They are a licensed vendor for a manufacturer, Whitehall Products. I ordered an item from Brass Gallery on 6/21. They did not place the order with the manufacturer until 7/13. Its now 8/24 and the item is still not finished by Whitehall, but I finally figured out the mystery - that Brass Gallery itself accounted for 3 weeks of delays by not sending in this order - nor did they mention it to me these last two months until I found out by calling Whitehall myself.