Chad and Caleb were awesome customer service reps. We came in with several things that we needed and they helped us with all of it. Never got frustrated or acted like we were a burden. Super professional but also kind and caring. Very knowledgeable and great at putting things into words we can understand. We have been looking for a home store so that we always have the best service with people we know. Not looking anymore. We found it. And Chad and Caleb will be our go to guys. Thanks guys!!

Marcus was great and took so much time to help me get my phone plan to a cheaper rate. Chad was a great support too. Best customer service around!!

Caleb was very friendly and helpful. He got us taken care of quickly and was patient with all of our needs. Great experience!

Great service, they helped me with my new phone

Thank you Marcus! You are am amazing customer service rep. You took very good care of us will definitely come back.

Great team! They make you feel welcome and are super helpful. If you want a team who puts in the effort and can give you quick service this is the place. Thank you Amethyst, Chad, Kody, and Caleb

Caleb was amazing help! I came in with a confusing problem but he easily solved my problem! Quick and easy fix and he was very kind and easy going! Best service!

Highly recommend this store. Chad was extremely professional, helpful, and patient. Cant overstate how much better of an experience this store presented. Will use this store exclusively in the future.

Stopped in late on a Saturday. Had a new phone to get activated and an issue with another phone line. Caleb & Kody where super professional, very helpful and extremely friendly.. Solved all my problems in one shot.. Thanks guys for all the help 👍👍

Kody was a huge help! He solved all of my problems and questions quickly and efficiently and was very professional. The staff is amazing! Will definitely be returning!

Marcus was a great representative and he made our visit effortless and was very fast and efficient.

They have the best service of ant ATT store I have ever been to. Also very friendly.

Had an issue with my I Phone this morning so my son and I went to the store to see if they could help me. Got there and came across the most knowledgeable and amazing team member I have ever meet. His name was Kody and he was able to help resolve the issue. So if your ever in need of out of this world phone service or sales go see Kody @ AT&T Van Buren!!!

Marcus was the best representative anybody could ask for had the best experience at this at&t store

Chad was awesome, he was very helpful and informative. We really appreciate him and his service! Great employee!!

Very friendly a helpful! Great deal 👍

Caleb did a fantastic job explaining the phone options and setting up the new phone....great location and service!!

It was a great experience! Kayla was extremely professional and very knowledgeable. She assisted my purchase of the new IPhone 12 Max Pro...transferred my data from old phone to new phone and even setup my Apple Watch! Anytime I have been in there - Kayla has been very helpful and pleasant!

They are very friendly and helpful. I was thinking about cell phone switching but not very beneficial right now. We have ATT internet service and it works for us right now.

Superior customer service. Came in and we were treated like friends instead of customers, even close to closing time. Very appreciative of Kayla and Chad staying late to help us out!

Caleb was very patient and kind with me, my husband and mother in law when we got new phones

Caleb has been a tremendous help. He has gone over and above to solve my problem.

Through the switch from Verizon they were there patiently and happy with a smile. One of THE BEST customer service experiences Ive had. Thanks for putting up with me!!

Chad and Kayla had great customer service! Very helpful!

Came in to get WiFi for work tablet. Smooth transition with extra help toward my existing plan. Thanks Kayla for the hassle free help!

Chad was amazing. Great help and very helpful.

Everyone was very helpful and worked great as a team.

Chad was amazing and very helpful. Heres Chad!

Ordered online and came in to transfer information. Quick and easy. Helpful staff.

Upgrade family phones, a dreaded time but chad made it easy and convenient and less stressful than expected. Great experience 👍🏼

Charlotte was amazing and was the best! She was attentive and patient.I made the above review a couple of weeks ago but now have to update it for the horrible experience that I have had with ATT. After I bought 4 phones and service we discussed my bill being max 300. When I received my bill it was 600. I was aware of the activation fees but none of my discounts that I was given were applied. I called Loyalty they told me to go back to the store and also that a manager would call and they never did. I went back to the store and they told me to go to the store in fort smith because they were a 3rd party and could not help me. I am at the store in fort smith and they said that the store in van Buren should be able to help me. I am currently at the store in fort smith where I have been waiting for almost 3 hours and still am 6th in line to be helped. But they said they still can’t help me. I have had ATT business internet for over 2 years and am being treated this way. I never write reviews but I am at a lost of what to do. Everything was fine when I wanted to get the phones but now no one can help me. I want to keep ATT but due to no one being able to help me I am not sure what to do.

Chad was a great customer service representative.! He helped us out with upgrading our phones and getting the service the way we wanted. He went above and beyond to make sure that the information was clear on billing and phone pricing. I have had a lot of issues with At&T before but this was the smoothest transitioning to have.Charlotte/ CJ has a very bubbly personality and made you feel comfortable to be around and ask questions when needed.Kayla made sure we were helped in a timely manner and super friendly and professional.I would recommend Van Buren AT&T to anyone looking for service!!!

Amethyst was very helpful and extremely professional with the way she handled all of our questions and concerns. Van Buren location has some of the best customer service I’ve ever experienced in the surrounding areas. They will be getting my repeat business due to how helpful and insightful Amethyst was.

Chad did a good job and helped me find my ideal phone and helped me navigate and finally decide which one I wanted and could use efficiently.

Kayla at the Van Buren, Arkansas AT&T Store was very helpful by explaining answers to my questions.A smile and I’ll be with you shortly as she was helping someone. They are very helpful and knowledgeable.

Charlotte helped me pick out the perfect phone for everything I needed it for and she was very friendly. She answered all of my questions and had me in and out as quick as possible without having to stand and wait around. I will definitely come see her when I need my next phone.

I had a amazing experience at ATT van Buren location I was in and out with no issues and the ladies who helped me were absolutely the BEST 💗

Chad and kayla was great. They really helped me out

Kayla went over the top to assist me. Great girl, excellent service

Chad was very helpful and knowledgeable about all the phones. I love the one I purchased, thanks to Chad!! Give him a raise!

Never received an email saying my order was ready to pick up. The phone number listed anywhere for the store I was picking up at was out of service. People at the store was rude. ATT Customer service was unhelpful.

Chad helped me so much. He was awesome

Came in to do an upgrade on our phones. Chad was very knowledgeable about the phones and helpful on getting us switched over. Kayla and CJ were a big help in making sure the cases we got to protect our new phone would be the right size and keep us from damaging them. I am super thankful for the outstanding customer service they offered to me and my daughter.They even gave us cute bags that are reusable and eco friendly!Thank you AT&T Van Buren.

Chad was great! I called in with the intention of just finding out my options. He was very patient with me and took time to go over all my questions. Because of him I ended up in the store and walking out with a new iPhone12!!Thank you ATT VB!

Charlotte is so helpful!! I had no idea what I was looking for an Charlotte was so helpful & patient with me. Any questions I had she answered. I know I took a lot of time out of her day but she insisted that she didnt mind at all. THANK YOU SO MUCH CHARLOTTE!!!! YOU ROCK!!!

I walked into the store not sure of what I needed in order to hook my Galaxy Note10 + up to a (pre bluetooth) radio in my car.Amethyst Harrison almost seemed to know what I needed when I walked in. She was incredibly kind, to the point youd have a hard time telling me she doesnt have a degree in hospitality. Her professionalism went unmatched as far as service, in comparison to any other store Ive been to. You guys have a gem, there. 👌

I came into the store to find a new phone! I was then quickly greeted by Chad. He helped me find what I needed and the plans that were available. I was able to find a new phone very quickly. Thank you Chad!

Charlotte was amazing! I have never received better customer service from a phone store! She took the time to sit and explain everything to me about my new phone and I will be going there from now on!!

-The Beauty in the AT&T Store-I arrived at the store needing assistance finding a new contract. I was with Verizon and i think we can all agree that a change needed to be made. When I entered the store, I was greeted by a beautiful woman named Amethyst. Amethyst is not only a gorgeous violet stone, but it is also Greek for intoxicate which is how I felt when my eyes fell upon hers. Amethyst asked me if i needed assistance and me being the classical romantic said, YES PLEASE.I explained my issue with my previous provider and Amethyst showed me sympathy which I truly appreciated. I felt like she truly understood my plight and thus made me feel ever so close to her. She explained what promotions they had (which were outstanding, saving me hard earned money) and we settled on a plan which ended up with me getting a new phone!Once the phone was activated, I popped the question to the woman of my dreams. I asked Amethyst if the first number in my new phone can be hers. She laughed, pushing the question aside like a stupid joke. My heart killed over and I left. Although my love had not felt the same way about me, I hope one day it may change.In conclusion, the service was great and the promotions were awesome. I dont know if I will be able to get the courage to step foot into the store again however, seeing as how I was shot down by my true love. Maybe one day. Maybe...

Charolette is amazing and so helpful!! She’s the only good employee! The other employees seem snarky and she’s the only one I felt comfortable talking to

Kayla was very polite, very professional,good sence of humor, helped us with the phone we had, and got are accessories

Be sure to go see Chad and let him help you. He knows exactly what he’s doing. Excellent customer service! He helped me so much when deciding to upgrade my phone. :)

I went in two weeks ago to upgrade my phone and the Hispanic girl was so sweet and helpful! I usually go to Alma but there was a different person there than usual who was a little rude. Will be using van buren from now on!

The sales reps are very friendly and helpful. Smart group, very good service.

Caleb and Chad were amazing!!

Chad was awesome and hooked me up

Very professional and personable. Took care of my situation in a timely manner. Very pleased with the person who helped me.

Chad was AMAZING!! Thank you for all your help!!!

At the Van Buren location, Chad and Charlotte took the time to explain detailed information to me about which options would work best for me. Great customer service from the both of them.

Chad did an amazing job helping us today fast gave us clear and accurate information got me an 11pro iPhone very friendly and nice southern hospitality very very satisfied!

I came in to check my battery and received excellent customer service from Kayla.

Amethyst was so great and helped with all of my concerns! I got a great new phone! Thank you!

Charlotte is AMAZING!!!! She is so helpful, friendly, and knowledgeable. I recommend her to ANYBODY looking for new phones/services/accessories with AT&T. She’s the absolute best!!!!!

Everything was great! The staff was friendly and very helpful

I was blown away by the service at this st. I think her name was Charlotte. She was so helpful and professional even dealing with multiple atnt reps to clear up issues. She stayed later. Was so impressed.

Amethyst did a fantastic job getting me in and out with no issues. Definitely a fantastic employee and super nice and sweet as well.

Amazing customer service! Charlotte went out of her way to help me with my phone. I will be going to this store from now on!

Charlotte was really friendly and informative and really helped me work with my budget. She was very patient with me and my 3000 questions and ive never been seen so quick at a phone store before.

Excellent customer service! Kayla is the best!!!

Charlotte and Kayla were great. Service couldn’t have been better.

Was helped quickly. The associate that helped me went above and beyond for me.

Kayla was wonderful and helped answer all my questions.

Charlotte was such a big help, thanks for a great service

Chad was amazing with me. He helped me with everything I need

Excellent customer service! All of the workers are extremely nice!

My elderly mother who has no clue about technology went in to the Van Buren store and Brittany helped her find the perfect phone and was so patient and kind to help her understand how to use it, sat with her until she was comfortable with it!Never seen better customer service.We definitely recommend this location! Awesome employees, thanks Brittany!

Abbey and her team were very helpful in assisting me in finding a phone that fit my budget and needs. They were super friendly and knowledgeable. Highly recommend this location!

Had an amazing experience with Charlotte today at Van Buren, AR store!

Chad was so awesome he helped me with my phone.

Caleb was amazing

I came in to check my data usage and got a plan that worked for my family thanks to Amethyst. I was assisted in how to view my information on my phone by Kayla. This store has helped me many times.

I’ve been to a lot of AT&T stores, and I’ve left many unhappy with the service. But this location was no tone of them. Super customer service. I was in the area away from home and needed to visit the store. I ended up upgrading two phones on that visit.I live about 90 minutes away, but when it was time to upgrade my sons phone I made the drive and I’m glad I did. The ladies at this store provide customer service second to none and their knowledge is extensive.

My experience was awesome! Abby assisted me with phone issues as well as accessories! She was very knowledgeable and sweet!

Chad was awesome

Chad was great! Also no waiting while most stores are very busy right now!

Chad is awesome

Chad was awesome and amazing

Very helpful and kind

I came into this store with issues regarding my account and the staff member, Brittany, was extremely helpful. She knew exactly what my issues were and how to fix them. I will definitely be coming back to this store in the future.

Chad was amazing 100%%%

Faster than sprint didnt take forever to switch

Kayla was super helpful and sweet!

Experience was amazing!

Needed to do an upgrade in a short amount of time, went in to this store and was blown away with the customer service. Abby took care of everything, no worries, was in and out in know time! Only place I’ll go from now on... 👌

Bought a new phone and set up my own plan in my name, ended up being billed almost $300 a month because someone put me on a business plan even though i don’t own a business. after trying for 4 months to get off of the business plan and into a personal one my phone got shut off due to lack of being able to afford the bill and not having a single person know what they’re doing. not a single person, in store, out of store, on the phone, on the 24/7 customer service through the app, NOBODY would help me get the billing worked out and ended up charging me almost $900 because of a mistake they made to get more commission by signing me up for an expensive business line. they don’t help, they transfer your call 18 times and still don’t fix the problem, they don’t care to try and help you the best way they can, they take their mistakes and blame you.

Chad was awesome

Chad was awesome

Everything was great and they answered all my questions

Abby the store manager was super friendly and helpful and answered all of our questions!

Chad answered all my questions amd helped alot