This is the best, best place to pick out a proper new pillow. Youve got options to see what fits you and your sleep style, not just whats trendy in your Amazon recommendations.

Hands down the best mattresses. Great selection, knowledgeable sales staff, excellent products.

Great service with helpful staff assisting to find the best product to meet your need. We have used Verlo for years and are very satisfied with our mattresses and the service.

Horrible customer service and product. I was in the market for a new bed so I thought I would give this store a try but my experience has been a nightmare ever since I bought a mattress from them. When I arrived there, I stood and waited 20 minutes before anyone approached me. This should of been the first red flag, but decided to give it a chance.The sales rep falsely told me that if I buy a mattress, they will take it back and adjust it for me for free for the 1st 10 years at no cost. Later, I found out that it wasnt true as they charge over $100 for an adjustment. Also, their is not a trial period so you cannot return the bed for a refund. Furthermore, you cannot schedule a time to get it delivered, you have to be home for the whole day.If all this wasnt bad enough, they also messed up the stitching on my mattress as there is too much fabric on the top part. Their beds also require deep pocket sheets but any deep pocket sheets I buy NEVER fit the mattress. So every night the sheets come off the corners multiple times and I have to sometimes get up to fix them. They truly sold me a mattress that no sheets fit on. $800 down the drain. Youre better off avoiding Verlo.

This is our second mattress from Verlo. After our first night of sleep on the new mattress, we know we made the right decision again!! We liked the guidance and education we got when we placed the order, the organized approach to scheduling the delivery, and the on time delivery by very professional workers.

FINAL UPDATE:Around the delivery day, we went through a few more days of hassle to get this mattress in and have a layer that was ripped (we noticed it 20 min after it was delivered) replaced. The mattress is comfortable but I cant say Ill be spending any more money here as Ive had mattresses just as comfortable for a fraction of both the cost and the headache that this company put us through.ORIGINAL POST:We called ahead to this store twice to check delivery times as we were moving from Madison to Milwaukee and wanted to toss our old bed in Madison so we didn’t have to bring it with us. Jeremy told us delivery was about 1.5 weeks out at the time. We would be able to be in Milwaukee to have the bed delivered and only have to sleep on an air mattress for 1.5 weeks. We go to the store, order a $3,000 mattress, and have it set to deliver Friday, June 11th. I had travel plans all week so I arranged them for the sole purpose of having this mattress delivered on Friday. So the Wednesday NIGHT before delivery, I get a call from Maria, at Verlo, who left a voicemail saying there are supply chain issues and they need to reschedule the delivery. I call back the next morning, the line is busy so I leave a voicemail. I call again and the girl on the phone says that Maria is busy so I ask if anyone else can help me with this rescheduling. She says this supply chain issue has affected a lot of customers and Maria has to get back to all of them. If it’s such a large scale issue thats taking 7 hours to call people back, I think more than 1 person should be handling it. I tell her my travel plans are made around getting this mattress and I need to know if they need to change ASAP. 2 hours later is when I finally hear back from Maria. She said she can reschedule me to June 29th. Almost 3 weeks later. We have to sleep on an air mattress for 3 more weeks. I asked if she could do anything to refund us some money for this and she said no because it’s such a large scale that’s affected. So, since more of us are affected, they’re saying “nope you’re on your own here”. I asked if I could have the number of someone she reports to since she’s not able to help and she said it’s just her there. She finally says she’ll have the district manager call me (plot twist: he never did). For a $3,000 mattress, you’d think they would actually take care of their customers but they clearly only want money.Now, here’s the worst part: they lied initially about delivery. Maria said Wednesday was the first she’s heard about this issue. When I called another Verlo to see if we could buy from them instead, they said they’ve been having this issue for at least a month. So why did Jeremy say delivery would be guaranteed in 1.5 weeks? Our contract says delivery is on June 11th, and they broke that. Had we known this, we would’ve brought our old mattress so we wouldn’t be on an air mattress for 4 full weeks and I would’ve organized my travel plans to not need to stop in Milwaukee again on Friday. But by then it was all too late because Verlo does not care about their customers.

Second Verlo mattress, first purchased at Waukesha location. Satisfied with my purchase and delivery experience.

The customer service was horrible due to the fact that my husband and I entered the building and a sales rep looked at us as we entered and never greeted us. We walked around the store and that is where we could see a second rep sitting at a table, not helping any one and still no one bothered to greet us or acknowledge our presence. Once a customer came in about 5-10 minutes after us and was greeted by the first rep that was our sign to exit.

Jeremy was super helpful. We got an amazing deal on our new Verlo mattress and box spring. A very professional experience. No pushy upsells or pressure to buy extras. Would highly recommend!

Jeremy was very accomodating, was knowledgeable, and made the experience easy and relaxing

Very welcoming/ calming place and absolutely love the mattress!

As Im stated all spend a verlo mattress customer just because of this one bad experience I will not stop ordering from Verlo my salesman Jamal was very good very friendly really loved dealing with them

Enjoyed our store experience but the delivery was a disappointment as the driver refused to take our perfectly good old mattress. After 26 years it showed a bit of wear and had a couple of small spots but nothing major. We think the driver was having a bad day and now we are in charge of paying more to get someone to pick it up as we have a small car. Taking the old mattress was treated like a privilege we really should not expect -- which is strange, after spending $2000 it seems like it would be a no-brainer to help take the old one away. When I questioned why the mattress was not being taken he said curtly - it is in your contract. I had even asked in the store how strict it was and described our mattress having a couple small sweat stains and a small spot remaining where tea had spilled and been fully cleaned up 23 years ago. I read the contract to be seriously dirty. My mattress was more dirty after they dumped it in my garage having carried it out and then rejected it. I had hoped to go to Verlo for my kids mattresses but I dont see why I should after today.

I shopped at 4-other local furniture and mattress places and landed on Verlo. My friends said Verlo was their fave when I asked for recommendations on FB. I experienced a very kind and non pushy sales person and had a very positive delivery. The product is made local and we think a very fair price for the quality.

Hannah was AMAZING! We had a horrible sales experience earlier in the day at another Verlo location and came in here to give the brand another shot. We loved the idea of the quality and warranty, we just needed the right experience to sell it to us. Hannah was very real with my fiance and allowed us the time to make a choice that fit our needs and budget. I am so excited to get our new mattress next week. Thank you, Hannah!

This was my second time purchasing from Verlo, and each time has been Awesome experience. Thank you.

Friendly, efficient service at the store and with delivery. Weve had one verlo for 10 years and its been great, so we got a second one for our son. Quality product and service.

Excellent sales experience. Knowledgeable sales person and no pressure

Buying my new mattress here was a quick yet thorough, painless process. Verlo has incredibly friendly salespeople who are very knowledgeable about their products. To top that, everything is made locally!

Darren helped us to narrow down a mattress that was perfect for mine and my boyfriend’s sleeping preferences. Loved that we set a price range with him and had no push back on that budget. The whole process was simple and efficient!

Customer service was wonderful. The mattress is extremely comfortable. The entire experience was seemless.

This is not our first mattress from Verlo and we were very happy with the old one which is still serving in the guest bedroom. Our visit to the store was very pleasant and informative. We went through steps to ensure we had the right mattress for our needs. Selection was painless and later in the week, our delivery went very smoothly and all was describe to us as to use and cleaning. Great delivery crew. One down side was this was small damage to one side of the base. A stripped screw and screw plate was found while assembling. This also damaged the fabric around the screw hole. Delivery crew assured us that we would be contacted to discuss how to fix this. We are waiting for the call.

Mattress is awesome. Everything went very well. We are happy

I love stores with no employees, nobody is there to bother you 🤗

Staff was friendly. Fair prices. They have great beds

Went in on a Wednesday, tried a few different beds and received my custom-made bed on Friday. The associate that was in the store was very friendly, very knowledgeable, and patient with me as I tried out at least half of the beds in the showroom. I left the store excited about the new bed that I would be receiving soon, and very pleased with the service that I got. Thank you so much Jamal for your great service!

Jeremy was very helpful. Delivery was awesome and ahead of schedule!

No pressure sales, informative salesmen, and options for every budget. Highly recommend starting your search here.I walked into this store and almost walked because I assumed I couldnt afford anything in the store - I was so wrong! The showroom is gorgeous, the salesman Evan was a breeze to work with, and I left excited to get my new mattress!

Verlo made a mistake. The owner promptly corrected the mistake for us. We appreciate you taking good care of us when things didnt go initially as planned.

Got our mattress here 6 months ago and are loving it. Staff was very knowledgeable and relatively low pressure. For the price vs what you get, we went with a verlo after shopping around.

We Purchased a mattress and two pillows last Friday. My salesperson was really great and informative. I even had questions a week after the sale and Jamal was able to get back to me and resolve all of my questions. Thanks Verlo!!

Great prices

Excellent experience!! Great mattress and awesome customer service from the showroom to the delivery! Highly recommend!

The in fall I was quoted about $218 for them to pick up and redo the padding on my bed. In spring the price went up to around $281.When I was at the store with the sales associate figuring out what needed to be done to the mattress I was then told it would be $687. Bait and switch! If they had they been honest with me from the beginning and told me THE COST WOULD BE MORE THAN 3 TIMES THE ORIGINAL QUOTE, I would have just purchased a new mattress elsewhere.They were also supposed to deliver my old foam with the matters. I only received part of that. After the ordeal, they emailed me a survey but there was no response to my complaint. They’re laughing all of the way to the bank!

Josh spent 3 hours with me the afternoon I was in the store and was very knowledgeable and happily and patiently answered all of my questions because everyone I had very little knowledge of mattresses or what I was looking for. I feel quite confident about the quality and service and will return to purchase one of the mattresses I have narrowed my decision down to.

Was treated very poorly by the sales associate. As I walked in I was greeted by a man and was VERY rude towards me for no apparent reason. He was the only person in the store and I was the only customer that came in. He asked me, with a confused face, if I was shopping at Whole Foods. I told him that I was and decided to stop in to take a look some beds as I am in need for another one. He basically told me that they do not want people coming in that come from Whole Foods because we are a waste of time and do not ever buy anything. He then asked me to leave. I was completely shocked and appalled at his response and I left the store as he wished. I cannot fathom why someone would not allow me into a store to shop or look around. I cannot believe the way I was treated by this guy, I did absolutely nothing wrong and this person should not be working in a retail store where you deal with customers.

Amazingly friendly and knowledgeable staff. Adam provided the best customer service and knows his product well.

Steve was awesome! Didn’t feel any pressure from him and he was EXTREMELY knowledgeable, not just in their products but everyone else’s as well !

Very good quality beds. Staff was great to work with

Very nice ppl and very helpful

Great staff, really satisfied in the customer service and entire process, form start to finish! I will be back to buy again from Verlo in future.

Josh was very patient and knowledgeable. No high pressure sale.

I went the verlo in Wauwatosa and worked with evan. It was the best experience Ive ever had shopping for something. Evan was extremely knowledgeable never pushy, explained every single mattress to me, pros and cons, and was able to help me find perfect mattress to fit my needs. I was so extremely impressed with this store. Plus I got a great cup cappuccino while I was there :) highly highly recommend this store. Plus they have high quality mattresses, a great selection and extremely affordable prices

Josh was great and very helpful with reconfiguring our mattress!

Very friendly, eager to help. Never felt pressured.

Love their mattresses

Great

Ok

Outstanding