This store has cool products and from my experiences, wonderful staff. Theyve been helpful in finding and selecting what I need, and have products for all budgets.Super friendly experienced and walked away with what I needed quickly each time I’ve come here.
I love browsing this store. I usually come here if I need to buy a card for someone’s birthday or another special occasion. Sometimes I’ll browse and see something really cute and I’ll buy a couple ahead of time. It’s a little smaller than other stores I’ve been to.
One of the sales associate at the Walnut Creek store was extremely rude and unhelpful. She didn’t have a clear knowledge of their return policy when I asked a question about an online purchase. Instead of being helpful she was rolling her eyes at me and telling me to call the customer service. It was very unpleasant and rude. I get my cards and wrapping papers from that store but after this experience I won’t be returning.
I like their items but the cards are kind of pricey. They have some nice small gift items as well. The shop is small and if you get more than 5 or 6 folks in there it gets a bit crowded.
So sad that this place is closing along with other Papyrus stores. We went for the final closing sale and it was a sad sight.
The customer service at this place is horrible. Dont go here ever and I hope they close down soon. Some lady named Jennifer was super rude for no reason when I asked for a certain item that I was looking for. All she did was get rude about how busy she was and either make a purchase or leave the store. When I asked for a manager she had the nerve to tell me that she was the only manager there and would not give me the phone number to lodge a complaint against her. Sorry Ill use my money elsewhere and will be filling a complaint with the regional manager and the home office very soon.
Love the clearance!