DO NOT I repeat do not use this location!!! I scheduled a repair on a Monday and they rescheduled and did not come and I called them and didn’t call back. I called back on Tuesday and said they didn’t see my name on a appt booking and said they were going to call back. So I called back and no one picked up the phone. Please save your money and time and don’t waste it here. Just so unprofessional.

Very quick & friendly service. I highly recommend American Auto Glass .

Wish I would of known Budget Auto Glass sent its business to American Auto Glass never would have done business with them. I was quoted a price of 190.00 on the phone. When install was complete was told I owed 249.67.The windshield was 131.76 and was charged 110.00 for 2.3 hrs. of labor. The install was done in less than an hour. Will be filing a complaint with BBB. Wish I would of known how many names they do business under, none of them have a good reputation. Need to check all American Auto Glass to see how bad they really are.

I called to get a price to replace the broken windshield. Whomever answered and promised me that they can order it and it will be delivered in 4 days and they will call me to set the appointment to have it installed. They never called and when I called to check they said that they need to look it up and call me back shortly. But they never did and when I called again their phone was not answering and the mailbox was full. Beware.

Very well trained, quick n simple. Great low price! Thank you!Update: Though I am happy with the results, my payment did go through to this service same day windshield was fixed, but already tried getting charged twice. They tried to tell me before that my payment didnt go through, but it did and I never got any refunds back. Im not okay with giving another set of money if I didnt get the previous money back. Please stop charging me, I have already paid.Update #2: I have been attempted to get charged for the 5th or 6th time already. Im losing my respect for this company. Just get me off your systems.

I did not go to their shop but the technician came to my car. No charge by the way. Its a 1989 EF9 but the windshield was out cleaning process and sealing in less than an hour. No rush just that experience coming into play.

This was the 3rd or 4th place I called to repair my window. They came to me, which was great! The technician was awesome and friendly and did a great job! Highly recommend if you need a busted window replaced.

Phone number out of service, website said unsafe to go to site

I had a terrible crack in my windshield and they had it fixed in 30 minutes, plus they come to you!! The price was very competitive!! I definitely recommend this place.

They replaced the windshield on my sons Ford F-150 and they did a great job. The stickers and rear view mirror were replaced perfectly. Thanks so much!

Quick efficient service. Tech wore his mask and we practiced social distancing. Job well done, so far Im pleased

If you use this company pay with A credit card in case you have any problems, because they will not call you back to fix anything. So glad I paid with A credit card charge back is pending. I bet if he wants his money he will call me back now

I would definitely recommend American Auto Glass to anyone who requires windshield repair/replacement. Their Tech Martin Migdalski was very professional, on time, positive attitude and took pride in his work. I couldnt tell the difference between my factory windshield and the replaced one, and he left no mess behind. I am a very satisfied customer and I will be sure to let my family and friends know about the great service American Auto Glass provides.

Absolutely amazing service! I was able to schedule an appointment for two vehicle window replacements for the morning the following day. The technician had both windows replaced and all tape residue cleaned in just about an hour. Following the initial appointments I was able to schedule a windshield replacement for later that afternoon. The windshield was replaced in less than an hour. Quick, efficient and fantastic work! I highly recommend using American Auto Glass for any of your vehicles, I definitely plan on returning for any glass replacement/repairs in the future.

Curtis the owner has issues with non English speaking people. Im not sure Id ever do business with him.

Excellent customer service and the lowest price in the area! 10/10 would recommend. I hope I dont have a broken windshield again any time soon, but if I do, they will have a loyal customer. Thanks so much!

Was a great place friendly staff and helpful got me in in and out faster than what they gave an estimate time for and one great price recommended place to anybody

The gentleman that came to replace our windshield was very friendly, quick, and efficient. I would definitely recommend your company to anyone for their car! Great price also!

America auto glass was a great experience did everything they said they were going to do and they did exactly what I asked. The guy I talked to on the phone that place me order was very helpful. The tech that came out to my house was very knowledgeable and was fast and did excellent work. I will tell everyone to use American Auto Glass. 2/1/19

They were really eager to replace my windshield, but absolutely not eager to take care of me due to a loud wind noise after install, and the EyeSight on my car not working after install. Do not choose this company. They are very responsive until they get your money, then radio silence.I chose them over Safelite because they told me I wouldnt have to recalibrate the EyeSight after installation (Safelite said I would). The owner, Curtis assured me that I would be fine without the calibration. We waited 24 hours after installation, and the first time we drove the car, there was a loud noise from an improper seal. To make matters worse, the major safety feature of my car also wont work after the new windshield was replaced, and needs to be recalibrated. They only responded to the warranty department of my insurance (not to my calls and texts). Now, they quit responding when Im trying to work with them to have it re-sealed and calibrated. TERRIBLE customer service. This place is run by hacks.

They replaced a completely shattered rear window the same day and came to me for free. There was a little miscommunication and they bought the wrong glass the first time, but the guy just went back and got the right one. It took him less than 30 minutes to replace my windshield. It looks and works like it did before this happened. Price was very reasonable too.

I’m reading five star reviews and thinking that there must have been a change in management, because we’ve been waiting weeks for a refund.We had a couple of cracks in our windshield and went to have it fixed. It was perfect until it rained. We took it back and it’s gotten worse.We’ve been promised a refund, but it’s been over a month and we can’t get a hold of anyone on the phone, and it seems they close earlier than listed on google.Not worth it. Job quality sucks, customer service is sub par, and people are rude. Avoid at all costs. And should you choose to use them, may the odds be ever in your favor.

I called to schedule a front windshield replacement and was given a quote. They came out and after the job was finished, the guy said I owed more than the price I was quoted! A couple of days later, both side of molding flew off while driving. Took my car to Safelight, they told me the windshield was not installed properly. Dont waste your time or money!

I’m not even the kind of person to leave a review for bad service but this place takes the cake. Wish I could give 0 stars, very rude and not super helpful. DO NOT COME TO THIS PLACE! TAKE YOUR MONEY ELSEWHERE!

Called the company for a quote yesterday and was pleased with the pricing so scheduled an appointment for them to replace the windshield the next day. They came to my resident prompt and on time. The glass technicians were friendly and helpful. They got everything done in under an hour. I highly recommend them to anybody and everybody within hampton roads. Will be doing further business in the future

Real easy to work with, very professional.

American Auto Glass were awesome. I broke my neighbors little rear mini van window Saturday morning and they got the window and replaced by Monday a little after noon. They told me they would have come Saturday if they had the part in stock. Price was reasonable and great customer service.

I had been searching for an affordable glass company due to my glass breaking in different areas. I called this company at about 12pm and they were here to fix my window by 3pm. It took them about 30 min and they were done the work looks beautiful and they were about $60 cheaper than most companies I got quotes from. Very satisfied customer will recommend and come to them for any of my glass need!

Very bad customer service and all we are trying to do is get our money back from them for NOT doing our windshield. And now we have to get our lawyer involved and make this a legal matter when all we are asking for is the 177.38 back that they received by mistake and when you call to talk to the manager he gets very loud and rude with you, so if I where you take your business elsewhere don’t waste your time or money with this dysfunctional company.

PLEASE BE AWARE OF THIS COMPANY. They made a duplicate charge on our account A WEEK AFTER THE SERVICE WAS PERFORMED without our permission. When we confronted them about the issue they acknowledged that they made a mistake and told us they would refund us. We have called several times for the refund and they keep telling us they will call us back to issue the refund but they never do. They seem totally unapologetic for over charging us and have no priority to make this right.

Great customer service. Even gave me a ride to work after I dropped my car off! Windshield looks good, doesnt seem to have any sealing issues.

Thank you for the fast and professional service on my Mercedes Benz S550.

I could I would give this place zero stars.NEVER go to this glass shop, the owner assaulted me and is extremely rude . They kept my truck in the garage and told me to leave through the front after they told me I was kicked out of the shop. And I tried to get my truck in the back and leave the owner pushed me and tried to fight me

Highly recommend them...Best price for windshield replacement. Schefuled service by phone. They came out to the house on time. Technician called ahead before arriving and installed the windshield.

Our company has used this company several times. Always happy with their work. We have used them on personal cars as well.Highly recommend to Family, Friends, and neighbors!

Great service! Prompt attention when contact was made.

I called around looking for the best price on a windshield .this please gave the best price, they couldnt do same day services but I got in first thing in the morning. Came in the time they said he would, kept me informed and was very respectfully .also the whole thing toke maybe 45 min 😎.

Quick service and fair price.

These guys did a great job! I have had several windshields replaced by several companies.They were the best by far. Very professional,courteous,and understand customer service.

Had a windshield installed on my 2004 Lexus IS300 on Monday, paid $170 for it to be done. Thought I was getting a good deal. Drove straight home, parked it Monday, while taking the 24 hour tape off on Tuesday I noticed that the gasket was not set properly. Called Tuesday afternoon to give them a chance to fix it, guy that answered the phone was nice made the appointment for Wednesday morning to be fixed. So I arrive at my appointment and instead of fixing the issue the guy caulked the windshield gasket. I drove to the vb store thinking a manager would be available, nope...neither their norfolk or vb stores have office ppl or managers available. I call the number, the guy says he will call me back in 10mins well that was at 855am, its now 12:18pm and he still has not called back. I have called numerous times and he does not answer! I dont want them working on my car ever again. They half a$#ed the job the first and second time! Guess we are now headed to small claims court.

Guy was quick and did a great job.

Was referred to another of its sister store. It is actually Budget Auto Glass. The shop was closed when I showed up at the appointment time. I called and was told the guy would be there in 25 min. I waited there for 25 min and didnt see the guy. Since he missed two times, I left. What a wasting time!

Fair priced and i guess you get what you pay for. Not to mention the customer service was bad from the beginning to the end. From the answering of the phone call to the install rude and unfriendly.

I worked with this company two times in the past, excellent service from the gentleman. I called to get service yesterday and the gentle who came yesterday was rude, aggressive and disrespectful. He burst opened my office door, intimated my office staff with his loud and verbal aggressive behavior. Will never use them again.

I was rejected from my state safety inspection because of cracks in my windshield. I called American Auto Glass and they said I could come in anytime the same day. I went right there and they immediately got my car in their garage and began getting the new windshield in. I also called Safelite before them and I had to make an appointment one week out. Safelite also gave me a quote for $334. American Auto Glass quoted me at only $180 installed. They were remodeling their office so I understood the lack of entertainment in their waiting area. Regardless, they put my new windshield in within an hour or me calling, they were all extremely friendly, and I only paid about half the price as opposed to Safelite. Also, they cleaned out the interior of my car when they were done! I highly recommend American Auto Glass for any auto window repair you need.

Great price, very quick and efficient quote, scheduling,and installation. Highly recommended!

4th time using this company today for our vans at work. I found them while shopping price, because our insurance only covers damaged glass from an accident and then there is a $250 deductible. So, far they have made me look good. Only had to go to shop once for install.

This is the 3rd time Ive use them and I was very pleased with the services and out come

Came to my work to fix damage done by a rock, quick, friendly, and fixed the problem. Soon itll be time to get the whole windshield replaced, its old a full of scratches and pits, Ill be calling them to get it replaced.

Called to make an appointment for 11 and they called me to say someone cancelled and they can take me earlier! The service was so quick and everyone was so nice and friendly!

Quick response,excellent quality and a great price !In Chesapeake Va.

American Auto Glass came out and replaced my windshield back in December. Two weeks later I took my car through the car wash and water started leaking through my windshieild. They came out to fix it and then noticed a crack in the windshield coming from the bottom passenger side, below the dashboard. Because of the where the crack was located, it was a manufacture issue. Called them back in the beginning of Feb and they said they would come out to replace it and no one ever showed up. Called back two more times, when I could actually get someone on the phone, and no one ever showed up to fix the windshield. They have left me with a crack windshield that I will have to now have replaced because they dont stand behind their work. Called Doug on the 19th of March and he was rude and acted like he could care less. Do not use these people!!!!!!

I have been dealing with American Auto Glass for years. We have had good products and great service.

On time, fast, and friendly