Greg the salesman was totally great, very professional, understanding, and friendly. Made purchasing a bed from mattress Firm easy and hassle free. Thank you Greg for being such and outstanding person π€
Our sleep expert Heath was amazing he showed us about 15 different models very patiently gave us the time we needed to make sure that we where able to test each mattress with ample time, been to other stores and they rushed us through the process but we found the right mattress for us.
Greg was wonderful! Listened to our needs, was knowledgeable about all the products and helped us immensely.
The employee was very quick and helpful. Was able to get exactly what I wanted and am very excited for delivery.
Patrick absolutely made my day! I only had about 3 weeks notice that Iβd be hosting 2 couples and I needed to set up my second guest room quickly. My online search for a bed was making me believe I might not receive a delivery in time! I finally used the online chat function for Mattress Firm and Patrick reached out to me promptly. He eased my anxiety by letting me know they could deliver as soon as this week...and then he asked if he could call me. Awesome personal touch! I was able to ask him questions, and he gave great advice to help me pick a mattress that Iβm sure will be comfortable for any guests that I have the pleasure to host. Patrick made sure to ask about my budget, provided options and explained them thoroughly. He wasnβt βpushyβ and I didnβt feel like he was trying to βupsellβ. He even made sure that I took advantage of the free adjustable base promotion they had - which means that I wonβt have to stress if I havenβt picked/received a bed frame before the guests arrive! Such a positive experience π
Patrick was very helpful. He answered our questions well. He was polite and sometimes funny. I think he gave us a good deal. He knows his mattresses.Thanks.Jess Khabra.
Just had a great experience looking at options helped out by Greg. I came in really knowing nothing about what I was wanting and Greg assisted me and didnt waste my time at all. Im not sure if I will be making a purchase yet, but it was a very good experience.
Patrick answered all our questions, was cordial and knowledgeable. Everything was fast and easy. Purchased a new mattress at a very competitive price. I would recommend this store to anyone.
Heath was very helpful and worked with us to find mattress options suited to our needs and budget.
I had a wonderful shopping experience. Greg was great very informative and knowledgeable about the mattresses. No pressure from him to buy. Greg gave us a good sales experience.We had our mattress delivered and they took the old one with them. So nice to not worry about the disposal of the old one. The driver was quick and friendly. Im so sorry we did not get his name.
My sales guy, Patrick Kaiser was great to work with. He showed me several beds in many options to fit my particular need. I felt that it was a safe environment to be in during this Covid time. I got lots of my questions answered and feel at peace with the choices I made.
Thank you Patrick for your excellent and non salesy service! He walked us through so many mattresses to find the absolute perfect bed for us. Highly recommend this location and him!
Great experience at Mattress Firm this afternoon. The sales associate was very helpful and knowledgeable about what I was specifically looking for. They had a wide variety of mattresses, store was super clean and the check out process was so easy. I found a great mattress at a great cost! Thank you mattress firm!
Professional and friendly service. Great insight with thorough explanations. Best of all, no pressure.
This was a truly great purchase experience. Patrick has been very helpful and supportive throughout the process of arriving at our new mattress.
Easy buying experience. No pressure . Very Friendly staff
Visited twice before purchase but knew I would buy from this store after first visit. Sales people straight forward, knowledgeable and helpful. Like that they deliver to house free of charge and they had what I wanted in stock. Good selection, competitive prices and nice people.
Patrick was very thoughtful about who was purchasing the Mattress today. He helped our son make a thoughtful decision and he was gifted with explaining the value to be received when the purchase would be done. In other words he was given a price and showed us options in that window also expressed value for the product choices we were making. I have shopped at thus store before and would shop there again.
We got very good service at the Hazel Dell Mattress Firm. Greg was knowledgeable and very patient which was much appreciated since buying a new bed is on par with getting new glasses. He provided a lot of useful information and was not pushy.
Greg was extremely helpful and patient with us having no idea what we wanted. We ended up buying a mattress and frame that we didnβt even have in mind before coming in!
Patrick was very informative to our questions yet not overbearing to make a sale. It takes time to decide what mattress works best for your body and we never felt that we were pushed into deciding.
Very nice low pressure customer service and free delivery. Friendly staff.
Super pushy salesman was a turn off. I just wanted to be able to try out beds without being hovered over.
I cant wait to pick my bed up today! I have back and hip issues, and my new mattress takes the pressure off of my hips and back! Great customer service! Patrick was amazing. Thank you!
Had a great experience with Patrick. He very informative and was able to help us find a perfect mattress.
Great service from Greg who helped me today.I was needing a new matress since my other was 20 years old.He let me try some hybrid mattressesI picked the ISERIES HYBRID matress.Also bought an adjustable base.That will be fantastic being able to adjust the top and the bottom.No more having to put a pillow in between the legs to help the spine.
Shout-out to Paul and Rocky for their great customer service, the delivery was great!
Went in today because my daughter was in desperate need of a mattress and they were having a great sale. They are open by appointment only and taking all the necessary precautions to keep their customers and staff safe! Will definitely go back later this year when I need a new mattress!
Patrick assisted us on the phone, answering questions we could not access on line. He also was able to match a sales price at another location so we bought our topper from him. Looking forward to testing it out.
Had a great experience. GREG the salesperson was fantastic!
One of the best shopping experiences Iβve had when purchasing new furniture. Chris made all the difference. He was knowledgeable, patient, and went above and beyond to make sure we got to check out all of our options. Mattress Firm has a wide range of options for any budget and we felt we got a fair price on our mattress.
Great Service and great value! We purchase all our beds with Mattress Firm. Thank you so much!
Joseph is totally professional goes the extra mile to make sure that customers are taken care of and are completely satisfied with their purchase. Hes the best!!
Patrick was very nice, explained all of our options and stayed within my budget! We had a great experience
Outstanding service prompt and in a timely manner. Listened to what I wanted as to: type of mattress and cost. Very efficiently provided mattresses that I personally tested and made my choice. Service provider checked for additional savings available due to the impact of covid 19 giving me additional savings. I received a 10 year warranty on this specific mattress. I was in and out within 30mins. I certainly reccomend this location for anyone interested in purchasing a specific quality and a price that was a tremendous savings to else where. Thank you, Ray
I told Chris that he was like Santa Claus, and that it was Christmas in Halloween! I wanted to propose to him for being such an angel on earth, and for giving me such great deals and discounts. Chris went beyond the finish line as a salesman. I praise God for blessing me tonight at Mattress Firm through Chris. May God give you His favor Chris like He gave me Mattress Firm!
The employee was polite, helpful and knowledgeable about the various mattresses. He took into consideration my physical and financial needs.
Chis was a fantastic, caring salesman. He has a passion to help individuals sleep well and add to their overall health. Buying a mattress can be a time consuming venture so when you go in make sure you plan to stay and try lots of great options.
I originally was hesitant about myorder but the information he gave evenonly over the phone was fantastic somuch he got me to come down to talkwith him further to possibly setupaorder when i was only looking forbasic information & was not thinkingof being able to make a purchase at allbut after i came downi experiencedthe best customer service ive everseen in my life from anyone ever fromthe tone in his voice to the expressionon his face even through a mask wasoutstanding! I extremely recommendHim if you are looking to get amazing customer service ld give him a 100* Star review if i could. You will not findanyone else that will treat you thesame wile giving such immaculateservice as Joseph scerbo.
Staff were excellent. Place clean all guidelines...took time to explain everthing..Walk away happy!!!
Greg was very knowledgeable and helpful. He helped us pick out the perfect bed and we could not be happier. Would highly recommend checking this place out for a good deal. Absolutely great service.
By Appt. only during COVID-19 and on time, thorough and good value for your money.
Chris was great to work with and we felt very comfortable making our mattress purchase with him. We feel good about having a local contact for any warranty issues etc.
Picked up full set ourselves, no delivery. Gave us wrong frame (traced to sales paperwork.) Then wanted to charge full price for replacement. The salesman ended up selling me floor model frame at discount. Lot of time wasted setting up wrong frame. Would try elsewhere next time.
Joshua made this a great experience for us. We went in specifically to look at TemperPedic. Because we had no experience with the TemperPedic technology, Joshua provided us with a great deal of knowledge about the product. If he wasnt confident with an answer, he was quick to contact someone who could answer our question. We felt that we got honest and straight forward answers to all of our questions. We did purchase a mattress. We highly recommend Joshua and Mattres firm.
Whiteny was amazing and was very patient with me why I tried to make a decision.
A great experience, even on a tight budget! Chris Clark was the most genuinely friendly and knowledgeable salesperson Ive ever met! He worked with us and our budget and I never felt pressured! I will go back!
Our sales manager Chris Clark was very patient with us and knowledgeable about the different mattresses in the store!! We never felt rushed while in the store . We ended up picking a bed after 2 hours that would work for both me and my wife. Chris gets a 5/5 for all of his hard work! Thx Chris Clark!!
Buying a mattress can be over whelming and frustrating. I went in today to just browse and test out mattresses, told myself I wasnt going to buy unless it was everything I wanted and more. Well, this place was more than I could have ever hoped for, and that was all because of Chris. Chris was pleasant, extremely knowledgeable, kind, patient, and probably the least pushy salesman Ive ever come into contact with. He made this overwhelming process easy and comfortable. I couldnt have asked for a better experience and its all thanks to you Chris! I will definitely be a repeat customer and send anyone I know who is looking for a mattress to him.
We were very impressed with the service and eye appeal of this store. After looking at 2 other mattress stores, which were messy looking and prices were higher, Mattress Firm had the very best price and took great care of us. Maria was great to work with!
Chris was a great help! I would highly recommend that if your looking for a new mattress see Chris he was very knowledgeable, helpful and friendly.
Seemed knowledgeable and patient as I tried out a few beds!
Very nice store. Has a good collection. When I visited, there were many good deals. Manager Joseph is very cordial and helpful guy. I recommend it toy friends.
Met with Rodger at Mattress Firm and was very pleased with the professional and friendly service we received. No pressure and all the help we needed to choose the mattress we needed. Great place to shop!
We were helped by Greg, and we were in-and-out in ten minutes with a new mattress on the way! Totally will be coming back for my next bed!
Very friendly service by Mr. Joseph. Got a great deal. This helped me a lot as a new transfer in this city.
Easy to find search for and find a mattress. Friendly service and no pressure. We ended up with a great bed within 20 minutes.
Joseph is a great guy. Very knowledgeable and patient. We bought a beautiful bed at the hazeldell location. Nice selection and great price.,
Considering the locations business is Doomsday Brewing...its great!
The manager, Josheph is awesome. Gave great deals to some new student at WSU. Highly recommended if you want great deals.
Nice clean store. Friendly service. Had what we wanted. Joseph gave us all the information and time that we needed.
Excellent sales and they followed through on all they told us. Chris knew his product well!
Easy cheesy lemon squeezy! My first time out mattress shopping and Heath Joseph was A+. Found the perfect mattress!
We bought a Beautyrest Wellington Black Hybrid mattress 2 years ago at a home expo mattress firm event in Ridgefield . Unfortunately this mattress sagged badly and we could no longer sleep in it. It was also too soft and I had a spinal fusion a few years back so that mattress caused a lot of discomfort. We decided to give Mattress firm another try as I read the reviews for the hazel Dell store here and they were excellent. We went to the store last friday and were helped By Chris Clark who was absolutely incredible. He was a mattress and sleep expert. We tried several mattresses and he even gave us tips on how to use our adjustable bed to sleep better and avoid back pain. He was a pleasure to do business with and he made it right for us with a nice discount since our previous mattress was only 2 years old. We ended up getting the Chattam and Wells firm mattress and Ive never slept better. I think that Chris made all the difference for us, he wasnt pushy and he was super nice, knowledgeable about everything in that store, helpful and understanding. Well come back in the future to buy some new mattresses for our kids.
Great retail experience & smooth home delivery.
Just came into mattress firm. Joseph had helped me find my perfect fit, that also was in my budget. Definitely saved me from a massive headache .
Extremely knowledgeable about mattresses and really take the time to get to know your needs. We will be going back to by 3 or 4 mattresses.
Bought a great mattress for a great price. Staff was very helpful.
Most excellent customer service Ive had in a long time Jeff is a great salesman
Great service. Very friendly.Thanks Chris
Weve had one heck of a time seeing how we spent almost $4000 on our Tempur-Pedic bed and come to find out that it hurts my back. Jeremy has the equivalent of a PHD in beds along with how the body responds and what may be the best fix and he was able to help us in getting the right fit. I highly recommend you talk to this guy if looking for a new bed and have him point you in the right direction.
Took a little bit to get helped but good service once they get around to you
Thats where I bought my bed its great very helpful staff
Roger was great helping us save on our mattress
Mr. Joseph is a nice guy and quite offered good deal to me.
Staff is knowledge. Made for easy purchase.
Great service Roger was great help
Thank you!
They found exactly what my mother wanted and in less than an hour we were on our way out the door.
Ive never been here, but Google thinks I have so thats all that matters. Im sure its an okay place, and I would bet money you could buy a mattress here. Possibly even a frame for it, if you do those things.
I like that you can try the mattresses out there in the store but everything is so expensive.
Food was just ok
Great experience! Very helpful and friendly.Was able to get exactly what I wanted .Delivered the next day!! Thank you Greg for your help!
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