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LA Auto Star, Inc.
1766 Virginia Beach Blvd, Virginia Beach, VA 23454, United States
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LA Auto Star, Inc.
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DI
Review №1

From the first phone call to the day I drove my Highlander off their lot I had a wonderful experience. everyone there was so nice with no pressure at all from my test drive with Mike who was very nice and made me feel comfortable to my experience with Johann who was very clear on the price and the warranties to Marina a very sweet lady who was very informative and I enjoyed talking to..... I lost my husband last year from brain cancer and it was very difficult to make decisions on my own without him but they made me feel completely comfortable about everything and my whole experience with them.....Marina even went as far as to having one of her workers transfer my Turtle stickers off the back of my trade in to my new Highlander..... my husbands nickname was turtle... the stickers were very special to me and her worker Wes did an awesome job transferring the stickers... it was a very tedious job and took him a while to accomplish but Wes did an awesome job that was very special to me..... Im very happy with my Highlander... Ive had it about a week only issue I had was the drivers window tinting and they replaced that and paid for it within one day...... thank you guys so much..... I will definitely be doing business with you guys again.......Diana Macke

An
Review №2

I drove 5 hours from Philadelphia to Virginia Beach, VA to purchase a beautiful 2018 Ram 2500 from La Auto Star. It literally was the best vehicle purchasing experience Ive ever had. I was apprehensive about the trip initially, but once I got there to my surprise the truck was EXACTLY how it was displayed on their website. I would like to give a big thanks to EVERYONE at La Auto Star for just being GREAT genuine people, and making my vehicle purchasing experience phenomenal. I will DEFINITELY be a repeat customer 🤝🏿🤝🏿🤝🏿

Pa
Review №3

I went to LA Auto Star looking at a specific car. While that car didnt work for me, the folks at LA Auto Star suggested looking at a recent acquisition. They showed me at 2003 Lexus SC450. I was never looking at a Lexus but this car was beautiful! The staff showed me the car, walked through their inspection and let me take it out for a drive. One of the mechanics explained the thorough inspections they give the cars and the free CarFax report eased our mind about any hidden damage. The whole team took their time and created a good deal for us with no pressure or stress. The experience was great and I will definitely be back!

An
Review №4

We had a phenomenal buying experience with Natalie! No pressure, no haggling...so refreshing! We felt extremely comfortable in their facility. Unlike some used car dealers, this definitely didnt feel like a fly by night operation. I would highly recommend them to anyone looking for a change from the stereotypical used car experience!

Do
Review №5

Had a great car buying experience here a few years ago - transparent, friendly, straight forward. Recently, we almost sold them our car, and even though we ended up going in another direction, they were communicative and honest throughout the process.

Dj
Review №6

Dealership experience and customer service was great ! They made the car buying process easy ! I highly recommend LA Auto Star

Ja
Review №7

Absolute pleasure to work with the team at LA Auto Star. Great customer service and no pressure whatsoever to make a purchase.

Ch
Review №8

A Great Automotive Buying Experience at LA Auto Star! Johann was exactly where and when he said he would be there, which is a rarity these days! The truck was exactly what I was looking for and the price was what I was looking to pay. My favorite part is having Johann handling all the registration and licensing in NC for me! Absolutely No Fuss, No Muss experience with LA Auto Star.

19
Review №9

Gave me a really good offer for my car and they have a great selection of vehicles. Would recommend 👍

Ry
Review №10

Literally this is the best place to buy high quality cars, they make dreams come true and the experience you will have is painless i will definitely be coming back

Si
Review №11

I want to say a big thank you to Marina and Johann for such excellent communication and service. As an overseas buyer its been a nerve wrecking process but you have been prompt, friendly and professional and you have helped make the experience an excellent one! I look forward to seeing the car in the coming weeks after its journey to the UK!

MJ
Review №12

Natalie provided great customer service. She was easy to work with and there were no hassles at all. Price was fair and car was in excellent shape. Would recommend this place in a heartbeat if you’re looking for a good quality used car and good people to back it up.

Ca
Review №13

After my van of 15 years was totalled, I was in the market for another minivan. LA Auto Star had one I was interested in. Johann was excellent at answering our questions and made the purchasing process a very easy experience. The rest of the staff were very friendly and easy to talk to. Thank you LA Auto Star! Well definitely recommend you guys to our friends and will check you all first if were in need of another vehicle.

Ja
Review №14

I drove four hours out of state to come and buy an F250 Diesel. Johann keep in touch with me before I drove into look at the truck to make sure I didn’t waste my time driving the next day. Other staff and especially Johann was very helpful during the process. I would highly recommend LA Auto Star for cars and trucks, rather your an out of or in state searchers . Oh yeah I Love my Truck! Thanks Johann.

Ca
Review №15

Although, I went in knowing exactly what I was looking for lol. Natalie was seriously the best and sweetest. Best car shopping experience and would definitely go back to purchase another car. Thanks again!

Be
Review №16

LA Auto has been the most helpful dealership since I started my car searching journey a few months back. Johann was EXTREMELY professional and helpful, explaining the entire process as it went on. Marina was also an excellent help, with a great taste in hair color! I will be recommending them to everyone looking for a car, especially first time buyers like myself. Thank y’all!

Mi
Review №17

Staff was very welcoming and friendly. My experience with LA Auto Star was great and everything ran smoothly buying my truck.

Ka
Review №18

Johann did an amazing job in taking care of me through the process. Prior to me actually coming in he was very helpful in answering all my questions and keeping in contact with me. Yesterday we drove 4 hours to come take a look at a 2015 Dodge Challenger Hellcat (in my dream color of sublime green) and work out a trade in deal for my vehicle (2017 Jeep Wrangler Backcountry, which I was sad to see go).I walked out of there with a fair price on my trade in and a great rate after financing through them. Thank you Johann and to the rest of your team.I highly recommend checking them out they have a lot full of quality, unique vehicles with good prices and great customer service. They help work with you and they don’t pressure you like most car dealerships try and do.

Ty
Review №19

Great buying experience! Everyone was incredibly nice and not even close to being the typical pushy salesman. I would recommend these folks to anyone in the market for a used vehicle!

Am
Review №20

We were shopping for a car for our daughter. After going to several dealerships we decided to go with LA auto star. The car was super clean without a blemish on it. The staff was extremely nice and accommodating. If you’re shopping for a car, it’s definitely worth your while to stop by this dealership. Every single car on the lot was immaculate. They take pride in what they do and it shows. Thank you LA Auto Star for a great car and an awesome buying experience!

No
Review №21

Didnt buy a car from here and probably never will now. Went to look at a Jeep they had for sale. I was talking to Marina, nice lady, and was letting her know all the concerns I had of all the things I noticed on the jeep. In the middle of us talking, one of the other salesmen interrupted us and proceeded to tell me how I was lucky to even test drive it that day and that it would sell for the price they had and that if I didnt buy it that day I was going to regret it eventually. Nice selection of cars but not so great salesman. Shoutout to Marina for reaching out to try and smooth things over.

Da
Review №22

Very pleased with my experience at LA Auto Star! Got a great vehicle at a great price! Johann was very helpful with my buying process! He stayed in contact with me through the entire process!

Er
Review №23

Bought an 2008 gmc Sierra 3500. Great deal on the truck & service.

Le
Review №24

Would I recommend family and friends? Of course I will. My experience with LA Auto was great. The process was fast, they communicate with you daily when necessary and they repaired a minor issue on vehicle that was brought to my attention when stopped by to take a look at it. During my busy work schedule, who have time to answer phone calls if its not important, well LA Auto communicates by text messages and I like that! Thank you Johann for your services. By the way guys, my husband Ivison love his Dodge Ram!

Ja
Review №25

Low pressure and nice staff. Everythng was very smooth and I got a great car for a great price.

Br
Review №26

Purchased my first car from this place. Johann and his partner spent 5 hours trying to find me the perfect car and price. You do not see car salesman as real, honest, and hardworking as the folks at LA Auto. I will never buy a car anywhere else!!!!!

Br
Review №27

Had a great experience with Johann and the family at LA Auto Star! Excellent customer service and everyone really took care of my family when we all came in to pick up the car. Looking forward to doing business with them again in the future.Purchased a 2014 Lincoln MKZ Hybrid. Hopefully the next purchase will be one of their sports/performance cars.

Mo
Review №28

Thank you LA Star INC for selling my wife and I such a wonderful 2020 Tesla Model 3. We love it 💕Last but not least the professionalism was top notch and outstanding!I use to be a car salesman and F&I manager myself in the auto industry for over 9 years and I was truly impressed.We enjoy supporting local family owned businesses.

Ra
Review №29

Vitali you were so right!!! I LOVE MY CAR! Thank you for your professionalism and for dealing with my concerns since it was the first time I ever bought a car unseen (other than pictures). I highly recommend your dealership as you were very responsive, knowledgeable and caring in the whole process from start to finish! Thank YOU 🙏🏼

Ad
Review №30

Natalie was my salesperson she was awesome I highly recommend anyone to buy from LA Auto Sales great experience, great team, and very knowledgeable about their vehicles, fast and simple process no hassle 💯

Sa
Review №31

I was in the market for something new (newer) and a Dodge Charger was top on my list. I found this 2014 at LA Auto Star through Car Gurus web site on my first search. The test drive was great! I stopped by and Johann handed me the keys and I was off. Vitali looked at my trade-in and made a generous offer. Another advantage was that other dealers have a 7-8 hundred dollar processing fee, not so at LA Auto Star. I took delivery on my low mileage Dodge Charger on 10-23. Thanks to LA Auto Star for putting a huge smile on my face.

Ni
Review №32

These kind folks worked very efficiently, having my vehicle ready for pickup even though I was running behind schedule and crunched for time. They worked quickly and with no fuss to get me into my new vehicle. Very happy

Li
Review №33

Shout out to Johann and Marina for helping me get my dream SUV. They made it so easy and could not ask for better service . This is my second car I have bought from them and I will be back !! Thank you again

ky
Review №34

Bought my dream car from them (a lancer evolution gsr) and the whole experience has been smooth and exciting. Johann and his team made car buying headache and hassle free. Now im just anxiously waiting for the car to get here from delivery! I definitely recommend dealing through la auto!

St
Review №35

Where to begin? I would give LA Auto Star 10 stars but I am only limited to 5. This humble business was discreet and hidden but I was glad we stopped by to purchase a Subaru. The family operated business really treated us like family. Marina and Vitali are the owners but at the end of the day, we became friends. Johann assisted us as well with the whole process. The process from start to finish was convenient, speedy, and uncomplicated. LA Auto Star and everyone there were very reassuring, friendly, and provided 110% amazing customer service. I can never thank you guys enough. Don’t hesitate to purchase a vehicle from them. Team LA Auto Star all the way!

Ka
Review №36

Very friendly! I had a great experience at LA Auto Star and they have a great selection of cars. Everyone was very professional and there was no pressure unlike other dealerships. Would definitely reccommend!

Ro
Review №37

Bought a used Jeep Grand Cherokee here. My salesman, Johan was easy to work with and probably the quietest salesman ive ever met. The owner Vitali was especially helpful, going above and beyond to make sure i was happy with my purchase....both before and AFTER the purchase. i would highly recommend LA Auto Star if you are looking for a quality used car, and want a stress free no-pressure experience where your satisfaction is their top priority.

Ja
Review №38

So at first I wasn’t too sure about this place; I don’t think anyone is of off the road small dealers. However, they were great. It was a easy process. I came there to look at one car and by the grace of God, left with that one car. They were honest about everything and even fixed a minor issue which took no time at all. The price was great for the miles and there was no need to negotiate. I recommend this dealership if you are looking for a reliable, well maintained vehicle, and honest dealers.

Al
Review №39

I absolutely love this place! I’ve been searching for the perfect Mustang GT for MONTHS and I finally found the one I wanted here! They were extremely professional and got me an amazing rate even though my credit is still new. Very responsive to my questions and they still helped me get approved even when an obstacle suddenly came about. I would definitely do business with them again and would highly recommend to anyone!

Ta
Review №40

Bought a Lexus RX350, and we love it! The customer service was pleasant to work with. No pressure sales at this family owned business!!

Jo
Review №41

Had a great experience! Purchased a Jeep from LA Auto Star - this transaction was done entirely online and vehicle was delivered as promised. Would highly recommend!

Ad
Review №42

I have to say I had the best experience with La Auto Sale when getting my 2011 STI. I highly recommend them to anyone looking for a great quality vehicle and extremely nice people. Thanks La Auto for a great experience.

Ke
Review №43

If you are looking for a car dealership that has clean vehicles on top of great quality with great customer service look no further. I purchased my vehicle here last weekend and the process was so smooth and easy. I am so pleased with how clean the exterior/ interior was. The car runs great and I love the 1000 mile warranty the dealership gives you.

Ja
Review №44

This place was awesome. No haggle. Customer service was on point and left satisfied. Bought 2014 Chevy Cruze Eco.

Ja
Review №45

Great people! Got me riding in my dream truck ! Thankyou for your service ! Top dealer around

Lu
Review №46

Hello viewers and readers, hope you all are having a pleasant day. I must say I have never bought a car without test driving it so I was a little scared of buying something I havent seen before in person good but because of there amazing reputation and reviews I felt very comfortable in my purchase. The process was very quick and easy. If your looking for a reliable car with a dealership that is trustworthy I highly recommend La.auto.stars. Also Johann is a wonderful person to work with, so if your in the market for a newer used car I highly recommend speaking to Johann,he will do everything he can to help. Well folks thats all.

lo
Review №47

Easiest transaction I’ve ever had over the many years I’ve purchased cars. Great service!

Pa
Review №48

I bought a 2016 white golf R from LA auto stars and its been great so far. The buying processes went very smoothly, took a hour at most after i had taken a look at the car a few times. After i lost some of the papers from the sale they offered to reprint them without a problem.

Jo
Review №49

Johann took great care of me when I purchased my car! He answered all of my questions and was polite and informative.

Se
Review №50

GREAT DEALERSHIP my favorite hands down. Everybody there is great and very helpful have been looking for an e92 m3 for a long time now and they helped me turn my dream into reality. Helped me with financing options and everything. Highly recommend!!! :)

Ch
Review №51

I want to start of the review by mentioning its not a bashful review and I never even do reviews. The first car I purchased with them was amazing and hadnt been modified and it was a sports car. Great people and great service.Unfortunately I just wanted to not tell you to not go there but definitely make sure you take the car to pre purchase inspection especially if its a modified car. Due to the nature of modified cars you are taking a risk but they pride themselves in selling those type of super nice sports cars (Type R, Evos, WRX, STI) and they have a great selection. Unfortunately they just dont seem too informed on those types of cars. It would be best to just pay for a pre inspection.I say this because the second car I bought from them popped a check engine light on the way back home for misfires in the cylinders and the next day I took it to the subaru dealer and sent me a list of things that are wrong (Axle leak, all spark plugs were old, car running bad because of lack of tune.) Subaru changed all the sparks plugs and still is not running correctly so they are going to make sure the engine isnt blown.Yes, I have contacted them and all they said is vehicle is sold as is which I dont blame them for it since it is a used car. I just wouldnt expect to have had owned the car for under 24 hours and it immediately be in the shop and immediately be losing more money.All in all great selection of cars, great people and service. Just be aware their checklist isnt that thorough or at least it was not in my case.

Ed
Review №52

Used car shopping makes me nervous-but I never once felt that way when we dealing with LA Auto Star. We had a great experience here and the entire staff that was there was welcoming and very helpful. Johann was able to find a truck that fit the exact description of what we were looking for- he was very fast and at it was at the right price. Car shopping with two toddlers is not ideal, but Johann made the process so easy and we were in and out in no time. They also helped keep our kids happy and entertained while we were finishing up the paperwork. They were Professional, efficient, and family friendly and we highly recommend them!

Ka
Review №53

We picked up a 2011 VW golf today. Love it! Johann helped us get everything done and we drove away within 2 hours. Nice selection of cars.

Gr
Review №54

The easiest and most efficient car buying experience Ive ever had. The car was in great shape, and Johann was extremely helpful and accommodating. I was able to make the entire purchase remotely, they worked with my bank seamlessly, and the car was delivered right to my front door.

B
Review №55

BUYER BEWARE! I purchased a beautiful looking truck on the 5th of Jan, and I’ve seen it about 4 times, each time its been on the way to the shop, were it is to this very day. The sales experience was positive. However, the nightmare began the day after leaving the lot. The vehicle’s Service Engine Light(SEL) came on during the drive back to Northern Va. I took it to a local dealer and had it checked. The dealer told me the codes were permeant codes that were cleared so the SEL would go off. The Service Advisor also stated that there maybe more than the 5 codes but it wouldn’t know until they come back since the only codes he could see the history on were the permeant codes, not any pending. I had it all repaired and left. Drove it work the next week and threw several other codes, which is what I’m dealing with now. Again, I had those repairs done and left. Unfortunately, its been to several different dealerships due to personal work requirements. I thought it was repaired so I drove it TDY, and the SEL not only came back on, but went into reduced power mode due to the codes. This vehicle is now on its 4th stay at a GMC dealership in under 30 days.At the price of the sale you’d think the LA Auto would be more willing to offer assistance. Instead of any sort of compensation for the thousands of dollars of out of pocket cost in repairs and lost time away from work dealing with this nightmare, I was offered to be upsold an additional service. Why would I trust you to buy anything else from you? If Va had better lemon laws, we would be headed to court. The SEL was intentionally cleared, and that is misleading a customer, and theft by deception. For this headache, and combined cost, I could’ve bought a 2020.If you’re a Service Man or Woman, stay away. You’ll PCS and be stuck with BS. I would get the dealership blacklisted from selling to the military if I could. If your local and want a handy man special, by all means go in and purchase your hearts desire.

Jo
Review №56

Definitely recommend this dealership!!! Overall very helpful from top to bottom with no gimmicks. Marina made sure to get me in the best possible position to buy the car and was very consistent when it came to communicating with me. Don’t hesitate to give them a call!

ZA
Review №57

The best place to go buy a car thank you to the people that works there and help me out ! Johann best person to help you out

St
Review №58

Hello Vitali and Team,Had a great ride back home.Car performed like new.Effortlessly up to 100 in 6th gear at 4k RPM.Backroad highways in Virginia were a perfect test track.I think she will do 160 plus, once I get my courage up.

Ar
Review №59

Recently purchased and did a trade-in. Fair pricing on both transactions. The owner of LA and salesman were very upfront and not pushy. Their inventory is what led me to come in. They had the right used vehicle I wanted and with all the major vehicle maintenance done already. I waited to do a review because I wanted to see what my mechanic would say about the vehicle and if my bank would receive the check from the trade-in. After 3000 miles the vehicle is running strong and my bank got paid within two weeks. From my recent experience with shopping around I had the best service here and was out in an hour.

Br
Review №60

HIGHLY recommend LA Auto Star for your next car purchase! I give a 10 star rating😊! They patiently worked with me to get me in the car I wanted. Everyone is very pleasant. Please go check them out! Lot full of beautiful cars waiting on you 👈🏽 to go test drive.

HA
Review №61

Had a great, friendly experience while purchasing my first car! No pressure and very informative.

Kn
Review №62

Went in with my mind set on a certain vehicle. Called while I was headed there and it was already set for me to look at and prepared for a test drive. Johann really made the buying experience easy/simple and there was absolutely no pressure. Great experience.

al
Review №63

I had a great experience purchasing my car from LA Auto Star.

Br
Review №64

They were absolutely amazing and kind. Lets just say my credit was extremely low, and they worked incredibly hard to get me approved, and got me a nice low payment. They went above and beyond to get me into my Mazdaspeed3. Thank you so much everyone!! And we will deff be back to purchase more from yall! Deff a family business and I recommend them to everyone!

Jo
Review №65

Great place with great people, easy to work with!

Lu
Review №66

Bought my first car here. Quick and easy process. Highly recommend la auto stars. Great customer service!

Lo
Review №67

I had a fantastic experience with the staff of LA Auto Star. They were friendly and definitely not pushy. They worked with me to meet my need and made buying a car painless. I would recommend them to my family and friends! I love my new ride!!! Thanks guys!

Wo
Review №68

A great experience.... Johann Urmeneta was the man!No hard core the world is coming to an end high pressure sales pitches. Easy going discussion; questions and objections answered with honesty and ease. Allowed a very liberal test drive policy. Auto purchased (2018 Subaru Crosstrek) was immaculate. Im happy... the Mrs. was happy.

Tr
Review №69

Just picked up a 2018 Subaru WRX in really good condition from LA auto star! Fair pricing on their vehicle! Very responsive to text and phone calls! They will work around your schedule to get you in and out! I was on a time crunch drove 2 hours to get the car! Johann even met with me so I could test drive it an hour before they opened! He had all the paper work ready the day before! Only took an hour to test drive and sign the paper work and I was on my way!

Le
Review №70

Bought my kia soul and I absolutely love it! Everyone was super nice and accommodating to make the buying experience less of a hassle.

Ka
Review №71

Best car buying experience ever! No high pressure tactics or game-playing. They sincerely seemed to be more concerned with me getting the car that was right for me than with what would make them the most profit. They were very flexible with finding me the best financing that would work, too.

Ph
Review №72

Really cant say enough great things about this dealer. My wife and I had a limited time to get our son to a school performance, and Gilbert was absolutely comitted to getting everything squared away in order for us to make it on time.As far as the vehicle: when people ask, theyre in disbelief when I say the Jeep is 8 years old. Chrysler doesnt change the style/look of the Wranglers like other makes and models, and from bumper to bumper, inside and underneath, to the engine bay - it is the textbook definition of absolutely excellent condition. It being a vehicle that has/will see a little off road action, I took it upon myself to change all the fluids so I can have my preferred brands in there, and also to see what the current fluids look like. From the crank case oil, transfer case, transmission, to the front and rear differentials - the fluids were prestine. I even changed the plugs and wires and used a bore scope to take a peak at the cylinders while I was at it. Totally impressed about everything I saw.All in all - service was absolutely great and I got a fantastic vehicle at a very fair price. I would recommend LA Autostar every day of the week, and twice on Sunday!

Ra
Review №73

The LA Auto Star Team delivered! I had driven by their establishment numerous times always spotting an Orange Jeep Wrangler. A true eye catcher! I finally went in and checked it out. PERFECT! After some friendly haggling, we went through a smooth, literally flawless financing process. The vehicle, like the rest of their inventory, was clean inside an out. Impressive to say the least! My experience there was absolutely noteworthy. Getting up there in the years, I decided to get something I always wanted. One gorgeous vehicle driven by an extremely satisfied owner! Thank you!

Da
Review №74

Bought a great car at a good price from LA Auto Star. Very clean car. Great service. I would recommend this place to anyone looking for a vehicle.

Ci
Review №75

My husband and I went to sell our vehicle. They appraised the car and gave us the best price for our vehicle within this area. It was as simple as it could be. Owners are wonderful and make you feel at home. Would highly recommend them if you need to sell or purchase a vehicle.😀

Ca
Review №76

My husband and I just bought a SUV and Im pleased with who we went through! Im not a fan of any dealerships because I know their purpose is to sell, sell, and sell. However, I did not get that feeling at LA Auto Star. My husband went looking for a truck to replace his former car from an accident. He was ready to buy, but wanted my opinion of the truck as well, so he had already text them I wanted to test drive before arriving. As soon as we walked in we walked right back out to drive. When we got back, Johann asked how it drove and left it at that. I was already sold from the drive, but it was nice not to be pressured into buying. They know the worth of their vehicles and dont push the customers. They were friendly, quick, and easy going. If we ever need a vehicle on the fly again I know who to trust, and I know I wont be pressured.

La
Review №77

This was by far, the best car buying experience Ive ever had. Vitali, Marina and Johann were awesome!

Jo
Review №78

Very friendly staff. Quality cars. Immediately willing to work with you to get a vehicle sold, but not pushy. The car-buying experience I’ve had.

KA
Review №79

BEWARE. Long story short. Purchased a vehicle check in hand before they even fully opened and they were expedient in paperwork etc. I was done in 30 minutes. Dropped off my rental and they actually picked me up and brought me back to the dealer. Beautiful car in great condition for the year. Two hours later it died. I called and they sent out a tow out of their pocket. Mind you i signed a no warranty agreement. They still fixed it and gave me partial money for a rental while it was in the shop.Fast forward two weeks. Valve cover gaskets peeing out oil $200. Fastforward another week radiator blows it top seam on the highway $600. FASTFORWARD ANOTHER WEEK AND THE INSTRUMENT CLUSTER COMPLETELY GOES OUT. BEWARE OF THIS DEALER. FOR YOUR SAKE. NOT MINE.

Ch
Review №80

Staff was friendly and attentive, the price was fair, and they were able to finance it at a lower rate than my bank. Would definitely buy another car here.

Sh
Review №81

I enjoyed their laid back and relaxed atmosphere. Did not pressure me to buy a car and were very helpful and friendly.

St
Review №82

I must’ve been one of the unlucky ones as they even brag about their reputation in person. Engine blew in under 100 miles off the lot (past the 1 mo warranty since I barely drove due to COVID; my fault). They did help with finding a mechanic that saved me a little money. Don’t talk to the owner, talk to the lady. Owner just kept saying I should be grateful it could’ve been worse if it wasn’t for them (huh?). Still set me back an extra $3k. Big oof...buying certified next time these lottery lots are not worth the risk. Good luck“At our cost” says this guy - I paid for every tow and repair they “helped me with” only for it to be something else. Wish I could make it 0 stars now

Ch
Review №83

Absolutely the best experience buying a vehicle! Being prior military, buying a car has been extremely challenging in the past but the way LA Auto Star did all the research to find exactly what I was looking for took all the stress off of me. In less than 2 weeks I went from looking for my specific vehicle to driving It home. Thanks for everything!

Au
Review №84

Wonderful people made sure the car was clean and they paid attention to detail. Overall Johann is a great guy if you want a used car that’s great and runs beautifully then LA Auto Star is the way to go!

St
Review №85

Excellent experience. No pressure sales. It is evident that there is pride in the quality of vehicles for sale. Very pleased with our purchase and the laughs we enjoyed mostly at my expense getting the deal closed. Everyone chipped in to get us ringing the bell and out the door. God Bless everyone at LA.

Ta
Review №86

Drove 4 hours to look at a handful of their cars. Over the phone via text message, they stayed in contact with me after hours happy to answer any and all questions. Once I get to the dealership there was no pressure to sign or buy, I actually didnt even buy the car I ended up going to look at because I found something better. Gilbert has awesome! Would buy from again. Ive put 5k miles in a little under a month on the sports car I bought from them, no issues whatsoever.

Co
Review №87

Johann took great care of me! I told him what I wanted, we made the appointment, I came in and test drove and the rest was history! Come see them!!

St
Review №88

My husband was searching for what we call a classic truck for about a year and saw an affordable one on their website. After making an appointment we traveled 5 hrs from another state to see it. Everyone was so friendly and helpful on guiding us with the steps needed to register it in our state. We are very satisfied with our transaction and recommend L A Auto Star if you are looking for a used vehicle.

St
Review №89

Great car and great service. We never felt rushed or pressured and ended up with a terrific car in our budget. Thank you Majid and staff! Our daughter loves her new car!

Ro
Review №90

I highly recommend anyone who is looking to buy a car to give these guys a chance. I recently purchased a new car from here and I was extremely impressed with the service. It’s not something I find very often at a dealership but this place was a pleasant surprise. No hassles with great prices and the entire staff were very friendly and helpful. They made buying a car an actual fun experience.

S.
Review №91

I’m blessed to have found this car lot. It was a hard choice to buy a car after 14 years but they made it easy.

Br
Review №92

My wife and I had a great experience purchasing a vehicle with the help of Gilbert. As I live in North Carolina, most of the process was done over text and email and I dont think Gilbert couldve made it any easier. I was able to hold the car while I sold a vehicle for the down payment, and Gilbert had me approved for an excellent rate in less than a day. My wife and I both appreciated his honesty and straight forward attitude. Extremely happy with my purchase from him and I wouldnt hesitate to send friends or family there.

Fe
Review №93

My experience at LA Auto Star was spectacular. I would highly recommend anyone buying a car to consider them. They are very professional and treat their customers with respect and honesty. They have the right cars to suit and satisfy ones needs, as they are experts in what they do. They will go the extra mile for you to be satisfied. Thank you LA Auto Star!

Ed
Review №94

Just bought a family vehicle and was extremely pleased with ease of service, friendly staff and great selection. Communication was very dilgent (even responded back at off hours and made special accommodations to aid in closing process). Can’t go wrong with LA!

Mo
Review №95

Purchased a 2006 car for a reasonable agreed upon price. Owner was very polite and a pleasure to negotiate with. Business is very clean and get a real home feeling. Encourage all shoppers looking for a dependable vehicle, family or fun, to stop in and ask for Gilbert. He will make you a deal on a vehicle for you with honesty.

Mi
Review №96

I love La auto star!!!! Their service is excellent and they are all friendly and professional. I have gotten all of my vehicles from them and will continue to in the future. If you’re looking for a place to buy a used car......this is where you should come.

Ju
Review №97

Vitali was very helpful and offered me the best deal on my trade in. Regardless of whether I was buying a vehicle or not, selling my vehicle was very simple and easy. It was a pleasant experience. I highly recommend LA Auto Star for any potential selling or buying in your near future.

Ma
Review №98

Great place to do business with. I needed help acquiring my title, they went out of there way to get me information that the DMV in 2 different states couldnt give me. Got the title to my truck and traded it in. Friendly staff, will probably get my next vehicle from them as well! They also helped me get better insurance for less.

Al
Review №99

Just recently purchased my dream car LA Atuo star. Johann and everyone there was so easy to work with! I applied online, scheduled an appointment, and was in and out of there with keys in hand within the hour! Great place to get your dream car!

Al
Review №100

Had a great experience with LA Auto Star, Inc! I worked with Gilbert who was honest, straight forward and gave my wife and I a great deal. We drove all the way from Richmond to look at the 2008 CRV they had in stock. We were looking to replace a vehicle lost due to an accident. Gilbert made the trip worth our time. He worked out a fair price for the vehicle and provided great customer service. Hard things to come by a lot of times when dealing with dealerships but LA Auto Star, Inc & Gilbert exceeded our expectations. I want to say he treated us special but honestly I feel like Gilbert treats all his customers this way because that is who he is and my wife and I were blessed to have the experience. If you are in the market for a used vehicle I highly recommend you check out LA Auto Star, Inc and what they have to offer.

Information
59 Photos
100 Comments
4.7 Rating
  • Address:1766 Virginia Beach Blvd, Virginia Beach, VA 23454, United States
  • Site:https://laautostar.com/
  • Phone:+1 757-333-4232
Categories
  • Auto broker
  • Used car dealer
  • Car dealer
  • Used truck dealer
  • Wholesaler
Working hours
  • Monday:11AM–5PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Offerings
  • Buys used goods:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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