Not the best experience. What ever happened to going in a store picking something out and buying it. Crazy that you visit a store then have to use the app to make a purchase. I could have just stayed home and ordered my cell. Employees were super nice guess its just the protocol of the company, so not their fault.

Good service fast and friendly. I recommend Leticia Collins.

Amazing customer service never disappointed with their assistance will recommend tremendously

It was good but they had no phones available in store so I had to order it.

Salesperson was friendly and knowledgeable, but didnt even ask us if we needed help transferring from our old phone to our new one. My husband figured it out on his own, but it was much more lengthy and aggravating process than I had at the Verizon store in st Marys.

Very informative and courteous.

Always very helpful and friendly staff and they always get you in and out fast😁

Chanice Smith was very informative and helpful. She explained things to us and helped us make changes to our account. She was very nice and professional. I know who to talk to from now on. Since we switched to Verizon, things have been great so far!

Respectful and helpful. Opens at 9 at the moment

When answered pay my bill had never use the automated service before received help from the gentleman working... Verizon is the best cell phone service Ive ever used you should give them a shot

The staff were helpful the first 2 times I went up to the Verizon store but the third time I was not helped to my liking it was to late then on the last visit the 4th one the young lady got on the phone with costumer service and give me the phone I was on the company Verizon store phone for 1 hour and 15 minutes I got my phone fixed on my own so I wasnt impressed with any of the staff at the Waycross GA Verizon store off of memorial Dr

I had very simple question and handled very promptly

So 😥, they didnt have any Samsung phones in stock with lots of storage.

Just not a big fan of verizon stores. They limit what you can do there and the techs can sometimes be..... Uninformed.

Great service

Verizon as a company has horrible customer service. They could care less about customer retention and it shows in their attitude.

Cant speck to anyone at store! They want account pin or whatever! Cant they just answer their phone! Going to mswitch companies as soon as possible! Cant get any service help on setting up replacement phone!

Great service even with the Covid-19 requirements!

Good service, but didnt have what I needed seems they discontinued the items I needed.

Very nice and very professional

I was very satisfied with the service. I was not taken advantage of because of being elderly. I was happy watching the customer service person take care of two customers at one time. Even kept me up to date on how long my phone was up loading data from my old phone. Just saying I was okay with the pleasant service.

Always busy, which is s good thing. Called one evening to see what time they closed. I wanted to pay my husbands bill.He was in the va hospital and forgot to tell me. Bill needed to be paid that day. Called and was told 8;00pm closing. I live out in the country. Got there at 7,:40, they were locked up and gone! I sit in the parking and paid it over the phone

GreatWell some ppl want to write something bad because they go into a store at the busiest time of day and then complain it online about the service not knowing how much effort some employees put in. But I was raised different also thank you for acknowledging a comment. Fantastic customer service.

Nice clean store. Most of the employees are nice and helpful. They need to bring back setting up the phones when you buy at the store, you pay that much for the phone it should be ready to use when you walk out with it!

Love working out here

Excellent customer service! Visited this store to purchase a (ONE) prepaid cellphone & came out 30 minutes later with 4 free cellphones. (**with a 2yr year contract)

Very quick friendly service thank you!

Juliana was awesome. Got us taken care of quickly.

Super helpful love the atmosphere and theyre very nice people help me making a decision on what to do and where theyre not to get a new phone or not or that should think on that little bit more and wait to purchase the product these guys are very nice I recommended 100%

Verizon wireless treats prepaid customers like a piece of elephant dung! I can assure you that you would be better off with two tin cans and a piece of string. The customer service is awful. They are not knowledgeable about their own products. Please join me in giving Verizon 10 thumbs down. Run for the hills!

Some one needed to use my phone to see how to sen my old phones videos of mine from that one to my new phone took out the Sims cars and didnt put it back in the tray. Well Im slow and didnt know it went in a tray so these guys at Verizon helped me a ton and gave me great advice dont ever let anyone mess with your Sims card!!

Every now and then you can actually get some real help here to solve a problem with your phone. Apparently, though, the goal is to sell you a new phone every time you walk in the door. And to hook you on another contract. And the number of additional fees and service charges is shocking. And dont look for a loyalty discount!

Every time I need something done I am told to call another number. It took 15 rings for someone to answer the phone at the store- only to tell me to call another number. Went in to the store- was told to call a number instead of receiving services there. What does this store actually do? Don’t waste your time- go one town over for actual customer service.

Went in to get one new Phone and ended up with two Brand new phones for myself and my husband and payed nothing down !! And our Sales guy Caleb was amazing!!!!!! I would recommend anyone to go in and ask for him!!!! He worked with us, even though it took me a couple of hours to make up my mind and he found us exactly what we wanted.! Verizon Wireless in Waycross Ga has the most amazing customer service, everybody is so nice!!!!!!

Pleasant staff. Roberta was a huge help.

Awesome rep today. In and out of the store in minutes. Thank you

Really friendly folks always go out of the way to help you

I highly recommend joseph, he was very helpful and polite

James was a pleasure to deal with. Very courteous and knowledgeable.

Found a very professional young man in travaris and got exactly what I wanted. He was helpful in helping me pick a phone and had it activated in no time. I will definitely be back when the need arises.

Went there on a Saturday around 11:30 am . We had 3 people ahead of us so we had to wait about 15 minutes. When it was out turn our situation was handed quickly and professionally.

Purchased a product, Excellent Staff, helped us very fast. Will go back there again.

Excellent service. They are usually pretty friendly and helpful.

By God you just cant beat the service at this place. Ask for Austin he is my favorite. The best Verizon rep Ive ever encountered by far!!!!

Very helpful we will go back to that store again

My visit 4 days ago went very well. This was my 3rd trip. The 1st trip was a waste. The 2nd sent me in the right direction. But the 3rd got me back on track in less than 10 min. Although my son went a month without his phone.

Was in and out in a timely manner. Associate was awesome.

AWESOME customer service.

Great experience. A young rep named Dustin was very helpful.

Great staff and management. Highly recommend..Ask for Austin T...straight forward knowledgable and professional...

Our customer service representative, Joseph, was outstanding!!!

I bought my new cell phone there and got their service. Another really nice shop in Waycross. I had trouble with them porting my old phone number to the new one. But they straightened it all out. And were wonderful and explained everything to me. Im really glad I went in there. Before that I had Walmart family T-Mobile. It just doesnt cover down here like it did when I lived in Atlanta.

Its Verizon. Good help mostly, a lot of nice devices and a showroom. Best coverage of this area.

Really didnt get any help with our problem.

The wait was a bit, but reps were friendly, very knowledgeable and attentive.

The staff were ok. It was on Saturday and they had other things to do instead of being helpful.

I love my note 9 on the most reliable network .

They are nice if something happens to your phone they will take care of it for you

Been with Verizon since before they were Verizon (they bought out Alltel, so they got our accounts), and their service has been excellent. They have been (may be different now, but they definitely USED to be) the only provider that really had good coverage around where we live. This store (Waycross) has always had helpful and knowledgable folks in it. Sometimes the wait is WAY too long, but its not because theyre lazy -- its because theyre often busy! (Then the other day when we went in they had a handful of employees in there with virtually NO customers -- feast or famine, I guess!) Do we pay too much for cell service? Absolutely, but I doubt its much (if any) more than we would with other carriers. And like I said, these guys have been good and consistent, both with cell service and personal service, for many, many years!

Highly recommend working with this store. Travaris is awesome! He knew everything about the service and what works best for our plan. I went to Verizon stores here in Colorado and the service and knowledge was horrible. I will work with this Waycross store everytime. Thanks!

The employees were very helpful

Long wait, but great staff

Waycross Georgia, friendly,nice,clean store, helpful had what we wanted.

Best visit ever! The door was opened for me by Ace. My problem was quickly resolved with absolutely no wait. Thanks Ace!

Went in during lunch when they were busy and was still greeted and helped immediately! Felt very welcomed and will drive out of my way to give them my business the next time I need it.

Wonderful ppl and takes time to help when needed

They try to do everything to keep you happy

Well train staff, didnt have to wait a long time to get any service!

Very helpful for service problems. Not pushy for upgrades

I bypass my local store just to come here, excellent customer service.

They are awesome and make sure they make you very happy and do all they can to help you and get you what you need.

Place is awesome Erica always gets me what I am looking gor

When I have problems regarding telephone accessories they ALWAYS solve my problems quickly.

Get very good phone service with Verizon recommend it to everyone

Love Verizon but the staff can get competitive trying to get your sale

Awesome place awesome people very honest

Fast and friendly service! 15 minutes!!!

Very professional and pleasant.

Received excellent customer svc from Sed, no pushy sales

Very helpful and friendly young man.

Very nice people

Friendly service and very over the top to help

Great place to get phone mins.

Always helpful n prompt with merchandise and tech questions

Great reliable service

Helpful service not a long wait

This place take to much of my money every month ..

Didnt have to wait long also personal was very helpful and went out the way to help with a situation that I had with an iPhone

The go to place to upgrade my phones. Always friendly service just wish they werent so dang expensive.

Got the new phone I wanted. Great customer service.

Good people. Helping people.

Fast and friendly service.

TO Expence. High prices

Hate some of their halfass salesmanship. Bought new phone, did not receive book. Had to figure out how to do things without it. Made it almost impossible to set ringtones I chose.

Whatever your phone problems, Verizon in Blackshear can usually fix the problem.

Awesome help at Verizon today.

Waited for almost 10min no one ever acknowledged I was even there only one rep. Working others standing around

Great store

Great and Wonderful Experience.

Friendly employees always willing to help when I go in there.