user
Hampton Auto Glass
11214 NE Hwy 99, Vancouver, WA 98686, United States
Appearance
Hampton Auto Glass
Comments
An
Review №1

Hampton replace our windshield and did a very good job. Everyone especially Bree was professional and very friendly. I did have an air bubble that caused a slight rattle which they quickly scheduled me to come in and fixed. I have already recommended them to two other people

Ki
Review №2

Hampton is a preferred Farmers provider. I didn’t even know that - I chose them based on good Yelp reviews. They were responsive and could get me in within a couple days. Would highly recommend them to anyone needing auto glass repairs.

Ro
Review №3

I hate reviews and rarely write any .But Unfortunately fast does NOT mean quality work....And that what i was afraid of when i dropped offmy 2015 Mercedes E250 for an OEM expensive windshield replacement. I asked them to take their time and no rush for me. They did everything under 2-3 hours. ( On my previous Mercedes W211 it took 4 good hours, and i was present during that gentle removal installation process, but that was in different country) . Now my outside windshield side molding sticking out by 1/4 inch due to broken locking tab underneath during their removal or installation...By the way, there was another broken plastic tab/clip on my floormat when i picked up the car, must be from the removal interior side pillar. And from the driver side, inside i can see uneven layer of adhesive that was never visible before on my original windshield, and now i see that silicone on driver side between the pillar, but not on passenger side. I know, it is cosmetic, but looks ugly from the inside of the car and anyone can tell now that windshield was replaced not professionally. I am a technician myself and i do understand that things can break,but this is what they do for living, and they should know better where, how and with what specific tool to pry out any trim peice on any car ...Plus, in todays world there is tons of info from dealerships or ever from YouTube how to work on those fragile trims/ moldings clips. Receptionist lady was nice and informative when she was arrangingmy OEM windshield. And windshield does not leak after installation. And i guess i could not complain, as they garrantee only against leak, and not against their neglected work. But installation people could be more carefulin what and how they do, as i just listed my 40k car for sale and now i have more questions from potential buyers when they inspect it, who replaced windshield with some flaws that need to be corrected .I can not say that i am extremely happy with installation...I will try to upload pictures if it will let me

Je
Review №4

After reading many reviews we choose to go with Hampton Auto Glass to get our windshield replaced in our BMW. They ordered the glass from BMW and it arrived within a week and we scheduled an appointment. After the glass was installed and we went to pick up the vehicle, we realized that they glass was bad, it was wavy and distorted. Hampton Glass immediately took action and called BMW to get another windshield. However, because it was OEM BMW glass, BMW had to get eyes on the windshield to verify and BMW made this processes extremely difficult on everyone involved. The owners of Hampton Glass were so polite, understanding and worked tirelessly to get the issue resolved. After BMW finally got eyes on the glass, they deemed it to be bad and a new piece of glass was ordered immediately. We picked up the car today and the glass is perfect and everyone we dealt with at Hampton Glass was amazing. I would recommend them to anyone who needs their windshield replaced.

Sh
Review №5

Excellent customer service. The work was well done & got my daughter an appt to get her window fixed. Very quickly & the cost was very reasonable.

Fa
Review №6

Excellent service. Called after getting a rockchip by a passing pickup.Had me outta there in 30 min. Rockchip fixed!

Ri
Review №7

These guys are amazing. The rear sliding window on my truck wasnt closing all the way and I couldnt figure it out. Dropped it by and they got it in immediately. Turns out I had some debris in the track (my own dumb fault). They spent about 25 minutes with it; got it all cleaned out and working properly and then didnt end up charging me. I couldnt believe it.Really stand-up company and I appreciate the way they do business. The dealership would have charged me $150 and wouldve taken a couple hours. Next time I get a rock chip or something else happens that they can help me with, Im going straight there.

Ko
Review №8

Professional, competitive pricing, and they keep their word. They take pride in their work and it shows.

Er
Review №9

The team at Hampton Auto Glass helped me TWICE for my windshield on my boat!They do fantastic work and are very reliable. Price is competitive, although I honestly wasnt interested in shopping around after they said they could take care of my needs and that they are very competent in replacing windshields on boats.If I ever need any glass replacement again, I know where to go.Ask for Tabitha. She hooks it up.

Am
Review №10

I had used them once before and they were amazing. when I *thought* I needed a new windshield, they made sure I really needed it before replacing my perfectly good windshield. Turns out I didnt need one. They made sure I didnt need a new windshield prior to taking out my current windshield, and didnt charge me anything for their time or the fact that there was a miscommunication and they got the wrong windshield for my car.*If* I had needed a new windshield, they had already worked towards calling around the area and doing everything they could to get the appropriate windshield for my car.

Ta
Review №11

I am beyond impressed with the level of customer service received at Hampton Auto Glass! Its so rare to find exceptional customer service these days, so when it happens, it really stands out.Tabatha (yes, we have the same name), who I spoke with on the phone and who helped me when I arrived/picked up my car was FANTASTIC! She was knowledgeable, friendly and went above and beyond to make sure my windshield was fixed quickly. She also took car of everything related to my insurance claim, which I greatly appreciated. The windshield looks great and I am grateful to those who installed it as well. Overall, highly recommend!

Ni
Review №12

Hampton Auto Glass is amazing. The service was outstanding; the lady at the front desk was has the warmest kindest personality. She was so helpful and friendly. They also gave me the best price on replacing my windshield.If I ever have any future problems with glass. I will be coming to Hampton Auto Glass, and I also will be referring everyone I know to come here.Thank you so much!

C
Review №13

Called for a glass fill on windshield. Whoever answered was abrupt and couldnt offer any pricing details. I called another place and they were extremely helpful and offered to come fix it in my driveway.

Hu
Review №14

Fast service completed in half hour as promised for a rock chip repair and affordable price. Highly recommended.

Ch
Review №15

Probably one of the best companies I’ve ever worked with. Friendly, courteous and excellent customer service. Job was done ahead of time and as promised. Would highly recommend.....

Mo
Review №16

As per usual they did an excellent job.I will recommend this shop whenever anyone needs car replacement needs!!

Lo
Review №17

Thank you for the great service and installation!

Da
Review №18

Very positive experience with Hampton. The windshield replacement on my rare custom car had a few challenges, but Hampton came thru and Im really pleased with the result. Thanks to Tabitha, Jon, and the 2 installers who I didnt get their names. Would definitely use them again.

Ol
Review №19

I cannot say enough good things about this business!! Tabatha was super friendly and more than helpful with all my questions and concerns when I had to get my window replaced. They replaced my window quickly and efficiently and I was able to have my car back in no time. I will definitely be coming back here if I have any other glass needs!!

Ca
Review №20

My truck got attacked by road debris and left a nasty crack on my windshield. A family member suggested Hampton and Im glad they did. The repair wasnt long and the employees are awesome!

Al
Review №21

Hampton Auto Glass did an excellent job replacing my windshield. They were professional, easy to work with, friendly, and on time.

Ch
Review №22

Very professional & polite staff! They were able to get my glass and install it same day! My day started off bad but ended good because I called Hampton Auto Glass! Would 100% recommend.

kk
Review №23

Had a rock chip, didnt even need an appointment just showed up and was out of there in 15 min or less.

Be
Review №24

Great fast service. Thanks alot crew

ty
Review №25

Tabatha was incredibly friendly and professional. The price is great, the location is accessible, and the whole experience felt like I was well taken care of at a Ma & Pa shop. I would recommend this place in a heartbeat!

St
Review №26

The first contact we had with Hamptons was via email. They quoted me which I felt was an extremely reasonable price for an entire windshield replacement. Then I called to schedule my appointment and I was greeting with such a warm and welcoming phone call. She was incredibly helpful and so beyond nice that I was immediately at ease and actually looking forward to meeting such an infectious and positive person! While she is the only person I had contact with, I was extremely happy with the service and the windshield replacement. Would 10/10 recommend Hamptons! And while Im so terribly sorry I did not get the office manager/customer service representatives name, she is the reason I chose to go with Hamptons and I very much hope she is a valued employee because Ive interacted with her twice and I value both interactions as a breath of fresh air amid all of the negativity we sometimes endure. So thank you very much to Hamptons! You will not be disappointed if you go through them!!

Sh
Review №27

Great staff. Did a wonderful job. Professional. Would highly recommend. Will use for all future auto glass needs.Thank you from AAA Septic Service, Battle Ground, Wa

Bo
Review №28

I know the original owners who had it for years did above and beyond quality work. I believe the family still owns it but not exactly sure if the quality is the same I have been there one time and things same just fine to me. I would return yes.

Na
Review №29

Great Service at a great price!

Br
Review №30

Very efficient. In and out with my window rock chip. Same day no appointment. Very pleased.

J
Review №31

Hampton auto glass was great. Tabatha was wonderful. Had cracked windshield replaced.

Sp
Review №32

Dropped off before hours and picked up after hours. Couldn’t have been more pleased with the communication and the quality of work they performed.

Me
Review №33

Tabatha and the Hampton team exceeded my expectations from start to finish. Not only is Tabatha SO knowledgeable; she goes to great lengths to ensure customer satisfaction. I experienced a pretty severe crack in the windshield of my brand new Subaru, so she had to special order my glass. When I took my car in, the estimated time for completion was about 6-8 hours, and they were finished in 4. Everything else about the process was smooth as well. I couldnt recommend Hampton Auto Glass enough. I truly feel so taken care of!

Ma
Review №34

Great customer service, fast service, gods price.

Ke
Review №35

Called two glass shops for quotes on a new windshield. They were very short on the phone and both quoted me higher than I was expecting. My dad recommended Hampton, so I called them. They quoted me over $100 less than the first two places and the guy on the phone was very friendly! I was in and out in about an hour and a half and Im so pleased with my whole experience there! The lady at the front counter was also very helpful! Highly recommend this local shop!

Je
Review №36

All these great reviews are completely accurate. The people at Hampton are fantastic. Fixed my poorly installed (by another company) and are nice as pie! I used to go to an old school shop but got tired of my car smelling like an ashtray for two weeks when it was done. Zero problems or complaints with Hampton. Thank you.

Mi
Review №37

Called and got a quote on a windshield, Got in the following day no surprise charges. No scratches or nicks around the windshield and the weather trim was all straight, car was completely vacuumed out, Great customer service. I love taking my money to these small shops when I can, to support good quality craftsmanship. very pleased.

Yv
Review №38

Fast and good work. Staff are friendly!

Jo
Review №39

Great experience from initial contact and appointment setup to windshield install. My vehicle had a new windshield in less time than promised and the work was top rate. All the employees should be proud of the work they do for their customers.

Ja
Review №40

Fast work, low price, great staff.

Da
Review №41

I highly recommend these guys to anyone that needs autoglass replacement. I will be returning the next time. Very professional and kind.

Bo
Review №42

Super friendly and efficient ! Fixed my husband chipped window in no time. One moth later daughters car got a superficial little surface chip, they fixed for free in 5min! Definitely recommend them....

li
Review №43

Great customer service

H
Review №44

We have used Hampton Auto Glass several times in the last 8 years. We dropped off our daughters car today. They are always very professional, very friendly, they explain in detail the process and do excellent work.we would recommend them highly.

Kr
Review №45

This is my second time going to Hampton Auto Glass. They are very polite, professional and provide amazing service. My window is good as new. When I later realized my side speaker was missing I popped in to ask about it and they found it and put it back on within 10 minutes. If I have any more problems I will be going to them and recommend their service to anyone.

Do
Review №46

They are the best. Was having an issue with a windshield that was installed by another company. They fixed it on the spot and didnt even charge me. Would recommend for sure.

Am
Review №47

AWESOME company! Super friendly staff, they did an amazing job! If I could give them more than 5 stars I would! I definitely recommend this company over anyone else!

Br
Review №48

This place was recommended by a friend, They fix our car window, but had a slight issue ... and the owner took care of it himself. Excellent customer service. Highly recommended

Pa
Review №49

The best auto glass repair shop. They are so accommodating, professional, and the customer service is outstanding. I highly recommend this shop!

An
Review №50

Called in the morning about replacing my rear window on my pickup truck. Was given a estimate and time frame over the phone. Dropped my truck off shortly after the phone call. Around a little after lunchtime my truck was done and ready to go. Fair price, quick service and Im very happy with the product. Highly recommend to anyone!

Je
Review №51

Hampton Auto Glass saved our day and trip to Mount Hood. Our windshield was struck by a rock while heading south on I-5 and needed same day replacement. In order to save time, we found Hampton, which was on our way and luckily they were able to squeeze us in. Another place we called said it would be four days for an appointment. They got a new windshield delivered and once we got there it was installed in slightly over an hour, much less than the 2 hour estimate. It got us going again and made what could have been a disaster, a much less stressful experience. Tabitha, at the front, was friendly, efficient and knowledgeable. I highly recommend Hampton for caring about their customers needs, not just running a money making business.

sa
Review №52

Great service and to the right price happy with their work

Ni
Review №53

Windshield got replaced, but rear view mirror assembly now doesnt stay mounted. Already took the car back to the shop for a fix, without improvement. Staff was nice, but just couldnt get the job done successfully.

H
Review №54

Outstanding Service! These folks are amazing. Everyone here is focused on top-notch customer service. Hampton Auto Glass exceeded expectations with promptly handling a rock chip repair for our Odyssey. Flat rates for first chip and additional chips. No need to put in an insurance claim. Repair was fast and affordable. Thank you, Hampton Auto Glass. We wont hesitate to refer your great service and return for our future auto glass needs.

An
Review №55

Great service, fast too

Ba
Review №56

Great service and great price. Replaced a rear door window on a Ram 1500 with very little notice. I called them at 5 PM and they had me scheduled at 9am the next morning. The jobs was completed in less than two hours.Very nice staff.

Ti
Review №57

Great service, friendly and very quick when it came to repair work. Definitely would use them again and will recommend them..

Am
Review №58

My drivers side front door window was smashed in last night. I called my insurance because I had no idea what it might cost to replace. The company they suggested to me was $110 more than what I paid at Hampton and Hampton was able to get me in today. They were super nice and Im glad I found them with a Google search.

Ho
Review №59

Tabitha WA as very helpful and accommodating. She recommended us to a specialist for sun roofs, taped our window and was very helpful.

JD
Review №60

Exceptional customer service is a level of service where you not only meet the expectations and needs of the customer, but also go well beyond that to exceed their expectations.Tabitha and Mark achieved this by creating a customer focus Team where everyone is on the same page as far as customer service is concerned. They go above and beyond what is expected and take the extra step to make sure you understand what they need to do. They truly want this to be the best experience you have ever had.Thank you again for all that you do. -JE

Mi
Review №61

Great customer service. I called about a rock chip and they said they have someone on staff that can help me at any time, and it would take about 30 minutes. Turns out that they looked at it and said it was a surface scratch, didnt need any repair. I was very happy with everyone and will definitely return.

Ke
Review №62

Got me in last minute and quickly and were SUPER friendly!!! Worked with my work schedule so that I could get to work on time and got me out even quicker than anticipated. 1000% recommend for anyone who needs glass replacement.

Br
Review №63

Treated my beat up old truck like it was a Cadillac. Sure looks nice with that new glass.

k
Review №64

Fast service, great price, friendly staff

Ni
Review №65

I just stopped in today to pick up my truck were I got a whole new windshield. It turned out great! I did my research got quotes from a few places in town and they had one of the best prices I had gotten. They explained in detail the work, were prompt to get it done, and didnt try to upsell me any extras that wasnt needed. if you need a fair honest shop this is the one. If I ever need anything again ill be exclusively working with Hampton. Thank you Tabatha and everyone who was so helpful!

Br
Review №66

I have a FJ Cruiser that I do not drive. Its a vehicle that I want to continue to put money in and have it for the long haul. In October 2019, HAC replaced my windshield.I drove it for the first time since then about 2 weeks ago (May), during that drive I had a small front panel fly off and we couldnt find it. I reached out to HAC, even being 6 months later they very graciously agreed to order a new one, paint it and install it at no charge.It is a common thing that occurs when the windshield is replaced it sounds like and they were very professional and fixed it 100%I appreciate their willingness to fix something in a crazy time like right now!

Je
Review №67

I have very high praise for Hampton auto glass. They were professional, timely, friendly, and economical. They know that they are not a national chain, and so what they don’t have in name recognition they more than make up for in quality. If my family or friends have auto glass needs this will be the first place that I point them every time.

Mi
Review №68

Excellent service from super friendly staff. They worked with my insurance, got me scheduled for the next day, and were able to get it done early to fit my schedule. They even offered to give me a ride so I wouldnt be stuck in the rain! The windshield hasnt looked this good since it came off the assembly line. I highly recommend these guys 👍👍

Tu
Review №69

They’re actually a real nice shop. Good group of people, good prices and quick. What else do you need? Lol

Br
Review №70

Hampton Auto Glass is a locally owned small business, and quality craftsmanship and customer service is their forte! Not only were they polite and welcoming, they also gave me a ride to and from work! The quality of work is top notch! They were beyond patient in dealing with my insurance company. I HIGHLY recommend them for all your Auto glass needs!

Da
Review №71

If i had a million good words to say about Hampton Auto Glass it still wouldnt be enough.superd work amazing prices and people that care about the things that you care about Thank you Hampton Auto Glass with all my ❤️ love Darcy

Ch
Review №72

They helped within hours àfter I called, repairing my car window after it was vandalized. They vacuumed up all the broken glass and had it repaired and returned to me the same afternoon.

Jo
Review №73

John helped me with my rock chip repair. Perfect job even though it was a difficult chip.

Bo
Review №74

I made an appointment well in advance and showed up 30 minutes early. I was told two or three hours. After three hours, I got a call saying something was wrong and they had to get another windshield. It was finished by the end of the day (my appointment was for mid morning). No huge deal...stuff happens...The topper was they didnt reassemble my car properly. I had to spend 30 minutes doing something they should have done.Its great to have a new windshield, though!

sc
Review №75

Great LOCAL business. Able to fix rock chips on a walk-in basis. They also have high quality windshield wipers.

Ma
Review №76

Called about getting a rock chip repaired and was told to come in any time I wanted. I went in the same day and was done in about 30 minutes. Bonus they were having a anniversary sale so I saved some money. Thanks guys.

Ga
Review №77

Hampton Auto Glass is simply the best!I had purchased a used car and then discovered that the windshield had been replaced with one that was for a different model. The forward-facing camera could not “see” through the wrong windshield so five important safety features of the car were compromised – Lane Departure Assist, Pre-collision and Pedestrian Warning, Auto High Beam and Dynamic Radar Cruise Control.The dealer was not interested is doing the right thing by replacing the windshield and re-calibrating the forward facing camera. I had no alternative other than paying for it myself.I contacted Hampton Auto Glass. They guided me through the process as my advocate. They were so helpful and sacrificed with their time and money to right this problem even though it should have been the responsibility of the selling dealership.Please, If you ever need help with your cars glass, use Hampton Auto Glass. You will be very happy that you did.

Br
Review №78

I try to keep my business local, but things dont always work out for the best. In this case, I would go out of my way to come back to Hampton every time. They worked with me on cost and fit me in the next morning. They gave me a ride home and my car was finished before the promised time. The workmanship was fantastic and they couldnt have been more accommodating. These folks give one faith in the automotive repair industry.

An
Review №79

Needed a fix fast due to a chipped window. They got me in same day and were a pleasure to work with. Reasonable cost and great customer service!

Ka
Review №80

An incredible family-owned business with amazing customer service, outstanding work, and more than fair prices. I will definitely use Hampton Auto Glass again. Thank you!

Su
Review №81

Excellent. They even work out insurance coverage for you.

Mi
Review №82

I was quoted one price on the phone and after I got there it was half more than what they quoted. . . They were a great place 4 or 5 years ago. . . Not anymore if they do business like that!

Ad
Review №83

Tabitha in custimer service is friendly, professional and easy to do business with. They were competitively priced and the job was well done. I plan to switch all my business to them.

mi
Review №84

An amazing company. Friendly, knowledgeable staff. I will never go anywhere else.

Sh
Review №85

Hampton reminded me of good old fashioned service. Prompt, polite and they went above and beyond on every aspect of the installation. I would recommend them without hesitation. They also were competitive in their pricing. Job well done.

To
Review №86

Tabatha and Hampton auto glass are very customer oriented. They do excellent work at the best possible price.. THANKS

Da
Review №87

This is the glass place you want to go to if you want the job done right the first time. Quality work, Quality people, Customer service is awesome. Dont waste your time anywhere else.

Mi
Review №88

Words cant express how satisfied I am with the job done here at Hampton. Strongly recommend. Prompt, friendly, fair. Cant ask for anything more than that!

Co
Review №89

I had been putting off getting my windshield replaced for months and finally pulled the trigger when my dad recommend Hampton. They got me in right away and did an awesome job. They even fixed some minor issues from the previous repair at a less qualified company. The staff is very friendly and instill a lot of confidence. The shop is clean and organized. I would recommend Hampton auto glass to any of my friends and family.

su
Review №90

Hampton Auto Glass was the first place I chose, due to the outstanding reviews and now due to the outstanding service I’ve experienced I’m compelled to leave this review! Super friendly and I will be returning if and when I need service again!

Br
Review №91

I am so great full for this place! They got me in same day to replace a window after my car got broken into the night before. They were very professional, friendly and squeezed me in on a Friday. Had my car for a few hours, replaced the window and even cleaned out the shattered glass. Excellent work & 5 star service!

Ke
Review №92

Third time I have had my windshield replaced here. Always great and timely service,and friendly. Was able to do my eyesight calibration onsite saving me a trip to the dealership. Always like to support a local business.

Ch
Review №93

Back again, and another great experience. Had them replace my windshield and install a sliding rear window in my pickup. They took the time to make sure I would be happy with the fit of the sliding window (aftermarket piece), and then did a really nice job with all the work. Organized, polite, conscientious, timely....great service!!!Below is the old review from a couple years back when I went there the first time...These guys are great. Its really nice when a business can solve your problem, and actually do it faster, easier and for a lot less money than what their original estimate was.That was exactly my experience with Hampton Auto Glass when they fixed the back window on our BMW.Quality work, and honest service....what more can you ask for?

Ka
Review №94

Great family owned business. They did everything they promised in replacing my Tundras windshield and the cost was lower than they quoted. I would definitely come back. Thanks to Lea and the guys in the shop.

Br
Review №95

Excellent work with a hometown feel. They did not make me feel like I was just another job. I felt like a friend was working on my car. I would definitely recommend and I will be back next time!

Da
Review №96

I only gave them 5 stars because theres no option for 10.These people are by far the nicest, most kind hearted people you will find in a business.I took in my 1982 vette to get my window put back on its track.But while asking about that, I ask the owner if he would or could fix my door?My outside door handle was broke, the inside of the whole latch was shot!John was so kind to say hed fix it..remember, this a AUTO GLASS SHOP, not a body shop, but even so he still said yes, why?...Because he cared and just wanted to help me. Thats not even what they do for a business, so thats pretty amazing if you ask me.Thats the kind of good hearted people these guys are.They go above and beyond the call of duty because they just want you to be happy!Its tough to find people like this in a business world anymore, little lone in life, John and his staff are a rare find.

Ka
Review №97

OMG WOW Customer service Customer service Customer service was the very BEST!!!They made my day with close attention to detail and speedy service!!!

Br
Review №98

Thought I had a leak in my windshield - showed the technician, Mark, the water in my car and where I was sure the issue was stemming from. He called me back an hour late and said that he found the leak in my sunroof. Mark took the time to show me where the issues was and gave me the name of a company in Portland to call that dealt specifically with sunroofs. Very friendly, honest company who has just gained a lifelong customer!

Mr
Review №99

Great people! Owner stopped what he was doing and helped me jump my car. Then he offered to loan me tools for the battery replacement. Rare customer service.

be
Review №100

Friendly service, very professional...a job done well and expediently when the replaced our van windshield

Information
27 Photos
100 Comments
4.8 Rating
  • Address:11214 NE Hwy 99, Vancouver, WA 98686, United States
  • Site:https://hamptonautoglassvancouver.com/
  • Phone:+1 360-574-6879
Categories
  • Auto glass shop
  • Glass shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations