Halted in the night before Valentines Day and appreciative for the stores functional hours until 9:00 PM. Extraordinary help and no upsell. Mentioned to the assistant what I was searching for in a neckband, given various decisions, paid, and out the entryway under 10 minutes. Spouse cherished the jewelry. Will be back. Google maps had the stores area on the west side of Broadway yet that is no issue of Pandoras.

I come here to get some cute this Hoang a iu e

Stopped in the eve of Valentines Day and grateful for the stores operational hours til 9:00 PM. Great service and no upsell. Told the clerk what I was looking for in a necklace, presented with a number of choices, paid, and out the door under 10 minutes. Wife loved the necklace. Will definitely be back. Google maps had the stores location on the west side of Broadway but thats no fault of Pandoras.

Zoe did an excellent job on helping my wife and I find a charm bracelet for my daughters wedding.

These ladies are so wonderful! I just love the warmth and kindness I always feel at Pandora. The credit card is interest free when you buy enough

Yesterday I visited Pandora in Broadway Plaza, Walnut Creek, California. It was my hope to return two stackable Pandora Rose rings that unfortunately turned my finger a greenish color. I do have sensitive skin, but did not think this would be an issue. The rings I bought were on final sale from another store, which I was not made aware of at time of purchase, however I did understand that they could not be returned. What I did not appreciate was the employee helping me rolled her eyes and shrugged her shoulders at my boyfriend and I when I told her about the discoloration that the rings caused. Before realizing that the rings were final sale, the employee asked another new employee to come observe the return transaction and proceeded to imply that I was lying about the discoloration caused by saying to her trainee, well she says that it turned her finger green, but I dont know, so just put that as reason for return, in a very snarky and dismissive manner. Although I understand sale rules,t employee was rude and condescending, and I feel there should be exceptions if the jewelry is physically causing changes. Even if no exceptions are made, it is not okay for an employee to treat a customer like this or train another employee while acting like this.

Great Selectio. And Service.

Great customer service and the collection of jewelry is amazing !

Gets busy in here but they have awesome customer service and a good stock of charms. My favorite location to come to in the Bay Area for sure.

The customer service representatives are wonderful and very helpful! I will visit th again.

Very friendly and there inventory was awesome

Bad, sales lady was not nice at all

Got my mom a gift