user
T-Mobile
472 Plaza Dr, West Covina, CA 91790, United States
Appearance
T-Mobile

Comments
Ju
Review №1

Carla was very helpful, curious and friendly

Ju
Review №2

I stop by to Switch from Sprint to T mobile Since I Switched the internet is Really Really Bad Just waiting a little more time I will move to another Mobile Company.Definitely Nit Recomende T Mobile

Ar
Review №3

Great service.

je
Review №4

I’m switching to Verizon . T-Mobile been tripping all week & customer service don’t answer the phone

Ka
Review №5

So I walk in to this phone store and a sales man welcomes me. Than I told him I was interest on getting a plan. He ask me what company do I currently have... I responded METRO PCS . Than he said JUST LETING YOU KNOW ALL OUR PLANS STAR FROM $60 AND UP. lol this guys is assuming something or hes just selecting people. Go to spring or Verizon. Then hire more cool people and train them better.

An
Review №6

Second time going to this store. Unable to use phone to call, kept disconnecting. Staff is wonderful, got phone going. Thank you for such wonderful customer service.

Ch
Review №7

Came in to start up a new prepaid plan and port over my existing number. Was told everything was confirmed and that my number will be ported over in 3-5 minutes. 50 minutes later I didnt have my number I wanted ported over. I called corporate and they said the same thing that it its confirmed and will take 2 hours. 3 hours later and it still wasnt transferred over so I called again for tech support but level 2 tech and said it wasnt confirmed and errored out. So I gave the exact info written on the paper that I gave the T-Mobile rep to Port my number to text support and it finally transferred. If they person in the store were to do their job correctly I wouldnt have to deal with this issue.

St
Review №8

Very helpful and professional staff, added a line to my plan very quickly and answered all the questions I had.

Te
Review №9

Adrian, Isaac and Richard are awesome. Theres no ptoblem they cant tackle! Thank you guys.

Ne
Review №10

One of the better T-Mobile stores around. Although this store can get crowded it usually has plenty of employees so that I can get in and out relatively quickly.

ja
Review №11

Dont never go here for a phone its extremely bad service and they dont take the time to listen and understand there customers the right way to help them customer care over here to them is a joke !!!!!!!

Di
Review №12

The associate that helped us didnt know anything about our phones. Very rude.

Ki
Review №13

Service was very fast and friendly here

Jo
Review №14

They kicked me out for playing on the phones there super goods i wish i can play it there all meanies

ot
Review №15

Called ahead to check on stock for phone we want. They say they have it. We get there they say they dont have it. Thanks t mobile for wasting our time

Ki
Review №16

Customer service... can be great or the worst. Just depends who u deal with there.

Jo
Review №17

Bad customer service...

Vi
Review №18

Awesome service

da
Review №19

Incompetent staff

Me
Review №20

Very well well kind they treated us

Information
20 Photos
20 Comments
3.4 Rating
  • Address:472 Plaza Dr, West Covina, CA 91790, United States
  • Site:https://t-mobile.com/store-locator/ca/west-covina/west-covina-mall-2?y_source=1_MjA3MjcxMS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 626-480-1562
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations