Worst worst worst customer service manager on duty was rude when ask to speak to manager she said she was ask her name she said she didnt have a name also her coworkers didnt have names. The young lady who was serving us got so scared when her manager startedyelling.I was yelled at for no reason all the customers where surprised at her behavior she ring everyone up having me wait. Customers got involved and told her she was rude. She didnt care. I was there Saturday September 25,2021@7:15pm. After years of been a customer I would not go there if it was free. please address this matter asap I hope no one else experience this behavior

I went in today with my toddler. I waited in line behind 5 people only to be told I couldnt get ice cream because he wasnt trained and they needed a 4th person to come in in an half hour before serving me. I insisted because I didnt want to disappoint my kid. He asked that he take care of the customers behind me 1st. I said ok. Next he couldnt ring my order. Then he had a 5 min convo about his broken down car with another customer ( that had already been served). Every step of getting 2 scoops of ice cream with sprinkles required him to ask his coworker. She even told him to get something out the fridge. He wasnt trying or using common sense. On top of this they were discussing an irate customer from earlier. These employees need to be supervised and trained. Im disgusted. I was there at least 15 min.

The ice cream is great and the workers are really friendly but dont buy a cone because they are stale lol.

Love the selections but lots of business here to leave very young people working all on their own. I get staffing is crazy right now all over the US but I had to wait 15 minutes at least to be cashed out at the Dunkin donut register when I bought icecream because they were overworked and didnt want to deal with coupons. I get it but its a part of business and its not like I didnt spend more money that day. Should consider having someone with more experience in the store at all times.

Unfortunately there is nothing closer to my house! I wouldn’t come here even if they were offering it for free..the employees talk to you as if some one is forcing them to work here. I don’t understand how employees of this calibre are hired in a customer facing role - disappointing beyond words.

Good ice cream, bad servicePeople should get a portion for what they paid for. Portions at this location are smaller than other BR in the area. The girl with blue shirt assuming is the manager came to take our order with a bad attitude. Not sure she realizes customers is what keeps her business open and her employee. Would skip this location in the near future. I like places where I feel welcome and appreciated. Rather drive to Springfield to get cold stone and eat a good quality ice cream with an A+ Service. Skip this location .

Good ice cream, horrible horrible Service after we stood in line for 20 minutes they told us that’s we can’t order with out masks even being fully vaccinated. and a whole bunch of teenagers work there just no. stick to ben and jarrys.

A few weeks ago I bought 2 quarts of hand packed ice cream that were half empty when I got home. 45 minutes from the store. I called 4 times to speak to a manager, who is never there to discuss a credit. Finally I returned to the store to buy ice cream. I asked for the manager and this girl walked over, glaring at me, expressionless. I explained what happened with no reaction, apology or acknowledgement that I was even talking to her! Alex is the most hideous excuse for an on shift supervisor I have ever had the displeasure of dealing with; nasty, rude, unaccommodating and absolutely infuriating! She said she would call the manager and left me sitting there, ignoring me for 40 minutes, made me prepay for my ice cream and raised her voice to me. Alex should never be exposed to other human beings in a retail situation as she is unfit to interact with others!

Very poor customer service. Every time we go in we wait for ever before done one helps.

Not impressed, the sprinkles look old. (I didn’t even think sprinkles could look old.) I cant even eat it.

Workers are really nice, ice cream always yuuummy!

Employees will not honor their promotion. This banner had always been there and had always been the policy. Buy triple scoop and get free waffle cone. Employee try to say its expired and point to date on bottom. I pointed out thats the exclusion date because they have other promotes on those month/31 dates ... Then the girl litterally ask where does it say free....at this point it was just lol absurd. Either honor what you put up or take the banner down.

The one in west Hartford next to dunking donuts so far I had a great experience until today . I know it must be hard to work there dealing with peoples attitudes I get it but don’t take it on others. Looking like zombies smile a bit life is short. Train the staff to have more patience and to smile through that mask 😂😂😩

The ice cream was great even though they mixed up the flavor ice cream I wanted because I wanted multiple scoops of the same flavor but I got mixed scoops. Its cool cuz Baskin Robbins ice cream is great!

Usual BR experience, service isnt bad.

Donkin Donut: rude cashiers they dont give you reciepts and call out numbers on orders, how are people suppose to know there number if dont get reciepts? Cashiers dont use masks either.

Not the baskin robbins you get in Europe but definitely better than other local shops

I ordered a milkshake and it wasn’t thick. Just tasted like I was drinking milk.

Scoops are getting smaller by the day but ice cream is good😕

Some of the best milkshakes over had in so long. Recommend stopping in.

It closes at 9pm we went on friday and it was already closed. At 8:40 pmWe enter the store and the girl said sorry we are closed. But door Still was open .This is bad being friday ...no good

Awesome as usual

Very accommodating... coffee was good and my sister lived her food.

Love this place, they have my favorite ice cream.

Very clean and nice

My experience was truly awesome. Ty the guy that served me was patient and friendly. Definitely will go back again.

Miss Baskin-Robbins being so close to where I live. Great ice cream. Glad they are a sponsor for Pokemon Go. Thanks for the gifts and being a gym.

Clean cheerful everybody is always smiling behind the register theres no other Baskin-Robbins I go to.

My kids and wife loved the ice cream. Good place

Great deals on ice cream. Crystal was great in helping me decide which ice cream choices were more popular than others. Shes a great help

Sad the price is the same but the portions keep shrinking however taste is on point

We took a warm cookie sundae with double scoop. One scoop was Date night which was terrible, it has no flavor and the cookies were rock as hard. Baskin-Ribbons used to be my go to place for an ice cream and this experience has absolutely changed it.

It was a good busy place. You need to go and wait for few minutes as it is busy always. I have ordered a Birthday cake for the past three years and it was very good for the last two years and this time they spoiled the cake. We have ordered something and they gave a different one. Still i give four star rating as they have been good

Took my family to Baskin-Robbins and my experience was great. They had to young staff and were very patient with our huge order. The place was really nice and clean. They even had a cute little space where it was closed off from their other open floor space.We order shakes, and double toppings of ice creams. My experience for this place deserves a 5 start

2nd review of this location.Had the pleasure of meeting Mike todayand the other staff members for some Ice Cream. Sorry I didnt get their names but customer service is 5 star again.Baskin-Robbins never disappoints and neither does this location!

Jennifer and her team were very kind to help me with a difficult order. They were polite and professional!

Woo hooo!! Summer is here and this new location across from the old one is the spot to be. This dynamic duo, as I call it, bring the best of two worlds together. The new afbogado ice cream is great. I usually go for the vanilla scoop with that shot of espresso like around noon and its all it takes for the final push of a long day. My family loves the new place, specious, big bathroom, plenty of parking and handicap friendly.

Great ice cream but a bit slow.

Always great

This is a dunkin dounuts and Bakin Robbins location. So i got tea and my husband got an icecream sundae with cookies. Baskin Robbins hands down carries the best rainbow sherbet ive had any where @!!! Was clean people who work there are very nice.

Awesome service here. They made my banana split iced coffee better than I expected. Cleanest place Ive seen.

Fast Service everytime I visit.

Baskin Robbins is one of my favorite ice cream places to go to, and their ice cream is good, but there is a big problem. And that is that they run out of my favorite ice cream, cookies n cream (aka; oreo) ice cream way too fast. The last three times that I went to Baskin Robbins, they did not have any of it. Each time, it really ruined the end of my day. Especially so since I dont go so often, so its more like its ruining my entire week. I would appreciate it if Baskin Robbins could have a better grip on how much ice cream that they have left of each flavor. I think its a bit embarrassing to run out of stock so easily.~Your dissatisfied customer

Horrible. Workers are incompetent, I used to go there 4-5 times a week now stop going because they have a HORRIBLE variety of flavor. No one single chocolate based ice cream. Don’t bother asking for a milkshake because either the blender is “broken” or ice creams is frozen. Must be the new Managemnt because 6 months ago it was completely opposite. I will not be wasting my money or time here any more

I work here but this picture is from the old location across the street the new location is gorgeous inside and great ice cream

This Baskin is around the corner from my home. I enjoyed going there whenever I had a cheat day. But since they moved to new location across the street they barely have certain ice creams,and 8 out 10 times will not have Hot Fudge or toppings for that matter. Very Sad. I dont see them staying in business much longer. I now go to Ben And Jerry’s at Blue Back Square. They never run out of anything.

I drove 10 minutes because it says it closes a 12am is 11:16pm and the personal told me it’s closed. FALSE ADVERTISING. VERY DISAPPOINTED. Employees were Tia and Maria. Plus they refused to sell me a ham and cheese roll up because the oven was already off. Again The place closes at 12am, no ice cream and nothing from the oven.... why were they open ? Great work DD and Baskin Robbin.

Love the cheesecake one! Wish there was a closer Baskin-Robbins around Waterbury! Other than that great staff even when under pressure. Cause it gets pack!!

Went for the Stranger Things themed ice creams and they were out of everything. What they had left to offer was skimpy and pricy because of the theme. It seemed some of the staff didnt want to serve me and also seemed as if they didnt want to make the waffle cones to go with the items. So I had to settle on a tiny scope of icecream with toppings. It was sub par but the ice cream itself tasted great.

Most excellent ice cream!

This branch is super good, staff over there are extremely nice and friendly, they were about to close and yet they served us!

Always a pleasure

Great service, clean environment

I go here every other week. I look for sugar free ice cream. Sometimes they have it, most of the time they dont. Good place for coffee and ice cream, Dunkin doughnuts is with them.

I give Baskin-Robbins located at 450 S Main St, West Hartford, CT 06110 FIVE stars. The staff here is great and so welcoming. At the same time this spot is TWO for one, BASKIN ROBBINS and DUNKIN DONUTS5️⃣ ⭐ 😁

Great ice cream and friendly service

They shut down 45 minutes early today and said their cooler was broken until tomorrow. I know they are lying about it and just want to clean up early.

Good place for ice cream. Staff is a little lazy sometimes

It was very warm inside in a very hot day. Only two employees available. One was in lala land the other was pretty good. Will not go back again.

I went in today, sunny 70° day between 6:30pm and 7pm. They had only ice cream flavors equivalent to one case instead of the two cases. Oblivious to this and no notice anywhere, I patiently waited my turn in line only to be turned away when I asked to order an Oreo Sundae. If you dont have the ice cream for some of your star items, perhaps you should have a notice up. Carvel got my business instead today.

Awesome place to drink coffee

Workers are mostly friendly but I feel like the managers are very rude to the employees if you need to tell them something that they’re doing wrong don’t belittle them just show em and explain it in. a calm way ice cream was good but I feel like the employees deserve more respect

After being super excited that the New Britain Hartford, CT location was open until midnight, my husband and I drove 30 minutes from Windsor Locks only to be greeted by a locked door at 11:40. We made eye contact with the associate through the window and she turned away from us and continued to talk to a large, black man (who appeared to be her boyfriend?). He came to the door and yelled THEYRE CLOSED WHAT DO YOU WANT?! My husband responded saying the door says we have 20 minutes until closing, which is when the man came outside, walked up to our car, and again yelled I SAID THEYRE CLOSED, FIND ANOTHER SPOT . We were obviously disappointed by the location being closed before the posted time, but above that I am mortified that the associate chose to ignore us and instead let her boyfriend aggressively holler at patrons. I realize this review page is for all of Baskin Robbins but if this is the type of people your company chooses to employ, I will never be back to any location.

My kids lived rainbow flavored ice-cream

Love the smell of fresh baked waffles when I walk in the door

Love that Pralines and cream!

Definitely my spot.. nutty Coconut ice cream ufff and a good customer service

The guy working labor day evening I order 2 scoop he gave me one. Other person oder 1 scoop he put half.

Have been to this location twice. Both times half the freezer was broken...the half with the interesting flavors. Huge disappointment. You are an ice cream shop... Isnt that a CRTICAL part of your business? Staff was extremely slow and disorganized and had zero clue what was going on.

Best ice cream ever..

I have to say shame on you Dunkin Donuts and Baskin robins brand for running such a lousy and lame location I stopped by for 2 scoops of ice cream and the entire process took 20 minutes literally. Girl was on the phone while taking a customer by donut area no wonder it took forever. The shift leader was restocking Icecream while Im standing waiting to be helped with my son for almost 10 min and shes looking right at us -I worked at dd a long time ago and the first thing my franchisee taught me is if a customer is standing for help you stop what your doing and help the customer and help your co workers its teamwork. All incompetent low level iq workers here maybe you guys need to do an entire store rehiring and get some people in here that actually want a job, an opportunity !

Parking was a pain but always good ice cream and coffee

Visited on Tuesday at 3pm. Customer service was average by the Dunkin/Baskin Robbins staff. Ordered milkshake which was very good. I was able to pay using my Dunkin donuts app. Surprisingly. Baskin register was closed so dont know if you could pay all the time like this.

Horrible, freezer for cakes and ready made quarts broken. Long line only two people taking care of alot of people, just to find out they dont even have the ice cream you want. Not happy.😕

Very great and friendly staff. Ill be back again very soon with my family.

Cozy nice place to sit and enjoy ice cream with a love one.

They need more attentive and friendly employees.

Baskin-Robbins used to be a great place for ice cream, but this shop, in particular, is poorly managed. Some of the counter people try, while others could care less. Besides not labeling most of the tubs (I had to ask them to tell me which was what - and she read the labels from her side of the counter) the place is just not kept as clean as one might like.

They are the only ice cream place open until midnight and its not soft serve. Good people and service.

Great staff. Yummy flavors

This place cannot handle busy hours.... ..My milkshsje was watery and the servers were slow in making our stuff and the banana split... Looks like tornado.. Smh.....train them please.

I love it

Lil unhappy with scoop sizes after spending $25 and change

I love basking robin its the best ice cream shop I go to

Best ice coffee!!

Good iced tea which hit the spot

Love the ice cream so much! Service is often slow and at no fault of their own, seriously understaffed.

Workers are friendly, place is clean, ice cream is great, good service.

Made us wait for a while. two employees just talking to each other and some of the hair almost landed in my icecream

Good variety and egg less options too

Awesome strawberry ice cream

Love it Why arent there more Baskin&Robins

Great place for ice cream.

31 flavors of delicious ice cream!

Really good ice cream

Soo sweet

Good ice cream

They had no AC and it was really hot

Great service fast pace

In love ♥️