My wife and I were out mattress shopping and said we wouldn’t buy one until we found the best deal. When we came into Mattress Firm, Patrick welcomed us right away. He was friendly, helpful and very knowledgeable! After trying out different mattresses and adjustable bases there, we decided to Not shop anywhere else because Patrick did a Great job informing us, Not being pushy and just being great with his customer service. We bought it and are excited to get it delivered soon! Thank you for an awesome experience!
Betsy was wonderful to work with. She wasn’t pushy at all. She really spent the time with us to make sure we found the best mattress for us. She was very knowledgeable in the products. I would highly recommend this store.
Patrick was wonderful! This was my first big purchase with my fiancé, and were so grateful to have had someone knowledgeable and friendly like Patrick to help us through it. He even did what he could to help entertain our 2 year old! Were so pleased with our first mattress shopping experience.
Our representative was awesome to work with. Very knowledgeable and friendly. A true pleasure
I was happy with the product because I had prior knowledge of the purple bed. If I had known before sale was.complete I would have canceled the whole thing had I known itwas an additional $138 to have the foundation removed. In addition there is no way to attach a headboard. Its been over two weeks and I have not received the promised pillow or a return call with information.I am happy with the bed but will be even happier with a headboard and pillow
I had an excellent experience on Sunday evening. I had just moved and found that my new bed needed a box spring. I called at 5:45. Not only was I assisted, but the employee stayed about twenty minutes late to help me.
Betsy was very friendly and thorough in learning my needs for sleep. She took the time to walk me through multiple mattresses to find just the right one for both comfort and budget.
While I do enjoy the mattress I purchased for my toddler, if Id have known Mattress Firm would light my phone up with so many requests for feedback and public reviews, I would probably have gone somewhere else.The time I save with my kid sleeping soundly gives me just enough time to report all the spam. :-)
Great low-key buying experience. Betsy was knowledgeable & helpful without being pushy. I highly recommend them.
Whitney helped us find the perfect mattress and she was so sweet and helpful. She also put up with our crazy 4 year old and kept him entertained while we shopped. Great experience!
Everyone was very nice. Great service. I didnt feel like a bother explaining what I wanted and needed. My biggest issue was with pick up at warehouse... they couldnt hardly say 2 words to me, let alone smile. I understand not helping fasten down load for insurance reasons, but being disabled it was difficult for me, especially in the rain. They could have given the slightest bit of customer service there... at least communicate to me when you walk away with my paperwork and say nothing.
Amber assisted me in my mattress purchase, she was amazing! Helpful and very knowledgeable, she juggled multiple customers in a professional way. She was quick but also full of information. Top service, and I’ve only had my mattress one night and I can tell it’s the perfect mattress for me. Thank you Amber!
Our sales person was more knowledgeable about the beds that I could’ve asked for. She went out of her way to give us every bit of information about every Mattress we tried and the differences between each one. She told us things that could save us money and genuinely seemed like she was doing us the best possible job she could. I was very surprised at the time she took in the knowledge she had better than most customer service in any business I go to Couldn’t be more pleased with the customer service she provided my wife and I now it’s off to sleep to see how the mattress we purchased is going to do
Stuart was so patient and absolutely amazing! We knew we wanted a mattress but hardly had a starting point. He helped us find something that worked for both my husband and I and got us a great deal! He was so friendly, easy to work with, and took time to explain everything. I never felt pushed to make a decision and he answered all of our questions! Would 100% recommend this location and working with Stuart! Thank you for all your help!
Whitney was helpful but gave us plenty of space to figure out what we wanted but was available to answer questions. She followed up on our order and when there was a delay, she informed us immidiately with updated information.
Professional and knowledgeable. Listened to our needs and suggested the perfect bed for us.
Absolutely amazing customer service! No pushy sales, just good advice and helpful service. Corey was our representative and he was great!
Patrick was very helpful in finding exactly what we needed and made the experience quick and painless.
Whitney was very professional and knowledgeable. She was considerate and answered all of our questions thoroughly. We really thought we would be looking all around the area before deciding, but changed our minds once Whitney answered all of our questions.
Great store and great customer service. Worked with me to find what I needed at a reasonable price as well. Overall great experience
Amber is the BEST!!! We walked in looking to replace our 15 y/o mattress and didn’t know where to even begin looking! Amber showed us tons of options and helped us figure out what we wanted in a mattress. She went above and beyond to find something within our budget and get the best bang for our buck. She dedicated a solid 2 hours to us to help navigate us through this process. If she wasn’t there that day, I don’t think we would’ve picked out a new bed.
Super friendly staff. Found he perfect bed for me, soooo happy!
We just went and got a mattress today and we were helped by Stuart. He is the easiest person to work with and is quite possibly the best salesperson Ive ever come in contact with. He was full of compliments and answers and friendliness. He also helped us save money :))-the tall glass of water and his wife :)
Joseph got us a good deal on two box springs for my California King bed, and had them delivered right away to our home. The two delivery folks were very nice and did a great job. After they left, we discovered that the box springs that were delivered were for a regular king size bed and were therefore 3 too wide. Joseph got on the phone to the nearest warehouse and found a set that would fit our bed. We were able to go get the new ones and we were compensated for our time and gas, as well.We didnt get what we wanted initially, but Joseph made it right as quickly as he could. Couldnt ask for more.
I came here with my mom and the man that helped us was Stewart and he was very kind and helpful the whole time. He picked out at least three mattresses and carry them over for me to try. We found the perfect mattress and he made it work where I will be getting it the same day! Super awesome customer service with additional discounts!! Rock on!!
We Love love love them, Amber is the most amazingly helpful, knowledgeable, super friendly, and hard working person you can deal with we can’t recommend her enough. Also goes for the store manager Stuart also he was also very friendly, knowledgeable and a joy to work with. Amber went out of her way to find us a mattress that was way better then we ever dreamed we could get into price wise. She is amazing to work with and again went out of her to way make everything work for us with our budget. We ended up getting a mattress for our daughter and for ourselves. This store cares about the people they help and we can’t recommend them enough Amber and Stuart will take good care of you.
Whitney took the time to find what I needed not what she wanted to sell she made it effortless
Store mgr made it very easy… I’m handicapped so getting out and around is very hard we did everything over the phone….
Great experience. The sales associate Amber Smith did a great job explaining all of our options and providing us with the best product for our needs. She also listened while we complained about our bad experience with Ashley Homestore.
Corey was so helpful during the stressful time of buying a mattress, box spring, and sheets. My wife and I came in thinking we knew what we wanted but he helped us get our dream bed! Thank you again Corey! -The Fohrs
I just moved here from upstate ny, leaving my old bed behind. Bed shopping is a huge commitment, but finally decided I had to do it before moving into the unfurnished house in 2 days. (Im a procrastinator). The salesman, Joseph, greeted me and asked what I was looking for in a mattress. All I knew was I wanted firm and thought I didnt want an adjustable base. Well, I now have an adjustable base... with massage. You know what they say, the two material things you shouldnt go cheap on are your bed and your shoes. I got a great deal and am very, very happy.
The guy that helped me was super polite and professional (unfortunately don’t remember his name). I didn’t really know what I was trying to ask for so I ended up getting the wrong bed frame but when I went back he helped me exchange it which ended up being super easy. Great price for what I got too!
Amber was so helpful on helping us find a new king size bed that would fit not only my needs but my mans as well. She helped us find what style worked for both of us. Finally decided on a iseries hybrid with cool to touch foam. Also with a firm 300 adjustable base. Saved us some money as well. Highly recommend Mattress firm assistance from amber:)
They had lots of options available in our price range and Stuart was super friendly! They ended up saving us hundreds on a new mattress, mattress cover and pillows without us even asking. They went above and beyond to make sure we could get what we needed and stay within our budget.
This was a great place to shop. Go see stuart. Far and away the best mattress associate. Very help and he has great knowledge of the different mattress lines. Thanks big guy. See you in 10 years.
Excellent customer service from Stuart. Painless sales experience and my back is very happy with my comfortable new hybrid mattress. Oh, I forgot to mention 0% financing. That was pretty cool and unexpected.
Good experience! Stuart answered all of our concerns. He wa informative and very helpful without being pushy or aggressive!
Stuart was awesome! I have pelvic floor problems and really needed a bed to help with that. He got us a great deal and he was fun to work with. Will definitely be going back in the future!
Preston L. was welcoming and considerate throughout the process. The store recently re-opened for in store shopping. Preston took care to ensure I found the mattress that worked best for me, not the most expensive one or any particular brand. Flexible to adjust certain promotions based on individual situations. Great shopping experience overall. They also offer a 0% financing option to make sure you dont break the bank but can still get a quality mattress.
Friendly staff, real helpful, had no problem getting what I needed delivery people were also friendly and professional
I had a bad experience with the mattress firm on mill plain and I wasn’t going back. Made a phone and talked with the manager Stuart, he help me out finding the Purple Mattress for my wife and everything to go with it. I want to thank you for your time on helping me out
Comfortable, no pressure opportunity to learn and try a variety of mattresses.
Very courteous we found the exact bed we were looking for. Very affordable
I came to mattress firm to see their product.Amber Smith greeted me with in 1 minute..and asked how she could assist me..I told her my price point...she immediatelytookMe to a reader board and it listed 3 options IMight consider, if I decided to make a purchase for my needs.she listened to my needs as a senior..went over what might beWork for me..she explained the mattressAnd its make up. she made my trialSafe and sanitary.With her professional...Knowledgeable and very pleasant attitude;She got a sale within 20 minutes..A GreatExperience for this old Guy..joe b.Vancouver wa.thank you..amber..!!Do request her..at mattress firm..Near Vancouver mall..wa..!!!
Mattress Firm is always there for me when I need them. I’ve purchased twice now and couldn’t be more grateful for their knowledge and sincere desire to help. Say goodbye to back pain and sleepless nights!
My husband and I have been in need of a new bed for a long time. We went into Mattress Firm and Joseph Scerbo helped us. He made it very easy and helped us make a good choice. The next day however we were informed that the mattress we had chosen had been discontinued. Joe called me right away and invited my husband and I to come back into the store to choose another mattress. Now I was expecting him to give us another mattress for the same or lesser value but I couldnt have been more wrong. We ended up leaving with a better mattress that was $200 more than the one we had chosen. Ironically we had originally wanted this one but couldnt afford it. We did not pay another dime towards it. At no more cost to us we ended up with a better deal. I will never go anywhere else to buy a bed!! Thanks again Joe 👍
Joseph Scerbo was the most amazing employee I’ve ever interacted with at any mattress store or just store in general. Did not feel any pressure to buy or anything like that, he was knowledgeable, smart, kind, personable and much more and we left feeling great and finally getting a mattress that is perfect for us and so worth it. I HIGHLY recommend coming here if your looking for a new bed or mattress or WHATEVER. Thank you Joe! You’re the best!
Heath was very knowledgeable and wonderful! He took his time showing us around and made sure we compared lots of options to find what we like. He showed us many different features and paid attention to our needs. He even stayed after closing to help us with financing. Great experience!
Joseph was awesome!! He was very nice and professional. He answered all of our questions, and we felt no pressure to buy anything. The entire experience felt very relaxed, and we had fun trying out the different mattress’. Would definitely recommend anyone to come here!!
Stuart and Amber were gracious and went the extra mile to see that my son got exactly what he wanted and needed.
My husband and I called ahead to ask questions about a sale and Preston was very nice to speak with. He showed confidence that he would help us find our new bed. We came in to Preston’s location the following day, he greeted us with a smile and had us try the Winward Luxury Firm Legend with the Mattress Firm 900 adjustable Base and also the Luxury Cooling Pillows. After laying on that set up we tried 4 more beds and brought the pillows with us to each bed. We ultimately decided on the whole first set up but in a split king and can’t wait to have it delivered. Thank you Preston and Mattress Firm!
My shopping experience here was great. Stuart was very knowledgeable and mindful of my budget. He was very courteous and a pleasure to deal with!
Weighted blanket is low key a game changer. Btw Stuart rice is a great salesperson. Great dude
Wonderful customer service. Got it within an hour. From getting the purchase made to driving to the warehouse and back home. Will purchase again when our needs change.
My boyfriend and I got a referral from a friend for Mattress Firm. This was our first bed purchase and we went in without any idea of what we wanted. Chris helped us navigate all of the variables of purchasing a bed and was very patient and knowledgeable on top of having a fantastic sense of humor! He made us feel very comfortable and helped us find the right bed for us. We wish him the best!
Amanda at Mattress firm was very knowledgeable and helpful. I was very pleased with my experience at that store.
My husband and I came in, not really knowing what we were looking for or even where to start. Patrick greeted us immediately and made the whole process very easy from start to finish. He took the time to get to know us a bit and had us try out all the different mattresses to find the perfect fit for our needs. He was so incredibly helpful and knowledgeable, answering all our questions and educating us along the way. Patrick was very personable and we did not feel rushed or pressured in the slightest. We came away with an amazing mattress and an overall excellent customer service experience. I highly recommend Patrick and Mattress Firm if you’re in the market for a new bed!
We had a great experience shopping for a new mattress! No pressure and knowledgeable sales person. We would recommend the location at Van Mall and Stuart was great!
Great customer service. Amber is very knowledgeable and explained everything well.
We were in search of a new mattress to replace an IKEA one that we’ve had for 8 years. When we arrived we were the only customers. Amber was incredibly helpful, patient, and kind. There are lots of measures in place to maintain health and safety due to COVID-19, and we were still able to try out the mattresses until we found the one that worked for us. She explained each mattress to us based on our budget and our needs. She was never pushy and only exuded kindness. We qualified for free gifts which she helped us pick out (pillows, mattress protector, and sheets) and was very thorough, reviewing our order carefully. Amber also guided us through using Lugg for pickup and delivery so we wouldn’t have to pay sales tax! Wonderful location with wonderful staff! They’re also open until 8 pm!
Wow we couldn’t be happier! Heath helped my fiancé and I through the entire process and we appreciated how he worked hard to find us something that would be just right for us, and our budget. Incredibly knowledgeable and friendly, we actually really enjoyed the experience. Looking forward to getting our new mattress. Thank you Heath! 👍🏻
I had just returned from being deployed with the US Army for a year overseas and needed a GOOD mattress that would help me get some comfortable deep sleep. I walked in and was greeted by Joseph Scerbo and had the most amazing experience. Start to finish it was superb. He helped me find the right mattress for me and was very knowledgeable in his field. I can honestly reccomend Mattress firm to anyone and more specifically Joseph. You wont be disappointed with your mattress buying experience if you go to his store next to the Vancouver Mall.
Heath Colman was fantastic! He made our day with expert salesman ship and superior knowledge of products and guided us to our new Beautyrest bed. We will pass on our good fortune to friend and family to contact Heath and Mattress Firm located at 4315 be Thurston Way in Vancouver Wa and thank you for a most pleasant experience!
My family and I came in on a Friday evening to look at mattresses. Chris helped us find the right one for our comfort and budget without pressuring us. He was very knowledgeable about the products he sells. I would recommend Mattress Firm and Chris to anybody who is looking to buy a new mattress. Very happy with our experience. Thanks again Chris!
I highly recommend this store for any mattress needs. Joseph and Gabby are truly professionals and extremely knowledgeable. They make it easy to make an informed decision. I will definitely send friends here. Thank you.
Having never purchased a brand new mattress before, I didn’t know what to expect. Heath offered many options and made the whole experience very easy for me. I felt very comfortable and never felt pressured to buy something I didn’t really want. I will definitely recommend this store!
Very helpful. Been twice now and had great experiences both times. Amber was particularly helpful and nice
Stuart was very helpful and I appreciate all the time he took to make sure I found the right bed for me.
Anyone going to get a mattress ask for Joseph he will show what true customer service is you will be amazed just how far he will go to make your experience memorable 100/10
They were pushy and rude but I got what I went there for 🤷♀️
Sales guy said he would find us a delivery service since we live outside of their area. A month later, still haven’t heard back. Also if I would’ve bought front the manufacture it would’ve been free delivery. Waste of time to use this store.
Great, Joseph knows his business. Very friendly and not pushy. Bought a split king adjustable bed. I would say this is the place to purchase a new bed.
We were noticed immediately which I always appreciate! Patrick went out of his way to accommodate us for our wait, as we did come in at the end of their Labor Day sell when it was busy. Customer service was great and we can’t wait to enjoy our new adjustable bed! Thank you guys!
My fiance and I were starting our adventure on looking for a new bed and Matress firm was our first stop. We were greeted instantly by Patrick and he guided us through the whole process, talking about what kind of beds we like. He had us lay on them, and lay certain ways to figure out the firmness. It was wonderful we found our bed. Chris helped us through the purchasing part and was amazing, made us feel welcomed and didnt pressure us into buying something we werent sure about. He also did everything he could to help us get the best deal 😊
I went in the mattress firm in ogden today with my boyfriend Tod. Chris was the sales representative we had the pleasure of working with, he was very knowledgeable and helpful. He allowed us to make a decision on which mattress we were interested in, without the pressure of a normal salesmen trying make a fast sale. I would recommend this store and Chris for help making an informed decision on your next life changing purchase.
The Customer service and sales representative Christopher Clark was way beyond helpful, is very knowledgeable and answered all our questions. Mattress Firm is blessed in having him as a sales associate. Thank you very much Chris.
Extremely nice and friendly service and helped with picking the right mattress out for myself and my wife. I highly recommend customers to go to this store if looking for a bed. Ill give five stars to this place⭐⭐⭐⭐⭐
Patrick and Whitney spoke with my husband and me for an hour and a half straight with absolutely no pressure to purchase anything. I suffer from many medical conditions and a purchase of a mattress is a REALLY big deal. In the end we purchased a Jennings Black Hybrid. Their customer service is amazingly comfortable.Parking is available directly in front of their store. The store itself is clean and well maintained.Five-star without doubt!!
I was looking for a bed and Preston was very helpful. He showed me a few different ones after I told him what I was looking for. He was very helpful.
The sales person was very helpfulIn helping me make a decision .
Corey Covington was our salesman. He answered our questions, asked good questions about our sleep habits, and helped direct us to good options. Were pleased with our sales experience, Corey did a great job!
Erika and Patrick were absolutely helpful and welcoming from the moment I walked into the store. Very knowledgeable in all aspects and fit me to the perfect mattress and adjustable base. Thank you SO much!!Not to mention, theyre having an amazing Labor Day sale, saving me a whole lotta $$. 10/10-- Highly recommend checking them out.
Excellent service. Trust worth it. Beyond expectations
Place is great. Guy that helped us was l33t.
Patrick was absolutely wonderful!! My father in law passed away yesterday and we have family coming in for the funeral. We needed to get a mattress for a guest room and Patrick was not only very helpful but was so kind and made the experience so great. I would recommend this store to anyone and ask for Patrick, he was amazing - Thank you Patrick!!
I visited this morning and was greeted by Sleep Expert Joseph S. who was knowledgable, professional and attentive to my needs. Very pleased with the experience and would highly recommend this location and Jospeh to those considering a new bed.
Bought our last mattress from this location and went back to get a bigger bed. Patrick was great! So easy to work with. Cant wait to try out our new adjustable bed!
We just purchased a King Sized Simmons Hartfield mattress from this store and Mr. Patrick Kaiser was our salesman. Patricks informative and relaxed style made this purchase an unexpected enjoyable experience. He was easy to talk to, up-beat and professional, answering every question my wife & I had. He had us try several different mattresses, no pressure, until we found the one that fit our needs. The price was more than fair, and expect it to be delivered in a few days. Patrick has our thanks for making this purchase a pleasant one.
Absolutely outstanding service. Both ladies helping us were patient, kind, and there to serve us. They helped us save on a great mattress and explained everything that was going on. Definitely check out mattress firm Ogden if you’re looking for a new mattress.
Creston was very kind and helpful and made it quick and easy to find a mattress that fit my needs and budget very quickly.
My boyfriend and I bought a mattress and adjustable base. The customer service was beyond spectacular!!! Chris was great, and very knowledgeable about everything!(: I would definitely recommend!
Manager was knowledgeable, was conscious of our budget and wanted to get us into a mattress that fit both our needs. Price matched to a mattress we were looking at in another store, but was able to deliver sooner. Looking forward to our new mattress.
My boyfriend and I bought a mattress and frame from Patrick on Black Friday. We thought we had also purchased 2 pillows as well, but when only one showed up in the mail we were confused. We decided to wait 4 days to make sure it wasnt just a delay in shipping before we called the store. When Patrick told us there was only one on the invoice, we decided to just go with the one since we didnt want to add more to what we financed. Patrick, however, was such an amazing person and said hed ship a second pillow to us for free. We were not expecting this and were in shock. Patrick is the reason we will be repeat customers from now on. Thank you Mattress Firm and Patrick!!!
My names Abel Camarena I was worried about getting a good price when searching for my first mattress I wanted to make sure I got my money’s worth Joseph N.scerbo made the whole process a breeze he managed to find me a mattress that suited me under my price range and His way of explaining everything made me feel like I got the best deal possible so if your looking for a mattress a chat with Joseph would definitely be worth your time 💯