Great mechanics! Good experience, fast, accurate, and reasonably priced! Would 100% recommend!

They have been taking great care of my familys cars since 2001. My wife took her Honda to the dealer. (She didnt ask me) They said it would be $1,100.00, and also tried to frighten me into having the work done with them. We went to West Erwin instead. Fixed it for $280.00 with no scare tactics. Straight shooters all the way.

Alan told me he would have my car done that day and that is what he did. No extra fluff, no hassle. He even fixed something that i didn’t know about that was left undone by the last mechanic. For major work I’m no longer going to anybody else.

Fixed my car very Friendly ppl, but someone broke in my sons car while in there lot . Nothing was done when I mentioned it

I have been dealing with George since 1984 and he has always been honest and straight forward. The repairs have always been reasonable and done on time! I highly recommend West Erwin Auto Repair with George and Allen>

Awesome. Alan is a good mechanic, honest, and he wont do stuff that doesnt need to be done. He has literally saved me thousands over the last couple of years, and I wouldnt go anywhere else. You might have to wait a couple of days because people know he is honest, but its worth it. Appreciate you Alan, you too George.

Ive been going here ever since I moved to Tyler about 5 years ago. These guys are exceptional at what they do and I feel very safe driving down the road, knowing I had them work on em correctly. Please go here for all your car needs you wont regret it!

He answered our questions but acted like he was put off by doing so.

Excellent service! Allen is an honest mechanic with very reasonable prices. I highly recommend West Erwin Automotive Repair.

I have used them before and am very satisfied!

I changed my mind and decided not to goooo

Good phone service

Great service . Anthony is knowledgeable and great at what he does the service was great and I was appreciative him taking the time to also educate me will be utilizing their services again

He is a honest man. Thank God. He check the car explain everything. Im thankful 2 have this car shop.

Ladies, finally a mechanic that not only doesnt cheat you, but shows you what is being done and explains it! Let me watch every step of the way. Prices were super reasonable and no wasted time. I recommend it for everyone!

Fair, reliable, honest people! Cant say enough about these people. Only shop Ill use any more!

Experienced mechanics, no fun and games (BS), straight scoop and honest.

Was going to charge a lot for a part that had nothing to do with the problem. Took somewhere else and it was just a dirty sensor. Fixed for free.

These guys done me a very good job

Their fast, friendly, fairly priced, and if you have an issue they rectify it on the spot.

If we could give 0 stars we would. We originally brought our 2000 Toyota Camry in to have a diagnostic test done. Our car was making a weird noise and had no get up and go. They did the test and told us we needed a new thermostat and a new intake nose. They were pretty sure this was the cause and would fix the problem. They gave us an estimate of $300-$350 . They didnt charge us the $45 fee for the diagnostic test. They said since we planned on having them do the repair they would not accept it. They said they would shop around to get us a better price for a intake hose since it was quoted $152 and they were pretty sure they could get thermostat with no problem. They could not find a intake hose under $150 . We waited a least a week and a half to get a difinite answer. And never heard back unless i called them. Which i did at least once a week. They claimed they had been busy so thats why they took so long to check. We finally told them just order the intake hose and get new thermostat. I showed up on time i set up with them to bring car in and waited a hr before they pulled in into the garage. The repair took at least 2 and a half to 3 hrs. When they estaminated 1 hr to 1hr and a half. Then I was showed the work that was done and then they said theres good news and bad news. Good news they fixed some wire that needed to be replaced for free and the bad news is the timing belt sounds worn and thats what the clicking sound is and it was a matter of time before it breaks. He listened to car originally when we had it tested and i just cant believe he didnt notice this until the repair was being done. He estaminated timing belt and water pump repair total cost would be around $650 . So we decided to call around Tyler area and get more quotes. We called about 5 places and got estaminates between $650-$975 We ended up taking it to our old machanic in Longview so we ended up being quoted $375. We took car to him and he said intake hose was barely on. So he fixed it . So i called the machanic and he said he put the hose on tight and our machanic was blowing smoke out his a** and didnt know what he was talking about. We would not recommend West Erwin Auto to anyone. You will have to be patient. Their customer service needs to improve and how they better treat their customers!

They beat everyones price on fixing the windows in my jeep. Nice people will be back

West Erwin Auto Repair Shop is the best place to take your crippled screaming 🚗. Now I can sleep at night. Thanks guys.

Amazing work. Good prices and good people.

Allen is super nice and honest

Very happy with the treatment I received!

Great friendly service ! Fast and reliable

The best customer service!!

Good mechanics honest too

Very helpful & concerned as usual!

Never been

Beat mechanic in Tyler

Alan is the best.

Go see Alan.

UNPROFESSIONAL!

Dont go

Excellent place with many years of experience in auto mechanics. Very good staff to deal with, reasonable and fast. My Jeep Cherokee XJ already has a place to go to keep up. Thank you I recommend it