We were just passing by and saw that they have purple mattresses. I wanted to try one out after hearing so much about them. Gabby was very informative and patient while we browsed. We ended up buying one because we needed a new mattress, even though that’s not what we set out to do that day. Thank you Gabby for your excellent customer service!
Lauren and Gabby were beyond helpful. I was grateful to receive their input, and what other customers thought about their products. For example, I was originally thinking about purchasing the purple Hybrid mattress, but Lauren and Gabby informed me that most people who bought the Hybrid ended up returning it because it was too firm. After testing both several times, I ended going with the Purple 3, and they were able to help me feel confident with that choice. I received an amazing deal including two free pillows and free sheets, saving me hundreds of dollars. They will also come to your house and remove your old mattress for free! Highly recommend to anyone looking for great service and a great deal. 🌟
My husband and needed a new mattress, with support for our back, shoulder, and hip pain. Gabby worked with us, explaining the differences between all the mattresses and pillows. He showed patience and the depth of his knowledge explaining the construction, benefits, and warranty between the half a dozen we considered. We came back the next to try them all again. Gabby ran all the numbers and in the end there were no surprises our payment was exactly what he figured it would be. We are so excited to be getting our new Midnight mattress and adjustable base.
I had the great pleasure in getting a new mattress for me and my partner for our first home together! From the moment we walked in we were greeted with a warm welcome from TJ. He was so kind and asked us what we were looking for. After we explained he went right into showing what they had to offer. He was patient, kind and SO knowledgeable! You could tell he really took pride in his job! I admire people who get you excited about something. The whole experience was so fun and so easy! We found our perfect bed and CANT WAIT to have it delivered! Thank you TJ! You made the start to our new life a great one!
Went here Saturday morning looking for a medium firm hybrid mattress. I had done some research and Lauren assisted us. She knew exactly the top 3 mattresses we should try. We picked one and were reassured to get the best deal with a price guarantee and warranty. Cant wait for delivery. Very excited! Lauren knew her stuff and was very professional!
Gabby just gave me the most thorough, science-backed mattress presentation possible. We will definitely buy from him.
I purchased a king hybrid medium firm mattress on August 13, 2021. I worked with Lauren and she was resourceful, attentive, and patient while I made my decision about which mattress to purchase. I recommend working with Lauren to purchase and finance a bed/frame if you are going into the Mattress Firm on Mill Plain.I thought having the mattress, box spring, and frame I purchased delivered by a third party vendor would be faster and more efficient. I was wrong. I do not recommend having the mattress, box spring, and frame delivered by LS Delivery. I was contacted at 315pm by the receptionist of LS Delivery on Monday August 16 and told the company truck was broken and my mattress, box spring, and frame would not be delivered. I was told the materials couldn’t be delivered till Thursday August 18. On Wednesday August 17 at 530pm the same receptionist called me again and told me the materials couldn’t be delivered because workers were sick and the materials couldn’t be delivered until Tuesday August 24. On August 24 the two men delivering the truck showed up and entered my apartments. They did not wear masks and told me it was an extra $50 to have them set up the bed. I was told the total cost for delivery and set up was $150. I paid $200 to have the bed delivered and set up. But here’s the kicker, while I was writing the check I made small talk with one of the guys and asked him how many deliveries they had today. He told me they had 8-10 deliveries that day when they normally have 6-7 a day. I asked why they had so many deliveries that day. He said it’s because they were on vacation last week, so they were behind. So, not only did I pay more money than I wanted but I was also lied to. This kind of behavior is both unprofessional and unethical. Do not use LS Delivery.
We had purchased a mattress that we werent happy with so we went back in and Gabby was amazing. Not only did we get a better mattress but he went above and beyond to make sure we were leaving satisfied. We are very thankful for his great customer service.
I had the best experience ever.I went at 19:40hrs to ask a question of a mattress and came out at 21:00hrs with one. Store hours are until 20:00, the staff went beyond line of duty trying to educate me about whats the best option for me and my family, totally appreciated the help fromJoseph, N . Who was so patient and helpful.If you need anything, visit him and he will be so happy to assist you .Trust me you will be 😊happy.
My husband and I came in last Sunday looking for a bed for our son. We made the mistake of replacing a mattress previously and not paying attention to the actual box spring, so we now found ourselves needed a whole new bed replacement.When first walking in, TJ approached us almost immediately with a greeting. He was super friendly. He asked the typical questions of what brought us in and were we looking for anything specific. We were pretty clueless but knew that we didnt want to spend a ton as our kids are big and they are known to destroy furniture quickly. He didnt even waste any time, took us right to the discount section. My man!Anyway, he pulled out several mattresses for us to try, and showed us other models similar throughout the salesfloor. He explained the differences between springs and memory foam, and gave honest opinions about each model we looked at. In the end, we ordered a bed that we knew would be a great fit for our kiddo. The price was right, the delivery was quick (got it 2 days later!), and the boy now has a bed that wont kill his back.Thanks TJ!
We had a great experience here. Lauren was so friendly and helpful. She was able to take our wants and give great recommendations. We were in and out in less than an hour with a great mattress selected.
After 10 years our tempur pedic desperately needed an upgrade. My husband and I went into with no idea of what was available or what we wanted. Luckily Gaby was there to help us out! He asked us questions about our sleeping habits, showed us options and patiently explained the different kinds of technologies hybrids, coil, foam, etc. He even brought different types of pillows to make it more comfortable! We both appreciated that masks, sanitizer and disposable coverings for the pillows were used the whole time. He showed us the adjustable base for the bed but we just werent sure if we wanted to spend the extra money and we would need to change the room arrangement. He didnt pressure us about it and just ran through the features (as asked) and pointed out that if it was something we were seriously interested in getting, doing it now would be the best time. He gave us a brochure with the prices and features and we decided to add it the next day. I called the store but he was off work, but called me back and took care of my order personally! I cannot recommend him enough. Id never let my friends or family go to anyone else. Go see him. Hell take care of you.
My wife and I were looking for a mattress to replace our old one. We were greeted and helped by a gentleman named TJ. He went above and beyond to get us the best deal on a a mattress that worked for our needs and budget without being pushy. We are 100% pleased with his service! Thanks TJ!
What a great mattress shopping experience! Lauren & Gabby were just amazing and so helpful. We will be telling everyone where to go for a new mattress.
TJ helped me. He listened to exactly what I wanted and we found the perfect bed in my budget. It was no pressure, he was very professional and friendly!! Ill definitely be sending anyone I know looking for a mattress to TJ! 10 out of 10!
I called ahead to see if I needed to make an appointment, and I did not. Gabby helped me to find the exact fit for me, and their policy is that if it doesnt work for me, I can return it, and buy a different mattress. They have a great selection.
Reached out TJ at the Columbia store in Vancouver.about a firm mattress I desperately needed. He got my preferences about a mattress. Went into the store and purchased a beautyrest pressure point queen. TJ was very helpful and helped me with all the options available. Great guy and outstanding customer service. Thank u TJ! Hopefully this mattress is the answer!
Purchased a new Serta hybrid mattress today 9/6 from Gabriel (Gaby). He was super helpful and knowledgeable. Great customer experience. Thank you Gaby.
Lauren was very helpful and informative. She made sure that we were picking out the right mattress for our needs. She also made sure that we paid a fair price for everything we wanted and even made sure that we got all the specials that were available.
Great customer service. I explained I needed a new bed. Told them I had sleep on one kind and they said they had a very similar one to what i said. Explained pricing and delivery and suggested I could pick it up myself to save money. I appreciated all they did for me. I did however go somewhere else. Only because I found another deal cheaper. In the future I would go back to them. Absolutely .
Jeramy is my new best friend, he let me try out the $4,000 mattress and I now want to sell my car and buy one. Give this man a raise he has earned my customer loyalty till the day I die. And when I’m buried I want It to be with a mattress from mattress firm.
I went into the Columbia tech II yesterday and Jeremy helped me pick out the best mattress in my price range and even helped me get an adjustable frame. Austin delivered it today and set it all and took away my old mattress and frame. I am very satisfied and will recommending this excellent service to everyone. Sincerely Paula Forbes
Great customer service, Gabby did great helping us choosing our new mattress set.
Great service. Employees really are well trained on why/what you need vs. selling you something you won’t need or like. Great buying experience!
It was a good experience. Lauren was very helpful. If my mattress works out like I am hoping it to, I will be a very happy customer.
I was helped by TJ when trying out mattresses and pillows. He was knowledgeable on which beds to try based on what I liked about those I tried previously. He did not try pushing me towards a more expensive mattress or upsell me anything.Gasby and Lauren helped me check out and prepare for the delivery. When there was an issue with the delivery driver (who apparently quit on them last minute) Gasby helped me get the mattress delivered an alternative way within an hour.Great service!
They were so amazing! We needed a custom size for our Peterbilt Semi truck bed mattress that was 80” long x 42” wide. (Wider than a twin but smaller than a full) They were able to think outside the box and get us a queen size and that is XL for the same price as the twin with 50% because they knew we were going to have to cut the foam mattress down to 42”.Best place ever!
Man, so there I was. . . At a Mattress firm, 15 minutes before closing on a beautiful Sunday evening in mid April. I figured I’d be quick, so I run inside to see what they had going on. Duane, the only person in the store was already busy with another customer, but took the time to immediately acknowledge me as I walked in the store and told me he’d be with me in just a few moments. In the meantime, I browsed around the store, but I had already knew what I wanted - the Purple 4. After a few short minutes I was able to speak to Duane about the Purple 4, and I had a bunch of questions. He was very professional, friendly, personable, and knowledgeable about all the important things - Purple Q&A, stock, potential wait times, discounts, features, and all the things in between. I had some harder questions too, like how could he give me the same discounts the Purple company would give me if I bought from them instead. He informed me of my options and was able to pull together a quote that was far better than the Purple Company themselves could give me. He ended up staying 30 extra minutes past closing time to help me feel confident in my purchase. Unfortunately, to his surprise, I didn’t even purchase the bed that night! I told him I was going to go home and think it over for the night. If I decided to make the purchase, I would be back the following day. Duane being the professional he is, didn’t give any attitude, didn’t try to push me into sale, nothing. Was very polite and said awesome, I’ll be here, but here’s my card, just in case. He printed me off my quote and told me to return with it when I came back so I can get that price we had talked about. I returned the following afternoon and Duane was there, friendly and polite as expected. Duane dropped everything he was doing and greeted me once more. To my surprise, Duane had spent some extra time on my order after I had left and he was able to find me even another discount, WOW! I’m currently a very happy customer of Duane’s. Even after my purchase, he’s called me to check in to see if I’m happy with the purchase. If you’re in the Vancouver area or even the Portland area, come and see Duane! He’s the best around! 10 out of 10 would recommend! Duane will make the process as seamless as possible and he’ll save you some money! Go Duane!
Lauren was amazing! Very kind, helpful, and patient with us. We appreciate all of her help.(:
Very knowledgeable about all mattresses. Assessed our needs and only showed us what mattress would be a good fit for us. Explained everything in detail.Getting our new mattress in 1 day!!!! Can’t wait!!
Gabby was wonderful and found bed I wanted . He was very helpful .will let others knowWas great! Thank you
The customer service was exemplary. I was coached and shown several mattresses considering my concerns and way of sleeping. The I was able to pinpoint the best bed for me. Thank you Joseph for your in-depth knowledge of sleeping mechanics and knowing your products. I look forward to receiving my new bed. ☺
I went in nervous because I’ve never bought a bed in the store. But Vincent helped me the whole time and helped me pick what was perfect for me. He was absolutely great. Very helpful and easy going.
Rick was great! I explained what I was looking for and my price point. He didnt try to pressure me into financing or sell me something he knew I couldnt afford. I was in and out in about 30 minutes. This is my second purchase from this store in 2 years. Ill be sending my oldest son in there to buy his next bed.
The wife and I purchased a mattress from Gabby at the beginning of the year. we took delivery of the mattress a few months back. first off, I thought since we already paid for the mattress a half a year prior it would be a pain to try to get it delivered. but Gabby saved the day with his quick responses and constant updates. after sleeping on our mattress we did not like it and Gabby made it super easy to get it replaced. Gabby is a hero and he treats each client as if they are his friend or that you are his only client. (even though I’m sure we’re not). thanks so much mattress firm!
We shopped around and some of the sales professionals we experienced were more used car salesmen than we were comfortable with. Not so with Mattress firm. Bed should be here in a week and a half and the staff was outstanding. Less about the cash, more about the relationship. Thanks!
Fast and easy; Whitney answered all of my questions thoroughly and worked within my budget.
Gabby was very knowledgeable & easy to work with. Can’t wait to take delivery of our new Mattress.
I just got the bed of my dreams from Erika Laws, it is so refreshing to go to someone that knows every feature and benefit of their products. She was not only knowledgeable but she made the bed buying experience so fun. I have never shopped at Mattress Firm before, but I will be a customer for life after this amazing experience. Thank you
Jeremy was extremely helpful and patient allowing my parents to try several mattresses. He even switched a mattress for us. I would recommend this location to anyone.
Absolutely stellar service. Even after dropping in on a whim, I was met with professionalism and courtesy. Both sales professionals were gracious and accommodating. The store manager, Jeremy was extremely helpful and extended an amazing deal on a set including a reasonable delivery and removal charge.I’m very impressed with the overall customer service at this store. Highly recommend.
Heath and Jeremy were super super super friendly with me as a customer! I absolutely love how they approached me and how they were explaining the mattress I wanted. They told me all the details I never knew of the mattress and gave me a excellent price/bundle for the mattress I bought. If you are looking for a good mattress along with excellent staff I highly recommend this location!!! :)
Responded quickly and scheduled my service for this week.
Lauren was amazing in walking us through the variety of beds and finding the right one for us!
Jeremy R. was very helpful and polite. He knowledge was a great factor in choosing the mattress that fit my specific needs.
We had spoken with Erika prior to visiting the store on Sept.3rd to discuss what we were looking for. When we got to the store she had 3 in mind that she thought would help us to get a great nights sleep. The 1st one was amazing and the 2nd one was perfect, the 3rd was very nice but not the right fit. We selected the second bed a split king adjustable Temperpiedic. We love it! Erika did an excellent job listening to our needs and helped us get the perfect mattress and the best deal possible. If you need a new bed I highly recommend going to see Erika with a K.😘
Was greeted by friendly sales person Erika Laws. Very knowledgeable on their products and having us test out what mattresses fit our preferences. She walked us through the different brands as well. We had purchased from Mattress firm previously and happy with our Serta mattress and wanted to upgrade to a larger size. She found what we were looking for and helped get us the sale price along with the adjustable bed frame and cooling bundle within our budget. She also walked us through the delivery process with the delivery company. Thank you for all your help Erika.
I had the best experience with Erika! So happy I decided to go in today and upgrade my bed to something better and all around amazing, she was so helpful and kind. I felt like she really helped me understand what I was looking for exactly and fit me with the perfect bed! Will recommend to many friends! Thank you so much Erika!
The sales associate was nice and welcoming, was knowledgeable about the products and was able to answer all our questions. It didnt take long for my wife and I to decide on what mattress we wanted. Great place.
Erika really takes the time to figure out the best mattress for you within your budget. She is honest and just as attentive as you need. I highly recommend!!!
Great price. Great service. Found just what I wanted.
The salesperson Daunte was friendly and efficient. We got the job done in a matter of minutes. He knows his stuff!! Thanks for the experience!
If you come here, ask for Joseph. Josephs customer service was beyond amazing! He was took the time to explain everything thoroughly and we didnt feel rushed or pushed into buying at all. I am so glad had their help picking the right mattress for us!
Had a great experience here. James helped me out with choosing a mattress for my young sons and hooked me up with a good deal on a mattress and bed frame. Didnt feel pressured at all and James let us try several mattresses side by side to see which one was best. If you dont know quite what youre looking for and need someone to show you some options, Mattress Firm on Columbia Tech is a good place to visit.
The people who were Supposed to bring my mattress to me had a breakdown and they did not bring it to me I had to reschedule frustrating and they didn’t call me until after the time that they were supposed to bring itThe people came the second day and completed the tasks quickly and with no problems they were amazing so much better than the people at the actual store they were amazing kudos to the people who put everything in.
Extremely helpful salesman did a great job determining our needs, and what mattresses best suited us. It could not have been a better experience. We went in looking for one mattress, and bought two! Thank you!!!
What can I say about Joseph and Preston, not enough. They are incredible. Listen to them, they know what theyre talking about. This is the only place to go for amazing customer service, knowledgeable staff and the best price in town. I know because I researched it to death. I knew I would get the best price here but I was blown away by the attentiveness of Joseph and Preston. I LOVE LOVE LOVE my new bed! Thank you guys!
We were happy with the experience we had at Mattress Firm. Jeremy was great. Spent more than we wanted to but are so excited to have a new bed! Expecting it to be worth the price.
Emmitt and Juan were so wonderful and the mattress was perfect. Mattress firm was courteous, fast, and a fair price. The only place I will purchase a mattress again.
We had a great experience at this location. Jeremy showed us different beds and had us try different pillows also.We tried the purple brand and the sealy brand. I recommend the adjustable base with the massager. Its definitely worth the money. Invest in your bed its definitely worth it for a good nights sleep.
Sales experience was good, but follow up was not. They were happy to make the sale but was not able to explain everything to us about how our bed frame worked or give us the right brackets for the headboard .As well as the delivery company they had deliver the product smashed a cord did the automatic bed frame .So now we’re trying to figure that out.
Erika was fantastic, I told her I wanted to build my toddler a new bed and she helped me find the perfect combo of ultra-thin frame, memory phone kids mattress and even a waterproof cover (smart thinking Erika!!)My kiddo is going to love it. :-)
Great customer service. I was from out of town and just had the day to get a couple of mattresses for a relative and they were out stock. They called around and found them at a distant location and had them brought over and ready for pickup by the end of the day.
James was so helpful the minute I walked in the door. He had a cheerful manner, no pressure, and just an awesome experience. There was another assistant there also and she was so upbeat and friendly. I recommend this store to anyone even if they’re just looking for information or browsing. The people there are wonderful.
I wanted to give a HUGE thanks to Erika at the Columbia Tech location. My wife and I went into this location on Saturday and were having a tough time trying to figure out really what mattress we needed with so many options to choose from. Erika strategically guided us through several mattresses until we had it narrowed down to the one we needed. She knows her stuff. We will be going back to see specifically her for our next mattress. Highly recommended!
Excellent service and products! Alora made my shopping experience the best!
Erika knows all about the latest in mattress technology and is an amazing saleswoman! She helped my 82 year-old Mother find the last mattress she is going to ever need. Erika took the time to start by asking my Mom several questions about her needs and sleep habits. Then she demoed the perfect number of beds so as to give her proper options and features, yet not overwhelm her. From Tempurpedic to Serta to Purple to finally the one she landed on Beauty Rest - she helped my Mom make an informed decision.. And my Mom was thrilled to have the option of delivery, set-up and haul away of her old mattress. I highly recommend Erika at Mattress Firm for all your mattress needs!
Asks good questions and made good suggestions. Very nice experience.
Had a great experience with Rick. He was very helpful and got us just what we needed. Was a quick and easy process!
The lady in the store was very helpful and informative. She helped me get the best bed for my price and got me some deals. Thank you Mattress Firm for all of your help. I appreciate how kind and professional they were. I highly recommend them, as does my Grandma who has gone to them for years.
Alaura, the sales associate was very kind and knowledgeable. A pleasure to speak to.
I bought a 10 inch but it measures at 9 inches. I picked it up at the warehouse. I left it expand for 2 days without sleeping on it and its hasnt expanded to 10 inch. Rip off an inch. I bed is okay but not they best to boost about.
Great experience and excellent customer service.
Erika Laws was wonderful! She was very patient and knowledgeable. I appreciate the time she took to help me pick out an amazing mattress. I can’t wait for it to be delivered! I highly recommend Erika at Columbia Tech Mattress Firm. Thank you!
I walked in in Sunday, expecting to just see what they had to offer and purchase later. Jeremy listened to what I needed, was considerate of my budget and never pressured me in to buying. I had to leave and discuss things with my husband and when I returned, Jeremy went above and beyond to help me get the best deal possible. This was an amazing experience.
Very pleasant salesman. Good selection of mattress (obviously). Arranged a good delivery.
The employee we worked with was so nice and really went out of her way to help us. We left and checked out other stores, but this was the one worth coming back to. Thank you for the wonderful service and amazing prices!
After some hiccups with the delivery, I was able to get my new mattress and have a great night sleep. Shopping was a breeze and professional. Would recommend. Should anything go wrong they will take care of it.
It was my first time shopping for a mattress and I really just had a couple ideas of what I wanted but wasnt very sure.Erika, (the one who was helping me to figure out what my best options were as far as mattresses went was an absolute dream, the customer service was fantastic come out of there were lots of options and in the end I received a mattress that I am absolutely in love with. In the end I will definitely be working with the mattress firm once more.
Great experience. Friendly and helpful staff. Bought a new twin mattress for my grandson
I went in last minute looking for a bed to help my husband and I with pain. It was a great experience and so easy. Spent more then I expected but thats on me since I wanted all top of the line. Delivery is today and cant wait to sleep on my brand new bed.
Joseph was amazingly helpful and we found the perfect bed! Thank you for all your help!!!
Jeremy was very knowledgeable and great to work with!
I was able to get a mattress 50 percent off & save a ton of money!! I highly recommend this company!
Ericka Laws is the BEST!!!!!!!! Go see her for anything. A friend and I went in just to check out the Purple Mattresses and came back the next morning getting two entirely different beds. Erika listened to all of our concerns and qualities we were looking for and she nailed it. Extremely patient and a great listener she walked us through every option possible that met all of our check marks! Could not have imagined a better experience looking for a beds that will last us both years. Thanks again Erika!!!!!! See you soon for an amazing base!
Very professional and made to exchange of my mattress easy.
Had about the WORSE EXPERIENCE EVER. Was going to buy my wife & I a new mattress, the older gentleman that works for you wanted to sell me a 5999.00 mattress I told him thats not my price range. So he decided to show me a 5000.00 one. I explained to him that I’m not willing to pay for that price. I explained to him I wanted the purple mattress. He decided to show me a mattress for 149.00 and said this is your price range very rude. I find the jerk very unprofessional.
We needed some new mattresses and visited Erika! She made the process so easy! She had us try different mattresses to see what our preferences were and helped us pick out the perfect mattress for us! We purchased 4 mattresses and box springs in under and hour! So fast and easy! I can not recommend her and mattress firm enough!! If you need a mattress, this is the place to go and Erika is the one to see!!
Jeremy was super helpful and knowledgeable. Easy and satisfying shopping experience!
Amazing service, found an awesome mattress in my price range (and that was comfortable for me!) in matter of minutes, and was able to get it same day. Erika is the best!
Just having locates to Camas, WA. We were in dire need of mattresses. Came across this place online and came right over. We were greeted as soon as we walked in and helped promptly.I love their customer service and huge selection of inventory!Highly recommend this place to anyone in the market for a mattress.Shout out to Erika!We came back again, to upgrade another bed and she came through with a killer deal.Never fails, our experience here is always amazing!Thanks to Erika for always available to help us out.Best customer service!
Erika was extremely friendly and helpful! I have a joint condition that has been deterring my sleep for years. She knew exactly what was going to help me and bring me the most comfort through the night. She was so polite and easy to talk to! I’d definitely recommend her and this store to any one of my friends or family. I’m gonna sleep great tonight!
I visited Mattress Firm last night because I had questions about how to shop and to find what would work. Erika was AMAZING! She listened to me and was able to show me and explain what I needed. She was also understanding about what I could afford and took that into account. I would 150% come back to this location and refer my friends here! Thanks for everything!
I have purchased 2 beds from them. 2 different visits. Very happy about the service I received both times. Always friendly service. Never pushed me to buy something outside of what I was looking for or out of my price range. Love the fact they give me options too, in comparing different mattress prices.
I walked in knowing what I wanted and the sales person was very helpful answering my questions
I went to Mattress Firm for help because my mattress was so uncomfortable that I couldnt even sleep through the night. Erika was amazing. She helped me find the right fit and comfort level to make sure that I was going to be sleeping better. Months later I am still so happy with my purchase. Erika is the person to go see if you need help with any mattress needs!
Erika was amazing in helping us find our new mattress. She asked us a series of questions and based on what we said, she instantly found us the perfect mattress. She was professional, knowledgeable, and welcoming. She also made sure to help us stay under our budget. We will only buy mattresses from Mattress Firm from now on. Thank you Erika!
Great experience, I recommend to anyone that wants a god mattress at a good price!