Store was clean and bright. Salesperson, Jystin was very nice and not aggressive. The online offer to buy our car was honored by CarMax. Their offer was better than any other dealer in northeast Ohio. The car we put on hold 6 days earlier was still there and available. Its the vehicle we purchased. We were very pleased with the entire process. We will be back soon for another vehicle.

Janice was very knowledgeable and friendly and thorough with the process. She promptly answered any question I had along the way. I had all my paperwork ready which made it much easier for us both. She was all around awesome to work with and the reason I would ever work with CarMax again. Thanks for the great service Janet!!

The in-house part of the purchase was quick and “easy”, but I was a cash buyer. There was the typical push for added warranties, but after my initial no, there was no pressure. Salesman was pleasant. Received my title in less than 4 weeks.The negatives:Good luck trying to call in and get someone to answer. Not sure why they even put down a local number. Had a cracked plastic part that I was told to call back to set up a repair order number. Calls and even emails left unanswered.Was told all fluids were checked and topped off. The evening after I brought the car home the brake warning light came on. Looked under the hood and the reservoir was way under the minimum mark. Same with washer fluid and coolant overflow.

I got the best price for my car compared to several other places. Everyone I encountered was very nice & helpful. I went on a weekday thinking it would be quiet but it was very busy. The evaluation and paperwork was still quick and painless.

Had an awesome experience at car max! I drove all the way from Michigan just to get my new baby. Brian and Chimere was more than helpful, answered all my questions! Had my file prepped and ready when I walked in! A little delay but they were busy, so that’s understandable. I love my new fusion! I was in the market for a while and everyone in Michigan wanted me to put down at minimum 4k. Only put down 2k with car max on a 21k loan! High interest but with lower credit, I can’t complain, I’m in the process of rebuilding myself and Carmax gave me a chance.P.s I’ll try not to speed in my new turbo charged fusion 🤣🤣🤣

Sold my car for $1900 over what the dealer offered. Open on weekends with good hours. Drive to Cleveland from Detroit was worth it.

Price I got for selling my vehicle was awesome, even though I didn’t purchase one from them. Would have given five stars since the process was simple, but even though I made an appointment I still had to wait for 2 hours and then by that time it was after five pm and the banks were closed. So I had to come back another day. Once I was helped the associate was very very nice. Suggest hiring more people for customer service purposes.

I went to sell my car. I had a subaru on lease and I didnt want it anymore. They bought my car and I got the extra money after it was paid off. They were quick and efficient with what they do. And they dont bug you to buy one of their cars. I would recommend them to anyone looking to sell their car.

My daughter sold her car to car max .....got a good price for it and it didnt take all day it took less than an hour !

HIGHLY RECOMMENDED - I was given a great offer for my vehicle, and Hayley at the Cleveland East location was exceptional to work with in finalizing my transaction.

Only place I will buy my cars! They don’t rip you off. The price is on the car, that’s what you pay! I like no nonsense when it comes to buying a car! Very professional service too.

Had an awesome experience with CarMax they made the process easy. And I had no credit to begin with

I sold my car. Everyone was extremely nice to me and knowledgeable about their job. I thought the process was going to be rigorous but it was surprisingly very easy and my car was sold in under an hour with check in hand. I would recommend Carmax to anyone and everyone

The man who took care of the transaction was accurate, informative, polite and moved the transaction in a reasonably quick manor!

Wonderful experience. Courtesy from all agents. Got what I wanted.

Sold my truck. Seamless and easy. Great staff!

I scheduled and then rescheduled my appointment. I came on time, and was told that they were having a busy day and I would have to wait about 30 minutes. I got a bit disappointed, but decided to wait. I got a call from the CarMax front desk exactly in 30 minutes, and everything went very smoothly from there. The car inspection and testing took exactly 15 minutes as I was told, then getting the appraisal ready took 15 minutes - again, exactly as I was told it would, and finally I got a good offer that I accepted.

Has an appointment to get my old car appraised, its comes much lower than kbb but understandable since they have to make profits. Decided to sell it, had my wife get there(its under her name) from work. And they had us waited for an hour without anyone come to take care of it, which I had notified them she doesnt have much time. To make it interesting, the person who had my car appraised told us its will be in and out since it was very slow for them and they had quite a few people available to do the work.

The young lady who took care of me was very professional, polite

Relatively quick process, what they quoted online is what they appraised in person.

Great experience selling my suv here highly recommend! It all took less than a hour, and the quote that I got online from their website was actually accurate! Would definitely sell and buy cars from them over shady car dealers that lie to get you in the door and waste your time.

Everyone was friendly and professional. The experience was easy and efficient. The prices are good and I got a very fair offer for my vehicle. All in all an amazing experience.

I completed the online quote the scheduled an in person trade-in appointment. The appointment went smoothly with no issues. They were fair, inspected/verified the cars condition, and returned with the same price that they originally quoted. From arrival to finish, it was only 50 minutes.

Terrible customer service. I called them and was told that they take walk-ins for an appraisal. I drove 45 minutes to the store, and when I got there I was very rudely told that they dont take walk-ins and that corporate must have answer the call and that they are wrong. The customer service rep said good luck going somewhere else, we are the only CarMax around and we cant help you right now. There were 5 other reps just standing at the counter, who could clearly be doing something. Another customer had the same issue. Its really disappointing to see CarMax, who is typically an amazing company and almost always has great customer service, have such an unprofessional staff that doesnt care about service. You guys have to get it together in Cleveland.

We were surprised by how well our experience went. We purchased a truck that had to be shipped to Cleveland from New York. It arrived as promised. It was exactly as advertised, and the whole process was smooth and easy.

Only good time Ive ever had with a dealership the online process took it over the top for me. I knew my payments, interest rate, and approval before even looking at the car I wanted. Having terrible credit usually kills the experience for me but for the first time ever I was able to actually shop through vehicles I already knew I could get. Once we got to see the car it did have a couple issues I think shouldve been checked and fixed before our arrival but my salesman (wish I could remember his name) went out found a service guy to help and had it ready in 45 minutes without telling me they fixed it on a Saturday. I was extremely excited they got it going to I didnt have to drive home without it. First time actually smiling when leaving a dealership. Thanks so much for your guys time and effort put in to this sale.

I had a very horrible experience dealing with CarMax. I spoke with someone about transferring a vehicle from out of state. I asked all the necessary questions prior to starting the transfer. I specifically asked how long it would take to get the vehicle as 3 weeks from that date I had a prior planned Fathers Day vacation planned. The salesperson ASSURED me that the vehicle would arrive and be available for me to pickup in enough time. I asked her if she was sure because I would have began the process after the vacation because she states they don’t hold cars more than 7 days but again she REASSURED ME that I would have more than enough time before leaving for vacation. I paid the $199 and had the car transferred. Well the day the car arrived, I called CarMax and they told me come in within 2 hours. I drove all the way to the CarMax where they told me that 1. I needed an appointment 2. No appointments are available for the next 8 days.They told me they could attempt to squeeze me in but I would still have to sit around for 3-5 hours to wait. I understand how business works with appointments but this was ridiculous as I paid to have this car shipped and shouldn’t have to spend hours waiting around just to sign a paper for a test drive. I would not recommend them as they are all about the sale $ and make guarantees they cannot keep.

Sold my truck today...was a very pleasant experience KAM help my wifey and me...GOOD DUDE THERE!Due to this experience I will definitely deal with car max again...

Brad was a great sales rep to work with and I highly recommend him. This was my first time at CarMax and it is very obvious as to why it should be a first choice for car buyers and sellers to check out. The entire time we spoke Brad was professional and friendly, we got to know each others interest in vehicles and had great conversations. He made the process of selling my car easy and was very clear and transparent about the paperwork and policies. When I buy another car in the future I will be hitting him up wherever he works, he is an asset for dealerships and consumers.

CarMax was very helpful and accommodating as long as it didnt involve a phone call. The online assessment was easy and quick, our in-person appointment was running smoothly until we discovered my lending company was no longer open for the day. We left the information there and were told theyd call first thing Monday and send an email when complete. This didnt happen and we called all morning and afternoon without any answer at the location, only able to reach the general operators who also couldnt reach the Cleveland location. We ended up showing up without an appointment Monday afternoon. Since lending/leasing companies are being inundated with calls, the CarMax staff waited on hold for 45 minutes to get someone. Once that was complete, the rest was fairly quick with paperwork and we were out the door with the check. Without the phone issues, this was a perfect experience.

Was pre-approved for a car. When I arrived everything changed. They wanted triple the down payment I was approved for.

Very awesome experience. Gave me more for my car than I thought it was worth. Recommend Carmax very highly. Very friendly and paid same day.

I am SO frustrated right now, sitting in the parking lot shaking my head wondering WHY I can’t buy one of 3 cars on the lot here??Tried to call to make an appointment and sat on hold for over 20 minutes multiple times, decided to show up and there was a 2 hour wait to work with a Salesperson. Walked the lot and found x3 cars that would work for me to flat tow, turns out they all have a ‘random’ holds on them(as in no $$ down). Counter guy asked if I’d like to come back tomorrow and I asked, “What’s the point, all the cars I am interested in have ‘random’ holds on them??!!”Heading to the Honda Dealer where I should have gone in the first place!!

Great experience with these guys. Sales people are not pushy, and are very helpful. Process from beginning to end was flawless.

The wait was about 20 minutes past scheduled appointment. However, the area was bright and pleasant. Lothric was our contact / Carmax representative. They were engaging, calm and thorough. The offer matched our online estimate too. I have even recommended CarMax to a friend that is possibly selling a car as well as a result of this experience.

Online appraisal was fully honored. CarMax offered 75% more than the Toyota dealer I had purchased the car from and had all the service records. It was very easy to work with CarMax representative. In and out with a check in hand in 30 minutes. Love the no haggle policy.

I had a great experience selling to Carmax again. The process for an online estimate was easy. At the appointment, the salespeople were professional and the final sale was at the same price as the online offer. Their offer was significantly higher than one of their competitors.

This review is simply based on customer service, It simply doesn’t matter what department I call, the phone will ring for 30+ minutes with no answer, no deviation to a voicemail or anything. The issue I’m calling about is actually because I purchased my vehicle over a month ago and I have yet to receive plates for my vehicle, nor any notification regarding the status and it has been nearly impossible to contact anyone, Especially the BUISNESS OFFICE! Does anyone even work there?

It was my first time working with car max, they were quick, friendly and efficient and gave me what they said in their online offer!

Received an offer online, went in and was all done and taken care of within an hour. I was told they schedule appointments but we arrived as a walk in and they still made time to get us out of there with exactly what our online offer was in a very short time

I’ve had about 4 cars in my life and I never had this kind of experience that I had at CarMax with Shelly. She was absolutely amazing and patient as she possibly could be. It was not easy getting me a car but she didn’t stop until the job was done. She didn’t try to force any car on me or just Sale me anything. She took her time and helped out. I left with a Volkswagen and I’m loving my car so far. It’s only been 2-3 weeks but so far so good. Thank you again Shelly for the wonderful experience!

The place was very clean and the staff were friendly. We had an online offer for Carmax to buy our vehicle and I fully expected them to find reasons to reduce it. But they gave us the exact value they said they would, and we were really pleased. I would advise to plan to be there awhile if you go, though - we waited just short of 2 hours while they looked over the car and then did all the paperwork. I figured it would take awhile but it was definitely longer than I expected. But they bought our vehicle for a very good price so it was worth our time.

We initially received a written offer on 7/10/21 and was unable to sell the vehicle that day because it was very busy. We were advised to make an appointment and took the first available on 7/16/21 at 5pm. At this time, the written offer had an expiration date of 7/17/21, yet, they were unable to find our offer and began another appraisal. At the end of three hours, we had a new offer for $1000 less. We still sold the vehicle to simply get out of our loan. The fact that our written offer was not honored while still within the 7 days and we were not able to sell the day we originally received the offer is a tribute to lack of organization and technology and a great disappointment in the company. The staff was friendly, however, it makes it difficult to complete their job if the company is so grossly disorganized. A poor experience.

It is impossible to get ahold of them via phone. They sent my truck without a title, arent responding to my local store so when I do get ahold of someone the dude asks if I am an employee and I said no, I ordered a vehicle from your store to be shipped out. Guy is a complete a** to me, tells me they will just talk to the other CarMax store. Perfect..idk why they cant do that in the first place. Terrible customer service and beware if you are buying a vehicle from their store.

This is the 2nd car that we have sold to Carmax. The experience this time like the last has been very positive. The staff there is professional and courteous. Would highly recommend Carmax over the other similar services.

Great place to sell a car. Seems like a great place to buy a car too.

Dillon was awesome in helping me sell my 2016 subaru crosstrek. He was efficient, courteous and made the experience outstanding.

Absolute worst place to go to. They Lier you and give you a price for your car and they tell you they can buy it and it turns out that they can’t. You try calling them before you want to come in and nobody answers the phone. This is a nationwide company they can’t even answer their phone. Do your homework ask them to call a company that you have a loan with to see if they’ll even sell the car. All they do is waste peoples time.

I was impressed with the way I was treated and the generous offer I was given.Process was seamless and I would recommend CarMax to anyone who wants to sell their car.

Easiest car purchase I have ever had. Financing was fast, picking up the car was easy, everyone was friendly and accommodating. Great experience.

Great experience! Two days after buying a Malibu the heat/air conditioning unit did not work and I took it back to get it serviced. The staff was friendly and professional. I was given a rental car from Enterprise while my car was fixed. Their 90 day warranty is true. I have 90 days to bring the car back to be repaired for free if anything goes wrong. Car max stands behind their policy and does an awesome job going out their way for every customer! I’m happy I chose to buy from them.

Bought our car for good price, which was same as the online appraisal.

They make the process of buying a car seamless. I appreciate the excellent customer service. The car buying experience can be stressful. CarMax keeps it simple. 👍🏽👍🏽 I also bout an awesome Jeep!!

Didnt know what to think going into the experience with CarMax. They bought my car for exactly what they offered online. I will definitely consider CarMax for my next car transaction!

My husband and I purchased a car from CarMax using our credit union for financing. They have an option to return the car and unwind the deal, and after driving it for a while we were not satisfied and chose to return it. It has been 3 months and CarMax has not sent the payoff to our credit union. Were paying on a car that we no longer have. Everytime we call weve been brushed off. Weve gone in a few times to speak to the office manager in person. We will absolutely never buy from CarMax again.

Terrible.... My transfer was late. The vehicle sat for 17 days on the lot while they were waiting for paperwork. No communication what so ever from the company. I called every three days and finally they said it was ready. Drove 2 1/2 hours to the dealer. The vehicle was not cleaned or ready. Remember it sat at their location for 17 days before I came. I would not recommend anyone to shop at carmax.

This was the second car I’ve purchased from CarMax and I actually ended my returning it about 3 weeks after purchase and it was painless. There was no run around, no questions asked. I won’t hesitate to go back again.

I deliberately drove an hour to carmax, and the employees took half an hour to take pictures and drove my car. I waited for half an hour and didn’t give me a quotation. needed my email quotation to send me email, but I waited until the next day and didn’t receive any quotation. When I contacted carmax, he told me that the employee had made a mistake and he needed me to go to the store again. Valuation? Are they all stupid?

This was the smoothest and most honest transaction involving a car. All the staff were acknowledgeable, courteous and efficient. I have told family and friends about the experience. Great company.

Great for who has bad credit and willing to pay the interest.

Sold my vehicle to CarMax. No trade, nor did I buy from them. Very fair buying price was given. Selling was completely painless. In and out with check in hand in 45 mins! Great experience.

I literally am still in shock a week later at the smoothness of the process. Carliscie (sorry if I’m speaker her name wrong), was absolutely incredible and smiled the whole time. The price offered to me was the price my car was purchased for. Seems like the whole process took an hour max. Thank you carmax !

Great experience. They made it easy and enjoyable. Offered price was fair IMO.

My experience with Carmax was AWESOME! The Carmax team is so amazing and professional 👏 I recommend Camax to first car burying.

Great offer on my trade in. Great experience at the Warrensville Heights, OH location. Staff was friendly and efficient. Transaction was seamless, full amount of offer was received after inspection of the vehicle. I would absolutely recommend CARMAX. I traded in a second car to the same CARMAX location with the transaction being consistent with my first trade in.

Lothric was so amazing.The entire process of selling my car was super simple anr did not take up alot of my time

Everything went really great. The quote we received online was exactly what they gave us in the office. Couldn’t have asked for a better car selling experience.

Excellent experience even if it was 10 degrees outside. The process took a little longer probably because it was so cold and since the pictures of the vehicle I sold didn’t all upload. However I already had an instant cash offer through Edmunds link to Car Max that was $800 more than what Car Max initially offered. They promptly offered the extra $800, and I was done. It was bittersweet for me as I was selling my deceased son’s vehicle, but they made the process as smooth as possible.

Good experience. Though I would get hit with fees and stuff the end up with way less then I was offered. Nope, got exactly what I was quoted, filled out like 5 pieces of paper, boom on my way.

James made everything easy and took care of me timely

Easy and painless.The quote actually went up when we arrived!I was shocked and exceptionally pleased.

All good, got 2x trade in offer, 0 salesman pressure, a no haggle price and best of all a very well maintained car shipped from the south. Living in the rust belt thats huge. Price may have seemed a little higher than a local lot but when you factor everything else in not really. Finance was way better than carvana. Would of been 5 stars if shipped faster 23 days was a bit long but cant control the weather. I highly recommend at least people checking out the process and inventory before going to Joe blow used cars up the street that will rip ya off.

Sold my car - super easy!

Everyone involved in our transaction was courteous, professional and expeditious!! It was the best car buying experience Ive had.

Brian F. was an amazing host as he explained very clearly the steps on the process. He was clear, precise and kind during our interaction at CARmax. Thank you.

The whole process of selling was very easy and the guy who helped me had a great personality and was very helpful

I love CarMax. I used them twice in the past six months to sell two cars and buy one car. The first time was in Los Angeles where I sold my Jeep and bought a use car both CarMax. That experience was so great - such a fair price for my car and no hassle dealing with strangers trying to seek it. Then Buying another car in the spot and all so smooth. No hassles with haggling over pricing or waiting hours for a finance guy. It was fast and smooth. Then when I got to Ohio and had to seek another car, I only went to CarMax in Warrensville Heights. Because I knew they would be fair - and they were. Very fair and very fast. Easiest way to sell a car. I will never do it on my own again. Thank you CarMax!!

They made me a great offer for my car and it was a simple and painless process

It was good..had to get my documents together but after that it was very easy

Great service! Quick! Hassle free!

Terrible first experience. I have been waiting for 2 and a half hours to get my car because they are apparently busy. Dont recommend them to anyone if you dont want your time to be wasted!!!

Our sales rep Joseph Williams did an amazing job. I sold my car in less then an hour. Joseph was very professional and quick.

Purchased my vehicle at a fair price didnt take long

My experience could have been five star but there were bumps along the way and that I’m still dealing with that made it one star. The rep that I worked with was impossible to hear. They were not wearing a mask so that was not the problem and I’m not hard of hearing, I’m young and the rep knew they were soft spoken but did not speak up and led to frustration on my part in understanding the process and what the documents were. They were also not trained in how to handle a title in a maiden name which led to the process being longer than needed and the manager couldn’t have cared less to show them how to process it to ensure the check was printed properly. It wasn’t printed in the correct name and had to be reprinted and added to our time. Lastly the rep did not give me my front license plate or license plate holder. It was and osu holder. They handed me a carmax bag with the plate and didn’t realize until I got home I was missing the plate holder and the front plate and I’m still trying to get both of those. your call system and not being able to speak to anyone at the local dealership has made that impossible.

Shelly sold me my new car and made is absolutely painless! Traded in my old one as well with Zero problems. The whole process was easy and I would recommend it to anyone.

I have dealt with other CarMax locations in the past and I must say this was by far the best experience. I set up an appointment on line and they took me promptly. They were very professional and I decided to accept their offer. The transaction went very smooth.

I was approved online!! I wasn’t sure when I went in if I would leave with a vehicle. I got the car I wanted and the price I wanted. Go there if you need a car. And ask for Tony, he’s awesome. It only took an hr.

Everything was very efficient. Things were a little delayed but I received an excellent service and was very happy with the pice. Will come back

We drove 186 Miles to pick the car up.. ten minutes before arrival I get a phone call saying the car is not ready for pickup. There was an issue with a noise in the rear end..That got handled. The car had not been cleaned I took straw wrappers and cigar rapper from the back seat. It was not whipped down or vacuumed.

I absolutely had the easiest time purchasing a vehicle from CARMAX! The customer service was EXCELLENT, and they were so great at explaining everything I didn’t understand . I wasn’t happy with the 1 st vehicle and it was so easy to get another one that I was satisfied with. I will definitely be going back to them next year for my sons car! Thanks CARMAX!!!

Thee worst customer service, they never answer the phones in the Cleveland location but everyone are standing around. They sold me a car with no exterior labels for a 2017 Jeep Latitude as if I wasn’t going to notice. I received a loner car and that car wouldn’t start and no one answered therefore I missed work!Horrible experience and I would like to be compensated for lost wages because I had no transportation.

I had a horrible experience in CarMax! I wanted to talk to Ryan Deane the manager but he send someone else to handle the problem!! To my opinion it washer handle the best way! I will never go back, or recommend someone there! Totally unhappy with my experience at CarMax!

Fantastic experience. Paid a fair price for my trade in. Would definitely go back.

It was efficient, a very fair price, the environment and assistant kept the whole process at a COVID safe distance. I would not hesitate to deal with your company again!

The process to sell my car was ridiculous easy, the gentleman explained every step of the process and made sure to address any questions I had before moving on. Carmax was also the highest offer I received for my car, add that to the painless process...10/10 would sell again.

We went to our local Carmax, the sales rep was not very helpful or knowledgeable at all. We were looking for a suv which they didn’t have one in that location. We drove 5 1/2 hours to Ohio, bought the truck there and drove back. Truck was not clean Inside and when we got home we realized the AC and passenger tail light were not working. We took it to the local Carmax after 1000 attempts to get someone to answer on their service desk. This is all 1 week before our trip to Florida which we were planning on using that vehicle for it. We we’re leaving on a Wednesday and they called us on a monday that the truck was done. They completely forgot to replace the tail light so it had to stay for another 3 days. We ended up missing 1 day of our vacation waiting on our truck since we were not given a loaner. It was offered to us by Tuesday but we just wanted our truck by that point. Once all fixed, we get to Florida and get pulled over for no brake light, Carmax had replaced the wrong tail light. When we got back home a week later they replaced the tail light for us but if I don’t call to see if the truck was done, they would of not have called that day for us to pick it up. It has been a pretty bad experience so far.

They tried everything they could to get you a car with all the features you wanted.Fair pricing.

Travon was great! He explained every step of the way in easy to understand language. Couldnt ask for a better experience.

Lane and Mike are the best in the business and Carmax made the sale of my truck easy, professional and seamless.

I have had a TRULY AWFUL experience here. I bought a Chevy sonic on April 10th and began to have intermittent issues with the car starting and the key getting stuck in the ignition. I live 2 hours from the dealership and could not get anyone on the phone. After driving it with the issues about 2 1/2 weeks, the car completely died and would not start. After trying repeatedly to get ahold of someone, I spoke to TJ in the service dept and he was wonderful. He helped me get a rental and get the car towed to a dealership. It was there in the queue about 2 weeks and they replaced a cable. It at least started. I paid the dealership myself 133.00 and have had the car back for 3 days and now the key is stuck in the ignition!! And I’ve learned there was a re-call on the ignition button!! I’ve wasted hours and hours on the phone, messing with rental, spent my own money on repairs and still don’t have a working vehicle!! I’ll happily update this review once this is resolved!!!