The West Covina store provides great customer service every time I come in. I personally would like to thank Daniel, Brittany, and Maciel for your knowledge, professional service, and excellent customer service that you all provided. Good customer service is so hard to find these days, so I am truly grateful for all your help.

I was very pleased with the customer service at this location. I stepped in the ask questions about changing my plan since it was outdated and I was spending more money than I needed to. Both store manager and his assistant, Leo, helped me through my many questions and concerns. They guided me through it all- I am a person of many questions. They were very patient with me which means a lot to customers like me. Many places do not have good work ethics or customer service but I always return to this location. I would recommend this location for anyone especially those transitioning to new plans and are still learning about technology.☺️

Lia was extremely helpful and knowledgeable. The manager, A.P. was also helpful. Both had my interest in saving the most money, as the top priority. They met all my expectations.

Best service ever! Had a complicated situation with my account, and the team of associates here were up to the task. Friendly through the entire process, they fixed all my problems and really went above and beyond! Highly recommend this store!!

AP was absolutely helpful and took his time to give us the details of our account and upgrade. Excellent customer service

Terrible terrible experience at the store. Asked to speak with the store manager and was told Ill have to wait about 10 min to finish with the customer hes helping. I said OK and waited. After he finished with that customer, the associate that was helping me came and tell me Ill have to wait another 10-15 min cause the store manager is helping the other customer. There were 2-3 other associates just idling around. The so called the manager A.P did not even come and explain whats going on let alone come to apologize for waiting. I asked for the store manager business card to make a complain with the ATT corporate but attached is what I got as his business card from the associate. 😂ATT corporate store manager dont even have proper business card?

This is by far my favorite store. I had the pleasure of being helped out by Anthony with no problem or hassle at all. I went in to switch from my previous carrier and ALREADY I am having faster connection. If I can give this store more than 5 stars I definitely would. Anthony was so great I even gave him my number. This store is the best. They really know how to talk to others in a respectable manner.

Brittney was wonderful and very helpful! She helped us find the best phone plan for my family. She broke everything down for us and helped us compare prices to choose what was best for us.

Excellent help and customer service!! Brittany was great and listened to all my concerns.

Maciel has always been so helpful and today wasn’t any different! My family always enjoys her assistance and support. The store in general is always so welcoming! Definitely recommend!

Awesome customer service, AP and Brittney were both amazing at handling my situation, thank you and I recommend coming to this At@t location.

Lia was the one who helped us upgrade our phones. She was very helpful and I appreciate that her upsell approach was not aggressive but still very informative. We ended up walking out with 2 upgraded phones! When we return we hope it is her again who helps us.

Alex is super nice and very helpful. Has very excellent customer service.

AP did a great job assiting me on getting my new tv, Thnk you so much

Lia was extremely helpful, I couldn’t have survived without her! Super kind super amazing! Need more Lia’s!!

Brittney was extremely helpful and made my process from switching from Sprint so easy. Highly recommend working with her and this location!

Lia was fantastic today! She helped me get a new phone and watch today and the made the process quick and easy!

Alex, Ed and Lea were great! Super friendly and super helpful!

Leo went above and beyond when it came to assisting us on the upgrade of our phones. Best customer service ! Highly recommend him for any phone assistance you may have.

Amazing service from AP the manager! Gave me an amazing deal! Will be returning!

Thank you to AP for helping me out with my account, He was able to fix what over the phone they couldn’t do.

They were helpful even though they did not have what we were looking for.

I just want to start off by saying wow, I came to this store last week and I really want to acknowledge the customer service provided. Was one of the best experiences I’ve had at a phone store. I came in because I wanted to switch from sprint and they made it so easy and offered amazing deals! If you get the chance I would really recommend stopping by this location!

Great customer service from representative Lia helping me get my new IPhone 12 today. Manager was also great and this is a corporate store which is a plus. Highly recommend!

Everyone here is super friendly and knowledgeable. They are not pushy and let you shop. 2 thumbs up!

This store is absolutely the best store I’ve ever gone to. I’ve been to the Baldwin Park store, the Montebello and the Eastland Center store and none of them compete with the staff’s knowledge, and friendliness. Everyone is very helpful and always willing to go the extra mile to help! I’ve been going to this store for 5 years now. And I won’t bother going anywhere else. Management if you’re reading, keeping doing what you’re doing! And same with the staff! When it was closed because of the pandemic I suffered. But it’s back open! And I was thrilled! I was able to get my iPhone 12 and a few accessories.There are a lot of great employees but my top go to employee I always look out for is Lia. She is very friendly and always super kind. She knows a lot and if she doesn’t know, she is always willing to take the time to find out for you. You guys rock, keep up the good work!

Walked in looking to get a new line and lia went above and beyond to help with my purchase.She was fast, friendly and efficient.I will definitely be returning for any future purchases!

Lia was quick and lovely and helped me get a new SIM card right away. Thanks !!

Lia was awesome. She was able to make great recommendations, made my upgrade process simple, and had an answer for everything! Go in and see her any day other than Tueadays and Fridays 👍

Very helpful and got us everything we needed

Very help associate will be moving cell service to ATT and will return to this store to switch from Verizon

Leo is the best! Amazing customer services and was able to answer all the questions my husband and me had.

This store has great customer service!!

Brittany was extremely helpful, patient, & knowleadgeable! Im satisfied w/ her service & grateful for everything she did for us! Definitely recommend this store for excellent customer service! :)

Brittany was very helpful and through with the explanation on upgrading our phones, the overall experience was very nice and fast

I went in Saturday morning to switch from Verizon to AT&T. I was helped by the manager Claudia who told me about the service FirstNet for first responders. I had no idea about the service provided, she explained everything and she accomplished what I came there to do which was lower my bill. The process was smooth and quick. I ported my phone over to the new iPhone 12 Pro Max and got a free Apple Watch Series 6 through their promotion. They have a display for FirstNet in front of their door, which I was thankful to see being in Law Enforcement. Thank you, Claudia for all your help. This store deserves 5/5 for the great customer service I received.

We had a good experience with the associate who help us, very patient with us and walk us thru steps to use our new phones. He was a very nice young man at the West Covina plaza.

Aaron helped me! OUTSTANDING SERVICE! u ROCK Dbl A Ron!

Very fast service and do all they can to solve your situation

Brittany was very quick and efficient at helping me with my issues, and was able to get me a very good deal. Extremely happy with my experience here, will definitely be coming back!

Anthony was amazing!! The staff here is very supportive and friendly. Definitely recommend the West Covina store.

Lia was AWESOME! Friendly, helpful, and a good listener!

Wanted to check what specials att, after much deliberation I decided to switch from T-Mobile to att.brittany was great and is a huge asset to the company!

Lia was very helpful. Great Customer Service. I will continue to come to this store for any future purchases.

Very good customer service with alot of patience.

Apps were crashing, the guys that helped was great ( didnt get his name ) he knew what was wrong and fix it fast. In and out under 10 min. Thank so so much.

Thank you for your help Lia you were fantastic!

Brittany was such a great help! I will start doing my purchases and business with her from now on!

Representative by the name of Anthony helped me with some trade-ins he was super helpful and willing to go above and beyond to assist me

Great experience at this location, I definitely recommend it

I would give six stars for Brittany if I could!

This is a great store highly recommend this store.

Today i got the pleasure of meeting ashely. She helped me out with a new chip and also showed me some phones i asked about. She also helped with other question i had and showed me the at&t TV. Shes very friendly, knowledgeable and helpful. I liked her welcoming vibe. Definitely going back. Thank u again.

Lia and Victor are the best!

They were great and very helpful.

I came in to upgrade my phone to the iPhone 12 pro and Brittany made the experience so quick and easy! 10/10

Lia was great. She was very knowledgeable and really worked with us to get us the best deal for my moms new phone. There was a long wait but in the end it was worth it 👌

Do not go to this Att Store.The customer rep Leo... dont know what is customer service means..Do not know how to treat customers....Even I been a loyal customer for 10+ years, he didnt care when I said Im going to go with a different carrier.Then their manager Elaine is not a responsible person promised to call me back on the situation, never received a call, when call back the store to check, nobody answered. Since they see my number.....Leo And Elaine play your small game, If you get this, we will get you what you want....Im glad I spoke to AT&T Loyalty and they helped me with situation...Just FYI Leo and Elaine youll be hearing from your ATT corporate....Good luck.....Hope both will stop this bad practice and follow what ATT normal Culture....

Had a really great experience the last time I went. I was helped by Tony and he was able to assist me in a diligent manner. He knew I was in a rush and was able to assist me with all the questions I had and my account. Will definitely be going to this location and for his customer service.

Love the customer service

Brittany was great and helped us get everything we needed done. My best experience at an AT&T store at the Westfield Mall store in West Covina :)

Victor was very helpful

Angel has great customer service!!!

Anthony came across as a very mature salesman. I appreciate him sharing the options for our upgrade that was within our budget. Easy sales EVERYONE IS HAPPY!

Brittany was very helpful! Great service!

Lia has always been a huge help to me for like 6 or 7 years!! She is my lifetime at&t girl!!

Awesome service...love this place

Complete my horrible service I hope a line never use the service call customer service to cancel my line and they say they did and still got charged no one from this store or customer service has help and now at&t took 300 dollars for a phone and service I never received or used

By far this is the worst most unprofessional team I have ever experienced with AT&T. Their names are Elaine, Mathew, and Brittany. I do t believe the customer is always right however I do expect a level of professionalism from a business. My family is in the military and we had purchased an iPad and phone boho promotion. Unfortunately the phone was over heating, because of their policy you cant exchange for the exact same phone. We simply asked to return the bundle, because of the defective device. This is where the lies just start pouring from their mouths. First we have to pay a restocking fee I understand this fee, under regular circumstances. This however was because of a defective device. This is a corporate store with a manager on duty who refuses to take the device back under DOA(dead on arrival) which would have waived the fee. Then proceeded to show me the policy stating the two instances which it could be waived. Then when we fell into the category Elaine (the manager) said that we needed to call customer service and have the account notated so that she can waive the fee. We do call and it is notated. Mathew begins changing the note settings which the customer service instructs is to ask for the proper note page (account all numbers not a specific number). Finally he acknowledged that it was set in stone all he needs is the code from Elaine. Everything seems like we are on the same page. When she walks away he says, look this is how its going to happen then proceeds to tell us he is going to do the return then have customer service on his phone credit our account. Which meant we would have to spend more time waiting. When we were unsatisfied with this we asked for Elaine she then denies every statement from before, says that she cannot waive the fee. Then after three hours of waiting they refuse to help us and try to make sales. I know its $45 dollars per item, however the phone was defective. They refused to give us cards they refused to give us proper information for their district manager. Incredibly unprofessional. To finish the worst experience they begin to add fees to return our device and refuse to take the device as defective so that we can call Customer Care to credit. I would never give my business to them. San Dimas AT&T is a complete step above this store. Take the extra 25 minutes to deal with courteous salesmen and women.Under the breath Muttering and chatter it was below how I wanted to be treated as a customer.

Can I just speak for everyone when I say when something happens to our phones and we have to go through the painful process of buying a new one? It sucks. There is always an issue in store and it’s never pleasant. This time, we were sooooo happy with our service! Our rep Jehu was amazing! He was so sweet, helpful and friendly! Thanks for making it an easy transition into my phone iphone and answering all of our questions! Super knowledgeable. He’s a keeper!

The service was flawless and the professionalism was above and beyond what I expected. Anthony demonstrated such strong traits in resolving what our services needed Brittany also assisted was an exemplary role in making our decision

Victor was great!!

Fast and friendly service!

Awesome service, Friendly and fast

Thank you 4 your service ED and Leah

Great Service by AP

Great Customer Service. I highly recommend WC Fashion Plaza Store.

Great service

Thank you Ricardo for all your help

Great service

Elaine helped me out and said she was going to add military discount to my account if I got DirectTV under my daughters name. I already have DirectTV and dont understand why I should have to pay more to get a discount I didnt even earn. This happened about six months ago.

Lia is a really helpful person every time I’m there I get everything I need and solved 💪🏽💪🏽

The rating is for the store services only.The signals are really bad in my area. I live in El Monte. Especially in my room, I can not send and receive texts, phone calls, use data. I have to do these by stretching my phone out of window. If in my room, not a signal at all. My phone shows Cellular network not available.I remember that I had logged into my account to cancel Auto Charge. I remember doing the cancellation. But I was still charged for next monthly fee automatically. !!!!??? I remember that I do cancel the Auto Charge.Again, the 5 stars is for store services.

Love coming here. Ligia always takes care of our family’s needs.

Very helpful. Ask for “Matthew (a Great costumer service ) thank you !!

A+ service.

DO NOT GO TO THIS STORE, THEY WILL HACK YOUR ACCOUNT, OPEN LINES AND ADD SERVICES WITHOUT TELLING YOU, AND JUST HOPE YOU DONT LOOK THRU YOUR BANK ACCOUNT AND BILLING STATEMENTS. I WAS IN THE STORE FOR A TABLET LINE AND THAT WAS ALL I NEEDED. BUT NEXT THING I KNOW, I SEE A ATT DIRECT TV SUBSCRIPTION CHARGE AND INSURANCE CHARGE FOR THE TABLET, AND A EXTRA LINE! I TOTALLY NOT AWARE NOR WAS TOLD ABOUT ANY OF THIS. THEY WILL TELL YOU INSURANCE IS AUTOMATICALLY APPLY AND YOU CAN REMOVE AFTER 30 DAYS, COMPLETELY BS, INSURANCE IS OPTIONAL.. STAY AWAY. IF YOU DONT WANT RANDOM SERVICE OR LINES TO BE ADDED TO YOUR ACCOUNT

A perfect experience

Cool place

Good service, they ask right away what they can help me with which I find very helpful.

Worst service I was waiting one hour and thirty minutes two employees were just standing there they said it was going to be 30 minutes don’t come here worst service

Store is supposed to be open, its not. Employee shows up late and just goes in back with a line outside. Poor customer service

Arrived on a Saturday afternoon. Was super busy. Was 7th person to get helped. Wait was about 30-45 min. When it was my turn, I had an awesome employee help me. I think his name was Miguel A. He was cool!! It was worth the wait.

Several employees here and no one was getting helped. They even have one employee who is just checking people in with no other purpose! Shes getting paid to just hold a tablet so basically theres a walking kiosk in this store! Completely inefficient. Ridiculous that I came in for a phone that was purchased online the day before; I thought it would be a simple ID check and walk out with my product but instead it was over an hour and 15 min wait while watching a bunch of useless employees with their backs turned at the counter. Then when we finally were helped the employee was literally the most useless person Ive ever had to deal with. David had no idea how to start the transaction, struggled to connect to the WiFi and basically wasted 30 minutes of my life. Im pretty sure he was just messing with us because theres just no way an employee could be this incompetent and not be supervised. Zero professionalism. Will not be coming back here ever and I hope no one else does and finds a store than runs efficiently with people who know what theyre doing!

They never answer the store phone, two days in a row I tried calling them repeatedly for a couple hours and no one ever answers. I understand that there may be guests in the store but they should at least have the decency to answer and ask you to be put on hold.

I am big on Cust Service and Richard at the at&t store in the West Cov Plaza is 100% Customer Service. He took his time helping my mom and dad transfer from Metro to At&t. He even went so far as to drive to another location 30 min away to pick up my parents phones due to his location being outta stock, he is amazing and made our Customer experience the best! Thank You Richard!!!!

Great customer service!!!!

Leah was great!

Great quality of service and products to get connected with reliable service.

Maciel, has excellent customer service.