was honestly very dangerous since we were not aware. After the second time taking my car back they said they could align the headlights. Why didn’t they do this the first time? I then brought it back again for them to fix this issue but soon after again there was another problem, the normal headlight on the drivers side would not work at all. I brought it back for the third time and was told I would have to pay $75 for the repairs. I told the main manager Billy that I didn’t believe i should have to pay for the repairs since they where the ones who said they could put these headlights in with no issues. He tried to explain to us after the first issue that aftermarket parts have problems sometimes but why would you take on a job that you have the risk of knowing there will be issues? Since he told us that he could put these new headlights in i believe it is now his responsibility to fix them if they cannot install them correctly. Over the phone when I was very calmly taking with him explaining I didn’t think I should be charged he began raising his voice at me saying he didn’t fix the headlights. To end the conversation over the phone he told me, “it’s ready buddy come and get it” in a very rude tone and hung up on me. I would not recommend anyone to bring their vehicles to this very rude and inexperienced shop.

Honest, friendly service. Highly recommended. Worked with us to get our daughters truck repaired. She goes to college there and we are over 2 hours away.

I took my car here to get new headlights replaced. When I got my car back I noticed when I drove at night they weren’t aligned. I called them and I was told that they didn’t know how to do that and you have to have a special tool to do it on foreign cars. I was fortunate enough to have the receipt and saw that the priced included alignment. So the owner of this establishment I believe his name was Billy let me drive off his property without acknowledgment of unaligned headlights. I brought my car back a second time to fix a daytime running light issue that prohibited my brights from coming on and all of a sudden when I brought up the alignment issue and the receipt they magically knew how to align the headlights. Lastly, the headlight stopped working so I brought my car in a third time and was met with rude, downgrading comments such as “well the car is ready “buddy” come get it” after we were just asking why we should pay when they said they could put the headlights in and could wire the aftermarket headlights correctly. Just because you are young they believe that they can be rude and hit my car with a pole when they parked it after our previous conversation.

Highly recommend Hughes Automotive. Great customer service! In a world where it is easy to be impatient and negative - Hughes Automotive goes above and beyond in treating customers fairly and with respect.

Very good and helpful and did exactly what I needed them to do

A huge shoutout to Hughes Automotive! My daughters car broke down over the weekend of the fourth. They were willing to set up everything with me over the phone. After initial saying it sounded like a radiator problem, they were up front that it was just the thermostat. Even finalized over the phone, so I didnt have to drive there, and were willing to work with me on how we could pick up the car. Their great work got my daughter home safe. An honest and trustworthy mechanic that I would suggest anyone see if in the area and needing work done.

GIVE THEM YOUR BUSINESS!!!!!One of the belts in my 2004 Ford came off, I had no clue what it could have been these amazing people didnt have room to fit me in but they took time out of their busy day to help me. That alone should set this place apart from the rest ! 10/10 WOULD RECOMMEND

The man who worked on my matrix was the most rude man ever!! His name was Allen. They put a starter on and my car was running rough. Anyway, we kept telling him something was wrong and finally he had this long tool and he literally threw it like a knife with me standing beside him, and it stuck in the ground. He yelled give me 5 minutes. Needless to say my car didnt get fixed and we were very misled by this man. I have never been treated so rude. He should not have a job working with people!!! Especially women. Dont go there!!!

Very helpful and reasonably priced. Definitely recommend

They are good but they need to hire more people

I have been using Hughes automotive for several years. Being a woman who does not understand the workings of an automobile, Billy has always spoken with me in a clear and effective way so I can understand what the problem is with my vehicle. He advises me on what repairs need to be done,, he doesnt spend my money unnecessarily, and he and his staff truly care about providing a good service. I highly recommend Hughes automotive to anyone needing high-quality, fairly priced automotive services. They are just good folks!!!!

I called and the man that helped me was awesome instead of trying to get money out of me he recommended some other stuff to try first ment alot to me because Im a woman and single mom dealerships and mechanics will get over on a woman really quick. I will definitely be using them in the future

Hardworking, caring. Committed and dedicated to providing Honest HARD work. Thank you to Mr. Hughes and staff for ALWAYS taking care of me and my car. Even thou I am a female and my car is old Mr. Hughes and his staff have always listened to me and NEVER charged me for something I am not in need of.

Wishing them the best.

Took my car here on two separate occasions and both were extremely great experiences! Great customer service and good length of time for the repair. I was able to get my car back within hours. Great place! I think I might have found my go to mechanic.

The best money I have spent on a mechanic. Great service fellows. Thanks again

Hughes automotive is one place I highly recommend. They do quality work and in a timely manner. Call them up and schedule your auto to get it fixed !!!!!!

Took two and a half days just to tell me what was wrong with my car and over quoted me on the job costs. I found part myself for 86$ and said the whole job would cost 500$. Please do not go here

Very friendly, they did not sell me anything i did not need. Their mechanics are excellent, fixed ac on a 2002 ford escape dealership couldnt. Pricing was fair and work was done in a day.

I had a check engine light come on for the second time in three months and it reported a faulty O2 sensor. I had just change the sensor a few months ago. I took it to Hughes Automotive they found a wire trouble in no time. They fixed me right up and I was ready to go! Great service and will return.

Came in with old problems and left with a new peace of mind. Thanks crue.

Prices are very fair and the mechanics definitely know what theyre doing. I did like that they were very detail oriented and explained everything that was wrong with my car. All in all a good experience.

We had a HORRIBLE experience! I had issues with my mazda overheating along with some electrical issues so we took it here, based on the reviews. We get a call saying the thermostat needed to be replaced and that it would be $300 for them to fix it. Fortunately we knew how to replace the thermostat ourselves so we told them not to touch the thermostat and just work on diagnosing the electrical issues. We got a call about an hour later telling us the car was ready and our total was $300. We were shocked since we told them not to touch anything and just diagnose the other issues. When we got there the owner was VERY disrespectful and rude, claiming we TOLD him to fix it. Theres no way we would have asked him to replace that part with us knowing how to fix it ourselves! They didnt even look at the electric, to top it off! The only way he tried to make it right was to take the part off, put our broken one back on and charge us for diagnostic. Wrong! The right thing to do would have been to charge us for diagnostic and parts only! We will NEVER go back! We were treated like scum. They way overcharge for parts too. We bought the exact same thermostat for $40 at autozone. They charged us $120. Dishonesty at its finest. We learned the hard way. DO NOT TRUST THESE GUYS!

The guys here are hard workers with a smile. Gave me updates on repairs to my vehicle and gave me tips on things concerning it. They are now my go-to people for all my car repair needs!

Absolutely love these guys. Have been a customer since 2012. Have brought over five vehicles and not one complaint since. Their work is reliable, affordable, and worth it

Excellent high quality service! Billy fixes it right the first time!

Billy and Jay have been taking of my sons cars and mine for many years and always done a good job. I have used other shops and prices are always close. they are always friendly

My niece & I were at Hughes Automotive shortly after they opened one day last week. Mr. Billy was very informative & talked to me where I could understand what he needed to do so he could make sure the work was done properly & the issue corrected. Well, long story short, my nieces car was finished before noon & running AWESOME I might add. The price was very reasonable too. If I ever have issues with my car or my nieces car, we will be going to Hughes Automotive again. #HughesAutomotiveROCKS

I just recently started working with Hughes Automotive, and Im glad I did because so far Ive had an excellent experience with great customer service and easy appointment scheduling. They really listen, and take the time to answer questions as best as they can.

Dropped my car off because the steer wheel was shaking. I didnt expect them to get me in and out that day, but figured I could go ahead and figure out what the problem was and get on their schedule. They called me and informed me of the problem and cost, along with the severity of it. They were able to get me in and fixed that day!! Jay was great! Extremely kind and considerate! He told me my brakes was the only other thing that needed some attention, but that it was not crucial at this point. Due to the ease and great service, my whole household is now using them for any repair or maintenance needs! Ill see yall next week! 😀

These people are great, so refreshing to find honest mechanics and a business with ethics

This was our 2nd experience ... larger repair issue this time that included diagnosing an unknown problem vs standard brake job. Diagnosis was accurate and fix was done quickly and at a fair price.

Really good quality work, and very honest, hardworking shop. A bit on the expensive side, but good mechanics.

I chose Hughes Automotive because it was close to my apartment. The service here was GREAT! They verified what I thought was wrong with my vehicle. They only kept my vehicle for 1 day. Also, I dont know of many repair shops that will offer to bring you to work/home while your vehicle is being looked at. They also picked me up the morning my vehicle was ready. This really came in handy because Im fairly new to the area and have no family here in Tyler. They have my business for future repairs!

Wife and I from out of town with a water hose coming off the radiator. Drive one mile, fill with water over and over. We stopped by a local business and inquired about an automotive repair shop. We were told about Hughes Auto. They were right! Fast friendly and we were on our way back to Mineola with no leak in ten minutes. GOD bless.

Saved me over $700 on a repair with two other estimates. Great people and always prompt and courteous. Could not be happier.

I called Hughes Automotive to get an estimate for a water pump replacement at 8am. I got an estimate in 5 minutes, scheduled a repair appointment for the same day I got the review, and had my repair completed before 12 noon, at a very reasonable price. Very friendly staff, with quick completion at a very reasonable price.

When in because my car would not turn on without a jump. I knew it was either the alternator or the battery but i wanted to get it checked out first. I went in and told them what the problem was, they were attentive and friendly. They told me they would have it checked out and ready by lunchtime. I didnt have another ride to work so i asked to stay there for a little while they worked. I went in at 8:30am and I was out of there by 9:30am, way quicker than what they told me. Very satisfied with the service and if I need any more repairs, Ill know where to go.

They took our car in for a leak. They said it was a power steering pump. Pump cost 160 at parts house . They wanted 500 to install rebuilt pump. I said to much for a 30 minute job. Mr Hughes said it will cost 100 for diagnosis... So they changed us 500. The pump they put in made noise for a while.. never again..........how can this guy sleep at night....

Worst place ever! Do not take your vehicle here! They don’t know what they are doing and they will ripe you off! You will end up spending a your life savings here! Plus the most horrible and rudest owner ever non professional and no customer service. He will not keep you in formed of what’s going on with your vehicle while he has it until last minute. I will never ever go here again. He doesn’t like dealing with women that knows what they are talking about when it comes to vehicles!

Honesty and plain dealings. I have used Hughes automotive the past 3 years. Today they diagnosed the rattle in my older car. I was told it was not a necessary repair (it will not cause further damage or a safety issue). Any other shop would have pressured me to do the unnecessary repair which I chose to bypass on my 160k miles vehicle. I do need rear brakes and an oil change which they will complete quickly.

They inspected my ac cause it was blowing hot air.replaced valve core n charged up system.cost 172.00 out the door cold now.

About a year ago, the air conditioner in my 2017 Toyota Corolla went out. I took it into the dealership to get it checked out and they gave me a price I thought was outrageous. They also seemed to ignore my warranty that covered my car for 5 years or 60,000 miles. I’m a poor college student so once my financial aid came in I decided to get my AC fixed. Hughes Automotive was recommended to me by a friend and I was certainly not disappointed. Though I wasn’t able to get the price knocked down (expensive part and procedure) Billy Hughes worked me through every option and even went out of his way to contact Toyota to check on their diagnosis to see if they could get my warranty to cover it. That was what sold me on giving a 5 star review. He could have easily told me it would be over $1,000 to repair it. Instead he selflessly worked me through it and put a solid profit on the line in order to help a young customer.

Hughes Auto has friendly. Honest mechanics I took my P.T.Cruiser there today They did a wonderful job and it is running great now. Fast friendly service.

Hughes automotive provides consistently excellent service at reasonable rates. Highly recommend.

Always gets the job done weather its a tension pulley or ac compressor.

Honest,Dependable,professional. They also care for my fleet

A/C repaired in a timely manner at a fair price.

Hughes always gives great service and goes above and beyond of what anyone could expect. Their work is always excellent and they put the customer first.

Roughly a month ago my husbands 04 dodge ram 3500 had a water pump go out on us. We had no way of moving it without it over heating and causing more damage then what was wrong with it already. We looked online and saw Hughes automotive which was about 1.5 miles away from where the truck broke down, great they also had a contract with a towing service wonderful. Today we finally got my husbands dodge out of the shop and realized there was damage done to the body, clearance light, greasy oily finger prints in the backseat, and lets not forget that both batteries were completely dead ( also know now that truck has sat for 2 1/2 months fired right up no issues.) My husband and I will be going back to get answers for the damage and why he had to call before hand and let them know that he was coming. Never had an automotive shop ask to call ahead before picking up your property. Not happy with everything that has happened and me nor my husband will be a returning customer!!!!!!! The only reason why Im rating 1 star is so I can post my review I give that place a big fat 0!!!!!!

I own Andrews Carpet Cleaning in Tyler and we run a small fleet of vehicles in the area and there is NO other place that I would trust my trucks and vans to other than Hughes. Billy and his team are honest people that get the job done for a fair price and have a good turn around time.

Was referred by an acquaintance as I suddenly sprung a severe fuel line leak. From Boston, a year in the area, had no mechanic relationship for this emergency repair. Showed up late morning on a Friday the weekend before Christmas. Left the car for a diagnosis. 3 hours later, needed approval to tackle the fuel line that if they couldnt repair, would need to keep for the weekend and order parts, materials and labor that would exceed $600, and parts may not arrive until Tuesday. Gave them the go-ahead. 90 minutes later, they called to say it was done, offered to pick me up at the gym. I was home for the weekend with a repaired fuel line, rotated tires, and an oil change for just over $200. A sincere pleasure to get excellent friendly service with a creative repair that may have exceeded the factory delivered condition.

Seemed very helpful at first. Told me I had several coolant leaks, a leaky valve cover gasket, and that my turbo was probably consuming oil. Trusted them to fix it all, other than the turbo as they are expensive to replace. When I picked up I mentioned if they had also fixed another one of my concerns and the guy had no ideas about it. A day later I realize that the car was having the same issues which was the main issue I had brought it in for. A few months later while doing some maintenance work myself, I realize that they replaced absolutely no coolant hoses as they said they were going to, my valve covers are leaking more than they were before, and i removed my turbo (which took me less than an hour) to replace it myself and discovered that the only problem with it was a missing bolt which was causing oil to leak. So I basically paid $600 for absolutely nothing? To make it worse, I waited until the last month of warranty as I am very busy and need my car on the daily to call for a warranty repair on the gaskets and all they would do is tell me that they would call me back, which they never did, until the warranty period went out. I’ll add them to my list of businesses not to deal with along with Tyler Radiator Shop and Tyler Auto Plex.

As always no surprises. quick, fair,dependable. I dont like to take anything back. billy gets it right the first time.

Fast, knowledgable and honest. The only place I take my truck now.

I found my mechanic. Hes very knowledgeable, Courteus and honest.

Great service and Great pricing, took my 09 370zAnd my 08 Silverado charged less than any other place in the area, also referred a friend and was quoted half of what dealership charged,Always satisfied with the work done here!Would refer all my friend and family!

It took a day for my truck to be looked at but it was a quick repair once it was diagnosed

Helped me out from out of town to repair loose steering column and did a great job fair price

I was from out of town and needed to get my truck fixed quickly. I was in and out in 2 hours. Thanks

Very honest, did a great job, fair prices, and they have my loyalty! :)

Dont recommend. Went to have a timing cover changed charged $104 and they broke the hormonic balancer(or apparently it was broke already). (we were told they wouldnt tighten down the balancer when he called us cause it was broke but they went ahead and tightened it down). So I just got a call from the manger saying he didnt appreciate my review so I edited this. Thanks

Most honest mechanics in Tyler Texas. Bar none.

Always friendly, honest, & considerate of your time.

Cool

They fixed my truck in a day and under budget!Edit: I asked specifically for Motocraft parts, they put a generic ignition coil on it thats $29, charged me $99 for it also charged me $99 for the diagnosis which they tell you is free if they fix it. They were also supposed to fix an oil leak, they went to the oil filter, changed it and looked no further, now my truck has run out of oil!

Great Service, prompt, and fair pricing

Awesome Service, answers all questions, and is quick with a fix

I called 5 Times the first time I called he picked up and I asked him for pricing and he hung up and never answered the phone again. Terrible!

Great people!

Always friendly, great service.

Honest, reliable company.

Ripoff. Took my car in and they changed a tire and ripped of plastic in the wheel well. $500. The tire was not even sealed properly and kept losing air until i fixed it myself.

Too busy for business

Excellent service, competitive rates

They are fair and professional! My car was fixed the next day.