FX Caprara Honda went above and beyond to find the exact vehicle I wanted. They also gave me a fantastic trade-in value on my car…..much more than I had expected. What impressed me most was that they kept their word. New vehicles have been hard to come by since Covid so it took a bit of time. They promised to still give me what they originally offered for my trade-in as well as the extras I wanted on the new vehicle even though I was continuing to put miles on my car while I was waiting. They delivered everything just as promised. Thank you Victoria and Mike for a great car buying experience!

FX Caprara Honda never disappoints!! The entire staff is extremely friendly and professional and goes out of their way to ensure customer satisfaction. Mike Young is my go to guy and he always goes the extra mile to make sure to help me in every step of the process, find me exactly what I want, and be flexible with my needs. Definitely recommend!

The FX Caprara family for years have always invited you into their companies and have treated you like FAMILY. And that’s exactly what you become. Family. They know your name. What you like and want and use their expertise to get you exactly what you want. I’ve been an FX customer since I began driving and I will continue to be one always.Amazing Family. Amazing company. Amazing experiences.

I have personally purchased 4 vehicles in my life, this was my 5th purchase and it was the best experience by far! There were no cliche’s, sales-y lines thrown my way, just simple, down to earth people throughout the entire process at Caprara Honda in Watertown,NY. Also, I finally felt like what I asked for, they made happen. It’s always such a struggle to negotiate with car sales people, but not with Caprara. Thanks so much… you have a customer for life!

Just bought a New Ford Ranger for Lee Lafave. It was easy to do business with Lee and Capraras. I will go back again, it was nice to be treated like a good friend. I didnt have to fight to get a good deal and left the lot very happy. These are nice people to do business with....

Scott W. is the best!!! He took great car of me and made getting a beautiful new car easy and fast. I look forward to getting my next car from him too!

The team at F. X. Caprara-Honda second to none! My every want, wish, and desire was met...In SPADES!!!Service is exemplary. I cant imagine Ill ever go anywhere else for my vehicle needs.

FX Caprara Honda has a great service department. They are timely & fair in their pricing. We purchased both of our vehicles from them & we take both of them back their for service.

Had an appointment for an inspection and also had a few questions about a service light that has been intermittently coming on. All my concerns were met and I was explained the options for this issue. Thank you Zach for taking the time to talk to me. Great service great people! See you when the light comes on again.

Shaggy always finds me the perfect truck and theres no better people to car shop with. Awesome experience

Great experience: Love my new CR -V : Super service and support Thanks!

Highly recommend this dealership. It was a wonderful experience with a great team of individuals ensuring the process was quick and easy. This is our third vehicle with FX Caprara and we will always return.

Josh, in service was very polite, super patient, and reassuring when I was having safety issues with my vehicle. The technician was very thorough and offered suggestions to help extend the life and performance of my vehicle, as well. They were able to get my car in and out of the shop in a timely manner.Coty in sales and Jen in finance went above and beyond to help my husband and I find the right vehicles for us and our budget. They were not pushy at all and offered many options.As a family, we will continue to go to F.X. Caprara dealerships for sales and service, as they are consistent in being top notch in both. Would highly recommend!

Excellent service! Attentive and kept me informed. I was very happy that they found a car for me to take home when my car repairs were going to take longer than I thought. Thank you!

I was so thankful Josh the service manager took the time to ask me if everything was fine. I told him iCan’t I sit in your waiting room chairs as they are too low for me to get out of. He immediately went into the cashiers office and brought me a roller desk chairWe talked about hockey for a few minutes. He is an Islander fan and I am a Buffalo Sabres fan He is always so personable. Everyone else was friendly and my oil change on my Honda Pilot was finished in a timely fashion.

The people at FX Caprara are competent, attentive, and genuinely friendly. They treat their customers with respect and make every effort to ensure that the buying experience with their dealership is as easy and enjoyable as possible. I highly recommend this dealership.

Fast service, comfortable wait area, friendly check in person answered all my questions. The only area that needs improvement is the online appointment. When I called to verify my appointment I wasnt scheduled. The were able to get me in that day at a later time.

I was on the fence about what I wanted. When I stumbled upon my perfect match, Mark Webb made it happen. He was absolutely fantastic to work with! Very attentive, quick to respond and incredibly accommodating. Brian and the service team are hands down the best. Thank you to the FX Honda Family for going above and beyond to keep your locals coming back time and time again!!

Bought a 2021 Audi Q5 with barely any miles through FX Caprara. I worked with Scott and Steve to complete the transaction and had a fantastic experience. Put a deposit on the car on a Tuesday and picked it up Wednesday afternoon. Scott and Steve went above and beyond on providing the best service. They were honest, upfront and accommodating. I will recommend them every time, they have a great selection of lightly used cars like I was looking for. Thanks for a great experience!

Great service! Courteous, fast, reasonable.

Entire staff were efficient and professional! Special shout ot to RobThomas, our salesman. Very nice hard working man. Thank you so much for treating us with respect and dignity!

I was very pleased to have my car diagnosed and have the outcome fully explained to me. My appointment went on time and was resolved very quickly. The service management was very courteous. I have done business at this facility in the past am always pleased after having my car service there.Dan

Caprara is by far the Best dealer and service center for Honda... they are professional and very accommodating to my schedule and that is much appreciated..... THANK YOU CAPRARA HONDA. For your professional and outstanding Service and Sales Dept... Thanks again....🏆🏆

Professional. Transparent. Reasonable. Reassuring. Hugely impressed with the staff and service at FX Honda! They answered all questions, made worthwhile recommendations, were clearly knowledgeable, and sequenced the whole process smoothly. Very impressed!

Pleasant experience. Drove right up to the service center and was met by friendly staff. Waiting area is clean and spacious. Service was swift, but I found labor rates high.

I am very impressed with the service I received from your dealership. Josh VanBrocklin was amazing and demonstrated the kind of service and attention I hoped to receive. He was excellent and everyone there was friendly to me. I will be back for service in the future and will recommend you to others. Very satisfied!

I have been very happy with the service department at FX Caprara Honda. They have taken very good care of my Honda over the last few years.

Great-John Northrop is an excellent customer service representative. I was very pleased with him. I would definitely buy another car from him.

Service was great but not exceptional. I came in 2 months ago for audio issues on my 2020 Civic. I had absolutely no sound not even on pressing the touch screen. From the beginning I said it was an amplifier issue and not a head unit issue. The head unit finally got replaced today and it did not fix the issue. Luckily they had an extra amplifier. They installed the amplifier and I now have music in my car. Wouldve given the 5 star if I didnt have to call corporate or if they had put the right part on order to begin with.

Working with salesman Andrew Kelley was great, professional timely matter and great service, go see him for your new vehicle!

Great customer service. Charlie was honest and straightforward with his offer for my vehicle trade. Everyone in the dealership walked by and say Hi.

The DVD/TV player was not working in my van. Josh Salisbury and the technician went out of their way to repair it for me in timely fashion so it was working when I had my grandkids with me. Thank you.

I brought my car in before my warranty was up because something was wrong with it. It took three days for them to figure out. Then my car had to be fixed days later because they needed to get the part. My car seemed fine for a few days now there is something else wrong with it. So, my car is still is not fixed and the warranty is up on it. Very unhappy!

Fantastic people to deal with. Would highly recommend. Coty Morgia is great to deal with.

Always great service and any questions are answered professionally. They are always willing to do the best for the customer.

Absolutely the worst we bought an 80,000 gmc Denali and it was great until after we signed the paperwork then we asked for a second fob and we were told they don’t do a second fob. They let us leave without putting the front plate on the truck and told us we would have to come back because they had no one to do it. We asked for some water and we were told to go across the street on route 12 to get water. These are all minor things that the dealer should take care of when you buy a vehicle. A scratch on the bumper we were told they don’t have a body guy to fix it. I wouldn’t recommend and no one called us after I put a complaint in on their website

Great customer service. Very profession and friend staff. Amazing facility and very welcoming waiting room. I am very pleased with this dealership.

Saw a beautiful truck on a FX Caprara commmercial. The next morning I called and they scheduled me right in to look at it. Mike Farrell made this deal easy as 1, 2, 3! They took my trade and gave me what I was asking. Scott Wheeler took care of the financing and did it quick. Was in and out with my new truck in under 3 hours. Thats how you do it!!! I am a return customer and with keep buying with the FX Caprara family. Thank you very much!

I had a great experience with FX Honda. I told them what I was looking for and they delivered. The service was fantastic. A big thank you to the Caprara family and the sales team. I love my new ride!

I took my Honda in to get new pads on my brakes. I was pleasantly surprised when i was told I did not need new brake pads yet. They inspected the car and I was on my way. I was so pleased with their honesty and professionalism.

My vehicle had a flashing engine light and the manual stated pull over and call the dealer. I reached Josh Salisbury who handled everything very wonderfully. After dropping my vehicle off after hours / I received a text message first thing in the morning that allowed kr to communicate with him throughout the course of my repair . He didnt expect to be able to get my car in for another week. He said maybe we could get a diagnosis but it might not get repaired for a week. During the diagnosis they were able to find the problem and fix it on the spot. To my surprise it was done the following day!

I had a great experience buying a car here! It was fast, easy & they gave me a great deal for the car I wanted.

Thank you FX Honda for making our new 2022 Honda Pilot an enjoyable experience. We got a amazing car at a great price.

Our experience with at FX Caprara Honda was awful. We contacted the dealership about buying our Nissan Titan. They gave us an offer on the vehicle and we asked what all needed to be done beforehand. He assured us to just bring in the vehicle and they would cut us a check. My husband takes time off work to bring the vehicle in and we were met with the salesman when we arrive. He proceeds to tell us that because the vehicle was registered in another state we would have to leave the vehicle there, they would pay the bank we have the vehicle financed with. However, they would not pay us for up to 10 days until they have the title in hand. We asked to speak to a manager and he says and I quote You can talk to me about whatever your problem is. He was a bully, he talked loudly over everyone in that dealership. He absolutely refused to find a way to solve the problem. I think he was just being lazy. By that time we decided to not do business with FX Caprara Honda. We had talked to this salesmanearlier about how we wanted to sell our truck and trade in another vehicle. He caused them to miss out on our business. When we left we went to several places around town and everyone gave us the same or slightly more of an offer on our vehicle. We took the vehicle to another town on the same day and was offered $1400 more on our vehicle. The individual contacted our bank, was assured there is a clean title, and cut us a check right then and there.

Great dealership, very happy with the deal I received on my New PilotThanks Victoria we appreciate your efforts!

Fast friendly repair service. Very customer oriented.

I had an issue with my truck, FX Caprara was able to fit me in their already full schedule and effect repairs on my vehicle. They kept me in the loop about my truck via text and calls the entire time. Quick service when I needed it the most. I highly recommend FX Caprara for your vehicle repairs.

Professional, kind, & very capable staff! I had a big problem with my vehicle that another dealership was unable to fix. FX Honda got me right in and fixed it with zero issues. This will be my go to place from here on out. Thank you very much for taking such good care of me!

Went in for a oil change and the gentleman was extremely pleasant. Then out of curiosity decided to look at upgrading my current vehicle. My sales person name was Lee Lafave which he was absolutely incredible. Extremely knowledgeable, patient and made you feel very welcomed. With that being said my Husband and I actually both ended up purchasing two new vehicles from him because he was just that awesome. Definitely would recommend Honda FX Caprara.

All the people in the service department were very nice and helpful. The reason for only 3 stars is once my car was done (saw it being put back in lot) it took them close to 15 minutes before they came to me to let me know that my car was ready??? Just think they could have been a little quicker as my time is just as valuable as theirs.

I was greeted with the smile of a friendly face. Nolan explained my car to me so I could understand (seeing I know nothing about my car).Nolan even checked on me and updated me while I waited for my car service to be done.Nolan is a sweet, well knowledged, professional man.Thank you

This is the 3rd car I have purchased here. Scott web is great an made it such a quick pain free process. I will b back

Roof Rack / Crossbar InstallationI phoned and spoke to Josh in service about installing a roof rack and crossbars on my Honda Odyssey. He was able to provide a quick quote and appointment time.On the day of the service I was immediately happy to see a COVID / cleaning protocol posted. Each employee was masked and super friendly. The waiting area in the dealership was spacious and clean. The installation was quick. I am very happy with my experience and would happily return.

Great service, works with you and doesnt pressure you or make you feel like you need them not pressured into anything at fx. Makes everyone feel at home. I know where Im getting my vehicles from now on!

Service is great! Always so nice and understanding. Definitely will use them again!

Was told I was going to be able to pick the color of my car and then I was just assigned one. They also said when the car would be in and they were off by a week.

Michael Hibbard made my buying experience easy! Great vehicle, a deal you can’t beat and even better customer service.

Mike Hibbard is the best! The easiest buying experience 👍🏼

Frankie and Jenn provided outstanding service, they treat me like family and it makes the car buying experience so much better. Quick, efficient, and professional. Facilities were clean and modern, Honda products are top notch, and everyone at FX Honda is super helpful. The only dealer for me and my family, because Frank and Jenn are like family to me. Thanks again! Rach loves her new Accord Sport SE!

I tried twice to have a car starter installed at another business and was told twice there was a problem with the wiring in my car. I bought the car at Caprara Honda so I called them to look at the car. They spent the day going over the car and found no problem! They did not charge me a dime for all the time spent. Great customer service!

Nice people and nice waiting area. They get the job done fast too.

Just want to say thank you for the wonderful experience my husband and I had purchasing our vehicles. Everyone was knowledgeable and helpful. They answered all of our questions and concerns. We highly recommend this family owned business for your car and truck needs.

Great customer service. Had an issue figuring out something on my car, after an hour and half of waiting they gave me a loaner car for the weekend. Very proffesional and helpful. Highly recommended!!!

Very disappointed in the service I received on my new Honda CRV. This is the second CRV I have bought there. Good service was one of the reasons I purchased from them. Sarcasm from service and was there three hours for a service and inspection. I was very disappointed. I will think hard before buying there again.

Outstanding service, hardly any wait. Excellent

Over the top incredible service. Josh on the service desk and Tom the mechanic were wonderful. Cant thank FX Caprara Honda enough

They fit me in when NOBODYYYYYY else wanted to even try. My mom died and her Condo sold quick and I have to close and inspection expires 6/30/21! Thank you FX!!!

Staff was great to work with. Because our car was to be in the shop for several weeks, the company gave us a loaner car. Got a weekly update on progress of car.Would take my cars there again!’

They are incredible as always! Wouldn’t even consider buying anywhere else. They always go the extra mile. They have a vehicle for every taste and budget!! Thanks guys !

Rob and Lee were great to work with. Everyone was friendly and professional.

I had shown up on time. The team had processed me. The time it took to complete my service was not long. They discussed what they had been done and answered my questions.

Going to a car dealership is like going to the dentist! Necessary evil! BUT this trip was worth it, kind courteous service. Painless and I left with a great smile! Thanks Joe Nunez ! I love my new ride.

If I could, I would give a 0. I asked them to fix 2 problems, they did neither, pretended they did and charged me a lot

The staff was friendly and the waiting room was nice. They were very good at explaining what they found. It was nice to go to have a oil change and check up on the car and not have them try to sell me something will definitely go back

Outstanding customer service!! Luxurious treatment from start to finish!! Coty Morgia is the best salesman we have ever had the pleasure of dealing with! He truly cares about his customers! He’s honest and kind! Jennifer Brett did our paperwork and was wonderful! Just great people!!

Excellent Customer Service!!Exhibits utmost professionalism and detail when reviewing service needed snd/or completed.Always ensures 100% satisfaction!

Service staff was wonderful! They followed Covid procedures which made me comfortable waiting for my oil change. The wait was not long and they informed me of any future issues. I would recommend for anyone needing service work. 👍🏻

My first visit here was great!!! The staff are friendly and attentive. I was happy with the service and wait time. I will be visiting this facility now as I own a Honda CR-V.

Great service with reasonable pricing.

Scott Caballero was so great and made sure I found exactly what I was looking for. I highly recommend them.

Everything was great. Car was dropped off night before for an 8am appt and I received a call when it was completed. Everyone was friendly. Thank you!

This is our second truck purchase from FX first was from FX Chevrolet and this purchase was from FX Honda..Always a great deal and fantastic experience.. We trust the FX family so much that we buy over the phone sight unseen.. We have also purchased multiple motorcycles from FX Harley Davidson.if your in the market for a new or used vehicle,give FX a call or visit,you will be glad that you did..Tell them Bill sent you

Always friendly, knowledgeable staff. Got me right in at my scheduled appointment time.

I arrived for my appointment a few minutes early but Was taken in early. Service was great.

I worked with Lee and he was awesome! So kind and funny! All the people at FX are nice and easy to work with! Thank you for helping me get into my new car!

As usual great service thanks service staff

Right off the top awesome vibes. Good team and satisfied deals. Will recommend anyone to check them out.

Rob was very helpful and knowledgeable about what we wanted and could afford.He made my husbands dream come true. This is our 2nd truck from here and we will be returning for our 3rd in the future.Also a big thanks to Mike and Jen.It was a great pleasure to deal with this staff.

Nice place Rob Thomas my salesman was friendly understanding and did his best to accommodate my needs. He was very astute professional and patient with me. The whole staff has a positive vibe and are very approachable with a no bs no games attitude. If you dont want to beat around the bush give them a shot. Way more than just Hondas.

Chris and any team member I have met at FX Caprara Honda have always provided me fast, kind and professional service!

Start-to-finish, the process of booking a service appointment and having my vehicle serviced was easy and straightforward. The staff is friendly and professional and the waiting area is clean and comfortable. Highly recommend!

I worked with Rob Thomas at FX Caprara Honda. I am a first time Honda buyer and Rob took the time to educate me about my optiions. He was patient and answered every one of my questions, giving me valuable tips along the way. I am very pleased with my purchase and Rob definitely deserves the credit for guiding me through the decision-making process. This was a very positive experience!

I was able to get a date and time which worked for me. I expected to be there for at least an hour and was surprised when it turned out to be less time. I felt respected and my questions were answered to my satisfaction. Very satisfied with my experience.

Jr is absolutely Amazing. He helped me purchase 2 vehicles that I absolutely love. One at a different location . Thank you ! Quick and easy transaction!

The customer service is always amazing at FX. They always take great care of your vehicle and very quickly. The site and waiting area are very clean and inviting. Visiting FX is always a great experience.

Luke was nice but there were a few different things I didnt care for ... one being there was a vehicle available that was in r price range 4 hrs before they closed then next day we went in it was gone when they knew I was def wanting to get it told me if I didnt have money down they cant hold it for me .... if I k ew that I would of went that evening before they closed wasnt notified of that...other is they dont really want to budge at all on there pricing .. every dealership can budge on pricing !!!

Great place to see options for new and used vehicles. Great friendly staff and Mike Young was great with handling my current lease and past used car buys. Great local family to support, highly recommend!

Great experience. Simple fix in and out in 5 minutes

Very easy and quick experience buying a vehicleGreat dealership

I bought a boat from fx caprara 4 weeks ago i cant register it because jenn brett refuses to return my calls .someone please help i need the proper recpiept.