Maria was so patient and kind answering all my questions. She made my visit stress free!!Christian helped me a couple days later close to closing time and was very helpful with my new screen!

This store is awful. My husband called to put a phone on hold. He was just going to buy the phone outright, no upgrade, new line of service or transferring anything needed. The plan was to take care of that ourselves. When we get there, we stand there for about 20 minutes before someone finally comes out of the back room and asks what we are here for and we explained the situation. They took down our contact information and told us to wait in our car. We complied, but the more we thought about it, it just sounded absolutely ridiculous since all they would need to do is ring up the phone and check us out. My husband went back in and saw the associates helping people who came in AFTER us. We just left after that and purchased the phone on Amazon. Guess what? We still haven’t gotten a call back and we drove all the way home 45 minutes away. It’s honestly laughable. I would never give this store a dime or go back here for anything. If this is your definition of quality customer service, you should really re-think that.

I bought a phone online and less than a week later it wasnt trading my SIM card, so I had to take it here. I knew they get very busy so I tried to get in as early as I could, and that worked out. I was helped right away. Unfortunately, they couldnt get my phone working and had to replace it, so I was there for quite a while- close to 90 minutes. Everyone was very nice, so although I had to wait a while, it wasnt so bad.

Went into the store and said we wanted an iPhone 12- we were told to wait in our car because of Covid, after 30 mins my husband finally went back in to see when our name would be called (we had our baby in the car with us), just to be informed they HAD NO IPHONE 12s. Thanks for wasting our precious time for no reason.

I was at this location on Monday. Alvin took care of all my needs in short order. There is nothing like efficient customer service. Alvin is an asset to this location and I will return in the future if I need anything further.

Jesus at Vernon Hills is the best I returned specifically for him outstanding service, patient and very detailed . If you want excellent customer service I would highly recommend Jesus.From splays great integrity and he goes above and beyond. He sits down and explains your options.

Jesus was fantastic. He took the time to answer my questions and explain things to me. Really appreciate how easy he made the experience.

Letty was absolutely fabulous. I had a few issues and she patiently helped me correct every one. She also helped me update to a new phone and stayed with me until I was feeling good about the transferring of information from my old phone and many of the operational changes with the new phone.

Service was fine but the rates are high and trade in on a new phone was low. Competition has better rates and way better trade in value for my 10X

I was gratitude about his kindness and generosity.

Mario and Jessie provided outstanding customer service. Explained everything so well great to talk to and really patient.They both deserve some type of formal recognition by AT&T- yes they are that great!Many thanks to both of them, they are smart and very nice people. An absolute pleasure speaking with them. You need more people like these two at AT&T.

Letty was Awesome!!! I dont understand technology at all and needed to update my phone. She gave me many choices and explained all the pros and cons. She helped me make sure everything was transferred and what was new on the new phone.You should give her a bonus or a raise so she doesnt leave!Thank you so much Letty!!!

Though we made an appointment, we still had to wait half and hour. Trying to determine which phone to buy, we lingered in the store checking out similarities and differences between the various iPhone 12 models but were asked to leave. When finally called in, we we’re very pleasantly surprised by the outstanding service we received from Letty Felix at the Vernon Hills store. We had a multifaceted issue hoping to upgrade my phone and switch our landline number to my old iPhone (6-very old!). Letty provided us with great information and asked all the right questions to guide us to the right choices for us. She was even able to find ways to bring down the cost of our monthly bill! She is the reason we stayed with AT&T!

Great service! Ask for Jesus, professional, polite, master of his job! Can solve any issues!

I wanted to upgrade to a new phone and they told me to wait in the car and theyd call me in 20 minutes. After I tried checking in periodically a couple of times over the next 2 hours... YES, TWO HOURS, they decided they didnt have time to talk to me tonight. REALLY???? Because someone was on lunch at 7:20... um, you close at 8. Anyway, no I will never ever waste 2 hours of my life in my car in your parking lot again. Everybody in this AT&T store should be fired. I will go to Abt tomorrow and buy my phone.

The customer service was outstanding. I cannot recommend Letty enough. 5 devices needed to be traded in, a plan change, an insurance issue resolved, a new phone purchase, and a payoff on my old phone to complete. I came in early for my appointment by about 20 minutes, Letty still had me out the door in under an hour.

The lady I spoke to was very helpful

We stopped in today to talk w/ somebody about our AT&T plan that we have for our cell phones, internet and landline, yes, landline. Christian was the associate that helped us. He was very friendly, patient & kind. We are in our 60’s and needed a little “extra help” understanding some of the issues. He also helped “fix” 1 of our cell phones & clearly explained to us what he did should it ever reoccur. He is very knowledgeable & made us feel very comfortable asking him many questions. We have had accounts w/ AT&T for 44 years and plan to remain w/ them as long as they have associates like Christian. Thank you.

Went to this store about 2 weeks ago to fix a voicemail issue, I was halfway in the door when they asked what my issue was. I explained it and they said I had to contact customer support. After failing with customer support, I went to another location and they fixed it in 5 minutes. Dont be lazy, pathetic service here.

Jesus was the best part out of my day. Long story short, Jesus was able to shine some light on my cloudy day. Glad he was able to take care of all my needs!

Mario is the best employee. He helped us so much with our phones he is pleasant helpful patient especially being an older person. I would give more stairs if I could.

I wanted to upgrade my phone so I made an appointment online and I had to wait a whole week for an available time slot. I got to my appointment time and they told me to wait in my car, after 30 minutes in my car I checked back with them they said they would call me to let me know when I can come in. They never called me back.The following week I come in so I can get on the list and they said they would call me in about 35 minutes since there was one other person in front of me. 2 hours have past and Im giving up on this store in Vernon Hills. Im going to the Buffalo Grove location.

Only due to limited staff did I have to wait a while, however how a business combats a long time of service can out weigh a negative impression for me. I had received great service! The best service I’ve had ever as for phone service companies. Thank you to the amazing staff at the Vernon Hills location in Illinois. Happy 2020.

Went to the AT&T store on rt. 60 in Vernon Hills. Cristian was awesome. He was friendly and knowledgeable. Highly recommend!! Ask for him, and youll be in good hands.

Wow excellent customer service. This guy Jesus he helped me with my phone questions and bill issues. He’s friendly and very helpful. Thanks for been there for us. God bless you and keep it up the good work. We really need people like you. 😀👍🏼🤝

Great service! Christian was clear and expedient in helping my brother replace his broken phone. We didnt even make an appointment but he swiftly got the phone we were looking for, explained the AT&T Next program, and set up the iPhone with a screen protector and even disinfected it.Its great to meet such happy and helpful people in this challenging time.

Jessie Avila was super helpful and my experience at the store was amazing. Thank you once again, Jessie!

My father is a engineering manager for AT&T and I’ve never had a worse experience at a AT&T store. For starters since we do upgrade and buy accessories often, I’m use to going to store fronts to get help. We all purchased the new iPhones and 2 of us were having trouble getting it set up. After watching videos, reading instructions etc. I wanted to get help setting up both of the phones and giving them our old phones. As I have been in many AT&T stores I know that the store employees including manager is supposed to approach you if there’s no one at their desk so they can get you sign into the waitlist. Me and my friend stand in the store for 5 minutes waiting on a women that is completely by herself at her desk to approach us. Sadly she didn’t feel we deserved the customer service. We then go to her desk and have to initiate contact to ask about the wait etc. When we do this she tells me she won’t be able to get to me and that I need to just go online and figure it out myself. We were a bit confused because I already told her that I tried and was having trouble. She then says it could be a 3 hour wait because they have 9 before on the waitlist and only 4 employees. For each employee to not be able to assist one customer a hour is also mind blowing to me. Showing that they may not be trained correctly. Even though the wait is long we then have to ask to get on the waiting list because she was basically just trying to make us leave the store. She then gets my info and tells me I could be helped tonight or they would contact me tomorrow to reschedule if needed. That was 2 days ago. I’m unsatisfied with the little help i got and I never received a follow up call. I will be taking my business to other AT&T store fronts and actively telling my peers that use AT&T to not visit the Vernon Hills store. I hope this review is informative and helpful for anyone deciding to do business at this store. ✨

I came to this store last night and told the manager, Jim, that I needed a new iPhone to replace my wifes phone that suddenly died.I told him that it was urgent since my wife was very sick, and we waited for calls from the doctors and labs.Jim was friendly but did not help me. I waited for some 20 minutes before he told me that he had to check their inventory and went to the back room.In 1/2 hr. he came back and said that they did not have the phones.Then he quickly checked inventories in all other stores and sent me to Mundelein store where the manager took great care of me.If he could check inventories of all stores, why did it take him 1/2 hr. to check his? The answer is: he probably had something else to do, so hew lied.

My experience was great ! I want to say the target sales people that represent At&t in mundelein really need to learn there job. Anyway,,, The rep at VH store fixed the mess the other guy did and Im pleased with my new phone.Ty so much

Alvin was amazing. Came in with an issue he resolved it quickly and efficiently. Alvin made everything as painless as possible. I will always come back to this store and ask for him.

Rich Kirschenheiter and Mario provided top notch service to me, Rich took the initiative, he did what he said he was going to do! He was knowledgeable, professional and patient he listen to me.Thank you Rich & Mario for keeping me as an AT&T customer, I was on my way out the door based on poor service I received from AT&T Customer Service, and other staff over the past year. Rich should be the example of how to give and provide good old fashion customer service.Thank you Rich K. & Mario ? @ Vernon Hills store and Melanie T. @ the Gurnee store.Go see them if you want the job done right!

Alvin, at the Vernon Hills AT&T store is just outstanding, so helpful and informative, friendly and terrific!!!✅

Visited my favorite att store and had a wonderful experience with Alvin the sales rep. He was very helpful and knowledgeable with helping set up my first responder account. Highly recommend asking for him. Great store, great people.

Phenomenal customer service. I believe his name was Mario. Incredibly helpful and honest. I left sprint which was a nightmare for the entire 2 plus years.

I came into the store and was helped by Chloe...she was very professional, knowledgeable and sweet. She was very patient with me while fixing a situation with my account that I never thought would be fixed. She walked me through everything so that I was able to understand. She is a great example of customer care.

I had an appointment with Leticia yesterday and I am overall satisfied with my experience. Great customer service from everyone else in the store as well. I recommend 10/10. I am a new AT&T customer, and if you are looking to open up a new plan or have questions, ask for leticia!

We are seniors and are not very technical. We needed a new phone and went into theAT&T Vernon Hills IL at 445 E Townline Rd 60061. We were so lucky to receive Mario Tovar as our sales consultant. He was patient and took his time explaining and setting up our new phone. Mario is a great asset to AT&T. He is definitely worth 5 + stars.

I stopped by for upgrade via in store pickup, I was helped by Letty, she was great and very helpful. I am satisfied with the curbside service and account review. I would definitely recommend!

Cristian did an amazing job setting up my phone! I love seeing him. deserves a BIG raise

Letty Felix had helped my wife select a new phone about 3-weeks ago. Outstanding Service to the point I can in to replace my phone. She is consistent in her knowledge, help, and service. She deserves a pay raise

Cristan help me with my new Samsung Galaxy Note 20...OMG The best.

Cristian was really great helpful he was willing to work outside for curbside pickup in the 90 degree heat this guy deserves a raise! I have never seen anyone go above and beyond like him. 10/10

We had a very difficult situation transferring from an old phone to another. The old phone company wouldnt release the previous phone #, an old past due bill, etc. Christian was extremely patient, respectful and helpful to get us through the steps we needed to get the port activated, etc. We appreciate all that hes done. Great guy!

Jessie is absolutely amazing!! She was wonderfully attentive to all customers and helped us through every step. I was already upset from visiting another location that didn’t help at all, but she calmed me down and resolved the issue. Rather than making assumptions she frequently asked for clarification and checked in with me. She made a really frustrating situation as painless as possible. Jessie is a great example of how customer service should be and I will definitely recommend others to come visit! Thank you so much!

I was having trouble with my phone and Mario was very patient and helpful. He was knowledgeable and professional.

What a wonderful experience I had today.Bobby S was amazing and took time and energy with me to go over everything with the purchase of my new phone..Your lucky to have such a great individual work for you.Will definitely be back to see Bobby.

Great experience! Employees were super nice.

Cristian did an amazing job porting two of my lines! fast and easy

They are open! We did curbside pickup here and it worked really nicely! The staff were so nice and helpful, and the process was really quick!

Great customer service from Alvin! He was extremely helpful, kind and answered any questions we had. Definitely made the entire experience hassle free for my family and I!

Cristian was super helpful when it came to trading in my phone. I wasn’t really sure what I wanted to do and he gave me advice and helped me through the whole process. Super great experience.

Alvin was awesome! He helped me out with upgrading my phone. He was very personable and professional. I’ll definitely be going to this location to work with him! Great person to represent the company!

All I needed was a SIM card and the RSM came off pretty rude . The manager Bobby was awesome and super sweet .

Soooo helpful! And surprisingly, no wait! They took care of every issue we needed addressed.

I popped into the store to ask for clarification on my bill. Didnt have to wait! Jessie was terrific. She was very knowledgeable and helpful.

Great customer service - Jesus was amazing! He went above and beyond to answer all my questions and help me find what I was looking for. Jesus is very knowledgeable, honest, and patient; AT&T is lucky to have such a wonderful employee!

Stopped into this AT&T store. Jessie was more than helpful and very knowledgeable about the services that AT&T provide. My issue was resolved before I walked out of the store. I dont live in the area, but Im willing to come back to this location. Very satisfied!

I would highly recommend Jessie. She was very helpful, informative, and passionate about her job. Shes very knowledgeable and answered all my questions. Shes an asset for the company.

Thats right... A five star rating after spending over an hour figuring out our phone situation. Why? Because of Jessie. She helped me and my parents change our plans and get our new phones. She broke everything down, was patient with my folks, and was kind to the core. Ive never really had a pleasant experience having to go to the phone store but Jessie was absolutely wonderful and made the experience enjoyable. So if anyone reads this, ask for an appointment with her if you need assistance.

About a week and a half before Christmas I purchased 3 phones and a case from AT&T Vernon Hills as Christmas gifts. The phones were hits, but my son did not want the case I purchased. On my first day off of work since the holiday I attempted to return the unopened / untouched case to the store and was told of the companys 14 day return policy and that nothing could be done to help me. I am a long time loyal AT&T customer who knows that I pay higher prices that competitors, and has historically received very good customer service levels in-line with paying higher prices. If baffles me as to why the business has elected to uphold the 14 day policy for a brand new untouched item costing $50 that was purchased at the same time that well over $1000 of phones was purchased. Be very wary of doing business at AT&T Vernon Hills.

Christian provided amazing customer service, helping in every request and questions I had. Helped me with transition to new phone and answered all questions. Very happy with service.

Amazing staff. Answered all my question and handled every issue. when 1 didnt know the answer to my question, another stepped in to help. So happy with the service!!😀😀

Staff patient and helpful. Discounts for community helpers and new phones.

I went to the store on Friday for an online curbside pick-up and the service was fantastic. Thank you to Letty, who did a great job with my order.

When we check in on that store, waiting time how they told us was 15min. After 1 hour of waiting time we ask how long we need to waiting, The manager of store is very unprofessional and very busy with her staff and she said we just need to waiting, she don’t know how long, that means she doesn’t know how to manage with her staff and customers service becomes that is not her priority for sure.

Cristian Help Me Out Perfectly Upgrading My Phone

Worked with Mario and Chloe wonderful amazing customer service definitely recommend 😊😊

Slow....no help

After a very unpleasant 3 hour conversation with customer service I walked in the store and the manager Chloe was able to help resolve my issue in less then 30 minutes. She was very kind and informative. Please give her a raise.

Alvin was extremely helpful in finding the right phone and plan for me and my wife. He was very knowledgeable and patient through the whole process.

When ever you need help ask for Letty she was very nice and worked hard to help us get our problem resolved

Jesus was great! Very thorough & got me in and out!

Cristan gave superb customer service. He helped us with every question was very detailed oriented with his answers. Now this will be our permanent store!

Cristian was very helpful, he not only answered my original question, he went above and beyond explaining my problem. I will recommend Cristian to my family and friends. I was very comfortable asking questions.

Jessie was very pleasant in helping me with my issue with my phone, she even set my dad with Internet. Overall a great experience!!

Jessie Avila is THE person you want to meet with...she is FAST, perfectly accurate, extremely knowledgeable, just fantastic. Thank you Jessie

Julius did a nice job keeping me as a happy AT&T customer and adjusting my wireless plan. Didn’t seem self-motivated, but interested in helping me. This is the kind of service that keeps going with them.

I came in Vernon Hill ATT store for a simple question and turned out to be a very impressive and pleasant experience. Jesus was very helpful with my phones and TV-Uverse transfers . I am glad to be an ATT costumer!

Cristian’s service was exceptional. He was very patient with my mom and I. Very knowledgeable and personable.

Little slow service

Cristian was a really good help! I’m 67 years old and I absolutely loved his patience.

Cristian did an amazing job to set up my phone! he went above and beyond

Absolutely useless and incompetent staff. From a the first employee to their manager.As soon as we got checked in - in 15 min a guy comes over to us to see which question we have. As soon as we explained it - no adequate action from a person who was labeled as manager. “I need to have one of the other guys take care of you”. As soon as I asked to expedite our request I met only a rude answer + “would you like to schedule appointment to avoid waiting(even though it doesn’t work, trust me). After another 20 min wait we had a representative helping us out with attitude and 0 knowledge of what she was doing and what she can do. To all of our questions there was always no good answer. To all of our questions there was someone else who could answer them, but definitely not at this store(we’ve been told that straight forward). The finale point was when they called a manager(yeah-yeah, the same guy who didn’t help us the first time), said absolutely same silly thing he did the first time. “I can’t help you. You need to talk to someone else”Everything we had at this store was just a waste of time and frustration.

Jessie was a great help when I added a new line. Got a great deal on a new phone and great service.

Great service at the Vernon Hills location by Cristian and Chloe. Awesome!!!!

Excellent service! Very patient and helpful. ESP Jesus and Chloe!

Amazing store so clean and neat employees are ready to attend to every customer had a great experience there they handled all my needs and questions

Great overall experience. Alvin made the experience a breeze, was very knowledgeable in helping me figure out the best service/package for my family and I.

Christian was extremely helpful in both helping me resolve a bill and helping my husband pick out a new phone and downloading all the data. He is a definite asset to your company.

Cristian was excellent. Had a great answer for all my complicated answer. Would recommend.!!

After calling the president, his head secretary Kathy said i could get $300 off with a trade, it was indeed wrong information because it was for an iphone 6s and above, i went to various at&t stores and i was told they could not help me. then i walk into the vernon hills store & low & behold i come across jessie. she directed me in the right direction, she gave me all the appropriate information & i ended up with a better deal than i have ever imagined. i also left with an additional credit for all of the hassle. i got the phone in very rapid time (next time you send by fed ex should be signature only) . I got a iphone 11 256 gb for an awesome price, and all my friends wont believe me! My wife included! Im going to bring my wife back when its time for her to upgrade! My business Arlington School of Music a division of the Arlington Institute of Music & Preforming Arts account has been with At&t since Illinois Bell around 1936 & will continue to be thanks to the outstanding service provided by Jessie Avila!

Chloe was very helpful and patient when helping us with our new phones!!!

Had a great customer experience with Jessie! She answered all my questions and saved me alot of time! She really knows her stuff! Thanks!

I visited this AT&T store yesterday, and was helped by a gentleman by the name of Jesus. I was very nervous about switching my service, but we was very thorough and very patient. I left the store happy with my experience!

Dont even bother with this store they cant even answer there phones . Then when you go in they dont want to even help you unless you are buying something.

Letty did a great job with helping on activating new device.

Christian did a fantastic job in clearing up some old issues and getting my new phone operating.

Everyone is very helpful and friendly. 👍🏻👍🏻

Christian helped us out on black black and really took great care of us. Excellent customer experience.