Jose, in service, was very helpful and efficient in getting my Jeep in and out. What Ive heard could take days to finish in waiting for parts then installation, I had done in moments. Thank you Jose and team for your efficiency.

Came to drop off my vehicle to have it serviced Monday morning. The level of disrespect by sales department was so rude. Guess they dont need my money. Do not recommend bringing cars here. Had my car in a flatbed truck waiting, now i have to relocate elsewhere. These retards wouldnt even reason with me.

My wife and I purchased the Jeep of our dreams from Envision CDJR West Covina yesterday and couldnt be happier! Sam, Adam, and Julie were all amazing. Adam was so knowledgeable, kind and really helped in choosing the right Wrangler for us. Thank you so much!!

My vehicle was submitted for a repairs estimate to be reviewed and approved by a third party financial assistance program in Claremont, CA. The assistance would help cover the cost for repairs to the Jeep.The dealership failed to provide a written statement and or printable one for repairs requested. In order to receive assistance, a written document was needed.After seven hours, vehicle was returned with wrong brake cap.•Request Refund (have not received as of Friday September 10th, 2021.)•Note: Refunded October 8th, 2021.

I’m surprised to see all the bad reviews, my experience with Adam here is one of the best, as a lease hacker with over 20+ transactions in the past. My wife and I was looking for a pacifica hybrid. We walked in at 7pm, Adam walked us to see all the inventory and helped us find the right model with the exact package we expected, carefully went through the details on the window sticker. The best part is Adam truly worked between me and the finance department. I finally talked to Sam & James in finance department. They look buff & tough, but really nice people. They made me happy by giving me enough discount. Again I never had such a good deal with such a straight forward anti-BS experience. Thanks to Adam, Sam and James!

Had 2 phone calls with this dealership and realized it would be best to stay far away. I made it clear I was looking for a specific color vehicle that was currently in transit. They refused to give me an estimated date that the vehicle would arrive and refused to talk about price (even though it was already listed on Jeeps website). They told me I should buy what they had on the lot and put a different color wrap on it. I couldnt believe how unprofessional that response was. Taking my business elsewhere.

Back in October 2020, I found a 2004 Jeep Wrangler at this dealership after months of searching. Went to go look and it was stock with some pretty new looking weather tech front floor mats. Decided to buy when they tried to sell us on an $841 paint protection and fob insurance. The car was priced at $7991, so no I won’t pay 10% cost for an insurance, also jeep wranglers pre 2007 come only with a key standard, and a chipped key as an option(which mine had but is not worth that much, and if you have two keys, you can pair up to 10 to one TJ wrangler on your own!) Trying to get them to take it off was like pulling teeth, kept talking about what it is. I had to say it’s 16 years old and I’m taking it off-road, it’ll get scratched and chipped and I don’t care. Take it off or I’m walking. They gave in and paid what I wanted.2 days later I go in to pick up the car, they hand me one key saying that’s all they got. On top of that, someone there tried to steal the floor mats, a manager called a tech to wash the mats and bring them as they didn’t even do that. Later I found out that they stole the owners manual as well!If you ever buy from these people, make sure it has all accessories from when you inspect to when you pick up, as they try to nickel and dime you and steal accessories off the car.

Went to see a minivan. They wouldnt discuss pricing. I decided to run the numbers, find out they add $1300 to every car they sell as key insurance. Total joke. Dont waste your time. Xavier was nice. But just a bad way to run a business. Thank you, next.

Christian did a good job and was very accommodating. He made the wait time worth while. His customer service was very comforting which made my experience very positive. I recommend him to anyone who needs their car serviced at this location.

Im an American Muscle car enthusiast and I bought a used Charger RT 2014 in March 2021. Love the car but it was time to change the oil and I decided to change it myself. Came to find out that the oil drain plug has been overtightened by nobody else but Envision. I still have not been able to remove this bolt. I believe this is common sense but when you tighten a bolt, theres something called torque specification. I wouldve expected a dealership to go by its own torque specs. Im very disappointed, something so simple could have been avoided if Envision would have simply used a torque spec.Update: I managed to remove the over torqued drain bolt with bolt extractors and a lot of leverage. The drain bolt was completely destroyed. Luckily the threads were fine on the oil pan.

I was talking to the manager about a possible trade, regarding a wrangler. I was provided a trade in number and instructed to drive up from San Diego (2 hours), for a a better trade in value. I was told, I would get more, once my trade in is on the lot. I drove up from San Diego, and had my car evaluated. Upon arrival, the used car salesman walked around my car and offered me on the bottom range of Kelly blue book value. When I attempted to negotiate a better price for the trade in, I was offered BELOW BLUEBOOK. A complete insult and a waste of my time. Furthermore, they expected me to pay a 5k markup on their new vehicle.I would not recommend doing business with this dealership. Four hours of drive time wasted. However, I did purchase what I was looking for at a neighboring Jeep Dealership.

This place is a joke service dept, I went here for fixed my blind spot mirrors, I never asked them do oil change and tire rotation, I waiting almost 2 hours they do oil change and then my blind spot still doesn’t working, I go asked the manager,He name is Ruben Barrera, He is a really rudely guy, he told me if I want to fixed it, I need waiting for tomorrow, It’s not my fault,they wasted my time and try let me spend extra money, I just do oil change last week at here,my oil life still 94%, Unbelievable. I talked with another manager,He take care me,only used one half hour to fixed my car. Only one person really friendly and helpful and nice to talked with me, He name is Robent Morales,Thanks a lot!I very appreciate it!!!I never do reviews but people should know the place is terrible!!! Almost 4hour waiting, If you wanna choose here just think about all one star reviews!!

Our first time here at this dealership, me and my wife couldnt be more happier with the customer service and friendliness. Our sales Rep was Jessica, she went above and beyond to get us the deal we were looking for. We are very Happy with our 2021 Jeep Renogade 80th addition. Jesus, the fiance manager made the process very easy. All in all we walked away with an incredible deal. Thank you Jessica for not giving up and making sure we drove off in the car we wanted. My wife is very happy and pleased with her awesome car. Everyone from the dales, to financing to parts they were a great staff.

Absolutely LOVE this dealership. They helped me find the car of my dreams. Adam, Julie, & Sam took such great care in answering all of my questions. I will be sending all my friends and family here. Thank you so much!

I like the no hassle experience when buying a car. They were very patient explaining all of the financing options and answered all of my questions.The price was the price and they came down to my reasonable offer. Not a dealership that lists the price low and then adds all the extras....yeah Im talking about you HB jeep

I went in for 73,300 ram 2500 i saw on their own website. Negotiation started at 110,000 because demand is high. I was the only one at the dealer. I told them bye then manager called 3 times telling me if i come back he will give it to me at 73,300. What a joke here is 1 star for wasting my time

What a great experience. I meet with Jeff online before coming in and he had the Jeep out front waiting for me to arrive. Everything from the negotiation to the financing went very smoothly with no crazy back and forth. This is how it should be how it is done. Thanks guys!

Had a horrible experience in 2018 but decided to come back as they were under new ownership. Sadly, the customer service from sales manager was deplorable this time. He wouldnt come out with the salesman to tell us why he would not sell us a car. We more than qualified. Perhaps a person of color does not warrant respectful customer service? Find another dealership to spend your money.

Very good service. Christian helped me and he was very professional and helpful they had my jee ready in a couple hours. I definitely recommend this place. I live in a Bakersfield and the service at jeep Chrysler in Bakersfield is horrible.

I took my Jeep for an oil change, the Service Department was very nice and efficient in special Cristian Caballero. Thank you for your help, very polite and a job well done. Thank you

Not recommend, take days to see a car or truck. Like all dealer ships everything is expensive. Only good thing that the workers are professional and friendly.

Came in to look over a 21 Powerwagon that was equiped with all the features Ive been searching to find. Staff was awesome. They were professional, courteous, and knowledgeable about their vehicles. Purchased the truck and couldnt be happier. Thank you to Jessica, Jose and Jesus for working with us to get the deal done. Would definitely recommend and will purchase here again.

So i went in with hopes of being turned away and to my surprise walked out with a brand new 2020 truck. Jesus marines and Fazio Tavatli were great and helped me get the best i could for what i had to offer. All in all great dealership and lovely people i would highly recommend it.

Xavier and Alma were awesome. Best experience we have had purchasing a vehicle. Great deal and no high pressure.

These guys have had my truck for a total of 12 days for a simple oil leak and the reason they said its not ready is part wasnt there then staffing and then guy called out sick completely unprofessional and terrible communication to me. I try and keep my business in my city but these guys are terrible advoid them at all cost

Yes I could give a zero rating If I could. I purchased a 2019 Jeep Cherokee June 1, 2021. First of all, they matched the trade in quote that I got from another dealership and that was solid.I witnessed a few shady practices as I had a FICO score of 760. They offered me a 5.99%. WHO DOES THAT?! All of a sudden they came back with a less shady APR. They also represented to me that I HAD to purchase the echo block appearance warranty that replaces the keys and other appearance items. It was intentionally misrepresented to me. A week later I looked at the contract and the contract stated that it was optional. I called the Service Contract and they told me that I shouldn’t have been charged. Over the last week, I called the dealership countless times. No one will contact me back. I have no other option but to contact the Better Business Bureau and perhaps file a small claims lawsuit for material intentional misrepresentation. Also in the contract they give contact information of an ex-employee. I called him and he was very frustrated. I will follow up in the next few weeks to see if they care to read this poor reflection of how they do business.

I drive here even though I have a closer dealer for service. They are always fair.Christian at the service department is very helpful it was a very pleasant experience getting my truck serviced here.

11.14.2020 The dealer is clearly not playing a fair game. We announced our offer in advance, with all taxes and hidden fees - 21,000. We immediately warned that we would not pay more for the car. The dealer has agreed on a price. Upon arrival, we examined the car and went to sign the contract. After checking our credit history (it was good), the supervisor stated that the price of the car was 24000. If they had said about such a price earlier, we would not even have arrived. This is not a professional and blatant lie. As a result, the credit history suffered, we spent 3 hours on the trip, money on gasoline, and the dealer did not even have the conscience to apologize for the obvious lie. I hope this boss will be fired for a lack of professionalism.

Very unpleasant car buying experience.I bought the car at 8 oclock in the evening. I want to come back to the next day, but they dont agree. So I can only trade in a hurry.But when I drove home, I found that the engine lights were always on. The next day I went to the store, the staff found many scratches on the car and there was a collision.The supervisor gave me a solution, let me make an appointment to repair! The staff told me that they would not check before they sold the car.At night, customers are hard to find problems, so they sell them to customers quickly! The staff said that according to California law, completed transactions cannot be exchanged or replaced and can only be repaired.The car I bought yesterday, I am going to repair it today, and I have to repair a lot of places.The staff has always stressed that this is a new car, this is a new car.The new car in this store needs to be repaired. Hahaha

Great service. Very happy with our new TruckAwesome sales reps

They sell bad cars and they don’t care there very bad don’t buy a car from them

Fazio worked hard for my deal and we did that in 2 hours, very nice car shopping experience thx

Awesome deals and great folks. Very professional and knowledgeable. Thanks envision.

BEWARE!!! This place is a joke and are cons. Purchased a car here with a bunch of hidden issues. Salesperson would not return any of my calls. Manager was of no help. Only great thing is that this car is certified so I took it to another dealership to get my issues fixed. AVOID AT ALL COSTS!!!

Heriberto was very nice and did the oil change sooner than what I had expected. The staff was very nice! I highly recommend coming here to buy your car and get your car serviced. Great experience every time.

Service dep .. on point.. mr Christopher cervantes is super knowledgeable... and super happy to help you ....100 % costumer satisfaction

In April, when I bought a car in this car dealership, I signed a contract of 335 monthly, but I received a bank notice, which turned into 444 monthly. I talked to the manager of the car dealership many times. They said that they had made a mistake in their work. But now I received a bank letter. Someone signed a contract of 444 imitating my signature. This kind of behavior is fraud. I hope someone can help me.

Absolute worst place to buy a vehicle. Bought our Ram here and never again will I ever be back here. We were avoided like the plague after we left and Jose the finance manager wasn’t any better. As soon as he made the deal we were dead to this place. It was so awful that corporate Chrysler called us and made an entire report on it and gave us back thousands of dollars for this dealerships continuous mistakes.Don’t not buy a vehicle here even after they reopen. All the same people are here.

Breanna absolutely is the worst. Unprofessional and u knowledgeable. Dont do business here.

The only credit I will give is to Ruben who is no longer with the company and to the techs at the time who updated the wiring for my aftermarket fuel pump and also replaced my leaking oil cooler. A week after repairs last November 2020 I noticed that my fuel gauge was not working reading properly so I asked to see if they are able to calibrate it but was told that an OEM fuel pump would solve the issue. I double checked with the tech to see if I need both fuel pumps since my car has a primary and secondary but was told that I only needed to get rid of the after market pump. I ordered an OEM pump from mopar and still had the same exact fuel gauge issues. I was then told that the pump I ordered was bad and that the dealer will have to order both fuel pumps to make sure that everything comes out good. I purchased both pumps & installation from the dealer then 1 week later my fuel gauge was still giving me issues. I was then told that I needed a new body control module. 1 week later my fuel gauge was still giving me issues. I was then told that I needed a new fuel tank to solve the issues. 1 week later my fuel gauge was still giving me issues. From then on each time I would bring my car back to the dealer they would wither simply clear the fuel sensor codes and say that even though they appeared that they are historical codes, stored not active codes, and that after constant testing the codes never appeared under their watch. After being very tired of the fuel sensor codes being cleared to only reappear again and also being very tired of watching my fuel gauge drop to the lowest level every time I had 5 gallons left I went to another dealer. The other dealer did not clear the code and say that they couldnt find anything because they corrected the issue less than two hours from when I dropped off my car. The biggest slap in my face was paying $2000 at Envision CDJR for a replacement fuel tank that I did not need. I was told that I had no signs of damage at the bottom of my car that would need a fuel tank replacement & there is no way that replacing a fuel tank will correct an electrical issue. Long story short when it comes to repairs, find a shop that will address all of the issues at once instead of going to a shop that will drag you along for 3 months. Finding another shop will save you $$$thousands. Anyone at this dealer who thinks I am exaggerating could look up exactly how many times I have had to come back for a fuel gauge that was never repaired. I am so relieved that I will never have to come back here again, not because it is 30 miles out of my way but because there are other shops out there that actually want to address issues and concerned instead of just temporarily clearing codes and saying everything is normal.

Had a great experience friendly people quick to help with my vehicle great service very professional and fast I definitely will be coming back thank you

WEST COVINA CHRYSLER DODGE RAM JEEP Dealership is a SCAM. The Sales reps are fooling the customers, they only want to sell the cars which arent properly inspected and they have the worst customer service. Here is my experience with them.I came across a post 11/20/17 for Jeep Grand Cherokee 2017 by West Covina Jeep Dealership with few rebates on it. It was a 2017 Jeep Grand Cherokee, MSRP $38,500 but after rebates, it was down to $31,000.I Scheduled an appointment to be there after work at 8:00 pm on Monday 20th Nov 2017. I was at the dealership for nearly 5 hours and the sales person gave numbers after numbers and no number was anywhere close to the numbers in the ad.Since I understood that the ad was most probably a scam to attract people to the dealership I decided to leave. This is where the sales rep suggested me to meet with the manager where I got TRICKED by the sales deceits and ended up buying 2018 Jeep which came to $41,000 on road price.I Immediately regretted the decision but since I bought it I took my new car and left the dealership at about 1:00 am on Nov 21st to find next day--to my disappointment--that the car wasn’t even washed property or had any polish done to look like a brand new car. Imagine how I felt when I bought a car $10 k over my budget and the first morning I see it it doesnt look anywhere close to a brand new car (attached pic).It took a week for me to get over the fact that this isn’t what I went for and became a victim of sales tactics. Moral of the story so far,DO NOT FALL FOR THIS TRICK OF MEETING A SECOND SALES MANAGER AND END UP BUYING SOMETHING OUT OF YOUR BUDGET.Day 12 - 3th Dec 2017, Its Sunday, 6:30pm. BRAND NEW JEEP DOESN’T START. Headlights work fine, interior lights work fine, music system works fine, so I know its not a battery issue, no signs of low battery or battery being dead. I am SUPER FREAKED OUT. I called the dealership and spoke to the sales and they suggested me to TOW the car to the nearest dealer. I had to go meet a potential client but I couldnt because my new car wasnt working. I canceled my meeting and lost my client and then TOWED the BRAND NEW car to the closest dealership on Day 13, Monday 04/12/17. I had to leave the car for two days for them to fix it.Upon inquiring I was told that the car had COMMUNICATION ISSUE which had something to do with the power supply to cluster, monitor and ENGINE itself. The brand New Jeep had to undergo calibrations, configure the whole system and reprogram it.BASICALLY THE JEEP THAT I BOUGHT WASN’T INSPECTED. BEFORE SELLING IT TO ME AND LOOKS LIKE 2018 JEEP GRAND CHEROKEE HAS ELECTRICAL AND/OR COMMUNICATION ISSUE. I AM SOO UPSET WITH THE PURCHASE I FEEL LIKE I AM DRIVING A REFURBISHED CAR FOR THE PRICE OF A NEW CAR.I Discussed my concerns with the general manager (Alex) at the WEST COVINA JEEP DEALERSHIP who didnt give any proper response and I had ZERO percent satisfaction. I didnt receive any help nor any resolution to my concerns at the dealership. The sales reps are annoying, the cars arent trustworthy and the customer service is zero.I request the dealership to look into my concerns; else Ill be forced to take it my issue to the Jeep Corporate Team or worst case scenario use the LEMON LAW ARBITRATION.Im sharing my story so that someone else doesnt fall for this scam and face the same problems which I did. Let my story serve you as a severe warning to be away from this dealership.NO STARTS FROM ME, IF IT WAS AN OPTION.

I just left and I’m extremely happy.I went in thinking I’m not going to get approved at all, and believe me I have HORRIBLE CREDIT.I had the pleasure of working with Amalia and words can’t describe how happy I am I got to work with her. She worked hard and made the deal happen. Those are the type of people I appreciate a lot, hard working and never gave up.Make sure if you go in and try and get a car you ask for Amalia cus I can almost guarantee you she’ll get you into the car you want.

We walked in looking for a used car. Sal Met us with ABSOLUTELY no pressure at all. In fact I had to look for him. Anyway we ended up with 2018 Camry and have nothing but a great experience. I understand they went under a new management transition and it was a amazing experience!Thanks to the whole Dodge team and I will definitely recommend WC Dodge.

Found a vehicle in their inventory via CarGurus, reached out to insure it was still there (had another place say they had a specific vehicle only to walk in with it being sold after confirming it was available before I came in). They quickly responded & assured me it was available, got there when they opened and met with Jose (Finance guy) who was helping out since the sales rep was not there yet. Jose could not have been easier to deal with, no pressure at all, asked me what my numbers were (down payment, trade-in value I was going for, and how much I wanted to finance). We got to an agreement super quick and after some minor adjustments on the final contract (thanks again to the owner for being so easy on the line items I wanted changed) drove away with a new ride in under 2 hours. Again Jose and the new owner could not have been better to deal with along with all their staff who could not have been friendlier

Horrible service, took my little cousin and he was prejudged immediately. Would have brought over to my local dealer but he lives in that area. Funny thing is hes an 800 score and could buy anything he wants. Sleazy all the way.

This dealer is closed! Tried calling for 2 days. Decided to drive down to see whats going on, and found car haulrrs moving all the cars off the lot. Would have been nice for them to have notify their customers they were closing.

Absolutely terrible bait and switch practices here. Should have listened to the reviews. They mark a car down to get you in the door, then try to say Someone must have INCORRECTLY listed this price... then give you a higher one.Also tried to tack on unnecessary charges and refused to remove them.After all was said and done and a price was agreed upon, reading the purchase contract will always show a much higher price than what you agreed out the door.Be wary. Should have listened to reviews myself.

Love, love, love my new truck. I really have to give a thumbs up to Jay, he was so nice and even stayed late for me to come down to the dealership & he was patient he answered all my questions he was so very polite I am very very pleased that I purchased my vehicle with West Covina Chrysler Dodge Jeep Ram. Even Mike at the other store was a sweetheart they are funny guys their was no pressure at all so over all they get 10 stars but thats not an option. Thanks guys for everything Im one very happy customer

I had my oil change so disappointed with there mechanic didn’t tight up the oil filter the only reason I found out because I park my truck inside my shop and noticed a oil stain on the floor that’s how I found out the oil filter was loose so unprofessional

Beware be careful with dealership like this. I bought a truck from them that was defective & they kept putting me off to fix something. Now there is no one answering the phone there. Ive waited over 3 months!

Amalia and Larry just gave us the best experience buying a car! So painless! Their friendliness and kindness will continue to bring us back for future purchases. Thank you!

Horrible. Never shop or bring your car here for service. You Will wait for an indefinite amount of time. 4 weeks to change one part? I still have yet to receive my truck back. Despite informing them I need the truck for work. I am now behind on payments and low on money because of how slow they are. Dont bring your car here. You will regret it.

Purchased a vehicle Jan 19 2020, Called a month after purchase because my finance company hadnt received proof of Title. They said their DMV clerk doesnt work there any longer. Not my problem and as a business you should still be process all your required paperwork after a sell. Controller said they would be process paperwork the next day and would call me back to confirm. 4 weeks later, 3 phone calls back to her, havent heard anything. 2 months after purchase and still no title.

Today I purchased a used vehicle from my friends over at West Covina Chrysler. Larry, Kitt and especially Fidel were all transparent, upfront and real with me. They were fast and cared that we had somewhere else to be. Go here for your next car purchase and ask for one of the guys!

Update #2 (after pickup):Julian (GM) had my car ready for me in perfect condition. I was supremely impressed with their care and attention to detail. Julian ensured that the issues that I had were forgotten and replaced by their care of me and my vehicle. Crystal helped me to get my keys and paperwork taken care of with a true customer service attitude that represents the dealership in the way they should be. I have updated the review to 5 stars with thankfulness to the prized employees Matt (my service rep), Crystal, and the GM Julian.

I think they are shut down already. I have bought my Rubicon at this place almost 3 years ago and they had it stolen while my car was there for service! No joke. It got even worse after the incident.

World-class Dealership and Staff. Bought my 3rd 2019 Dodge vehicle in the past 2 months (1st @ West Covina CDJR). Mo, Jose, Jasmin and the crew made our experience seamless and kept us entertained from test drive to delivery of vehicle. At times I thought we were in a comedy club! Will recommend this dealership to everyone. Honored to give Jasmin her 1st car sale!!! Thanks West Covina CDJR.

Fantastic dealership! Worked with us to get the truck we wanted at the price we needed. We highly reccomend them!

As a business owner is always good to take care of you clients at the end of the day they are our bread and butter. I was trying to purchase a commercial vehicle through the entire process spoke to 7 different sales people and not one of then would return calls I finally get a notice that I was approved and when I got to the dealership everybody was ignoring note: not one of them had was helping a customer. Finally some one approaches me and rudely was helping me so I walk out. Never go to this dealership really bad customer srrvice

On December 27th, We attempted to purchase a vehicle from West Covina Ford.... in the middle of the transaction the Ford dealership was sold. One of the workers told me to go over to the other dealership (West Covina Dodge). We went to the Dodge dealership... purchased the Ford Flex we were interested in. To date... we still have NOT received our registration, the tags have expired, my husband was pulled over for expired tags. We went back to the dealership... they gave us a paper plate, changed the date on the paperwork. They took our contract and did not return it to us. The car has a short on the inside lighting (please fix) We have contacted the DMV numerous times... NOTHING HAS BEEN DONEI am soooooo frustrated, and get no answers.., PLEASE HELPTHANK YOUTerri Moore

Horrible experience buying a car here.I bought a car back in September and still dont have my registration.To top it off DMV has informed me that the plates and vanity plates that belong to the former owner. The car may have been sold not being free and clear . I now have to seek legal assistance to rectify issue. No one ever returns calls and you are lucky to get a hold of anyone in charge over there. They are also owned by FORD dealership across the freeway so the buck just keeps getting passed from one side to the other with no resolution in sight.

Just purchased a brand new Dodge Challenger. Very nice experience. Amalia, Alex, & Gio were great to work with. Total time about 2 hours. Good price as well.

Helpful, friendly, courteous staff that was very flexible in handling my recent purchase of a used car. Never felt pressured, got us in and out quickly.

Great staff, great deals. Bishop was very kind and worked with us and got us in and out quickly. Definitely recommend.

The gentleman Adriel is very professional and attentive. Helped out immediately. The GM needs to be more customer friendly.

Great experience!!my daughter bought her 1st car at this dealership and was given the best customer service. Sales, finance department, sales manager gave her the opportunity to buy a New 2017 Jeep Cherokee Sport on a full time college student income. They were all so understanding and willing to help without being pushy and annoying. The General Manager also introduced himself and was also very welcoming. Great place next car I get will be from them

The most friendly and caring people you’ll meet at a dealership. Definitely notice the difference in ownership and a breathe of fresh air when purchasing a truck. They’ve gone above and beyond to deliver what I was looking for and I could not be more happy with this experience. I met one of the managers who came to introduce himself and they’re genuinely committed to reestsblished this dealership as the place to meet any car buying need! Check them out to see for yourself!

Great Customer Service. Vicente our Sales guy was very helpfull and the managers and the owner Moe are great people.

Awesome service! The staff there went above and beyond to help me. I lost the key to my lug nut and they went out of their way to find one and even gave it to me so I wouldnt have to struggle next time. I always have a great experience when I bring my car to get serviced there.

Worst dealer ever. I called them asking about a hybrid van, and they confirm they have it on stock. I live about 100 miles away from the dealer. Then I drove all this distance to get the van. After I arrived, I found out they do not have it in stock, and they trying to sell me a different car. They are not professional and not honest. DO NOT trust them.

This place was amazing!! The service was amazing!!! Ive had troubles with a lot of dealers and they made it work! Between Kevin, Mario, sales manager and financing manager was all amazing!! Everybody was so personable and tried so hard for us! Ive never had such great service highly recommended!! Thank you everybody from premier Chrysler of West Covina!! Never been so happy!!

Great service, awesome sales, worked with Brenda and Amalia in sales. Professional and understanding. I definitely recommend.

Love this place! Car gurus brought me here and the Sales Man Hady closed the deal. Nice guy from start to finish along with their financing staff. They were really patient with my undecided self haha.

UPDATE: Please read to bottom. !!!!##!!I am very happy that I chose to go to West Covina for our pre-owned Jeep. Another dealer attempted to talk me out of even looking here because of previous issues....but the dealership is under new ownership and local. Shop local. Buy local. And pricing. So I went for it. I am glad I did. Great SUV in excellent condition for an excellent price as well as bumper to bumper warranty . The process was painless and quick (as quick as buying a car can be anyways) and George and Fidel were both pleasant to work with. Oh yes, and I have HORRIBLE credit yet still was able to work out a great deal. Thanks guys☺👍UPDATE: DO NOT TRUST THESE GUYS!!!!!After we got home, I reread paperwork and saw they had left out our warranty. I called back and was told by George to just come down and they would fix it. Great! Except they didnt! They lied when I asked why we had to resign papers. Upon further review of papers they had changed our interest rate, financing charge, etc. The financing Department supervisor Ali tried to force us to sign a new contract! When we refused he attempted to slap our car keys out of my husbands hand. As I left the store holding my toddlers hand Ali ran up behind me and grabbed my wrist attempting to jerk papers out of my hand. READ YOUR CONTACT CAREFULLY, once it is signed they cannot force you to agree to new terms ESPECIALLY AFTER 10 DAY sellers cancellation window has closed.I have reported this to the BBBBuyer Beware!!!!! Same horrible business practices as before.

I have a 2018 Pacifica. Check engine light goes on randomly from time to time. When Ive come to this Chrysler auto repair Im told they cant do anything unless check engine light is on-- when I get there.Finally, as inconvenient as this is, I was able to take it when the light was on. It was 2 hours prior to closing time, but was told they didnt have time to hook it up to their computer. They offered to keep the car overnight and take me to a car rental place, but couldnt pay for the rental since they hadnt diagnosed the problem. Nevertheless, I left frustrated.Today I went with a flat tire. Im asked, So you want a new tire? I say, Not yet. Could you check the tire and patch it up if needed. Im told they are not a tire repair and that my tires wouldnt be covered under warranty.I can accept that these are simply their rules, but they are SO RUDE THROUGHOUT it all. The manager is condescending and sarcastic.This is the closest Chrysler to me, but Im willing to drive further to get friendly and courteous service

Tried to charge us $800 to simply take off the door panel. They said it would take them 7 shop hours total to open the drivers and passengers side. Two other shops have quoted me between $80 and $100 for the same thing. Even if this is the closest dealer to you, AVOID EVER COMING HERE.Also, the salespeople will completely make up facts about cars, hoping you dont know any better.

Are they open again ? I bought a car the week in March when the pandemic hit. They closed the following day and never re-opened. I have been calling and getting the run around from other dealerships where the phone has been transferred. I never received my plates or registration its been since March 2020. What do I do?

This was one of the best possible experiences Ive had at a dealership. Everyone was so nice and helpful. I went for a couple recalls on my truck and got lots more in return. I went down at 7 30am and then after filling out the paperwork they took me back home in their very nice air conditioned shuttle van with a super friendly and interesting guy that chatted with me and my daughter the whole way. Then later in the day they came and picked me up from my house and they had done a full 23 inspection, washed my truck, checked fluids and all that just for going to get those parts updated. Any service needed and I will definitely be coming back here !

We stopped by here to research potential cars for my cousin and the salespeople were fantastic. Jose Sanchez was the gentleman that took care of us and he was very friendly and accommodating. Definitely a refreshing experience compared to other dealers that weve visited. This place is worth a visit!

West Covina Chrysler-Jeep is awesome, Raul helped us find exactly what we were looking for he was friendly very professional and honest. The whole buying experience was actually pleasant this. I highly recommend going there if your looking for a car and great customer service.

These guys are awesome. From Vicente in sales, our finance manager Aydin, owner Moe. All go the extra mile to serve and keep customers happy.

Great experience. Gio and Fidel my sales pro were awesome. They are the reason I came back and purchased my new Jeep Cherokee. Very knowledgeable. The whole team there was great. No high pressure sales. Much thanks to Gio and the Finance for making it painless. Definitely recommend this dealer.Great service. Everyone was very professional and courteous. I will be back for future,with my fiance when he is ready to buy his second car. Great experience will be back to fix something that the side of my passenger side had that I notice couple of weeks after purchase due to rain and etc.

Great service in the sales dept got a new Durango gt for my family Jasmine has listened all my needs and made it pretty fast

Happy customer here Larry and Javier got me a new renegade jeep 2019 for a great price they are having a big sale for Christmas. Thank you so so much west covina jeep

Larry and Amalia helped my parents get a car for a good price. Very polite and respectful!

All I would have to say, is that I am beyond overjoyed that Miguel and his whole staff was friendly, kind and helpful towards my husband and I. They went above and beyond into making it happen that we went away with our car of our dreams, which was a Jeep Wrangler. I am beyond happy and thankful. And in shock as well hehe. Thank you everyone! Thank you Miguel for everything. :)

I am overly excited and happy with the great customer service and friendly people they really make you feel taken care of I like to make a special shout out to JT and Aydin in finance

Mario did a great job in the negotiating process and Rene the sales manager was friendly. I felt they worked hard to earn my business but feel confident I would refer others to them. This was a great experience in stark contrast to the Dodge Dealer in Puente Hills. - Avoid that place and come to the West Convina store....

Not only did they get me approved with $0 down. Im paying more more than $520 a month for a brand new 2017 fully loaded RAM 1500! The very same day my 09 Toyota crapped out and died on me, they got me in my new RAM. They took the time to get to know me, and the work I do. The sales Managers didnt shoot my credit all over the place from Bank to bank. They worked with me to understand me and my budget. Within an hour of being there, BAM! Approved at $0 down and $520 a month!They even went out of their way to drive all the way to LA, during traffic ours, to deliver the vehicle! Completed signing the paperwork in LA, and I was left with my new RAM! A1 service! The managers know their banks and the car business well. If youve had a bad experience in the past, remember, that this place is under completely new ownership and are making changes to adapt to the ever changing car business.

What a great dealership! Christopher went above and beyond for us in the service department! Friendly and with great communication! If we ever have to go to a dealership for repairs, this is the one we will always go to! Thanks for taking great care of our truck!

I visited the dealership 6-15-19, responding to there advertisement for a 2018 Jeep. The Jeep was used with low mileage. The advertised price was $15,995.00. My Grandson and I test drove the car, and we both agreed that it was a perfect car for him. I told the salesman that I wanted to purchase the car. I told him I wanted to pay cash, he then started to take my information for the purchase. He went to talk with his supervisor, which I assume is normal, they then presented me with a printout of the terms of the purchase. The purchase price was $15,995.00 plus $3,790.00 for aftermarket plus $3,580.87 Finance Charge. It also included Tax plus fee/options for a total of $25,614.60.This was clearly FALSE ADVERTISING.I feel sorry for anyone who in good faith buys a car from this dealership. There are laws that prohibit this from happening, clearly West Covina Crysler Dodge Jeep Ram believes that they are above the law.Clearly DisappointedGary G. MillerMember of Congress (Ret.)

These people cannot communicate politely, wait time to get my jeep looked at was 2-3 DAYS. Decided to go to another shop and it took them over half an hour to get my jeep out of the lot and Im pretty sure its because they just forgot I was picking up my own gd vehicle. Dont even bother with this place, save your time and blood pressure.

I bought a 2019 Dodge Charger and I had the best experience Larry the Sales Manger and Kenny my sale guy was great thanks again I will tell all off my family members about West Covina CDJR

I would like to thank Hector, Arthur and Robert at Primer Jeep in West Covina. I came in looking for a Jeep Renegade with low payments and good mileage to lease and they did just that. They were able to get me everything I asked for and with excellent customer service and more importantly without haggling me. Thanks again!

This place is a joke.service dept. has had my truck for eight days now it is leaking oil.They ordered a gasket and still do not have it.This is a warranty issue and they tell me if I pick it up they will have to start the hole process over again???I have taken it to dodge four times now for this issue..It is a rear main seal leak yet they can’t seem to figure that out...I am about ready to get an attorney and lemon law it...

Great job servicing my car. Chris and Andrew took care of me with the right service at the right price. Thanks guys. See you next time.

Under new owners, we feel good and comfortable, financial people great and friendly...!thank you Gooood very good deal.dodge Ram 1500.Big Horn. (They lost money but they have more space at yard)...thank you guys..

Took my car to inspect my struts and shocks because my tires were wearing abnormally. I took it in at 8am but the dealership didnt know I live 5 min away and I returned every hour on the hour and recorded my Jeep parked at the same spot NOT being serviced. 5 hours later they call me to tell me they inspected my Jeep and everything was fine. When I picked up my Jeep I confronted them and told them what I witnessed and recorded. They had nothing to say but We did a visual inspection. REALLY! they can tell whats wrong by staring at a parked car for 5 hours! They are liars and said they performed a service they never did and I have it all on videos. Yeah I reported them to BBB, Bureau of automotive repair and corporate, these dealerships give the industry a bad name.

Customer service is a coin flip. Always busy and long wait. But they do offer cheap oil change packages.