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Fuccillo Imports
18352 US-11, Watertown, NY 13601, United States
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Fuccillo Imports
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Ti
Review №1

Ed Donato was very friendly and helpful. He made buying a car an easy process. Highly recommend him to other people.

Ke
Review №2

Fast, simple, no uptick in price after estimate. Easiest process I’ve experienced yet

Mi
Review №3

Seriously I have been coming here for 5 years now and this Hyundai dealership is the best. Great cars here, great people here. Dont get me wrong, its a car dealership and youll need to have time to make a great deal, but a great deal will be made. You will not find better standard features than on a Hyundai.

Le
Review №4

Everyone was polite and helpful. Kristin found a coupon for me!!! I appreciate that the mechanic found the possible cause of my oil issue and the possible cause of the AC issue. Beautiful building also.

Fr
Review №5

Service folks are pleasant to talk to. The can do attitude helps get the job done. While I was waiting for my repair service and finding noises in my car. I had the pleasure to speak to a sales lady and she was informative for future purchases. The Service department was quick to find the noise I could not find. The only disappointing item was the cost of repair parts. Could be a little less. But a great company to do business with. Thanks Fuccillo Imports

Sh
Review №6

Fuccillo imports is amazing!! I walked in there and walked out with a brand new car!! Darren Freeman is an amazing sales person! He made sure we understood everything we were signing, very friendly and awesome staff! Darren definitely knows his stuff!!

Am
Review №7

Rude salesperson tried to have my husband run a credit check just to test drive a vehicle. Tried twice to say we’d like to test drive before we started the credit check and financing discussion in case we didn’t want that vehicle. The salesperson just tried to pressure us again and then basically said no not without the check.My husband and I have never been asked to check our credit before agreeing to purchase or test drive a car and we were really turned off so we walked out. We’d never buy a car from someone who starts off the interaction so negatively and pushy.And the owner is going to comment on this review that he’s concerned about our experience and he’d love to talk to me about it.That’s a lie. I called after we walked out to leave a complaint about our experience and the manager of the dealership condescendingly asked “ma’am, have you ever bought a vehicle before?”😒 I have. More than once. And never had a credit check before a test drive. He sounded annoyed and as though he wanted to push me off the phone - not discuss our experience to improve their service.He did ask if we’d still like to test drive the vehicle now and I said no. We’ll drive an hour away before we give this shady dealership our business.Go anywhere else to buy a car. Don’t trust them.

Ge
Review №8

I parked my car and a sales representative met me within 5 minutes of arriving. We spoke about my vehicle interest and my prior dealings with another representative who he then went and sent to see me. Shortly thereafter I was test driving several of my chosen vehicles. I highly recommend stopping in when looking for your next vehicle.

Ma
Review №9

We traded in my older Subaru and purchased a beautiful Certified-Pre Owned vehicle. Gerald helped us from the moment we pulled in the parking lot until the drive off the lot in our new car. He was very thorough in helping us get what we wanted and needed. The staff is all very friendly and knowledgeable as well.I highly recommend Fucillo Subaru for all of your Subaru needs!

Je
Review №10

Knowledgeable and friendly staff quickly and carefully guided me through a difficult decision making process. Found options that suited my needs and exceeded my expectations. Sales Consultant Randy Hemingway treated me respectfully and had my back.

ki
Review №11

Took our Subaru in for a recall repair. The service was quick, and thorough. Staff was friendly and professional.

Mr
Review №12

Large lot, good location. The staff there are super friendly.A visit there is like stopping in at an old friends house.

Ch
Review №13

My 2021 Forrester was my third purchase from Fuccillo Imports and each time they have been nice, helpful, and what I consider to be a low pressure sale. Andrew was very knowledgeable and quite honestly impressed me when I stated I was looking for a vehicle for someone with impaired mobility and he knew the door dimensions and degrees the door opens and how it stacked up against other vehicles for what I was looking for. I did test drive other vehicles at other dealerships locally and the sales staff at those other dealerships were high pressure, a little rude, and made me appreciate the way Fuccillo Imports does business even more.

Ja
Review №14

I had a wonderful experience at Subaru. I came in last minute and they were able to help me purchase my dream car! Nicolette is very personable and made the experience super easy. They helped me find the best interest rate and made sure all of my questions were answered. Overall 10/10 experience!!

Ma
Review №15

Our Santa Fe was there for service and tire rotation. Employees were respectful and efficient. Waiting room was comfortable with bathrooms nearby.

Ta
Review №16

Most pleasurable car buying experience ever - and between my husband and I there have been a lot. Didnt feel pressured. Felt we were given a fair deal and negotiations were friendly. Service was fast. Very happy! We will be back again.

Ja
Review №17

Top notch Facility. When I purchased my vehicle, the General Manager even came out to thank us. Excellent Customer service!

ri
Review №18

The service department is the best! Got my vehicle back to me in a timely manner and even got me a loaner car when my vehicle was in for service. I wont go any where else!

Ma
Review №19

Knowledge, humor, and down-to-earth, factual discussion on trading.

Do
Review №20

I always have great service at Fuccillo Imports. They know me and complete my service in a timely manner. Even though they are busy they take the time to take a moment to speak to me, which is very nice.

Ka
Review №21

2019 Subaru crosstrekI had to have my 2015 Hyundai towed up there because of a possible blown engine. This car sat at another dealership for over a week never being looked at and me borrowing other peoples cars to get to work. Fuccillo Imports put me in a loaner and kept in touch with me about my car. It ended up being a blown engine, even though it was under warranty I didnt want to fight to get it replaced. I decided it was time to let my Hyundai go, it broke my heart cause I loved that car. But my WONDERFUL salesman RANDY HEMINGWAY and his manager KEVIN helped me get out from under my Hyundai and into the car I wanted a 2019 Subaru Crosstrek. It was quick and easy, car was ready when I arrived, paper work ready to sign. In and out in maybe half hour. I would of loved to have met Kevin to thank him as well but he was busy when I left. THANK YOU RANDY HEMINGWAY AND KEVIN AT FUCCILLO IMPORTS FOR TAKING GREAT CARE OF ME. 🚘💞😁Forever greatful and extremely satisfied,Kattie from Pulaski, NY

th
Review №22

Service has never really been great. Oil change will take a good while. If you go on for questions or looking theyll hound you multiple to do run a credit check before actually helping you.

Di
Review №23

Good sales department. And technicians. Just bought my second car from them loving my new 2020 wrx.

Ch
Review №24

The best Covid protocols of any of the dealerships I visited.Friendly, not pushy salespersons, they really listened to my needs/wants and provided an amazing shopping experience. Thank you!

Ma
Review №25

Ive bought cars at other dealers and its been a nightmare with scummy salespeople. This dealership was amazing. Nicolette was very friendly and helpful through the whole process. It was a fast and easy process and I never felt like I was getting scammed. I would buy from them again anytime.

Er
Review №26

This place is amazing. I got the deal I wanted and they even located the vehicle for me!

Ci
Review №27

We had courteous and helpful staff, timely and prompt service, and quick and easy access.Thank you so much for the pleasant service trip.

Em
Review №28

Great place overall, no pushy salesman, no confusing prices, big inventory and a great service department! Definitely consider them if you are in the market for a Subaru

To
Review №29

Love my new Subaru. Great Staff and a Great Facility.

Th
Review №30

I bought a Subaru WRX from these guys back in January. Its been a great car but it had some vibration at the gear stick in 3rd and 4th gear (manual). It was covered under a tech bulletin by Subaru. They confirmed the issue, ordered parts, and booked my car without hesitation. The work was incredibly extensive, they had to tear the gearbox down to get to the problem. I admire their dedication and professionalism and my car will continue to be a solid, reliable, valuable car. I wont bad mouth Subaru for something they owned up to and this dealership owned it as well.

Ch
Review №31

The process was seamless. I saw it, fell in love, called, did finance app online and drove it away two days larger. Marc was very professional, speedy and made the whole process easy!!!!!

Ke
Review №32

The ease of everything! It only took two hours to look, test drive, deal and sign. We picked up our car the next day! The shortest, best experience of buying a car we have ever had! Thank YOU!

Jo
Review №33

I was given a great deal. Nicolette and the manager, Kevin, did everything they could to answer my questions and address my concerns. Sometimes it is hard for women, especially single women,to get fair treatment. I felt that I was treated with integrity and honesty. They also stated that they would always be willing to help me during my years of Subaru ownership. Im so glad that I chose Fuccillos.

Bo
Review №34

This was my very first brand new car. I called every Subaru dealership within 100 miles to get the best deal. The only one that truly helped me was Darren at Fucillo’s I strongly recommend this dealership And especially Darren

Em
Review №35

Convenient to schedule appointments online and free shuttle service. Resolved issues quickly and have good customer service.

al
Review №36

Randy Hemingway was great to work with and extremely helpful my 2nd vehicle I have bought from him thanks for your excellent customer service

Je
Review №37

A great experience from the start of the sale to finalizing it. The salespeople at Fuccillo were great, not pushy like most salespeople. Matt made sure to get my wife the vehicle she wanted. He kept us updated with finding the vehicle exterior colors my wife wanted and the package trim she also wanted. I would recommend this dealership to everyone.

No
Review №38

Prompt courteous and low pressure. Nicholette did a fantastic job.

Li
Review №39

Salesman Randy Hemingway was very nice and helpful. Also prompt in getting back to me whether it be by phone or email, even on his day off! Dealership itself was pristine and very customer focused. They worked hard to gain my complete satisfaction with my car purchase.

De
Review №40

Kevin and Darren were great! Made buying my new car fast and easy during the pandemic!

Pa
Review №41

Thorough, friendly, thoughtful service. Salesperson was exceptionally helpful. No pressure at all. Best of all, I love my new Forester and feel secure that I will continue to receive any services needed from the dealership.

Lo
Review №42

We purchased our first Subaru here just two days ago and it was an excellent experience!!! Neither my husband or myself had ever done buisness with Fuccillo’s and they did not disappoint!!! The sales team is incredibly nice and our purchase was quick, efficient and painless. We WILL be continuing our buisness with this location for services and future vehicle needs for certain, and definitely will recommend them to our friends and family!

De
Review №43

Very Helpful with whatever questions I had. Didnt feel pressured with the whole experience. Overall a great place with even better staff! Would definitely recommend for anyone in the market for a new or used vehicle!

Gr
Review №44

Excellent service from all departments at Fuccillo Subaru.I brought my vehicle in for service and due to extenuating circumstances I ended up leaving with a 2018 CPO Legacy. Kevin Morris is a great man to do business with! He is honest and caring about your individual situation. If you have any problems, dont hesitate to see him as he has genuine concern for the customer!Thanks again for the help, Ill recommend this dealer to all my friends and family!

Ch
Review №45

Ed got me in the door a few months ago, and Nick finished the deal recently. I came in knowing what I wanted, and Nick and Kevin made the deal happen, ensuring that I was satisfied throughout the process. I left Fuccillo feeling very comfortable with the details of the transaction. I dont feel like the associates were ever trying to pull one over on me. They were honest the entire time and worked with me to reach an agreement. I appreciate all of the time the associates took to ensure I was getting what I wanted, and ensuring that I knew how to operate all of the features of the vehicle once it arrived. I do a lot of research prior to buying a vehicle, and for once it felt like the sales associates all knew their vehicles as well or better than I did, which I have not experienced with other dealerships during past purchases. I would recommend shopping at Fuccillo to anyone looking for a new or used vehicle. I have never had anyone work as hard as Ed, Nick or Kevin to ensure customer satisfaction. Thank you for a great experience.

Mi
Review №46

No pressure, knowledgable, friendly sales staff. Nicolette, our sales person not only knew all the features and buttons on the Palisade we were looking at she knew what the competition had also. I used to say I would pay more money to buy a car from anybody but that obnoxious Billy HUGE but I must say it was a very positive experience from start to finish. When we shopped the Fuccillo price around Syracuse one dealer told us you better make sure thats the car youre getting because I dont know how they can sell it for that price it was the car and the price, very happy with the deal and the car.

Jo
Review №47

Awesome customer service

An
Review №48

Fuccillo has at least 2 gems working for them. Claude Loomis took my call, listened to my requests and concerns, considered my finances and comfort level, and was able to find a vehicle for me that worked within my budget and circumstance. Ryan Casey took us for a test drive, pointing out the features and explaining the options the vehicle had. Both men were friendly, and communicative. They did a wonderful job and made the whole experience smooth. Thank you.

ge
Review №49

Our salesman listened well and helped us to find what works best for us not just to get a sale like some other places. Everyone has been very helpful. Any questions or concerns were addressed to help ease our minds.

St
Review №50

I enjoyed working with Darren Freeman towards a purchase of a 2019 Hyundai Tucson. It is always a pleasure dealing with Darren. He works hard for You. Great service!

Na
Review №51

I had such a great experience at this dealership! Staff is so helpful and friendly. They explained everything in great detail prior to beginning any work. I went in for an oil change and tire rotation and come to find out the wheel lock had been misplaced. They offered to cut the lock off but I wanted to do a little research before pulling the trigger. I called around and everyone quoted me around $200. I ended up getting it done at Fuccillo for $79!! Also, the new location is such a great upgrade. Ive been recommending them to everyone now.

Fr
Review №52

The gentleman that we worked with answered all of our questions, made sure that all of the issues that we had were addressed and resolved and generally helped our car buying experience go smoothly. He helped us with the financing and made sure that we were happy before we left The facility was clean, great, and overall... it was probably the best car buying experience that Ive lived through. And back in the day my uncle was an award winning car dealer too.

So
Review №53

Easily the BEST experience I’ve had shopping for a car. Staff was VERY knowledgeable and didn’t sway me one way or the other, but guided me to what would be the best decision for my lifestyle. I ended up walking away with a 2018 Subaru Crosstrek and won’t be looking back!

Za
Review №54

We loved the friendly atmosphere and the service was outstanding. Both Chuck and the sales team bent over backwards to accommodate our needs.Udate: We just picked up our third Subaru from Fuccillo. We decided to trade in our 2018 Forester for a 2019. Chuck and the team went out and found the exact one we were looking for, right down to all the options we wanted. Thanks again for everything, well be seeing you in the future for #4.Update: Just picked up #4 and #5. Cant say enough about the team at Fuccillo. Thanks again Chuck, and the new guy Mike, who took care of us while Chuck was on vacation. We also want to thank the big cheese, Kevin. Who bent over backwards to take care of us. You guys rock.

Ch
Review №55

I have bought many cars in my lifetime. This was Absolutely the best experience Ever .. Subaru Staff went far beyond stellar customer Service. By far the easiest car buying experience we have ever had. Awesome job. If I could give 10 stars I would.

Ju
Review №56

Made us feel like family and had our interests at heart. Great people to work with! They helped us find exactly what we were looking for and were very happy with our purchase.

Ch
Review №57

Salesmen werent pushy at all. Treated us with respect and really gave us the best reasonable deal. GM was awesome!!

Ph
Review №58

Service department is not forthcoming with details or even contacting you about your vehicle. Previous service writer ghosted me for 2 months, new manager was completely unaware of what had been done or where the case stood.The lack of repairs to the vehicle is on Corporate, but the complete breakdown of communication is completely on this dealership. It would be nice to know that they are done looking at the vehicle and you can come pick up the car without calling first.

Ti
Review №59

It took a little less than two weeks to get financed plus get my car and that was with horrible credit. Nice friendly staff always smiling and very helpful. I will definitely recommend this place to everyone I know.

jo
Review №60

Understood my situation and helped me accordingly! I highly recommend going to see MATT NICHY specifically ! Great dealership, great service. You will not be disappointed. !!

Jo
Review №61

We were traveling from Virginia when some indicator lights came on. The folks at Fuccillo got us in on a Saturday afternoon while we waited. Turns out that it was only a loose fuel cap and all that they had to do was clear the codes. Thanks for putting our minds at ease!

Da
Review №62

Great place and great service. Claude L and team will definitely take good care of you! They ensure your needs are met and you are completely covered.

Ge
Review №63

Dropped car off Monday morning without being scheduled. Even though they were backed up, they worked us in, rush ordered a part and installed it in time to accommodate getting to first day of work and medical appointment. Service department and cashier very personable and patient. Grateful.

Mi
Review №64

Extraordinary service once again regarding my third Subaru Outback purchase since 2011.I am continually impressed and grateful by the care and courtesy extended to me by the management and sales staff. I would like in particular to thank Kevin (the head manager) for giving me the best deal possible from the 2.9% APR, to the excellent trade in value received on my 2015 Subaru Outback. This is the guy whom you need to seek out and is an excellent deal closer whom ensures your ultimate satisfaction.Darren is a stellar salesman who has now sold me two Subaru Outbacks. I personally sought him out due to the outstanding attention received and his subject matter expertise on the Subaru lineup.I urge all locals who are in the market for a Subaru to give Fucillo imports a look. You will not be disappointed.

Ma
Review №65

Both Chuck and Darren made me feel comfortable and confident with my purchase. I felt like I was part of the Fuccillo family and that I was making a good decision. ALL of my questions were answered and I was never blown off or ignored, I was given ample time with each salesman and felt so good about my entire experience!

Am
Review №66

Got my very first lease here a couple of weeks ago, and I can see why my family has been coming to this dealership for years! Kevin and Randy, thank you so much! The new car is incredible, and I feel great knowing that I was able to get this car from people my family trusted!!

Ja
Review №67

I had 7 recalls on my Hyundai, I called them and they were able to give me an appointment the next day. The service was great, loved the high quality customer service. Defiantly recommend this place and I will be doing more business with them in the future.

Cy
Review №68

This dealership has provided my family with the best sales and service I have ever experienced. The sales people are professional and personable. .the manager always makes sure we are pleased with our service before we leave the dealership. He also takes time from his busy schedule to ask us how our children are doing at school.I will always buy my cars there as long as Kevin Morris is the manager. ..

Ga
Review №69

Great experience overall. We traded in our car for a new one. Mr Freeman, pleasant and professional, catered to our needs without being pushy but helping us find what was suitable for us. Thanks!

Ed
Review №70

Great selection and extremely knowledgeable and friendly staff. Provided me multiple options and helped me weigh the pros and cons without being pushy.

Ca
Review №71

The staff at Fuccillo Subaru are wonderful, managers Kevin & Randy are always available to help with questions or concerns. I understand they will have a new building to work in this year, how exciting. If you want a Subaru visit Fuccillo Subaru in Watertown NY. The staff is awesome.

Ma
Review №72

I was a little leery at first due to experiences i have had with other dealerships, but i will say, i was very surprised and pleased with fuccillo imports. Was greeted by multiple staff within the first couple minutes, received a better then expected trade value, and never felt rushed or pressured into anything which is a very important issue for me. Nicollette, whom i worked with was very professional, friendly, and accommodating to the schedule i had for the day. All in all it was a great experience, they are doing good things there and hopefully it continues.

Ga
Review №73

So far so good. Updates to follow..so I took my 2016 STi in because my power steering was leaking. They looked at it and said I had a bad steering rack and that the needed to order a new one. The part would be in Tuesday and then gave me a loaner car. Again so far so goodUPDATE: Sorry for a late update. It only took the service dept 4 days to receive and install the part. Very fast service and friendly service group. Very pleased with the level of service I got.

Je
Review №74

Always have excellent service here. I purchased my 2016 Subaru WRX Limited from this dealership and they made the process easy and fun. Have ordered several after market parts through their parts department and had them installed without a problem. Also had winter tires installed which were ordered from a non-affiliated website and there were no issues. I will continue to have my vehicle serviced here as long as I am in the area.

Ma
Review №75

I was helped as soon as I pulled in the parking lot, even though they were closing in less than 15 minutes. They will able to answer any questions I had, and I had a lot. I appreciate the service I was given.

Fa
Review №76

They didnt do the free inspection but they were cool with my screaming toddler and I wanted to leave asap so Ill call it a compromise. Recall fix was no bassle

Ni
Review №77

I had a gas tank shield replaced a few months ago. A short time later my check engine light came on. The service department here ran a diagnostic, told me the gas tank cap was loose (according to the code#, but Id checked that before taking it to the dealer-it wasnt loose!) They charged me $$ & reset the check engine light. A couple of weeks later check engine light came on again. They kept my car for almost 2 weeks, called me to tell me they had to tear up part of the floor, take out one of the seats and then told me they had to replace the gas tank, fuel pump and the fuel line. They never offered me a loaner vehicle. The car had a full gas tank when I took it in. I had told them on the phone before picking the car up I would like to look at the gas tank and the defective parts. When I picked the car up they never showed me any defective parts, didnt go over why the repairs were needed, and it only had enough gas in it to go 16 miles, and they charged me almost $1500! Driving down the road a few days later, the check engine light came on again. This time I requested a loaner vehicle which they did provide. It turns out the mechanic who did this extensive repair had left a clamp on the fuel line loose. I told them how extremely disappointed I was with their service, that they never showed me the defective parts, and when my vehicle had a full tank of gas and its second trip in, when it was returned to me was almost empty. When I picked the car up for my 4th time it did have a full tank of gas in it, and they showed me a gas tank that was corroded ( I have no idea if it was mine or not.) Weve purchased 4 vehicles at the dealership, but I will probably never use the service department again, and remain deeply disappointed with the service here. We did contact Mazda USA corporate offices, and they send a check that covered about 6% of the repairs so at least they know how to do customer service!

Ka
Review №78

The service department is very detailed with the work being done on your vehicle. They will not charge you for things that do not need to be done just to earn a buck like many of the other automobile companies do. They make u feel like family not just a customer and the service is top notch.

Ch
Review №79

After a mix-up between the original price and the bill, the situation was handled very well and in a highly professional manner. I was left pleasantly surprised. If something doesnt appear right, dont be afraid to ask. Theyve been around a while and it shows. Experience does count.

Pa
Review №80

Sales was awesome. Incredibly friendly and knowledgeable. 5 out of 5 would do business here again.

Ti
Review №81

Sales was great. Bought a brand new car but service is lacking. My new car has been with them in service on a warranty issue for 2 months. The service techs havent even called once to let me know what is going on. Ive called a few times but they never return my calls. I keep driving the loaner vehicle and racking up miles on there dime but really do miss my new car.

Co
Review №82

My experience with the dealership started when I spoke with a salesman on the phone expressing my desire to order a car to my specifications that day. Although he said I would hear back from him in a few hours, I never heard from him again. Next, I called the dealership again and spoke with the sales manager who apologized for having been ignored and said he would call me back within an hour to complete a deal. This time the sales manager failed to return my call until the next day, at which time he pawned me off to another salesman. This salesman was either grossly uninformed or was lying to me about certain aspects of pricing, yet we were still able to come to an agreement on the price of the vehicle. He said that he needed to get final approval from the general manager and would call the next morning to complete the order. Unbelievably I never heard back from him. The level of unprofessionalism that I experienced was simply amazing. Needless to say I went elsewhere to make my purchase. I was able to call another dealer, come to a deal (at a better price), and complete the order in less than 45 minutes. I recognize that my situation required for me to deal with the dealer over the phone, which may have complicated things for this dealer, but my experience was poor enough that I would never recommend for anyone to deal with them in the future.

PJ
Review №83

My salesman Darren Freeman is great! This is the second car I have bought from Darren at Fucillos. I will continue to come back because he provides unparalleled service. The general manager was also great and a true professional! I appreciate these two and will definitely come back as well as recommend Fucillos. Two thumbs up!

Da
Review №84

The sales staff were very knowledgeable and very pleasant to work with. The service department very helpful with any questions and very good and quick for any services.

Ju
Review №85

Salesman Chuck was the best, informative and not at all pushy...great customer service...kevin the manager was also most helpful and just a wonderful place to do business. I would recommend to anyone

ma
Review №86

Parts service needs to pay attention to customers at window where I waited 10 minutes to wait on me was not capable of telling what battery it took and refused to look or replace need to get. Competent back for parts man

Sh
Review №87

Ryan Casey was an excellent salesman to deal with at Fuccillo Subaru in Watertown, NY. Although we hadn’t met him he located the vehicle we wanted and handled it down to the last detail. We drove up from Saratoga and picked up the Forester yesterday without any hassle. Great experience! The McGoverns

Ju
Review №88

The whole team was friendly and professional. We were shocked at the quick response and all the help we got while trying to get everything set up. We are very pleased with our purchase.

Mi
Review №89

The sales staff was very knowledgeable and worked extremely hard to get us a deal we would be happy with. Overall, we love our new Subaru Forester Sport and the price they worked to get us was above expectation.

La
Review №90

No problem getting my vehicle in for appointment. Repairs were done ahead of estimated time. Friendly staff and comfortable waiting lounge.

be
Review №91

IMPRESSED IN H U G E WAY!Josh,You went above and beyond in the customer service field.Thank you for treating me and my car with exceptional care, taking the extra time to cover every possible avenue for complete satisfaction.Thank YouSincerely;ERIN C.

Ar
Review №92

Nice friendly staff. Upbeat atmosphere @ new building. People oriented place.

Be
Review №93

My experience with Fuccillo Imports was beyond just good, it was spectacular. They never left me in the dark, The kindness, compassion and caring was way over their call of duty. That day wont be forgotten for quite some time.Randy stay over time to assist me, then Kevin was there at night when things came tumbling down. Two excellent men. They are an asset to the dealershipI am a proud person to say Ive met these two gentlemen. Again Thank you Kevin and Randy. God BlessBeverly Dalton

St
Review №94

Great Sales Staff! Just picked up my 2016 Mazda CX-5 this Sunday, from the Finance office to the GM Kevin everyone took great care of me. Definitely worth the drive from Syracuse, will make the trip again for my next Mazda!

Al
Review №95

Service department is very lacking in customer service skills. Would not return calls or answer questions directly. They were always rude and condecending on the phone. They always sounded like they had something better to do than to help their customers. My 2017 elantra was in their shop for 3 months and I was told my rental would be taken care of since it was warranty work. After 2 1/2 months into repairs and Fuccillo decides they arent actually going to cover the rental like they said. Im glad I didnt purchase my vehicle from them like I was planning and bought it from a different dealership. I had to contact Hyundai HR and the dealership I purchased the vehicle from to get updates and stay in the loop with what was happening with my car. The sales men are pushy and always tried to show me vehicles when I came in for updates on my vehicle in their own shop. The only helpful person in the service dept was the manager Scott, who I had to ask for to get any information whenever I called. I will only service my vehicle with Fuccillo again if out of absolute necessity.

Vi
Review №96

Lied multiple times. I walked in with pre-approved credit from a bank they work with. They told me they werent sure how to use it, so without my permission, instead of just contacting only that bank, they shopped my credit around to 3 other places, lowering my credit score by 4 points by the end if the day. They then offered me a deal from my original bank at a very high payment, so I called them, only to discover that the rate was supposed to be 5% lower and the payment significantly lower. The only reason I gave 2 stars instead of 1 is because I did buy another vehicle from this dealership that deserved a 3 star rating.

Ma
Review №97

Friendly and knowledgeable staff who care about their customers!

Ch
Review №98

Worst dealership Ive ever dealt with. They refused to even show me the vehicle, that I drove over an hour to see, I was interested in without sitting down and crunching numbers. I understand not wanting to have people just jump in vehicles and joy ride but there is no way theyake every person fill out a credit application before test driving, I have never had a dealership do this until Fuccillo Imports. They were rude and very short. Its no wonder my family stopped giving them their business.

ga
Review №99

Extremely rude and unprofessional sales associates and general manager. Said they would match any deal we were offered elsewhere. We gave them the numbers we had from other dealerships and were told we were liars. Very unprofessional. Will never shop here or any fuccillo again

Ho
Review №100

Bought a great used Subaru here. Very pleased with the Subaru brand. Its sometimes difficult to get in for service and service tends to be expensive. I would buy another Subaru.

Information
82 Photos
100 Comments
4.2 Rating
  • Address:18352 US-11, Watertown, NY 13601, United States
  • Site:http://fuccilloimports.com/
  • Phone:+1 315-782-1600
Categories
  • Auto repair shop
  • Car dealer
  • Hyundai dealer
  • Subaru dealer
  • Used car dealer
Working hours
  • Monday:8:30AM–7PM
  • Tuesday:8:30AM–7PM
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:8:30AM–6PM
  • Saturday:8:30AM–6PM
  • Sunday:10AM–5PM
Offerings
  • Oil change:Yes
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