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Bical Chevrolet of Valley Stream
709 W Merrick Rd, Valley Stream, NY 11580, United States
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Bical Chevrolet of Valley Stream
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Ca
Review №1

Came to This town because I had an appointment with another dealer. The customer services was not as expected however on our way out we saw that Bical had the same exact vehicle on their lot with much less miles on it for the same price but with SIGNIFICANTLY better service. Daryl and Dawn were very helpful and professional while attending to us, their service is undoubtedly worth a 5 star rating.

Yi
Review №2

I just bought my suburban and saw it had a recall so i bought it in to get checked out. MY service manager was great & treated my car like his own. The drop off and pickup was smooth. i wish the prices were a bit more reasonable but i was kinda expecting the overpriced service.

D
Review №3

Showed up for service today and got attitude and eye rolling from the guy outside checking me in. That is my intro before I even deal with inside. Now the service guy inside was much nicer but doubt I would ever come back after today unless desperate. Plus only dealer service I know of that does not wash your car.

Jo
Review №4

Review for the service department. I had to get a recall on my car addressed - technically two cars with the same issue. I called two other GM dealers in the area before Bical was able to help me (I called other locations based on proximity). They were professional, clean, and flexible with our timing. I really appreciate their help and would choose to go to them over the other two without question for a future GM need. Thanks Michael!

Ja
Review №5

Daryl, who was the sales representative was informative, helpful and explained the cars benefits clearly.

Ja
Review №6

Such an amazing experience! It was simple and painless. Everyone was extremely nice and helpful. They were upfront and honest. They didn’t try to jerk us around. They had multiple different styles and packages for the vehicle we were looking at. Been recommended this dealership to everyone i know looking for a new car. The entire staff is wonderful!

Ma
Review №7

Always efficient and honest and sensitive to time issues. Mike E is a great service advisor

Co
Review №8

I brought my car here for maintenance due to check engine light. First off I had to set an appointment 2 weeks on advance. Then they had my car for about 2 days. They DID solve my problem but boy oh boy they charged me $1000 when my regular mechanic wouldnt charged about $200 for the same thing. Never again will I go here for maintenance unless I absolutely have to

At
Review №9

This is my third lease from this dealership and I have always had the pleasure of working with Nova. Nova gives superb customer service. She’s efficient and makes the process flawless.

Ad
Review №10

Dan our sales person was simply amazing. His level of customer service was outstanding. He and the team at Bical made my purchase effortless. Other than paying my monthly bill….lol

Sh
Review №11

I had a very good experience with Bical Chevy!Even though I did not get the engine repaired due to a extended warranty issue the over all service was great!The service advisor Bradley Alexander was great as he did all that he could do to help my situation.Will definitely take any car that I get in the future to Bical for service.

Am
Review №12

Staff were friendly and waiting area comfortable.Wait time for just oil change too long at over 90 minutes.

Ju
Review №13

I recently leased a Chevy Blazer at Bical Chevrolet my salesperson Nova was fantastic, this was one of the smoothest transactions I have done in leasing a car, and I have done quite a few. I told her what I was looking for, it took a few days to source but I got exactly what I wanted, I walked into the dealership thinking I would have to spend 2 or 3 hours for paperwork, Im happy to say I was driving away in my new vehicle in less than 45 minutes.I have already recommended Bical Chevrolet in Valley Stream to a couple of my friends and suggested that they ask for Nova to get excellent, knowledgeable service.

Ka
Review №14

Service was as promised. I waited for my vehicle and repairs were made in an expedient manner...what more could I ask for? I travel to Bical Chevrolet in Valley Stream, NY in Nassau County from Deer Park, LI, NY in Suffolk County which is about 1.5 hrs. round trip.I make the trip because I have always received excellent service and I am confident that my leased vehicle from Bical Chevrolet is always in good running condition.Nice work Service Department!

An
Review №15

Dan Grady was excellent he kept me updated all the time when car was being delivered answered all my questions finance team explained everything to me was pleasant to deal with

Ch
Review №16

The service department is excellent! I currently own/lease 4 Chevrolet cars and will not take them anywhere else. They are friendly, accommodating and informative.

Ro
Review №17

Everyone at the Service Department are just great!!! Knowledgeable and respectful. We are so happy to have our car serviced by Bical :)

Jo
Review №18

Vehicle was towed into dealership with dead battery. Dealer took seven days to replace battery under warranty. When repair was finally done, battery had one bad cell.Called dealer multiple times. No one ever answers or calls back. Had to go to dealer in person to inquire about vehicle. After visit still took 5 days to complete.Terrible communication. Terrible service. Seven days is way too long for simple battery install and electrical system check. Vehicle is 2021 with 1558 miles.

Re
Review №19

I am always nervous when I am car shopping, but I did my research ahead of time and I knew exactly what I was looking for - the Chevy Equinox. Anthony was awesome making the transaction so simple. From the moment we checked out the car, to the next day when we picked it up was effortless! Anthony Miller made me feel at ease, went over all the functions of the car and I left the dealership happy! Thank you Anthony Miller and Bical for creating a comfortable atmosphere and for making my new car buying experience stress-free!

Me
Review №20

My experience surprisingly was very positive. The Sales Representative was very professional, patient in addressing my frustration, concerns and need. She was very clear and thorough in explaining everything in full detail about leasing a car. I was pleased with the process. She is a fine example for other Sales Representatives.

Ga
Review №21

My 2018 Traverse broke down on the highway a few months ago and was stranded away from my home. I was towed to a nearby service station. I needed a new alternator. I paid out of Pocket and kept the receipt from the service station for my records. I was chatting with the service manager Mike Danielle and mentioned the story, I gave him the receipt, he submitted it to General Motors and got me a reimbursement check since the part was covered under the warranty. Mike is very nice, fair and honest. He is a pleasure to deal with! I recommend Bical Chevrolet and their service department because they are accommodating and easy to deal with. They also work to accommodate my schedule. Additionally, routine maintenance and service items such as oil changes are competitively priced and often cheaper than the local service station!!!!

Ma
Review №22

THE WORST SERVICE EXPERIENCE EVER AND THERE IS NO AC !!!!!My kids and I got kicked out from that place for complaining about the heat, that place has NO AC and it felt like 100 degrees Fahrenheit.the heat was worst than outside, this temperature can lead staff and customers to dehydration, heat exhaustion, even heat strokeThis is very sad and inhumanMy kids were thirsty so I asked the staff for cold water and they didn’t have any instead they offered hot coffee, I was completely shocked !when I finally got to meet the sales person I asked him why they don’t have AC and he said they been like that all summer.I soon as I complained we got kicked out

An
Review №23

Awesome service, wait time was short I am very satisfied.

Da
Review №24

I went in for a routine oil change and asked them to check brakes as they intermittently were squeaking here and there. When they called, they told me I needed brand new front brakes ($750) on a 2 year old traverse. Not brake pads, full on brakes and rotars. We thought that sounded strange as we’ve leased SUV’s before and have never had issues on a car with 30k miles on it. He then explained if we didn’t take care of it now, we would be responsible for it when we turned the car in, so we should just take care of it now. I politely said I would call back after I spoke with my husband. An hour later, I was called back asking if I had been trying to call as “their phones were acting funny”. I have a pretty good gutt and always go with how it feels. Felt like he was being shady and maybe looking for money. My husband called back finally and said, in all do respect, we are going to have another trusted mechanic take a look. Guy got quiet and just said OK and hung up. Got a second opinion today and there is absolutely nothing wrong with my brakes. As matter of fact, they are still about 80% brand new. Bottom line is we are totally DISGUSTED with this dealership! We will never give them our business again and will find a different dealership to turn our car into. Not sure how they sleep at night!

Al
Review №25

I’ve been servicing my car here for 4 years. It’s a comfortable environment. Everyone I’ve come across are professional and courteous. I can’t see myself going to another dealership for service. I’ve gotten exceptional service. The service advisors are upfront, honest, and pleasant. I couldn’t ask for anything better. Bradley is very nice and easy going. Mike Hendrichs such a pleasure to deal with. He’s my favorite to go to guy! He’s accommodating and easy to talk to. I would most definitely recommend anyone to visit this dealership.

St
Review №26

The work on the car was great .Notification of the progress of the repair was inconsistent The sales reps are excellent in follow ups & assistance.

BA
Review №27

I took a family vehicle in for an oil change, nothing more, and mentioned this to the service advisor. I mentioned a tire rotation had been recently performed. The service advisor added a tire rotation to my bill and my total came out to $85. I never knew Synthetic Blend oil (not full Synthetic) costs $9+ per quart. The customer service agent called and chuckled when I told him what had happened. However this sneaky behavior is to be expected since the owner used to respray new vehicles to completely different colors at his Brooklyn location to cut costs.

ma
Review №28

It’s not slander if one writes what happened to them is true. I wanted every chance for you to make this deal correct on your part. I didn’t ask for much. A simple re if. Again nothing is a lie. I followed your directions to the letter. Thank the lady at much for all of this embarrassmentHave a blessed day.

Ni
Review №29

Salesman Dan and GM Diana were VERY helpful and resolved the issue that I had with the finance department. They went above and beyond to make the deal work out for me. Thank you!!!

Ri
Review №30

Simply fantastic. Diana went above and beyond to get me the best deal possible and Roy made my delivery a dream. Was in and out of the dealership, with my new car, in under an hour. I cant recommend Bical any more strongly. I have dealt with 3 other Chevy dealerships before Bical and this was by far the best experience I ever had. Get your new Chevy there.

Lo
Review №31

I appreciate the technology involved with my Traverse that a message appears to remind me to get an oil change. I can dismiss the reminder with a check mark but it reappears until I actually get the oil changed. Also, I receive a check list via e-mail regarding the mechanical status of my car. Wonderful technology!

An
Review №32

Lisa at Bical was the friendliest and most accommodating employee weve ever had the pleasure of dealing with. This is our third lease via Bical, and she went out of her way to make sure our situation was handled efficiently and everything was taken care of. We were in and out of the showroom (and into a new Trailblazer) within at most 30-40 minutes because she took care of everything else before we even got there. We hope Lisa is there for a long time so we can renew this lease with her when its up! THANK YOU LISA!!

Lo
Review №33

Offers reliable service. Service is based on appointment.

Ca
Review №34

Excellent Customer Services. All work done before the prescribed time.

MS
Review №35

I brought my Trax in for regular oil change, I was the fourth car in the queueI went up to the CSR and the first thing he said was that the oil change and tire rotation was 84.99. this was $10 more that the lady told me when i called and booked the appointment. I went ahead and agreed fo the 84.99 charges.I asked why I was paying the same price as the persons who had much larger vehicles with much larger engines. The CSR did not answer. This does not make sense, since my vehicle with a smaller engine will not use as much oil as a vehicle with a larger engine and the time to service a larger car is much more than a smaller car.I proceeded to the waiting area. There were no less that 4 people who came after me and received their vehicle before i did. after waiting for about 2 hours, my mobile phone connected to my cars bluetooth and I checked to see my car was brought to the front of the check-in area. I assumed quite correctly that the car was finished. I had to wait an additional 30 mins for the gentleman to pass my documents over to the cashier for me to settle any outstanding balance.To my surprise, the total was almost $21 more than the coupons that I presented when i checked in. I of course queried with the cashier about the charges, she could not answer my queries and referred me to the CSR agent who checked me in. He seems agitated with my queries. He was rude and impolite. He did not try to answer any of my questions. After about 10 minutes with him unable to answer my queries for the charges, i decided to pay and left. I told him that his customer relation skills were not ideal and he responded that he does not care and that I was the first person who said that about him. I am very skeptical about bringing my cars to your dealership for future service.

Ro
Review №36

Lisa was AMAZING!!! She was very attentive, friendly and easy to work with. I would recommend anyone to see her!!

Ja
Review №37

The dealership is poorly run. The sales rep I dealt with was not a good communicator. Several times I would call for status and either he did not know or would not answer. I should not have to continue to call all the time . I know my credit was not the best but they seemly ran my credit 12 times which dropped it even more . I lost 40 points in one day. I asked the manager why they had run it so many times . She responded with I wanted to get you the best deal. We all know credit drops faster than it comes up. So I declined the lease deal they did get me, it was just too high 488 to 720 per month with more down than the 2k . Was gonna use my present vehcile as a trade and it only took 20 off per month which means they where giving me a small amount over what I owe which was below trade in value.. So I was certainly disheartened. I asked for my deposit back and still have not received it. I contacted the cc company. I wont be doing business with them. I suggest others to not do the same. Thank you for your ear.

Se
Review №38

The customer service was very bad. The guy at the front desk was very rude and did not Explain things correctly. I was not satisfied

Fe
Review №39

I appreciated the fact that the salesman was attentive and willing as well as able to answer all my questions about my new car experience.

ca
Review №40

I have bought and leased many new cars but my experience at bical was by far my best. In particular the salesman I dealt with Roy was an absolute gentleman and did a fantastic job helping me an my wife. Roy was patient was not pushy and gave me all my options. He helped make my children feel comfortable ( they also now love Roy) I was extremely happy that bical was where I ended up to lease my traverse. I will definitely recommend bical and specifically Roy to any friend I know in search of a car. He will also get a call the minute my wife is up with her Nissan rougue. Thank you Roy you were outstanding!

ka
Review №41

My experience with Bical gets a little better each visit. Bradley is excellent at dealing with customers. He goes over everything in detail. Not just with me but with every person.

Pa
Review №42

I appreciate that Mike in services was able to service my GMC terrain very quickly

Da
Review №43

Friendly staff, but bad service experience.Dropped car off on a Wednesday, was not looked out for 2 full days until Friday am. Kept getting vague answers as to whether or not the vehicle had been evaluated and what the issue was. Essentially ended up just telling them to stop evaluating the vehicle and picking up the vehicle and bringing it to another Chevy service dealership.

ED
Review №44

Fast service but I feel like I paid a heck of alot of money for a repair/issue that should be fully covered under warranty. First a vehicle to gave 30 thousand miles and encounter Engine throttle control system issues is a sign of poor factory craftsmanship. I have alwaya bought Chevrolet vehicles. My next auto purchase will probably not be a Chevy.

Ke
Review №45

Took too long for car to be inspected and oil change and too many folks packed into waiting room. Put benches outside in fresh air that are comfy.

ma
Review №46

Were not truthful about delivery times and the reason for the delay, also after waiting for 2.5 months for delivery would not honor the original incentive deal that was agreed upon in a signed contract! Shame on you!

Qe
Review №47

Everytime I come to the dealership, I am greeted and treated so nicely and with respect.

Fr
Review №48

Diana & Lisa were very knowledgeable as well as nice & respectful.Even the credit experience with Dawn went extremely fast as opposed to other dealerd

Je
Review №49

Diana and Nova were awesome. Found me the exact car i wanted and had me in and out fast. Very nice people to deal with!!

Jo
Review №50

My sales representative Johan was helpful during the process of purchase and registration of my vehicle. He made it clean and clear of all details.

Mi
Review №51

This service day was pretty decent. Im normally waiting up to 2 1/2, 3hrs for just an oil change but on this day i receieveed and oil change and a mileage maintenance check. Was out in under 2hrs. Also, Mike who work the front desk is always a sweetheart.

Br
Review №52

Purchased a CPO Colorado ZR2 from Johan. We did our research, knew what we wanted and knew market value for the vehicle. The truck was immaculate, best CPO example we had seen. No nonsense, no back and forth and the deal was done. No pressure at all. Financing was easy as well. Would definitely recommend a visit to this dealership. And ask Johan about his trip to the arctic circle...

De
Review №53

My experience is always a good one n its all due to the amazing staffs that works there. Bradley is my number one guy to go to for appointments that always works for me n the mechanics they keep my baby ( my equinox) purring like a kitten. My car just runs so great I love it, n they always tell me what needs to be done n fix whatever it is that need some attention.

Ba
Review №54

This is the Fourth Car that I have purchased from Bical and highly recommend them. Daryl Birthright is an excellent salesperson!!

da
Review №55

Sales rep DARYL BIRTHWRIGHT was very helpful and informativewere very happy with our 2021 this is our 3rd chevy with BICAL

ba
Review №56

Not nice sales team find another dealer. I made an appoitment your staff told me i could come i scheduled my work day and week around. you said it was a mistake when I or my staff make a mistake i make good on it. i dont inconvenience the customer. so I stand by by review

Na
Review №57

The oil change was took little time to my surprise. I didnt like that mask wearing were not a must, not even the employees.

Li
Review №58

I always enjoy the high level of customer service Bradley. The only room for improvement would be for the dealership itself in having more availability for appointments.

ja
Review №59

Customer service is always outstanding.

Ro
Review №60

My salesman, James Goldstone, was excellent. He cared about the fact that I recently retired and did everything possible to get me a deal that fit my new budget. He should be recognized for his excellent service.

Ma
Review №61

Roy was very patient with me as I wanted a nice vehicle within my budget. I have sent him a referral and will in the future. Oh, the rest of the staff were nice.

pe
Review №62

I had a great experience. It was a very easy transition and process to lease my car. There was no sneaky deals to try to get extra money out of me and my saleswoman was very knowledgeable and helpful. She got us the best deal we could get. I would highly recommend a friend or family member to lease from here.

Do
Review №63

James was great! he did everything in record time best service

Ja
Review №64

Good customer service, service hours are convenient.

Ro
Review №65

Great service, nice showroom, knowledgeable sales and service personnel!

Ja
Review №66

Very bad customer service, manager said i was waisting her salesmans (roy) time. Who says that to a customer? As far as i am concerned, customer comes first, they act like they are doing me a favor,smh. Worst dealership i have ever delt with

Ro
Review №67

Been there every year or two. Service is better. Staff are professional and courteous.

No
Review №68

The salesperson was great and very nice. Nova was the best I ever dealt with.

Cy
Review №69

We just got a lease today from Bical Chevrolet of Valley Stream and were dealing with a gentleman named Roy. Hands down the best customer service I have ever seen. He went above and beyond to find us the car we wanted, listened to our wants and needs and delivered perfectly. I would definitely recommend this dealership for your car needs and if you can, ask for Roy!

Ma
Review №70

I think Mike was very unprofessional person. He don’t know how to talk with people. How he disrespect others who came to work with him! I went there for some work but they took couple of days. I suggest to keep away from that place & specially from mike. They even don’t care about you & your time. Very Very bad experience for me.

ne
Review №71

Always a great experience, Dana, Roy, Diana, Anthony, Chris etc great people

ra
Review №72

I bought car for them 2020 Chevrolet Suburban after 20k miles my car got Engine Light. 7 time I drop my car still car not running good. Horrible experience they still don’t know what is problem. I begging to them but nobody has heart. I think I go to GM motors to return this car. Very bad experience I am very upset spend 60k to bought this car and less than 1 year this car has so many problems. Management is not good. I am disappointed. And I don’t know what I gonna do return this car to bank or GM because nobody help me. Sad

ca
Review №73

I WILL RECOMEND BICAL OF VALLY STREAM SERVICE WAS GREAT AND SHORT ASK FOR DIANA OR JAMES GREAT PEOPLE.

Au
Review №74

The experience was very smooth everyone was very helpful Mr James walked me through all options an made sure I was completely satisfied great great group of people

He
Review №75

I came in for an emission inspection which should have been routine since I only traveled about 800 miles this year (working from home). was told that I needed 3 new wipers and lower front control arms. this was odd because the wipers had nearly zero use since last being changed ad there was no noises or steering issues related to the arms. The total was over $1100. I ended up leaving Bical with a failed inspection report. The mechanic I used afterwards found no wiper issues and some wear on the bearings but not nearly enough to fail an inspection. I understand the desire to sell service and I would have accepted a recommended service option, however jamming me up by deeming my car unsafe to drive was a new low. I am in the market for a new vehicle but I certainly wont buy from Bical or get service there again.

Jo
Review №76

Very happy with the deal I got from Roy.Thanks

Sh
Review №77

I went to take my brother car to get an oil change. The appointment was for 1030. Yet It’s going on 1230 and I’m still waiting on this car. An oil change is nothing more than a half hour service. It makes no sense I have to cancel my days plans to stay here and wait for a car. I brought it to the dealership because i thought that it mattered but obviously it doesn’t matter that the customer isn’t warned that this can take hours to complete and that the appointment Is for the dealership to look coordinated and it seems like it doesn’t really matter. I’m definitely not satisfied with the customer service Here and I will not be returning to deal with this nonsense for an OIL CHANGE. The flirtatious man at the front desk said they don’t just have someone to do oil changes specifically but it just doesn’t make sense to get service at A DEALERSHIP when they’re a no special reason why besides warranty. But this waiting for hours isn’t worth it. I won’t be returning to this place

ta
Review №78

My experience at this dealership was awesome! My sales professional Daryl Birthwright was very knowledgeable and not pushy. I visited several dealerships and he was the only one that gave me a callback to tell me about incentives they were offering. I was torn between a crossover I test drove at this dealership and another one I saw at another dealership. His callback sealed the deal for me because I felt like he was trying to work with me. His manager Anthony went over the numbers with me, gave me the incentives and the price was where I needed it to be. Thanks Bical for making my experience a great one!

be
Review №79

Did not buy but the customer service is great. Love this place. (Oz)

An
Review №80

James was the man. I was ignored when I came in. Probably walked back and forth across the showroom about 3 times before a gentleman with a ponytail asked me if I needed help. He was helping someone but saw no one was helping me. When he couldnt help, he gave me to James and the rest was history. Good advice. Straight talk and none of the upsell garbage. If I did recommend anyone or this dealership again, it would only be to James Goldstone

Ky
Review №81

Called to purchase an advertised Chevy Tahoe. Sales Manager Bryan gave me the price. I offered to come down and purchase the tahoe cash no questions asked. I was told because I was from out of state they would not sell me the tahoe...... not sure how this is a good business model. They were more worried about their unit credit from the manufacturer. Come on really!? You’ll get it once I register the vehicle!Then I have the GM Diana email me to “Purchase” a vehicle in my own state.... LOL, last I checked, money in Ma is good in NY or did something change!? Very sad when you have a company unwilling to sell you an advertised vehicle at the price listed. Makes you wonder what kind of shady deal you’re actually getting if you do buy a vehicle from them.Ask Bryan the sales manager about supply and demand and how they allow buyers to get into biddings wars instead being a standup dealership and selling it to the first buyer for the listed price!Go elsewhere! Apparently, they don’t like the hard earned American dollar!

Sa
Review №82

This is our second vehicle being leased at Bical with the help of Nova. They make the whole process effortless and seamless. Nova was also a huge help in surprising our son with a new car for his birthday. She is outgoing, very personable, friendly and very professional. We highly recommend Bical and Nova!

Sh
Review №83

Anthony and Dawn makes coming to this dealership a pleasure. They make you feel like friends. No nonsense and straight to business. Love it. They helped me and my two kids.

Jo
Review №84

I was dealing with Anthony Miller and he was great. Really went above and beyond to get us into a new car. The only downside is that the engine light came on in the new equinox we received and I had to go back the next day and have the sensor serviced. Overall, it was a nice experience.

De
Review №85

Wonderful dealership. The easiest experience Ive had in a long time. They treated us like our opinion actually mattered and they made sure we were comfortable with all aspects of the process.

Le
Review №86

I was good with my experience from the dealership.

Mi
Review №87

Lisa Bautista was great. Very helpful

ir
Review №88

Very helpful and friendly. This is my 3rd trax so I really didnt need to be convinced of its features

Th
Review №89

All the employees were very nice. But. When I asked how long it was going to take, I was told that it would take about 1 to 1 1/2 hours. I got there at 7:50am. I did not leave until 10:30am. When I asked at 10am when my car would be finished, they told me just a little bit longer. I got an oil change, an inspection and the tires rotated. If I would have known how long it would take, I wouldnt have waited for it. I was on vacation and my morning was wasted by waiting for my car.

li
Review №90

They called me for a recall. I was told repair would take about 15 min. when I asked on the phone, When I dropped off my car I asked how long when it will be done. I was told about 2 hours, that was fine so I planned my day around this information. I waited 4 1/2 hours and called them to find out the reason it was now 2 1/2 hours passed delivery time. I was told the employee went to lunch, my car still wasnt done. Wait an hour and come it should be ready. I did, it was then done but my day was a total waste. VERY INCONSIDERATE, experience I dont wish to repeat.

Ca
Review №91

The experience was great, but I wish they would work on social distancing. The seats were a little to close for my liking and more than 5 people in the waiting area. But overall I was happy with my service.

Ro
Review №92

Great dealership.

Ga
Review №93

I dropped the car off Thursday night, got a call Friday night saying my car was still not taken in to be checked, and that it wouldn’t be until after the weekend. Didn’t get offered a loaner or anything. Wasn’t looked at until Tuesday and got it back that afternoon. Break sound problem wasn’t fixed since I didn’t put the breaks their even through 4 mechanics are telling me it’s not the breaks and Chevy is saying it is. Most likely going to be my last Chevy after the lease is done

Ra
Review №94

Location looks alright. But the customer service is not well. They don’t have any sanitizers for customers, absolutely nothing. In this covid era, no sanitizers? Unbelievable.

Mo
Review №95

Our sales dealer went above and beyond. I was very particular about what I wanted

gr
Review №96

Please stay away from this dealership, you will waste your time. They are total crooks. They need to be shut down. I will be complaining to corporate about their illegal practices. They are really ruining the chevy name with their fraudulent practices. Cant believe they were allowed to be open this long with all the complaints against them.

Li
Review №97

After looking around at multiple dealerships, going here was the best decision my dad made. From talking on the phone to walking through the doors Johan was positive, easy to talk to and took great care of my family. Great financing, great insurance. Overall coming here was a pleasant experience. Thank you for the best birthday ever. My family will be coming back!

ki
Review №98

I brought my car in for an oil change and because it was pulling to the right and my steering wheel was shaking. I was told I needed 2 new tires because the steel inside the tires was bent. When I asked which tires needed replacing, explaining I recently purchased 2 new tires, I was told The ones you didnt replace. I was also told I need to have an alignment.My car was there for 3 days.When I picked it up the car still pulled and the steering wheel still shook. On the receipt it stated that my tires were worn, nothing about bent steel. When I called to tell them that my issues werent fixed I questioned the difference in what I was told vs. what was on the receipt and was told that bent steel and worn tires meant the same thing.I brought it back and my car was there for another 3 days. On the last day, I had to call to ask what was going on- no one kept me informed.On top of all of this, my original quote was nearly $900- they wanted to do unnecessary work and I promptly declined half of the things they tried to push on me. I knocked my bill by about half.I feel that there was an attempt to take advantage of me, at the very least. I do not trust the situation with my tires and suspect them of replacing them to pad the bill and never actually doing the alignment.This is a car I leased through Bi-Cal. I am disappointed that they would do this to someone, let alone someone who got the car from them. My Mother also has a lease from Bi-Cal.We will never bring our cars there to be serviced again.

Sa
Review №99

Worked closely with Sales Consultant, Johan Cardenas with an Out of State Internet Purchase. Found that Johan was nothing but professional with me & my automobile needs & had my car ready for me when i arrived at his dealership in Valley Stream NY from PA on Sunday morning to pick it up. When i arrived i was greeted by Chris who was also very professional & kind escorting me & my husband into the Dealership making us both feel welcomed. The actual automobile purchase took only moments as all of the paperwork was in order by Johan & Bical Chevrolets Financial Department. I, no doubt highly recommend Bical Chevrolet for Price, Service, Financial Needs & a Fantastic Sales Team that includes Johan!

Jo
Review №100

LEASE WAS ENDING REACHED OUT TO BICAL OVER THE WEB WAS VERY QUICK TO RESPOND WITH MY REQUESTS. DIANA AND NICK MADE THE PURCHASE AND PROCESS VERY SMOOTH RIGHT UP TO DELIVERY DATE. VERY HAPPY WITH CUSTOMER SERVICE FROM SALES STAFF AND CAR WAS DETAILED PERFECTLY. WOULD HIGHLY RECOMMEND THIS DEALERSHIP.

Information
100 Photos
100 Comments
3.5 Rating
  • Address:709 W Merrick Rd, Valley Stream, NY 11580, United States
  • Site:https://bicalchevy.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 516-285-6500
Categories
  • Auto parts store
  • Chevrolet dealer
  • Auto repair shop
  • Car finance and loan company
  • Car repair and maintenance
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
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