Vee was awesome and we had such a great time in the process. Someone with definite customer service chops with a personable attitude. Was relatable and not pushy at all. Her fun attitude made going to the eye doctor an awesome experience and made me genuinely enjoy visiting for once.

I wanted to say thank you from the bottom of my heart for your caring staff! Twice in the last year, their compassionate care for my 99 year old home bound friend was above and beyond stellar! First time her frame broke, it was repaired free of charge. Second break recently required a new frame and they were able to find her a new frame that fit her prescription lens, with a wonderful discount. She was so upset not thinking her glasses could be fixed, she cried with joy when she got them back. And this was all done in a couple hours! You ladies are amazing, thank you for your kindness.

I happened to be in town from Pennsylvania and I needed some repairs done to my sunglasses. I walked in and they focused on me like a laser beam. Great service and nice location

Hello! My name is Sean aka Flamboiant and my experience with the beautiful ladies at Wisconsin Vision on E. Sunset Dr., Waukesha, WI was a very pleasant one. All the were courteous and helpful too me and I thank them for that. Thank you, ladies(yall know who yall are?!) And yea, I look good as hell in my new Versace eyewear dont I? LOL. ✌ out.

Very impersonal, out for the money only not to build a relationship. Very poor eye exam process in my opinion. They are stuck in March of 2020 hanging on to strict COVID policies and require masks even though there is no mask mandate and a vaccine. Watch the pricing, they are slippery.I would give them minus one star if I could.

THEY broke my frames. After doing an adjustment that I never requested. And then had the audacity to offer me 50% off of the replacement. Wow, how generous. Had I not come here, I wouldnt have broken glasses, but thanks for that 50% off. What a ripoff.Also, another reviewer mentioned that the doctor just wears his mask around his mouth and it doesnt cover his nose. The company responded and said they would address the issue. Yeah, no. His mask was not covering his nose during my whole appointment.Dont go here.EDIT: I ended up making a complaint to the BBB, the owner responded and offered a further discount for my glasses. I added a star for this response, however I am still upset that I had to elevate my complaint that far.

As soon as I walked into the building Victoria greeted me with a warm smile. She was calm and friendly and made me feel very comfortable. She was quick and efficient with my paperwork and helped me update my information. She answered all of my questions. Which I appreciate since I have anxiety when it comes to doctor offices. I was called back quick and everything went very smooth! Victoria also wiped down all the surfaces I was about to touch and after, which made me feel like this clinic is very cleanly. I ordered a year supply of contacts and Victoria made my day when she said they could ship them directly to my house! I found the experience to be painless and the Dr. was super friendly and informative. Will be coming back!!

I recently purchased frames at Wisconsin Vision where Autumn lead to me the most perfect frames. She was so sweet and helpful and especially patient with me. I highly recommend Autumn!!

I had a good experience with the optician and other store employees. They were intelligent, efficient and helpful.

I went 12/8/2020 The staff in the reception area was very nice, and efficient . But when the Dr. came out to get me I was so disappointed to see him with just one of those flimsy fleece neck warmers on barely covering his nose. Those are the least effective coverings for being safe against covid. It made me very uncomfortable and now I wish I had just walked out and not let him do the exam. So unprofessional ! Why would the company let him get away with that? I did work with a very nice gal after that helped me find glasses. I did order them too. Probably a mistake too! so Beware!

So just left the Wisconsin Vision Store located on Sunset Drive in Waukesha Wisconsin. Happy to never enter there again. I went in to get a copy of my eyeglass prescription but wasnt aware it was expired. I fully intended on scheduling another exam and buy more items like I did last year until I was told it would be a $10 fee for them them measure my pupillary distance, even though I was not charged this nuisance fee last year. I was told the pupillary distance isnt part of the exam from the eye doctor and they charge it separately. That is just crazy because it literally takes seconds to measure, I wasnt charged last year and there are plenty of opticians that dont charge it. Its not about the money. I have it. Its about the principle that you cant get properly fitted for glasses without it. Its not that different from buying a car and being told, the steering wheel is sold separately. It just doesnt make sense. So I called Target Optical and my family will just go there going forward as they dont charge this fee for a necessary part of the eye glass process. I am mad I didnt check the reviews prior to me going there last year. I see most of them are poor reviews and I understand why.

I will never ever return to this place. The older lady I dealt w was very nice. I had a young female doctor. You could tell she hated her profession n patients. I buy silhouettes which r very expensive. You would think they would want my business. Sooooooo rude. I asked her to check the pressure of my eyes due to it was borderline n w a big huff n a sigh she finally did. I’m in the medical profession n I wanted to let her have it but decided not to upset myself. She is gone now. I called. She was the second bad doctor I have had there. Will never go back. I called a new place n they said I was the second complaint that week about Wisconsin vision. What is wrong w your district mgrs that u hire such sub standard doctors??????? If I don’t like my doctors they r gone. I tell my patients the same thing. There r so many doctors go to a place that respects u n gives u high standard treatment. Bye bye Wisconsin vision!!!!!!!!!!!!!

Basic contact exam without insurance is $149. The trial pair of contacts I was given (included in price of exam) expired in 2015 and 2017. Covid note: Eye doctor had his mask hanging below his nose during the majority of my exam.

Dr Kurt was great. Workers were unfriendly, grumpy and at the best - unhelpful. ZERO customer service. I felt like I was an inconvenience to them. Took my Rx and will have it filled elsewhere.

Everyone is very friendly and helpful. The manager (Derek) has an eye for choosing the correct glasses for you so you look your best. Im very happy with the service I received and will always return to this store.

Glasses arrived quickly. Had some issues having my PD released but ultimately someone came through to help out.

Don’t expect customer service. I was hung up on 4 times before I could schedule an appointment and then they gave me the wrong glasses.

Definitely go somewhere else. I was shocked at the level of unprofessional behavior of the front desk person. Rudeness is not a good attribute to have as your public face. I have only posted positive reviews but I was so taken aback I had to write.

Horrible customer service. I made a pretty big purchases during my last visit (regular glasses, prescription sunglasses, and contacts). When I called back because the contact brand isnt working for me, they want me to pay an additional sitting fee to come back in. I understand it is 8 months later, but I havent been wearing the contacts and relying more on the glasses. I also called once before to talk about this and never get the call back from the doctor. Maybe if I had, it would have been within their imaginary time frame!?! Go elsewhere!!!

This place is pure garbage. I’d rather go about my life blind then get glasses or contacts from this place again.

My mother who immigrated from poland went here to get glasses done. They refused to take any insurance or AARP membership saying they had better discounts. Aftering billing her over 700 dollars they proceeded kept pushing the pickup day back. After over 3 weeks my mom demanded her money back and they told her to come into pick up her glasses, due to her work schedule she couldnt make it on Friday they told her they would be open on the weekend and it shouldnt interfere with her work schedule (like they knew her work schedule?) my mom visited the location on Saturday only to find out they where closed. They are still giving giving us the loop around and the manger is avoiding us. The next step will be legal or local news for assistants.

Helpful and friendly