It was good got to go back to AT&T this week to have my old phone transferred to new phone thanks at&t

Corey he was very helpful and had a great experience. He also help us get some accessories for my new phone. And also told us about how we could get a better phone plan that lowered our monthly payment.

The store manager Corey is fantastic. He will go to whatever link to help every customer, and he also finds ways to save customers money on their monthly bills. He is an excellent example of great customer service

Awesome customer service setting up my new service for my business, just wish they had told me more about all the fees for the first bill. Also the best Tech installed my internet router. He had the most respect and very knowledgeable.

I set up an appointment inquiring about the price of switching from T-Mobile to AT&T for a family of 4. Upon entry, we were greeted by a sales member who seemed enthusiastic to help. The sales member then tried to upsell the most expensive wireless plan. After having mentioned Ive saw similar plans for cheaper on their website, he disregarded this and said the Elite Plan would be the better option. The sales associate gave us time to think on the plan he had mentioned. When he returned, I had told him that we would think about it and return. I then mentioned that my fiancée already has an AT&T phone that is paid off and asked if he was able to unlock it from their service specifically. He repeatedly dodged this question and would not help with the unlocking of the phone. He then began questioning the reasoning behind why we wouldnt be switching to the service. I responded with Weve had similar coverage with T-Mobile and are receiving better rates. He assured me that their coverage was superior, and the Extra $10 or $15 a month wouldnt break us. He then began getting uncomfortably close while trying to make the deal sound better to each one of us. Throughout the entire situation he failed to mention the $30-$40 activation fees that follow the transition of services. The entire situation felt unproductive and unprofessional on many standards especially when considering COVID-19 precautions. Ive never had a problem with any AT&T store until this instance.

Salesmen Jonathan Holland and Manny F. Are always very respectful and help me any time I need anything, encouraging the best accessories for me personally, Great workers! Definitely deserve appreciation.

Thankful to have help like this in town! Cory is a great guy!

Staff was very helpful and they were able to take care of my issue in a timely manner

Refused me service because I did not have on a face mask when I have a medical condition that requires me not to wear one I’ll be calling their corporate office and leaving a complaint as well lost a customer today

My sales rep Jacob was professional, helpful and patient. He was able to answer all of questions and concerns about purchase/set up of new device. He was the only person working but was able to keep everyone informed about helping them as soon as possible. Best experience EVER at this store. Give him a pat on the back for doing his job well and with a sense of humor.

Staff was very friendly, and welcoming. Helped resolve all of my issues and gave me very helpful advice!

Fast service just wish they would change the opening times online if they are opening later than what is posted had to sit and wait for about half hour because online it shows them opening at 9 but they didnt open till 10 they had it posted on the door but unfortunately I checked online before leaving my house other than that friendly people fast service 🙂

Manny was superb in knowledge and extremely helpful.

I canceled my account then got charged $70 for the month after..

I was greeted as soon as I walked in. Representative Emily, was very knowledgeable, professional and courteous. I normally get my phones via the AT&T site online because the service has not been good and representatives have not been the best but I wanted to actually see the phone before purchasing it so decided to go in and I was gladly surprised. Great service and I saw other representatives being very courteous and acknowledging every person that walked in.

After having difficulties with corporate regarding a phone upgrade and a new smart watch, I decided to go into the store to get things straightened out. Thank goodness people like Emily, she was extremely polite and helpful. As far as customer service goes, she was the gold standard.

I want to give an Awesome Review on Kenny at the Way cross store office.. Kenny is an Awesome guy! Kenny kept me calm in the mist of an Storm due to an 3rd party solicitor telling me one thing just get my services😡. Kenny words, just the things he said and did to help me stay Calm is beyond Words. He went over and beyond to Settle my storm and I greatly appreciate it!! I would recommend anyone if you want services from At&t or Direct T. V.. Go into our local office and ask to speak to Kenny and I can Promise you, you will not be Disappointed. Hes the Best hands down and know that I Greatly appreciated all you did today Kenny. .You Rock🙌

Did a good job and didnt take long at all. Over 20 years with AT&T

Didnt like the wait time hope that it gets better soon

Always try to be helpful but ends up rushing you out the door it seems

Solid service, anytime we have a need or a problem we are always well taken care of with friendly, personal, service.

Emily has been a great help to me everytime I walk in the store.Anytime you walk in you are always greeted with a smile and a great AT&T Employee!

They didnt let me in the store without a mask and once I was in we did the upgrade on the watch and the whole even with the computer missing up he was very respectful

Stopped by the store in Waycross with a phone issue. I spoke with Jacob, one f the sales reps there. He was very kind and knowledgeable about the issue with my phone. He even talked to me about an option to save money by setting up a business plan. Ill be going back soon.

Great customer service. Mandy and johnny very helpful

Great staff. I was able to get on a great promotion with AT&T and save money on my bill.

Amazing staff, so friendly they make me feel like family as opposed to a customer.

Nice friendly place to pay your phone bill .

There was only one worker managing 5 sets of people for over 2 hours while my daughter and I sat waiting for our turn. We had to wait until the 2nd worker got there to purchase a Sim card and activate prepaid service. In all we were there 3 hours for what should have taken and hour at most. It is not the fault of the staff, it is lack of help to support the current staff. Theyre hiring!

Awesome service! Appreciate Chad’s help through the process. Very helpful.

Great experience at this location. I had to wait for a few minutes as the store was pretty busy, but when the associate got to me he gave me the best service I have ever received. I wouldnt go anywhere else.

I had a great experience as soon as I walked into the door the sales rep greeted me with such respect enthusiasm!!!!

I would like to thank Kenny and jake are really awesome representatives for att. They went beyond expectations helping me set up my iPhone 10xr. Thanks a lot guys....

AT&T in Waycross is super helpful when I came in with over 5 things I needed done! They were super nice and patient with me!

Store manager, Manny, was very helpful, kind, and professional.

Very good service. Friendly and knowledgeable staff

I am giving a 5 Stars simply because I cannot give 100 Stars! The customer service at this location is AMAZING! Chris, Jacob, and Terryn are super nice and do everything in their power to make sure you are assisted in the best and most timely way possible. Jacob is absolutely hilarious! Chris is probably one of the most down to earth and understanding people that I have ever met. Terryn, well he is just plain COOL! I look forward to paying my bill each month and will not pay online or by phone because it gives me an excuse to go hang out with this awesome group of people for a few minutes. Great service, friendly people, and super fast! Highly reccomend

Actually getting timely assistance in that store would be a shock. If you go be prepared to WAIT and WAIT and WAIT. And if you are like most people you eventually leave without getting help of any kind.

Really appreciate the great help I got from the staff at AT&T in getting my Directv service setup. I love being able to watch Directv on my phone and tablet! Thanks guys!!!😁

They have awesome service the employees are so helpful with every thing you need done they are GREAT

Great assistance with my new devices. It was a great experience.

Great service. Got in got out and the staff was awesome

Great store, quick and friendly service

Dont do it. Had a horrible experience here with management. Switched back to Verizon over it.

Awesome. Made my CHRISTMAS come true for my daughter. AT&T in Waycross,Ga was a blessing.

Good service went to pay my

Absolutely fantastic service from the guys in Waycross.

Will never shop here again. Just go to an actual AT&T store or order online. Authorize dealers are limited.

Always very helpful

They really helped me by getting me set up with my new phones and unlimited data.

Great customer service!

Do not recommend

Nice people

They helped me get back in my phone when I got locked out.

Very good

Pretty awesome store

It was great.

Very helpful!

Two words Robert Bennett

Helpful

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