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CompAndSave.com
33268 Central Ave, Union City, CA 94587, United States
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CompAndSave.com
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Re
Review №1

Christian was very polite, professional and helpful when I chatted with him! The time to resolve my issue was only 3 minutes! Thanks Christian, you renewed my confidence in Comp and Save!

Mi
Review №2

Hasmin was knowledgeable, friendly, courteous, communicated clearly and concisely. She was thorough, verifying my printer even though I thought I had right ink cartridge. Hasmin also Informed me what she was doing step by step when processing my order, checking my discount, staying in constant communication never putting me on hold, thats important! I hope all of your representatives are like this. Owning my own business I know how important it is to have great people representing a company. Thanks, Michael

Sh
Review №3

Christian was very prompt, efficient, and helpful with helping me to resolve the problem that I had with with a cartridge. A great ambassador online for your company. Many thanks to Christian.

mo
Review №4

Kenneth was terrific. Polite, courteous and efficient. Also, unlike with some of your other employees, I had no trouble hearing him. Credit that to his strong voice.

ML
Review №5

Rosena, was polite/friendly, proficient and knowledgeable. She knew exactly how to address the topic and and shared information setting aside any further concerns. She personifies how to engage the customer well and provide a positive experience. Im will continue to be a repeat customer.

La
Review №6

Junrel was very helpful giving me info on my order. Very pleased!

Mi
Review №7

Jeric was a professional in all aspects. He answered all my questions, which were many, with patience, clarity and was accurate with his answers . It was a pleasure.

Bu
Review №8

Jeric was a great help today, he was super patient with me and very professional. He figured out the product I needed that was compatible with my Printer. I always appreciate top notch customer service.

Be
Review №9

Arianne was very helpful and she saved Comp And Save a customer.THANK YOU Arianne!! Bert Combs©

cl
Review №10

Contacted your company by telecom to order replacements for my computer printer. Was greeted by company Rep (KEN) who was courteous, knowledgeable and very professional. Accolades to your company and representatives. Had a pleasurable ordering experience which is rare.

St
Review №11

The customer service response was quick and prompt, but my issue was not resolved because the USPS lost my package. Im, out of ink and not sure if I should order again if CompAndSave use the USPS again.I gave a 5star rate because CompAndSave did respond....... not the answer I was looking for but they did respond

Ch
Review №12

Hasmine worked with me to resolve my issue. Very pleased with the outcome

Li
Review №13

I had a small email question and Christian answered it quickly. Thank you!

Je
Review №14

Tony was very nice to work with. He was very knowledable and walked me through the computer to help me fix my problem. I would love to get someone like him to assist me with issues when I have a problem.

Be
Review №15

Very helpful and polite.Thanks again for you help.

An
Review №16

The prices are great, and my customer service chat person was friendly and helpful. Prompt service.

Wa
Review №17

Hasmin Usman was kind and considerate in helping me place my order. No hassle. She made it easy to place my order. I will come back again!

Al
Review №18

Kathleen was a very big help in showing me the steps necessary to order the printer inks. Had it not been for Kathleen I would have given up and not placed an order. Thanks Kathleen for helping me and saving me money. I wil lnow always buy my ink from you

Th
Review №19

Jeric was highly professional & knowledgeable when I placed my ink order with him today 12 October 2021. I appreciate his patience with me.Thank you Jeric!

Vi
Review №20

Ken from support patiently listened to my asks and helped complete the order all the way to the end until i received the order confirmation by email. Reassured me as a first time customer. Surprisingly the time to get a support person on the call was less than 45 seconds, if I remember right.

mo
Review №21

Asked if I was eligible for the 15% off discount since it seems my e-mail address is already on file. I was given the code, and received 15%, which covered my shipping. Thank you

Su
Review №22

The service rep was very pleasant and efficient in helping me to return items that did not work for my printer.

Ba
Review №23

Ordered a printer cartridge. Item was shipped by Fed Ex.After many phone calls to Fed Ex to try to find the item, I called CompAndSave. Ken was the customer service rep I talked to. He did as much research as he could on his end, and finally submitted a refund for the amount of the cartridge! Cant say enough for his efforts on my part, and for having the pleasure of working with Ken. Will certainly call you again when I need another cartridge. Thank you!

He
Review №24

I had good service from Junrel. I had a question regarding shipping and was given a prompt answer. Thanks so much.

Ja
Review №25

Hasmin has been great help, very conscientious of my needs and this has greatly affected that Im going to continue with this company in near future.

Mi
Review №26

Kenneth Danial was very helpful solving my ink/print problems

Ly
Review №27

Rosena answered my question with the information that was available to her. Thank you!

Ra
Review №28

Christian was quite helpful in ordering ink cartridges for my Canon printer. Thanks.

Ca
Review №29

Today, May 26th, 2021 I had a chat with Christian. This is my first time to go to this website. He was extremely kind and very good at answering all the questions I asked him and I really did keep on asking questions about the product and service. He was GREAT at this. He seemed to be very knowledgeable about everything I had a question about and he seemed to be happy to have my business. He even sent me links to things I asked about. VERY SATISFIED WITH THIS CHAT.

ro
Review №30

Rosena was OUTSTANDING 👏Excellent knowledge and even better service and support with my order and questions

Da
Review №31

Christian Mengullo was great in helping me sort threw my service issue. Hopefully CompAndSave can send me replacements for two of the eight cartridges that leaked that I had to throw out.

Wi
Review №32

The rep for CompAndSave, Ken Daniel, made the return of our order very efficiently and I would highly recommend them as a company with great customer service and great prices. Thank you Ken!

Me
Review №33

Comp and Save has been my preferred ink provider for almost ten years. During the last purchase I forgot to add a valuable coupon code before checking out. It was graciously applied retroactively. Thank you Christian M. at Comp and Save.

Of
Review №34

Great customer care from Christian. Really good products and solid company.

Gr
Review №35

I dont remember all the details but had a very little trouble getting started with the ink cartridge. I have bought my third cartridge and have saved a LOT of money and am be well pleased.

Ri
Review №36

Positive experience in placing an ink cartridge order with Anthony Pineda this morning Sept 30, 2021

Av
Review №37

I am extremely happy with the service that I received.Thank you Rosena for your help.

jo
Review №38

Hasmin was very helpful in several ways. thanks!

Fl
Review №39

Jeric was very helpful and very professional. He answered my question in a relative short period of time.

Ju
Review №40

My question via Chat with Christian was picked up immediately - no waiting - and I received a prompt reply from Christian that provided everything I needed to know. It was a quick and efficient conversation. Thank you Christian again for picking up my chat request!!

Be
Review №41

Compand ave send me a link for a return label, but the link did not work. I sent an email and within an hour I had another link that worked. I dealt with Anthony first, and Christian second. They were fantastic. I wish the products they send worked as good as they did.

Li
Review №42

The chat person was there almost immediately. My two questions were answered in a manner than I could understand and then make a good decision. Chat person was pleasant and polite.

El
Review №43

My interaction with Arianne Salise was exceptionally good. Since I am 95 years old and suffer from defective hearing, I was using a Caption phone. Ms Salise was always clear, understandable and helpful. One could not ask for more. You may be sure, especially because of her, I will continue to utilize your equipment and services.Bernard Spilka Ph.D.Professor EmeritusUniversity of Denver

Ma
Review №44

ANDRE WAS THE CUSTOMER SERVICE AGENT. EXTRA SPECIAL. VERY POLITE AND ASSISTED ME EXPERTLY AND PROFESSIONALLY. HE IS TERRIFIC. DESERVES A BIG BONUS AND/0R PROMOTION. HOPE YOU HAVE MORE LIKE HIM. THANK YOU COMPANSAVE.COM. WILL RETURN BECAUSE OF ANDRE

Jo
Review №45

Very knowledgeable and a very fast response from Ken Daniel...

C
Review №46

What a pleasant experience Id like to share. My problem was an incompatible cartridge, and when calling the service number to report it, I spoke with the nicest person. Her name is ARIANNE. She was so very helpful, knowledgeable, and patient with me. And I want to add that being an 80 year old widow it was nice to be treated with dignity, instead of getting the impression that I was wasting their time, which is all it takes for me to shop elsewhere! I hope CompAndSave appreciate this wonderful asset they have. Pleasant phone people are rare.

Ar
Review №47

Considering it was late Saturday night, we were very impressed how Andre T responded to the live chat so quickly. Andre was able to help out with our concerns in a timely manner. Thank you Andre for all your help and patience.

os
Review №48

Everything went very well. My order was quickly taken and in a very friendly way. Thanks for a wonderful experience. Jay

Al
Review №49

Whenever I need support from you guys you always have been A-1. Just putting in a good word today for Andre who I just spoke with through chat. This definitely makes me want to do business with you again and tell others about your company! Way to go!

Mi
Review №50

Placed my first order. Had a little trouble getting the special 1st order discount, but their chat line resolved it quickly. Hopefully, their toner works as well!

Fo
Review №51

Arianne Salise promptly answered my call and explained the options available for resolving my inquiry. (I also appreciated the discount I received on the new toner cartridge I ordered.) Very good customer experience.

Le
Review №52

Ken, the customer service representative I interacted with, provided quick and excellent service. This is a good company that obviously cares about its customers, and Ken went above and beyond to help me with my particular issue.

Bi
Review №53

Their chat agent was instantly available on a Sunday afternoon, and gave me the answer I needed right away. The company followed up promptly confirming my order. Lets hope everything arrives as expected.

Da
Review №54

Ordered by phone, I have eye issues, and Jerico helped me, all went well, and he was great, and I am happy, thank you Comp and Save

Ha
Review №55

Arianne was patient, knowledgeable, and able to help me place my order easily. She is a great customer representative.

To
Review №56

The product was exactly as presented. And the followup service excellent. Tom W., Naples, Fl.

Ch
Review №57

I appreciate the courtesy and the degree of care that was expressed by Christian Mengullo when I discovered an error in my billing. Christian fixed the problem with an immediate response. I will continue my business with Comp and Save. Good Customer Service is becoming hard to find.

Ly
Review №58

Appreciated the help I received from KathleenShe went beyond what is normal to help me. She was kind & very professional. Can’t say thank you enough.Lynn Wiersma

Jo
Review №59

I have bought ink many times and enjoyed the savings, from Comp and Save. Unfortunately my printer would not accept the color cartridge I recently installed. I tried all the tips, but nothing worked so I contacted Comp and Save and they refunded my money with no issues.

gr
Review №60

Very professional and helpful in my ordering of ink for the first time with compandsave. It made it a great experience in doing business

Li
Review №61

I wasnt able to print the label I was emailed to return a defective ink cartridge; the QR code kept cutting off. I chatted with Andre, who was able to put a link in the chat to the label, and it worked when I printed it from the link. So the package is on its way thanks to Andre making things easy for me. Thank you, Andre.

Da
Review №62

Andre was prompt, efficient and handled my issue professionally... great job.. will definitely order again

Br
Review №63

Excellent customer service with a Smile! Christian Mengullo deserves a raise and a higher position w/ the company for making sure my needs were met w/ my recent order. Thank You! -Dr. BB +_+

Ri
Review №64

Sent me the wrong cartridge for my Lexmark X63 printer. Christian Mengullo at help desk was very nice. Not his fault they sent the wrong cartridge. Nor is it his fault that the people who decide what to do wont get to it until at least Monday. Today is Saturday, June 26. Who Decide what to do... I wont even know if they will replace the incorrect cartridge yet. However, Christian Mengullo was very nice and helpful. I appreciate him. He deserves a bonus. Thanks.

Te
Review №65

Junrel was very helpful and competent, handled my issue well. Appreciate the return policy.

Se
Review №66

I accidently ordered the wrong cartridge and through a quick chat with Christian Mengullo the order was canceled and I was able to order the right one. Excellent service and quick resolution.

Ta
Review №67

Very nice customer service with Sheila Egao. I had a wonderful time getting to understand what mistakes I made when placing my order. Sheila Egao was a great help in getting me to understand what happened. I wish all reps would take the time in helping their customers like Sheila E did. Nice work Sheila!

Ke
Review №68

Very pleased with these print cartridges! Great quality at a great price!

Ge
Review №69

Great response, working through issue to a complete resolution to the situation. Thanks to Christian. Would recommend to others.

Br
Review №70

Not alot of companies embody amazing customer service and simultaneously save their customers money- Comp and Save does just that. I ordered the wrong toner for our small business. Christian M from the customer support chat was not only friendly but was extremely proficient in walking me through the refund process, and answering my many questions. Not a lot of companies will take back toners (especially third party), but CompandSave offers a hassle free refund that cannot be appreciated enough. What could have been a costly mistake, became just a momentary set back. Highly recommend, and Im not one to leave reviews.

Re
Review №71

New customer-credit card had 3 pending charges for a single item. I have had impressive responses via emails, phone calls and the final piece with Tony. Clearly -- a teamwork effort!!! Dont see much of that anymore.

Sh
Review №72

Hi. I needed help with some problem ink cartridges and Shield Egao was the agent that helped me. Shield was very helpful and instructed me as to where I needed to go to fill out a RMA request. I have ordered more ink and hopefully the ink cartridges will get here soon so that I can print off the RMA label quickly.

Pa
Review №73

Christian was most helpful this morning with helping me resolve an issue I was having. Thanks again, Christian!

Ed
Review №74

Very happy with the service. Tony from compandsave.com make sure I ordered the right ink cartridge and even replaced the defective cartridge. Thanks a lot.

Ro
Review №75

Excellent customer service by Junrel

Pa
Review №76

Arianne was very helpful when I placed my order for my HP toner. She answered all my questions. I appreciated all the help she gave me. She is excellent. I look forward to doing business with your company again, because of your employee Arianne

Be
Review №77

I had and ink cartridge that was not recognized by my printer. I chatted with Christian at CompAndSave who walked me through the return process. He was very helpful.

Ba
Review №78

The toners work perfectly in my Brother DCP-7065DN. Shipping is very prompt. Customer service is very helpful, efficient, and polite. I was helped by Jeric on one day and Kenneth on another day. They were both excellent.

St
Review №79

I am happy to know that an online company (CompandSave) is standing up for integrity. Not many around who will do this. I purchased some ink for my printer and after an hour of placing that order, my printer broke down. Needless to say, I couldnt use the ink I purchased. I contacted them through their chat and spoke with Christian Mengullo. He was pleasant and professional and he helped me get my order cancelled and refunded before it was to be sent out. I was a bit concerned that while he did state that my order would be cancelled, I wasnt sure if it would be refunded. I was thrilled to see that it was cancelled and fully refunded today in the email they sent to me as well as Paypal stating I was being refunded.Long story short, Christian listened to my concern, took action, cancelled my order and refunded my acct. Thank you and know that with this gesture, I will shop with your store and recommend CompandSave.com to friends and family. Well Done!!!

Ja
Review №80

Shield did a great job helping me with my issue today.

Mi
Review №81

My experience with CompAndSave.com customer service was very positive. I worked with Kathleen Dela Cerna. She problem solved my concern and was very patient and professional working with me, an older senior, and my printer. I appreciate her kindness and I wanted to let the company know that she is a jewel to keep!

Ha
Review №82

Very responsive & answered my question to resolve the issue. TU.

Ju
Review №83

Arianne was extremely helpful to me in placing an order today.I have ordered from CompandSave.com for years, but I could not remember my password, was unable to reset my password, so Itelephoned the company, and I was fortunate to speak withArianne. She was patient, polite, and most helpful in placingmy order.

Ch
Review №84

I had a small glitch when ordering. Christian came online immediately and assisted me. This is great customer service!

se
Review №85

Kenneth provided excellent service regarding the ink issue I had. He gave specific instructions to follow which I did and the issue was resolved. Thanks a bunch, Kenneth!

Ma
Review №86

So glad to be able to talk to a nice man about trying to get my order in. After much frustration on the internet with bad connections, It was nice to get a person who could help. My order was received and with Kens help it was nice to finally get the order in. Thanks Ken and keep up the good work.

De
Review №87

I spoke to a Christian for help in an order that I placed and she was terrific. Very helpful and responded quickly.

Re
Review №88

Ive been using 4Injets for years for my LaserJet and Inkjet cartridges. Unfortunately, they did not have what I needed. I took a deep breath and did a search for another company who could provide me with what I needed. I came across CompAndSave.com. They had exactly what I needed, so I made the online purchase. Once checked out, I found coupon codes I could have used for my purchase. I connected with their live chat and spoke with Christian Mengullo. I explained my blunder. He asked me for my order number and which coupon code I wanted to use. After less than 30 seconds, he came back and said, Well go ahead and apply the coupon code and refund you back the difference. What service! I have just changed over to CompAndSave for me and will recommend them to everyone I know. Thanks CompAndSave and thanks Christian for your assistance!

Le
Review №89

Arianne was very polite and helpful. She answered all my questions.

Sc
Review №90

Kathleen gave me a call back as soon as I submitted the order to both verify that my shipping address was right, and that Id ordered the right cartridges.Somehow, while doing this, she also made me laugh and smile, and the stress of the day was replaced with merriment.Purchasing simple products to make a business go is one thing, but working with people who are genuine and personable, and who ensure you are truly satisfied... THAT is excellence!

An
Review №91

Christian Mengullo was very helpful and courteous with a return I was having trouble with. The product was just not right for my printer, but arrived super fast. Will do business again.

Em
Review №92

CompAndSave always comes to save the day! Ive used them in the past before using a work computer this time I brought a high tech printer and I was having trouble and took a chance knowing it might not work so I emailed the support team andChristian Mengullo came to the rescue! Made sure I utilize every resource available before making that gut decision to send the ink back. Thank you CompAndSave for always saving the day!

Li
Review №93

Jeric was very patient and polite and he has great customer service skills, I was very happy with my order, I would recommend him.

Ir
Review №94

Andre Totesora did an excellent job for me today. He gave me clear instructions and even completed the RMA request for me. I wish all support chats were as effective and quick as this one. Well done, Andre!

Ja
Review №95

Easy order, prompt delivery. In the past I only used OEM cartridges, but as they have gotten more expensive, I switched to remanufactured ones. So far, I have not been disappointed.

Za
Review №96

I made a purchase in haste and put in the wrong shipping address. I contacted customer service via chat and email and they were very prompt. The agent was able to sort out my problem and changed the shipping address to the right location. My order was still sent out the next day.

Cl
Review №97

I had a problem with signing into the website Ken took good care of me and processed my order.

an
Review №98

Arianne was most helpful and my HP 60 cartridges are on the way!

Vi
Review №99

Kathleen was wonderful and very helpful

Me
Review №100

Great customer services from Andre Totesora!! Thank you for the quick information and explanation of the ink combination I looked at.

Information
17 Photos
100 Comments
4.7 Rating
  • Address:33268 Central Ave, Union City, CA 94587, United States
  • Site:https://compandsave.com/
  • Phone:+1 833-465-6888
Categories
  • Office supply store
  • Toner cartridge supplier
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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