This review is about the truck rental dept. Every other truck place, Ryder, Penske, enterprise, Avon, Quixote, were all out of 16’ Isuzu trucks with a lift gate. Except this place. Daily rate was great. Mileage rate & location not so great. Overall service & truck condition was superior.

This is my second time at your dealership to have my Sierra serviced. Your staff is excellent. They are knowledgeable, and courteous. The dealership is clean and organized. Really enjoyed working with Jack, in service, he really helped me out with some timing issues on getting my A/C fixed.

Reynolds Buick had always offered us outstanding service. The employees always treat us with great respect and courtesy. The communication is great, and they do their jobs in a professional and timely manner. I know by taking my car in for service that it is in great hands.

I have never looked forward to the automobile shopping experience. I am the person who dreads the experience. But these guys are WONDERFUL! 5 stars all the way! They are helpful without being pushy, kind and as time efficient as the experience can be. If they have what you need, then go to them first. You will be happy you did.

Always a pleasure dealing with Jack Carter. Very personal and accommodating!

I called two other Buick dealers and they couldnt help me. One dealership did not even answer their phone. The other said an oil change and battery replacement would take 5 days. When I called Reynolds, they told me they would get to it right away. They were friendly, diligent and did a great job! I got my car back the same day and was able to pick my husband up at LAX the next. Even though Reynolds Buick is further away for me, I will always go their first.

I have excellent experience with your dealership. Nice, convenient, honest and friendly area.Specially the sales man (Mr Kennedy) made me super satisfied of the deal with his good attitude and experience.I really really suggest Reynolds dealership and him to all my friends.

What a refreshing experience. One of the best car buying experiences I have ever had. Kennedy made the whole experience easy and fast. I will be back for sure. My wife couldnt love her new GMC Sierra AT4 any more!

Everything went great with my first service at Reynolds GMC, however I was surprised at the $35.00 charge for a road test to check the vibration with the brakes. Jack did ask if I wanted a road test, which I approved, but I didnt know it would be billable. In fairness, the service cost less than the estimate so moving forward I will need to ask for more detail while requesting services.

My sales person, Henry, was awesome. He was really nice and informative.Manny in service was great as well. I brought my truck in to have them install a truck bed cover. He explained what would be done and how long the work should take. He and his service team are the best.Click

I had an appointment. Jack quickly took care of the paperwork, and Reynolds arranged an UBER ride home.

This was by far the best experience. I went to multiple dealerships in the San Diego County area. Their customer service was horrible.One phone call with Jeff lead to Mark at Reynolds and he took great care of me. He gave me straight forward answers even before I went up to the dealership (160 mi). Mark worked the deal the best he could and his co worked even join in to ensure I was getting the best price. I’ve never experienced such respect and class when it came to car buying. Nor have any sales persons just volunteered incentives genuinely trying to get you the best price when you already were convinced to purchase. This was my first New car purchase and I would make the drive again. I called my family just to brag on the experience as soon as I left, I didn’t tell them anything about the suv. It was that good! When I tell you superior customer service! I MEAN IT!Keep it up team, you can tell they are a team there and operate like a family! It’s not a competition. I can see why people travel from all over to this dealership.

I brought my GMC Sierra in for an electrical issue. They found the problem quickly & didnt over charge for the repair. Jack is a great guy & has always took good care of us & our vehicles

It could not of been more easier than it was. Everyone was very courteous and the entire process was very smooth. Mr. Bob Andringa made signing very simplistic while yet being very thorough on what we were signing. Within 30 minutes we were completed. Yet, the real Thank You goes to Danny Isida who we initially spoke and worked with in searching for our new Yukon Denali. Initially our wait time for our new car was going to be about 5-6 months. But with Dannys due diligence we had it in 3 weeks. By the time we arrived on site to view our new car everything had already been prepared for us to drive it home. It was what we exactly wanted and in the end we were and are very happy in turning to Reynolds Buick GMC for our new SUV. Thank You to all!!

Staff was very friendly and courteous. I appreciated being able to wait for my vehicle and facility is very pleasent and well kept.

The personnel very polite, helpful and very attentive to assist me

I am super happy with the service team at your dealership, Jack and the team have been nothing short of amazing in helping me out. My issue is that after 7 visits to the dealership my engine light came on again after the last visit. From my first Visit in September of 2020 until now the same codes keep coming up and my engine light comes on. Now my truck is out of warranty and I just spent $1,000 on this last visit and the light came on within 24 hours of me paying the invoice and picking up the truck. I feel these visits should be covered under the warranty since the problem was never properly resolved while the truck was under warranty. I need to escalate this situation to a higher lever within the dealership and coordinate with the GM Corporate to fix this truck properly.

Overall professionalism. Rudy and Danny were both extremely professional and courteous during the entire transaction process. Rudy was very informative and Danny was able to assist in all other aspects during the process. Prior to speaking with Rudy, Danny was very professional in returning calls and explaining questions and I had regarding a different vehicle purchase that we were interested in Before actually going with the final purchase that we made of the 2021 elevation.

Best dealership ever i have ever seen. no one push for unneccessary stuff that wont require.

The customer service was excellent. The appointment was easy to book and they kept it as scheduled. The service was quick. I bought the 3 pack oil change special so I will be returning

Jack is great! He is personable and believes in good customer service. I showed up, ready to turn in my keys, but he happened to see me and took my keys before the office was open. I appreciate this because I was headed to work and he made the process even easier!

Kudos for this dealership,Let me begin by saying throughout my life long experience of purchasing new or used cars ( many years) This is the first time I walked in and walked out happy.Starting from the initial inquiry, the salesman, Mr. Kennedy was very honest in answering all my questions. The loan process was so short and good, not going back and forth dealing with the finance manager. I had already had bad experiences with a salesperson from a dealer in Ontario.CA. I highly recommend this dealer, the professionalism and the service is above and beyond.God bless this business and their employees for looking out for their Customer, Kudos for the used car salesman. Great job. Excellent experience. One in a life time!!!!!!

I am very pleased getting my truck service there I bought two vehicles from Reynolds everybody is helpful and wonderful and they make everything seem easy

Jack was awesome, he let me come a little bit later then usual appointments due to my job, plus that day due to traffic from the fire.

I purchase a 2019 Denali Hd here and have done my routine service here since. After today, I dont think I will be returning here for service. I asked the mechanic if he could check my transmission for an intermittent hard kick downshifting and he said his technicians are not properly trained to diagnose Allison transmissions. I asked if he would atleast document my concern and he refused. I asked another mechanic and he said it is normal because the transmission is still breaking in. I asked another mechanic and he said I have to leave the truck for about a week and he will see if someone could test drive it. I will likely be doing my service somewhere else for now on.

Manny and the team did a GREAT job of taking care of us from the start. He was friendly, helpful, and accommodating. He got us a loaner car while our car was being repaired, got our car repaired quickly, and all on spur of the moment! Excellent!!

My service writer was extremely polite and professional, he answered all my questions and kept me informed of the job progress continually.

Danny Herrera was GREAT! Im a to the point type of person - Danny picked up on that and made things happen without beating around the bush and for a fair price. Ill definitely be back to buy my next truck.

Mark was the salesman. He was outstanding. Product knowledge combined with hospitality made the experience absolutely painless. The sales manager and the gentleman in finance were also terrific (unfortunately I don’t their names). Although I don’t live near Covina, I will happily make the drive for my next General Motors need. I will also refer Reynolds Buick to anyone in the market for a their next GM vehicle.

I had an appointment for an oil and filter change. Once again, Jack got me all signed inand the work started. While waiting for the work to be completed, Omar and I engaged in a conversation about a new truck. He took the time to escort me up to the lot, obtain the keys to a vehicle so I could inspect it. Keep in mind, Omar is not in sales, but he recognized our past customer relationship and educated me and pointed out some of the new changes on the newer trucks on the sales lot. A couple hours later, my vehicle was done, washed, and I was on my way. Reynolds is first class in my opinion.

I was able to be Squeezed in for a 7:30 am Monday morning appointment from Friday from a Dead Battery. Charged my old Battery for verification ( dealer battery w/warranty ) was done in 2 hours, replace with a new battery. Great as usual.

Everyone was friendly and professional. The waiting area was immaculate and I felt very comfortable hanging out in the lounge while my vehicle was being serviced.

Please note: this review has ZERO to do with my service adviser!! He’s not at fault for the issues with the actual mechanics or shop foreman etc. After my previous experiences with your dealership with “Angel” in the commercial truck service. He tried to rip me off with un needed repairs. And I caught him at it. I had documentation from another dealership (Thorson Pasadena) and - repair place “Domestic Diesel” in Chino Ca.I understand now it is a couple years later and Angel no longer works for your dealership. So I give it a second try and visit your dealership for my 2018 3500 Denali dually truck with only 13k plus miles on odometer. Somehow they spilled a ton of oil inside my chassis and frame rails and it’s been leaking in my driveway ever since. I had to return to make sure they didn’t leave anything loose or defective. They supposedly washed the oil off. It’s been days and my driveway still shows signs of an oil mess. This has costed me much time returning to your dealership, buying special products to clean my driveway, etc… I intend on sharing my recent experience on YELP….. this is completely unacceptable. I have not received a phone call following up or even to offer to clean my driveway etc….. horrible experience for the SECOND TIME. I had a purchase a bundle oil service coupons. I would like a refund. I have no confidence in your service DEPT. In addition. They booked me for a second service recall. They performed the same recall twice?? Or maybe just wanted to be paid twice……

I had a horrible experience with the service department, the management keeps changing, hiring new people, I bought tires there and when I needed service they changed the terms and I had difficulty getting them to service the tires. Then they put the wrong name on car warranty and refused to service the car. I have bought several cars from them in the past. I will not go back to this dealership. I was basically called a liar and was treated terrible. For me these people don’t care about you only money. Beware

I really can’t say enough about the positive customer service experience I received at Reynold’s while I had my truck in for service recently. It’s consistently great and I always walk away feeling good about my choice to use their services when in need of repairs or preventative maintenance.

Very respectful and Kind and i like they how they come up to you very fast. .I did not wait for a second. Everyone are very Kind and Helpful make feel like they know you for a long time. Make me feel happy and comfortable

It was the best experience they were very friendly. Especially my ar sales person Dany Herera.

My wife and I were extremely pleased with the detail and quality of customer service all member of the Reynolds Buick GMC team provided.I highly recommend Reynolds Buick GMC to anyone living in Orange County, LA County and anywhere within a 50 mile radius. Its worth the drive to enjoy driving off a Quality vehicle leaving completely satisfied.Thank you Mark and Jim!

It was an awesome experience all the way from sales to finance ... we coordinated much of the process over the phone a day or so before I arrived and I was in and out in less than an hour. Would definitely purchase from Reynolds Buick GMC again!

I always feel well taken care of at this dealership.

I purchased a new vehicle from Reynolds Buick and they were awesome! Everyone was so professional and friendly! They really made the experience easy and smooth. I would recommend Reynolds Buick to all of my friends!

Words just dont do justice to describe the level of professionalism, ethics, honesty, and integrity that Reynolds brings to the GM name. Its the second vehicle I bought from them and several referrals Ive sent over to them have the same to say. Ill drive 70 miles from my home every single time when service like this is provided. They are bar none. Period.

Jack was great to work with. He is personable, honest, and genuine. I had my truck in for service and they replaced the evap solenoid. It took the engine light away but I still have the same sputtering problem. Jack has advised me to drive it straight to the shop when I experience the issue as it is very intermittent. I very much appreciate the added attention that he is giving me in trying to solve the issue.Mike johnson

Jack Carter was very helpful in getting me in and out so I could get to work on time!Great friendly staff

Very fast and easy. Staff is friendly and helpful.

Staff Is friendly and knowledgeable.Our service advisor, Ben Su, is attentive to our needs, delivers our vehicles when promised and always greets me by name upon my arrival.

Excellent service. Made the buying process quick and easy.

Gmc services did a very good job although I waited longer as they promise.

Jack Carter and his team in the Service Department are always very courteous, helpful and accomodating. I feel very comfortable bringing my Buick La Crosse in for servicing. The lounge is a nice place to wait.Thank you!

The oil & filter change was quick. I was in & out within an hour.

Henry took the time to pull information on several used and new vehicles for us. He was polite and answered all questions. Our purchase went smoothly. Thank you Henry for your service and Octavio for your care in explaining all things finance.

Very friendly and knowledgeable people. Ben from service was my consultan. Very good customer services and facilities super clean

Sales consultant Rudy was great and very attentive of my current needs. His friendliness and great customer service was the main reason why a made my purchase at Reynolds, after shopping 5 other GMC dealerships.

Easy in, easy out. Thank you!

My experience at the dealershipwas very seamless and fantastic Rudy and Jimmy from the dealership were very responsive and on top of it through the whole process such a pleasure to work with .Highly recommend and I will continue to come back.

Didn’t like the experience too much . Guy tried tell me my tires were showing the steel in them. I couldn’t see it and he couldn’t point it out to me.. I know cars well don’t treat me like I’m 10 years old. I may go elsewhere from now on for service .

My experience was positive from the time I called the service department to make an appointment to my in-person interactions. I definitely liked the atmosphere of the dealership. All employees had a great customer service mindset and seemed to care genuinely. My experience was refreshing.

On the last day of the month my lease was up and i needed a vehicle within a couple days. After hours of negotiation, the sale rep, the sales manager, and i agreed on a price to include the GM factory military/first responder discount program and GM rebate or interest rate promotion that ended that day. After about an hour the GM stopped the deal because he did not want to honor the GM factory military/first responder discount program. I am not thrilled about wasting each others time and for a GM to want to stop a deal because he thinks he can make more the next month when promotions change is just rude.I made arrangements the next day with another dealer to purchase a similar vehicle with the discounts and have the car delivered to me the following day. I had to go through the whole negotiation process and run my credit again. That afternoon the Reynolds sales rep called me back and said the GM agreed to let the deal happen. Good for me as it was my first choice in vehicle but i was still sour about the whole deal and so was the other dealership as i had them draft all the paperwork and prepare a driver for delivery from the valley to the IE.The sales rep was very helpful and compassionate the entire time. Id recommend him but the GM is iffy.

Ordered vehicle with great explanation of features as we went down the options list, once vehicle arrived I was notified and finance dept. got me out quick.. This was very important to me since I dont have time to waist sitting in dealerships..

Quality work on our vehicle and excellent customer service!

After taking my GMC Terrain to one mechanic who told me I needed a new engine and more recently a new fuel pump, I decided to take a chance on this dealer based on the favorable Google reviews. AAA had California Coach tow my car into Reynolds Buick-GMC and Ben, my Reynolds service agent was fantastic. I told him that my husband said I didnt drive the car often enough and I said to Ben these cars are run by computers not carburetors. Having replaced the fuel pump I thought it might be one of two sensors or the Throttle Body. Ben listened to me about the constant stalling, engine lights on and off and low power. Ben gave me confidence in Reynolds and he kept me informed along the way. My care needed the Throttle Body cleaned and the ECM replaced and it has been running great since the repairs. Dont be afraid to go to a reputable dealer for repairs. They know their cars. I will be going to Reynolds from now on. And another nice thing about Reynolds, they washed my car. Thank you

Get yours while you can. Stock is dwindling down fast!

The 5 stars are for the outward display of good customer service rendered by everyone I spoke with during this ordeal. However, it is unfair and unfortunate (to customers) that your company did not honor the very expensive extended warranty I purchased when I purchased my vehicle at your store in 2014. I know you couldnt care less as I am only one customer and dont make any difference to your bottom line. This was a very expensive repair and I can fathom only one reason why it wasnt covered under warranty - deception.This experience has taught me a valuable lesson about extended warranties and I will never purchase another one.I was recommended to your store by a family friend of one of your employees and I have personally recommended others to visit Reynolds when shopping for a new vehicle. I expected a better outcome.The only silver lining in this scenario is that I am blessed with the ability to pay the ridiculous price you charged me for the repairs and my GMC Sierra 2500HD is awesome. As for the warranty, it is worthless and you shouldnt sell something so worthless because the quality of the vehicles you sell speak for themselves.Thank you for the opportunity to vent.Carl

Always a good experience, service staff is wonderful

I received excellent service & my service rep Manny Acuna, was so very helpful & took the time explaining all the services that I was getting on my vehicle. Many was friendly but very professional. I will definitely request him the next time I have my vehicle serviced.

I have bought cars and trucks from many dealerships and this was by far the best I have found. The salesman Danny answered all my emailed questions quickly and was able to get me a fair price on my trade in and a really good price on my new truck. I had to drive an hour but still would recommend anyone looking for a new GMC or Buick to make the drive it will be worth the trip

I was extremely pleased with How my service writer Manny handled everything. Not only did he communicate with me each step of the way, but he was very easy to deal with and made sure that the process of using the extended service contract our vehicle had, was simple and painless. Getting the work approved once the required repairs were made known, all the way through when we picked up our vehicle and having it hand washed. I honestly couldnt have asked for better service. He went above and beyond with our repair.

Very polite and easy to communicate with Manny. And everyone was very polite.

It was fast and everyone was so polite

Jack from the Service Department helps us each time and gives us the best customer service in the world! We love coming to Reynolds because of the treatment Jack gives us. We will be coming back soon.

I dont do a lot of driving and I bought my truck last August and it just now needed the first oil change . I went into the dealership a while back to make an appointment and was told I still had another 1000 miles before service well I got close to needing service and forgot to a appointment and went in a couple days before memorial day and they did the service without an appointment even being extremely busy do to the holiday weekend Thank You William Holliday

Manny was very professional and took care of my special request to remove bumper guard. He also provided a quote for me to replace in the future.

Thorough, no-pressure dealership with an emphasis on customer satisfaction. I was directed here through CarGurus.com and their sales rep Mark responded to my texts instantly, and each time I messaged after that.When I visited, Mark was really patient with all my questions [also really mindful of social distancing and hygiene, which I appreciated] and had info & answers on everything I brought up. I wound up purchasing a previously-owned Prius from Reynolds GMC last week, and found the entire experience to be painless & maybe even enjoyable... right down to their financing & paperwork office.If I need another car anytime soon, Id definitely go here again!

Jack was amazing! He was so helpful and was in constant communication with us regarding our vehicle. The whole team was great! Definitely going to buy another car here solely based on their great customer service!

My wife and I have leased Buicks for Reynolds for many years. I is and has been a pleasant process with no hiccups or surprises. That being said, this last experience has left us dismayed. A couple of months after returning a vehicle and taking the lease on a new one, we received a delinquent DMV Renewal notice. A message was left on the dealerships website (with our contact info). Also, the sales person was contacted via email. Both messages requested confirmation that this matter has been corrected.As of today, we have heard not one iota from this dealership about this matter. New messages have been sent but what gives? There may not be another Buick in the future.

Sales and financing staff were friendly. I wasnt pushed to buy or add extras and believe all information was given to me honestly and as a choice. I would definitely go back.

Everyone was super nice, and my car looked like it had been detailed when it was returned to me there was not a speck of dirt on it anywhere. They even cleaned the rims.

Wonderful customer service. Someone was at the entrance ready to help Me once I drove in. happy to have found Reynolds GMC

Fast, fiendly, and great service.

Good prices, fast responses, Mr. Kennedy made everything quick and easy👍🏽

Jack Carter, Service Advisor at Reynolds GMC West Covina, was knowledgeable and very customer focused with the repairs that were required to place by 2007 Denali back on the road quickly. The dealership is actively following the state mandated Covid 19 safety requirements. ALL staff maintained the mandatory facial mask requirements dutifully and might say even cheerfully. Facility was constantly cleaned and wiped down by designated staff. Customer lounge and restrooms were clean and well maintained.A very positive experience!

I brought my car in and was promptly greeted by Jack Carter. I explained the issue and we took it for a short test drive. Jack called me later with the diagnosis and estimated ETA. I gave the work authorization and picked up my repaired vehicle 2 days later. Excellent customer service!

The ladies and gentlemen that work at the Reynolds Buick GMC Parts & Service department are hands down some of the best Ive dealt with! Always friendly, helpful, knowledgeable, and get the job done professionally. I never feel like Im being lied to or scammed out of my money. Even with dealership pricing they still offer some of the best prices. You get more than you pay for with this level of service. My truck always comes back clean and running like a champ.

Jack is always efficient and attentive. Check in and check out process was seamless. All safety precautions were taken into consideration and gave me peace of mind. Will continue to bring my vehicle to Reynolds GMC for service.

The service done in a timely manner very satisfied

After calling many dealerships getting the run around and then a conversation with Kennedy at Reynolds Buick/Gmc of West Covina that conversation is what brought me in that conversation is what sold the vehicle. No nonsense total honesty. Thanks Kennedy. And all the people I delt with at Reynolds /Gmc. Best dealer ever👍🏻

We love everyone there especially Ben. We are treated extremely well and extremely satisfied with the repairs (oil change, etc.) that were completed.

The folks in the parts department were helpful and got the part I wanted quickly. Manny in service did a great job of getting the new part installed quickly and professionally. I couldnt be happier with the entire experience!

Unfortunately, an oil change routine service took over 2 hours while I waited. This was with a 7:00 AM appointment.

The transaction was painless and effortless. I was treated fairly and would definitely recommend the dealership

Although I have a Chevrolet, I trust Reynolds Buick GMC to service my vehicle. Jack Carter is my preferred service advisor. He is very professional and knowledgeable.

Please do your research before buying a car here. I was told by the Salesman that I was buying a 2021 GMC Acadia with a 4 Cylinder 2.0 Liter, turbo charged engine, and turns out I can home with a 4 Cylinder 2.5 Liter naturally aspirated motor. I had told Chuck Rhodes about the incident, and he told me theres nothing he can do, since they dont make a turbocharged motor for this car. Turns out they do make a turbocharged motor for the 2021 GMC Acadia. Please fellas, if the General Manager doesnt know much about the vehicles General Motors sells, then proceed with caution before buying a vehicle here, do your research, and do not trust everything the salesman tells you.

Jack Carter was the best and the dealership really took care of me and my 2016 Buick Verano

Excellent service from Jack in the service department

Fair price, smooth experience

First I would like to apologize for my late response. My vehicle originally was towed in on 3/11/21 and found out I needed a new transmission. For those of you reading this may say “uh ohhhh she was price gouged”, well the answer to you, ABSOLUTELY NOT!!!Reynolds GMC Covina as always exemplified respect, care, knowledge and courtesy. It’s never service as usual, I always experience above and beyond🙂.Thank you Jack for always being pleasant and knowing exactly what the need is for my vehicle. You never waiver! Omar you took care of me with a beautiful rental, thank you for looking out for me. Robert thanks for your acknowledgment of me when I’m on site I rarely see you anymore 👋🏼Can’t ever forget the pleasant smile when checking out which is the “cherry on top”......Appreciate all of the mechanics who took their time in patience and expertise!!you all rock‼️If anyone out there living near the Covina area and you need service on your GMC Vehicle please do not hesitate in contacting Reynolds’s GMC you won’t regret it!!!!KathyCherrySatisfied Customer

The Internet Mgr. was very informative, direct and easy to deal with. I shopped around with two other dealerships and they promised things they could not delivered. Reynolds was my first visit and the other two did not come close to making a deal. I returned to Reynolds and the Mgr. kept his word and we closed the deal.

Eventhough there was a language barrier, my husband was treated respectfully, and was given patience in explaining the process to me to let him know what the deal was going to be.

Jack Carter was awesome and funny as always. Although he could not solve my issue with my Infotainment system the mechanic (Steve) was also very helpful and very professional.He also ordered a new system in order to solve my issue. Hopefully I dont have to wait to long for it to arrive, its now in GMs hands.

They scheduler was friendly when I called and got an appointment quickly/easily. Service staff was very friendly and helpful/knowledgeable with some questions I had about my vehicle.