I couldnt be happier with my experience at Boston VW. The experience was night and day when compared with other dealerships. I received top-notch customer service and fair pricing despite the current shortage. Justin was a kind, patient, and knowledgeable sales rep and Josh and Bill made the experience easy and fun. All of my many questions were answered from the moment I stepped onto the lot. If youre on the market for a car, I highly recommend popping into Boston VW!

If I could give more than 5 stars I would! Mark Smith made the entire process easy and special. Request him if you can!My Experience:I went to Boston Volkswagen after going through a bad experience at a different car dealership (Honda...DO NOT recommend). What a 180 experience it was here!! The amount of professionalism is sadly rare at other car dealerships. But at Boston Volkswagen I received the experience every customer should have. All my questions where answered respectfully and with care. Mark and Craig moved mountains and found me the exact car model and color I was looking for. They truly wanted my experience to be different with them.This is my first car and they made the first car buying experience the special moment it should be.I am thankful for them and will recommend this dealership to everyone and anyone I know looking for a car. I will especially recommend Mark Smith as their salesman.

I was treated with great professional care and respect by both Josh and Tampsi. From the outset both of them dealt with me in a great way. They were very transparent, they sold me a car that I needed, and they were very clear about warranty and coverage. In particular, Josh was not only very knowledgeable, but extremely personable. He made the buying process the least stressful I have ever had.

Excellent customer service. Top notch automotive service. Ronnie went above and beyond to fit my car in on an unscheduled service. I keep coming back because I trust Boston VW and Im never let down”.

We had a great experience at Boston VW! Tampsi was super knowledgeable and helpful. We were able to quickly and easily purchase our Tiguan and we couldn’t be more happy!

Well, first time they missed a diagnosis and we have taken both our VW’s here for service work for quite a long time. Yes, the tires needed replacing but the sound up front that we described as possible exhaust leak is still present and I’m shocked the mechanic missed it. We specifically stated it occurs on acceleration. The car needs to be test driven with acceleration over 30mph with windows down and it is so obvious and present. In all the years, we have never had a poor service experience at this dealer but they definitely missed on this one. We just paid over $1000 for tires which is acceptable and we are happy with that aspect but I don’t like having to bring it in again only to pay a diagnostic fee since this was missed. Yes, the front tires made road noise and needed to be replaced, we knew that, but the primary sound upon acceleration under the front seat and engine is still there.

Shortly after purchasing a vehicle from Boston VW, I decided to cancel the warranty I originally added because I was told adding a warranty would lower my interest rate which I found out was a lie. After processing the cancellation with the finance manager, he told me it could take up to 6 months to see it credited on my account. This was October 2019... fast forward nearly two years, I have called countless of times and some how the finance manager is never available every single time I call. I have left voice mails for him every single time I’ve called, with no call back ever. Also when learning that the finance manager was on vacation from another worker, the tone in his voice sounded like he could care less about my situation and frustration. I informed him that it has been a ridiculous amount of time, that I’ve been waiting and if I do not see any results soon that I’d be taking them to small claims court. He didn’t even ask for my name and number, didn’t seem to care about resolving or helping me, and handled it very poorly. This is the worst experience I’ve ever had at a car dealership. The salesmen here use deceptive tactics to get every penny they can out of you. To any potential car buyers, heed this warning.

Hamil James is amazing! He was patient, informative, friendly, and took great care of me throughout the whole process! Cant recommend him and Boston Volkswagen enough!!! Go to them if you know whats good for you :)

Excellent customer service across the board. Mark was a great sales rep. Quick and easy and supported by thorough communication and transparency too often not found in car shopping! Many thanks!

Very understanding and accommodating while purchasing a car. Great staff and a great experience. Highly recommended!

Unfortunately, I had one of the worst experiences in this dealership. From the moment I walked in the salesman Andres made me feel very uncomfortable. At one point during our initial conversation he even laughed at me and raised his voice when I talked about my budget. He spoke down to me the entire time, was very pushy and authoritarian. I will not be going back or buying a car from this dealership. I told the manager I wasnt treated well, he apologized but I truly hope this dealership takes this matter seriously. I felt harassed by this employee.I actually loved the car, but the customer service totally ruined it for me.

Service center review: Fairly disappointed with my experience. Brought the car in to run diagnostics for my electronic system. Was cited that it could be anywhere between 100-400 for the repairs assuming something was wrong. Got the car back two days later, they found nothing wrong with the car and still charged $360. IMO very expensive all things considered, will not be bringing back my car here.EDIT after owner reply: To clarify, the dissatisfaction does not stem from the quality of the service, but the cost. I was given an estimate with a wide range from 100 to 400$ assuming that repairs would be made, but given nothing was fixed, charging at the upper end of the range ($360) for just diagnostic work is too high for me.

Please, do yourself a favor and DO NOT go to Boston VW. Try in Medford or other locations, it will save you a lot of time and money. My experience was awful. They sold me a different car version that they initially told me, took them more than a month to deliver it and included a tires insurance that I really do not need. And now that I have cancelled the tire insurance they dont want to refund the initial payment (~$2k). I have started a formal complaint process with the AGO, but it is important everybody is aware of this before heading this place.

Recently bought a car from Boston VW. Working with Hamil James made the process easy. He was great to work with, knowledgable, and quick to respond. If you find yourself looking for a car, go speak with Hamil.

Did not have a good experience here. First they double booked my appointment by accident so I had to sit on a couch watching TV for a half hour. After that, they did not negotiate or provide me much help. They gave me a very high monthly payment, I asked to negotiate and they said no. I then went to the Medford VW and not only did they negotiate, but they automatically came in lower than Watertown. Medford was also just nicer and more helpful. I left Watertown feeling like I was getting tossed around by slimy sales tactics, go to Medford or another location .

Second review I am writing since the dealerships response was hurtful. On 06/16/21 (Wednesday- not a Sunday), I walked in to the Watertown Volkswagen and was attended by a man called Andres and his manager, Michael. I just called to double check and I was told Andres doesnt work there anymore. Thank goodness. My experience was traumatic and their behavior extremely unprofessional (including their responde to my review).

Great customer service. Easy to work with and great car drop off process. Good flexibility with scheduling. The best dealership Ive been to yet for services on my Jetta

Just bought a VW Taos from Andrew. What a great, fun and uncomplicated experience!Andrew was there from beginning to end and made it a very pleasant car buying experience!Cheers,Michael

Excellent service! I highly recommend this car dealership. Tampsi Santos Rocca was super helpful throughout the purchase process.

Buying car can be stressful and can take long time to decide... with Jadon Lynn I had a wonderful experience purchasing my brand new car. The process was stress free and pleasant, he was very knowledgeable and honest with every question I had and he was able to find me a vehicle that suited my needs 👍***** highly recommend *****

Go for Hamilton James!Hes the best salesman here!I feel so lucky to deal with a such great salesman here. He put things upfront so you know what might happen and what may not happen.He really tries to help you out and get the best deal for you. The waiting process was a bit long, but it was worth it.I traded in my 2018 Audi S5 coupe for a 2019 Jetta sedan. I know thats the car I shouldve gotten in the beginning. Now Im so excited to drive the new Jetta:)Life is beautiful again!

At first this dealership was fantastic. Once I purchased the car everything went down hill. Communication was terrible. I had an issue with the car after and had to call vw corporate office to get it resolved. I was told the general manager was going to reach out in regards to my situation. After weeks I never heard anything. I decided to send an email to him and address my concerns. I still have not heard anything.

Was happy to continue my long-running series of VW leases with a new Golf, and Tampsi helped make it one of my best experiences yet. She was professional, authentic, and a pleasure to deal with. Communication was easy, questions quickly answered, and she and the rest of the team were able to help me meet my planned budget for monthly payments. Ill be back again in 3 years, even if its not to get another Golf :-)

A+ experience across the board! After 6 years with another local dealership with two Jeep Cherokee Latitude leases I was hesitant to entertain a new dealership, but from the minute I walked in the door at Boston Volkswagon they have blown me away with the infinite number of positives they bring to the table. Ricardo handled the majority of my Jeep Tiguan SE purchase and he is phenomenal. His strong experience in the auto space was invaluable throughout.Donovan was another sales rep who was involved early on and is a rising star at VW. Bill in Finance also came in with his almost 3 decades of experience, adding his insight with weighing options, and was rock solid. Josh in sales was a resource as well popping in and he is a great guy too. Talk about a team clicking on all cylinders and driving an A+ customer experience across the board! Boston Volkswagon has my loyalty for the long term! The Volkswagon line is also in a league of its own. We love our new Tiguan! Thank you!

Avoid this dealership if possible. My experience was awful. Here’s why…I bought a 2020 vehicle from Boston Volkswagen in April of 2021. From the beginning, the communication from Boston Volkswagen was terrible. However I wanted a specific model car that was only at their dealership at the time so I had to put up with it. Throughout the car buying processes I was told conflicting numbers from both my salesmen, Hamil and the manager Josh. I want to point out that Hamil, was very polite and I had no issues with him.Josh, the sales manager was one of the most unprofessional people I’ve met. After the deal was made, there was miscommunication over money that was suppose to be given to me to get me out of my lease mileage fees. I was originally told I would get them covered, then after the deal was made I was told they wouldn’t cover them. Josh claimed that he would have never of said that he would cover the mileage fees, when he did. Regardless of the mileage fee situation, Josh is just rude and often made condescending remarks.It’s been 3 months since I purchased the vehicle and I keep getting passed around. Josh tells me the check issue for the mileage fees is with the finance manager Bill, and Bill tells me the check issue is with Josh. I got ping ponged by both of them for a month.After Josh refused to issue the check for mileage fees, I asked for the managers phone number. Josh replied with “I am the manager”. No josh, you are not the manager. You are a “sales” manager. Clearly when I ask you for a manager I’m asking for the person who is in charge of you. But Josh likes to make condescending comments like that. After josh refused to give me his managers phone number, he told me that he would have the manager call me. The manager never called me.I was told by Josh that he could do 0% for 72 months. I get to the paperwork stage with Bill the finance manager and they told me that because I had a credit score of 740 (in that range) that I didn’t qualify for the 0%. I told them I could get a co-signer with an 820 credit score and they ended up giving me 0%, with out the co-signer. They clearly tried to squeeze 1% APR on me when they knew they could do 0%. The second I said Co-signer they changed their mind and went back to 0%. Very shady sales practices.When I bought my car I paid for the Simonize ceramic coating/warranty. I paid $500 for it and when I went to pick up the car they never even applied the ceramic coating. I had to ask them and they told me they never got to it.Lastly, I’m disappointed in the General Manager, John Welch. After I made several attempts to contact him I have never once received any communication from him. I emailed him, I called him, and left a voicemail on his work phone number. The issue with this dealer has made it to Volkswagen of America and they are going to assist me with these issues. It’s unacceptable for a GM to not reach out to a customer when there is an issue that needs to be resolved. I’m still baffled that the GM has never once got back to any of my attempts to contact him.I assume Josh or maybe the GM will respond to this negative review and get defensive like they do with the other negative reviews, but they really should take this as feedback and improve their business going forward. I work in sales and sell hundreds of products a week to dozens of people. I understand what a good and bad customer journey consists of, and Boston Volkswagen is just a bad customer journey. They are in it for the sale and that’s it. They play along like they care but they really don’t. Even the front desk people are unprofessional. They play on their phone while you talk to them, eat their lunch at the front desk…it’s just a very unprofessional place.**IN SUMMARY**Go down the road to colonial Volkswagen in Medford. It’s a brand new facility, lots of inventory, plenty of parking. Boston VW is old, run down, no where to park, and a lackluster sales team…Hamil is nice. Unless you need a specific car on Boston VWs lot, do your self a favor and go up the road to Colonial.

I had the pleasure of working with Jadon Lynn to purchase my first Volkswagen. He was an absolute delight to work with. He was most accommodating and was not pushy at all like you would expect a sales person to be. Moreover, he was great at interacting with me and as a result, stress levels of purchasing a car remained low. He caters to the customer and did everything in his power to ensure I was happy and satisfied. I highly recommend Jadon!

Came in as a walk in on Saturday an had my new car ready on Monday. You cant be more efficient than that. Thanks to Bill and Mark for doing such an amazing job really happy! Definitely recommend for easy car shopping. All the best!

Boston Volkswagen service is top notch! I lease vehicle and have had my car serviced there twice. They have pick up and drop off service available, which makes servicing your car super convenient and hassle-free! They have always gone above and beyond, I highly recommend Boston Volkswagen!

Great staff bought my last 4 cars here never any issue highly recommended

Brian, Bill, and Josh were amazing! I will definitely recommend VW to everyone looking for a new ride! Amazing customer service!

This is LONG overdue, but considering I had such a negative experience at another dealership recently, Im on a review spree. My family has been with VW for over 25 years. I purchased my first Jetta over 10 years ago and when I lived closer, I would frequent Boston VW for service. This review is specifically for Armando Saenz in the Service Department. Thank you for all the years of what I felt was genuine, honest service and kindness. Thanks for actually taking the time to build a relationship with me, always remembering me and my name, and never making me feel rushed or unvalued. Youre the one person whos never made me feel like a number. Every time I see you, I feel like Im seeing an old friend. Considering you havent been promoted as head of the entire department, Im assuming that VW Boston doesnt even realize what a gem they have - and if they do, I hope you are being greatly compensated for that.

We had a great experience at Boston VW, in thanks primarily to Donovan Don Travolta King. My wife and I were looking for a family car, and Don was incredibly knowledgeable about the various models. Don helped us ultimately land on a great new Atlas SEL that we are very happy with. The pricing and financing was the best we could find, and I even walked away with a really cool VW golf shirt! I highly recommend going here if you are considering a VW or are considering cars that might be more comparable to a VW than you might realize. Thanks Don!

Working with Tampsi Santos was such a pleasure! Easy and smooth process, very different from previous experiences at other dealerships and other sales people. Great experience! Highly recommend.

I was looking for a new car since my previous car was getting tired. I looked around at many other dealerships and looked at their lease options non of them made any sense since all the fees that were listed were not included in the lease offer. Then I saw a lease offer for a GTI and all the numbers were in the right place and Tampsi helped make it one of the best deals and tried her best to get me a deal that we agreed on. Will and Josh also were people who helped with the headache free process. I am very excited about this car and after almost 7 months I can say that this car is worth every penny. I also recommend going to VW in Watertown and talking to Tampsi and these nice people.

I had the absolute pleasure of working with the incredible staff at VW of Boston a few weeks ago when I purchased my new car with them. Craig, Mark, and Bill went above and beyond to provide me with the best service imaginable. I couldn’t recommend these people or this place enough. Do yourself a favor and buy a beautiful new VW from them! You won’t regret it.

I had the best car buying experience to date at Boston VW! Tampsi and the VW team made the process so easy and were so fun and professional! I highly recommend to lease or buy here- you will not be disappointed!

I was helped by Jadon. The guy’s really cool.He helped get the best deal, a free key chain and Volkswagen mug.

Tampsi Santos Rocca got me in my new car in less than 48 hours! She was friendly, efficient and clear. No B.S. or runaround. Tampsi and the whole sales team at Boston VW deserve a round of applause for making this car buying experience easy and pleasant. Thank you.

Donovan at Volkswagen was a pleasure to work with! We purchased a pre-owned Jetta and absolutely love it! We appreciate all the help and support on making the best deal for us!In the past, we would always feel pressured to buy something on the spot, however at Boston Volkswagen, we did not feel pressure at all! I would recommend anyone to stop by and buy or lease your new car!

Tampsi is very nice and personable, as were the other employees that helped with the paperwork. I was able to get a great deal on a lease and the car was spotless when I picked it up. Def recommend.

Would give 6 stars if possible.easiest car deal of my life thanks to salesman Mark Smith.entire staff couldnt be more helpful.fantastic inventory of certified preowned (even a hard to find stick shift.)

My overall experience was great. I purchased a used vehicle and received the attention and service as if I was purchasing a new vehicle. Jadon and the rest of the team made everything easy and seamless. Recommend asking for Jadon to help with any purchase.

I walked into the dealership and was greeted by Jadon Lynn. It’s a big purchase and I instantly connected with him. He’s attentive, he listens, he has a sense of humor and unyielding professionalism. I’m a lifelong, loyal customer and I’m so grateful for Jadon and Boston VW - impeccable, flawless service.

I had an amazing experience with Bill Jesse and Mark Smith when purchasing my Jetta! This was my first experience buying a car myself and I couldn’t have felt more comfortable or like I was in better hands with the team there. They’re super understanding and helpful! Would recommend.

My husband and I got both of our cars at this dealership. Mr. Bill is our master sales rep, he always treats us like family and he has a lot of experience selling cars, so I promise that you will be in good hands! Customer service is excellent and everyone is very nice. The team makes sure you have a great experience while car shopping. If you are looking for a car, visit Boston VW and ask for Mr. Bill!

I just picked my 2012 Tiguan up from a weekend of being serviced. I scheduled service online (which was really easy) and dropped off my Tiguan first thing in the morning on Friday. Ace was my primary service advisor and he got my Tiguan checked in and immediately got someone started diagnosing the problem. About an hour later I was told that I would need a new water pump and valve cover gasket which would take about twelve hours to repair. Its definitely an extensive job. Ace was very upfront about the pricing and gave me a fantastic price on service. When I told him I would need to figure out a car for the weekend due to appointments that could not be missed, he went to work to get me a loaner. 30 minutes later I was out the door with a Jetta SE and a promise to be called on Monday.Monday comes around and early afternoon Ace calls me to say the car is done! They replaced everything, road tested it to make sure everything was right, even had it washed inside and out for me so all I had to do was drop off my loaner, pay, and be on my way. I highly recommend Boston VW. I bought my Tiguan from them (shout out to Sales Consultant Mark and Sales Manager Josh for the great deal on my Tiguan) and will continue to service my car with them. They are up front, honest, and stick to their word. None of the normal dealership run-around.

Thanks so much to Tampsi she helped me and my father out and went the extra mile for us she made sure we got the right vehicle for us she got us into a vehicle that was almost impossible to get and she made sure our needs was satisfied, my dad is in love with his vehicle thank you soooo much Tampsi thanks Tampsi for our Q5!!!!!

Just purchased our second VW Tiguan in 2 month from Jayden. He was very professional, friendly and made the entire car buying experience easy. Any time I had a question (which was often) he was very responsive! I highly recommend working with him. Couldnt ask for a better sales person!

Came to Volkswagen Boston and from step 1 Jadon Lynn took care of me and made the process smooth and painless. 100% informative and puts you in the position to make the decision as opposed to forcing you to “sign the dotted line”.

Jadon you as fantastic and we could not be happier with our experience and purchase

I recently purchased a pre owned Toyota from this dealership and it was an easy, painless experience fitting nicely into my budget. Bill was my salesperson and after talking numbers got my payments and interest rates to where I needed them to be without playing games. I cant say the same for other dealerships in the area. I highly recommend getting your next car from here and ask for Bill!

I just leased my third VW with Boston VW because theyre simply the best! I was in and out within two hours which in unheard of in the car world. Mark Smith helped me from start to finish and helped me with everything I needed:) Great staff, great service and top notch experience.

I dont know whether Ill have the right words to explain my experience at Volkswagen of Boston.I was given the BEST TREATMENT EVER.The Salesman, is Mr Bill Burns.Oh My God.Indeed, he has been in the business for years.Hes kind, friendly, the best of all.If I would rate him, he scores 200%.The manager, Bill Jessey, was so sooo helpful.

I love VW, but havent been impressed with VW dealerships ever. This is the closest VW dealership to me, not where I bought my GLI. Brought here to be serviced when a mechanic said I needed a dealership and was happily surprised with the experience.I was originally told it would be several days before they would get to my car, the garage was full and with the pandemic that wasnt surprising. Within hours I had a full video walk thru of the necessary repair, steps after that and accurate estimate. The agent who helped me was very pleasant and even mounted my front plate, bumper was replaced a few months ago, which the place that replaced the bumper didnt do.I might have been swayed to use this dealership for any future needs!

Sales staff was extremely nice and helpful on my interest on a 2015 Golf TDI they had in inventory. Bill Jesse made it happen, great guy. My wife purchased the vehicle, only to find two months later that they weren’t able to register the vehicle for us because of Connecticut’s emission laws. Canceling the contract was easy, but trying to get out first months vehicle loan payment back that we made to Volkswagen credit has been a nightmare. Boston Volkswagen owes my wife a few hundred dollars and has been dodging our emails and calls for about 2-3 months now. Unfortunately this dealership isn’t right around the corner from us to swing by and speak with the general manager, John. Be careful with putting down payments on vehicles here, if for some reason the purchase doesn’t work out, I wouldn’t expect to get your money back, or at least not in a timely manner.

I was bringing my Jetta to VW in Watertown for service and always had a good experience. Mike in the service department is extremely helpful, kind and fair (which I feel can be difficult to find these days). With the assistance of Jadon, the process of trading in my Jetta for a Tiguan was seamless. He was very helpful with answering any questions I had and actually made the process of purchasing a car enjoyable. I highly recommend both Mike in service and Jadon in sales for any and all your needs!

5 stars to the body shop. They can do it all. Danny is the best. I had an insurance claim that Danny took care of from start to finish and car came out amazing. After seeing the work they are capable of I had them paint my 1987 Buick grand national and it came out better than I could have imagined. Big thank you to Danny and the body shop staff

I am new to the area, so when I had to turn in my lease, I wasn’t familiar with Boston VW. As soon as I walked in and met with Tampsi, I knew I was in great hands ! She was absolutely amazing. I was noticeably stressed and she connected with me and made me feel so comfortable. She answered every one of my million questions and she was very knowledgeable about their products. Furthermore, she was thorough with paperwork and quick to get me into my new car. Definitely a breath of fresh air in a usually stressful time. In the future, I will be coming back to this dealership and to Tampsi! Great customer service.

Tampsi and everyone at Boston VW were incredibly friendly and worked very hard to be transparent and show me the options available to me that would work with my budget.

Jadon Lynn was the best car salesman I’ve ever done business with!

Bought my first car here! Tampsi was easy going and a pleasure to work with. I never felt pressured into making a decision or uncertain about what I was buying. The transparency of the entire purchasing process was refreshing. I walked in pre-approved for an auto loan through my bank and Bill from financing was able to beat their rate with no strings attached. I was advertised add-ons and extended warranties etc, but if I made it clear I wasnt interested in a product they werent pushy which is something I always appreciate in any sales experience. Overall, I had a great time working with and getting to know these guys, and ended up with an awesome car!

Disappointed with my experience at their service department. Dropped my car off at 10am because my fuel door kept getting stuck. The service advisor I spoke with that morning confirmed that it likely needs a new actuator and that they would be replacing it. 4pm rolls around and after trying to call them twice and leaving voicemails they call to tell me that they dont have any actuators in stock and cannot do the repair.What bugs me is that I wasted an entire day waiting around but nobody though it was a good idea to check if this part was in stock when they suspected I needed one. I had an appointment (booked two weeks out) for 10am and they still didnt even touch my car until hours later. They probably could have even checked when I made the appointment and maybe even ordered the $30 part. Seems simple enough.I will not be returning to this dealership because its not worth getting bad service for the top dollar that dealerships charge for service. I felt like I was ignored and they failed to do the bare minimum required. Any local mechanic would have done better.

I recently had a great experience purchasing a new Tiguan R-Line (highly recommend btw). Tampsi helped me quickly navigate price and terms as well as my existing lease (which was critical since a huge snow storm was on its way and I needed to test drive the car, handle the paperwork and get it done before the roads got really bad). Her team was great, but she stood out! I highly recommend her and Boston VW if youre in the market for a car!

Jadon Lynn was great. Great service amazing person.

Had a great experience buying a new VW! Donovan was wonderful - he was attentive to our needs, provided us answers for all of our questions, and made the whole process enjoyable. Highly recommend both Donovan and VW when buying a new VW!

Jadon Lynn was amazing! Helpful, curtious, and no pressure. We bought a 2020 Tiguan and will be back when we need our next vehicle. Highly recommended...ask for Jadon! 😉👍

We went in on Saturday as our lease ends soon and we have a baby on the way and wanted to be sure we knew what car we wanted prior and to trade in our lease prior to having out new baby. They were able to trade in our old lease with no problem. They made the process so easy for us. The entire team was wonderful. We worked with Jadon Lynn start to finish. Let me just start by saying he did not make us feel like we were a pain, he made us feel like he would do anything to help us through the process. We are picking up our car tomorrow. He made the process seamless, always answered my questions as we went along, he was very easy to reach via his cell phone and text. We feel comfortable going with VW and knowing that we have someone to reach out too in the future. We did have a Q5 previously to this, and my husband and I both feel the customer services was far better at VW Watertown than Audi. They help you find a car in your budget, and work with your budget to get you something that is perfect. I was scared to turn in my Q5 however Jadon gave us such confidence that we would always have someone to go too! A car is a big purchase and its nice to have been able to work with Jadon throughout the process!

Neither sales nor managers ever respond to emails or call you back unless its about a purchase. Finance is barely responsive to email. It was noted I would have 2-year roadside assistance with my car but after purchasing found out my car was incompatible with VW Car-Net. Boston VW did not respond to any of my 4 emails over 4 weeks about it. This dealership also tried to sell my friend a car that was undergoing an insurance claim without telling him first. Go to the VW in Medford instead, they do business much better.--Follow up: initially I asked sales how to access the roadside assistance either in person or over the phone, and he said it accessible via the VW app. After a long back-and-forth with VW Car-Net they indicated my model was incompatible with their service. So that led to the emails that went cold for 4 weeks.Only after leaving this did sales call me to harass me about this review and tell me I should have KNOWN to call sales instead of email, since none of their emails accept incoming messages (???). However it was those very email addresses (@bostonvw.com) that I received correspondence from regarding test drives and financing. In 2021 this is just odd. How am I supposed to know the emails I received several messages from dont go anywhere? According to BostonVW I am to blame!

Very good experience here. Bill Burns took care of me and I was able to get a vehicle that met my needs and made me happy. I’ve been a customer here three years and now I’m back for three more. Thanks Bill and VW.

My wife and I bought an Atlas this week from Boston Volkswagen and I feel compelled to write this review; we experienced nothing short of world class service from start to finish. Mark Smith made the whole process flow seamlessly with professionalism and attentiveness. We also found Bill Jesse to be wonderful to work with; he was easy to talk to, extremely knowledgeable and relatable. Last, we were impressed when the GM John Welch took the time to go over the car with us and to make sure that we were happy with our experience. I would recommend both the Atlas and Boston VW to anyone.

I just bought my first Volkswagon from Boston VW. I traded in my 2008 Honda Civic and bought my first Jetta--a 2019 SE. When I first got the dealership, I wasnt sure that I was all in to buy, as I wanted to take a look at Honda again before I decided, but Donovan King, the salesman that I worked with, was really patient, helpful, and answered all of my questions. Donovan was a great salesman in that he was patient and understated, and did not pressure me. It was his understated nature that made me trust him and I actually fell in love with the car--which the dealership wanted to move given that it was a 2019, which had been sitting in the showroom due to Covid 19 since February (it had been delivered to the dealership in February, right before Covid hit and everything shut down). I got a great deal on the car, and I THINK I got an okay deal on my trade, although I always think maybe I could have gotten a bit more (I did negotiate and got $500 more than I was originally offered). Nonetheless, as a woman who went into the dealership by herself, I do feel that I was treated with respect, not fast-talked, and not spoken down to, by either Donovan or his manager during either the trade-in or car buying processes.On the day of delivery, Donovan walked me through the car and its features to get me familiar, and took his time doing so--this car has many more features than my last one, so I was/am getting used to everything. Donovan was patient once again, and he also sent me the receipt for my canceled plates so that I could send that to my insurance company. The receipt was sent to me within an hour of my leaving the dealership--a nice, fast turn-around time (my insurance agent suggested I do it myself, as it could take dealerships a while, but these folks did it so fast, as Donovan assured me that they would!).Today, the day after taking delivery, on my drive to the grocery store, it started raining, and I noticed that the windshield wipers werent working smoothly. I called Donovan. He answered the phone, and in a friendly manner said, Hi Robin, what can I do for you? I told him the issue and asked if I could come by tomorrow. Donovan answered, Of course! That should be an easy fix. Ill meet you in the service bay tomorrow at 9. Ill be waiting.Thank you to Donovan for making the car buying experience an easy one. I was also surprised to learn that Donovan is only in his first month at the dealership! I hope that Donovan keeps that understated and kind nature throughout his tenure there--even as he grows in experience! Any customer will be lucky to work with him, and I do recommend Donovan and the team at Boston VW for your car-buying needs.Sent from my iPhone

Purchased a pre-owned VW Golf from here a few days ago from Bill Burns. Bill was great--I came in knowing what I wanted, he informed me about the car, let me take it for a test drive, walked me through the service history, and so on. Very happy with my purchase and the customer experience.

I came in to purchase my first car and Mr. Bill Burns took care of everything and made the process extremely smooth. Bill Jesse took care of all the financing and overall both gentlemen made this an amazing experience will definitely buy again from this dealership!

The service team is always polite and organized. The waiting room is nice and wifi is good enough to get stuff done while you wait.

Worked with Bill Burns and he was very helpful and responsive. He was prompt at responding to my questions and was more than willing to work around my work schedule.

As we all know buying or leasing a car is not always fun. It can be super stressful. But i learned that it does not have to be. The credit all goes to the gentlemen that helped me out at VW Watertown! I just traded my car in and the sales team at VW Watertown were absolutely a joy to work with. They made the transition seamless!Mark Smith was my salesman! He was patient with me and my indecisiveness, he wasnt pushy like most dealerships and he was easy to work with! Once we had some paperwork to do we met with the sales manager Josh and he was also easy going, informative, honest and overall worked with us and our budget to come up with the perfect cost! Both these guys made this experience well worth it. I would highly recommend them for your next VW!!!! Went in on a Monday, car was ready next day! 👍

Smooth and honest experience unlike most other places. It was a pleasure dealing with Bill Burns, world class salesman and consultant when it comes to dealing with the ins and outs of VWs. Bill knows his stuff!

I was surprised by the positive experience that I had while purchasing my 2019 Jetta 1 month ago. The salesman Kevin was very personable and not at all pushy. The sales manager Josh was also very personable and not at all pushy. The finance manager Bill explained every single paper I had to sign and he answered every question I asked himwith a smile! I am very happy with my car and this dealership. I would not hesitate torecommended them to anyone who is looking for a genuine experience with their car buyingprocess.

This is an excellent dealership which made purchasing my first car an easy and near stressless experience. Hamil was awesome and incredibly helpful and even delivered the car to my work when I couldnt pick it up at the dealership. all in all this is an awesome place and somewhere that I definitely recommend checking out if youre in the market for a new car!

Bought a new VW GLI at BW yesterday. Love the car! It was very pleasant to work with the dealership. Bill Burns found the perfect vehicle for me and was very helpful.

I would to thank you John Welch and his team. They have been so supportive with my fantastic 2 Tiguans I enjoyed a lot. During the 3 years I have been in Boston they delivered the best service and always answering all my questions. Definitely service mindset, friendly support and professionalism are their DNA !

I cant say enough about my wonderful experience at Boston Volkswagen. Especially with my sales guy (Master) Bill Burns. I just bought a used Certified PreOwned a couple weeks ago down there and he really helped me get the most out of my deal. Very accommodating with everything. I felt like I was taken care of. Snd thats just the experience. But the car I purchased was taken care of really well. They got it all spic and span before I was able to drive it away. This place is great. Very Covid safe as well. 5 stars to this team. Bill Burns is the Man!!

Sales team was super responsive, kind, straight forward, and not pushy. I had a phenomenal experience with Bill, and he actually cared about what my girlfriend and I were looking for. Really enjoyed working with the team here.

Actually had a surprisingly good experience with the service here. My car was brought in due to a dead battery. They were able to replace the battery, complete a state inspection, and inspect recalls all within a day. They also brought me to work and picked me up from work once my car was ready for pick-up, which was a plus. I ended up spending less than I anticipate I wouldve spent at a random mechanic.

< CELEBRATING 30 YEARS OF CONSISTENTLY GREAT CUSTOMER SERVICE > THANK YOU - THANK YOU - THANK YOU Boston Volkswagen for 30 years of service as a Jetta owner (1990 Jetta Carat Wolfsberg, 2003 Jetta 1.8 Turbo Wolfsberg, & 2011 Jetta SE). Andrew Pink Master Technician and Shop Foreman has serviced all 3 of my Jettas for 30 years, and in addition to Andy - A very special shout out to:- Leo Felipe, Service Manager,- Ronnie Sousa, Customer Relations Manager,- Mike Da Cruz, Service Advisor, and- Armando Saenz, Service AdvisorAll these men who I am proud to call my friends and the older brothers I never had, have taken care of me and my Jettas all these years. In 2009 I relocated from Boston and now travel 650 round-trip miles quarterly from NY to Boston Volkswagen so only this Dealership and only these men can service my car. They are the BEST. I am proud of this Dealership, these men, and most importantly I remain a proud Volkswagen Jetta owner - because of the quality, engineering, and the impeccable customer service I have consistently received for 30 YEARS! Thank you!

I recently had the pleasure of leasing a new car from Mr. Bill Burns at Boston Volkswagen. I will definitely do business with Mr. Burns and Boston VW again!

Go for Hamil James!Hes the best salesman here!I feel so lucky to deal with a such great salesman. Hes so honest, professional and great helper. I almost lost hope to get a nice car but Hamil helped my to get the Tiguan! I loved WV because of this guy and definitely I will come again! Thank you Hamil.

Hamil and the Sales team were easy to work with and got us the car we wanted quickly.

I had a great experience with Mark Smith he answered all my emails throughout the day in a very timely manner. I told him I would call him back but forgot due to my hectic work environment when I showed up at the dealership he was very gracious & took the time to show me the car I emailed about. I knew he had to leave by 6 pm however he stayed until 8:30 pm to assist me with my purchase. I got a great car at a great price & would highly recommend Mark & Boston Volkswagen to anyone needing a vehicle.

My wife and I stopped in two weeks ago to look at the Atlas as we looking for similar cars in the market. I was impressed not only by the professionalism but also the knowledge of our Sales Consultant, Donovan K. Donovan thoroughly explained the portfolio of VW vehicles and helped guide us pick the right car for our needs. With the sincere intention of just looking at the Atlas, we are now driving a beautiful Atlas Cross Sport which we love.The finance manager, Bill was welcoming and transparent . He made the purchase experience painless. The continuity of support from Donovan has also been nice with prompt responses to any questions we have about the Cross Sport.I typically do not like the car purchasing experience nor do I write reviews, however, the staff at Boston VW in Watertown was great and I would recommend this VW dealership for anyone looking for a great car with genuine customer service.PN

I had a bed liner sprayed in my new truck. Body shop Manager, Danny, gave great service and did a nice job with the vehicle.I would highly recommend to friends and family. Great experience!

Unprofessional and liars. Agreed on car and deal (all features and numbers explicitly written). Got to dealership with 2 kids not only they didnt have the car (pushing something else) but then said they couldnt honor the deal made with Jadon. The called manager - gangster wannabe - no manners, no professionalism. Everything was just so wrong. I never heard of anything like that. Almost felt like punked.Maybe because I am woman or have an accent. That type of people anyways. Who knows?!My problem is solved - I got the car someplace else but their problem will remain b/c they dont know how to work.Maybe because I am woman or have an accent! Who knows?!Wish it had been recorded.

Very good dealership. Pleasant experience buying a new car. People are professional and friendly.

Recently got a Passat, Hamil James was exceptional!

Incredibly unprofessional. Heed all the 1 star reviews--customers like myself have taken the time to write them for a reason. Once you sign the paperwork at this dealership EVERYTHING changes. Dont trust anything they promise unless it is in writing and think twice about dealing with their Finance department. I was sold an extended warranty that decided to cancel a few weeks later for a full refund because I found a much better deal elsewhere. I was told Id get a full refund in 6-8 weeks. Now after 3 months I find myself still waiting for the $2300+ to be credited to my account!!!! This is unacceptable! The Finance manager wont even respond to my calls/emails. Avoid these people at all costs.***CASE IN HAND***SEE BELOW***Boston VW will respond to a negative review in a public forum, yet not respond to phone messages or private emails. This is not good customer service; this is simply attempting to salvage a negative review.

Thank you Boston VW for a great experience! Bill Burns in sales worked patiently with me to get the car that I wanted at the price I wanted. Bill is extremely knowledgeable and consistently helpful in all phases of process. Also cannot say enough for the 10+ years of dependable assistance Mike D. and Armando the truth provided my previous GTI in the service department.

I purchased a 2012 Volkswagen Passat SEL Ricardo was my sales person the transaction went very smooth and very happy with my new Volkswagen Passat SEL I would recommend Watertown Boston Volkswagen all the stuff was very kind and friendly

Always the best! They care for my car as if they owned it themselves.

We normally do not write negative reviews, however, our experience with Boston Volkswagen and VW of America has been extremely disappointing. We bought a brand-new Volkswagen Jetta in January 2018. We bought the vehicle new as we thought it would be protected under warranty. When we asked our sales person, Miguel, specifically about the warranty, he told us that it would be valid in both in the US and Canada.We have since moved to Canada, and unfortunately within less than 2.5 years of the purchase, we noticed an oil leak in our car. We understand these things do happen and that is why we bought it new and under warranty. We brought our car into a local VW dealership, and they diagnosed our Jetta with a defective PCV valve and it needed to be replaced. We were told by the manager at the Calgary service center that Volkswagen must have misrepresented the warranty as it was not valid in Canada and had to shoulder the costs ourselves.The dealership in Canada recommended submitting the bill to VW of America, suggesting there would be a good chance they would honor the repair. Unfortunately, the reply we received from VW of America would be to drive the care to the US for repair. This is currently impossible given the border closure due to the ongoing COVID-19 pandemic.We feel like we are stuck with a car for which Volkswagen will not honor their warranty. We are extremely disappointed by the customer misrepresentation from Boston Volkswagen, and the total lack of customer care provided by both VW of America and Canada.Our families have been a brand loyal with VW for multiple generations. We had intended to continue this pattern of loyalty throughout our lives. Unfortunately, VW’s complete lack of understanding around this issue and refusal to acknowledge that VW Boston made a mistake in indicating North American warranty coverage has forced us to reconsider our support.Although VW may have had a past brand that was known for quality and customer satisfaction, it appears as though this is no longer the case. Thus, we truly cannot recommend buying a VW anymore, and I would take your hard-earned money elsewhere for a better experience.

I want to thank Dan and his team at the Boston VW bodyshop for the top notch repairers they did on my 2016 Dodge Charger. They worked with my insurance company to fully repair all the hidden damage and the car is better than new now. A wonderful surprise was the car was cleaned inside and out when I picked it up