I appreciate all the COVID sensitive measures that have been put in place here. Marjorie and the staff were super helpful, communicative and pleasant during my visit. Although I was here for one-time basic scheduled maintenance on my Lexus, the customer service and punctuality looks like they’ve turned me into a returning customer for additional maintenance in the future.

I recently had my car serviced at Toyota of Waldorf. My entire experience was excellent and top notch! I dropped my car off at the designated time for my 45,000 mile maintenance. My car was serviced and I was given recommended services to keep my car running smoothly. My technician advisor was Brian Holdaway. He was very thorough, pleasant, and kept me up-to-date on my car being serviced that day. The service was pretty quick and the pricing was reasonable. I like how they send you the invoice via text/email and you can even pay online, which is convenient. I’ll definitely be a repeat customer!

The workers were friendly and fast. They kept me up to date as to what was going on with my vehicle while I waited. Made suggestions on things my vehicle needed but checked with me first before doing the job. Thanks.

The sales representative, general manager were so kind to me. Even the finance lady was good to me which I walked away with a lower interest rate.I was so well pleased withe my entire buying experience.

My experience at Waldorf Toyota was awesome. The service center opens at 7am so I got there at 6:50am to avoid a huge line. They said it was going to take about an hour so I asked if the their shuttle service could took me back home; and they happily did. Robert (Rob) was my driver; great conversationalist.The over all service was great but the best part was my service representative Marjorie! Marjorie remembered me from my last visit and always makes me feel welcomed and takes great care of me. Her kindness and professionalism is greatly appreciated. And to top it all off; my service was done in record timing. I got there right at 7am, Rob (the shuttle driver got me back home at 7:30, and Marjorie sent me a Service completed text at 8:33am. I couldnt ask for a better experience. Thanks again Marjorie, Rob, and Waldorf Toyota!

Ben, my service agent, was kind, courteous, and helpful. After they examined the vehicle Ben called me and explained everything in terms I could understand. He worked with me to determine which repairs I needed to complete immediatelyand which ones we could address at my next service appointment. I appreciate that when I picked up my vehicle, Ben took the keys and pulled my vehicle upfront. He waited for me to transfer my packages to my truck and made sure I was settled in before closing the door. I was so happy to see the truck had been washed and the interior had been vacuumed. Now Im ready to put my vehicle on the road for a road trip. I will definitely ask for Ben.

Kevin Simpson, Dustin, Sarron Anderson, Allen and Richard were amazing in my car buying experience. I recommend anyone who is looking to buy a reliable vehicle to purchase through Waldorf Toyota. The staff is AWESOME!!

Excellent experience start to finish. Entire staff were great. Worked directly with Seneca, great man to work with, took care of my needs start to finish. It was refreshing to work with someone that truly understood what I wanted and worked extra hard to find the exact truck I wanted. He saw the truck I wanted and even contacted me as it was being delivered. Thanks again to the entire team at Waldorf Toyota and especially Seneca for a relaxing and easy process.

Marjorie was our service advisor and she did a great job keeping me in the loop while my car’s brakes were being repaired. She explained everything the technician had found that needed to be fixed and got follow-up info when requested. There were other things which needed to be repaired as well but availability of parts was delayed. Marjorie assured me that she will alert me when the parts come in so I don’t need to keep calling the dealership. I also like that I was given Marjorie’s direct line to ease communication.

I called to get help for extended warranty. I called and they send me to Mandy agents . Finally Sweet voice of Brittany Wagner came on line I told her what I am trying to get, in 5 minutes this young lady did it she got my payment on the phone sent me the application to sign . It was done. I wish more people like her will be around for us old people who know very little about the computers. In short, she was great . Thank you .

I bought my car with Seneca and I have to say that he was great. No issues and any questions he was always available to answer them, even if with another department he is there to help. I highly recommend Seneca to help you with your car buying experience!

OMMMGGGGG The best experience EVER everyone was SUPER nice! I had the pleasure of working with Sarron he was the best! I live in Atlanta so my car had to be shipped to me after everything was signed and done I got my car 2 days later!!!!! I HIGHLY Recommend Waldorf Toyota to ANY and EVERYONE who is in the market for a car they are GREAT!!!!!!!

I just recently purchased me another vehicle from Waldorf Toyota, this time i got my Toyota Highlander. Im so happy with purchase. My sales representative Mr. Raymond was great working with him. I told him what I wanted, he found it, got it and had it shipped, most of all what I appreciate is him not trying to convince me to get something else just because it wasn’t available at that time. It was definitely a pleasure to work with him then and as well as him checking up on my experience after me picking up my vehicle. If you looking to purchase vehicle from Toyota in Waldorf, he is a great person to work with.

Excellent customer service! Comfortable atmosphere, full of professionals that make you feel like a part of the team! This is the first time that I have actually enjoyed the car buying experience! Thanks all at Waldorf Toyota especially, James, Bryan & Anthony!

Great experience with the staff and service.Local mechanics was suggested for my service for better pricing, however this was not the case.. the local mechanics wanted more money and couldnt perform the required service for my vehicle on the same day.I have been won over by this establishment. They had my vehicle in and out within an hour with no complications and under $100 to $400 less than the local mechanics wanted to charge.I will return to this establishment for all of my services from now on.

My dad went to get his oil change in his brand new Toyota Tacoma when he picked up his car my mom noticed a gap on the bumper 2 finger widths on one side and just 1 finger widths on the other side no dents just a gap. she talked to the intake person about, to which intake said I checked the truck in myself and it wasnt like that, she called a manager over and the manager called the mechanic who said ALL 2021 Toyota Tacoma and tundras are like that. Excuse me but how, if it wasnt there before and the intake person said they didnt see it when it was brought in clearly theres some lying going on. Please be cautious of the mechanics in the service department, please also note that everyone else was polite but the fact that my dad had to drive off the lot like this is inexcusable.

Brian was very knowledgeable and helpful with explaining what was wrong with my vehicle. He called and guided me through the process and decision making every step of the way. Definitely coming back when I need more work done and to Toyota of Waldorf with all of my automotive needs. Thanks again Brian!

This was my first visit to Waldorf Toyota service department, and it was a good one. Marjorie, the service advisor was friendly and efficient. My truck was ready practically to the minute of when it was promised. It was raining that day and Marjorie volunteered to retrieve my truck and drive it to me at the service area. Great job.

Easy to make a appointment and they took my car as soon as I arrived and it was ready ahead of time

Great service- mind blowing experience for me. Thank you Sarron (manager) and James (salesman)! I did not have the Stereotypical car-salesman experience, at all. I didnt feel overly pressured or intimidated. Both of these guys kept their word with me on whatever agreements were made. I listen very carefully to what they explained to see if it lined up with my research. It did! They kept in touch with me offering very helpful advice to see me through the process. They were honest and very upfront even with what I didnt find favorable ( and that was just my own personal concerns). Though they were complete strangers to me, I would sincerely recommend their service to my closest friends! Thanks

Great service. Quick in & out. Tammy is the BEST!

I purchased my car from Waldorf Toyota in 2020 and had an exceptional experience all around. My car was recently serviced and I had the pleasure of working with Marjorie Fortin. She was awesome, kind, and knowledgeable. I asked the same questions over and over to clearly understand what I was paying for and she was very patient each time she provided explanations. If I go back to Waldorf Toyota in the future I will make sure I deal with Marjorie. Keep up the good work!

A good clean facility and staff was helpful. A lil pricey for what essentially is a basic Toyota oil change and tire rotation but I feel they do a good job. FYI, I took one of my other cars to one of those big chain oil change places that will remain nameless and they left my oil cap off. So Im leery to use them.

I highly recommend Waldorf Toyota. I worked with Steve and he was amazing! He was extremely knowledgeable and listened to my exact needs. I was able to find the car that worked for me and my family in record time!

Easy, quick, responsiveTook truck in for tires and routine maintenanceTurned out to be little bit extra, service manager kept me in the loop. Knocked off a few bucks; took more than a day (1.5 to get parts I needed)to have parts delivered.

The service was good but I was concerned when all checks were checked on the paper for my car but a light was not replaced. Once I called, my bulb was replaced. So make sure things are done everywhere you go!

Car inventory around the nation is low, but I got the exact car I wanted at a reasonable price. Excellent service. I highly recommend you get pre-approved for financing to give yourself some leverage in this sellers market.

Derek Adams greeted us with a friendly hello as soon as we arrived at the dealership. We were not planning on purchasing a vehicle that day, just browsing. Derek showed us a Highlander based on what i was interested in. We test drove a Limited and fell in love. We really wanted a specific color in the Limited edition and Derek and his sales manager Reggie jumped through hoops to find us the exact vehicle at another dealership. They worked with us on value of my trade in. Derek was very persistent in trying to get me exactly what I wanted and a good deal so I couldn’t walk away. He really earned that sale. His friendly and respectful personality really made the deal that much better! Even Lovely and Demi were awesome with the options and financing as well! Would definitely recommend!

Had a great experience purchasing my new 2021C-HR night shade edition. Everyone there was great they really rolled out the red carpet and made this the best car purchasing experience I ever had. My sales rep Seneca Harris was excellent, very knowledgeable and showed me other vehicles to consider for my new family car. I’m definitely going to recommend friends and family to visit Waldorf Toyota for their next new car purchase.Thank you to James Herbert sales manager you have a great sales team.See you soon!!!Derrick Edwards

Seneca was my sales agent and he was awesome! He really went above and beyond to ensure that I was happy with my purchase. And when I didn’t like a car that much, he found one at another dealership that had everything I wanted, and had it sent to Waldorf for me. Overall, I would highly recommend buying a car from them!

Waldorf Toyota is fantastic!!! So pleased with the quality of work, professionalism of the staff and how expeditious they’re at getting the work done. I was helped by Tammy Kuntz, she genuinely cares about you and ensures that the concerns you have about your vehicle are addressed and she keeps you informed every step of the way!!!! Best service I have ever had. My 1998 Toyota 4Runner is still running strong thanks to them!!!!

I had a genuinely great experience with Waldorf Toyota.From the beginning, when Remy reached out to me based upon my internet inquiry, to Matt the Sales Consultant, to Tye in Customer Relations, to James the Sales Manager, and finally, to Brittany the Finance Manager. All of these employees were professional and friendly.All of my questions and concerns were addressed promptly and with courtesy. I sensed and felt no high-pressure tactics from any of them. We agreed on a price for my trade-in that I felt was fair and honest. The price I paid for the new Tacoma was much better then any other dealer that I had previously contacted.From beginning to end, my truck buying experience was above and beyond my expectations. Thank you Remy, Matt, Tye, James, and Brittany!!

Good service and I was happy I found a coupon for my bill. Outside of the wait after having an appointment, my overall experience was fine. I would definitely return in the future.

In 2009 I purchased a Toyota Camry from Waldorf Toyota and had such a great experience so I decided that I would return to purchase my next vehicle... On August 12th, I pulled up and was greeted by the salesman Steven... He was nothing short of EXCELLENT! I so appreciated all of the attention and patience that he blessed me with. THANK YOU STEVEN! YOU ROCK!! STAY MOTIVATED & GREAT AS YOU ARE!

Looking for a vehicle for my son. Found it at waldorf for an Amazing price with low mileage. Everything was done electronically and all I needed to do was pick it up. Surprised with the rims and tires it had on it as well! Thanks John Cooper for making it fast and easy!

Tammy K in the service department was outstanding, helpful and prompt.

Professional and kind staff. I moved to the area a year ago and used them to service and inspect my car and everyone was great. I returned for servicing and I was again pleased. Heather treated me like a queen and the driver that gave me a ride was awesome. Sorry I dont remember the gentlemans name.

Always a pleasure. Tammy is always my consultant. She always so sweet and her communication skills are top notch

Great service. Friendly, responsive, and timely. However, quoted price for recommended repair was more than double the price I received from 2 repair shops.

Dan, I want you to know how much I appreciate the excellent service you provided on Monday when I took my car for maintenance, your professionalism and ready smile made my 90 minutes wake better than I expected. Keep up the good work!

Tech did a good job and it’s running great. My advisor kept me updated throughout, and it was ready when she said it would be. Much better service and speed than my usual service ctr.

I have been a customer of Waldorf Toyota since 1995 and have always experienced courteous service.This time, my experience at Waldorf Toyota exceeded what I already knew about Waldorf Toyota. They must be under New Management. An employee came into the waiting room and greeted us, wishing us well and insuring that our wait period would be as short as possible, and wishing us a good rest of the day.Then the Service Dept. spoke with us about the work we reqested. Through it all, our experience was wonderful and very pleasant. We were handled with care and exceptional kindness.My prayer is that Waldorf Toyota treat their employees as well as their employees treat their customers.

Wow!! I normally do not write customer service reviews for good or bad service. But this time I had to write this review for the sales manager at Waldorf Toyota. I was recently provided service from Sarron Anderson, Sales Manager at Waldorf Totoya on Crain Highway. His services exceeded my expectations. He was very patient, giving me time to mentally weigh out my pros/cons on the vehicle I wanted. He was not pushy and did not hover like some salesman. When I needed him was there to answer all of my many questions (very knowledgeable), accommodating, flexible, and attentive to all my needs even after the sale, and displayed a very easing humorous demeanor. Very good sense of humor. I never thought that I would write a review such as this for a car dealer. I just wanted to make sure that he and other customers that might read this review that he is the man to see when visiting Waldorf Toyota. He will definitely be my first stop for the next vehicle I buy.

I just bought a Black Toyota Corolla 2021 with the help of Alan Levy and I couldnt be more pleased. This car is extremely convenient for commuting far distances, it drives smooth and its great on gas. Originally, the car was not at that location because it was sold out, but Alan made a way to have one brought in for me by the next day. This is the best dealership I have been to. I highly recommend it!

Heather Mitchell is an excellent customer service representative. I would definitely continue using her going forward and I will recommend her to the rest of Waldorf Toyota customers. She’s is exceptional.

Waldorf Toyota is very accommodating. I had to change my appointment time within the same day. No problem and no complaints. Tammy K. was excellent in demeanor and expertise. The techs did a timely job even though backed up in work. GREAT JOB WALDORF TOYOTA. Keep it up please! We consumers don’t get this satisfaction everyday. But, try to keep prices down!

I brought my car in to be serviced and it wasn’t so I filed a complaint. The manager called me back and talked me into getting my car serviced properly during the week. I did and used the convenient service where you can pay online if your gonna pick it up after hours. I did that and the shop never brought my keys out to showroom. This is the second time the customer service here with this service station has failed to perform the way they should. They do not take care of their customers. These are all controllable issues and they let me down twice. This place is horrible. I had to get someone to drive me there again in the morning before work to get my car because they couldn’t run there place properly. When I showed up the next morning they seemed purple Ed that keys were not available in the showroom or that I even payed online. Horribly run.

Waldorf Toyota has treated me like family since I found my new found love a 2002 celica GTS as my computer.

Went in just to test drive, but the car and service was amazing, I didn’t need to look anywhere else! Lenyk was so helpful and provided excellent service! I was so nervous (this was my first dealership purchase) and she made the experience amazing! Love my new Camry!

Bought my very first car from this Toyota! A 2019 Camry SE and I loved the process. John Cooper was amazing and was extremely nice and helpful the entire time. He even bought my family and I ice cream lol. I would definitely recommend this location as well as asking for John.

Heather was incredibly professional and displayed excellent customer service skills. The service was exceptionally quick as well!

Customer service is good but the price of service is outlandish!!! I came in for what I thought was a simple light indicator issue and I left $1,600 in debt!! And this was after I negotiated a discount! Whatever happened to charging the customer a fair price?

Seneca Harris found me the right car and was very helpful during the process. He listened to my needs and matched me up with the perfect car. With Seneca’s persistence, Waldorf Toyota found the car at another dealership and made the swap to attain the car. This was the 3rd car we have purchased from Waldorf Toyota in 5 years and they are the best around. I had reached out to other toyota dealers with all 3 purchases but always end up buying from Waldorf Toyota. I would purchase from here again and would absolutely ask for Seneca Harris.

Incredible service and great communication with us! Brian Holdaway took such great care of us and continually kept us in the loop about our vehicle. Thank you team!

The staff at Waldorf Toyota was office. Earnest Winston, my salesman, was able to locate the exact car I wanted when every other dealer in the state could not. The entire interaction at the dealership was A-1. We love our new vehicle, and the service that we received only made the experience even better.Thank you Waldorf Toyota. We will do all of our car shopping with this dealership from now on!!!

Quick service. Good people. Very professional. Will definitely be back.

My appointment was scheduled for 10:30 AMI arrived 10:35. I drove into service bey where I sat till 10:48 am watching service reps on phones or chatting with each other. I got Mr. Hughes attention fir a second he said someone will be with you shortly. Finally I was approached and signed in.About 10 minutes later got text indicating I should save number to contact with Marjorie. I saved the number. I sat waiting till about 1:15 pm. Then got text to report to service booth to speak to Marjorie she asked if I wanted recommended service I said NO. Return to seat waited another 25 minutes finally car ready. I paid and Marjorie directed me to where my car was in the back. All other vehicles had been pulled around by tech and paper /plastic coverings discarded . I had to remove dirty coverings from my own vehicle. Very disappointed in customer service.Sheehy Lexus, Annapolis MD is where I have always been serviced and will be in the future . 2 1/2 hrs for an oil change. And no courtesy.

There was an ease with scheduling an appointment. I did ask for my odometer to be changed so I may see the available miles remaining per gallons of gas and that was not completed. Also after the repair I had to remove the plastic protection covering and paper myself. Normally this is completed as well as have the car brought nearby to me as I saw another customer. A little disappointed as I have had my car serviced there since its purchase in 2014.

I had a great experience when dropping off my vehicle. My service person was very professional at all times and kept me abreast at all times. Top Notch Dealer!

The easiest car buying experience we’ve had! Brian was a huge help with accommodating our busy schedule and getting everything he could completed before we came into the dealership! Our first Toyota & I’m in love!

Waldorf Toyota has been helping me maintain and keep my Corolla on the road. Their service department has always been professional and helpful with scheduling upcoming service. Being located close to home is a major plus.

Marjorie Fortin and the repair technicians provided Hall-of-fame service throughout the repair of my vintage, yet oh so necessary,2003 Camry. They prioritized what repairs were necessary to ensure safety presently aswell as those that could wait short while. Then when all was done and it was time to retrieve my now safe car, Marjorie offered to send the Porter Bill to pick me up. The ride with Bill offered a little something extra. I learned a new-to-me less traveled way to get to the dealership. All together great moments in customer service.

The experience was amazing. My salesman James S. worked and walked liked crazy for me. I changed my mind so many times that he still remain positive and had a lot of patience. He listened to my wants and really didn’t even hassle me. Every time I saw something else he walked or ran to get the keys. Jason and his manager that spoke with us gave us the assurance that a deal was going to get done and it was amazing. My husband had an appointment so we left and came back as we stated. We been to many dealerships on Crain Highway but I can truly say I will never ever deal with those dealerships again. Waldorf Toyota is amazing. I just missed the fact that I didn’t get a steak on that grill lol however the grilled turkey burger and juices along with my new truck was a blessing. May God bless you all in abundance and see you in about six months for my Camry!NEC!

I am not one who tends to write reviews however the group of people at Waldorf Toyota are top notch!! First I must praise Lenyk she was kind hearted from the first phone call. She took time and patience from finding me the perfect car, to my trade in and finally financing. It was not just about closing a deal but helping ensure I was set up throughout the time I would own my car. Please forgive me for not remembering the gentleman in finance as he deserves much thanks as well! Lenyk then went out of her way to make sure I connected with the service manager Tammy as well as Kayla the customer service manager! Each of these people provide genuine service, nothing was rushed and every introduction was kind and caring. I must say amazing service from an amazing group of women! Thank you Lenyk and Waldorf Toyota!

Wonderful customer experience all around. My car was dropped off first thing in the morning and needed a lot of work. They checked in with my wife and I throughout the day to make sure they did all of the work we wanted (new brakes, oil change, new battery and new tires). Upon leaving, Heather made sure that we had a copy of our rebate in hand and was so friendly throughout the check out process. Will definitely be going back for service in the future with Heather she was outstanding.

They are the nicest friendliest most courteous dealership in the area and are very meticulous in the care of my vehicle!!

I bought I Camry through the used car department. Everybody was extremely helpful! I got a great deal, and I have already been back for an oil change. The service department was wonderful also!! I would definitely buy another car through Waldorf Toyota, I also recommend anybody else looking for a car should definitely try Waldorf Toyota.

Great service- a rewarding experience for me! I literally got the pre-owned vehicle that I needed within my financial circumstances. Thank you Sarron (manager) and James (salesman)! I did not have the negative stereotypical car-salesman experience, at all. To be honest, Im kind of surprised by that. lol No pressure or intimidation tactics perceived on my part. Both of these guys kept their word with me on whatever agreements were made. I listened very carefully to what they explained to see if it lined up with my research. They were honest and offered useful advice to see me through the process- even when some of the info is not what I wanted to hear. In the end, it all worked out. Im happy so far and would definitely recommend my friends!

Derek was a wonderful sales representative that helped us with the car buying process. All the staff were friendly and helpful and willing to work with us to get the best deal for all parties involved.

I purchased my Corolla at Waldorf Toyota in 2017 & have been going there for regular maintenance ever since. They provide excellent service & keep my car in excellent condition. The shuttle van is an added bonus. Thanks Waldorf Toyota!

Very professional and well taken care of by service manager mike Mason and mechanic Ace Moody quick and easy cashier very friendly and professional

I am extremely grateful for the experience I received at Waldorf Toyota. I just purchased a beautiful 2021 Toyota Camry. Mr. Reggie the manager and Derrick Adams the salesman went out of their way to ensure the buying process was very professional. I am lookingforward to doing more business with Waldorf Toyota. Thank you for your professionalism.

I took my Rav4 in and it was done the next day bright and early. Heather was great at communicating what parts my Rav needed and did her best to ensure I received an amazing price! Im very happy with this location!!

That service staff is the top of the line. They are very friendly, knowledgeable and always smiling. I give them 💯 stars.

I came in for myb10,000 mile maintence.. I felt important the minute I put my window down. So polite and courteous. .I scheduled my appointment, it was honored, I was in and put in less than 1 hour. I have been with the Waldorf, MD family for a number of years

I took my car in for service and had a very good experience. The staff was friendly, courteous, and had me in and out of the waiting lounge in about an hour. The waiting lounge is also very pleasant. Overall great experience!

This is our choice for service for both our Toyota Avalons. They have a courteous and helpful staff. Most importantly, I have never had to return for the same problem twice!

The customer service I received was excellent from the time I arrived to completion. I was well-informed of the time it would take for my oil change and the rotation of my tires. This was my second visit to Toyota of Waldorf and both times I received outstanding customer service. Well done!

Idris Taylor was a amazing salesman. He is very professional and very informative. The finance team was amazing as well!

Awesome service. They were done way before I expected them to be completed with my vehicle. The service is always awesome. The assistant service manager, Ms. Heather Mitchell, she was wonderful. Thanks Ms. Heather, Your a jewel, thank you. Ms. Sharon Ash, 5/21/21....

Lenyk Scott at Waldorf Toyota is awesome, go see her! We just purchased a Toyota Avalon a week ago, and are picking up a Tundra next week. This will be purchase #4 for us using Lenyk! She is so personable, and makes the car buying process easy. Go see her, you truly won’t be disappointed.

Waldorf Toyota has an amazing service team! Went in for a oil change, Heather was a big help with communicating with me throughout the whole process. She also walked me through a small mechanical error the mechanic found during the maintain visit. I don’t even own a Toyota, will definitely be visiting their service team in the future.

Great experience! Brian Langford was extremely helpful patient and accommodating. I went in and came out same day with my Toyota Corolla and i couldn’t be happier so far. Everyone was so kind and helpful as well.

Thank you Dustin and Anthony for hooking my daughter Up with her first brand new car of her own you guys are incredible And if anyone is looking for A brand new Toyota nobody will beat the price of Waldorf Toyota

Great visit overall. Customer service rep was awesome, didn’t pressure us or try to sell us on a vehicle. Super, super knowledgable guy, knew a ton about Toyota’s and the 4Runner specifically that we purchased. Other aspects such as financial and others were great, quick and didn’t waste our time. No complaints, would recommend. If you get a chance ask to work with Anthony D.

Shelby was the best salesperson weve worked with. She tried to answer every question, and wasnt pushy when we couldnt agree on a price. Wed work with her again.

Check In was quick and seamless.Services explained well enough.Waiting room was clean and comfortable enough.Expected vehicle to be washed once returned but was not.Spent 2.5 hours at the dealership for an oil change and tire rotation.

Wonderful staff, very informative and helpful. Not pushy like other dealers. Definitely the best car buying experience I have ever had. From the salesman (Eid),GM (Dustin), customer relations (Tye) to finance (Tammie) all super friendly and and welcoming. Definitely will buy my next vehicle here

I had an appointment scheduled for 10:00am on Saturday 11th for a oil change. I repeat, An appointment scheduled for 10:00 am, I asked about the wait time and I was told it should be 90 minutes. I left at 3:45 pm for a oil change. If I new it would have taken so long i could have arranged for my car to be dropped off. Never again. My time on the weekend is important to me, because I seldom get a weekend off. And this was a wasted weekend that i will not get back. So therefore i will not be coming back. Appreciate customer time with honest communication

The woman who assisted me with my service was very helpful, personable, and friendly. I had a pleasant experience.

Scheduled service was fast, and smooth. Very happy.

Since purchasing my 2018 Highlander from Waldorf Toyota I have brought it in for every service interval. I just had my 45K service and it was not as pleasurable as I’m used to. (Same with the 40K). While I have been pleased with the actual services done to my car my issues have been with the lack of professionalism by my service manager (Kelvin Hughes). He never returned a call from voice messages left him after the 40K. I saw him and passed him twice after my 45K and he said not a word! I had to get the cashier to get my color-coded printout (status of services) from him. He’d failed to give it to me at the 40K as well. Smaller issue, there was no disposable seat cover in my vehicle. Perhaps the mechanic removed it due to Covid protocols but the seat covers were in my vehicle after the 40K, still during the time of Covid.

Sarron and Eid H offered nothing but excellent customer service when I needed them to address one of my key concerns. I walked in and walked out within 20 mins without a hassle or wait. Keys were fixed and ready to go. They were both efficient and timely!

Mike Rush, my salesman was absolutely the BEST! He delivered quick, as promised and painless! Has called to make sure my car is meeting my expectations and I am happy. My finance girl, Brittany Wagner was awesome! She got my paperwork done, fast, with my unique situation. Kaitlyn, my customer relations manager was exceptional!!! She took care of all my wants and needs! Has even set up my appointments at my convenience so all I need to do is drop my car off & pick it back up. I seriously could not have asked for a better team to take care of me! I will forever be a Toyota of Waldorf customer because of them!!!! Thank you, Mike, Brittany and Kaitlyn 😊

Excellent service and done before scheduled end time.

James was very helpful. No pressure. I look forward to working with him on my next purchase.

Jeff was the best. He took time to explain everything to us. Jeff knew his stuff. Jeff is a stand up guy. Highly recommended 👌 👍

I had a great experience at this dealership. The employees were able to sit back and allow me to make my decision without feeling pressured. I left the dealership feeling great because I knew that I’d had time to consider my options without the added pressure of someone threatening to take a “deal” off of the table. This is my first time buying from this dealership and I can say that the customer service here was very refreshing.

I usually have a good experience coming up here but i did not like my last service. The person who was managing my vehicle was kind of rude and did not fix what was needed on my car and what I requested. I wanted a wheel alignment, a tire rotation, and a wheel balancer done to my car. She did provide the tire rotation or the wheel balancer to my car. Another thing that annoyed me was she was exaggerating about the problems of my vehicle. She kept suggesting I get new tires but my tires are nowhere bald or in bad shape. She kept mentioning i had a break problem and I dont i just installed new brakes on my vehicle but because it wasnt their parts it was a problem. The only thing I agreed with her on was to get a boot replacement done on my car but i will not be going through Toyota because of my recent experience i had. Integrity and customer service goes a long way. I was also annoyed because when I was called to pick up my car it wasnt ready. That really annoyed me. What kind of turned me off from coming back is that the tire rotation was added to my bill when the person servicing me suggested that I did not need that. Why add something that wasnt serviced? I think the person who serviced me name was Margery. Never again.

Seneca was absolutely amazing, he was extremely helpful and informative and stayed with us the whole time we looked at cars. I ended up driving out that day with an amazing car. If you need a salesman ask for Seneca hes great!