Great customer service, clean store and nice varieties of ice cream. I had the salted caramel, it was delicious but a little too sweet for me. The waffle is not sweet, so it balances perfectly. The only issue I have was that the waffle was made with so much baking soda, that you could taste it. Maybe a bad batch. I will definitely visit again, to try the other flavors they have

The venue was very loud, like music. Setup isnt great. The buying experience to be honest kinda sucks.What doesnt suck is the ice cream. Woah, delicious! Worth it.Lil expensive tho but thats main street WeHa for you.Id go back as a once a year treat or something.

I am very disappointed. They now only make 2 flavors in front of you and all the other flavors are in a freezer pre maid. My ice cream was pre maid in the freezer and when I had some it had ice in it and was not creamy and smooth like it would be if it was made. My cone was also not warm and tough. Very bad idea that they went to pre maid ice cream, and hopefully won’t lose customers because of this.

There was no line when I came on a Saturday afternoon. The staff was friendly. It looked nice and clean on the inside. I just really disliked the ice cream. I got the vanilla and it tasted like straight whipped cream in terms of consistency, texture, and flavor.

Made to order ice cream, their waffle cone is the Hong Kong Egg Style Waffles, also made to order! The heat made the ice cream melt a little so it was a bit messy, but definitely still delicious! Highly recommend going again, not too sweet, very creamy!

Would be great if their staff didn’t close an hour early just to go home. Ridiculous drive 30 minutes to get here for the staff wanting to close early. Always liked this place till now. Ridiculous

Wonderful desserts. Highly recommend them. A bit on the expensive side but worth every penny.

I bet this place was great pre-covid. The ambience is on point and the plants were a nice touch. Unfortunately youre not allowed to sit anywhere but thats reasonable. The menu is a bit difficult to find if youre new. I ordered the vanilla bourbon ice cream and it was definitely very boozey. Almost a little too much booze compared to vanilla, the creaminess was lost and it melted fast. The flavour became almost entirely alcohol. I didnt hate it though. The texture and underlying flavour leads me to believe their other flavours are worth a try, so Ill probably give them another chance and try again. Definitely dont order the vanilla bourbon for your kids though!

This is a fun little shop that needs to tighten up operations. The layout is odd so that you have a long line down a tight space. Once you order, you have to walk by everyone waiting to order and the counter to pick up your order. The options are varied enough, but not many base options and because of the layout, hard to decide how to customize while in line. The ice cream is rich and flavorful. The quality of ingredients tastes good. Liquid nitrogen ice cream is a fun and memorable experience. Overall, Im not sure the cost and experience solicit multiple visits though.

I think they forgot to add any flavoring to the vanilla ice cream. It just tasted like milk with a ton of sugar in it. I love sugar so I don’t mind super sweet things but if I wanted to eat straight sugar I could have stayed home! Not sure if someone just screwed up or if that was what they meant to do. Even my daughter and her friend were disappointed, first time I’ve seen kids not want to finish ice cream.

Loved the ice cream! It was similar to Cold Stone Creamery, but with a small business vibe. The staff were great and made our orders quickly! I would go again of in Hartford.

Smoothest flavorful ice cream that o have ever had.

The flavor I tried was delicious (vanilla). They do not serve 2 scoops for different flavors. You can get 2 scoops of the same flavor tough. I asked the reason, could not get any answer. To be honest I dont think any answer would not make sense to me anyway..

Great place for fresh ice cream! You can watch your order be made in front of you. There was little wait time for my order and the bourbon ice cream taste great. Everyone working there was super friendly.

Very disappointed, mainly because I thought a place called Milkcraft would have great milkshakes. They don’t serve milkshakes. (According to the employee who helped me, I’m not the only one who thought the name of the business was misleading.). The ice cream was just so-so. Fairly tasteless, actually. The final complaint is that the plastic spoons they provide are so flimsy that it was hard to eat the ice cream, since the spoons bend with only the slightest pressure.

The ice cream was good but I got charged over $7.00 for a single scoop and the board said $5. It’s good but it’s not that good. Two stars for decent ice cream but feeling utterly ripped off. $5.00 a scoop already seemed like a splurge.

No doubt the location of this place is so perfect..just in the middle of West Hartford beside all the great restaurant and ice cream made of liquid nitrogen is what attracts the crowd here. You will see big lines when you are there always.We have had the red velvet and the cookie dough.The red velvet was great with the chocolate chips in them but however they were not at all organized and had no idea for whom the order was and was completely confused. But the ice cream was good!When we went for the cookie dough, we wanted to try it as it was famous. You think they would prefer consistent quality but no looks like they ran out of the liquid nitrogen and our ice cream was more liquidy and tasted weird.When we came home and freezed it, it was good. They should maintain their quality.Also I have seen people throw away their Ice cream alot, I could think of two reason why! One being it is too sweet and second I think one scoop quantity is too much for the people who throw it away. Probably they should consider a smaller scoop then the small one they have so that there is less wastage and people can enjoy the ice cream as well!

The best ice cream I have had: pure creamy gooey goodness which can be had even in Hong Kong style bubble waffle. If you want the best ice cream you can get, just stop reading this and start driving.

You have got to try Milkcraft! This is the creamiest ice cream ever. They are churning it and freezing it with liquid nitrogen in front of you. You will see a line out front and think to yourself, man, thats not worth it. But, youd be wrong! They make a fresh bubble waffle cone in front of you too. This is all put together and served piping hot. Ive never had a warm ice cream cone. My daughter had the milk and cereal, Skye had the toasted marshmallow and I had the bourbon breakfast. All rich and creamy, and taste evolution.

Great ice cream place. Not a lot of flavors but we 4 tried 4 diff ones and all were good. Bubble cone is just amazing - surely a pic to share :)It does gets little soggy by the time you finish it up, so not a lot of texture difference but great overall experience !!!

Love this ice cream. But super disappointed they tend to close early, and stop serving certain flavors and bubble cones. Think they should update their website if they’re gonna close an hour early. I went out of my way to drive to Hartford for them to just be closed even though the website says 12am

If you dont want something super sweet I recommend the milk & cereal flavor. Its not too sweet and it tastes like subtle vanilla icecream with a rich milky taste. I personally dont like my icecream too sweet and I found the blue cookie too sugary. The waffle cone is good, they make it fresh and the whole store smells like waffles. The ice cream has a unique rich thick taste and texture because of the nitrogen infusion. The wait time is a bit long (20-30 minutes) but its worth it!

Fantastic quality of ice cream, and the waffle cones are made fresh. Would recommend for something fun after a meal

Different experience.. Freshly made warm waffle cone with delicious ice cream flavors. Have been here multiple times, never disappointed..

I had a really great experience at Milkcraft. Their ice cream shop had a cool aesthetic and it was awesome watching the staff make the ice cream ! The blue cookie butter is my favorite although the few others I’ve tried were amazing as well!

Came here a year ago and it was a bad experience since the bubblecone was cold and soft, gave it another tried few day ago and this time the bubblecone was actually fresh made and crispy! Love it! And I still went for the choco du leche, love this flavour

First off, the atmosphere was brilliant! There was a tremendous line when me and three others walked in but we had no problem waiting since the staff and the music made for a fun time. Once our orders were taken it didnt take long at all until we were out the door and enjoying our ice cream. The bubble cones!? AMAZING! What I thought would be like a crunchy waffle cone like many other places would be was actually a soft, delicious waffle only to be enhanced by the flavor of the ice cream of your choosing. The ice cream itself is very creamy and doesnt melt too fast. I loved my first experience here and would highly recommend!

It was sooooo good!!! A bit over priced but worth the eating!

Tried Milkcraft for the first time today. No line, guess I hit it at the right time because there was a line by the time I finished. I ordered very very chocolate cream. Excellent service. Super creamy product. Will definitely be back!

Yummmm all the way

Would give a 0 star review if I could. Why is their ice cream so salty? I had to toss the ice cream because it was way too salty. Did they mix up the salt and sugar quantities in the recipe? Is this their way of making you buy a $2.50 bottle of water? Also the staff is super disorganized. We had to wait as they restocked their cash register with $1 bills so they could give us change for the water bottles they made us buy. Store was loud and they kept spilling liquid nitrogen over the counter, and on the register. I had to place my order through a cloud of fog.

First time I’ve had boozy ice cream that had an actual kick. Tried the bourbon (whistle pig) vanilla and was happy. The bubble cone is waffle lie in softness and if you scoop a bite of it together with the ice cream made a great combo.

Great management and very helpful staff. The Manger, younger man, there currently displayed excellent customer service and the product was great. Thank you very much! Will most certainly come back! Very great service and quick too!

So delicious 😋, definitely will come back and try other flavors

It was so good I got the vanilla with Nutella with the waffle and that was yummy.

I like their balsamic strawberry ice-cream very yummy

So unique! The ice cream is made with liquid nitrogen in specialized kitchen mixers. Smoke out pours from them to make a cool show of it. The portions are pretty good, about a scoop and a half. The cone is a fluffy soft waffle that is sure to delight. All of the flavors are really interesting and certainly worth a try. This place gets crowded fast so as long as you’re willing to patient, it’s absolutely worth the wait.

Expensive for what you get. Flavor of ice cream was good, not great. Bubble cone was too soft, wouldve preferred something crispier. Loud and abrasive atmosphere, which is strange for an ice cream shop.

Amazing staff, quick, delicious, & very interactive. A worker told us where to look, what to eat, and the fan favorites! My girlfriend from Missouri loved it, the cookies and creme one was amazing.

Seriously the best ice cream I have ever tasted in my life! There was a long line, but absolutely worth it!

The line to get in the door is a bit crazy,depending on when you arrive. (20-45 minutes). The ice cream flavors are fresh and unique. The Bourbon breakfast with bubble cone is great.

Loved the taste. it was alot but sooo good. options are amazing.

First time visitor. It was delicious!!

Yummy and delicious Icecream 🧁🍧🍨🍦

Best Ice cream in west hartford! A little expensive but worth it.

I went with my family near closing tonight and they were super nice! I thought they’d have an attitude since we were cutting it close but nope !! Definitely will be returning

Waffle with chocolate made over nitrogen is awesome.

Its definitely an interesting dessert. It was very good, the only thing that they could do to improve it, is put the selection of options somewhere where you can see them.

The concept is great! We had the choco the leche yesterday and we really liked! The place is nice with a nice decoration and friendly staff. The ice cream takes few minutes to be ready and that’s why usually there is a line and you have to wait but I think it worth it. I definitely would bring family and friends to have the ice cream.

This was the first nitrogen ice cream that I have had. The texture is amazing! The service and attitude of the employees is always upbeat. The atmosphere is lively. I love this place!

Wow. This ice cream was twice the price of Arethusa (which is 100 feet away, and is elite), and this is garbage. Edible, but never again.

Very cool spot, fun and exciting interior with seating to enjoy your ice cream and just look at the decor. Also the ice cream is delicious and fun to watch it be created right before your eyes. The flavor options are just as creative as the process. The take home pints come in cute glass jars and the ice cream is just as good if not better the next day. I’ve heard about long lines at this place but when I went it was just me and my three other friends inside. We had an awesome time enjoying the total experience. A definite must check out for ice cream fans and Hartford area visitors.

Love this place. The ice cream is rich and creamy. Very creative and tasty too. Yum!

Great made to order ice cream. Amazing toppings and choices.

The bubble cones looked good but they were out by 8pmIce cream similar to McDonalds soft serve but made to order so it takes longerCool vibe but seems like they could use the space better

The ice cream is just great, the flavor is special! They make the ice cream in front of you which is very cool. I think it’s very pricy but having the experience trying this ice cream is worthy. The place was crowded.

Would give 5 but manager was kind if mean to a worker was having trouble with the mixer and he said Boy I paid 600 dollars for that, you better not break it. Kid looked nervous....but desert was amazing.

Delicious ice cream! I would have never thought you could make ice cream with nitrogen. The ice cream was so creamy and velvety and every item in the menu was so unique and different from each other it was so hard to choose! I ended up getting the red velvet and it was so good. Its not very expensive either, I had a group of 4 people with me and 2 waters and 4 cones were only $42. Definitely reccomend this place if your getting bored of the same old ice cream every time and if your looking for something new and exciting and its it the heart of west Hartford downtown district so theres plenty to do around.

Very rich and creamy ice cream. Little bit of a wait, line can get long. Unique but expensive and they dont allow you to mix flavors.

Well its an ice cream place, with a long line. You can wait upwards to an hour (My visit on a Sunday afternoon took about 20 min). First impression of the place is that its very trendy, the inside is filled with porcelain tiles and wood with gray and black tones. The air is filled with a waffle smell as they are forming fresh bubble cones. The ice cream is made to order so thats what the line is about, this isnt a quick stop at Ben and Jerrys for some scoops. Its all made from Milk and Liquid Nitrogen. Ice Cream is good, but it didnt blow my mind... possibly because I went the safe route and ordered a Milk and Cereal (Vanilla with Fruity Pebbles). If I am able to go again ill try something a little more extreme.

I went here TWICE for their bubblecone. A warm egg waffle wrapped around unique ice cream flavors, how could I say no to that?? The first picture is of their cookie butter blue flavor, a rich cookie butter with cookie crumbs on top! My only complaint is that my mouth was definitely blue for a while after I had it... The second picture is of their milk and cereal with fruity pebbles. The perfect amount to split between two, it was just the sweet treat I needed. I also tried their dragon balls, which is the popular cereal balls in liquid nitrogen. I had fun taking a couple of dragon’s breath puffs, but it’s probably a one time experience for me. The cones came in around $9 each, and I would definitely recommend it if you find yourself in West Hartford!

Its one of those new places for which people dump Ben and Jerrys, but It doesnt have that much to offer. The ice cream is expensive and the flavours are mostly too sweet or too creative, like strawberry with balsamic. The place is small, so dont hope to sit down comfortably.

So this place was amazing. I got a bubble cone, which is basically a really fluffy waffle cone and super delicious. And had it filled with strawberry ice cream with a balsamic glaze. The ice cream itself was super good, and the balsamic glaze just totally took it to the next level. I couldnt finish it all, but damn was it delicious. Will definitely have to stop here again the next time Im in the area!

This place was absolutely amazing- really unique concept, with fascinating flavors;I had red velvet cone with red velvet ice cream, wow this was good as heck!Wifey had churo cone with Mexican dulce de leche ice cream- she loved it!Place was clean, service was quick / folks were real nice.- Parking can be a hassle- Open Late- $16 for two cones, which I thought was fair.I would recommend/ return !

Supposed to close at 11. Called to verify. Drove 40 minutes and upon arrival at 10:45 they didn’t even open the door and were just signaling that it was closed from inside. Never again.

I arrived today around 6:30pm at West Hartford Milk Craft and observed there was a long line that was moving fast . I also noted many of the buyers ice cream cones/ dishes served very messy. I ordered the the famous blue cookie ice cream and red velvet ice cream. When my order was ready, the server gave me a practically melted Ice Cream dishes . The ice cream was covering the outer dish and began spilling on my khaki shorts. The server then watched me as this was happening . She then gave us the red velvet dish and slammed it on the countertop. She slammed it so hard the topping fell on the countertop. She witnessed this happening and proceed to do her job . Very RUDE ! I am regular customer who goes there at least once a week with my son. I do not plan to return to this location . Poor customer service and food quality was a disappointment! The money spent was not worth the product nor experience . NEVER AGAIN!

Milkcraft serves a smoother/ creamier quality ice cream than their more conventional competitors (Ben and Jerrys, Carvel, etc). The company uses liquid nitrogen to produce their ice cream rather than the usual freezing method. This allows them to create a smoother ice cream than your typical brands (this is accomplished by significantly reducing the size of ice crystals in their ice cream by instantaneously freezing it with liquid nitorgen). They also make fresh batches of their hot fudge and whipped cream on site every morning.The quality of the ice cream and bubblecone have a noticeably different texture and flavor. The fresh whipped cream and hot fudge are also a great addition. Their ice cream is an experience thats definitely worth trying for its high quality and rich flavor.That being said my only reservation with Milkcraft is their pricing. When adding toppings like hot fudge and whipped cream it comes out to be $13 a cone ($10 for the preset toppings). I find that to be a bit pricey for ice cream so I likely will only go on special occasions or to show someone who hasnt been before.Thanks for reading

Its was good ice cream

Tried Milkcraft about 5 times&worth it!(bit pricey yet worth it)Love the Salted caramel w/popcorn (Im obsessed anything SeasSalt),vanilla is yummy &creamy,the chocolate was surprisingly good because Im not a fan of chocolate.Customer service-Good&Excellent!.People complain of long wait,what do you expect, your ice cream&waffle cone is made there!. Rude&obnoxious adults should really learn some manners,theyre not robots&going fast as they can especially if its One person at the register& making ice cream..Yummy ice cream in weha center..

Great ice cream, service is less than desirable though.

Came here for the first time. Got the red velvet ice cream and churro cone. Red velvet tasted like a faint vanilla, and the churro didn’t have that crispness as expected. Pricey for the lack of flavor received in everything.

Love the flavors of ice cream and the waffle cone is amazing.

Such a great experience watching them make the ice cream and the ice cream was sooo good! I highly recommend the Vanilla with a waffle cone!

Be prepared to wait. The inside was not very clean and the machines are not cleaned between uses so if you have allergies, there will be contamination. We ordered and had 5 people served after us who came in significantly after. I threw away the ice cream because it was melted by the time my partner got his (salted Carmel). It also had no flavor aside from tasting like heavy creamer with kettle corn popcorn on top.. My son ordered the waffle cone and we orders two of the smallest cups. Its was $24. Very over priced. ARETHUSA is two buisness over. Way cheaper and better ice cream.

Great ice-cream. I got the cookie butter blue and my friend had milk and cereal. We both enjoyed ours, but the cookie butter was definitely sweeter. One scoop goes a long way with this rich, creamy, sweet treat!

Really good ice cream. It was packed and had a long line around 10 on a Sat nite but the line moved quickly.

Heard about this place in a news article and decided to give it a try. Upon entering we were instructed by a greeter to walk to the back and get in line there. There is only one menu and it is squeezed into the back near the register which made it difficult to decide before at the counter. The prices were pretty outrageous ($4.95/1 Scoop; $6.95/2 Scoops; $8.95/3 Scoops; $7.95 for Bubble Cone w/1 Scoop; $6.95 for Creme Bun w/1 Scoop)While waiting for our ice cream we were told we needed to make room for others to get in line. The place is very small and there was no other spot for us to wait.My wife and I ordered just 2 Scoops of PB&J with Roasted Banana. The picture below is exactly what we got. We saw others walk away with their bubble cones and saw they almost exactly the same amount. After asking if we had gotten the correct amount for what we ordered, the girl didnt even look at our cup before saying yes and turning to do something else.The taste was okay, but it did melt quickly and the banana piece we had got with it was a half slice only 2 inches long.I would not recommend going here. Maybe for a one time experience and then realize that it would be better to go to Ben & Jerrys around the corner.

Unique cones! Flavorful and creamy ice cream! Worth the trip!

The manager Christian was super cool! The service was great even though they were short staffed and the wait was long. The music playlist was fire too!

A little pricey, but the ice cream is delicious. The concept is really cool how they use liquid nitrogen as a part of the process, and you can watch them make the ice cream right in front of you.The waffle cones are bubble cones, and are soft and easy to pull apart which makes it more enjoyable. Flavor options are unique.

If you’re in the area and craving something sweet after lunch/dinner this is definitely where you want to be. Limited in flavor variety, but the Choco du Leche was great! Sweet and savory. Their signature waffle cone really does taste great after soaking in the ice cream.

The quality went down since last summer. The blue cookie cream is more liquid than cold sold solid and it’s very syrupy. They need to retrain current employees or rehire the people from last year.

Love this place. Everything is awesome.

Very busy on a Saturday but worth the wait! Ice cream is delicious!

This place has serious hazard issues, floor tiles are missing and broken on both sides of countertop, staff is eating at front of the customers, no mask, music is so loud that even a girl on register can’t even hear me, ice cream doesn’t have any flavor besides rock Salt, this place needs a really good cleaning, look up on ceiling on light fixtures there is a least 1/2 inch of dust.

IT WAS SOOOO GOOD !!!! 100% recommend trying. Melts in your mouth. I LOVED IT!

Great ice cream, the space is a bit small but cozy

Milkcraft was excellent! Despite the long line, the service was excellent and timely. Huge shout-out to the Manager, Christian and Chase for the dope Cookie butter with Pocky 🤙🏽 (p.s. the playlist was excellent)

So many people, the making process is cool. the ice cream is okay.

I don’t mind the high price, but the service is poor. 3 kids on their phones. We stood staring at the menu, unclear as it was our first time, while the staff did not offer help. Seats needed cleaning. Had to ask for water jug to be filled. It was a Monday night and it wasn’t busy, so those should not be complaints. Something this simple and neat/cool, should be better run with an owner in sight that cares about the success of his/her business.

Don’t be fooled by pints to go. Only basic flavor with no add ins allowed. Only had 2 pints of chicolate left. I must be a crybaby 😫

Very unique deliciously ice cream but its quite pricey and took 20 minutes to get it. Nice touch with the legit waffle as a cone. I got the PB&J special and my wife got the Strawberry Balsamic.

I was extremely disappointed by their service. They gave my partners order in 5 mins and then took at least 20 more mins to give mine. Our order was plain and simple - salted caramel and strawberry balsamic in cups. Their salted caramel was more salty than my aunts biryani. Never going there again.

Ice-cream is amazing and I will be returning on a regular basis

They use liquid nitrogen to make your ice cream. It comes out so smooth and tasty. And if you order a bubble cone they make it fresh.Best ice cream ever! 10/10 would recommend!

First time going and definatly the best bday dessert EVER ^_^!!

This is an amazing ice cream place (∩˃o˂∩)♡ the price is decent for the quality (๑>؂

The ice cream is really good and unique, the place does get busy quick but it doesnt take long to get your cone. Its not cheap but its not expensive and you get a lot for the waffle cone.

Insanely busy. Staff is confused and not helpful.

Great ice cream! And great service!