The guy did his best to make our experience a good one. Lack of pre-owned, typical gamestop sticker prices on pre-owned are off the mark compared to their online sales. Lack of product to display. Typical gamestop corporate fault n not the stores fault. Will always stop in to look or buy regardless. Trying to keep physical alive.

The Sales Associate At The Greenridge Location Is Extremely Helpful each Time Ive Stopped Into The Store. Hes Kind, Courteous and He Doesnt Make You feel Rushed.

They are the place for used games or if you dont want to have digital games. Besides them trying to sell you their yearly plan which does give you a $5 coupon a month. That can be good for people going there a game a month type of deal. Still better than FYE at the mall.

Customer service is great. The lady that helped my son was amazing. She carried a conversation with my 17-year-old about upcoming game releases and how pre-orders works.

Ive been on hold for over an hour now waiting for assistance with one question and yet still theres been zero response...🤨🤨🤨

Called up there to pick up a game they clearly said it was available. Went to go pick it up and no one could find it. 3 store associates talking to each other about the game and decided amongst themselves to sell me a version 3 years older at a $5 price difference. They were focused on the manager purchasing something that i guess was more important than the customer lets just say i wont be going back to that location.

Very clean store with amazing customer service!

Man what a shame!!! My daughter and I came in to look around to show me some characters she likes.I wasnt even greeted or asked if I needed help with anything. Im all about customer service. I did not purchase anything and I will not come back. I will go out of my way and go to the Grandville location.

Great service and always friendly. I live to a closer gamestop and I always go to this one since the service is better.

Ordered a Microsoft brand play and charge kit for Xbox series x for in store pick up. It was the last one they had. Went in & picked it up, got home and unwrapped the receipt from around it and it was a third party battery that sells for $5 less than the one I ordered. I double checked my order & email confirmation and this was a store screw up. Being that they only had one I tried to call them to have it held till I could come in the next morning. I was on the phone a hour waiting for them to pick up their phone. They never picked up. I had a friend in the area who actually had to stop and tell them to pick up their phone. Worst service ever!

Pretty sweet place and very helpful staff.. of one but he was handling it nicely with a small crowd.

Very quick turn around with insurance exchange!

Staff was helpful and friendly.

Very nice staff

Reserved a copy of borderlands goty xbox one online for $15. On sale right now.

This place is a rip of scam that takes advantage of kids and gives them pennies on the dollar for their products. They took advantage of my son and then wouldn’t give him his stuff back when I found out and asked to buy it back from them. Even though it was only hours later..

My autistic grandson loves gamestop.they are always so kind to him

Great Christmas dale! Nice staff!

Staff very friendly and helpful

The staff were very friendly and knowledgeable. Went out of their way to make sure we were happy. Will definitely shop there more often

As I walked in a had one employee say hello as he proceeds to walk to the back. Same time another employee was helping buy some old games. They had a lot so I shopped around. I found exactly what I wanted and waited. No other employee came out. As more people came in I decided to wait behind the customers selling back games. It took awhile but I understood with the amount of things they had brought in. More customers come in. At this point 3 transactions could have been made. Then as the two men finished I was cut in line. The ONE cashier that had been helping and saw me every time he looked up to talk to the two and he ignores me and helps the man with paper. I had been in the store a half hour and shopped for 5 mins. I was appalled. I obviously walked out and happily paid triple what I would have waiting for nothing in this store.

The place was mobbed or at least as Mom does they could let in. One clerk and the person was doing as much to help all the customers as possible.

Nice selection, great a service

Very good point system. 10 for every dollar spent!!

Great customer service here. Always friendly and helpful people working. Not to sure about the selection of product, as I am not an avid gamer.

Gaming prices are on point . return policy sucks though.

This is my usual Gamestop before Covid-19 But now the staff has a attitude and considering the circumstances of the past few months I understand but I expect to be treated with respect.

The lady working that day was super nice and helpful

Everyone is super helpful, there’s usually something good in stock.The store is pretty small so when it gets busy, it can be hard to maneuver and navigate but they have it set up as best they can to facilitate long lines.Never been where I couldn’t easily tell whether or not something was in stock or sort through clearance items.

My grandson seemed happy with the inventory!

The staff is so helpful. The same gentleman has helped my boyfriend and I several times on different occasions. He has wonderful customer service skills.

Great selection of new and used games. Most of the staff are friendly and helpful. Prices are decent.

We love this store!

I use to love going here but lately some of their staff doesnt even know what the heck theyre doing and I keep getting ripped off. And chances of them having something you want even when its In stock is super slim because they never update their database for the product they have.

Great product but not very good customer service at all.

I understand with the electronics being used they won’t be perfect, but they need to keep an eye on what’s inside them better!!! bought a ps4 and came home, there were multiple COCKroaches that crawled out of it. NO JOKE YALL. we double checked that’s where they came from. left it in a bag that was closed 100% for 7 days and there was one in the bag.just be cautious!!!

The guy I dealt with us the most unhelpful person I have ever dealt with. Didnt listen to anything I said or needed or why I was exchanging faulty equipment that was sold to me twice. Never will go back.

Sometimes you can get good deals there... But have to work on finding them, which does take time. If youve got time, then its worth it..

Their staff is so helpful and amazing. I wanted to surprise my sons with a PS4 and they kept it all on the down low, from getting it from the back to check out. My sons didnt k is until it was picked up from behind the counter when were we leaving. Amazing.

Was in here the other day, they had a sale 2 shirts for 5 dollars. I brought up two shirts to the counter, both that had multiples under this sign. The employee goes, This one is not part of that sale. I point out theres also another two under that sign, and he tells me basically Too bad, youre wrong. So, then I ask if I can just get the one shirt for 2.50 since its their fault they put multiple of that shirt in the wrong spot. Of course, he tells me no, and he tries to make it out like im stupid for thinking a shirt under a sign that says 2 for 5 dollars should be 2 for 5 dollars. He made the first excuse that the tag says its on clearance for $20, but the other shirt that was part of that sale had a tag that said $10, so I pointed that out too.I think the guy was a manager too, and thats just terrible customer service. At the few stores Ive worked at every time something is placed in the wrong spot, we give the customer it for that price because our store messed up, and thats called good customer service I was the only person in the store so he could easily have seen I did not move anything too. I had not even been to a different display in the store yet at all, it was right by the door.

I purchased some used games here staff was very helpful, friendly and funny ☺

GameStop Alpine is one of the best places to go for all of your gaming needs video games accessories clothing toys. The staff there is well knowledged very friendly and willing to help out. Definitely use GameStop membership for huge discounts. Mike

They always have a nice staff, and they know their games.

Love the staff. Always easy to find everything and get out just as quickly. Ty

Went to trade in a console, had a perfect condition box with all original materials. The staff ripped the box apart like a 2 year old and then promptly told me after dumping all the parts out of the box from several inches off the table that they wouldnt accept the return because of a cable I had forgotten. I will never go back to this store. Im in complete amazement of how that experience just went, they treated my items like trash.

Very nice employees

Awesome service, knowledgeable calm and spunky staff

The employee at the register greeted us promptly and was pleasant. She was quite busy at the register. Another employee seated near the end of the counter didnt seem concerned with the people waiting in line or asking if anyone shopping needed assistance. The store had an overwhelming smell of cat litter. At first I thought the smell was possibly coming from a customer. Unfortunately it was the store. It was strong enough that we chose to not wait to buy a couple used games.

I like going here to buy new and used games. They always got some sort of deals and theyve always been nice to me.

It is clean and have a good selection for newer systems. That is the only good thing I can write. Every game I have bought from this place hasnt worked for some reason. The first day I got my PS3 i got 3 games and I couldnt finish the campaign on all of them. Then when I went to take them back week later to exchange them they wouldnt let me. The number of times I have had a good experience there I can count on one hand. I wont be returning anytime soon.

Everyone is always very friendly here I person and over the phone. Very helpful staff.

Has everything my grandkids want. One stop shopping.

Love the staff! Their smiles are fun. Their knowledge of games isnt always the best but they make it fun, and have a easy return policy

I will never shop at another Game Stop again. Specifically this location. They are extremely unprofessional, rude, & if you have a ‘no returns’ policy then that should be addressed to every customer. It also should be posted so people know that it’s a final sale. What’s even more appalling than no transparency within their business, their customer service is absolutely atrocious. Not everyone is knowledgeable when it comes to purchasing electronics, that’s why your employees should be helpful & accommodating. Instead your company just piggybacks & takes advantage of people. Shame on you.

Shelbys super helpful and made my experience the best!

Friendly and knowledgeable, poor guy was swamped, but always maintained his cool.

They give you cash for games or trades good deals

This store needs to do a better job at posting their no refund policy. I could understand if I didnt have my receipt but I had my receipt I just purchased the wrong thing for my kids and now I am stuck with it. Im extremely disappointed!

Knowledgeable staff, decent prices. There used to be a Funco Land here. They never give good credit/cash back on trade-in anymore, but its probably all they can do to stay open in the face of consoles offering so many download options.

We all liked Shelby. Nice customer service.

Friendly and knowledgeable staff. I liked that I didnt feel judged (I am not a gamer, I was there for some kids games on the wii) and that the lady that worked their was very helpful in finding games that were age appropriate and that she was interested in. The games were a really good price too.

Always friendly staff. Love this location more than most others I visit

Good store. Staff was friendly and fairly knowledgeable. Offered extras, but not pushy.

Amazing store, very clean, extremely friendly and they always ask if you need help finding anything even if you go there once a week. Ive been going to this game stop for over 3 years, and I have to say that I feel welcomed right when I walk in, and all the employees and manager are just amazing! They go above and beyond to help and find what your looking for. About 1 month or so ago, I went in to order a bean bag and there wasnt any near by the closets one was in Saginaw a 2 plus hour drive, I asked the employee to see if they could hold it for me till I got there, and he did. You dont find friendly, helpful & caring employees in the retail anymore. But they definitely need raises cause again they go so above and beyond to help customers.

Had a good experience when I went in to buy my ps4, Kyle was very helpful with everything.

Very knowledgeable, helpful, and friendly staff. This is my favorite of the Grand Rapids locations!

Good Gamestop location. Great selection of games, merchandise and electronics lacking compared to other area locations. Friendly employees that are always willing to help.

My two nephews from the games in there really nice one found a Borderland 3 Xbox One and the other one found Crash Bandicoot for the PlayStation 4 by the people there are so nice and helpful

I actually like the crew works its gamestop methods procedure and pricing that gets me...

Ok

Me and my sons favorite store Lol for our games and whatever else we need

Had a good sale on videogames 4/$10 but had to be stickered at $5.00 or less for the sale. Had to pick through a lot of games to find ones with the correct prices.

Cool guys in store, they will help you with any offers available and had good experience everytime I did some shopping

I was just told by my friend how he was not refunded for a PlayStation VR and how rude he was treated by Patrick Fuller, I will never come to this location again and Game stop should be upfront with people if they purchase something. If there is a no refund policy, this should be stated at first instead of someone spending almost 300 for something and now is unable to get their money back or in-store credit

So much to choose from and everyone is very helpful and friendly.

Very customer s service oriented. Great advice.

Got IDd even tho ive been a customer for years and have had an account for years. If my name is in the system that means im over 18. Just lost 75 dollars of my business

Do not go to this Gamestop. They sell items and refuse to give refunds when you come inwith all of your cords and receipts. They told mt friend who brought from there for years he could not get a refund for a PlayStation VR he just brought a few days ago! I have 4 nephews, 2 brothers and a lot of friends and we will never go here again! Patrick Fuller is the rude customer service guy w green hair and glasses that was in there and he was absolutely horrible. We will go to Walmart or Amazon where they honor there customers

Good customer service!! Good selection of games systems controllers Etc

Pulled a Rainbow Mewtwo GX out of a booster pack. Auctioned it on eBay for $25.08. Too bad Im not always that lucky. Either way, do not take the tacos they offer. Someone referred to as the back door guy offered me his extra street taco. I ended up buying Octopath Traveler.

Had what I wanted with no problems.

Very nice store very nice people loved it

All your gaming needs. I usually can find the games that Im looking for and then some.

Love shopping there !

Easy in, easy out. They supply all my gaming needs.

Agree with another reviewer, Gamestop will try to up-sell you, they have to, I get it. However, these people are pretty genuine, I stood in line the opening night for GTA5 with a friend, I wasnt even buying the game that night, I just went for the experience but they were incredibly accommodating and seemed actually excited about the release, no one really felt like they were there because they had to be. If they were or not who knows, they fooled me if so, but I was treated well and theyll be getting my dollar for games in the future.

Really nice staff the games are decently priced and its in a really nice location

Very crowded with shelves, and nothing for anyone who couldnt afford a new machine. It was not a pleasant experience to shop here.

My man Jim here always helpful keeping me informed on the best games for my Switch and Playstation 4 always got my pre-orders squared away and all the funko-pops and amiibos I need keep it up! Would definitely need recommend buying games here, selling prices still lowball but what can you expect its corporate.

My 3rd time here and this time it was for me and my Kinect & not the kids lol. Great customer service and a wide variety and choices. Although my Kinect is out of date. I do wish they had more choices for it tho...

VERY helpful. Good products.

Lego Incredibles used at Gamestop $47. Brand new a few hundred meters away at a competitors store $19.99. Someone at corporate is trying to run this place into the ground .

Out of all the Gamestops in the area this one is the best. The employees have been there for some time and know what they are talking about.

This place is a joke if you try bring an old device in i had a new xbox 2 remotes 3 games they told me 70 bucks because the remotes where broke, they would have to send it all in to fix it. So i went to disc tradders in grandvile they gave me 170 said the remotes where fine dont go to game stop go to disc tradders.

Bought my ps4 there and it had a bad cord after so much of a hassle I just went and bought a new one! They arent up to date on whats going on either. Didnt tell me about the deal that was going on, found out from a different location!

Have never had a bad experience here. They are always treating people with respect

Amazing, I showed up with some trade in to get the new kingdom hearts game and the cashiers were very friendly

Great store great deals great staff utmost respect for you and your product fast and speedy delivery of info when requested if you need accessories or games suggest going here

Good head set.

Walked in looked around 10 minutes never I was never acknowledged so I drove to best buy.